MGMT exam 3 ch 10

Why is coordination important for organizations when working to perform effectively? -Most departments are interdependent. -There are often problems in the delegation process. -It minimizes differences between line and staff. -Most organizations are highly centralized.

Most departments are interdependent

Ramkumar has designed his work unit so that they work together and perform interrelated tasks. The work flows from one person to the next and the people performing the work can decide how the jobs are allocated. Which alternative to specialization does Ramkumar use? -Work teams -Task identity -Job enlargement -Departmentalization

Work teams

According to Graicunas, direct interactions refer to _____. -a manager's one-to-one relationship with other managers -relationships between groups of subordinates -a manager's one-to-one relationship with each subordinate -relationships among the subordinates themselves

a manager's one-to-one relationship with each subordinate

Which of the following is a disadvantage of product departmentalization? -Assessment of individual product groups is difficult. -Speed of decision making is decreased. -Integration of all activities of one product group is difficult. -Administrative costs are increased.

Administrative costs are increased

Which dimension of the job characteristics approach deals with the degree of control the worker has over how the work is performed? -Task identity -Task significance -Autonomy -Skill variety

Autonomy

What is the clear and distinct line of authority among the positions in an organization? -Authority -Delegation -Departmentalization -Chain of command

Chain of command

Which of the following is typically associated with a tall structure of management? -More supervisory responsibility -More administrative responsibility -Communication problems -Increased morale

Communication problems

Rabeya has been doing business with the same bank for years. She knows that when she needs a car loan, she needs to see L'Meese. When she needs advice about investments, she sees Sushil, and when she has questions about her checking and savings accounts, she sees Tariq. How has Rabeya's bank set up its departmentalization process? -Time -Location -Customer group -Sequence

Customer group

As his company has grown, Geert finds that he can no longer manage everything. He is now working to group jobs together in some way that makes sense for the workers and managers. What is Geert trying to establish? -Centralization -Departmentalization -Work teams -Decentralization

Departmentalization

What is the advantage of the functional departmentalization approach for a small organization? -There is less coordination between departments. -Departments can be staffed by experts. -Managers can use a wide variety of skill sets. -It is faster and more effective.

Departments can be staffed by experts

Ozlem's organization has experienced tremendous growth over the last three years. She uses functional departmentalization. Why might this become a disadvantage for her? -Employees have a narrow focus on their own unit, not the total system. -It is more difficult to coordinate activities inside each department. -Managers only need a narrow skill set suitable for their department. -Accounting and performance can be monitored in several ways.

Employees have a narrow focus on their own unit, not the total system

Hua added additional tasks to the work performed by each employee in an effort to make their jobs more interesting. While he saw some advantages to the new strategy, he also faced disadvantages, as training costs increased and the unions asked for pay increases since the workers were doing more tasks. Which type of job development did Hua implement? -Enrichment -Characteristics -Enlargement -Specialization

Enlargement

Raphael is the human resource manager at a large bottle manufacturing company. Ten years ago, when the business moved to its current location, the company structured operations by grouping together jobs that involved the same or similar activities. Which type of departmentalization structure is this? -Functional -Customer -Location -Product

Functional

Which type of authority is considered to be one of the most important and is the formal authority over activities related to the staff member's specialty? -Functional -Advise -Administrative -Compulsory

Functional

Amina has three employees who are working with two of Jolanta's employees to fix a flaw in the design of a new product. According to Graicunas, which type of interaction do these five employees have? -Cross -Direct -Group -Operative

Group

To enhance the speed and effectiveness of decision making, Paramita is restructuring the organization around product lines. She wants each product line to act as its own profit and loss center, and for managers to make decisions on how to modify these lines. Paramita is using pooled interdependence for these groups. These groups will _____. -control decision making at the highest level -coordinate activities that will be shared between the divisions -have very few linkages between the divisions -provide input for each other in a sequence

Have very few linkages between the divisions

Which of the following is true of organizational structure? -It explains the marketing strategies of an organization. -It pertains to the external environment of an organization. -It encompasses designing jobs in an organization. -It defines the regulatory environment of an organization.

It encompasses designing jobs in an organization

Which approach to job design takes into account the work system and employee preferences by considering the core dimensions of skill variety, task identity, task significance, autonomy, and feedback? -Chain of command -Delegation -Enrichment -Job characteristics

Job characteristics

Simon is a professional basketball player. Even though he loves his job, he sometimes feels that practice games are monotonous. In order to keep Simon engaged in the sport, his coach has asked him to coach junior members of the team. Which of the following methods of job design has Simon's coach implemented? -Job enrichment -Job specialization -Job rotation -Job departmentalization

Job enrichment

Which of the following attempts to increase both the number of tasks a worker does and the control the worker has over the job? -Job enlargement -Job rotation -Job specialization -Job enrichment

Job enrichment

What is the type of position that is in the direct chain of command and is responsible for the achievement of an organization's goals? -Task force -Liaison -Staff -Line

Line

Which of the following factors favors a narrow span of management? -More nonsupervisory work in a manager's job -Low requirement for interaction -Less physical dispersion of subordinates -High competence of supervisor and subordinates

