Mgmt ch 14

The leadership styles of ________ originally included supportive and achievement-oriented and two others, but was more recently revised to include a total of eight styles.

House's path-goal model

______ model of leadership emphasizes that leaders have different sorts of relationships with different employees.

Leader-member exchange (LMX)

______ focuses on clarifying employees' roles and task requirements and providing rewards and punishments contingent on performance.

Transactional leadership

______ leadership helps employees pursue organizational goals over self-interests.

Transformational

T/F: According to John Kotter, management is about coping with complexity.

True

T/F: E-Leadership is using information technology for one-to-one, one-to-many, and between group and collective interactions.

True

T/F: Followers seek and admire leaders who create feelings of significance, community, and excitement.

True

T/F: Initiating structure leadership is more concerned with task accomplishment than employee satisfaction or retention.

True

T/F: The best leaders display both transactional and transformational leadership styles.

True

Leaders especially want ________ who are productive, reliable, honest, cooperative, proactive, and flexible.

followers

Acting humble or friendly or making someone feel good or important before making a request are influence tactics known as _____.

ingratiating tactics

Which of the following is considered a "soft" tactic used to influence others?

ingratiating tactics

In the ______ leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them.

path-goal

David's peers were surprised when he received a promotion and suddenly became their supervisor. They thought he was rather unreliable and weren't sure he was up to the task. According to the contingency model, David has _____.

poor leader-member relations

Judith supervises a call center department that receives stress-producing calls from unhappy customers. Turnover has increased by 33% over the last four months. Judith is understanding and patient with her staff, and tells them she knows what they're going through since it wasn't so long ago that she took those calls. According to revised path-goal theory, Judith is using a(n) ______ leadership style.

supportive

Sammie leads a task force charged with restructuring the order-processing system in the organization. The task force is composed of her peers over whom she has little control, and some of whom do not seem to respect her. According to the contingency model, Sammie should adopt a(n) ___________ leadership style.

task-oriented

Charismatic leadership is now considered part of ______ leadership.

transformational

Employees at Employees Credit Union were really impressed with Ryan, the new CEO. He was the first person who had fully developed a vision for the company about where it could go, and had energized everyone to try to get there. Ryan is a ______ leader.

transformational

T/F: A possible explanation for the limited number of women holding executive leadership positions is that women typically do not aspire to be CEOs.

False

T/F: Authority is the extent to which a person is able to influence others so they respond to orders.

False

T/F: Carlos is a manager who has poor leader-member relations with his employees who perform unambiguous, easily understood tasks. He should use a task-motivated leadership style.

False

T/F: Fiedler's contingency leadership model argues that leadership behaviors should be determined by position power only.

False

T/F: Narcissism is a key positive leadership trait.

False

T/F: Narcissism is a view manifested in such expressions as "All people lie to get what they want" and "You have to cheat to get ahead."

False

T/F: Personalized power is directed at helping others.

False

T/F: The primary purpose of relationship-oriented leadership behavior is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization.

False

Which of the following statements about leadership and management is true?

Management and leadership are complementary systems of action.

_______ is about coping with complexity and ______ is about coping with change.

Management; leadership

__________, which all managers have, is power that results from managers' authority to reward their subordinates. Rewards can range from praise to pay raises, from recognition to promotions

Reward power

______ leaders focus on providing increased service to others—meeting the goals of both followers and the organization—rather than to themselves.

Servant

Which of the following is incorrect about the leader-member exchange (LMX) model of leadership?

The LMX focuses only on the behaviors or traits of leaders.

Which of the following statements is not a practical implication of the behavioral approaches to leadership?

There is one best style of leadership.

Which of the following is a characteristic of transformational leaders?

They encourage people to do exceptional things with trust, commitment, and loyalty to produce significant results and change.

James leads a training and development team. He expects excellence, sets challenging goals, and expresses confidence that each of them is capable of doing their part to meet and exceed the goals. According to revised path-goal theory, James is using a(n) ______ leadership style.

achievement-oriented

According to Kotter, management and leadership are considered to be _____.

complementary to each other

The influence tactic most likely to result in the enthusiastic commitment of employees is _____.

consultation

Medical knowledge possessed by doctors results in their ______ power.

expert

The questionnaire used in Fiedler's model to determine leadership orientation is the _________.

least preferred coworker (LPC) scale

The three least used influence tactics, according to a recent survey of employees, are _____.

legitimating, coalition tactics, and pressure tactics

According to Kotter, companies manage complexity in all the following ways except _____.

lobbying

According to the contingency model, a relationship-oriented leadership style works best in ______ situations.

moderate-control

The three dimensions of situational control are leader-member relations, the task structure, and _____.

position power

Trina is outgoing, warm, and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything she asks. Because of her personality and not her position, Trina has ______ power.

referent

A leader who focuses on providing increased service to others is called a _____.

servant leader

Research shows that followers seek and admire leaders who create feelings of _____.

significance

Research indicates that women tend to display more _____, while men tend to display more ______.

social leadership; task leadership

According to a BusinessWeek summary of management studies, which of the following is characteristic of men in the workplace, compared with women?

using a more autocratic style

Erin, a department manager, is struggling trying to lead a cross-functional team. Most members are other department managers at her level, and they see no reason to do what she asks. Here, Erin has _____.

weak position power