MGMT Exam 3

By supporting others through digital appreciation, employees feel less stressed and can possibly build their resilience. This means that by incorporating a social recognition platform, companies can reduce stressors by creating

buffers

Elijah believes that the management team at Rancho Azul may be to blame, as opposed to the plant's actual infrastructure. This portrays the ______ component of his attitude.

cognitive

If Elijah felt obligated to push back on Grayson and Camila's proposal, though he is worried about the plant's safety, he would most likely be feeling

cognitive dissonance.

Based on Deci and Ryan's Self-Determination theory, which of the following needs is being fulfilled when Taco Bell provides its managers with mentoring sessions and other leadership development opportunities?

competence

Bosch's leadership development programs satisfy which of Deci and Ryan's three innate needs?

competence

What type of communication barrier is prevalent in the video?

cross-cultural

Assume that Trayvon is very stressed after his meeting with Claus. Which of the following is a likely explanation for this stress?

demands created by individual differences

Ari believes that his reassignment will have dire consequences for the organization as the whole. Which of the following do you believe would be impacted at the Tipido Police Department?

diversity climate

Heifer uses its intranet platform to disseminate information about its COVID-19 policies and procedures, as well as its overall strategy. What type of communication is this?

downward

What type of communication is occurring at Amalfi's in the video?

downward

Alex manages a team of several professionals. He is cognizant that he needs to be aware of how stress might present in his workforce. Alex should be on the lookout for

employees that experience headaches, back discomfort, and migraines.

Barriers can happen in various steps of the communication process. What barrier, related to the communications process, could Heifer have faced due to differences in language across the company

encoding

If someone thinks that their language is superior to others, it can cause defensiveness. In this case, what style should be used to move a conversation toward nondefensiveness?

equal

The goal seems to be a nonstarter for the team as they have never mishandled fewer than 200 bags, let alone hitting the goal of 100 bags. Based on expectancy theory, this is a(n) ________ problem.

expectancy

In equity theory, inputs usually refer to

experience

Samantha is terminated from her job. She believes that her termination is a layoff due to poor market conditions. This belief displays which the following components of core self-evaluations?

external locus of control

If Heifer's management team needs to have a nonroutine, personal conversation with a specific employee, which type of media should be utilized and why?

face-to-face because it has high media richness

Lorenzo is using ______, which is ______ in media richness.

face-to-face communication; high

Gina is very serious about her budget. As a new manager, she wants to make sure that she is a good steward of her employees, knowing that stress can cause her division to miss their bottom line at the end of the year. When Gina is considering the physiological implications for her workforce, which of the following is she not considering?

family leave

What do you do if you can't find someone who can help you kickstart or accelerate the achievement of your goals?

find social outlets to meet these people

Linda has never worked as a manager before, but she was just promoted to a directorial position at her firm. She just had her first conversation with HR to strategize around how she can both reward her employees and also combat the negative effects of stress for her team. She is considering offering benefits in the form of _________ and __________ in order to keep her team positive and productive.

flexible scheduling; leisure time

Challenging each other's ideas, or ______, can support effective collaboration.

functional conflict

Akari mentions that she does not question Mr. Sato's methods. This is an example of ______ in Japan.

high power distance

Sarah receives a difficult work assignment that will require her to spend many hours organizing and deciphering information. She successfully completed a similar task last year and her supervisor is confident that she can do the same again this year. Which of the following best describes how Sarah is likely to feel in relation to the task?

high self-efficacy

At the beginning of the conversation, Akari wants to give Sebastian a tour of the facilities and discuss the new airport, but Sebastian is more interested in getting the contract signed. Based on what you've learned about global management, it seems Sebastian is not cognizant of Akari coming from a

high-context culture.

Based on what you have learned about attitudes, the way Star Power's senior managers feel and believe influences which of the following?

how they will react toward the plant operators' proposal

Which is the first step in the self-management process?

identify your "wildly important" long-term goal

KPMG employee age, race, gender, and sexual orientation fall under which layer of diversity?

internal

Which component of core self-evaluations reflects an individual's belief that s/he controls the events and consequences in life?

internal locus of control

Which of the following acts, by Penny, may have violated Ari's legal rights?

involuntarily reassigning Ari based on his sexual orientation

Based on Maslow's Hierarchy of Needs, workplace blind dating would fulfill which need?

love

Jeremiah works at a marketing firm and is assigned a client that is known for being difficult to work with. Jeremiah is confident that he can produce a quality product but is often very worried and stressed when working on it. Jeremiah displays

low emotional stability and high self-efficacy.

