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MGMT exam 3 q's pt 1

Pataasin ang iyong marka sa homework at exams ngayon gamit ang Quizwiz!

How do you build relationships when you don't like all your employees?

-find one thing you like/respect -use faith towards them

Which of the following size teams usually provides the best performance?

6 to 9

Employee Separation

A broad term covering the loss of an employee for any reason.

true

Background checks can be used to verify the truthfulness and accuracy of information that applicants provide about themselves.

Which of the following is one of the Big Five personality dimensions? a. Machiavellian tendencies b. self-monitoring c. emotional stability d. positive/negative affectivity e. empathy

Organizing

Deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company

improving marketplace understanding

Diversity helps companies grow by ____.

Which of the following is NOT one of the Big Five personality dimensions?

Empathy

Which of the follow is an internal recruitment method?

Employee referrals

Which of the following statements about ethics is true?

Ethics is the set of moral principles or values that defines right and wrong for a person or group.

T or F The Big Five dimensions of personality are autonomy, Machiavellianism, empathy, locus of control, and affectivity.

What is discimination and fairness

Fair treatment, recruitment of minorities, compliance with employment laws

Affirmative action actually makes good business sense in terms of cost savings, the ability to attract and retain talent, and business growth.

False

The two basic types of diversity training are cultural training and attitude-based diversity training.

False

Skills-based diversity training:

Flexibility and adaptability Negotiation and problem solving Conflict resolution

true

For a typical company, employee turnover costs amounts to more than 90 percent of the employees' salaries.

what is agreeableness

Good-natured, cooperative, and trusting

disadvantages of using teams

Groupthink social loafers time it takes to make decisions

Characteristics of extroverts?

Have high energy Talk more than listen Think out loud Act, then think Like to be around people Prefer a public role Can be easily distracted Prefer doing lots of things at once Are outgoing/ enthusiastic

____ is the process of finding, developing, and keeping the right people for the company.

Human resource management

what is learning and effectiveness

Integrating deep-level diversity differences Personality, attitudes, beliefs, and values Achieve organizational plurality Maximize benefits of member skills to organization No segmentation based on particular groups

BCG Matrix

Is a portfolio strategy that managers use to categorize their corporations. Stars- companies that have a large share of a fast-growing market. Question marks- Are companies that have a small share of a fast-growing market. cash cows- Are companies that have a large share of a slow growing market. dogs- are companies that have a small share of a slow-growing market.

Grand Strategies Retrencment

Is to turn around a very poor company performance by shirking the size or scope of the business, or if a company is in multiple business, by closing or shitting down different lines of the business.

Franchise

McDonalds

Which of the following statements about performance appraisal is true?

Most employees and managers intensely dislike the performance appraisal process.

_____ is also called avoidance learning.

Negative reinforcement

____ are informally agreed-on standards that regulate team behavior.

Norms

Which internal recruitment method is a policy to fill openings for positions that are above entry level with existing employees?

Promotion from within

Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions?

Racial or ethnic discrimination in the workplace

Awareness training

Raises awareness of diversity issues Challenges underlying assumptions/ stereotypes employees may have

Training can be evaluated in four ways

Reactions, Learning, Behavior, results

Which of the following BEST describes the process of attracting the right person for the open job on a timely basis?

Recruitment

Which of the following describes the specific means used to attract potential employees to the firm?

Recruitment methods

3 words to delegate

Responsibility Authority Accountability

What is conscientiousness

Responsible, dependable, persistent, and achievement oriented

Nearly all technology cycles follow the typical ____ pattern of innovation.

S-curve

Which of the following job positions most likely requires people with high degree of extraversion?

Salesperson

____ is the process of gathering information about job applicants to decide who should be offered a job.

Selection

_____ is the process of gathering information about job applicants to decide who should be offered a job. chp11

Selection

Exporter

Sending your product out

_____ occurs when people are treated differently because of their gender.

Sex discrimination

____ occurs when workers withhold their efforts and fail to perform their share of the work.

Social loafing

The _____ interview uses only standardized, job-related interview questions that are prepared ahead of time so that all candidates are asked the same questions. chp11

Structured

true

Surface-level diversity refers to differences such as age, gender, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure.

T or F The primary benefit of the discrimination and fairness paradigm is that it generally brings about fairer treatment of employees and increases demographic diversity.

True or False Turnover costs typically amount to more than 90 percent of employees' salaries

True or False Whereas men's career and job choices are often driven by the search for higher pay and advancement, women are more likely to choose jobs or careers that also give them the greater sense of accomplishment, more control over their work schedules, and easier movement in and out of the workplace.

What does it mean when the text says that the U.S. Sentencing Guidelines use a "carrot and stick" approach?

The Guidelines offer lower fines to companies that take proactive steps.

Which of the following statements about Internet recruiting is true?

The Internet allows companies to quickly reach large numbers of people.

glass ceiling

The ______ is a barrier that prevents women and minorities from advancing to the top jobs in an organization

Hispanic-Americans

The fastest-growing population group in the United States is ____.

Which of the following statements about federal employment law is true?

The intent of anti-discrimination law is to make factors such as gender, race, or age irrelevant in employment decisions.

affirmative action

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called ____.

organizational plurality

The term ____ refers to a work environment where (1) each member is empowered to contribute in a way that maximizes the benefits to the organization, customers, and themselves; and (2) the individuality of each member is respected by not segmenting or polarizing people on the basis of their membership in a particular group.

Which of the following statements about the two basic leader behaviors that are central to successful leadership is true?

These behaviors are independent, meaning that leaders can do both at the same time.

When managers give developmental feedback, they're acting as coaches, but when they give administrative feedback, they're acting as judges.

These roles, coaches and judges, are clearly incompatible. As coaches, managers are encouraging, pointing out opportunities for growth and improvement, and employees are typically open and receptive to feedback. But as judges, managers are evaluative, and employees are typically defensive and closed to feedback.

Which of the following is a feature of above-market wages? chp11

They increase the time that employees stay

If an HR manager were allowed to use just one selection test, cognitive ability tests would be the one to use.

True

If managed properly, the shift from surface- to deep-level diversity can result in reduced prejudice and conflict as well as lead to stronger social integration.

True

Job analysis is a purposeful and systematic process of collecting information on the important work-related aspects of a job.

True

Piecework, sales commission, profit sharing, employee stock ownership plans, and stock options are common pay-variability options.

True

affirmative action; diversity

Which of the following statements about job validation tests is true?

Validation refers to the process of determining how well a selection test or procedure predicts future job performance.

glass ceiling

When AT&T hired a female as its president, it was evidence that AT&T does not have a(n) ______ to prevent women from rising to leadership positions.

social integration

When the wold's biggest manufacturer of locks looked at its employee composition, it discovered that its workers were either over 50 or under 30 because the company had done little hiring during the 1980s and 1990s. _____ was needed to get these two groups to respect each other's work abilities.

conscientiousness

Which of the Big Five personality measures has the greatest impact on behavior in organizations?

diversity pairing

Which of the following diversity practices is a special kind of mentoring?

a.Treat group differences as important, but not special. b.All of these are examples of diversity principles. c.Set high but realistic goals. d.Find the common ground. e.Tailor opportunities to individuals, not groups.

Which of the following is an example of a diversity principle that will help managers do a better job of managing company diversity programs?

career paths

Which of the following is an internal recruiting method?

the discrimination and fairness paradigm

Which of the following is the most commonly used paradigm for managing diversity?

Accommodations for disabilities needn't be expensive.

Which of the following statements about disabilities is true?

Employee-related laws apply to job application forms and résumés.

Which of the following statements about résumés and job application forms is true?

Sexual harassment can occur between people of the same sex.

Which of the following statements about sexual harassment is true?

Job specifications, job analyses, and job descriptions

____ help companies meet the legal requirement that their human resource decisions be job-related

Human resource management

____ is the process of finding, developing, and keeping the right people for the company

selection

____ is the process of gathering information about job applicants to decide who should be offered a job

Quid pro quo sexual harassment

a form of sexual harassment in which employment outcomes, such as hiring, promotion, or simply keeping one's job, depend on whether an individual submits to sexual harassment

Job evaluation

a process that determines the worth of each job in a company by evaluating the market value of the knowledge, skills, and requirements needed to perform it

Job specification

a summary of the qualifications needed to successfully perform a job

cross functional

a team composed of employees from different functional crease of the organization

virtual team

a team composed of geographically and/or organizationally dispersed coworker who use telecommunication and inform technologies to accomplish an organizational task

Before beginning to recruit job applicants, organizations must _____.

a. conduct a job analysis

An individual's ____ refers to his or her tendency to respond to situations and events in a predetermined manner.

a. personality b. motivation c. locus of control d. disposition- CORRECT e. attitude

3 factors that affect an employee's performance:

ability, motivation, environment

Which of the following statements about disabilities is true?

accommodations for disabilities needn't be expensive

A company implementing a(n) ____ strategy would choose to accept responsibility for a problem and do all that society expects to solve problems.

accommodative

When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and ____.

accountability

Purposes of a performance feedback: document personnel decisions, promote employees, determine transfers and assignments, identify performance problems and develop ways to correct them, make retention, termination, and layoff decisions, validate selection criteria, meet legal requirements, evaluate training programs/progress, assist with HR planning, make reward and compensation decisions

administrative

Four-fifths rule

adverse impact occurs if the decision rate for a protected group of people is less than 80% of the decision rate for a nonprotected group.

what is an ineffective way of reaching minorities who are inner-city residents?

advertisements in major newspapers

What is the primary advantage of the structured interview?

all applicants are asked the same questions

Team norms in an organization can create ____.

all of these

To which of the following aspects of the human resource management process does federal employment law apply?

all of these

external attribution

and an external attribution, in which behavior is thought to be involuntary and outside of the control of the individual.

Behavioral questions

ask applicants what they did in previous jobs that were similar to the job for which they are applying ("In your previous jobs, tell me about . . ."). These questions are more appropriate for hiring experienced individuals

The two basic types of diversity training programs are _____.

awareness and skills-based

_____ ask raters to rate the frequency with which workers perform specific behaviors representative of the job dimensions that are critical to successful job performance.

b. Behavioral observation scales

Which of the following factors is considered while conducting an objective performance measure?

b. Output of an employee

A study in the construction industry found that when equipment is stolen from building sites, workers are the culprits 82 percent of the time. Which type of selection information would employers in the construction industry receive the greatest benefit from if their goal is to stop employee theft?

background checks

Refer to Domino's. Which of the following selection methods could Robert Chabot use to determine that prospective employees do not have a criminal record?

background checks

recommendations for the method's success: Translate the firm's strategy into a scorecard of clear objectives, Attach measures to each objective, Provide performance feedback based on measures, Empower employees to make performance improvements, Reassess the strategy

balanced scorecard

Job evaluation

determines the worth of each job by determining market value of skills required to perform it

What are the two purposes of a performance evaluation?

developmental and administrative

incorporating the principles of learning: Spacing out training will result in faster learning and longer retention

distributed learning (massed vs distributed learning)

______ is the loss of high-performing employees who voluntarily choose to leave a company.

dysfunctional turnover

Training Methods: Learning that takes place via web and computer-based training (CBT)

e-learning

People with high degree of _____ respond well under stress.

emotional stability

The two kinds of charismatic leaders are referred to as ____.

ethical charismatics and unethical charismatics

What term describes the degree of concern people have about an ethical issue?

ethical intensity

a group of actors gather to read the critical reviews of the new play they presented to audiences last night. the actors are looking for....... rewards

extrintric

reengineering

fundamental rethinking and radical change of business processes to achieve dramatic improvements in critical measures of performance, such as cost, quality, service and speed.

Which of the following is a method used for compensating employees for team participation and accomplishments?

gainsharing

what is retention

is the process of remembering interpreted information

Grand Strategies Growth Strategy

is to increase profits, revenues

What is stereotyping?

judging someone on the basis of our perception of a group they are a part of

Feedback is more likely to be destructive than constructive when its...

judgmental

Training Methods: e-learning Delivered to trainees when and where they need it to do their jobs, via computer or the Internet

just in time training

change forces

lead to differences in the form, quality, or condition of an organization over time

Decentralization

leads to faster decision making and more satisfied customers and employees.

With ____ departmentalization, most employees report to two bosses.

matrix

intrinsic

natural rewards

What is a drawback of external recruiting?

nepotism

Group cohesion tends to be relatively strong at the ____ stage of team development.

norming

Quid pro quo sexual harassment

occurs when employment outcomes, such as hiring, promotion, or simply keeping one's job, depend on whether an individual submits to being sexually harassed. -economic injury

While ____ emphasizes jobs and their authority relationships, ____ emphasizes the activities through which work gets done in the organization.

organizational structure; organizational process

A(n) ____ is a written test that estimates employee honesty by directly asking job applicants what they think or feel about theft or about punishment of unethical behaviors.

overt integrity test

what are the purposes of performance management: (4)

performance evaluation, development, analytics, and documentation

Methods for administering interview: Effective method and actually helps expand a company's talent pool

phone interview

One of the reasons items manufactured in Southeast Asia are imported into the United States less expensively is that workers are paid a small amount of money for each item produced. The manufacturers operating in Southeast Asia use what type of pay plan?

piecework

According to Kohlberg's model of moral development, people at the ____ use internalized ethical principles to solve ethical dilemmas.

postconventional level

impacts of cultural differences

power distance individualism masculinity/femininity uncertainty avoidance short term/long term orientations how we market things how our currency is there language taboo's

Types of performance evaluation meetings and feedback sessions: Seeks to obtain the employees' buy-in for a mutually-agreed upon way to overcome obstacles and improve the person's actual performance

problem solving

Job positioning is a

procedure for advertising job openings within the company to existing employees

recruiting

process of developing a qualified pool of job applicants

racial or ethnic discrimination in the workplace

Central Tendency Error

rate all workers as average or in the middle of scale

Process of choosing individuals who have relevant qualifications to fill existing or projected job openings Goal is to maximize hits and avoid misses

selection

____ is the process of gathering information about job applicants to decide who should be offered a job.

selection

Statistical approach: Number of applicants compared with the number of people to be hired When low, most promising applicants are hired When high, selectivity is reduced for filling the vacancies

selection ratio

Leaders who possess the trait of ____ are more decisive and assertive and more likely to gain others' confidence.

self-confidence

Pre-convention

self-interest

Types of interviews: Format in which a candidate is interviewed by multiple people, one right after another

sequential interview

_____ occurs when people are treated differently because of their gender.

sex discrimination

When a CEO opened the nationwide sales force meeting with a crude sexually explicit joke it was an example of ____.

sexual harassment

The ____ model holds that the only social responsibility that businesses have is to maximize profit.

shareholder

Recently, the cable television networks have bombarded viewers with a variety of shows based around teams that come in to redecorate homes and gardens in a very short time frame. Since these teams are typically made up of men and women of different ethnic backgrounds, age, and physical capabilities, the fact they work so well with each other to accomplish the redecorating goal is an example of ____.

social integration

When the world's biggest manufacturer of locks looked at its employee composition, it discovered that its workers were either over 50 or under 30 because the company had done little hiring during the 1980s and 1990s. ____ was needed to get these two groups to respect each other's work abilities.

social integration

....... occurs when workers withhold their efforts and fail to perform their share of the work.

social loafing

convention

societal expectations

extrinsic rewards

tangible visible to others

Refer to Krispy Kreme. To be successful, managers need four skills. The fact that Rudolph was a skilled baker when he purchased the secret doughnut recipe indicates he had ____ skills.

technical

An accountant with ____ has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses.

technical skill

__________ focuses on the acceptance and celebration of differences to ensure that the diversity within the company matches the diversity found among its primary stakeholders.

the access and legitimacy paradigm

What is the cognitive component of an attitude?

the beliefs, opinions, knowledge, or information held by a person.

One of the disadvantages associated with Internet training is ____.

the cost of equipment and technology

initiating structure

the degree to which a leader structures the roles of followers by setting goals, giving directions, setting deadlines and assigning tasks getting work done.

Social integration

the degree to which group members are psychologically attracted to working with each other to accomplish a common objective

Extraversion

the degree to which someone is active, assertive, gregarious, sociable, talkative, and energized by others

Agreeableness

the degree to which someone is cooperative, polite, flexible, forgiving, good-natured, tolerant, and trusting

Openness to experience

the degree to which someone is curious, broad-minded, and open to new ideas, things, and experiences; is spontaneous; and has a high tolerance for ambiguity

Emotional stability

the degree to which someone is not angry, depressed, anxious, emotional, insecure, and excitable

Conscientiousness is ____.

the degree to which someone is organized, hardworking, responsible, and achievement-oriented

Conscientiousness

the degree to which someone is organized, hardworking, responsible, persevering, thorough, and achievement oriented

What is the affective component of an attitude?

the emotional/feeling part of attitude

Compensation

the financial and nonfinancial rewards that organizations give employees in exchange for their work

Glass ceiling

the invisible barrier that prevents women and minorities from advancing to the top jobs in organizations

centralization of authority

the location of most authority at the upper levels of the organization. how decision making is delegated.

what is Attention

the process of noticing, or becoming aware of, particular stimuli. Because of perceptual filters, we attend to some stimuli and not others.

Recruitment Metrics: Metric that refers to the number of days from when a job opening is approved to the date a person is chosen for the job the lower this statistic the better

time-to-fill

In the autonomy continuum (which shows how five kinds of teams differ in terms of autonomy), the correct sequence, from low team autonomy to high team autonomy, is ____.

traditional work groups, employee involvement teams, semi-autonomous work groups, self-managing teams, and self-designing teams

Explain the mechanics of the rating system How managers should keep performance records and review them How frequently the evaluations are to be conducted Who will conduct them What are the standards of performance How to go about preparing for evaluations Alert raters to the weaknesses and problems of appraisal systems so that they can be avoided

training appraises

Rater training

training performance appraisal raters in how to avoid rating errors and increase rating accuracy

Awareness training

training that is designed to raise employees' awareness of diversity issues and to challenge the underlying assumptions or stereotypes they may have about others

Skills-based diversity training

training that teaches employees the practical skills they need for managing a diverse workforce, such as flexibility and adaptability, negotiation, problem solving, and conflict resolution

Relatively stable characteristics such as abilities, psychological motives, or consistent patterns of behavior, form the basis for the _____ theory of leadership.

trait

Performance evaluation methods: Based on people's characteristics continue to be used despite their subjectivity

trait approaches

According to an article from CIO Magazine, "Leadership grows from courage and integrity." From this opening statement, you know the article will discuss leadership from the ____.

trait theory viewpoint

Age discrimination

treating people differently (for example in hiring and firing, promotion, and compensation decisions) because of their age

Disability discrimination

treating people differently because of their disabilities

Racial and ethnic discrimination

treating people differently because of their race or ethnicity

Sex discrimination

treating people differently because of their sex

Assessment centers often last

two to five days and require participants to complete a number of tests and exercises that simulate managerial work.

Background checks

used to verify accuracy of information that applicants provide about themselves

_______ would determine how well the background check predicted actual job performance.

validation

fundamental attribution error,

which is the tendency to ignore external causes of behavior and to attribute other people's actions to internal causes.

Specific Aptitude Test

-Specific ability tests measure the extent to which an applicant possesses the particular kind of ability needed to do a job well. -Specific ability tests are also called aptitude tests because they measure aptitude for doing a particular task well.

4 management Functions

1. Planning 2. Organizing 3. Leading 4. Controlling

false

Cognitive ability tests are also called aptitude tests.

Which of the following statements regarding cohesiveness is true?

Cohesive groups have lower turnover.

____ is the phase of a technology cycle characterized by technological substitution and design competition.

Discontinuous change

What is an intuitive personality type?

Focus on big picture, possibilities Admire creative ideas Notice anything new, different Are inventive, see what could be Think about future implications Trust their gut instincts Prefer to learn new skills Like to figure things out for themselves Work in bursts of energy

____ is the process of solving problems by consistently applying the same rules, procedures, and processes.

Standardization

T or F A disability is defined as a mental or physical impairment that substantially limits one or more major life activities

T or F If managed properly, the shift from surface- to deep-level diversity can result in reduced prejudice and conflict as well as lead to stronger social integration.

T or F Reasonable accommodations for disabled worked include assistive technology.

True or False Surface-level diversity refers to differences such as age, gender, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure.

Job posting

a procedure for advertising job openings within the company to existing employees.

Older workers ____.

a. tend to perform less effectively compared to younger workers b. are accurately described by none of these- CORRECT c. typically demonstrate poor judgment d. are more likely to quit, be late, or be absent than younger workers e. care less about the quality of their output than younger workers

The last step in the basic model of ethical decision making is to ____.

act

The first selection device most job applicants encounter when they seek a job are ____.

application forms and résumés

Older workers ____.

are accurately described by none of these

Behavioral methods: Rater checks statements on a list that the rater believes are characteristic of the employee's behavior

behavioral checklist method

organizational authority is traditionally characterized by

chain of command

A(n) ____ is the individual who is formally in charge of guiding a change effort.

change agent

According to social psychologist Kurt Lewin, ____ lead to differences in the form, quality, or condition of an organization over time, while ____ support the status quo, or the existing state of conditions in an organization.

change forces; resistance forces

Training methods: Aids in motivating employees and decrease absenteeism

classroom instruction

Which of the following types of tests accurately predicts job performance in almost all kinds of jobs?

cognitive ability tests

Affirmative action programs are typically designed to ____.

compensate for past discrimination

Affirmative action programs are typically designed to _____.

compensate for past discrimination

The term ____ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.

compensation

Which of the following is another term for initiating structure leadership behavior?

concern for production

Effective

doing the right things

Which of the following statements about employee separation is true?

e. Functional turnover is the loss of poor-performing employees who choose to leave the organization.

Phased retirement

employees transition to retirement by working reduced hours before completely retiring -have more free time but continue to ear salaries

4 parts of balanced scorecard: Allows each individual to see how his or her performance ties into the overall performance of the firm

financial measures, customer measures, process measures, learning measures

Trait methods: Requires the rater to choose from statements designed to distinguish between successful and unsuccessful performance

forced-choice method

Minority domination tends to be a particular problem in ______.

groups of 10 or larger

Which of the following is an example of an objective performance measure?

input/output measures

unstructured interviews

interviewers are free to ask applicants anything they want, and studies show that they do.

Performance appraisal

is the process of assessing how well employees are doing their jobs.

