MGMT Exam 1

companies should view whistleblowers as _________________

assets to be valued

general environment includes

sociocultural trends, economy, political trends, technology

three-step process to make sense of changing environment

1. environment scanning 2. interpreting environmental factors 3. acting on threats and opportunities

according to Linda hill's study, after a year on the job most managers became comfortable with all of the following except:

being a doer

the question "would you ever consider buying something that has be stolen?" appeared on the _________________________

overt integrity test

according to research, there is __________________ relationship between being socially responsible and economic performance that strengthens with corporate reputation.

a small, positive relationship

a company using a(n) ____________________________ strategy will accept responsibility for a problem and take a progressive approach by doing all that could be expected to solve the problem

accommodative

suppose that a company finds out that its actions have caused a major environmental hazard, such as a large oil spill. if the company adopts the ________________________, you might expect it to deny that the hazard exists or that they were responsible for causing it.

accommodative strategy

effectiveness

accomplishing tasks that help fulfill an organizations objectives

PETA is a strong ________________ that dramatically reduced the use of animal testing in the cosmetics industry.

advocacy group

all of these are reasons managers use environmental scanning except:

although it cannot help managers detect changes and problems before they become crises, it can help understand why crisis happened

________________ are managers who made it all the way to the top of their companies.

arrivers

which of the following is not one of the four decision making factors that are used to help employees determine how they should respond to problems and ethical situations. attitude last resort need proximity

attitude

ethical responsibility

be ethical. do what is right, avoid harm.

economic responsibility

be profitable

managers initial expectations

be the boss, have formal authority, manage tasks, job is not managing people

information is a key part of management work for all of the following reasons except:

because it gives power to managers

changing organizational culture

behavioral addition, behavioral substitution, change visible artifacts

when trying to make economic predictions, managers often rely on ______________________________ rather than economic statistics such as gross domestic product (GDP) and personal income (PI).

business confidence indices

______________________ show how confident managers are about future business growth

business confidence issues

according to jeffery pfeffer, managers in top performing companies used all of the following ideas to achieve financial performance that on average was forty percent higher that of other companies except:

centralization

top level managers

ceo, coo, cfo, cio, vice president, corporate head

a manager's ______________________________ can be helpful in interpreting the relationship between environmental events and organizational actions.

cognitive map

accommodative strategy

company accepts responsibility for a problem and does all that society expects to solve that problem

defensive strategy

company admits responsibility for a problem but does the least required to meet societal expectations

proactive strategy

company anticipates a problem before it occurs and does more than society's expectations

reactive strategy

company does less than society expects

specific environment includes

competition, customers, suppliers, industry regulation, advocacy groups, organization

a _______________ involves identifying your competitors, anticipating their moves, and determining their strengths and weaknesses.

competitive analysis

a _______________________________ involves a systematic review of companies that have the potential to steal your customers.

competitive analysis

____________________ is how much an act affects the average person

concentration of effect

discretionary responsibility

contribute to the community; be a good corporate citizen

in the liaison role, managers:

deal with people outside their units

organizing

deciding where decisions will be made, who will do what jobs and tasks, who will work for whom

planning

determining organizational goals and means for achieving them

_____________________ responsibilities pertain to the social roles that businesses play in society beyond their economic, legal, and ethical responsibilities:

discretionary

overt integrity tests work because dishonest people believe that ________________________

dishonest behavior is normal

it usually ____________________ pay to be socially responsible, and that relationship becomes _________________ particularly when a company and its products have a strong reputation for social responsibility.

does;stronger

levels of responsibility from bottom to top of triangle

economic responsibility legal responsibility ethical responsibility discretionary responsibility

the U.S. sentencing commission guidelines cover all of the following except: conflicts of interest employee wages price fixing invasion of privacy

employee wages

decisional roles

entrepreneur, disturbance handler, resource allocator, negotiator

the rate of ______________ influences the speed at which companies and industries evolve

environmental change

__________________ is how well managers can understand or predict he external changes and trends affecting their businesses.

environmental uncertainty

in the United States, as in many other countries, people exhibit _______________ when they treat others with kindness and respect

ethical behavior

interpersonal roles

figurehead, leader, liaison

a(n) __________________________ environment consists of the economy and the technological, sociocultural, and political/legal trends that indirectly affect all organizations.

general

middle managers

general manager, plant manager, regional manager, divisional manager

type of external environments

general, specific

efficiency is:

getting work done with a minimum effort

____________ skills involve the ability to work well with others

human

having this kind of skill is important for all levels of managers

human skills

under which of the following conditions will codes of ethics be less effective?

