MGMT Exam 3 Jeopardy

A person who clarifies key issues for a group has taken on the role of: A) Information seeker/giver B) Evaluator C) Orienter D) Initiator.

A

An example of the ________ heuristic occurs when you see news reports about people losing their jobs, and then start believing that you are in danger of being laid off. You start lying awake in bed each night worrying that you are about to be fired. A) Availability B) Hindsight C) Anchoring D) Representativeness

A

Conflict is considered to be dysfunctional when A) it hinders organizational performance. B) it involves a devil's advocate. C) it involves alternative dispute resolution. D) it involves the compromising or integrating conflict handling styles

A

Ellen and George work for the same company. Ellen, a Gen Xer, really appreciates the flextime opportunities, while George, a baby boomer, takes advantage of the free computer training offered at the company. These policies are examples of A) work-life balance B) family-support philosophy C) dysfunctional conflict D) work-family conflict

A

Fiedler's contingency model identifies which leadership styles? A) task-motivated or relationship-motivated B) trait or behavioral C) servant or laissez-faire D) transactional or transformational

A

Individuals or organizations have ________ power if they can obtain compliance by promising or delivering positive reinforcement. A) Reward B) Referent C) Legitimate D) Expert

A

Michael wants to be president of his division. Everything he does is geared to that objective. He pushes his employees to meet higher quotas, criticizes anyone who doesn't put in 10 to 12 hour days, and demands results before the due date. He is arrogant and dominant. Michael is A) exhibiting narcissism. B) behaving in a Machiavellian manner. C) having the laissez-faire syndrome. D) having psychopathy.

A

Ryan is looking to buy a used car. He seems to be most concerned with the color and style of the car, and uses those criteria as a basis for evaluating the value of the car, rather than considering how well the engine or the transmission is maintained. This is an example of A) anchoring bias B) framing bias C) confirmation bias D) availability bias.

A

Ryan, Jerry, and Mark belong to Sigma Phi Upsilon fraternity. They pride themselves on being a group of solid students with leadership abilities. As a result, they often seem to hijack Fraternity Council Leadership meetings. Clearly, they feel they know how all the fraternities on campus should operate. This very high level of cohesiveness in a group A) causes groupthink B) heightens individual perceptions C) enhances critical thinking D) increases cooperation of the group

A

The ________ approach attempts to identify the unique ways of acting displayed by effective leaders. A) behavior styles B) leader prototypes C) Situational D) trait

A

The ________ model of decision making assumes that managers are completely objective and possess all information for their decisions. In this model, decisions demonstrate excellent logic. A) Rational B) Holistic C) evidence-based D) satisficing

A

The dean of Roan College is looking for a new head of admissions. She wants to be sure that Roan College has an admissions program with the highest standards. As the committee interviews various candidates, the dean tries to point out potential flaws in each person. She is playing the role of A) devil's advocate B) dysfunctional conflict manager C) integrative specialist D) dialectic advocate

A

The styles of conflict handling are differentiated along two dimensions: A) concern for others and concern for self. B) internal and external. C) functional and dysfunctional. D) social and cognitive.

A

Three years ago, the City of Recker committed to build a park and music venue by the river. It was expected to cost $2.5 million and be paid for from an additional meals tax in the community. The residents pushed back. Local restaurants suffered as people ate out less or patronized restaurants in neighboring communities. The project has stalled, but the town council kept pushing it on. This spring, a flood devastated the venue. The town council appears to have suffered from ________ bias. A) Escalation of commitment B) Availability C) Framing D) Confirmation

A

Which of the following is an organizational function of a group? A) Coordinate interdepartmental efforts B) Reduce anxieties C) Build self-esteem D) Fulfill the need for affiliation

A

Which of the following is not a characteristic of high-performing teams? A) focusing on group dynamics B) open, honest communication C) having a common purpose D) shared responsibility

A

Which of the following is not a symptom of groupthink? A) minority dissent B) illusion of unanimity C) Mindguards D) illusion of invulnerability

A

Which of the following is not one of the key leader behaviors that are part of transformational leadership? A) matching the behavior to the situation B) idealized influence C) inspirational motivation D) intellectual stimulation

A

Which of the following statements about norms is not true? A) Norms are typically written down and discussed openly by groups. B) Norms clarify central values and unique identity of a group. C) Norms help group members avoid being embarrassed. D) Norms clarify behavioral expectations.