Which of the following is an internal recruiting method?

job posting

training programs use self-directed learning tools like books, manuals, or computers

programmed instruction

ways to broaden labor pool by bringing in more women/minorities into the organization

targeted recruiting

Work sample tests

tests that require applicants to perform tasks that are actually done on the job

most commonly used paradigms for managing diversity

the discrimination and fairness paradigm

External reciting

the process of developing a pool of qualified job applicants form outside the company

time study

timing how long it takes good workers to complete each part of their jobs

The term ____ refers to the degree to which someone is organized, hard-working, responsible, persevering, thorough, and achievement-oriented. a. conscientiousness b. agreeableness c. emotional stability d. locus of control e. empathetic

To make sure that people with disabilities have the same opportunities as everyone else, organizations can ____. a. make a commitment to reasonable workplace accommodations b. use a matrix organizational structure c. create a code of ethics d. use job enlargement e. centralize their hiring practices

When Betsey Bernard became president of AT&T, she credited her rise to top management to her mother who showed her that a woman could work and have a family and to Eunice Assani, a woman who indoctrinated Bernard with a love of continuous development. Bernard's mother and Assani to a greater extent served as ____. a. mentors b. benchmarks c. glass shatterers d. gender analysts e. boundary spanners

Which of the Big Five personality measures has the greatest impact on behavior in organizations? a. conscientiousness b. agreeableness c. emotional stability d. extraversion e. openness to experience

Which of the following diversity practices is a special kind of mentoring? a. diversity pairing b. diversity audits c. awareness training d. role-playing e. the Delphi technique

Which of the following is the most commonly used paradigm for managing diversity? a. the discrimination and fairness paradigm b. the access and legitimacy paradigm c. the learning and effectiveness paradigm d. the personal integration paradigm e. the affirmative action paradigm

____ is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective. a. Social integration b. Norm cohesiveness c. Social cohesiveness d. Integrative focus e. Social attraction

sexual harassment

A form of discrimination in which unwelcome sexual advances, request for sexual favors, or other verbal or physical conducts of a sexual nature occurs.

Roy is a junior sales manager at a leading smartphone manufacturing company. In terms of equity theory, who among the following is an ideal referent for Roy?

A junior sales manager

diversity has a broader focus

A key difference between affirmative action and diversity is that ____.

Job analysis

A purposeful, systematic process for collecting information on the important work-related aspects of a job.

competitive inertia

A reluctance to change strategies or competitive practices that have been successful in the past

diversity audit

Which of the following statements is true about job application forms? A. Application forms should include factual questions concerning the profile the hiring company established for the position. B. Résumés provide very different types of information than application forms do. C. Application forms are often too individualized. D. Responses on application forms should never be used to structure personal interviews. E. Application forms should typically include questions to gauge the job applicant's response to stress.

A. Application forms should include factual questions concerning the profile the hiring company established for the position.

Robert sells a full line of equipment—from sawmills to machines that cut wood veneers. His sales manager wants him to spend his time selling. But, his customers expect him to spend a large part of his time showing them how to install, operate, and maintain their equipment. What can Robert do to handle his role stress? A. Ask his sales manager to explain exactly what his duties are. B. Quit this job and find one that is less stressful. C. Work overtime to satisfy both his customers and his sales manager. D. Accuse the sales manager of unfair treatment. E. Always put the needs of his customer ahead of the requirements of his sales manager.

A. Ask his sales manager to explain exactly what his duties are

As you seek a job in sales, it is important that you understand your own needs. Which of the following questions is one you should ask yourself to help you determine your need for structure? A. Do I prefer to set my own deadlines, or do I need deadlines set by others? B. What propels me, financial incentives, personal recognition, or the satisfaction of just getting a task completed? C. Am I a risk taker, or do I prefer more secure activities? D. Do I prefer mechanical and technical topics, or am I more disposed to art, fashion, and merchandising? E. What should I do when faced with rejection?

A. Do I prefer to set my own deadlines, or do I need deadlines set by others?

Which of the following topics is avoided when a person prepares a conventional business résumé? A. Religious views B. Education C. Activities/hobbies D. Work experience E. Career objectives

A. Religious views

The saying, "In times of change, the learners inherit the earth, while the learned find themselves beautifully equipped to handle a world that no longer exists" refers to the need for salespeople to: A. constantly improve their knowledge, skills, and abilities. B. always scope out the competition first. C. have a degree in selling as a prerequisite for any position. D. do their job the way they learned it in college. E. do all of the above.

A. constantly improve their knowledge, skills, and abilities.

After a full day of taking tests and attending interviews, Candace and two other job candidates from other universities were taken to a conference room by several executives of Poly-Tex, Inc. Candace and the other candidates were further evaluated here. This is an example of a _____ interview. A. group B. mass C. panel D. gang E. batch

A. group

Molly works as a salesperson for a manufacturer of aquariums and other aquatic equipment. She has promised one of her loyal customers that she will host an in-store presentation on April 12th on how to set up a garden pond. But her supervisor informs her that she is required to attend a trade show in Chicago on April 12th. Molly is most likely experiencing _____. A. role conflict B. situational stress C. buyer's remorse D. twin stress E. cultural breakdown

A. role conflict

Karen is in search of a new job. She is of the opinion that the first step in making a good match between what she has to offer and a company's position is to determine what she needs. Therefore, she asks herself, "Can I work well when assignments are ambiguous, or do I need a lot of instruction?" The above statement indicates that she is trying to understand her need for _____. A. structure B. altruism C. knowledge D. motivation E. stress

A. structure

What is access and legitimacy?

Acceptance and celebration of differences Ensures diversity within company matches diversity among primary stakeholders

Which of the following statements about disabilities is true?

Accommodations for disabilities needn't be expensive.

access and legitimacy paradigm

According to a recent census, over 40 percent of the Australian population was born overseas or had one parent born overseas. The abilities of these immigrants add value to the Australian workplace. The Australian government would have employers welcome these migrants and their children into their organizations as valued workers. Which paradigm for managing diversity does the Australian government most likely support?

only after a job offer has been made

According to the Americans with Disabilities Act, disabilities (and reasonable accommodations for them) should be discussed ____.

turnover costs

According to the text, ____ typically amount to more than 90 percent of employees' salaries

Companies lose, on average, two-thirds of the discrimination cases brought against them.

According to the text, how do companies typically fare when they are accused of discrimination and must go to court to defend themselves?

____ undermines team effectiveness by preventing teams from engaging in the kinds of activities that are critical to team effectiveness.

Affective conflict

True

Affirmative action is defined as the purposeful steps taken by an organization to create employment opportunities for minorities and women. It is required by law for private employers with 15 or more employees.

compensate for past discrimination

Affirmative action programs are typically designed to ____.

Understand the special challenges that the dimensions of surface-level diversity pose for managers.

Age, sex, race/ethnicity, and physical and mental disabilities are dimensions of surface-level diversity. Because those dimensions are (usually) easily observed, managers and workers tend to rely on them to form initial impressions and stereotypes. Sometimes this can lead to age, sex, racial/ethnic, or disability discrimination (that is, treating people differently) in the workplace.

Which of the following is an example of a diversity principle that will help managers do a better job of managing company diversity programs?

All of these are examples of diversity principles.

Which of the following is a reason teamwork can be more satisfying than traditional work?

All of these are reasons why teamwork can be more satisfying than traditional work.

Which of the following is one of the steps recommended for companies to take to reduce the risks associated with unethical charismatic leaders?

All of these are recommended steps to take to reduce the risks associated with unethical charismatics.

Which of the following statements describe an advantage teams have over individuals in the decision-making process?

All of these describe advantages teams have over individuals in the decision-making process.

Which of the following statements describes an advantage of the results-driven change approach to managing change?

All of these were cited as advantages of the results-driven change approach.

Which of the following statements is true regarding discrimination based on sex?

Although progress is being made, sex discrimination continues to operate via the glass ceiling at higher levels in organizations.

disposition

An individual's ____ refers to his or her tendency to respond to situations and events in a predetermined manner.

disposition

An individual's _____ refers to his or her tendency to respond to situations and events in a predetermined manner.

disposition

An individual's ______ refers to his or her tendency to respond to situations and events in a predetermined manner.

________ measure is a measure of job performance that is easily and directly counted or quantified.

An objective performance

specific ability test

Aptitude tests are also called ____.

There have been several studies of managers who fail (derailers) and managers who succeed in climbing the organizational hierarchy (arrivers). Which of the following statements describes one of the facts learned from these studies?

Arrivers are sensitive to the feelings of others.

deep-level diversity

As a German pharmaceuticals company decided to implement a diversity training program, its human resources managers discovered that Americans typically reach decisions very quickly. One German manager described them as "hip shooters." He said, "We [Germans] are more analytical. We're more logical and systematic." This discovery had to do with ______.

What is cognitive dissonance?

Assumes attitudes drive behaviors

____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs.

Autonomy

The two basic types of diversity training programs are ____.

Awareness training and skills based diversity training

A key difference between affirmative action and diversity is that ____. a. diversity requires a wider span of management b. diversity has a broader focus c. diversity is legally mandated in all private companies d. affirmative action is legally mandated in all private companies e. affirmative action does not alter organizational structures, and diversity does

A modem factory owned by 3Com in Morton Grove, Illinois, has 1,200 workers who speak 20 different languages. This factory illustrates ____. a. acculturation b. diversity c. affirmative action d. cultural organization e. organizational plurality

A(n) ____ is a formal assessment that measures employee and management attitudes, investigates the extent to which people are advantaged or disadvantaged with respect to hiring and promotions, and reviews companies' diversity-related policies and procedures. a. diversity comparison b. diversity audit c. employee-oriented attitudinal review d. individual SWOT analysis e. stereotypical audit

According to the text, ____ typically amount to more than 90 percent of employees' salaries. a. contribution margins b. turnover costs c. product obsolescence and employee pilferage d. training costs e. cafeteria benefit plans

Assa Abloy is the world's biggest manufacturer of locks. It makes both Yale and Chubb brand locks. When it looked at its employee composition, it discovered that it had created a "two-humped camel." Its workers were either over 50 or under 30 because the company had done little hiring during the 1980s and 1990s. ____ was needed to get these two groups to respect each other's work abilities. a. discrimination heterogeneity b. social integration c. organizational plurality d. acculturation e. an integrative locus of control

Bentley College launched a comprehensive diversity initiative in 1993 that includes frequent diversity retreats for faculty, staff, and student leaders. What basic type of diversity training is Bentley using? a. diversity audits b. awareness training c. skills-based diversity training d. diversity mentoring e. acculturation

Diversity helps companies grow by ____. a. creating discrimination benchmarks b. improving the quality of problem solving c. undoing targeting mistakes d. requiring the centralization of all marketing and human resources activities e. punishing those who have engaged in discrimination

In a recent meeting, the San Mateo County Supervisors voted unanimously to conduct a(n) ____, which would provide an accounting of how well the makeup of local boards and commissions reflects the racial, gender, cultural, geographic, and ethnic diversity of the county. a. diversity comparison b. diversity audit c. employee-oriented attitudinal review d. individual SWOT analysis e. stereotypical audit

In order to achieve diversity, organizations must have variety among their employees and their ____. a. regulatory agencies' inspectors b. customers c. external environments d. shareholders/investors e. all of these

Japanese-based Honda Motors recently opened a manufacturing plant in China. The Chinese balked at wearing the standard Honda white uniforms because white in China is a funeral color. Honda liked the white uniforms because they conveyed the idea of cleanliness. The Chinese workers agreed to wear the white uniforms if they could wear gray caps. The compromise made everyone happy. This cultural sensitivity is an example of how ____ influences organizations. a. affirmative action b. diversity c. proactive segmentation d. multiculturalism e. cultural disparity

The Australian government has adopted the motto, "Diversity works." According to a recent census, over 40 percent of the Australian population was born overseas or had one parent born overseas. The abilities of these immigrants add value to the Australian workplace. The Australian government would have employers welcome these migrants and their children into their organizations as valued workers. Which paradigm for managing diversity does the Australian government most likely support? a. the discrimination and fairness paradigm b. the access and legitimacy paradigm c. the learning and effectiveness paradigm d. the cultural stereotype paradigm e. the personal integration paradigm

The ____ within P&G's management has led the company to realize that Hispanic consumers "are more likely to support a company or brand that is active in their community." P&G has embraced this notion of community involvement with its "Avanzando Co Tu Familia" (Getting Ahead with Your Family) campaign. a. acculturation b. diversity c. affirmative action d. cultural organization e. organizational plurality

The fastest-growing population group in the United States is ____. a. Vietnamese-Americans b. Hispanic-Americans c. African-Americans d. Canadians e. Chinese-Americans

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called ____. a. discretionary diversity b. affirmative action c. organizational plurality d. cultural proaction e. acculturation

To make sure that people of all racial and ethnic backgrounds have the same opportunities, companies should ____. a. eliminate selection and promotion criteria b. survey employees about their perceptions and satisfaction c. use autonomous hiring programs d. use a discrimination ombudsman e. build higher glass ceilings

U.S.-based McKinsey & Co., the global consultancy, draws its consultants from more than 40 countries. A benefit of its global hiring is that it raises cultural sensitivity. "There's an obligation to see things from other points of view," says one McKinsey partner. In other words, this benefits McKinsey & Co by ____. a. creating discrimination benchmarks b. improving the quality of problem solving c. eliminating glass ceilings d. requiring the centralization of all marketing and human resources activities e. punishing those who have engaged in discrimination

Which of the following jobs would be most likely to require someone who has high degree of extraversion? a. wholesale plant nursery operator b. salesperson c. market researcher d. bookkeeper e. computer technician

Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans in the general population and their smaller representation in management positions? a. Federal Trade Commission regulations b. racial or ethnic discrimination in the workplace c. watchdog advocacy groups d. congressional lobbying e. affirmative action programs

Which of the following paradigms for managing diversity is similar to the business growth advantage of diversity? a. the discrimination and fairness paradigm b. the access and legitimacy paradigm c. the learning and effectiveness paradigm d. the personal integration paradigm e. the cultural stereotype paradigm

Which of the following statements explains why diversity actually makes good business sense? a. Diversity increases an organization's retained earnings. b. Diversity helps companies attract and recruit talented employees. c. Diversity makes individuals whole by returning them to the condition or place they would have been had it not been for discrimination. d. Diversity allows a company to act with economic responsibility. e. Diversity eliminates glass ceilings.

With surface-level diversity, differences are immediately observable, easy to measure, and ____. a. a negative way of bundling employees b. typically unchangeable c. culturally specific d. irrelevant to work behavior e. time-activated

____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other. a. Disposition b. Personality c. Motivation d. Self-concept e. Cognitive activity

Tony is hiring a new salesperson to work in the Southwestern region for DowElanco, a retail chain. Which of the following is LEAST likely to be an important source of information about the potential candidate? A. Application forms B. Advisors in college placement centers C. References D. Tests E. Personal interviews

B. Advisors in college placement centers

As you seek a job in sales, it is important that you understand your own needs. Which of the following questions is one you should ask yourself to help you determine what motivates you? A. Do I prefer to set my own deadlines, or do I need deadlines set by others? B. Am I propelled more by financial incentives, personal recognition, or the satisfaction of just getting a task completed? C. Am I a risk taker, or do I prefer more secure activities? D. Do I prefer mechanical and technical topics, or am I more disposed to art, fashion, and merchandising? E. What should I do when faced with rejection?

B. Am I propelled more by financial incentives, personal recognition, or the satisfaction of just getting a task completed?

Which of the following statements is true about employment ads? A. An ad offering a "sales manager trainee" position is an opportunity to become a sales manager without selling experience. B. Employment ads for an "independent contractor" mean that the salesperson will work on straight commission with no employee benefits. C. Any company that advertises a job opportunity using a blind box number is too deceitful for an ethical person to consider working for. D. When you write a cover letter to answer a job advertisement, make sure that it is not more than two sentences long. E. Job candidates should look for only one thing in an ad: what they can offer the company.

B. Employment ads for an "independent contractor" mean that the salesperson will work on straight commission with no employee benefits.

Which of the following statements is true of the recruiting process? A. Unlike résumés, application forms are often too individualized. B. The application form should include factual questions concerning the job profile. C. Intelligence, ability, personality, and interest tests are no longer used by companies. D. Responses on the application form are most useful for structuring intelligence test. E. The most frequently contacted references are coworkers.

B. The application form should include factual questions concerning the job profile.

Which of the following statements is true about an interviewee? A. During the approach phase of the interview, the interviewee would need the same type of attention getter just as he/she would in a cold call. B. The interviewee should come to the interview prepared to take notes, especially when asking about the company. C. The interviewee should remember that it does not make any difference in the interview whether the interviewer is a personnel manager or a sales manager. D. The interviewee should not engage in social amenities at any time during the interview. E. None of the above statements are true.

B. The interviewee should come to the interview prepared to take notes, especially when asking about the company.

Ferguson was a little early for his interview at the college placement center. Fortunately, the interviewer had brought along a recent graduate of the college who had been hired two years ago, and Ferguson spent time talking to her prior to the time for his interview. Which of the following terms best describes this recent graduate brought in by the interviewer? A. maven B. greeter C. decoy D. moderator E. lobbyist

B. greeter

A(n) _____ is an organized collection of evidence of one's career. It can contain letters of reference, a résumé, thank-you letters from customers, papers you have written, and even a strategic plan you developed for class. A. information packet B. portfolio C. personal scrapbook D. individualized activity book E. assessment support manual

B. portfolio

Melanie was about 10 minutes into her third interview with a sales manager when, without warning, the manager picked up the ashtray from her desk and handed it to Melanie saying, "Here, sell me this ashtray." Melanie was in a(n) _____ interview. A. action B. stress C. intelligence test D. measurement E. capability

B. stress

The first step in making a good match between what you have to offer and a company's position is to determine: A. the pricing strategies used by the company. B. what you need. C. what the company has to offer you. D. the needs of the company. E. the competitor's strategies.

B. what you need

____ are procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job-related background information not provided by applicants

Background checks

conduct a job analysis

Before beginning to recruit, organizations must ____.

To minimize the problems inherent in firing employees, managers should do which of the following?

Before firing employees, managers should give them a chance to improve.

____ ask raters to rate the frequency with which workers perform specific behaviors representative of the job dimensions that are critical to successful job performance.

Behavioral observation scales

______ ask raters to rate the frequency with which workers perform specific behaviors representative of the job dimensions that are critical to successful job performance.

Behavioral observation scales

learning and effectiveness

Bentley College launched a comprehensive diversity initiative that includes frequent diversity retreats for faculty, staff, and student leaders; innovative recruitment efforts; employee benefits for domestic partners; and extensive support services focused on race, gender, and disability. Bentley uses the ____ paradigm for managing diversity

67. Which of the following paradigms for managing diversity not only takes into account surface-level diversity but also focuses on integrating deep-level diversity differences such as personality, attitudes, beliefs, and values into the actual work of the organization? a. the discrimination and fairness paradigm b. the access and legitimacy paradigm c. the learning and effectiveness paradigm d. the cultural stereotype paradigm e. the personal integration paradigm

Affirmative action programs are typically designed to ____. a. create homogeneous diversity b. be punitive c. compensate for past discrimination d. protect white, non-Hispanic Americans e. do all of these

An Ontario-based family restaurant that was planning on opening a catering business as a way to grow its business in the French-speaking areas of the country would need employees with which of the following dimensions of personality? a. empathy b. credibility c. openness to experience d. extraversion e. conscientiousness

Diversity helps companies grow by ____. a. avoiding conflict between employee groups b. preventing discrimination c. improving marketplace understanding d. complying with federal law e. creating a homogeneous workplace

For which of the following positions would the hiring organization be most likely to require someone who has high degree of emotional stability? a. car mechanic b. landscape designer c. 911 operator d. electrician e. meteorologist

In the nursing home industry, there is a growing pool of older workers who may not be capable by themselves of performing physically demanding, labor-intensive work. By pairing two younger workers with an older one, more job opportunities for older workers are created. Furthermore, this pairing could be a significant advantage in nursing homes where an older worker may have more sensitivity to aging problems. This would be an example of a type of mentoring called ____. a. awareness training b. coaching c. diversity pairing d. social integration e. acculturation

Organizational plurality is consistent with ____. a. the paradigm of commonality b. the determination and fairness paradigm c. the learning and effectiveness paradigm d. the access and legitimacy paradigm e. none of these

The glass ceiling is most closely associated with ____. a. cultural diversity b. participative management, delegation, and autonomy c. ethnic, racial, and gender discrimination d. broad spans of management, decentralization, and flat organizational structures e. narrow spans of management and long chains of command

The term ____ refers to the degree to which someone is cooperative, polite, flexible, forgiving, good natured, tolerant, and trusting. a. conscientiousness b. emotional stability c. agreeableness d. locus of control e. self-reliance

To help companies reduce age discrimination, their managers can ____. a. recognize that age discrimination is not a very widespread problem b. hire workers under 40 c. ensure that younger and older workers interact with each other d. accept the fact technological obsolescence is one of the costs of doing business e. create more glass ceilings

What action can a medium-sized manufacturing company take if it wants to create a positive work environment in which every employee does his or her best work and individual differences are respected and not just ignored? a. remove the glass ceiling b. use internal loci of control c. create a diversity program d. narrow the span of management e. downsize

When Suzanne Pogell wanted to learn to sail, she could find no one to teach her because men were the ones who sailed, and women were their crew. She finally did convince someone to teach her to sail, and after mastering sailing, she started an all-woman sailing school called Womanship as a sole proprietorship. The male sailors who would not teach her were exhibiting ____. a. organizational plurality b. behavioral diversity c. surface-level diversity d. deep-level diversity e. ego-driven heterogeneity

Which of the following is a paradigm for managing diversity? a. the paradigm of organizational diversity b. the Machiavellian paradigm c. the learning and effectiveness paradigm d. the affirmative action paradigm e. the sociocultural paradigm

Which of the following statements about disabilities is true? a. A disability is only covered by discrimination laws when it is physical. b. A disability must be visible to the average person to be considered a true disability. c. Accommodations for disabilities needn't be expensive. d. On average, people with disabilities earn the same amount as those without disabilities. e. None of these statements about disabilities is true.

