MGMT Ch 8-Exam 1
Acquiescence
the reluctant acceptance of something without protest- avoids conflict or expresses their needs in an apologetic way
Direct aggression
threats, verbal attacks, physical intimidation, emotional outbursts, explosiveness, bullying, hostility
Step 1: Technical competence
- Determine how your job contributes to the overall mission of your organization - Become an expert in the job - watch others, ask questions, teach others, further your education
Step 2: Organizational knowledge
- Obtain a mentor or your boss as a coach - Take advantage of opportunities for special projects
Step 3: Industry knowledge
- Regularly read industry-related journals, annual reports, The Wall Street Journal, etc.
What are the pros of conducting meetings?
- Well-planned and well-led meetings are a valuable mechanism for accomplishing diverse goals - Important way of exchanging information and keeping open lines of communication within and between work groups or volunteer organizations
How can leaders improve their active listening skills?
- demonstrating nonverbal listening skills like eye contact and head nods - actively interpreting the sender's message like withholding a response until the speaker is finished - attending to the senders nonverbal behavior - avoiding defensive behavior
What are some tips for conducting meetings?
- determine if it is necessary - list the objectives - stick to the agenda - provide materials in advance - make it convenient - encourage participation - take minutes to keep record
What are the cons of conducting meetings?
- meetings cost time and money
What are the ways to be assertive?
- using "I" statements - asking for help - learning to say no - monitoring your inner dialogue - being persistent
Guidelines for effective stress management
1. Apply the A-B-C Model to change self-talk. A: Activating event / Trigger. B: Beliefs / One's thinking. C: Consequences / Feelings and behaviors
What are the steps to building credibility?
1. Technical competence 2. Organizational knowledge 3. Industry knowledge
What are the three components of assertive behavior?
1. behavioral 2. knowledge 3. evaluative components
What is a Force Field Analysis?
A technique for determining which forces drive a proposed change and which forces restrain it.
Aggression
Attaining objectives by attacking or hurting others
Evaluate
Being successful (or unsuccessful) in standing up for their own or their group's rights
Trust
Clarifying and communicating one's values and building relationships with others
Credibility comprises the following components:
Expertise and trust
What does an "I" statement consist of?
I feel________when_____because______
Behavioral
Individuals exhibiting assertive behavior are able to stand up for their own rights, or their group's rights, in a way that also recognizes the concurrent right of others to do the same
Effective communication
Involves the ability to transmit and receive information with a high probability that the intended message is passed from sender to receiver
Knowledge
Knowing where and when not to behave assertively
Abeline paradox
Occurs when someone suggests that the group engage in a particular activity or course of action, and no one in the group really wants to do the activity, and this feeling is expressed only after the activity is completed
Stressors
Specific characteristics in individuals, tasks, organizations, or the environment that pose some degree of threat or challenge to people
Expertise
Technical competence, organizational knowledge, and industry knowledge
What is the relationship between assertiveness, acquiescence and aggression?
They are all ways to handle conflict but have different outcomes. Assertiveness- problem-solving Acquiescence- fight Aggression-fight
Credibility
ability to engender trust in others; leaders with high credibility are considered trustworthy
What are some responses to stress?
anxiety, depression, and fear
How to build trust:
clarify and communicate your values and build relationships with the people around you
Assertiveness
expressing one's opinions forcefully without offending others
What is active listening?
giving undivided attention to a speaker in a genuine effort to understand the speaker's point of view
What is the breakdown of communication?
intention, expression, reception, interpretation, feedback and new intentions
What is a cause-and-effect diagram?
maps out a list of factors that are thought to affect a problem or a desired outcome
Indirect aggression
nagging, passive-aggressive behavior, uncooperativeness, guilt arousal
What is a leader's communication positively correlated with?
satisfaction, productivity, and quality of services
Stress
the process by which we perceive and respond to certain events, called stressors, that we appraise as threatening or challenging