A

Which of these would you not see from an inspiring transformational leader? A) authoritarian leadership B) inspirational motivation C) idealized influence D) individualized consideration

A

_______ power tends to produce ________. A) Reward; compliance B) Positive legitimate; compliance C) Negative legitimate; commitment D) Reward; commitment

A

________ is solving problems by producing the best possible solution. A) Optimizing B) Minimizing C) Using intuition D) Rationalizing

A

________ leadership is an example of passive leadership. A) Laissez-faire B) Transactional C) Tactile D) Neutral

A

________ leadership theory is based on the idea that people have beliefs about how leaders should behave and what they should do for their followers. A) Implicit B) Servant C) Explicit D) Transformational

A

________ power is the type of influence a person exercises independent of his or her job or position. A) Personal B) Referent C) Legitimate D) Position

A

Fiona used an influence tactic on Gerald and got him to enthusiastically agree to her proposal. Gerald demonstrated initiative and persistence while completing the assignment. This is an example of A) Hindrance B) Commitment C) Resistance D) Compliance

B

George has persuaded most of his department to support a cancer run this spring. He really wants to get Nathan on board since Nathan frequently runs in marathons. George asks Terry, Sandy, and Marvin to "work on Nathan." This is using ________ to get others to support your efforts to persuade someone. A) Ingratiation B) Coalition tactics C) Legitimating tactics D) Exchange

B

In ________, the negotiating parties cooperatively develop multiple-deal packages while building a productive long-term relationship. A) Mediation B) Added-value negotiation C) Arbitration D) Devil's advocacy

B

In the United States, the judicial system is an example of ________. It is based on hearing directly opposing points of view to establish guilt or innocence. A) devil's advocacy B) the dialectic method C) Integration D) alternative dispute resolution

B

Kathryn is looking for ideas on how best to grow her small business. She and her three partners sit down to brainstorm suggestions. Which of the following rules will help ensure a positive brainstorming session? A) Let everyone jump in to the conversation. B) Encourage wild ideas. C) Offer criticisms of ideas right away so you don't waste time. D) Focus on the quality of the ideas...not the quantity.

B

Meghan is a member of a group that raises money for a homeless shelter. She feels that the group spends too much time arguing the merits of different fundraisers and needs to make a decision. She calls for a vote at today's meeting. Meghan has taken on the role of: A) Elaborator B) Energizer C) Recorder D) Evaluator

B

Orna is a restaurant manager and observes a difficult customer, who is always unhappy, picking on the server. Orna goes over to the customer and tells the customer to leave and not bother coming back. This best represents the ________ conflict handling style. A) Obliging B) Dominating C) Compromising D) integrating

B

Psychological empowerment is related to A) personality theory B) self-efficacy C) political tactics D) equity theory

B

The forms of intuition are A) tacit and explicit. B) holistic hunches and automated experiences. C) rational and non-rational. D) formal and informal.

B

We all use shortcuts or ________ when making decisions. A) holistic hunches B) judgmental heuristics C) bounded rationality D) personal biases

B

Which of the following is not a benefit of virtual teams? A) reduced real estate costs B) easier to establish team cohesion C) ability to share knowledge of diverse markets D) reduced work-life conflicts for employees

B

Which of the following statements about conflict handling styles is false? A) Organizations can develop a particular conflict handling style as a part of culture. B) Integrating is always the best style to use. C) No one style is best for every situation. D) Conflict handling style is related to emotional intelligence.