____ helps companies grow by improving the quality of problem solving and improving marketplace understanding. a. Acculturation b. Cultural satisfaction c. Diversity d. A discrimination management department e. Reaffirmation

____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there. a. Cultural advantage b. Affirmative differentiation c. Diversity d. Cultural proaction e. Acculturation

Sales can be a stressful occupation although different sales jobs have different stress levels. As you seek a job in sales, which of the following questions is one you should ask yourself to help you determine your acceptable level of stress? A. Do I prefer to set my own deadlines, or do I need deadlines set by others? B. Am I propelled more by financial incentives, personal recognition, or the satisfaction of just getting a task completed? C. Am I a risk taker, or do I prefer more secure activities? D. Do I prefer mechanical and technical topics, or am I more disposed to art, fashion, and merchandising? E. Can I work well when assignments are ambiguous, or do I need a lot of instruction

C. Am I a risk taker, or do I prefer more secure activities?

Which of the following is an illegal question to be asked in an interview? A. What do you consider to be your greatest strengths and weaknesses? B. Why should I hire you? C. Are you married, and if so, what characteristics do you think drew your spouse to you? D. Do you think your grades are an accurate indication of your academic achievement? E. What do you know about this particular company's organizational culture?

C. Are you married, and if so, what characteristics do you think drew your spouse to you?

Damon is experiencing role ambiguity in his new sales job. Which of the following can he do to overcome this problem? A. Take on a greater workload B. Ask for higher commissions C. Ask his superior for further instructions D. Speak to an ethics officer E. Request to be assigned to a different department

C. Ask his superior for further instructions

_____ résumés are a form of life history, organized by type of experience. A. Utilitarian B. Strategic C. Conventional D. Standardized E. Functional

C. Conventional

_____ is psychological distress brought about by job demands or constraints encountered in the work environment. A. Job oppression B. Subliminal terror C. Felt stress D. Contextual concern E. Situational stress

C. Felt stress

Which of the following is considered good advice to give someone who is required to give a test as part of the job application process? A. You should refuse to participate in tests because such tests are not valid. B. Stress during tests keeps you mentally sharp and will improve your performance in the tests. C. If the test is valid, you should be happy with the outcome no matter what it is. D. Tests are no longer conducted during the recruitment process because they have been proven to be unreliable. E. All of the above are examples of good advice.

C. If the test is valid, you should be happy with the outcome no matter what it is.

Which of the following is a legitimate reason for companies to use blind postings or blind box numbers? A. The company is financially unstable B. The company has dealings that may be considered illegal C. The company wants to avoid receiving a large number of unqualified applicants D. The company wants to use its name to attract a large number of applicants E. The company has already found a candidate for the job

C. The company wants to avoid receiving a large number of unqualified applicants

Which of the following statements about applicant information sources is FALSE? A. An application form should include factual questions concerning the profile the company established for the position. B. Contacting references is a good way to validate information on the application form. C. The most frequently contacted references are former professors. D. Experienced sales managers expect to hear favorable comments when they contact an applicant's references. E. One should choose a variety of references that can provide different information about him/her.

C. The most frequently contacted references are former professors.

The three categories of experience most often used in a(n) _____ résumé are education, work, and activities/hobbies. A. strategic B. academic C. conventional D. targeted E. functional

C. conventional

During her second interview with Poly-Tex, Inc., April was jointly interviewed by the sales manager, the personnel manager, and a sales rep for Poly-Tex. They each had several questions for April. This interview was a _____ interview. A. group B. stress C. panel D. tension E. batch

C. panel

What is neuroticism

Calm, enthusiastic, and secure or tense, nervous, and insecure

Diversity Principles

Carefully and faithfully follow and enforce federal and state laws regarding equal opportunity employment Treat group differences as important but not special Find common ground Tailor opportunities to individuals, not groups Solicit negative as well as positive feedback Set high but realistic goals Treat every employee as an irreplaceable asset

Which of the following is NOT one of the four leadership styles identified in the path-goal theory of leadership?

Charismatic

_____ refers to the behavioral tendencies and personal characteristics of leaders that create an exceptionally strong relationship between them and their followers.

Charismatic leadership

Topics to avoid in an interview

Children Age Disabilities Physical characteristics Name Citizenship Lawsuits Arrest records Smoking AIDS/HIV

____ is the extent to which team members are attracted to a team and motivated to remain with it.

Cohesiveness

diversity programs

How do companies typically fare when they are accused of discrimination and must go to court to defend themselves?

Companies lose, on average, two-thirds of the discrimination cases brought against them.

When actively recruiting highly qualified candidates who work in the same industry, which source of candidates accounts for as much as 30 percent of movement in labor?

Competitors

Pay-structure decisions

Concerned with internal pay distribution, meaning the extent to which people in the company receive very different levels of pay

the degree to which someone is organized, hardworking, responsible, and achievement-oriented

Conscientiousness is ____.

Doris Cunningham, CEO of Members Choice Federal Credit Union in West Virginia, believes keeping staff excited about the business they're in is one of a leader's primary roles. She believes a spirit of enthusiasm must start at the top. This indicates that Cunningham is high in ____.

Consideration

Refer to Hewlett-Packard. There was a deep sense of distrust at HP when Hurd replaced Carly Fiorina as CEO. Which leadership behavior should Mark use to help improve the situation?

Consideration

is the extent to which a leader is friendly, approachable, and supportive and shows concern for employees.

Consideration

Which of the following actions can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?

Creating a diversity program

____ are workplace cultures in which workers perceive that new ideas are welcomed, valued, and encouraged.

Creative work environments

Which of the following statements about team training is true?

Cross-training is less appropriate for teams of highly skilled workers.

According to the text, how do companies typically fare when they are accused of discrimination and must go to court to defend themselves? a. Potential employees cannot accuse a company of discrimination, but concerned employees can file a lawsuit on their behalf. b. The strategy used to defend an organization against charges of discrimination actually makes the company more cohesive. c. Companies usually lose in local courts and win in appeals court. d. Companies lose, on average, two-thirds of the discrimination cases brought against them. e. Companies typically cannot justify the discrimination from a monetary standpoint.

As the German pharmaceuticals company Schering AG decided to implement a diversity training program, its human resources managers discovered the Americans (and, to a surprising degree, the Australian, Canadian, and Indian participants) reached decisions very quickly. One German manager described them as "hip shooters." He said, "We [Germans] are more analytical. We're more logical and systematic." This discovery had to do with ____. a. organizational plurality b. behavioral diversity c. surface-level diversity d. deep-level diversity e. ego-driven heterogeneity

Atlanta Rent-A-Car refused to hire two females allegedly because they were wearing Muslim attire. What federal agency filed charges as a result of this episode? a. U.S. Bureau of Immigration b. Labor Relations Board c. U.S. Department of Justice d. Equal Employment Opportunity Commission e. There is no such federal agency.

Diversity ____. a. exists in all organizations b. is used to create affirmative action c. is federally mandated d. can exist in an organization's employees and its customers e. is accurately described by all of these

In order to ensure that women have the same opportunities for development and advancement as men, companies should ____. a. promote Machiavellianism b. use passive change agents c. change the organization's mission statement d. develop mentoring programs e. do all of these

People with the Big Five dimension of ____ respond well under stress. a. conscientiousness b. openness to experience c. agreeableness d. emotional stability e. empathy

Unlike ____, which punishes companies for not achieving specific gender and race differences in their work forces, ____ programs seek to benefit both organizations and their employees by encouraging organizations to value all kinds of differences. a. affirmative action; self-monitoring b. diversity; self-monitoring c. diversity; affirmative action d. affirmative action; diversity e. federal agency monitoring; self-monitoring

Which of the following is NOT one of the Big Five personality dimensions? a. emotional stability b. extraversion c. conscientiousness d. empathy e. agreeableness

____ consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors. a. Organizational plurality b. Behavioral diversity c. Surface-level diversity d. Deep-level diversity e. Ego-driven heterogeneity

Constance was a little early for her interview at the college placement center. Fortunately, the interviewer had brought along a recent graduate of the college who had been hired two years ago, and she was able to pass the time talking to him prior to the interview. Constance was unaware that this person was also evaluating her. Which of the following types of interviews is being illustrated in this scenario? A. A group interview B. A stress interview C. A panel interview D. A disguised interview E. A hidden interview

D. A disguised interview

Which of the following statements is true about references? A. The most frequently contacted references are coworkers. B. Permission is never required while using a particular person as a reference because this creates a bias. C. Similar references should be chosen, such as three professors or three coworkers. D. Contacting references is a good way to validate information supplied on the application form. E. All of the above statements about references are true.

D. Contacting references is a good way to validate information supplied on the application form.

An individual cannot sell something that bores him/her. According to this statement, which of the following questions is one you should ask yourself to help you avoid a job selling something you'll find boring? A. Do I prefer to set my own deadlines, or do I need deadlines set by others? B. Am I propelled more by financial incentives, personal recognition, or the satisfaction of just getting a task completed? C. Am I a risk taker, or do I prefer more secure activities? D. Do I prefer mechanical and technical topics, or am I more disposed to art, fashion, and merchandising? E. Can I work well when assignments are ambiguous, or do I need a lot of instruction?

D. Do I prefer mechanical and technical topics, or am I more disposed to art, fashion, and merchandising?

Which of the following is one of the most common forms of felt stress? A. Contextual uncertainty B. The stress interview C. Subliminal terror D. Role stress E. Situational stress

D. Role stress

Which of the following statements is true about the cover letter sent with your résumé as a part of your response to a job posting? A. Unlike sales letters, cover letters should focus on the company's financial stability. B. Never telephone the company to which you mailed your application because such calls are seen as pushy. C. Your cover letter should be short and contain no more than two paragraphs. D. Use an attention-getting statement in the beginning. E. Your cover letter should primarily focus on your educational achievements.

D. Use an attention-getting statement in the beginning

Alex and Rick are discussing Alex's last sales presentation as they walk to the car from the customer's office. Rick—Alex's sales manager—is giving Alex feedback on the strengths and weaknesses he noticed during Alex's presentation. This immediate feedback should help Alex improve his ability as a sales rep. This form of feedback is known as _____. A. backdoor selling B. basic training C. a parking lot accolade D. a curbside conference E. a kickback

D. a curbside conference

The most frequently contacted references are _____. A. church leaders B. relatives C. friends D. former employers E. coworkers

D. former employers

Bianca has just completed her degree in advertising and selling. She is interviewing for her first sales position. She has to convince the interviewer about her KSAs which refer to her: A. kinetics, salesmanship, and authority. B. kanban, strategy, and agility. C. kaizen, sincerity, and accuracy. D. knowledge, skills, and abilities. E. none of the above.

D. knowledge, skills, and abilities

While trying to understand his own needs, Jacob asks himself, "What is more important to me? Is it job satisfaction or financial incentives?" Jacob is trying to understand his need for _____. A. structure B. skills C. knowledge D. motivation E. response to stress

D. motivation

Chandler is a new salesperson who is not sure what he should do. He is unsure about what is expected of him, and how his work will be rewarded by his company. The term that best describes what Chandler is experiencing is: A. ambiguous control. B. subliminal stress. C. directional incoherence. D. role ambiguity. E. indecisive implementation.

D. role ambiguity

Mandy works for a company that sells wholesale products to grocery stores. She is unsure whether she should spend her time in convincing store owners to carry her company's products or in promoting the products to support her company's pull strategy. Mandy is experiencing: A. ambiguous control. B. subliminal stress. C. directional incoherence. D. role ambiguity. E. indecisive implementation.

D. role ambiguity

_____ occurs when the salesperson is not sure what actions are required. A. Ambiguous control B. Subliminal stress C. Directional incoherence D. Role ambiguity E. Indecisive implementation

D. role ambiguity

The cover letter for your résumé sent in response to an employment ad: A. should focus on what you want the hiring company to do. B. should use boldface type to accent your experience and colorful phrases to attract readers' attention. C. should be no longer than one paragraph. D. should center on two or three reasons why the company should hire you. E. is accurately described by all of the above.

D. should center on two or three reasons why the company should hire you

disparate treatment

Darlene Jespersen worked in a sports bar. She was an outstanding employee, but she didn't wear makeup because she felt it "took away her credibility" and interfered with her ability to be an effective bartender, which sometimes required her to deal with unruly, intoxicated guests. This changed when the sports bar implemented a "beverage department image transformation" program. Female employees were told they would be fired if they did not wear makeup. Jespersen contended that it was an example of ____ because male employees did not have to wear makeup.

What is a feeling personality type?

Decide based on values, feelings Appear warm, friendly Are most convinced by how they feel Are diplomatic, tactful Value harmony, compassion Take things personally Are quick to compliment others Are motivated by appreciation Avoid arguments, conflict

Pay-level decisions

Decisions about whether to pay workers at a level above, below, or at current market wages.

_____ consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors.

Deep-level diversity

Explain how the dimensions of deep-level diversity affect individual behavior and interactions in the workplace.

Deep-level diversity matters because it can reduce prejudice, discrimination, and conflict while increasing social integration. It consists of dispositional and personality differences that can be recognized only through extended interaction with others.

____ involves assigning direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible.

Delegation of authority

____ is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks.

Departmentalization

What is a perceiving personality type?

Difficulty making decisions Are playful, unconventional Less aware of time, run late Prefer to start projects Play first, work later Question need for rules Like to keep plans flexible, options open Want freedom to be spontaneous

____ are the expectations that a company will voluntarily serve a social role beyond its economic, legal, and ethical responsibilities.

Discretionary responsibilities

____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.

Disparate treatment

____ helps companies grow by improving the quality of problem solving and improving marketplace understanding.

Diversity

_____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.

Diversity

helps companies grow by improving the quality of problem solving and improving marketplace understanding.

Diversity

What are the Pros of diversity in the workplace

Diversity also makes good business sense in terms of reducing costs (decreasing turnover and absenteeism and avoiding lawsuits), attracting and retaining talent, and driving business growth (improving marketplace understanding and promoting higher-quality problem solving). avoiding lawsuits.

Describe diversity and explain why it matters.

Diversity exists in organizations when there are demographic, cultural, and personal differences among the employees and the customers. diversity is broader in focus (going beyond demographics); voluntary; more positive in that it encourages companies to value all kinds of differences

improving the quality of problem solving

Diversity help companies grow by_.

Which of the following statements explains why diversity actually makes good business sense?

Diversity helps companies attract and recruit talented employees

Which of the following statements explains why diversity actually makes good business sense?

Diversity helps companies attract and recruit talented employees.

Which of the following statements explains why diversity makes good business sense?

Diversity helps companies attract and retain talented employees.

True

Diversity helps companies save money by reducing turnover, decreasing absenteeism, and avoiding expensive lawsuits.

Efficient

Doing the right things well without wasting energy or time.

Locus of control: Belief about whether the outcomes of our actions are

Driven by what we do internal locus of control Driven by events outside our personal control (destiny, luck, others' actions) external locus of control

Companies in several industries are now waking up to the needs of gays and lesbians. They are not only valuable consumers but also great employees who actually help their employers better understand the market. Companies that have hired gays and lesbians more than likely have ____. a. disparity programs b. continuous federal agency monitoring c. poor codes of ethics d. ethical ombudsmen on staff e. diversity programs

Older workers ____. a. tend to perform less effectively compared to younger workers b. are more likely to quit, be late, or be absent than younger workers c. typically demonstrate poor judgment d. care less about the quality of their output than younger workers e. are accurately described by none of these

The ____ is a barrier that prevents women and minorities from advancing to the top jobs in an organizations. a. organizational roadblock b. diversity bottleneck c. missing key d. missing rung e. glass ceiling

To make sure that people with disabilities have the same opportunities as everyone else, organizations can ____. a. make a commitment to reasonable workplace accommodations b. provide assistive technology c. actively recruit qualified workers with disabilities d. provide employees with training to address incorrect stereotypes e. do all of these

When AT&T hired Betsey Bernard as its president, it was evidence that AT&T does not have a(n) ____ to prevent women from rising to leadership positions. a. organizational roadblock b. diversity bottleneck c. missing key d. missing rung e. glass ceiling

When Suzanne Pogell wanted to learn to sail, she could find no one to teach her because men were the ones who sailed, and women were their crew. She finally did convince someone to teach her to sail, and after mastering sailing, she started an all-woman sailing school called Womanship as a sole proprietorship. By creating her own business, Pogell overcame problems associated with ____ while creating a different version of the same problem. a. disability discrimination b. external locus of control c. age discrimination d. male introversion e. sex discrimination

Which of the following is an example of a diversity principle that will help managers do a better job of managing company diversity programs? a. Treat group differences as important, but not special. b. Set high but realistic goals. c. Tailor opportunities to individuals, not groups. d. Find the common ground. e. All of these are examples of diversity principles.

he two basic types of diversity training programs are ____. a. mentoring and role-playing b. organizational plurality and individual autonomy c. role-playing and computer simulation d. computer simulation and role-playing e. awareness training and skills-based diversity training

As you compete for the job you want, knowledge about a potential employer is valuable. Which of the following is a valid source of information about the firm? A. Business reference books B. Its customers C. Its salespeople D. Its sales managers E. All of the above

E. All of the abpve

Tomas is a recent college graduate who is looking for a job. He has been asked to take some tests as part of the selection process to see if he is suitable for a sales job position that he has applied for. Which of the following test will Tomas have to take? A. A personality test B. An intelligence test C. An ability test D. An interest test E. Any or all of the above types of tests

E. Any or all of the above types of tests

Which of the following statements is true about a job interview? A. One difference between sales calls and job interviews is that needs do not have to be identified in the job interview. B. Most interviewers would perceive you to be excessively insecure if you took notes during a job interview. C. Periods of silence should be avoided during the interview. D. It is important not to seem over eager at the close of the interview, so avoid asking for a commitment from your interviewer at this time. E. Be sure to learn when you can expect to hear from the company.

E. Be sure to learn when you can expect to hear from the company.

_____ is what happens when the role demands more than the person can perform. A. Ambiguous control B. Subliminal stress C. Role conflict D. Role ambiguity E. Role overload

E. Role overload

Kirk's résumé is organized around the things he can do and the things he has learned. He has developed a(n) _____ résumé. A. standard B. academic C. conventional D. placement E. functional

E. functional

When preparing a _____ résumé, begin by listing the qualities you have that you think will help you get the job. A. standard B. academic C. conventional D. placement E. functional

E. functional

Most training given by firms to their experienced salespeople is: A. related to stress management. B. related to developing basic skills. C. related to adapting to the selling firm's corporate culture. D. sales skills related. E. product related.

E. product related

Sales can be very rewarding, but also very stressful. The short-term anxiety associated with waiting in the lobby before a presentation is called _____. A. temporary terror B. subliminal terror C. felt stress D. permanent stress E. situational stress

E. situational stress

The anxiety you feel on the day of a big test that you are ill-prepared for is an example of _____. A. permanent stress B. subliminal terror C. felt stress D. temporary urgency E. situational stress

E. situational stress

Which of the following statements about social responsibility is true?

Economic and legal responsibilities play a larger role in a company's social responsibility than do ethical and discretionary responsibilities.

____ is the accomplishment of tasks that help fulfill organizational objectives.

Effectiveness

_____ is the degree to which someone is not angry, depressed, anxious, emotional, insecure, or excitable. chp12

Emotional stability

Which of the following is the term for a document that specifies job title, department, the date the employee is needed for work, and other details and that is initiated at the start of recruitment for a position?

Employee requisition

Which of the following statements about résumés and job application forms is true?

Employeerelated laws apply to job application forms and résumés

background check

Estimates of from 2 percent to 20 percent of a taxicab company's driver workforce could result as new federal regulations requiring that all drivers be fingerprinted and the drivers checked to see if they have a criminal record. This new ____ will cause a worsening problem for the already over-extended employer

T or F Activity-based diversity training teaches employees the practical skills they need for managing a diverse work force, skills such as flexibility and adaptability, negotiation, problem solving, and conflict resolution.

T or F The learning and effectiveness paradigm for managing diversity focuses on the acceptance and celebration of differences so that the diversity within the company matches the diversity found among primary stakeholders such as customers, suppliers, and local communities

T or F The two basic types of diversity training are cultural training and attitude-based diversity training.

T or F Conscientiousness is the degree to which someone is cooperative, polite, flexible, forgiving, good-natured, tolerant, and trusting.

True or False Affirmative action actually makes good business sense in terms of cost savings, the ability to attract and retain talent, and business growth.

True or False Mentoring programs in companies generally do not help women advance in their careers.

True or False Diversity exists in organizations when there is a variety of demographic, cultural, and personal differences among the customers who do business there.

True or False Research has shown that performance capabilities decline with age.

True or False There has been little direct evidence of racial or ethnic discrimination in the workplace in recent years.

Affirmative action is required by law for all private employers, while diversity is voluntary.

False

Cognitive ability tests are also called aptitude tests.

False

In setting their pay structures, companies use a procedure, known as performance assessment, which determines the worth of each job by determining the market value of the knowledge, skills, and requirements needed to perform it.

False

The hostile work environment form of sexual harassment occurs when employment outcomes such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to being sexually harassed.

False

The learning and effectiveness paradigm for managing diversity focuses on the acceptance and celebration of differences; so that the diversity within the company matches the diversity found among primary stakeholders such as customers, suppliers, and local communities.

False

There has been little direct evidence of the practice of racial or ethnic discrimination in the workplace in recent years.

False

Wrongful discharge is a legal doctrine that requires a manager to have the approval of the human resource manager to terminate employees.

False

Managers can do three different things to make performance reviews as comfortable and productive as possible.

First, managers should separate developmental feedback, which is designed to improve future performance, from administrative feedback, which is used to evaluate past performance, often for determining rewards such as raises. Second, Meyer suggests that performance appraisal feedback sessions be based on self-appraisals, in which employees carefully assess their own strengths, weaknesses, successes, and failures in writing. Because employees play an active role in the review of their performance, managers can be coaches rather than judges. Finally, what people do with the performance feedback they receive really matters

What is a sensing personality type?

Focus on details, specifics Admire practical solutions Notice details, remember facts Are pragmatic, see what is Live in the here-and-now Trust actual experience Like to use established skills Like step-by-step instructions Work at a steady place

911 operator

For which of the following positions would the hiring organization be most likely to require someone who has high degree of emotional stability?

a hostile work environment

Former female employees of a national real estate brokerage firm claimed that they were subjected to lewd remarks, unwanted groping, and sexual propositions by male co-workers. According to their attorney, "The firm created a frat-house culture and then failed to do anything about it." Their suit claims the women were victims of ____.

____ departmentalization is defined as organizing work and workers into separate units responsible for particular business functions or areas of expertise.

Functional

Which of the following statements about functional departmentalization is true?

Functional departmentalization allows work to be done by highly qualified specialists.

Which of the following statements about employee separation is true? chp11

Functional turnover is the loss of poor-performing employees who choose to leave the organization.

Characteristics of introverts?