More nonsupervisory work in a manager's job

Zereth has set up her organization based on product departmentalization. What is the advantage of this approach? -Objective assessment of product groups -Rapid response to changes in the environment -Improved coordinating activities inside each department -Use of skilled specialist to deal with unique issues

Objective assessment of product groups

Which of the following refers to the set of elements that can be used to configure a company? -Administrative intensity -Organizational structure -Organizational entropy -Organizational divestment

Organizational structure

Nita runs her organization as a series of separate departments, each with their own profit and loss center. Typically, a problem in one will not affect the outcomes of another. Which type of coordination does Nita use? -Delegation -Sequential interdependence -Decentralization -Pooled interdependence

Pooled interdependence

Butterfly Wings, a women's lifestyle store, decides to departmentalize. Liam, the manager of the store, selects the following divisions: dresses, accessories, T-shirts, and footwear. Which of the following methods of departmentalization does Liam use? -Functional departmentalization -Product departmentalization -Location departmentalization -Customer departmentalization

Product departmentalization

Mikel has set up his company so that there is an unbroken line of authority with him at the top. This extends to every position in the organization. This makes Mikel ultimately responsible for everything that goes on in his company. What did Mikel use to set up this chain of authority? -Span of management -Departmentalization by sequence -Authority -Scalar principle

Scalar principle

Pallavi's university requires all seniors to register for classes on Monday, juniors on Tuesday, sophomores on Wednesday, and freshmen on Thursday. If you miss your appropriate day, you can register on Friday. Which type of departmentalization does her university use for class registration? -Customer -Sequence -Time -Location

Sequence

Yui's plant supplies parts for a large manufacturing firm. If Yui's plant ships the parts late, the manufacturing plant might have to temporarily shut down if it cannot produce its products because of the delay. Which type of relationship does Yui's plant have with the manufacturing plant? -Sequential interdependence -Integrated departments -Reciprocal interdependence -Liaison

Sequential interdependence

Avec wants to use a job design approach that allows workers to become very proficient at each task, that reduces transfer time between tasks, and that makes it easy for someone else to step in when a worker is absent or resigns. Which approach to job design will provide those benefits to Avec? -Rotation -Enrichment -Enlargement -Specialization

Specialization

Payal runs the shipping department and has broken down jobs to include reviews, packages, labels, and dispatch of products. The shipping department structures job tasks into small, simple activities. Each employee has become very proficient at his or her assigned tasks, and transfer time between tasks is an average of only 15 seconds. Which approach to running the shipping department does Payal use? -Enrichment -Job characteristics -Enlargement -Specialization

Specialization

Manoj is responsible for providing expertise, advice, and support for employees. Which type of role does Manoj have in his organization? -Staff -Line -Liaison -Task force manager

Staff

In general, what is the relationship between the amount of interaction that is required and the span of control? -The more standard procedures in a plan, the wider the span should be. -The more interaction required, the wider the span should be. -The higher the degree of task similarity, the narrower the span should be. -The more interaction required, the narrower the span should be.

The more interaction required, the narrower the span should be

Which of the following suggests that each person within an organization must have a clear reporting relationship and report to only one boss? -Unity of command -Authority -Scalar principle -Delegation

Unity of command

When are rules and procedures most effective? -When needs become acute -When a common point of contact is needed -When the work is routine -When integrating departments

When the work is routine

Michael has assigned a supervisor to each of the work groups across all departments. Michael has taken the responsibility of coordinating between the supervisors to track their progress. In this scenario, Michael is _____. -redefining the mission statement -setting an organizational goal -evaluating the success of his own professional goals -developing an organizational structure

developing an organizational structure

Email, a tool that makes it easier for people to communicate with each other, is a type of _____ . -reciprocal interdependence -structural coordination -digital coordination -sequential interdependence

digital coordination

Ugar knows when he is doing a good job and when he is producing at a high level of quality. Which job characteristic allows Ugar to know this? -Task identity -Feedback -Autonomy -Skill variety

feedback

Ahmed wants to improve productivity and employee morale while cutting costs. Which organizational structure will allow him to do this? -Narrow -Flat -Wide -Tall

flat

At a car rental agency, reservations provide greeters with information about how many cars are being rented and returned each day and at what time. The maintenance staff responsible for cleaning and fueling the cars, as well as performing other routine maintenance, need to know which cars to prepare and when. If any of these groups does not do its jobs properly, the others will be affected. This is an example of _____. -reciprocal interdependence -structural coordination -electronic coordination -sequential interdependence

reciprocal interdependence

Under customer departmentalization, an organization _____. -groups together jobs involving the same or similar activities -structures its activities to respond to and interact with specific consumers or consumer groups -groups jobs on the basis of defined geographic sites or areas structures its activities based on basic managerial functions such as -planning and controlling

structures its activities to respond to and interact with specific consumers or consumer groups