B

________ are powerful forms of social control that influence group and member behavior. A) Common identities B) Group roles and norms C) Cross-functional rules D) Group and team cohesiveness

B

________ is the use of manipulation, a cynical view of human nature, and a moral code that puts results over principles. A) Laissez-faire syndrome B) Machiavellianism C) Psychopathy D) Narcissism

B

________ power comes into play when one's personal characteristics and social relationships become the reason for compliance. A) Reward B) Referent C) Legitimate D) Expert

B

________ teams are created with members from different disciplines within an organization, such as finance, operations, and R&D. A) Virtual B) Cross-functional C) High extraversion D) Self-managed

B

A decision maker is influenced by the manner in which a problem or question is stated. This represents the ________ bias. A) Availability B) Overconfidence C) Framing D) Confirmation

C

A neutral and trained third party can guide others to find innovative solutions to conflict. To ensure neutrality, most organizations hired ADR qualified outsiders. In this case, a(n) ________ is one who does not render a decision. Rather, it is up to the parties to the conflict to reach a mutually acceptable decision. A) Arbitrator B) Facilitator C) Mediator D) Ombudsman

C

According to research, which of the following statements about men's and women's leadership traits is true? A) Men display more social leadership than women. B) Women are more autocratic than men. C) Men are more autocratic than women. D) Women display more task leadership than men.

C

Carol and Dee have never gotten along. Carol feels that Dee acts superior, while Dee believes that Carol just tries to please everyone. This is ________ conflict, which is defined as interpersonal opposition based on individual dislike or disagreement. A) Integrative B) Programmed C) Personality D) Distributive

C

Group members tend to be uncertain and anxious about such unknowns as their roles, the people in charge, and the group's goals during the ________ stage. A) Norming B) Performing C) Forming D) Storming

C

In ________, one party perceives that its interests are being opposed or negatively affected by another party. A) Mediation B) Negotiation C) Conflict D) Devil's advocacy

C

In a self-managed team A) managers are entirely absent from team processes. B) management retains the planning, scheduling, and monitoring activities, but allows teams to staff themselves. C) leadership responsibilities often shift as members step up. D) leadership is centralized

C

In groupthink, the "inherent morality" symptom is likely to A) breed excessive optimism. B) question loyalty of dissenters. C) cause the group to ignore ethical considerations. D) cause groups to underestimate opponents.

C

John leads a team of 10 salespersons. He informs the team that the first member to achieve the year's target will be sent on an all-expenses-paid holiday to the Grand Canyon National Park. John is demonstrating ________ power. A) Coercive B) Referent C) Reward D) Legitimate

C

Martin is the daytime supervisor for a packaging assembly line. He supervises 38 workers who perform routine jobs that require minimal training. Which of the following statements would indicate that Martin is following the path-goal model of leadership? A) Martin does not feel like taking responsibility for leading his team because their jobs require minimal training. B) Martin's leadership skills are most effective when applied to match the characteristics of the situation at hand. C) Martin likes to provide the guidance and support needed by employees and ties meaningful rewards to accomplishment of objectives. D) Martin has a certain idea about how he should behave as a leader and what he should do for his team of workers.

C

Norman is elected president of the debate club. He is known as a team player. That means that Norman is: A) committed, controlled, and collaborative. B) committed, capable, and competent. C) committed, collaborative, and competent. D) committed, capable, and consistent.

C

Teresa has a problem. She is working on three projects and the deadline for Project C was moved up. This particular client, Client C, is fairly easy-going and never puts any pressure on her unless it's absolutely necessary. Teresa decides to talk to Client A who always wants the project results a few days before the actual deadline. There might be some flexibility with that timeline. Teresa is using _______ in order to make this decision. A) informal guidelines B) a managerial style C) her expertise D) optimizing abilities

C

The dimensions of situational control in Fiedler's model are A) locus of control, task ability, and need for achievement. B) task structure and work group dynamics. C) leader-member relations, task structure, and position power. D) LMX, task structure, and personal power.

C

The two basic types of negotiation are A) interpersonal and intrapersonal B) dominating and obliging C) distributive and integrative D) integrating and avoiding

C

What type of power tends to produce commitment? A) positive legitimate, expert, and reward B) negative legitimate, reward, and expert C) positive legitimate, expert, and referent D) negative legitimate, coercive, and reward

C

Which of the following is not considered a contingency factor in House's path-goal theory? A) work group dynamics B) employee's need for clarity C) leader acceptance D) employee's need for achievement

C

Which of the following statements about conflict is true? A) Conflict should be completely eliminated across the organization. B) Conflict should be encouraged in some departments and discouraged in others. C) Organizations can suffer from too little conflict. D) Use of technology and virtual teams can minimize conflict.