Have quiet energy Listen more than talk Think quietly inside their heads Think, then act Feel comfortable being alone Prefer to work "behind the scenes" Have good powers of concentration Prefer to focus on one thing at a time Are self-contained and reserved

Which of the following questions is deemed acceptable (i.e., "legal") for employers to ask applicants during the selection process?

Have you ever been convicted of a crime?

Which of the following is NOT an example of a pay-variability decision used to motivate employee performance? chp11

Hierarchical pay

When a firm needs an entry-level employee, such as clerical help, what external recruitment source is usually the BEST source?

High schools and vocational schools

The fastest-growing population group in the United States is ____.

Hispanic-Americans

What is perceived organizational support attitude?

How much you believe that the organization cares about you and values your work.

..... is the process of finding, developing, and keeping the right people to form a qualified work force.

Human Resources management

Which of the following is used to track the qualifications of current employees and to locate internal talent for promotion from within?

Human resource databases

What is openness to experience

Imaginative, artistically sensitive, and intellectual

Which of the following statements is true regarding the discrimination and fairness paradigm?

It focuses only on surface-level dimensions of diversity.

true

Job analyses, job descriptions, and job specifications help companies meet the legal requirement that their human resource decisions be job-related.

true

Job analysis is a purposeful and systematic process of collecting information on the important work-related aspects of a job.

____ determines the number, kind, and variety of tasks that individual workers perform in their jobs.

Job design

__________ means increasing the number of tasks in a particular job and giving workers the power to make decisions about their own work.

Job enrichment

____ help companies meet the legal requirement that their human resource decisions be job-related.

Job specifications, job analyses, and job descriptions

_______ help companies meet the legal requirement that their human resource decisions be job-related.

Job specifications, job analyses, and job descriptions

In terms of the chain of command, .......... authority is the right to command immediate subordinates, while ........ authority is the right to advise but not command others who are not subordinates.

Line Staff

to make sure that people with disabilities have the same opportunities as everywhere else, organizations can.......

Make a commitment to reasonable workplace accommodations provide assistance technology provide employees with training to address incorrect stereotypes.

What is a thinking personality type?

Make decisions objectively Appear cool, reserved Are most convinced by rational arguments Are honest, direct Value honesty, fairness Take few things personally Tend to see flaws Are motivated by achievement Argue or debate issues for fun

What is a judging personality type?

Make most decisions easily Are serious, conventional Pay attention to time, are prompt Prefer to finish projects Work first, play later Want things decided See need for most rules Like to make, stick with plans Find comfort in schedules

Diversity pairing

Mentoring program

Which type of recruiting sites cater to a highly specialized job market, often based on profession, industry, or education?

Niche sites

a.care less about the quality of their output than younger workers b.typically demonstrate poor judgment c.are accurately described by none of these d.are more likely to quit, be late, or be absent than younger workers e.tend to perform less effectively compared to younger workers

Older workers ____.

are accurately described by none of these

Older workers ____.

Which of the following statements about employee turnover is true?

One of the best ways to discourage turnover is to link pay directly to performance

Which of the following statements about employee turnover is true?

One of the best ways to discourage turnover is to link pay directly to performance.

piecework

_____ is the degree to which someone is curious, broadminded, and adaptable to new ideas, things, and experiences; is spontaneous; and has a high tolerance for ambiguity. chp12

Openness to experience

the learning and effectiveness paradigm

Organizational plurality is consistent with ____.

the learning and effectiveness paradigm

Organizational plurality is consistent with:

Which of the following factors is considered while conducting an objective performance measure? chp11

Output of an employee

When external workers are hired to do work that was previously done internally, what has taken place?

Outsourcing

Hot Topic is a fast-growing clothing chain targeted to the alternative teen demographic. Hot Topic's CEO Betsy McLaughlin relies on her employees to locate new trends. McLaughlin almost daily consults with her employees for suggestions on what the stores should carry. She relies on their input before making inventory decisions. McLaughlin uses the ____ style of management.

Participative

Which of the following BEST describes job candidates who are employed, satisfied, and content in their current role, but who would be interested in interviewing if the right job came along?

Passive job seekers

Which of the following statements about disabilities is true?

People with disabilities have better safety records.

emotional stability

People with the Big Five dimension of ____ respond well under stress.

emotional stability

People with the Big Five dimension of _____ respond well under stress.

____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.

Personality

_____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other

Personality

_____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.

Personality

___ integrity tests indirectly estimate employee honesty by measuring psychological traits.

Personality-based

____ integrity tests indirectly estimate employee honesty by measuring psychological traits.

Personality-based

What are the four dimensions of surface-level diversity that many managers use to form initial impressions which can sometimes lead to discrimination?

Physical capabilities, gender, race/ethnicity, and age

Which of the following methods of training should be used for imparting information or knowledge to trainees? chp11

Planned readings

is defined as the degree to which leaders are able to hire, fire, reward, and punish workers

Position power

PROPER way to do on-the-job training

Prepare, Reassure, Orient, Perform, Evaluate, Reinforce and Review

External recruiting

Process of developing a pool of qualified job applicants from outside the company. Advertising Employee referrals Walk-ins Outside organizations Employment services Special events Internet job sites

proctor and gamble has division for personal and beauty, house and home, health and wellness, baby, and family, and pet nutrition and care. These divisions indicate that the company uses .......... departmentalization.

Product.

Which of the following regularly offers a Web site to members with job postings, job placement, and job referral services for those members seeking new positions?

Professional associations

Strategical plans

Put together by top management. working towards the same goals. lower managers should adopt the plan.

____ is the form of sexual harassment in which employment outcomes such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to sexual harassment.

Quid pro quo sexual harassment

______is the form of sexual harassment in which employment outcomes such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to sexual harassment.

Quid pro quo sexual harassment

In the context of restoring equity, which of the following statements is true?

Rationalizing or distorting inputs or outcomes can help restore equity.

Which of the following describes the process of bringing international work back to the country of origin?

Re-shoring

__________ is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance, such as cost, quality, service, and speed.

Reengineering

external recruiting

Refer to Domino's. Robert Chabot relies heavily on employee referrals to first identify good job applicants. In other words, Chabot uses ____.

Which of the following statements about resistance to change is true?

Resistance to change will always occur; it is inevitable.

Grand Strategies Divest

Sell of the company

Which of the following statements about sexual harassment is true?

Sexual harassment can occur between people of the same sex.

wrongful discharge

Sharron Grant-Burton was a marketing director for Covenant Care, owner of skilled-nursing and assisted-living facilities. During a discussion of the fairness of the company's bonus structure with other marketing directors, Grant-Burton said she did not receive a bonus because her executive director "did not believe in them." Several days later, Grant-Burton was fired and told she had been terminated for a number of unspecified reasons, including her comments about bonuses. This is an example of a ____.

What is extraversion

Sociable, talkative, and assertive

____ is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

Social integration

_____ is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

Social integration

Refer to Anglo American. ____ is the term used to describe the obligation Anglo American had to take actions that benefit society.

Social responsibility

S.M.A.R.T

Specific Measurable Attainable Realistic Timely

Transformational leaders that pay special attention to followers' individual needs by creating learning opportunities, accepting and tolerating individual differences, encouraging two-way communication, and practice being a good listener describes the component of transformational leadership known as ____?

Strategic leadership

____ is the ability to anticipate, envision, maintain flexibility, think strategically, and work with others to initiate change that will create a positive future for the organization.

Strategic leadership

____ is the ability to change organizational structures, policies, and practices if it helps teams meet their stretch goals.

Structural accommodation

____ interviewing typically leads to much more accurate hiring decisions (i.e., correctly predicting which job applicants will perform better, and therefore should be hired).

Structured

true

Surface-level diversity refers to differences such as age, gender, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure

T or F Among the paradigms for managing diversity, only the learning and effectiveness paradigm focuses on integrating deep-level diversity differences in addition to dealing with surface-level diversity.

T or F In diversity pairing, people of different cultural backgrounds are paired for mentoring.

T or F The three different methods or paradigms for managing diversity are the discrimination and fairness paradigm, the access and legitimacy paradigm, and the learning and effectiveness paradigm.

True or False Affirmative action is required by law for all private employers, while diversity is voluntary.

True or False Diversity helps companies save money by reducing turnover, decreasing absenteeism, and avoiding expensive lawsuits

True or False Affirmative action and diversity are not only different in their definitions but also in their purpose, how they are practiced, and the reactions they produce.

True or False Affirmative action is purposeful steps taken by an organization to create employment opportunities for minorities and women. It is required by law for private employers with 15 or more employees.

True or False The fastest-growing racial group in the United States is Hispanics.

True or False The glass ceiling is the so-called invisible barrier that prevents women and minorities from advancing to the top jobs in organizations.

Which of the following is NOT an example of a diversity principle that will help managers do a better job of managing company diversity? chp12

Tailor opportunities to groups and not individuals.

____ is the degree to which a job is perceived to have a substantial impact on others inside or outside the organization.

Task significance

Burton is the founder of Netball.com, an online gaming site. He hired a few developers and a few experts in marketing. He set the goal of making Netball one of the top ten Internet gaming sites in the next five years and clearly defined the job responsibilities of each of his employees and the procedures that were to be followed in order to achieve that goal. Which of the following situational factors that determine the favorability of a situation is emphasized in this scenario?

Task structure

a company has project teams perform field research for its clients. these project teams are composed of students of theology, actors, and musicians as well as the more traditional marketing experts and statisticians. The companies teams benefit from......

Team diversity

____ describes the average level of ability, experience, personality, or any other factor on a team.

Team level

False

The big five dimensions of personality are autonomy, Machiavellianism, empath, locus of control, and affectivity.

Which of the following is the most commonly used paradigm for managing diversity?

The discrimination and fairness paradigm

Which of the following is a topic that can be asked during a job interview? chp11

The employment history of the applicant

Pay-variability decisions

The extent to which employees' pay varies with individual and company performance

bona fide occupational qualifications (BFOQs

The fact that a 98-pound job candidate is not hired as a dock worker to move 60-pound boxes of produce is legal as a result of ____.

Which of the following statements about team development is true?

The growth stages are forming, norming, and performing.

false

Actual labor market a company faces depends on what two things?

The industry in which the firm operates and the types of position the company is seeking to fill

Under the rules of the Office of Federal Contract Compliance Programs (OFCCP), which of the following must happen for an online job seeker to be considered an applicant?

The job seeker applies for a specific job listed on the corporate Web site.

False

Employee turnover

The loss of employees who choose to leave the company.

Which of the following is an advantage of internal recruiting?

The organization is aware of its employees' capabilities.

Internal Recruiting

The process of developing a pool of qualified job applicants from people who already work within the company

affirmative action

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called

true

The three different methods or paradigms for managing diversity are the discrimination and fairness paradigm, the access and legitimacy paradigm, and the learning and effectiveness paradigm.

What are the three paradigms for managing diversity?

The three paradigms for managing diversity are the discrimination and fairness paradigm (equal opportunity, fair treatment, strict compliance with the law), the access and legitimacy paradigm (matching internal diversity to external diversity), and the learning and effectiveness paradigm (achieving organizational plurality by integrating deep-level diversity into the work of the organization).

According to Milton Friedman, which of the following is a position opposing the stakeholder model of corporate social responsibility?

The time, money, and attention diverted to social causes undermine market efficiency

awareness training and skills-based diversity training

The two basic types of diversity training programs are ____.

What is the key advantage to using an executive search firm to find an ideal candidate?

They target ideal candidates, including passive candidates.

Scientific management

Throughly studying and testing of different work methods to identify the best most efficient way to complete a job. The need to be able to do things efficiently

make a commitment to reasonable workplace accommodations

To make sure that people with disabilities have the same opportunities as everyone else, organizations can ____.

Before firing employees, managers should give them a chance to improve

To minimize the problems inherent in firing employees, managers should do which of the following?

How can we reduce surface level diversity?

To reduce discrimination, companies can determine the hiring and promotion rates for different groups, train managers to make hiring and promotion decisions on the basis of specific criteria, and make sure that everyone has equal access to training, mentors, reasonable work accommodations, and assistive technology.

____ means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

Training

Which of the following is an example of a diversity principle that will help managers do a better job of managing company diversity programs?

Treat group differences as important, but not special. b. Tailor opportunities to individuals, not groups. c. Set high but realistic goals. d. All of these are examples of diversity principles.

Affirmative action and diversity are not only different in their definitions but also in their purpose, how they are practiced, and the reactions they produce.

True

Affirmative action refers to the purposeful steps taken by an organization to create employment opportunities for minorities and women. It is required by law for private employers with fifty or more employees.

True

As compared to men's career choices, women's career choices are more likely to choose jobs or careers that also give them the greater sense of accomplishment, more control over their work schedules, and easier movement in and out of the workplace.

True

Can these factors affect a firm's recruiting strategy? True or false? the labor market for positions the firm is recruiting, the firm's recruiting abilities, the strength of the firm's brand

True

For a typical company, employee turnover costs amount to more than 90 percent of the employees' salaries.

True

The glass ceiling is the so-called invisible barrier that prevents women and minorities from advancing to the top jobs in organizations.

True

The primary benefit of the discrimination and fairness paradigm is that it generally brings about fairer treatment of employees and increases demographic diversity.

True

The three different methods or paradigms for managing diversity are the discrimination and fairness paradigm, the access and legitimacy paradigm, and the learning and effectiveness paradigm.

True

Training provides opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

True

When compared to men, women are more likely to choose jobs or careers that give them a greater sense of accomplishment, more control over their work schedules, and easier movement in and out of the workplace.

True

The ____ determined that companies can be prosecuted and punished for the illegal or unethical actions of employees even if management didn't know about the unethical behavior.

U.S. Sentencing Commission Guidelines

improving the quality of problem solving

U.S.-based McKinsey & Co., the global consultancy, draws its consultants from more than 40 countries. A benefit of its global hiring is that it raises cultural sensitivity. In other words, this benefits McKinsey & Co by ____.

Explain the basic principles and practices that can be used to manage diversity.

Unlike the other paradigms that focus on surface-level differences, the learning and effectiveness paradigm values common ground, distinguishes between individual and group differences, minimizes conflict and divisiveness, and focuses on bringing different talents and perspectives together.Follow and enforce federal and state laws regarding equal employment opportunity. Treat group differences as important but not special. Find the common ground. Tailor opportunities to individuals, not groups. Solicit negative as well as positive feedback. Set high but realistic goals.

Which mobile recruitment tool allows a firm to engage a large number of applicants, prescreen resumes, acquire email addresses, and then contact candidates who are a potential fit for open positions?

Virtual job fairs

create a diversity program

What action can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?

surface-level diversity

When Suzanne Pogell wanted to learn to sail, she could find no one to teach her because men were the ones who sailed, and women were their crew. After mastering sailing, Suzanne started an all-woman sailing school called Womanship as a sole proprietorship. The male sailors who would not teach her were exhibiting ____.

Which of the following statements regarding downsizing is true?

When downsizing, outplacement programs can help the company maintain a positive image in the community.

hierarchical pay

Which of the following is NOT an example of a pay-variability decision used to motivate employee performance?

empathy

Which of the following is NOT one of the Big Five personality dimensions?

work sample tests

Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?

the learning and effectiveness paradigm

Which of the following is a paradigm for managing diversity?

salesperson

Which of the following jobs would be most likely to require someone who has high degree of extraversion?

racial or ethnic discrimination in the workplace

The Internet allows companies to quickly reach large numbers of people

Which of the following statements about Internet recruiting is true?

Diversity helps companies attract and recruit talented employees.

Which of the following statements explains why diversity actually makes good business sense?

all of these

Which of the following types of information would typically be collected as part of a job analysis?

cognitive ability test

Which of the following types of tests accurately predicts job performance in almost all kinds of jobs?

job specification

Zachary Schneider saw a sign in the window of an Amy's Ice Creams franchise operation. The sign said the company was looking for new employees. When he went in to ask for a job application, he was given a paper bag and told to do "something creative with it." The test was to see whether the job applicant was suited to carrying out the chain's mission: "To make people's day." This type of pre-employment assessment is not unusual. Gourmet grocery chain Central Market uses a four-page application form which includes essay questions such as "Tell us about your favorite food experience." If it seems an applicant is a good match for the company, he or she is asked to make a statement about himself or herself using items found in the grocery store and to participate with other applicants in a roundtable discussion. Refer to Trends in Hiring Practices. The need for creative skills in order to work at Amy's would be listed as a ____ that the company's HR department would have developed for franchisees.

Diversity

____ helps companies grow by improving the quality of problem solving and improving marketplace understanding.

Diversity

Social integration

____ is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

Personality

____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.

diversity

____ within P&G's management has led the company to realize that Hispanic consumers "are more likely to support a company or brand that is active in their community."

focus

a company uses either cost leadership or differentiation to produce a specialized product or service for a limited, specially targeted group of customers in a particular geographic region or market segment.

Profit sharing

a compensation system in which a company pays a percentage of its profits to employees in addition to their regular compensation

Piecework

a compensation system in which employees are paid a set rate for each item they produce

Commission

a compensation system in which employees earn a percentage of each sale they make

Employee stock ownership plan (ESOP)

a compensation system that awards employees shares of company stock in addition to their regular compensation

Stock options

a compensation system that gives employees the right to purchase shares of stock at a set price, even if the value of the stock increases above that price

sustainable competitive advantage

a competitive advantage becomes a sustainable competitive advantage when other companies cannot duplicate the value a firm is providing to customers.

Human resource information systems (HRIS)

a computerized system for gathering, analysis, storing, and disseminating information related to the HRM process

multinational corpoartion KNOW THIS TERM

a corporation that owns businesses in tow or more countries.

Sexual harassment

a form of discrimination in which unwelcome sexual advances, requests for sexual favors, or other verbal or physical conduct of a sexual nature occurs while performing one's job

Hostile work environment

a form of sexual harassment in which unwelcome and demeaning sexually related behavior creates an intimidating and offering work environment

traditional work group

a group composed of two or more people who work together to achieve a shared goal

a hostile work environment

Wrongful discharge

a legal doctrine that requires employers to have a job-related reason to terminate employees

dynamic environment

a lot of change going on. example technology is always changing

Disability

a mental or physical impairment that substantially limits one or more major life activities

Diversity pairing

a mentoring program in which people of different cultural backgrounds, sexes, or races/ethnicities are paired together to get to know each other and change stereotypical beliefs and attitudes

360 degree feedback

a performance appraisal process in which feedback is obtained from the boss, subordinates, peers and coworkers and the employee themselves.

360-degree feedback

a performance appraisal process in which feedback is obtained from the boss, subordinates, peers and coworkers, and the employees themselves

Career path

a planned sequence of jobs through which employees may advance within an organization. For example, a person who starts as a sales representative may move up to sales manager and then to district or regional sales manager

Job analysis

a purposeful, systematic process for collecting information on the important work-related aspects of a job

Four-fifths (or 80 percent) rule

a rule of thumb used by the courts and the EEOC to determine whether there is evidence of adverse impact. A violation of this rule occurs when the selection rate for a protected group is less than 80 percent, of four-fifths, of the selection rate for a nonprotected group

Interview

a selection tool in which company representatives ask job applicants job-related questions to determine whether they are qualified for the job

Assessment centers

a series of managerial simulations, graded by trained observers, that are used to determine applicants' capability for managerial work

self designing

a team that has characteristics of self managing teams but also controls team design, work tasks and team membership

self managing teams

a team that manages and controls all of the major tasks of producing a product or service.

stakeholders

a theory of corporate responsibility that holds that management most important responsibility, long-term survival, is achieved by satisfying the interest of multiple corporate stakeholders.

Diversity

a variety of demographic, cultural, and personal differences among an organization's employees and customers

diversity

a variety of demographic, cultural, and personal differences among an organizations employees and customers

Organizational plurality

a work environment where (1) all members are empowered to contribute in a way that maximizes the benefits to the organization, customers, and themselves, and (2) the individuality of each member is respected by not segmenting or polarizing people on the basis of their membership in a particular group

Job description

a written description of the basic tasks, duties, and responsibilities required of an employee holding a particular job

Job discrimination

a written description of the basic tasks, duties, and responsibilities required of an employee holding a particular job

Job specifications

a written summary of the qualifications needed to successfully perform a particular job

Which of the following statements about disabilities is true?

a. Accommodations for disabilities needn't be expensive.- CORRECT b. On average, people with disabilities earn the same amount as those without disabilities. c. A disability must be visible to the average person to be considered a true disability. d. None of these statements about disabilities is true. e. A disability is only covered by discrimination laws when it is physical.

a. Acculturation b. Cultural proaction c. Cultural advantage d. Diversity- CORRECT e. Affirmative differentiation

_____ ask raters to rate the frequency with which workers perform specific behaviors representative of the job dimensions that are critical to successful job performance. a. Behavioral observation scales b. Trait rating scales c. Graphic rating scales d. Observational research studies e. Objective performance measures

a. Behavioral observation scales

Which of the following types of tests accurately predicts job performance in almost all kinds of jobs?

a. Cognitive ability tests

____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.

a. Disposition b. Cognitive activity c. Motivation d. Personality- CORRECT e. Self-concept

Which of the following statements explains why diversity actually makes good business sense?

a. Diversity makes individuals whole by returning them to the condition or place they would have been had it not been for discrimination. b. Diversity allows a company to act with economic responsibility. c. Diversity helps companies attract and recruit talented employees.- CORRECT d. Diversity eliminates glass ceilings. e. Diversity increases an organization's retained earnings.

____ helps companies grow by improving the quality of problem solving and improving marketplace understanding.

a. Diversity- CORRECT b. Acculturation c. A discrimination management department d. Cultural satisfaction e. Reaffirmation

a. Federal Trade Commission regulations b. affirmative action programs c. congressional lobbying d. watchdog advocacy groups e. racial or ethnic discrimination in the workplace- CORRECT

Which of the following questions is deemed acceptable for employers to ask applicants during the selection process? a. Have you ever been convicted of a crime? b. Do you smoke or use tobacco products? c. Do you have children? d. Are you a United States citizen? e. Have you ever filed a lawsuit against an employer?

a. Have you ever been convicted of a crime?

_____ can be best defined as the process of finding, developing, and keeping the right people to form a qualified work force. a. Human resource management b. Employee recruiting c. Human resource implementation d. Functional resource planning e. Work force forecasting

a. Human resource management

Which of the following methods of training should be used when the objective of training is practicing, learning, or changing behaviors?

a. Role-playing

_____ is the process of gathering information about job applicants to decide who should be offered a job.

a. Selection

Which of the following is an example of a diversity principle that will help managers do a better job of managing company diversity programs?

a. Set high but realistic goals. b. All of these are examples of diversity principles.- CORRECT c. Find the common ground. d. Treat group differences as important, but not special. e. Tailor opportunities to individuals, not groups.

