MGMT: CH. 3,5, 9,10, & 18 SMARTBOOK QUESTIONS
Verbal comprehension tests are designed to test which of the following in applicants?
Their capacity to understand written language Their capacity to understand spoken language
Select characteristics related to organizational citizenship behaviors.
They promote the firm's productivity They are voluntary
Equal employment opportunity in the United States is regulated by ______ of the Civil Rights Act of 1964.
Title VII
True or False: Job satisfaction and performance are moderately related.
True
Which of the following characteristics are generally indicative of a selection method's utility?
Validity Generalizability Reliability
Evidence concerning the reliability and validity of reference checks indicates that they are ______ predictors of future performance and success on the job.
Weak
Select all the attitudinal outcomes of job satisfaction.
Withdrawal cognitions Perceived stress Motivation Job involvement
Which of the following best describes equal employment opportunity?
governmental action that seeks to provide the same chance for employment to all individuals
What is the term for the practice of ranking the scores of different races or genders within their own groups rather than ranking all groups as a whole?
race norming
Which of the following are among scholars' legal theories of discrimination?
reasonable accommodation disparate treatment disparate impact
Congress designed the Rehabilitation Act to encourage government contractors to do which of the following?
recruit qualified individuals with disabilities
Which of the following are key components of most safety awareness programs?
reinforcing safe practices communicating hazards to managers and employees identifying potential hazards
The degree to which a measure is free from random error defines its level of________.
reliability
If the measure of a characteristic is _________, then the characteristic will not change or change very little between two measurements, or tests, made within a short period of time.
reliable
In order for a test to have validity, it must be_____________.
reliable
if the measure of a characteristic is________, then the characteristic will not change very little between two measurements, or tests, made within a short period of time.
reliable
The concept of reasonable accommodation was initially applied in cases of ______.
religious discrimination
Evidence concerning the reliability and validity of reference checks indicates that they are ________predictors of future performance and success on the job.
weak
The relationship between job satisfaction and organizational financial performance is_________the relationship between job satisfaction and individual productivity.
weaker than
An individual's overall thoughts and feelings about quitting are called______ _______.
withdrawal cognitions
In order to predict future job performance by simulating a job through things like hypothetical case studies and role play, applicants are sometimes asked to take______tests.
work-sample
Executive Order 11246 applies to discrimination among federal contractors receiving more than ______ from the government.
$10,000
Which of the following is true about the treatment of sexual orientation and gender identity by Title VII of the Civil Rights Act?
A federal circuit court has interpreted Title VII's prohibition against sex discrimination to include sexual orientation.
Which of the statements are true concerning the outcomes of the Americans with Disabilities Act?
About one-half of the complaints filed under the act have been found to be without reasonable cause. The act has resulted in increased litigation. The kinds of cases being filed are not based on the rights that the act was originally intended to protect.
Which of the following are among the five major dimensions measured in a personality inventory?
Adjustment Extroversion Agreeableness
Which statement about the relationship between job satisfaction and job performance is true?
Both variables indirectly influence each other.
In which of the following ways does the U.S Constitution affect HRM?
By establishing 3 primary governing bodies By delineating citizens' rights
Behavior that harms other employees, the organization as a whole or organizational stakeholders such as customers.
Counterproductive work behavior
High levels of job satisfaction lead to lower levels of which behavioral outcomes?
Counterproductive work behavior Turnover
The fact that at work some coworkers remain satisfied where others always seems dissatisfied is the idea behind:
Deposition/Genetic Components
Organizations can promote desired behaviors and not CWB's by:
Designing jobs that increase satisfaction Screening for CWBs during the hiring process Defining desired behaviors
Which of the following are contexts over which we typically generalize selection methods?
Different organizations Different samples of people Different jobs
Unlike other theories of discrimination, reasonable accommodation places a special obligation on employers to accommodate which of the following?
Disability Religion
Kahn described "the harnessing of organization members' selves to their work roles" as:
Employee engagement
Gender equity within organizations focuses on which areas?
Equity in representation Equity in pay
Which of the following are examples of disparate treatment?
Estrella is hired instead of Boris because Estrella is female, Steve is hired instead of Ray because Steve is white
Reference letters are unreliable predictors of job success primarily because most of them are
Excessively Positive
True or False: Recent research indicates that tests show different levels of subgroup validity.