if people who violate the codes are not punished

simple environment

includes few factors

complex environment

includes many factors

after six months as a manager

initial expectations were wrong, fast pace, heavy workload, jobs is to be problem-solver and troubleshooter for subordinates

there are four kind of managers, each with different jobs and responsibilities. these kinds of managers include all of the following except:

inside out managers

leading

inspiring and motivating workers to work hard to achieve organizational goals

postconventional

internalized principles

organizing:

is deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company

_________________ responsibility is a company's social responsibility to obey society's laws and regulations as it tries to meet its economic responsibilities

legal

once an organization has fulfilled its economic responsibility, it must turn to its ______________________________, making sure that it follows the rules and guidelines set forth by the society in which it operates

legal responsibility

political/legal component involves

legislation, regulations, court decisions

______________________ is the total harm or benefit derived from an ethical decision

magnitude of consequence

an unethical decision that harms 10,000 people has a greater _______________________________________ than an unethical decision that harms 5 people

magnitude of consequences

stakeholder model

management's most important responsibility is long-term survival

informational roles

monitor, disseminator, spokesperson

controlling

monitoring progress toward goal achievement and taking corrective action when needed

in the leader role, managers:

motivate and encourage workers to accomplish organizational objectives

after a year as a manager

no longer a "doer", communicating, listening, and giving positive reinforcement, learning to adapt to and control stress, job is people development

legal responsibility

obey the law

which of the following is not one of the four strategies used in the model of social responsiveness?

offensive

first-line managers

office manager, shift supervisor, department manager

shareholder model

organization's overriding goal should be profit maximization for the benefit of shareholders

___________________________ determines "how we do things around here" based on shared values, beliefs, and attitudes.

organizational culture

____________________ are used to make sense of organizational events and changes to emphasize culturally consistent assumptions, decisions, and actions

organizational stories

which of the following arguments support the need for companies to adopt positions of social responsibility?

organizations are responsible for acting as good citizens in the society in which they operate; organizations have the knowledge and resources to do good in the community, so they are responsible for helping others.

which type of tests estimate a job applicants' honesty by asking them directly what they think or feel about theft or punishment of unethical behavior

overt integrity test

after making the transition into management, most managers finally realize that ____________ management was the most important part of their job.

people

over the years, the one thing that hasn't changed about what companies need to be successful is good ___________________ and good ______________________.

people, management

according to Fayol, managers need to perform five managerial functions to be successful. these functions include all of the following except:

performing

the consumers who insists on buying fair trade coffee because society as a whole is better off when everyone is paid fairly for their work is in the ___________________ of moral development

post conventional level

levels of conventional behavior

preconventional conventional postconventional

____________________ monitoring of customers means identifying and addressing customer needs, trends, and issues before they occur

proactive

Nestlè, Cadbury, and Hershey's have all been affected by _________________ organized by advocacy groups wanting people to stop buying chocolate because cocoa plantations use child labor.

product boycotts

in war, one way of reducing _______________________ is to use derogatory names for the enemy, which distances soldiers from the individuals they have to kill.

proximity of effect

advocacy techniques include

public communications, media advocacy, product boycotts

advocacy techniques include:

public communications, media advocacy, product boycotts

dynamic environment

rapid rate of change

customer component involves

reactive customer monitoring, proactive customer monitoring

Which of the following is not one of the four basic characteristics of changing external environments? resource allocation environmental complexity uncertainty environmental changes

resource allocation

when an organization finds it difficult to get the supplies needed to make products, it is operating under conditions of __________________________

resource scarcity

_____________________ is the process of gathering information about job applicants to decide who should be offered a job.

selection

preconventional

self interest

a company is operating in a ________________ when its business is affected by very few environmental factors

simple environment

stable environment

slow rate of change

the ______________________________ around the ethics of killing another human being is high-people generally agree that such behavior is wrong.

social consensus

_____________ refers to a business's obligation to pursue policies, make decisions, and take actions that benefit society.

social responsibility

companies practice ____________________ by engaging in fair hiring practices that benefit everyone.

social responsibility

a company's level of ________________________ can be measured by determining whether it fulfills its economic, legal, ethical, and discretionary responsibilities

social responsiveness

conventional

societal expectations

comprised of customers, competitors, suppliers, industry regulations, and advocacy groups, the _______________________________ influences specific companies and industries.

specific environment

the company's _______________ allowed it to continue using established business practices and still remains competitive

stable environment

having an interest in the actions of an organization makes you one of its ___________________

stakeholders

thirty five percent of CEO's are eventually fired because of their inability to:

successfully change their companies

companies with high _________________________ rely on a very small number of people or companies to supply them with resources

supplier dependence

supplier component involves

supplier dependence, buyer dependence, opportunistic behavior, relationship behavior

team leaders

team leader, team contact, group facilitator

technical skills are most important for this level of manager

team leaders

technical skills are most important for:

team leaders

uncertainty

the extent to which managers can understand or predict which environmental changes and trends will affect their businesses

organizational culture

the key values, beliefs, and attitudes shared by members of the organization

_____________________ holds that the only social responsibility that businesses have is to maximize profits

the shareholder model

internal environment

the trends and events within an organization that affect the management, employees, and organizational culture

managers view environmental events as either _____________ or ___________

threats, opportunities

kinds of managers

top level, middle level, first level, team leader

motivation to manage skills are most important to this level of managers

top manager

conceptual skills are most important for this level of manager

top managers

_______________________ management behavior occurs when managers personally violate accepted principles of right and wrong

unethical

by changing the ___________________________ of a company's old culture, such as dress codes and office layouts, managers can start to implement a new culture.

visible artifacts

the number one mistake made by dereailers was that they:

were insensitive to other by virtue of their abrasive, intimidating, and bullying management style

the law uses the ___________________________ approach to encourage ethical behavior in companies

whistle-blowing