____ is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

a. Social attraction b. Social cohesiveness c. Integrative focus d. Social integration- CORRECT e. Norm cohesiveness

Job analyses, job descriptions, and job specifications help companies meet the legal requirement that their human resource decisions be job-related.

a. True

Job analyses, job descriptions, and job specifications help companies meet the legal requirement that their human resource decisions be job-related. a. True b. False

a. True

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called ____.

a. acculturation b. organizational plurality c. cultural proaction d. affirmative action- CORRECT e. discretionary diversity

___ within P&G's management has led the company to realize that Hispanic consumers "are more likely to support a company or brand that is active in their community."

a. affirmative action b. diversity- CORRECT c. organizational plurality d. acculturation e. cultural organization

People with the Big Five dimension of ____ respond well under stress.

a. agreeableness b. empathy c. emotional stability- CORRECT d. conscientiousness e. openness to experience

Diversity helps companies grow by ____.

a. avoiding conflict between employee groups b. preventing discrimination c. complying with federal law d. creating a homogeneous workplace e. improving marketplace understanding- CORRECT

Due to an increase in the amount of employment turnover in a company, the company decided to be very thorough with gathering accurate information about the job applicants. They decided to uncover all job-related information not provided by the applicants in order to hire only those employees who do not have an inconsistent employment history. In this context, the company has decided to perform a _____. a. background check b. job evaluation c. needs assessment d. performance appraisal e. 360-degree feedback

a. background check

A perennial problem of teacher education programs is to screen the highest quality candidates from those who should not work in schools. One suggested method is to ask applicants a series of questions about their experiences with siblings, how they treat stress, their attitude toward procrastination, ways they like to have fun, etc. This method, which can use over 100 questions, gathers _____. a. biographical data b. 360-degree feedback c. information on affective skills d. validation material e. work situation assessments

a. biographical data

While assessing the performance of his subordinates over the past year, a manager has rated all the employees under him as average. The best and the worst performers received the same rating. In this context, a _____ error has occurred. a. central tendency b. leniency c. recency d. syntax e. contrast effect

a. central tendency

a. diversity audit- CORRECT b. diversity comparison c. individual SWOT analysis d. stereotypical audit e. employee-oriented attitudinal review

Which of the following diversity practices is a special kind of mentoring?

a. diversity audits b. diversity pairing- CORRECT c. role-playing d. awareness training e. the Delphi technique

A key difference between affirmative action and diversity is that ____.

a. diversity requires a wider span of management b. affirmative action does not alter organizational structures, and diversity does c. affirmative action is legally mandated in all private companies d. diversity has a broader focus- CORRECT e. diversity is legally mandated in all private companies

a. diversity; self-monitoring b. affirmative action; self-monitoring c. diversity; affirmative action d. affirmative action; diversity- CORRECT e. federal agency monitoring; self-monitoring

Which of the following is NOT one of the Big Five personality dimensions?

a. emotional stability b. conscientiousness c. agreeableness d. extraversion e. empathy- CORRECT

Which of the Big Five personality measures has the greatest impact on behavior in organizations?

a. emotional stability b. openness to experience c. agreeableness d. extraversion e. conscientiousness- CORRECT

Two of the most important results of a job analysis are _____. a. job descriptions and job specifications b. recruiting guidelines and selection boundaries c. rater training and selection validation d. employee-needs assessment and performance appraisal evaluation e. employee-needs assessment and job mapping

a. job descriptions and job specifications

Which of the following jobs would be most likely to require someone who has high degree of extraversion?

a. market researcher b. bookkeeper c. salesperson- CORRECT d. computer technician e. wholesale plant nursery operator

The two basic types of diversity training programs are ____.

a. mentoring and role-playing b. role-playing and computer simulation c. awareness training and skills-based diversity training- CORRECT d. organizational plurality and individual autonomy e. computer simulation and role-playing

Organizational plurality is consistent with ____.

a. none of these b. the learning and effectiveness paradigm- CORRECT c. the access and legitimacy paradigm d. the determination and fairness paradigm e. the paradigm of commonality

a. positive affectivity b. deep-level diversity c. social integration d. organizational plurality- CORRECT e. social internalization

Affirmative action programs are typically designed to ____.

a. protect white, non-Hispanic Americans b. create homogeneous diversity c. do all of these d. compensate for past discrimination- CORRECT e. be punitive

Conscientiousness is ____.

a. the degree to which someone is active and gregarious b. the degree to which someone is organized, hardworking, responsible, and achievement-oriented- CORRECT c. defined by none of these d. the degree to which someone is cooperative, flexible, good-natured, tolerant, and trusting e. the degree to which someone is curious Hide Feedback

Which of the following is the most commonly used paradigm for managing diversity?

a. the learning and effectiveness paradigm b. the discrimination and fairness paradigm- CORRECT c. the affirmative action paradigm d. the personal integration paradigm e. the access and legitimacy paradigm

Organizational plurality is consistent with:

a. the paradigm of commonality b. the learning and effectiveness paradigm- CORRECT c. the determination and fairness paradigm d. none of these e. the access and legitimacy paradigm

Which of the following is a paradigm for managing diversity?

a. the paradigm of organizational diversity b. the learning and effectiveness paradigm- CORRECT c. the affirmative action paradigm d. the sociocultural paradigm e. the Machiavellian paradigm

To make sure that people with disabilities have the same opportunities as everyone else, organizations can ____.

a. use job enlargement b. make a commitment to reasonable workplace accommodations- CORRECT c. create a code of ethics d. use a matrix organizational structure e. centralize their hiring practices

3 factors that affect an employee's performance: technical skills, interpersonal skills, problem solving skills, analytical skills, communication skills, physical limitations

ability

Recruitment Metrics: Percentage of applicants who accept a firm's jobs after being offered them the lower rate will require a firm and its HR personnel to determine why this is happening

acceptance rate

During his tenure as the CEO of Credit Suisse First Boston (CSFB), John Mack turned the money-losing bank into a profitable firm by "goading workers to move out of their comfort zones" and setting challenging goals for them. His high expectation for his employees indicates that Mack used a(n) ____ leadership style.

achievement-oriented

According to the path-goal theory of leadership, ____ means setting challenging goals, having high expectations of employees, and displaying confidence that employees will assume responsibility and put forth extraordinary effort.

achievement-oriented leadership

Incorporating principles of learning: Trainees should be given opportunities to practice their job tasks that they will need to perform

active practice and repetition

Which of the following is an external recruiting method?

advertising

______ undermines team effectiveness by preventing teams from engaging in the kinds of activities that are critical to team effectiveness

affective conflict

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called ____.

affirmative action

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called _____.

affirmative action

Unlike _____, which punishes companies for not achieving specific gender and race ratios in their work forces, diversity programs seek to benefit both organizations and their employees by encouraging organizations to value all kinds of differences. chp12

affirmative action

affirmative action; diversity

Unlike forces,______, which punishes companies for not achieving specific gender and race differences in their work programs seek to benefit both _______ organizations and their employees by encouraging organizations to value all kinds of differences.

affirmative action; diversity

unlike....... which punishes companies for not achieving specific gender and race differences in their work forces..... programs seek to benefit both organization and their employees by encouraging organizations to value all kinds of differences.

affirmative actions diversity

The Finnish government is working to change the perception of older workers and encourage Finnish companies to abandon mandatory retirement plans. What kind of surface-level diversity is the Finnish government hoping to achieve?

age

types of discrimination

age sex race mental/ physical disability

Personality dimensions: the degree to which someone is trusting, amiable, generous, tolerant, honest, cooperative, and flexible

agreeableness

Which of the following is a component of a creative work environment that encourages creativity?

all of these

Which of the following is one of the ways in which training can be evaluated?

all of these

Which of the following types of information would typically be collected as part of a job analysis?

all of these

To which of the following aspects of the human resource management process does U.S. Federal employment law apply?

all of these (selection decisions, compensation decisions, performance appraisals, training and development activities)

Team norms in an organization can create:

all of these (stronger organizational commitment, more trust in management, negative behaviors, such as breaking rules, increased job satisfaction)

According to the stakeholder model, which primary stakeholder group is theoretically most important to the company?

all primary stakeholders are of equal importance

the job of the concepts managers at Starbucks is to use a cross functional team to develop four to six new beverages annually. Starbucks uses a cross functional team because ......

allows the company to use employees from various departments with varying perspective to attack the task.

Which of the following is NOT one of the recommendations for minimizing the occurrence of affective conflict and having a good fight?

always resolve issues by consensus

Bona fide occupational qualification (BFOQ)

an expectation in employment law that permits sex, age, religion, and the like to be used when making employment decisions, but only if they are "reasonably necessary to the normal operation of that particular business." BFOQs are strictly monitored by the Equal Employment Opportunity Commission

Successful organization culture

an organization is adaptable and consistent.

leaderless group discussion,

another common assessment center exercise, a group of six applicants is given approximately two hours to solve a problem, but no one is put in charge (hence the name "leaderless" group discussion)

Refer to Gap. Today it could be argued that Gap has become the most proactive retailer in the industry. This means Gap ____.

anticipates responsibility for a problem before it occurs and does more than society expects to address the problem

Variables in employment interview: knowledge, skills, abilities, opportunities education, experience, interests, perceptions, nonverbal cues age, sex, race

applicant

Initial screening methods: Provide quick and systematic means of obtaining a variety of information about the applicant

applicant forms

Recruitment Metrics: Cost of Recruitment Software application recruiters use to post job openings, screen résumés and up-loaded profiles, contact via e-mail potential candidates for interviews, and track the time, costs, and other metrics related to hiring people

applicant tracking system (ATS)

Variables in employment interview: (4)

applicant, context, interviewer, interview

The first selection device most job applicants encounter when they seek a job are ______.

application forms and resumes

Training Methods: System in which a worker entering the skilled trades is given thorough instruction and experience in the practical and theoretical aspects of the work

apprenticeship training

All job applicants for a position in an interior design company were given 10 swatches of fabrics of different colors and textures, 30 different paint chips, and 6 different floor treatments. They were then told to select the best fabric, paint, and floor treatment for an office. What type of selection test was used in this example?

aptitude testing

Refer to Domino's. Anyone who wants to manage a Domino's store has to pass a 30-minute online test of their financial and management skills. Domino's uses ____.

aptitude testing

project team

are created to complete specific, one time projects or tasks within a limited time.

Background questions

ask applicants about their work experience, education, and other qualifications ("Tell me about the training you received at . . .").

Job-knowledge questions

ask applicants to demonstrate their job knowledge (e.g., nurses might be asked, "Give me an example of a time when one of your patients had a severe reaction to a medication. How did you handle it?").

general motivator tools

ask people what their needs are satisfy lower-order needs first expect peoples need to change as needs change and lower-order needs are satisfied, create opportunities for employees to satisfy higher-order needs.

managers can motivate employee to increase their efforts by.....

asking employees what their needs are then matching rewards to those needs

Types of tests: process by which managerial candidates are evaluated and they participate in a series of situations that resemble what they might need to handle on the job

assessment center tests

Central tendency error occurs when

assessors rate all workers as average or in the middle of the scale

Halo error occurs when

assessors rate all workers as performing at the same level in all parts of their jobs

Leniency error occurs when

assessors rate all workers as performing particularly well

Jean-Marie has excellent keyboarding skills and enters data for a marketing research firm. Jean-Marie has a problem that his eyes get irritated when he looks at the monitor for long. In order to perform his job, Jean-Marie needs a computer monitor that does not irritate his eyes when he works longer. Providing the monitor to facilitate Jean-Marie's job performance is an example of _____ chp12

assistive technology

The world's biggest manufacturer of locks is part of a national program in which employers are encouraging workers to continue working as long as they are physically able. To help its aging workers, the lock maker has provided them with magnifying lenses that give them the vision acuity they need to work on the small parts within a lock. These lenses are an example of ____.

assistive technology

What is assumed similarity?

assuming that others are more like us than they actually are.

In the typical S-curve pattern of innovation, increased effort (i.e., money, research and development) brings only small improvements in technological performance ____,

at both the beginning and end of the cycle

When significant improvements in performance can ONLY be gained through radical new designs or new performance-enhancing materials, it is likely that a company is ____ in the S-curve pattern of innovation.

at the end of the innovation cycle

Which of the following is an example of deep-level diversity?

attitudes

.......... is the degree to which a job gives workers the directions, freedom, and independence to decide how and when to accomplish their jobs.

autonomy

The two basic types of diversity training programs are ____.

awareness training and skills-based diversity training

A _____ is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers and co-workers, as well as the employees themselves. a. grapevine appraisal b. 360-degree feedback c. reciprocal appraisal d. performance appraisal iteration e. circular feedback program

b. 360-degree feedback

Which of the following is an example of a subjective performance measure? a. Production rate b. Behavioral observation scale c. Customer complaint rate d. Sales quota e. Revenue

b. Behavioral observation scale

Grant works as a clerk in a company and earns $3,000 per year. Each time he gets promoted to a higher level, his salary increases by $1,000. Almost all the employees in the company have a similar pay structure. There is not much difference in pay at each level of the company. In this scenario, the company has a(n) _____ pay structure. a. stratified b. compressed c. hierarchical d. graded e. uneven

b. compressed

A _____ is a purposeful, systematic process for collecting information on the important work-related aspects of a job.

b. job analysis

A _____ is a purposeful, systematic process for collecting information on the important work-related aspects of a job. a. job specification b. job analysis c. job validation d. job description e. job appraisal

b. job analysis

Jennifer applied for the job of a waitress at Sam's Coffee shop. During the recruitment, the recruiter asked her to make five different types of beverages and wait the tables for an hour. In this scenario, the recruiter performed a(n) _____ test. a. language b. work sample c. biodata d. personality e. cognitive ability

b. work sample

_________ are procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job-related background information not provided by applicants.

background checks

To improve traditional performance appraisal feedback sessions, it is recommended that managers ____.

base performance appraisal feedback sessions on self-appraisals

To improve traditional performance appraisal feedback sessions, it is recommended that managers _____.

base performance appraisal feedback sessions on self-appraisals

Additional training and development programs: Remedial training for adults is a full-blown educational industry

basic skills training

Training methods: Approach that demonstrates desired behavior and gives trainees the chance to practice and role-play those behaviors and receive feedback One of the components is learning points

behavior modeling

incorporating the principles of learning: feedback and reinforcement Operates on the principle that behavior that is rewarded will be exhibited more frequently

behavior modification

Behavioral methods: Measures the frequency of observed behavior Preferred over BARS for: Maintaining objectivity, Distinguishing good performers from poor performers, Providing feedback Identifying training needs

behavior observation scale (BOS

Performance evaluation methods: Provide more action-oriented information to employees

behavioral approaches

Types of interviews: Applicant is asked questions about what he or she actually did in a given situation

behavioral description interview (BDI)

Performance diagnosis: these measures are affected by both ability and motivation ("can do" and "will do") these tend to be less contaminated by environmental factors

behavioral measures

Which of the following is an example of a subjective performance measure?

behavioral observation skills

Behavioral methods: Consists of a series of vertical scales, one for each important dimension of job performance behavioral descriptions or critical incidents captured a scale of increasing complexity or difficulty

behaviorally anchored rating scale (BARS)

Criteria for Evaluating: results or ROI Process of measuring one's own services and practices against the recognized leaders in order to identify areas for improvement ROI = Benefits of training ÷ Training costs

benchmarking

________ are extensive surveys that ask applicants questions about their personal background and life experiences.

biodata

Types of tests: collect biographical information about candidates that has shown to correlate with on the job success

biodata tests

Training methods: Use of multiple training methods to achieve optimal learning on the part of trainees

blended learning

The first stage of organizational decline is:

blinded

Engineered Fabrics makes bladders for airplane gas tanks. In the event of a puncture, the bladder will prevent the tank from exploding. The bladders must be defect-free. To check the bladders, company employees must be able to crawl in an 18-inch diameter hole in the bladder side and look for light leaks. A limitation on weight and height of individuals working in quality control at this company would be legal because it is an example of ____.

bona fide occupational qualifications (BFOQs)

The fact that a 98-pound job candidate is not hired as a dock worker to move 60-pound boxes of produce is legal as a result of ____.

bona fide occupational qualifications (BFOQs)

The fact that a 98-pound job candidate is not hired as a dock worker to move 60-pound boxes of produce is legal as a result of ______.

bona fide occupational qualifications (BFOQs)

the fact that a 98 pound job candidate is not hired as a dock worker to move 60 pound boxes of produce is legal as a result of.....

bona fide occupational qualifications BFOQ

Compensation includes

both the financial and the nonfinancial rewards that organizations give employees in exchange for their work.

Company's efforts to help existing and prospective workers understand why it is a desirable place work Think of applicants as consumers and focus on what they want in terms of jobs and careers Companies should listen to and reach out to applicants Reaching out to people via social networks Writing blogs and articles for industry publications Philanthropic activities

branding

motion study

breaking each task or job into its separate motions and then eliminating those that are unnecessary to repetitive.

Which of the following is a factor that companies should carefully manage in order to increase the likelihood that teams will succeed?

bureaucratic immunity

With ____, teams no longer have to go through the frustratingly slow process of multilevel reviews and signoffs to get management approval before making changes.

bureaucratic immunity

With _____, teams no longer have to go through the frustratingly slow process of multilevel reviews and signoffs to get management approval before making changes.

bureaucratic immunity

_______ is the ability to make changes without first getting approval from managers.

bureaucratic immunity

Video Arts Inc., a Chicago-based business training company, is currently marketing The Grapevine, a 30-minute training video designed to teach companies how to deal with and prevent damaging gossip. Which of the following is an example of a secondary stakeholder group for Video Arts?

business magazines that run ads for the training video

How are organizations using teams to help increase customer satisfaction?

by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements

A _____ is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers and co-workers, as well as the employees themselves.

c. 360-degree feedback

_____ are procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job-related information not provided by applicants.

c. Background checks

Which of the following types of tests accurately predicts job performance in almost all kinds of jobs? a. Work sample tests b. Personality tests c. Cognitive ability tests d. Achievement tests e. Specific ability tests

c. Cognitive ability tests

Which of the following statements about employee separation is true? a. Dysfunctional turnover gives an organization a chance to replace poor performers with better workers. b. Downsizing and dysfunctional terminations are not considered as employee separation. c. Functional turnover is the loss of poor-performing employees who choose to leave the organization. d. Poor performers are usually likely to stay when paid large, guaranteed monthly salaries and small sales commissions and bonuses. e. Employee separations can be only voluntary.

c. Functional turnover is the loss of poor-performing employees who choose to leave the organization.

Which of the following factors is considered while conducting an objective performance measure? a. Behavior of an employee b. Cognitive ability of an employee c. Output of an employee d. Autocratic personality of an employee e. Economic background of an employee

c. Output of an employee

Which of the following methods of training should be used when the objective of training is practicing, learning, or changing behaviors? a. Films and videos b. Lectures c. Role-playing d. Group discussions e. Case studies

c. Role-playing

_____ is the process of gathering information about job applicants to decide who should be offered a job. a. Job validation b. Recruiting c. Selection d. Pool enrichment e. Job inventorying

c. Selection

Which of the following statements about federal employment laws is true?

c. The intent of these laws is to make factors such as gender, race, or age irrelevant in employment decisions.

c. background check

c. central tendency

Two of the most important results of a job analysis are _____.

c. job descriptions and job specifications

closed system

can function without interacting with their environments. A clock keeps running no matter the environment

"References Etc" will pose as a prospective employer, call a prior employer on an employee's behalf, and find out what the former employer is saying. If the prior employer provides unsubstantiated negative information, then the job applicant ____.

can sue for defamation

internal recuiting method

career paths

resistance to change

caused by self-interest, misunderstanding and distrust, and a general intolerance for change.

Organizational authority is traditionally characterized by:

chain of command

High-ranking manager directly responsible for fostering the ethical climate within the firm

chief ethics officer

Strategic approach to training: High ranking manager responsible for fostering employee learning and development within the firm

chief learning officer

Those making the selection decision review all the data on the applicants Decision is made on the basis of applicant's understanding of the job and his/her previous success in that job Varies according to the evaluator most commonly used approach EX: sees different individuals arriving at different decisions EX: reviews all data, including interview answers, on the applicants

clinical approach

Training methods: Involves a continuing flow of instructions, comments, and suggestions from the manager to a subordinate relies most heavily on a continuing flow of instructions, comments, and suggestions from managers to subordinates

coaching

Which of the following methods for managing resistance to change should only be used as a last resort or under crisis conditions?

coercion

According to the text, if an employer were to use only one type of selection test, ____ would be the one to use.

cognitive ability tests

Types of tests: measure mental capabilities such as general intelligence, verbal fluency, numerical ability, and reasoning ability

cognitive ability tests

_______ is the extent to which team members are attracted to a team and motivated to remain with it.

cohesiveness

the internet through which the urban legends are transmitted is an example of ........ in the communication process.

communication medium

How do companies typically fare when they are accused of discrimination and must go to court to defend themselves?

companies lose, on average, 2/3 of the discrimination cases brought against them

The primary advantage of a structured interview is its ability to: chp11

compare applicants more easily.