False
True or False: The Civil Rights Acts of 1866 and 1871 are no longer used in legal court cases.
False
True or false: Equity in representation means that men and women are paid the same for equal work.
False
True or false: No legal protections exist for those participating in discrimination cases.
False
Which of the following are among the reasons that predictive validation is superior to concurrent validation?
Job applicants are typically more motivated to perform well on tests than current employees.
What are the branches of government that were established by the U.S Constitution?
Judicial Executive Legislative
The National Labor Relations Board hears disputes between which of the following parties?
Management Unions
Cognitive ability tests are designed to measure an individual's ______.
Mental Capacity
Which of the following statements are true about LGBT issues in employment?
Most large business have developed inclusive attitudes toward LGBT individuals. Most large companies state that they do not discriminate based on sexual orientation. Many large companies make benefits available to same-sex partners of employees.
The federal government is authorized to establish and enforce safety and health standards for places of employment as a result of the ______.
OSHA
Job satisfaction has a positive association with which of the following behavioral outcomes?
Organizational citizenship behavior Job performance
Which of the following are provisions of the Civil Rights Act of 1991?
Prohibiting preferential treatment for minority groups Allowing complainants to have a jury decide on punitive damages
The personnel selection measure that is based on how consistent something is overtime or over different contexts is called__________.
Reliability
Questions that pertain to specific situations that are likely to arise in the course of the job are asked as part of a(n) ______ interview.
Situational
An employment practice that lacks discriminatory content but still leads to discrimination is known as a(n) ______.
a disparate impact practice
Though Congress is motivated by a variety of factors, most of the laws it passes are a response to_____.
a perceived societal need
Concurrent studies can help anticipate the results of predictive studies, but they cannot______them.
a substitute for
The Civil Rights Act was designed to ensure hiring would be based on which of the following?
ability, character
Which of the following were traditional forms of affirmative action to attract and hire minority employees?
advertising in minority-oriented publications recruiting on college campuses providing training opportunities
The personality dimension known as_____is described as how good-natured, forgiving and courteous a person is.
agreeableness
Which of the following groups of applicants can be adversely affected by physical ability tests?
applicants with disabilities, female applicants
The process known as______validation involved testing individuals presently performing a job and then attempting to establish a correlation between those test scores and existing measures of job
concurrent
The degree of relatedness between two sets of numbers is known as the_______.
correlation coefficient
When there is a substantial correlation between test scores and job performance, then_______ validity can be established.
criterion-related
Which of the following are contexts over which we typically generalize selection methods?
different jobs different organizations different samples of people
When an employment practice disproportionately excludes a protected group from employment opportunities, a company can be accused of ____________________impact.
disparate
When people are treated differently because of their race, gender, sex, disability status, or religion, they are subject to ______.
disparate treatment
The requirements of the Rehabilitation Act pertain to which of the following?
executive agencies government subcontractors government contractors
The branch of government that consists of the president of the United States and the many regulatory agencies the president oversees is known as the____.
executive branch
Which of the following has the federal government used to achieve equal employment opportunity?
executive orders legislation constitutional amendments
Title VII of the Civil Rights Act of 1964 protects employees from employer retaliation for ______ illegal employment practice.
expressing through proper channels a perceived
Discrimination based on Executive Order 11246 applies only to which of the following?
federal contractors and subcontractors
Complaints about which of the following account for most of the cases filed with the EEOC under the Americans with Disabilities Act?
firings
Situational interview items have________:
high predictive validity
What is it called when a person's behavior in the workplace creates circumstances that make it difficult for someone else of a particular sex to do his or her work?
hostile working environment
An organization that has high levels of aggregate job satisfaction could expect to experience which of the following?
improved accounting/financial performance
The Equal Employment Opportunity Commission is a(n) ______.
independent federal agency
OSHA assigned the Department of Labor with which of the following responsibilities?
inspecting employers applying health standards levying fines
the extent to which an individual is personally engaged in his or her work role is called_____.
job involvement
Counterproductive work behavior has a strong negative relationship with_____ _________.
job satisfaction
Which of the following are generic selection standards used in deciding who will be allowed into organizations?
legality, reliability, and validity
U.S Supreme Court decisions can only be overturned by____.
legislation
Which model of job satisfaction reflects the difference between what an employee expects to receive from a job and what he or she actually receives?