C

Which of the following statements is not true about group development? A) Effective groups and teams go through a maturation process. B) The storming stage may be particularly long, depending on the goal clarity and commitment and maturity of members. C) Tuckman's theory of group development stages has been strongly supported by empirical testing. D) All the stages of group development are not necessarily of the same intensity or duration.

C

"Carolyn, you are the best facilitator we have. Can you help me to create a discussion guide for my focus group?" This is a soft influence tactic, known as A) Exchange B) Pressure C) Legitimating tactics D) Ingratiation

D

In power distribution, the manager adopts the ________ style. A) participation B) laissez-faire C) consultation D) delegation

D

Jeff has been a project assistant for XYZ Corporation for five years. Recently he was asked to train Harriet, a new employee. He suggests that she use an Excel worksheet to lay out the projects she is currently working on, and she complies. He is using ________ power. A) Reward B) Referent C) Legitimate D) Expert

D

Leon Law Offices only hires graduates from Ivy League schools because clients have been impressed by those credentials in the past. This is an example of ________ , and in this case, the "school attended" criterion is being used to facilitate complex information processing associated with employment interviews. A) Framing B) Confirmation C) Availability D) Representativeness

D

Marcy grudgingly agrees to Herb's proposal and needs a lot of prodding to satisfy the minimum requirements. Marcy is exhibiting A) Hindrance B) Commitment C) Resistance D) Compliance

D

Veronica just accepted a job at QuizBiz. She left a large company that offered big bonuses for salespersons who exceeded their quotas. At QuizBiz, the individual bonuses are smaller, but there are team rewards as well. This is known as a ________ reward system. A) team B) Distributive C) Discretionary D) hybrid

D

What has been shown by research to reduce social loafing? A) allowing groups to choose their own members B) using an autocratic leadership style C) choosing group membership based on personality type D) providing hybrid rewards

D

What is the difference between formal and informal groups? A) The purpose of a formal group is for friends to get together at a regularly scheduled time. B) Informal teams get together socially; formal teams do not. C) An informal group is a committee whose members share a common goal. D) A formal group is assigned by an organization or its managers to accomplish specific goals.

D

Which of the following is an individual function of a group? A) coordinate interdepartmental efforts B) accomplish complex, interdependent tasks C) implement complex decisions D) satisfy the person's need for affiliation.

D

Which of the following is not an advantage of group decision making? A) better understanding of the decision rationale B) greater pool of knowledge C) greater commitment to a decision D) less time spent making a decision

D

Which of the following statements about incivility at work is false? A) Abusive supervision is a form of incivility. B) Incivility can damage an organization's reputation. C) Stress is a potential outcome of incivility. D) Personality is highly unlikely to be a source of incivility

D

Which of the following statements about tendencies in managerial decision making is false? A) Managers don't invest resources to properly study the problem and alternative courses of action. B) Managers make decisions too quickly. C) Managers don't consider all the relevant data. D) Managers study the problem too extensively and collect too much data.

D

________ is a group process that anonymously generates ideas or judgments from physically dispersed experts. A) Goal displacement B) Brainstorming C) Groupthink D) The Delphi technique

D

________ is a lack of concern for others, impulsive behavior, and a lack of remorse or guilt when one's actions harm others. A) Ethnocentrism B) Machiavellianism C) Narcissism D) Psychopathy

D

________ is an alternative dispute resolution technique in which disagreeing parties agree ahead of time to accept the decision of a neutral party in a formal courtlike setting, often complete with evidence and witnesses. A) Ombudsmanship B) Facilitation C) Mediation D) Arbitration

D

________ is(are) the efforts to enhance employee performance, well-being, and positive attitudes. A) Organizational politics B) Organizational citizenship behavior C) Positive organizational behavior D) Empowerment

D

________ leadership focuses on increased benefit to others rather than to oneself. A) Transformational B) Inspirational C) Relationship-motivated D) Servant

D

________ power is the basis of power that most people think of as authority. A) Expert B) Referent C) Reward D) Legitimate

D

________ power is the type of influence a person exercises because of the job he or she holds. A) Personal B) Referent C) Legitimate D) Position

D