Employee stock ownership plans (ESOPs)

compensate employees by awarding them shares of company stock in addition to their regular compensation

Statistical approach: Selection decision model in which a high score in one area can make up for a low score in another area

compensatory model

4 phases in chief learning officer: Needs assessment: task analysis analysis of the sets of skills and knowledge needed for decision oriented and for knowledge-oriented jobs measures only show "can do" factors such as knowledge, skills, and/or ability focus on the set of skills and knowledge employees need to be successful for decision-oriented and knowledge-intensive jobs

competency assessment

It is appropriate to use a(n) ____ approach to manage innovation in more certain environments during periods of incremental change, in which the goals are lower costs and incremental improvements in the performance and function of the existing technological design.

compression

The ____ approach to managing innovation assumes that innovation is a predictable process made up of a series of steps and that compressing the time it takes to complete those steps can speed up innovation.

compression

The __________ approach to managing innovation assumes that innovation is a predictable process made up of a series of steps and that compressing the time it takes to complete those steps can speed up innovation.

compression

Methods for administering interview: Questions are administered to applicants via computers Conducted at a firm's facilities, using kiosks, online or via phone

computer-administered (automated) interview

Criterion-related validity: Extent to which the test scores of current employees correlate with job performance

concurrent validity

Before beginning to recruit, organizations must ____.

conduct a job analysis

Before beginning to recruit, organizations must _____.

conduct a job analysis

Which of the following is NOT necessary for stretch goals to effectively motivate teams?

conflict management teams

Personality dimensions: the degree to which someone is dependable and organized and preserves in tasks

conscientiousness

The term _____ refers to the degree to which someone is organized, hardworking, responsible, persevering, thorough, and achievement oriented.

conscientiousness

Which of the Big Five personality measures has the greatest impact on behavior in organizations?

conscientiousness

In terms of leadership behavior, the term ____ refers to the extent to which a leader is friendly, approachable, supportive, and shows concern for employees.

consideration

In terms of leadership behavior, the term _____ refers to the extent to which a leader is friendly, approachable, supportive, and shows concern for employees.

consideration

for punishment to work, the punishment must be strong enough to stop the undesired behavior and must be administered......

consistently, contingently, and quickly

Determining validity of tests: Extent to which a selection tool measures a theoretical trait EX: scores on cognitive test and performance ratings of a new hire are strongly correlated at .62 accuracy

construct validity

Determining validity of tests: Extent to which a selection instrument, such as a test, adequately samples the knowledge and skills needed to perform a particular job

content validity

Variables in employment interview: purpose of the interview, laws and regulations, economic issues, physical setting, interview structure

context

Andy works as a freelance journalist at a local newspaper. He is paid $10 for every article he writes for the newspaper. In terms of reinforcement theory, this is a _____ reinforcement schedule.

continuous

Evaluation is biased upward or downward because of comparison with another employee just previously evaluated

contrast error

Hormel Foods had to recall 104,000 pounds of Stagg canned chili—labeled "hearty beef with a kick of green chilies"—after the kick turned out to come from the ground-up parts of a plastic handheld calculator. The recall was the application of which management function?

controlling

Southern Living magazine was forced to pull an issue off newsstands and mail warnings to 2.5 million subscribers after it became clear that a recipe for dinner rolls described as "little pillows from heaven" was considered controversial. The management function of ____ was used when the warnings were mailed to subscribers.

controlling

Training Methods: Programs combine practical on-the-job experience with formal classes (3)

cooperative training, internships, and governmental training

adding cost factors and divide by the number of people hired

cost of recruitment

benefits of diversity

cost savings attracting retaining talent driving business growth

Initial screening methods: Assesses the applicants based on the skills, abilities, education, and experience outlined in the job description

cover letters and resumes

create a diversity program

what action can a medium sized manufacturing company take if it wants to create a positive work environment in which every employee does his or her best work and individual differences are respected and not just ignored.

create a diversity program

The author of The Science of Good and Evil describes his meeting with the founders of Google in the book. He described them as visionary leaders, which means their primary goal for being in business is to ____.

create a positive image of the future

creating a diversity program

Establishing performance standards: elements that affect the appraisal measures that are not part of the actual performance performance measures performance capability is not reduced by external factors EX: During the performance evaluations of his two employees, Tom Jones, a manager, ignored the fact that one of the employees had a newer machine than the other employee

criterion contamination

Establishing performance standards: aspects of actual performance that are not measured actual performance standards capture all of an individual's contributions EX: During performance evaluation of his sales staff, a manager decided to focus only on sales revenue while ignoring other important but less quantifiable performance dimensions, such as customer service

criterion deficiency

Extent to which a selection tool predicts, or significantly correlates with, important elements of work behavior

criterion-related validity

Behavioral methods: Unusual event that denotes superior or inferior employee performance in some part of the job Manager keeps a log or diary for each employee throughout the appraisal period and notes specific incidents related to how well they perform

critical incident

Additional training and development programs: Process of training employees to do multiple jobs within an organization Advantages: Gives firms flexible capacity and Keeps workers interested and motivated

cross training

The ____ is purposefully composed of employees from different functional areas of the organization.

cross-functional team

Criterion-related validity: Verifying the results obtained from a validation study by administering a test

cross-validation

With divisions that focus on business clients and consumer clients, companies like Sprint, American Express, and others are examples of ____ departmentalization.

customer

Types of performance evaluations: Conducted by a firm's external and internal customers

customer evaluations

In recent years Kowalski's Markets expanded by purchasing four existing stores. One of the stores was located in Minneapolis' Camden neighborhood, a lower-class community unlike the store's typical upscale customer demographic. Rather than sell the property, the owners decided they had an obligation to provide a neighborhood grocery store to that community. Which of the following is an example of a primary stakeholder group for Kowalski's markets?

customers in the Camden neighborhood

Statistical approach: Point in the distribution of scores above which a person should be considered and below which the person should be rejected

cutoff

A technology ____ begins with the birth of a new technology and ends when that technology reaches its limits and dies as it is replaced by a newer, substantially better technology.

cycle

Which of the following is an internal recruiting method?

d. Job posting

Which of the following is an internal recruiting method? a. Walk-ins b. Job fairs c. Internet job sites d. Job posting e. Advertising

d. Job posting

Which of the following statements about federal employment laws is true? a. They do not deal with training and development activities. b. All federal laws are administered by the Department of Labor. c. These laws prohibit the use of gender, race, and age as the basis for employment decisions under all circumstances. d. The intent of these laws is to make factors such as gender, race, or age irrelevant in employment decisions. e. This body of law has not changed during the last two decades.

d. The intent of these laws is to make factors such as gender, race, or age irrelevant in employment decisions.

d. biographical data

The primary advantage of a structured interview is its ability to:

d. compare applicants more easily.

The term _____ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.

d. compensation

d. hostile work environment

d. work sample

email users who received the email about P&G febreeze he would have used..... to understand the message

decoding

...... consist of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and non verbal behaviors

deep level diversity

When a German pharmaceuticals company decided to implement a diversity training program, its human resources managers did a research and discovered that Americans typically reach decisions very quickly. One German manager described them as "hip shooters." This discovery had to do with _____.

deep-level diversity

training program, its human resources managers discovered that Americans typically reach decisions very quickly. One German manager described them as "hip shooters." He said, "We [Germans] are more analytical. We're more logical and systematic." This discovery had to do with ____.

deep-level diversity

Which of the following is a legal problem employers may encounter in seeking, providing, or using employment references as part of the selection process?

defamation lawsuits

The social responsiveness strategy that could be considered essentially a public relations approach is the ____ strategy.

defensive

4 phases in chief learning officer: objectives, trainee readiness, principles of learning Issues to be focused on: Training's instructional objectives, Readiness of trainees and their motivation, Principles of learning, Characteristics of instructors

design

Planning

determining organizational goals and a means for achieving them

In order to ensure that women have the same opportunities for development and advancement as men, companies should ______.

develop mentoring programs

Training

developing the skills, experience, and knowledge employees need to perform their jobs or improve their performance

Effort that is oriented more toward broadening an individual's skills for the future responsibilities

development

Purposes of a performance feedback: providing feedback about an employee's strengths and weaknesses

developmental

About half of the companies using 360-degree feedback for performance appraisal now use the feedback only for

developmental purposes.

surface level diversity

differences such as a sex, age, race/ethnicity and physical disabilities that are observable, typically unchangeable and easy to measure.

Surface-level diversity

differences such as age, sex, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure

Deep-level diversity

differences such as personality and attitudes that are communicated through verbal and nonverbal behaviors and are learned only through extended interaction with others

deep-level diversity

differences such as personality and attitudes that are communicated through verbal and nonverbal behaviors and are learned only through extended interaction with others.

Recently, a newly appointed CEO of a major corporation began by firing the entire management committee. A few months later, this same executive, fired two of his hand-picked senior executives. From this information, it is obvious that this executive was more concerned about his employees' performances than their job satisfaction. From this information, what type of leadership style is being used?

directive

Under the leadership of Michael Eisner, The Walt Disney Company developed an "executive-centric, Eisner-centric culture"—whatever Eisner wanted to happen, he made happen. In terms of the path-goal theory, Eisner used a(n) ____ leadership style to improve Disney's profitability.

directive

According to the path-goal theory of leadership, what type of leadership is being practiced that involves letting employees know precisely what is expected of them, giving them specific guidelines for performing tasks, scheduling work, setting standards of performance, and making sure that people follow standard rules and regulations.

directive leadership

A type

disagreement that focuses on individuals or personal issues.

C type

disagreement that focuses on problem issue related differences of opinion.

Companies are not considered unethical if they do not perform their ____ responsibilities.

discretionary

Refer to Anglo American. Even though Anglo American would not have been considered unethical if it had not begun the fight against AIDS, it chose to assume a social role of ____, the highest level of social responsibility.

discretionary responsibility

Refer to Wal-Mart. The addition of the corporate compliance department reflects the implementation of a(n) ____.

discrimination and fairness paradigm

The primary benefit of the ____ paradigm is that it generally brings about fairer treatment of employees and increases demographic diversity.

discrimination and fairness paradigm

The primary benefit of the _____ is that it generally brings about fairer treatment of employees and increases demographic diversity. chp12

discrimination and fairness paradigm

The primary benefit of the ______ paradigm is that it generally brings about fairer treatment of employees and increases demographic diversity.

discrimination and fairness paradigm

disparate treatment

An individual's ____ refers to his or her tendency to respond to situations and events in a predetermined manner.

disposition

An individual's _____ refers to his or her tendency to respond to situations and events in a predetermined manner.

disposition

A modem factory in the U.S has 1,200 workers who speak 20 different languages. This factory illustrates _____.

diversity

Japanese-based Honda Motors recently opened a manufacturing plant in China. The Chinese balked at wearing the standard Honda white uniforms because white in China is a funeral color. The Chinese workers agreed to wear the white uniforms if they could wear gray caps. The compromise made everyone happy. This cultural sensitivity is an example of how ____ influences organizations.

diversity

____ within P&G's management has led the company to realize that Hispanic consumers "are more likely to support a company or brand that is active in their community."

diversity

diversity audit

A(n) is a formal assessment that measures employee and management attitudes, investigates the extent to which people are advantaged or disadvantaged with respect to hiring and promotions, and reviews companies' diversity-related policies and procedures.

diversity audit

A key difference between affirmative action and diversity is that ____.

diversity has a broader focus

A key difference between affirmative action and diversity is that _____.

diversity has a broader focus, while affirmative action does not

Avoid asking questions related to race, color, age, religion, sex, or national origin Questions are acceptable if job-related, and do not discriminate against a protected class Consult EEOC and FEP information when constructing guidelines for interviewers

diversity management

In the nursing home industry, pairing two younger workers with an older worker creates more job opportunities for the older workers. Furthermore, this pairing could be a significant advantage in nursing homes where an older worker may have more sensitivity to aging problems. This would be an example of a type of mentoring called ____.

diversity pairing

Which of the following diversity practices is a special kind of mentoring?

diversity pairing

Additional training and development programs: was designed in response to: Increase in globalization, Awareness of the varied, demographics of the workforce, Challenges of affirmative action, Dynamics of stereotyping, Changing values of the workforce, Potential competitive payoffs from bringing different people together for a common purpose

diversity training

To ensure that sexual harassment laws are followed and not violated, companies should ____.

do all of these

selection

do they have the ability to do what the team is doing, do they bring enough diversity, interpersonal skills to be an effective team number, conflict resolution.

top managers who encourage subordinates to do everything in their power to assure customers that internet myths about their companies were falsely engaged in......

downward communication

Types of tests: right of an employer in accordance with drug-free workplace act of 1988

drug test

Who is in control of externally caused behavior?

due to outside factors, not your fault

Capital Chemicals Corp. is facing a forthcoming shortage of process operators and is hiring new ones as fast as it can. The average age of an effective process operator in Capital Chemicals is 50. The voluntary early retirements of the highly qualified and experienced operators is an example of _____. chp11

dysfunctional turnover

_____ are procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job-related information not provided by applicants. a. Recruitment evaluation procedures b. Validation tests c. Biographical data assessments d. Integrity checks e. Background checks

e. Background checks

Which of the following is an example of a subjective performance measure?

e. Behavioral observation scale

Which of the following questions is deemed acceptable for employers to ask applicants during the selection process?

e. Have you ever been convicted of a crime?

_____ can be best defined as the process of finding, developing, and keeping the right people to form a qualified work force.

e. Human resource management

The primary advantage of a structured interview is its ability to: a. directly predict job performance. b. act as a substitute for biodata. c. reveal all background information. d. offer variety during the interview for each applicant. e. compare applicants more easily.

e. compare applicants more easily.

The term _____ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work. a. fee b. wage c. salary d. benefit e. compensation

e. compensation

e. compressed

Before beginning to recruit job applicants, organizations must _____. a. promote the existing employees b. advertise for job candidates c. introduce new product lines d. organize internal job posting e. conduct a job analysis

e. conduct a job analysis

e. hostile work environment

For some time now, GlaxoSmithKline (GSK) has been making anti-AIDS drugs like Retrovir and Epivir available in hard-hit areas of Africa at up to 75 percent off the global price. But that wasn't enough for AIDS prevention groups, which were outraged by GSK's decision to use the World Trade Organization's (WTO's) patent protection rules to take action against governments importing lower-cost versions of these drugs. AIDS prevention groups saw GSK's use of WTO regulation as acting at which level of social responsibility?

economic

Bernd Pischetsrieder, chief executive of Volkswagen, announced restructuring plans for the company. VW is Europe's largest carmaker and needed to make itself profitable once again. To do so, VW cut thousands of jobs in the ensuing years through natural attrition, early retirement, and buying workers out of their contracts. The carmaker also considered whether its component parts factories in Brunswick, Kassel, and Wolfsburg were helping VW accomplish its organizational goal. Pischetsrieder blamed much of the company's problems on restructuring that was done in 1993. He insisted that the company is missing a whole generation of managers because its former CEO eliminated a whole layer of management. Now, 45 percent of managers were expected to go into retirement in the following three or four years. Refer to Volkswagen. VW is examining the ____ of its component parts factories.

effectiveness

Refer to Amazon.com. CEO Jeff Bezos must wrestle with basic management issues such as how to get more done at Amazon with a minimum of effort, expense, or waste. In other words, Bezos must make Amazon more:

efficient

People with high degree of _____ respond well under stress

emotional stability

People with the Big Five dimension of ____ respond well under stress.

emotional stability

Which of the following traits refers to the tendency of leaders to remain even-tempered and consistent in their outlook and the way they treat others even when things go wrong?

emotional stability

Which of the following is NOT one of the Big Five personality dimensions?

empathy

Job specialization can result in ____.

employee boredom

External Recruiting Methods: Process of dismissing employees who are then hired by a leasing company which handles all HR activities and contracting with that company to lease back the employees

employee leasing

Profile of a worker developed by studying an organization's top performers in order to recruit similar types of people surveying their top performers about what they like to do, what events they attend, what websites they visit, and how they like to be contacted and recruited recruit similar top performers

employee profile

perpetuate existing employee demographic and potentially discriminatory an internal recruitment method employed by organizations to identify potential candidates from their existing employees' social networks.

employee referral

An ESOP is an ____

employee stock ownership plan

An ESOP is an ____.

employee stock ownership plan

An ESOP is an _____.

employee stock ownership plan

An ESOP is an:

employee stock ownership plan

Which of the following is another term for considerate leadership behavior?

employee-centered leadership

piecework pay plans

employees are paid a set rate for each item produced up to some standard (e.g., 35 cents per item produced for output up to 100 units per day). Once productivity exceeds the standard, employees are paid a set amount for each unit of output over the standard (e.g., 45 cents for each unit above 100 units).

profit sharing

employees receive a portion of the organization's profits over and above their regular compensation. The more profitable the company, the more profit is shared

Phased retirement

employees transition to retirement by working reduced hours over a period of time before completely retiring

General effect of the laws

employers may not discriminate in employment decisions based on sex, age, religion, color, national origin, race, disability.

quid pro quo

employment outcomes, such as hiring, promotion or simply keeping ones job depend on wether an individual submits to sexual harassment.

Outplacement services

employment-counseling services offered to employees who are losing their jobs because of downsizing

To help companies reduce age discrimination, their managers can ____ chp12

ensure that younger and older workers interact with each other

To help companies reduce age discrimination, their managers can ____.

ensure that younger and older workers interact with each other

To help companies reduce age discrimination, their managers can _____.

ensure that younger and older workers interact with each other

Increasing numbers of blacks and Hispanics are now in upper income tax brackets by virtue of

entrance into professional, engineering, and managerial positions

3 factors that affect an employee's performance: equipment/materials, job design, economic conditions, unions, rules and policies, managerial support, laws and regulations

environment

According to _____, people will be motivated at work when they perceive that they are being treated fairly.

equity theory

Distributional errors: Performance rating error in which all employees are rated about average

error of central tendency

Trait methods: Requires the rater to compose a statement describing employee behavior

essay method

recommendations for minimizing the occurrences of affecting conflict and having a good fight.

establish common goals work with more, rather than less information maintain a balance of power inject humor into the workplace

Additional training and development programs: came up due to violations such as: Harassment Health and safety Wage-and-hour violations

ethics training

The glass ceiling is most closely associated with ____

ethnic, racial, and gender discrimination

The glass ceiling is most closely associated with ____.

ethnic, racial, and gender discrimination

The glass ceiling is most closely associated with _____.

ethnic, racial, and gender discrimination

4 phases in chief learning officer: reactions, learning, behavior, results

evaluation

External Methods for Recruiting: This method of recruiting is very expensive, but it is useful when companies have a position that is difficult to fill. A criticism of this recruiting method is that it may position senior applicants as superstars, driving up hiring costs and fees

executive search

Biographical data (bio-data)

extensive surveys that ask applicants questions about their personal backgrounds and life experiences

Methods for what type of recruting: advertisements, walk-ins and unsolicited applications and resumes, the internet, social media, mobile, job fairs, employee referrals, recruiting, executive search firms, educational institutions, work-study programs and internships professional associations and labor unions, public employment agencies, private employment agencies, staffing agencies, independent contractors, employee leasing

external

What are the 5 basic dimensions of personality?

extraversion, emotional stability, agreeableness, conscientiousness, and openness to experience Of these, conscientiousness is perhaps the most important because conscientious workers tend to be better performers on virtually any job. Extraversion is also related to performance in jobs that require significant interaction with others.

Personality dimensions: degree to which someone is talkative, sociable, active, aggressive, excitable

extroversion

A job specification summarizes the basic tasks, duties, and responsibilities of a job, and a job description summarizes the qualifications needed to successfully perform the job.

false

360-degree feedback

feedback comes from four sources: the boss, subordinates, peers and coworkers, and the employees themselves. The data, which are obtained anonymously (except for the boss's), are compiled into a feedback report comparing the employee's self-ratings with those of the boss, subordinates, and peers and coworkers. Usually, a consultant or human resource specialist discusses the results with the employee. The advantage of 360-degree programs is that negative feedback ("You don't listen") is often more credible when it comes from several people.

For raters which provides them some pointers they can use while providing performance feedback to the employees Basic areas: Communicating effectively Diagnosing the root causes of performance problems Setting goals and objectives

feedback training

Which of the following is an example of an interpersonal role?

figurehead

Taken by the managers or supervisors who communicate to the applicant through the HR department Internal candidates are informed about the recruitment by the hiring managers Rejected candidates are to be notified about the decision by the organization

final decision

Mike Walker supervises operations on the chassis assembly line for a large vehicle manufacturer. Most of his time is spent in quality control maintenance, scheduling workers, and training new employees. Walker would be categorized as a:

first-line manager

Distributional errors: Raters are required to place a percentage of employees into various performance categories

forced distribution

Diversity audits

formal assessments that measure employee and management attitudes, investigate the extent to which people are advantaged or disadvantaged with respect to hiring and promotions, and review companies' diversity-related policies and procedures

What is the halo/horn effect?

forming a gerneral impression of a person on the basis of a since characteristic (+/-)

When incremental improvements are made to a dominant technological design such that the improved version of the technology is fully backward compatible with the older version, ____ is said to have occurred.

generational change

Management

getting work done through others

Stock options

give employees the right to purchase shares of stock at a set price

Refer to Unilever. After studying the problem, the executive committee discovered that the company recruited the same number of men and women, but women were not being promoted to the top management positions. This probably resulted from the existence of a(n) ____.

glass ceiling

Refer to Wal-Mart. Wal-Mart has 65 percent female employees, and women comprise just 41.3 percent of its management trainees, 35.7 percent of its assistant managers, 22.8 percent of its co-managers, and 14.3 percent of its store managers. This indicates the giant retailer may have a(n) ____.

glass ceiling

The _____ is a barrier that prevents women and minorities from advancing to the top jobs in an organization.

glass ceiling

The _____ is a barrier that prevents women and minorities from advancing to the top jobs in an organization. chp12

glass ceiling

When AT&T hired a female as its president, it was evidence that AT&T does not have a(n) ____ to prevent women from rising to leadership positions.

glass ceiling

When ProvisionPro, a logistics firm, hired Melissa as its president, it became evident that ProvisionPro does not have a(n) _____ to prevent women from rising to leadership positions.

glass ceiling

when AT&T hired Betsy Bernard as its president it was evidence that AT&T does not have an ........ to prevent women from rising to leadership positions.

glass ceiling

Location: Companies look globally for labor, to save costs and to attract the best talent

global recruiting markets

Ellie's Fresh Foods is an up-and-coming chain of supermarkets. It has branches in five cities. By the end of the next two years, it hopes to have branches in at least ten cities all over the country. In the context of motivation concepts, this is an example of a(n) _____.

goal

Incorporating principles of learning: Description of the training program, its objectives, and learning points

goal setting

goal setting theory

goals can energize behavior

steps in performance management process: (6)

goals set to align with higher level goals, behavioral expectations and standards set and then aligned with employee/organizational goals, ongoing performance feedback provided during cycle, performance appraised by manager, formal review session conducted, HR decision making (pay, promotion, etc.)

Trait methods: Each employee is rated according to a scale of characteristics

graphic rating-scale method

In a leadership group discussion, another common assessment center exercise, a

group of six applicants is given approximately two hours to solve a problem, but no one is put in charge

Minority domination tends to be a particular problem in ____.

groups of ten or larger

temporal error: the tendency for an impression created in one area to influence opinion in another area

halo effect

The U.S. Sentencing Commission Guidelines impose smaller fines on companies that ____.

have already established a specific type of compliance program

Which of the following questions is deemed acceptable (i.e., "legal") for employers to ask applicants during the selection process?

have you ever been convicted of a crime?