met expectations
Job involvement is________related to job satisfaction.
moderately
Which of the following are classes of physical ability tests?
muscular endurance cardiovascular endurance coordination
The extent to which the characteristics of a job allow an individual to fulfill his or her needs is called:
need fulfillment
Businesses with more than $50,000 in contracts with the federal government are required to do which of the following?
not discriminate in employee hirings, keep a written affirmative action plan on file
Individual behavior that is discretionary and not part of a formal reward system and promotes the effective performance of the firm is called _________ _____________behavior.
organizational citizenship
Feelings of equity are based on a comparison of which two factors?
outcomes and inputs
In the discrimination case Dukes v. Walmart, lawyers for the plaintiff demonstrated that the ratio of women to men in the company's managerial group was much lower than what it was for their top 20 competitors. This statistic was part of a class-action ______ lawsuit.
pattern and practice
In addition to covering people with physical and mental impairments, the ADA also protects which of the following groups?
people who have a history of disability
Which one set of numbers in a measurement goes up as another set of numbers goes down, the two sets of numbers exist in a__________
perfect negative relationship
Organizations use a process known as______to decide which applicants will or will not be allowed into the organization.
personnel selection
The process of establishing an empirical relationship between pre-hire test scores and post-hire job performance is known as__________.
predictive validation
When a benefit is contingent on an employee submitting to a sexual advance, it is known as ______.
quid pro quo harassment
What is the term for the practice of ranking the scores of different races or genders within their own groups rather than ranking all groups as a whole.
race norming
The Equal Employment Opportunity Commission (EEOC) is responsible for which of the following?
resolving discrimination complaints, gathering information about complaints, issuing appropriate guidelines
Opponents of quota-like hiring systems argue that such systems limit the hiring of non-minority groups, namely whites and males, and therefore are a form of _____________ discrimination.
reverse
Going beyond compliance with OSHA, ______ seek to make symbolic and substantive changes to an organization's safety efforts.
safety awareness programs
Value attainment relates positively to job_____________.
satisfaction
If standout employees score high on a specific trait, then a company using concurrent validation will likely use scores on this trait to do which of the following?
screen new hires
A dialog designed to gather information and evaluate the qualifications of an applicant for employment known as a(n)____________interview.
selection
Questions that pertain to specific situations that are likely to arise in the course of the job are asked as part of a(n)_______interview.
situational
According to the Americans with Disabilities Act (ADA), a disability is an impairment that ______.
substantially limits one or more major life activities
The thirteenth amendment (13th) has been applied in cases where discrimination involved which of the following?
symbols of slavery
What three things does a plaintiff attempt to establish in a class-action pattern and practice lawsuit filed for discrimination by an employer?
that procedures for pay and for promotions leave too much discretion to managers that statistical differences exist between the composition of a given group in the company compared to some other relevant group that individual acts of intentional discrimination suggest that discrimination is part of the larger company culture
Which law gave all citizens the right to sue in federal court over alleged civil rights violations?
the Civil Rights Act of 1871
Which of the following laws were passed as a result of a perceived societal need?
the Occupational Safety and Health Act the Age Discrimination in Employment Act The Employee Retirement Income Security Act
Which agency is responsible for enforcing executive orders covering companies that do business with the federal government?
the Office of Federal Contract Compliance Programs
Which of the following are examples of the executive branch's power to impact the legislative branch and the laws it passes?
the regulatory agencies have the responsibility for enforcing laws the president has the power to veto any law passed by Congress the president can propose bills to Congress
Though it can be useful, many employers are reluctant to use predictive validation due to the large amount of ___________.
time and effort it requires
Research suggests that selection interviews can be which of the following if they are not carried out correctly?
unreliable low in validity biased
How well information is able to enhance the organization's bottom-line effectiveness is known as its______
utility
If an empirical association can be shown to exist between a selection measure and scores for job performance, the_____of a selection method can be established.
validity
In terms of job selection and placement, the extent to which a given measure of performance is related to performance on the job is known as________.
validity
The idea that satisfaction results from the perception that a job allows for fulfillment of an individual's important values is:
value attainment
To achieve_________, managers should structure work and its associated rewards to reinforce employees' values.
value attainment
One type of cognitive ability test measures an individual's, which is the person's capacity to understand and use written and spoken language.
verbal comprehension