MGMT Chapter 5

What are the stages of stress?

1: Alarm - body prepares for action 2: Resistance: attempts are made to cope with specific stressors 3: Exhaustion: body can no longer resist stressor

What are types of role conflict?

4 types 1) Intersender role conflict: results from conflicting expectations of different role senders 2) Intrasender role conflict: occurs when a single role sender transmits incompatible expectations 3) inter-role conflict: comes about through incompatible demand of different role 4) person-role conflict: results from clashes between role demands and person values and expectations

Explain the shape of stress graph

Arc shaped/ upside down U/ eustress is on the left beginning and distress is on the right downward side Eustress: very low stress level/ positive reaction to stress distress: very high level stress/ positive reaction to stress

What is role conflict?

Conflicting expectations

What are different role stressors?

Role conflict, role ambiguity, role overload to underload

What is role ambiguity?

Unclear expectations