Which of the following is NOT an example of a pay-variability decision used to motivate employee performance?

heierarchial pay

Which of the following is NOT an example of a pay-variability decision used to motivate employee performance?

hierarchical pay

authority compliance

high concern for production low concern for people

The fastest-growing population group in the United States is ______.

hispanic-americans

Selection: maximize these accurate prediction

hits

Which of the following traits refers to the extent to which leaders are truthful with others?

honesty

Types of tests: used for predicting job performance and disruptive behaviors for the applicant by asking series of questions

honesty and integrity tests

temporal error: a tendency to allow one's judgement of another person, esp in a job interview, to be unduly influenced by an unfavorable

horn effect

Former female employees of a national real estate brokerage firm claimed that they were subjected to lewd remarks, unwanted groping and sexual prospections by male coworkers. according to their attorney. "the firm created a frat house culture and then failed to do anything about it" their suit claims the women were victims of......

hostile work environment

After identifying the problem in the basic model of ethical decision-making, the next step is to ____.

identify the constituents

Refer to Gap. Gap was ignoring its discretionary responsibilities to society when it ____.

ignored the terrible treatment of overseas workers in the clothing industry

Middle managers will most likely have to:

implement the changes generated by top managers

4 phases in chief learning officer: methods and learning outcomes

implementation

Michael, the manager of Eastside Stores, does not care much about the production or his employees. He just wants to get through the day. He does not take any initiative and just does the minimum amount of work he is required to do to keep his job. In this context, Michael is using the _____ style of leadership.

impoverished management

Diversity helps companies grow by ____.

improving marketplace understanding

improving the quality of problem solving

diversity pairing

in the nursing home industry, pairing two younger workers with an older worker creates more job opportunities for the older workers. Furthermore, this pairing could be a significant advantage in nursing homes where an older worker may have more sensitivity to aging problems. this would be an example of a type of mentoring called____.

internal attribution

in which behavior is thought to be voluntary or under the control of the individual

Why can performance evaluations fail?

inadequate preparation of the part of the manager, employee is not given clear objectives at the beginning of performance period, inconsistent ratings among supervisors

what creates dissonance?

inconsistency between attitudes and between attitudes and behaviors.

External Recruiting Methods: Workers who are self-employed and do project work on a contract basis for different organizations free to work on multiple projects at the same time, do not receive benefits, companies do not pay social security, unemployment, or workers' compensation taxes when they hire them they must pay taxes themselves hiring them cuts employment-related costs

independent contractors

Incorporating principles of learning: Hands on activities and breaking large groups to smaller groups can help trainers accommodate different learning styles

individual learning differences

Which of the following is a potential disadvantage associated with the use of work teams?

initially high employee turnover

Refer to Hewlett-Packard. As Mark Hurd began his role as CEO, he needed to ____ to improve the performance of his management team.

initiate structure

Refer to Oakland Athletics. Other teams have an average payroll of $85 million. Beane's payroll for the Athletics is only $33 million. His ability to be frugal and yet build a successful team is in large part due to his ability to set goals, give directions, and assign tasks. In other words, Beane excels in ____.

initiating structure

United Fruit Company is the owner of the Chiquita brand of bananas. United Fruit emphasized how the fruit was to be picked and packed for transportation and shows no concern for the workers. United Fruit can be considered using _____ type of managing.

initiating structure

Organizational ____ is the successful implementation of creative ideas in organizations.

innovation

Patterns of innovation over time that can create sustainable competitive advantage are called ____.

innovation streams

Patterns of innovation over time that can create sustainable competitive advantage are called:

innovation streams

Which of the following is a major concern of leaders (as opposed to managers)?

inspiring and motivating others

leading

inspiring and motivating workers to work hard to achieve organizational goals

Information collected through needs assessment, can help state the desired outcomes of training through written items Desired outcomes of a training program Describe skills or knowledge to be acquired and attitudes to be changed Are performance centered are clear statements of what you intend the results of training or instruction to be

instructional objectives

According to expectancy theory, in order for employees to be highly motivated, ____ must be high.

instrumentality

disparate treatment

intentional discrimination that occurs when people are purposely not given the same hiring, promotion, or membership opportunities because of their race, color, sex, age, ethnic group, national origin, or religious beliefs.

open system

interact with their environment and depend on them for survival. open to the environment and interacting with it

Methods for this type of recruiting: internal job postings, identifying through performance appraisals (nine-box grid), skills inventories replacement charts

internal

Quick way to find qualified employees interested in a position

internal job posting

Markets in which workers are hired into entry-level jobs and higher-level jobs are filled from within

internal labor markets

The central concern of the job characteristics model (JCM) is ____.

internal motivation

Primary locations to find candidates?

internal or external to firm

Advantages for what? Talent is already readily available, get up to speed faster, there is less uncertainty about how they will perform, you do not have to run advertisements to find them support for a culture of employee engagement, increased employee morale, lower orientation and training costs

internal recruiting

Post Conventional

internalized principles

Disparate treatment

international discrimination that occurs when people are purposely not given the same hiring, promotion, or membership opportunities because of their race, color, sex, age, ethnic group, national origin, or religious beliefs

Initial screening methods: are checked before inviting applicants for face-to-face interviews

internet checks and phone screening

What is the most commonly used search tactic by job seekers?

internet searches

According to Mintzberg, which of the following are the three major roles managers fulfill while performing their jobs?

interpersonal roles, informational roles, and decisional roles

Agreement among two or more interviewers EX: two interviewers score a structured interview in similar ways

interrater reliability

Variables in employment interview: process and outcome (hiring decision)

interview

Variables in employment interview: experience/training age, sex, race, etc. perception, nonverbal cues, goals

interviewer

Plays a central role in the selection process Practical when there are only a small number of applicants Serves other purposes, such as public relations maintain great faith and confidence in their judgments

interviews

Structured interviews

interviews in which all applicants are asked the same set of standardized questions, usually including situational, behavioral, background, and job-knowledge questions

Unstructured interviews

interviews in which interviewers are free to ask the applicants anything they want

shareholders

invested money in the company

Hierarchical pay structures

involve big differences from one pay level to another. The highest pay levels are for people near the top of the pay distribution.

Organizational development ____.

is a philosophy and collection of planned change interventions

The chain of command ____.

is described by none of these

Unilever has operations in 150 countries. Recently, Unilever took 100 of these top managers on a jungle retreat to Costa Rica. To the dismay of Unilever's chair, there were no women in the group. Upon investigation, he learned that only one woman had even been invited. As the retreat progressed, its participants commented on the richness of diversity in nature and how everything needs diversity to grow. These comments caused Unilever's chair to establish an executive committee to examine practical ways to overcome barriers to women's promotion. They decided to avoid setting numerical targets because they encourage positive discrimination and instead examined recruitment and promotion practices. Refer to Unilever. This is an example of a diversity program because it ____.

is done voluntarily

is done voluntarily.

Linking pay to performance

is intended to increase employee motivation, effort, and job performance

The organizational process ____.

is the collection of activities that transform inputs into outputs that customers value

perception

is the process by which individuals attend to, organize, interpret, and retain information from their environments.

defensive bias

is the tendency for people to perceive themselves as personally and situationally similar to someone who is having difficulty or trouble.

closure

is the tendency to fill in the gaps where information is missing, that is, to assume that what we don't know is consistent with what we already do know.

Selective perception

is the tendency to notice and accept objects and information consistent with our values, beliefs, and expectations, while ignoring or screening out inconsistent information.

diversity

japanese-based Honda Motors recently opened a manufacturing plant in China. The Chinese balked at wearing the standard Honda white uniforms because white in China is a funeral color. The Chinese workers agreed to wear the white uniforms if they could wear gray caps. The compromise made everyone happy. This cultural sensitivity is an example of how _____ influences organizations.

A ____ is a purposeful, systematic process for collecting information on the important work-related aspects of a job.

job analyses

A ____ is a purposeful, systematic process for collecting information on the important work-related aspects of a job

job analysis

A __________ is a purposeful, systematic process for collecting information on the important work-related aspects of a job.

job analysis

Bona fide occupational qualifications would be most likely included in a(n) ____.

job description

primary source document for completing a task needs analysis for training

job description

Two of the most important results of a job analysis are ____.

job descriptions and job specifications

An organization that has increased the number of different tasks that a worker performs within one particular job has engaged in ____.

job enlargement

the job design approach associated with.......... involves increasing the number of different tasks that a worker performs within one particular job and given workers the authority and control to make meaningful decisions about their work.

job enlargement job enrichment

External Recruiting Methods: Recruiters set up booths, meet prospective candidates, and exchange employment information This recruiting tool is particularly effective if a company wants to draw a large number of applicants from a particular geographic region. Some companies, concerned about recruiting in too narrow a location, will use a virtual version of this recruiting tool. Identify whether each of the following statements is descriptive of independent contractors

job fairs

Types of tests: designed to measure people's level of understanding about a particular job EX: CPA exam

job knowledge test

according to some industrial psychologists....... is a function of motivation times ability times situational constraints

job performance

research shows that while initiating structure impacts primary on......... consideration impacts primary on......

job performance job satisfaction

Research shows that while initiating structure impacts primarily on ____, consideration impacts primarily on ____.

job performance; job satisfaction

Which of the following is an internal recruiting method?

job posting and career paths

A _______ is a written summary of the qualifications needed to perform a particular job.

job specification

Bona fide occupational qualifications would be most likely included in a(n) ____.

job specification

Trends in Hiring Practices Zachary Schneider saw a sign in the window of an Amy's Ice Creams franchise operation. The sign said the company was looking for new employees. When he went in to ask for a job application, he was given a paper bag and told to do "something creative with it." The test was to see whether the job applicant was suited to carrying out the chain's mission: "To make people's day." This type of pre-employment assessment is not unusual. Gourmet grocery chain Central Market uses a four-page application form which includes essay questions such as "Tell us about your favorite food experience." If it seems an applicant is a good match for the company, he or she is asked to make a statement about himself or herself using items found in the grocery store and to participate with other applicants in a roundtable discussion. Refer to Trends in Hiring Practices. The need for creative skills in order to work at Amy's would be listed as a ____ that the company's HR department would have developed for franchisees.

job specification

help identify the competencies employees need for success Knowledge, skills, abilities, and other factors (KSAOs)

job specifications

In order to be considered ____, recruitment, selection, training, performance appraisals, and employee separations must be valid and be directly related to the important aspects of the job and identified by a careful job analysis.

job-related

Performance standards: derived from a job analysis and reflected in an employee's job description and job specifications

job-related requirements

human resources

keeping developing finding good employees

quantitive

kind of facility being build, trade barriers, exchange rates, and transportation and labor costs.

Characteristics of successful instructors:

knowledge of subject, enthusiasm, sincerity, interest in trainees, sense of humor, ability to communicate clearly, willingness to provide individual assistance

A technology cycle occurs whenever there are major advances or changes in the ____ in a field or discipline.

knowledge, tools, and techniques

External Recruiting Methods: are principal source of applicants for blue collar and some professional jobs

labor unions

In terms of leadership behavior, the term ____ refers to the extent to which a leader is friendly, approachable, supportive, and shows concern for employees.

leadership

Refer to Hewlett-Packard. Critics say that Fiorina's weakness as CEO is that she focused too much on ____ and not enough on ____.

leadership; management

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward high performing employees and bolster morale during a sales-flattening economic downturn. Radeback had to engage in which management function?

leading

Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store by hosting its first employee appreciation week. It used the management function of ____ to boost morale.

leading

Decentralization ____.

leads to faster decision making and more satisfied customers and employees

Criteria for Evaluating Training: Testing the knowledge and skills of trainees before and after a training program will help determine their improvement

learning

B.R.D group of companies has launched a comprehensive diversity initiative that includes frequent diversity retreats for employees, innovative recruitment efforts, employee benefits for domestic partners, and extensive support services focused on race, gender, disability, religion, hobbies, and age. B.R.D uses the _____ paradigm for managing diversity.

learning and effectiveness

Refer to Unilever. To focus on deep-level diversity, Unilever would need to use the ____ paradigm.

learning and effectiveness

Training Methods: e-learning Online system that provides a variety of assessment, communication, teaching, and learning opportunities

learning management systems (LMS)

Training methods: behavior modeling components (4)

learning points, model, practice and role play, feedback and reinforcement

Which of the following training methods is most appropriate for imparting information or knowledge to trainees?

lectures and planned readings

Which of the following training methods is most appropriate for imparting information or knowledge to trainees? When the objective of training is practicing, learning, or changing behaviors?

lectures and planned readings; role playing

Ramin wood, which is used to make pool cues and picture frames, was declared an endangered species and its export is regulated by the government of Indonesia. In spite of attempts to control the sale of the wood, it is still being carried across Indonesia's national borders and sold in Malaysia where government officials pretend the wood was legally acquired. Companies that buy the illegally-acquired wood in Malaysia are ignoring their ____ responsibility to society.

legal

Bona fide occupational qualification (BFOQ)

legal to hire someone on basis of sex, religion or national origin when it is reasonably necessary to the normal operation of that particular business

Distributional errors: Appraiser gives employees either unusually high or unusually low ratings

leniency or strictness error

A(n) __________ function is an activity that contributes directly to creating or selling the company's products.

line

In terms of the chain of command, ____ authority is the right to command immediate subordinates, while ____ authority is the right to advise but not command others who are not subordinates.

line; staff

Functional turnover

loo of poor-performing employees who voluntarily choose to leave a company

Employee turnover

loss of employees who voluntarily choose to leave the company

Dysfunctional turnover

loss of high-performing employees who voluntarily choose to leave a company

Functional turnover

loss of poor-performing employees who choose to leave the organization

Refer to Anglo American. The wave of relief, optimism, and hope throughout South Africa is a reflection of the ____ caused by Anglo's decision.

magnitude of consequences

The Department of Defense doesn't classify pilferage as a major problem, as its annual inventory losses run $1-2 billion a year. The intentional theft and sale of defense secrets would have greater ethical intensity than this pilferage due to ____.

magnitude of consequences

To make sure that people with disabilities have the same opportunities as everyone else, organizations can ____.

make a commitment to reasonable workplace accommodations

To make sure that people with disabilities have the same opportunities as everyone else, organizations can ____.

make a commitment to reasonable workplace accomodations

When Ruth was hired to be the second-in-command at Graham Mailing Services, she was told that her job was to deal with the employees to make sure they got the mailing done to the customers' specifications. She was not instructed on how to run machines or in any other technical area because her position was a job in:

management

Results methods: Philosophy of management that rates employees based on the achievement of goals set mutually by them and their manager

management by objectives (MBO)

Types of performance evaluations: Conducted by an employee's manager and reviewed by a manager one level higher

manager and/or supervisor evaluation

Disadvantage of ERIP

may fail to predict if good or bad employees will retire and how many will retire

Incorporating principles of learning: Use of simple and understandable terminology during training

meaningfulness of presentation

cost leadership

means producing a product or service of acceptable quality at continently lower producing costs than competition so that the firm can offer the product or service at the lower price in the industry.

differentiation

means producing or service sufficiently different from competitors offerings that customers are wiling to pay a premium price for the extra value or performance that it provides.

Objective performance measures

measures of job performance that are easily and directly counted or quantified

Subjective performance measures

measures of job performance that require someone to judge or asses worker's performance

Objective performance measures

measures that are easily and directly counted or quantified -include output, scrap, waste, sales

A(n) ____ organization is an organization that is characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication.

mechanistic

A(n) __________ organization is an organization that is characterized by specialized jobs and responsibilities, precisely defined, unchanging roles, and a rigid chain of command based on centralized authority and vertical communication.

mechanistic

Types of tests: ensure the healthy of an applicant is adequate to meet the job requirements ONLY may be required after a conditional job offer is made

medical examinations

The major drawback to the use of virtual teams is ______.

members must learn to express themselves in new contexts

Selection: avoid these inaccurate predictions

misses

Trait methods: Similar to other scale methods but based on comparison with (better than, equal to, or worse than) a standard They contain statements representing good, average, and poor performance

mixed-standard scale method

Incorporating principles of learning: Increases quality of behavioral training

modeling

local adapation

modifying rules, guidelines policies, and procedures to adapt to differences in foreign customers, governments and regulatory agencies.

Except for the core business activities that they can perform better, faster, and cheaper than others, __________ outsource all remaining business activities to outside companies, suppliers, specialists, or consultants.

modular organizations

Connie O'Day is a middle-level manager for the publishers of Free Spirit magazine, a publication targeted to women who are not focused on finding a husband or maintaining a house and garden. She spends much of her day conducting interviews with groups of women to determine what they consider most important in their lives. She also keeps an eye on the sales and content of other women's magazines. Which informational role does O'Day perform?

monitor

controlling

monitoring progress toward goal achievement and taking corrective action when progress isn't being made

3 factors that affect an employee's performance: career ambition, goals and expectations, job satisfaction and frustrations, fairness perceptions, relations with coworkers

motivation

The three components of _____ are initiation of effort, direction of effort, and persistence of effort.

motivation

_____ is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal.

motivation

job performance=

motivation*ability*situational constraints

global consistency

multinational company has offices, manufacturing, plants, and distribution facilities in different countries

Statistical approach: Selection decision model that requires an applicant to achieve some minimum level of proficiency on all selection dimensions

multiple cutoff model

Statistical approach: Sequential strategy in which only the applicants with the highest scores at an initial test stage go on to subsequent stages sequential in that after candidates go through an initial evaluation stage, those who score well are provisionally accepted and are assessed further at each successive stage

multiple hurdle model

4 phases in chief learning officer: organization, task analysis, person analysis

needs assessment

4 phases in chief learning officer:

needs assessment based on the firm's competitive objectives, program design, implementation, evaluation

Post-interview screening: Failure of an organization to discover, via due diligence, that an employee it hired had the propensity to do harm to others criminal records checks and credit checks

negligent hiring

the preference for hiring relatives of current employees could lead to issues of favoritism

nepotism

Personality dimensions: the degree to which someone is secure, calm, independent, and autonomous

neuroticism

Comparative diagram that includes appraisal and assessment data to allow managers to easily see an employee's actual and potential performance

nine-box grid

Do mentors have to be a certain age?

Types of interviews: Maximum amount of freedom is given to the applicant in determining the course of the discussion

nondirective interviews

Group cohesion tends to be relatively strong at the ______ stage of team development.

norming

______ are informally agreed-on standards that regulate team behavior

norms

According to John Kotter's analysis of the errors managers make when leading change, the first and potentially most serious of these errors is:

not establishing a great enough sense of urgency

semi autonomous work group

not only provided advice and suggestions to management but also have the authority to make decisions and solve problems related to the major tasks required to produce a product or service.

Voluntary separation

occurs when employees decide to quit or retire

Involuntary separation

occurs when employers decide to terminate or lay off employees

Early retirement incentive program (ERIP)

offer financial benefits to employees to encourage them to retire early.

tend to perform less effectively compared to younger workers are more likely to quit, be late, or be absent than younger workers typically demonstrate poor judgement care less about the quality of their output than younger workers -are accurately described by none of these-

older workers____.

Training Methods: Method by which employees are given hands-on experience with instructions from their supervisor or other trainer most common method used for training nonmanagerial employees

on-the-job training (OJT)

Additional training and development programs: Process of systematically socializing new employees to help them get on board with an organization

onboarding

single use plans

one time event plans example- Budget because it has a start and end date

According to the Americans with Disabilities Act, disabilities (and reasonable accommodations for them) should be discussed ____.

only after a job offer has been made

A family restaurant based in the English speaking providence of Ontario, was planning on opening a catering business in the French-speaking areas of Canada, This restaurant would need employees with which of the following dimensions of personality?

openness to experience

Personality dimensions: the degree to which someone is intellectual, philosophical, insightful, creative, artistic, and curious

openness to experience

A(n) ____ organization is one that is characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge.

organic

4 phases in chief learning officer: Needs assessment examination of the environment, strategies, and resources the firm faces so as to determine what training it should emphasize

organization analysis

Components of creative work environments

organizational supervisory work group freedom from impediments lack of organizational impediments challenging work

Creativity was needed to improve efficiency without raising costs at one automobile maker. Over the last few years, the company has successfully implemented a creative engineering program that allows its plants to produce more than one type of car from the same assembly line. This successful change to a flexible manufacturing system is an example of ____.

organizational innovation

organizational plurality

The term refers to a work environment where (1) each member is empowered to contribute in a way that maximizes the benefits to the organization, customers, and themselves; and (2) the individuality of each member is respected by not segmenting or polarizing people on the basis of their membership in a particular group.

organizational plurality

Additional training and development programs: Formal process of familiarizing new employees with: Organization, Jobs, Work units

orientation

Which of the following provides employment counseling services for employees faced with downsizing?

outplacement centers

Types of interviews: Board of interviewers questions and observes a single candidate

panel interview

An in-basket exercise is a

paper-and-pencil test in which an applicant is given a manager's in-basket containing memos, phone messages, organizational policies, and other communications normally received by and available to managers

Fusion Inc. is a fast-growing clothing chain targeted to the alternative teen demographic. Fusion's CEO Paula relies on her employees to locate new trends. Paula consults with her employees very regularly for suggestions on what the stores should carry. She relies on their input before making inventory decisions. According to the path-goal theory, Paula uses a(n) _____ leadership style.

participative

she was not looking to change jobs, she saw a posting on LinkedIn and is now considering taking a new job at Google for its superb health benefits and early retirement opportunity is someone who is being considered for a position but is not actively searching for a job sought out by recruiters people who are not looking for jobs but could be persuaded to take new ones given the right opportunity

passive job seeker

Types of performance evaluations: Conducted by one's fellow employees, on forms compiled into a single profile for use in the evaluation meeting

peer evaluations

hierarchy of needs

people are motivated by physiological (food, water) safety (physical and economic) belongingness (friendship, love, social interaction) esteem (achievement and recognition) self actualization (realizing your potential needs)

perception and perpetual filters

people perceive according to personality, psychology and experiences based filters.

what causes communication problmes

perception because two people exposed to the same communication can view it differentely

Result of an annual or biannual process in which a manager evaluates an employee's performance Uses the information to show the person where improvements are needed and why

performance evaluations

Process of creating a work environment in which people can perform to the best of the abilities

performance management

A team has finally matured into a fully-functioning team at the ____ stage of development.

performing

A team has finally matured into a fully-functioning team at the _____ stage of development.

performing

Which of the following is one of the stages that teams pass through as they develop and grow, rather than decline?