Franchesca, the chief executive officer (CEO) of a tea manufacturing company, has a very thorough selection procedure while hiring employees. As a result, most of the employees in her company are very competent and are well trained. In this scenario, which of the following will be most effective in Franchesca's company? -A tall organizational structure -A narrow span of management -A less scattered organizational structure -A wide span of management

A wide span of management

What is the degree to which managerial positions are concentrated in staff positions? -Departmentalization -Job specialization -Delegation -Administrative intensity

Administrative intensity

Which of the following describes the process of linking the activities of the various departments of the organization? -Job specialization -Authority -Delegation -Coordination

Coordination

According to Graicunas, which type of interaction is between subordinates only? -Operative -Cross -Group -Direct

Cross

Which alternative to job specialization increases the total number of tasks workers perform without increasing worker control over the job to reduce the level of job dissatisfaction? -Enlargement -Rotation -Characteristics -Enrichment

Enlargement

As a manager, Dharma encourages her employees to make decisions and tries to increase their level of engagement and responsibility. What does Dharma use to increase job satisfaction? -Division of labor -Rotation -Enrichment -Enlargement

Enrichment

Aviva tries to assign her employees new and challenging tasks as often as practical to enhance their opportunities for growth and enhancement. Which approach to job design does Aviva use? -Rotation -Enrichment -Centralization -Specialization

Enrichment

Which of the following is true of job rotation? -It increases the difficulty level of tasks. -It involves moving employees from one job to another. -It is a form of job specialization. -It refers to employees taking on additional responsibilities.

It involves moving employees from one job to another

What happens to speed and effectiveness when using product departmentalization? -It is enhanced. -It cannot be accounted for. -It varies based on the product group. -It is more difficult to assess.

It is enhanced

Arayla is not directly working on the project, but she acts as a facilitator of communication between the groups who are. She has no formal authority but is very familiar with what all group members are doing. What is Arayla's role in the coordination effort? -Integrating the departments -Liaison role -Digital coordinator -Head of the task force

Liaison role

Which type of authority is considered the formal or legitimate authority created by the organizational hierarchy? -Advice authority -Functional authority -Line authority -Staff authority

Line authority

Azim has structured his nationwide organization so that each unit can respond to the environment in which it does business. This allows his organization to meet the needs of local industries they sell to. Which type of departmentalization does Azim use? -Customer -Product -Time -Location

Location

Which of the following best describes the technique of hierarchy as a structural coordination technique? -A group is assembled by drawing one representative from each department or unit. -A group is assembled consisting of the most experienced persons from interdependent units. -One manager is placed in charge of interdependent departments or units. -One manager, with no formal authority, facilitates flow of information between interdependent units.

One manager is placed in charge of interdependent departments or units

Ralph C. Davis suggested two different kinds of spans, which depend on the position in the organization. Which type of span did he suggest for lower-level managers? -Operative -Executive -Direct -Cross

Operative

Which of the following is an advantage of job specialization? -Lower absenteeism -Increased satisfaction -Proficiency at each task -Improved quality

Proficiency at each task

Which of the following exists when activities flow both ways between units? -Reciprocal interdependence -Pooled interdependence -Integrating departments -Sequential interdependence

Reciprocal interdependence

Jin is the warehouse manager at a bottling company. Employees are on a four-week schedule during which each employee spends one week loading trucks, unloading trucks, verifying invoices, and pulling inventory from storage. Which approach to job design is Jin using? -Rotation -Enrichment -Centralization -Specialization

Rotation

Nila needs to set up a meeting with several managers. She wants to find the date and time when everyone is available. How can digital coordination help her with this process? -She can assign a liaison to coordinate schedules. -She can increase administrative intensity. -She can electronically integrate departments. -She can view the online calendar of each manager.

She can view the online calendar of each manager.

When there is a surplus, which type of position represents a drain on an organization's cash and an inefficient use of resources? -Liaisons -Staff positions -Task forces -Line positions

Staff positions

Which dimension of the job characteristics approach deals with the perceived importance of the task? -Task identity -Task significance -Autonomy -Skill variety

Task significance

The span of management indicates _____. -who has legitimate power in the organization -the number of people who report to a particular manager -the retention of power by higher-level managers -how much of their workload managers assign to others

The number of people who report to a particular manager

In the context of the job characteristics approach, skill variety refers to _____. -the degree of control a worker has over how a work is performed -the extent to which a worker knows how well a job is being performed -the number of things a person does in a job -the perceived importance of a task

The number of things a person does in a job

The principal of a school has the responsibility of finalizing the school curriculum for the new academic year. A council of teachers advises the principal on matters that should be included in the school curriculum. It is the principal's duty to hear what the council recommends. The principal has the liberty to heed it or ignore it. In this scenario, the council is an example of a form of staff authority called _____. -compulsory advice -administrative advice -functional authority -advise authority

compulsory advice

The planning committee of a school has a meeting concerning its annual sports event. It decides to temporarily form a committee comprising one representative from each grade. The responsibility of these representatives will be to coordinate different activities in sports for their grades in accordance with certain school guidelines. The committee of representatives used to maintain coordination is an example of a(n) _____. -managerial hierarchy -integrating department -managerial liaison -task force

task force