MGMT Ch 8-Exam 1

Acquiescence

the reluctant acceptance of something without protest- avoids conflict or expresses their needs in an apologetic way

Direct aggression

threats, verbal attacks, physical intimidation, emotional outbursts, explosiveness, bullying, hostility

Step 1: Technical competence

- Determine how your job contributes to the overall mission of your organization - Become an expert in the job - watch others, ask questions, teach others, further your education

Step 2: Organizational knowledge

- Obtain a mentor or your boss as a coach - Take advantage of opportunities for special projects

Step 3: Industry knowledge

- Regularly read industry-related journals, annual reports, The Wall Street Journal, etc.

What are the pros of conducting meetings?

- Well-planned and well-led meetings are a valuable mechanism for accomplishing diverse goals - Important way of exchanging information and keeping open lines of communication within and between work groups or volunteer organizations

How can leaders improve their active listening skills?

- demonstrating nonverbal listening skills like eye contact and head nods - actively interpreting the sender's message like withholding a response until the speaker is finished - attending to the senders nonverbal behavior - avoiding defensive behavior

What are some tips for conducting meetings?

- determine if it is necessary - list the objectives - stick to the agenda - provide materials in advance - make it convenient - encourage participation - take minutes to keep record

What are the cons of conducting meetings?

- meetings cost time and money

What are the ways to be assertive?

- using "I" statements - asking for help - learning to say no - monitoring your inner dialogue - being persistent

Guidelines for effective stress management

1. Apply the A-B-C Model to change self-talk. A: Activating event / Trigger. B: Beliefs / One's thinking. C: Consequences / Feelings and behaviors

What are the steps to building credibility?

1. Technical competence 2. Organizational knowledge 3. Industry knowledge

What are the three components of assertive behavior?

1. behavioral 2. knowledge 3. evaluative components

What is a Force Field Analysis?

A technique for determining which forces drive a proposed change and which forces restrain it.

Aggression

Attaining objectives by attacking or hurting others

Evaluate

Being successful (or unsuccessful) in standing up for their own or their group's rights

Trust

Clarifying and communicating one's values and building relationships with others

Credibility comprises the following components:

Expertise and trust

What does an "I" statement consist of?

I feel________when_____because______

Behavioral

Individuals exhibiting assertive behavior are able to stand up for their own rights, or their group's rights, in a way that also recognizes the concurrent right of others to do the same

Effective communication

Involves the ability to transmit and receive information with a high probability that the intended message is passed from sender to receiver

Knowledge

Knowing where and when not to behave assertively

Abeline paradox

Occurs when someone suggests that the group engage in a particular activity or course of action, and no one in the group really wants to do the activity, and this feeling is expressed only after the activity is completed

Stressors

Specific characteristics in individuals, tasks, organizations, or the environment that pose some degree of threat or challenge to people

Expertise

Technical competence, organizational knowledge, and industry knowledge

What is the relationship between assertiveness, acquiescence and aggression?

They are all ways to handle conflict but have different outcomes. Assertiveness- problem-solving Acquiescence- fight Aggression-fight

Credibility

ability to engender trust in others; leaders with high credibility are considered trustworthy

What are some responses to stress?

anxiety, depression, and fear

How to build trust:

clarify and communicate your values and build relationships with the people around you

Assertiveness

expressing one's opinions forcefully without offending others

What is active listening?

giving undivided attention to a speaker in a genuine effort to understand the speaker's point of view

What is the breakdown of communication?

intention, expression, reception, interpretation, feedback and new intentions

What is a cause-and-effect diagram?

maps out a list of factors that are thought to affect a problem or a desired outcome

Indirect aggression

nagging, passive-aggressive behavior, uncooperativeness, guilt arousal

What is a leader's communication positively correlated with?

satisfaction, productivity, and quality of services

Stress

the process by which we perceive and respond to certain events, called stressors, that we appraise as threatening or challenging