The housekeepers believe that without an additional staff member, they will not be able to increase performance, no matter how much effort they exert. Based on expectancy theory, what is the problem?

low expectancy

Diego and Serena have doubts that management will actually follow through with the raises, even if they increase their performance. Based on expectancy theory, what is the issue here?

low instrumentality

Based on the video, which of these is one explanation for Riley's performance issues?

low level of stress

Based on the video and what you know about the Big 5 personality types, Trayvon is most likely ________ on ________.

low; emotional stability

Which of the following factors, based on Herzberg's Two-Factor theory, are motivating factors for Taco Bell employees?

management development programs

Assume a financial figure posted to Heifer's intranet was found to be false. The person who posted the information made an honest mistake and actually mistyped the figure. They quickly updated when the matter was brought to their attention. This is an example of

misinformation

Joe has the same qualifications (education and experience) as Chelsea, and they work for the same company. Joe finds out that Chelsea is earning a higher salary than him, even though they both do the same job. Based on equity theory, what is Joe most likely to experience?

negative inequity

Ryan tells Diego and Serena that if they improve their performance, they won't have to deal with his nagging. This is an example of what type of behavior modification?

negative reinforcement

Lorenzo's accent and speed of speech impacts what part of the communication process?

noise

Sarah works at a catering company. One afternoon, she receives word of a venue change and informs her supervisor via email. Sarah's supervisor never receives the email because the server is down. This disturbance is an example of

noise

Based on Herzberg's two-factor theory, which of the following are motivating factors at Bosch?

opportunities for promotion

Workhuman's social recognition platform allows employees to show their appreciation of others. The desire to promote the well-being of others is known as

prosocial motivation.

Assume that you are a senior leader at a restaurant. Based on what you've seen at Taco Bell, how can you fulfill your employees' need for achievement?

provide educational support

If officers like Ari are not able to share their ideas and beliefs without fear of negative consequences, such as an involuntary reassignment, then the department is diminishing employees'

psychological safety.

KPMG in the United Kingdom supports the Grow program, which supports under-represented communities as they pursue senior positions in the firm. This practice increases ______ while possibly decreasing the effects of ______.

psychological safety; the glass ceiling

Based on Maslow's Hierarchy of Needs, the hourly wages or salary Taco Bell pays its employees satisfies ________ needs.

psycological

If Ryan threatens to increase the number of rooms each housekeeper has to clean from 20 to 25 unless performance increases, he would be utilizing

punishment.

What is the third step in the basic communication process?

receiver decodes

Assume that an employee tends to only recall the newest digital "thank you" they have received instead of earlier ones. What distortion in perception is this?

recency effect

The norm of ______ motivates others to help teammates based on social obligations.

reciprocity

An example of an instrinsic reward

recognition

In equity theory, outputs usually refer to

recognition

Workplace blind dating allows for a connection between employees who may not get to otherwise meet and socialize. Which innate need of Deci and Ryan's Self-Determination Theory is most impacted by workplace blind dating?

relatedness

Which of the following represents a value that is most closely related to this situation?

safety

Based on Maslow's hierarchy of needs, Bosch's employee health insurance meets ________ needs while the company's management development program meets ________ needs.

safety; self-actualization

In order to make connections, you shouldn't be afraid to Multiple Choice

step out of your comfort zone.

Wendy mentions that she is relying on Bernard's work to get her work done. This is an example of

team member interdependence.

Based on goal-setting theory, which of the following is true of the SkyBlue incentive plan?

the goals are specific

Which of the following is a contextual factor that can result in employee motivation at Bosch?

the way jobs are designed

If KPMG were to only symbolically hire a select number of minorities to simply give the appearance of diverse recruiting practices, it would be engaging in

tokenism

One of the main issues is that some team members do not have faith in each other. This issue is primarily related to a lack of

trust

Which of the following is NOT a way to improve self-awareness?

utilizing the Dunning-Kruger effect

Sophia mentions that $250 is not even 1 percent of her salary and she does not seem motivated by the amount of the bonus. Based on expectancy theory, Sophia's lack of motivation can be attributed to which of the following?

valence

Some leaders suffer from a lack of self-awareness, specifically a lack of understanding that they are incompetent at something. These leaders suffer from which of the following?

Dunning-Kruger effect

Why does Lorenzo think that his chosen communication medium is ideal?

He can confirm that his message has been received.

According to the video, good leaders are good

Listeners

Is Penny abiding by the Tipido Police Department non-discrimination policy?

Maybe. It depends on why she is making the reassignment.

Why is Ryan's attempt at positive reinforcement, via a raise, not resonating with the housekeeping staff?

The raise is not guaranteed

What should Claus be doing to improve Trayvon's performance?

Trayvon has low self-esteem and Claus needs to express confidence in his ability to get the job done.

KPMG programs such as Impulse and Grow reinforce employee perceptions about the company's support for diversity. These programs create

a positive diversity climate.

During the attacks of September 11, American Express lost 11 employees and suffered major damage to its headquarters. Chenault gathered his employees in Madison Square Garden and declared that the company was "sound" and "will overcome" the tragedy. Based on the revised Path-Goal Theory, what style of leader behavior does this represent?

achievement-oriented

Which of the following best practices is James struggling with?

adapting communications

Employees who feel appreciated are happy and feel more included. These employees are less likely to leave the organization. Which component of attitudes is related to how employees feel?

affective

Based on McClelland's Acquired Needs Theory, workplace blind dating at Freshbooks is an attempt to fulfill a need for

affiliation

Based on the video, you should be ______ and ______ in order to find solutions to the world's problems.

autonomous; accountable

Which of the following will NOT help you improve your networking skills?

avoid asking questions

Based on the video, which of the following is NOT an element of success?

believing you can do it alone

Research tells us that which of the following will help you achieve your wildly important goal?

breaking long-term goals into smaller bite-size goals