performing

Training should never be conducted without first

performing a need assessment

4 phases in chief learning officer: Needs assessment determination of the specific individuals who need training

person analysis

____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.

personality

_____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.

personality

Initial screening methods: is used to narrow down the field and save managers time

phone screening

Types of tests: assess a person's physical abilities for demanding and dangerous jobs

physical ability tests

________ is a compensation system in which employees are paid a set rate for each item they produce.

piecework

A career path is a

planned sequence of jobs through which employees may advance within an organization

To achieve its goal of increased market share, Krispy Kreme launched a program in Palm Beach County, Florida, that awards grade-school students a free doughnut for every A on their report cards. Which management function was used to create this program?

planning

Tactical Plans

plans created that specify how the company will use resources, budgets, and people over the next six months to two years to accomplish specific goals within its mission.

standing plans

plans used repeatedly to handle frequently recurring events. Example: Pay Roll

incorporating the principles of learning: mass vs distributed learning Learning situation when progress does not occur Learning curve can be used to track an individual's progress

plateau

Types of tests: used to determine if a person uses drugs, has stolen from an employer, or has committed a serious undetected crime- cannot be used as part of the selection process for most jobs due to a law prohibiting its use

polygraph test

In Fiedler's contingency theory, the term ____ refers to the degree to which leaders are able to hire, fire, reward, and punish workers.

position power

Larry Tobin is now president of Fairwinds Credit Union in Florida where he started as a part-time teller. He's learned to ignore one bit of advice he's frequently heard, "Work with what you have." Tobin doesn't buy that view. He subscribes to the philosophy that calls for "having the right people on the bus and the right people in the right seats on the bus." After Tobin assumed the helm at Fairwinds, he made several personnel changes. This ability to make these personnel changes defines Tobin's ____.

position power

Refer to Hewlett-Packard. According to the contingency theory, when Mark Hurd decided to lay off 14,500 employees, he was showing high ____.

position power

the contingency theory, the term..... refers to the degree to which leaders are able to hire, fire, rewards and punish workers

position power

this is consisted of reference checks and background checks after the interview is over

post-interview screening

McClelland's Learned Needs Theory identifies three needs. They are the needs for _____.

power, achievement, and affiliation

Objective and standardized measure of a sample of behavior that is used to gauge a person's KSAOs relative to other individuals Process of evaluating individuals Has the potential for legal challenges by applicants

pre-employment tests

Doug has a low-paying job for a telecommunications company. Every day when he goes home from work, Doug puts a headset, a stapler, or something similar in his lunch box and takes it home with him. Doug sees nothing wrong with his behavior since he feels he is being paid less than he should. In terms of Kohlberg's stages of moral development, Doug is operating at which level?

preconventional

According to Kohlberg's model of moral development, people at the ____ make decisions that are based on selfish reasons.

preconventional level

The three stages of moral development identified by Kohlberg are ____.

preconventional level, conventional level, and postconventional level

Criterion-related validity: Extent to which applicants' test scores match criterion data obtained from those applicants after they have been on the job for some indefinite period

predictive validity

When media in India informed the public that Coca-Cola products bottled in India contained a high level of certain cancer-causing pesticides, the Indian government immediately ordered Coke to stop production. The Indian government served as a(n) ____.

primary stakeholder

Refer to Anglo American. The miners who work for Anglo American are examples of ____.

primary stakeholders

The two general categories of stakeholders are ____ stakeholders and ____ stakeholders.

primary; secondary

External Recruiting Methods: for a fee, match people with full-time jobs

private employment agencies

A company implementing a(n) ____ strategy would demonstrate the greatest willingness on the part of the company to meet or exceed society's expectations.

proactive

Refer to Anglo American. To meet its obligation for social responsibility, Anglo American used a progressive approach to doing what it could to solve the problems caused by the AIDS epidemic in South Africa. The mining conglomerate used a(n) ____ strategy.

proactive

Background checks

procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job-related background information not provided by applicants

Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization.

product

Procter & Gamble has divisions for personal and beauty, house and home, health and wellness, baby and family, and pet nutrition and care. These divisions indicate that the company uses ____ departmentalization.

product

Results methods: Directly links what employees accomplish to results that benefit the organization

productivity measures

Refer to Domino's. One new pay method Domino's implemented to combat its problems is a store-profitability bonus. On average, the store-profitability bonuses add 30 percent, or about $10,000, to the $32,000 base pay for the managers of Domino's stores that perform well. These bonuses are a form of ____.

profit sharing

Early retirement incentive programs (ERIPs)

programs that offer financial benefits to employees to encourage them to retire early

The ____ is created to complete specific, one-time projects or tasks within a limited time.

project team

The _____ is created to complete specific, one-time projects or tasks within a limited time and is always temporary.

project team

a change of assignment to a job at a higher level in an organization

promotion

A true statement about diversity is that diversity _____.

provides high-quality problem solving

Training

providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance

External Recruiting Methods: work with recruiters to post their openings in online job banks

public employment agencies

Affirmative action

purposeful steps taken by an organization to create employment opportunities for minorities and women

affirmative action

purposeful steps taken by n organization to create employment opportunities for minorities and women

Recruitment Metrics: Metric that measures how well new hires have gotten up to speed are performing, and their retention levels

quality of fill

From a legal perspective, there are two kinds of sexual harassment. They are ____.

quid pro quo and hostile work environment

Halo errors

rate all workers as performing at the same level in all parts of their jobs

Leniency errors

rate all workers as performing particularly well

Behavior observation scales (BOSs)

rating scales that frequency with which workers perform specific behaviors that are representative of the job dimensions critical to successful job performance

company calls an old employee to see if they are interested in returning to the company to fill a current open position process of keeping track of and maintaining relationships with former employees to see if they would be willing to return to the firm

re-recruiting

Criteria for Evaluating Training: Simplest approaches to evaluating a training program is by a participants

reactions

4 levels of evaluation of training? in order

reactions, learning, behavior (application or skills), results (ROI)

A U.S. metals broker advertises "95 percent of orders shipped from stock" even though the company has no warehouses and no inventory. When questioned about the truth of the ad, the broker responded, "We do ship 95 percent of our orders from stock, but it is from suppliers' stocks, not ours." To respond to this ethical question, the broker used a(n) ____ strategy.

reactive

Bayer AG was indicted as a participant in an international price-fixing scheme that drove up the costs of rubber chemicals used to make shoes, tires, and other products. Bayer AG paid its fine but did not admit culpability. Instead, the company announced that paying the fine was less costly than litigation. Bayer AG implemented a(n) ____ strategy.

reactive

When media in India informed the public that Coca-Cola products bottled in India contained a high level of certain cancer-causing pesticides, Coke responded by saying that all of India's water was contaminated and that it was not doing anything wrong by using the local water supply. What kind of a strategy did Coke use to respond to its social responsibility problems?

reactive strategy

Performance standards: these are measurable and written down communicate precise information to employees

realistic and specific performance standards

Used to improve effectiveness of recruiting: Informs applicants about all aspects of the job, including both its desirable and undesirable facets Applicants who are given realistic information regarding a position are more likely to remain on the job and be successful enhanced communication through honesty and openness

realistic job preview (RJP)

True

reasonable accommodations for disabled worked include assistive technology.

Evaluation is based on the employee's most recent behavior rather than on behavior throughout the evaluation period

recency error

The three types of task interdependence are

reciprocal, pooled, and sequential

Used to improve effectiveness of recruiting: Helps understand which recruiting sources work best for different employees Allows recruiters to find better employees faster and at a lower cost

recruiting metrics

Timing: these need to be based on a firms: business strategy, company's talent, and future business needs HR managers have to consider which jobs have the biggest impact on the firm's financial results and prioritize filling them

recruiting plans

Practice of outsourcing an organization's recruiting function to an outside firm organizations use these because: they want to focus on their core functions and need to fire a lot of employees or hire employees quickly

recruiting process outsourcing (RPO)

Brand, decision, focus, timing, method, location are elements of what?

recruiting strategy

Location: Competing firms are located in the same areas as required resources are abundant in the particular region

regional recruiting markets

consideration impacts

relationships and consideration when assigning tasks

Degree to which interviews, tests, and other selection procedures yield comparable data over time and alternative measures EX: two administrations of the same preemployment test yield similar results EX: GMAT test yield the same results 2 weeks later

reliability

Establishing performance standards: measures that are consistent across raters and over time standards are quantifiable, measurable, and stable consistency

reliability

Performance standards characteristics: reliability process whereby managers meet to discuss the performance of individual employees to ensure their employees appraisals are in line with one another

reliability

Internal Recruiting Methods: are used for succession planning

replacement charts

Subjective performance measures

require someone judge or assess a worker's performance -graphic rating scale most widely used because it is easy to construct and susceptible to errors

performance diagnosis: these measures are affected by ability, motivation, and external environment

results measures

Performance evaluation methods: Focuses on the measurable contributions that employees make to the organization

results methods

What is the most difficult level at which to assess training?

results or ROI

Training methods: Involves playing the roles of others, often a supervisor and a subordinate who are facing a particular problem

role playing

sales commission plan

salespeople are paid a percentage of the purchase price of items they sell. The more they sell, the more they earn

Which of the following job positions most likely requires people with high degree of extraversion?

salesperson

Which of the following jobs would be most likely to require someone who has high degree of extraversion?

salesperson

Attribution theory

says that we all have a basic need to understand and explain the causes of other people's behavior.

When media in India informed the public that Coca-Cola products bottled in India contained a high level of certain cancer-causing pesticides, they were acting in the role of ____.

secondary stakeholders

Which of the following types of teams have the authority to change their composition as well as all of their tasks and work methods?

self-designing teams

Types of performance evaluations: Conducted by the employee being evaluated, on an evaluation form completed by the employee prior to the evaluation meeting

self-evaluations

incorporating the principles of learning: Tasks can be broken down into parts that lend themselves into further analysis

self-paced learning (whole vs part learning)

What type of job interview might be used after a background question revealed the applicant had spent three years working in Africa convincing parents to allow their children to take polio vaccine?

semi-structured

Training methods: Useful for bringing groups of people together for training and development

seminars and conferences

What type of job interview might be used after a background question revealed the applicant had spent three years working in Africa convincing parents to allow their children to take polio vaccine?

semistructured

An organization that rewards its team members through gainsharing is ____.

sharing the financial value of performance gains

An organization that rewards its team members through gainsharing is _____.

sharing the financial value of performance gains

Appraiser inflates the evaluation of an employee because of a mutual personal connection

similar to me error

Training Methods: Emphasizes realism in equipment and its operation at minimum cost and maximum safety Used when it is either impractical to train employees on the actual equipment used on the job

simulation

In Fiedler's contingency theory, the term ____ refers to the degree to which a particular situation either permits or denies a leader the chance to influence the behavior of group members.

situational favorableness

Larry Tobin is now president of Fairwinds Credit Union in Florida. After Mr. Tobin assumed the presidency at Fairwinds, he made several personnel changes. Which of the following seems most important to Tobin?

situational favorableness

Types of interviews: Applicant is given a hypothetical incident and asked how he or she would respond to it

situational interview

In general, _______ is most effective for self-managing and self-directing teams performing complex tasks, while _______ works best in relatively stable environments where employees can focus on improving the productivity, cost savings, or quality of their current work system.

skill-based pay; gainsharing

Internal Recruiting Methods: Firms track employee skills to see how best these skills can be used in job postings

skills inventories

behavior modeling combined with practice and feedback is a training method that appeals to this domain

skills/psychomotor training

Ethical intensity depends on all of the following EXCEPT ____.

social commitment

A team of men and women of different ethnic backgrounds, age, and physical capabilities work for a TV show which involves decorating gardens in a very short time frame. The team worked in co-ordination to come up with new decorative ideas for each episode. This is an example of _____. chp12

social integration

When the world's biggest manufacturer of locks looked at its employee composition, it discovered that its workers were either of ages over 50 or under 30. This age difference brought conflicts on important decisions which the company identified as a threat to its growth. _____ was needed to get these two groups to respect each other's work abilities.

social integration

____ is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

social integration

_____ is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

social integration

_____ occurs when workers withhold their efforts and fail to perform their share of the work.

social loafing

In an article about BP Amoco, its CEO said that the company's commitment to ____ is all about trying to align its policies, values, and behavior with those of the societies in which it operates because, ultimately, superior performance means being in touch

social responsibility

Kowalski's Markets, a local supermarket chain in Minneapolis, expanded by purchasing four existing stores. One of the stores was located in Minneapolis' Camden neighborhood, a lower-class community unlike the store's typical upscale customer demographic. Rather than sell the property, the owners decided they had a(n) ____ to provide a neighborhood grocery store to that community.

social responsibility

Employment references

sources such as previous employers or coworkers who can provide job-related information about job candidates

Employment references

sources such as previous employers/coworkers who can provide job related information about candidates

Training Methods: Involve assigning trainees who are often but not always on managerial tracks, to different jobs in different areas of a firm can involve horizontal movements through different departments, along with potentially upward movement in the organization

special assignments

Aptitude tests are also called ____.

specific ability tests

Aptitude tests are also called ______.

specific ability tests

incorporating the principles of learning: feedback and reinforcement Programs that award employees on the spot when they do something particularly well during training or on the job

spot rewards

static environment

stable, dairy farm

External Recruiting Methods: Firms that hire and place workers in temporary jobs

staffing agencies

According to the ____ model, management's most important responsibility is long-term survival (not just maximizing profits). Long-term survival, according to this model, is achieved by satisfying the interests of multiple corporate stakeholders.

stakeholder

structured interviews

standardized interview questions are prepared ahead of time so that all applicants are asked the same job-related questions

Identifying the most valid predictors and weighting them using statistical methods EX: identifies predictors and weights them using multiple regression

statistical approach

Refer to Hewlett-Packard. In doing a better job of implementing Fiorina's strategy for HP, Mark Hurd is using which form of leadership?

strategic leadership

Establishing performance standards: performance standards linked to organizational goals and competencies individual standards directly relate to strategic goals

strategic relevance

______ are extremely ambitious goals that workers don't know how to reach.

stretch goals

The ____ interview uses only standardized, job-related interview questions that are prepared ahead of time and asked of all candidates

structured

The __________ interview uses only standardized, job-related interview questions that are prepared ahead of time and asked of all candidates

structured

Types of interviews: Uses a set of standardized questions that have an established set of answers

structured interviews

_________ measures by requiring someone to judge a worker's performance. Ex: behavioral observation scales

subjective performance measure

Steps in selection process:

submission of resume, completion of application, interviews, references and background checks, pre-employment tests, medical exam/test, hiring decision

Types of performance evaluations: Conducted by an employee of a superior, which is appropriate for developmental than for administrative purposes

subordinate evaluations

resistance forces

support the status quo, that is, the existing conditions in an organization

Mr. Jan Carlson, the former CEO of Scandinavian Airline Systems (SAS), believes the most important role for a leader is to instill confidence in people. According to the path-goal theory, this statement indicates that his leadership style would be ____.

supportive

According to the path-goal theory of leadership, _____ is very similar to considerate leader behavior.

supportive leadership

_________ consists of age, gender, ethnicity, and physical capabilities. The nation is trying to convince workers to eliminate age discrimination.

surface level diversity

Refer to Unilever. A need to be concerned about ____ diversity was revealed by the retreat in Costa Rica.

surface-level

Lawson wanted to learn ballet dancing, and he approached an institution which teaches ballet dancing. He was informed by the authorities that ballet dancing was solely for women and the institution did not enroll him. This is an example of discrimination in terms of _____.

surface-level diversity

Used to improve effectiveness of recruiting: asking managers about how satisfied they are with the recruitment process To help recruit the right kinds of candidates, firms develop employee profiles done to new hires to check on their satisfaction level and those who turned down jobs can provide valuable information as to why

surveys

Cons of 360 degree evaluation:

system is complex, feedback can be intimidating and cause resentment if employee feels ganged up on, may be conflicting opinions, raters must undergo some training, employees may collude or game the system by giving invalid evaluations to one another, raters may not feel accountable if their evaluations are anonymous

Pros of 360 degree evaluation: (3)

system is more comprehensive because feedback is gathered from multiple perspectives, it may lessen bias ad prejudice since feedback comes from more people, not one individual, feedback from peers and others may improve an employees' self-development

4 phases in chief learning officer: Needs assessment process of determining what the content of a training program should be on the basis of a study of the tasks and duties involved in the job determine the exact content of the training program

task analysis

Which of the following is an example of an environmental contingency in path-goal theory?

task structure

Teams are typically required when ____.

tasks require multiple perspectives

Types of performance evaluations: Recognizes team accomplishment rather than individual performance

team evaluations

______ describes the average level of ability, experience, personality, or any other factor on a team.

team level

Team rewards that depend on ______ are the key to rewarding team behaviors and efforts.

team performance rather than individual performance

Team rewards that depend on __________ are the key to rewarding team behaviors and efforts.

team performance rather than individual performance

employee involvement teams

team that provides advice or makes suggestions to management concerning specific specific issues

The development of the DVD player was a source of ____ to companies in the movie industry just as VHS tapes had once been.

technological discontinuity

In order from beginning to end, the phases of a technology cycle within an innovation stream consist of ____.

technological discontinuity, discontinuous change, dominant design, and incremental change

Discontinuous change in an innovation stream is characterized by ____.

technological substitution

The purchase of new technologies to replace older ones is an example of ___.

technological substitution

Types of performance evaluation meetings and feedback sessions: Appraiser/supervisor communicates the strong and weak points of an employee's job performance during the first part of the session

tell and listen

Types of performance evaluation meetings and feedback sessions: Ability to persuade an employee to change his or her behavior in a way

tell and sell

Ethical intensity depends in part upon ____.

temporal immediacy

What is attribution theory?

tendency to jude observed behavior

using excel to calculate functions at the end of training

terminal or performance based objectives

Specific ability tests (aptitude tests)

test that measure the extent to which an applicant possesses the particular kind of ability needed to do a job

Cognitive ability tests

tests that measure the extent to which applicants have abilities in perceptual speed, verbal comprehension, numerical aptitude, general reasoning, and spatial aptitude

The basic idea behind hierarchical pay structures is

that large differences in pay between jobs or organizational levels should motivate people to work harder to obtain those higher-paying jobs.

The basic idea behind compressed pay structures is

that similar pay levels should lead to higher levels of cooperation, feelings of fairness and a common purpose, and better group and team performance.

the access and legitimacy paradigm

Which of the following paradigms for managing diversity is similar to the business growth advantage of diversity?

the access and legitimacy paradigm

Ethical Intensity

the degree on concern people have about an ethical issue. how much do I really care or how much people will care.

job autonomy

the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish the job

Which of the following is the most commonly used paradigm for managing diversity?

the discrimination and fairness paradigm

general environment

the economy, technological, social cultural, and political/legal trends that indirectly affect all companies. Effects all types of businesses

internal/cultural

the events and trends inside an organization that affect management, employees, and organizational culture. How we do things within our organization, communicate, dress.

In a leaderless group discussion, trained observers watch and score each participant on

the extent to which he or she facilitates discussion, listens, leads, persuades, and works well with others

According to the path-goal theory, which of the following is an example of an environmental contingency?

the formal authority system

Which of the following statements about team development is true?

the growth stages are forming, norming, and performing

Federal employment

the intent of anti-discrimination is to make factors such as gender, race, or age irrelevant in employment decisions.

What is the behavioral component of an attitude?

the intention to behave in a certain way

Organizational plurality is consistent with ____.

the learning and effectiveness paradigm

Organizational plurality is consistent with _____.

the learning and effectiveness paradigm

Organizational plurality is consistent with ______.

the learning and effectiveness paradigm

Organizational plurality is consistent with:

the learning and effectiveness paradigm

Which of the following is a paradigm for managing diversity?

the learning and effectiveness paradigm

Which of the following paradigms for managing diversity not only takes into account surface-level diversity but also focuses on integrating deep-level diversity differences such as personality, attitudes, beliefs, and values into the actual work of the organization?

the learning and effectiveness paradigm

Organizational plurality is consistent with ____.

the learning and effectiveness paradigm.

decentralization

the location of a significant amount of authority in the lower levels of the organization

dysfunctional turnover

the loss of high performers who choose to leave, is a costly loss to the organization.

the media

Under the stakeholder model, ____ would be an example of a stakeholder group that does not engage in regular transactions with the company and is not critical to its long-term survival but can still affect public perceptions and opinions about the company's socially responsible behavior.

the media

Which of the following is NOT an example of a stakeholder group that an organization must satisfy to assure long-term survival?

the media

According to which of the following leadership model occurs when leaders make it clear how followers can achieve organizational goals, take care of problems that prevent followers from achieving goals, and then find more and varied rewards to motivate followers who achieve those goals, these leaders are demonstrating _____________?

the path-goal theory

perceptual filters

the personality-, psychology-, or experience-based differences that influence them to ignore or pay attention to particular stimuli.

Downsizing

the planning elimination of jobs in a company

Performance appraisal

the process of assessing how well employment are doing their jobs

what is Interpretation

the process of attaching meaning to new knowledge

Validation

the process of determining how well a selection test or procedure predicts future job performance. The better or more accurate the prediction of future job performance, the more valid a test is said to be

Validation

the process of determining how well a selection test or procedures predict future job performance

Recruiting

the process of developing a pool of qualified job applicants

Internal recruiting

the process of developing a pool of qualified job applicants for people who already work in the company

Human resource management (HRM)

the process of finding, developing, and keeping the right people to form a qualified work force

Selection

the process of gathering information about job applicants to decide who should be offered a job

Needs assessment

the process of identifying and prioritizing the learning needs of employees

Needs assessment

the process of identifying and prioritizing the learning needs of employees -training should never be done without conducting this first

what is Organization

the process of incorporating new information (from the stimuli that you notice) into your existing knowledge.

Communication

the process of transmitting information from one person or place to another

Personality

the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other

staff authority

the right to advise, but not command, others who are not subordinates in the chain of command

line of authority

the right to command immediate in the chain of command

One of the criticisms of the television industry is the networks' desire to maintain ratings by thinking in terms of next week's programming. The networks are also more concerned with how to get high program ratings quickly. This criticism assumes ____.

the television industry has a shortage of effective leadership

self-serving bias

the tendency to overestimate our value by attributing successes to ourselves (internal causes) and attributing failures to others or the environment (external causes)

Disposition

the tendency to respond to situations and events in a predetermined manner

goal setting theory

the theory that people will be motivated to the extent to which they accept specific, challenging goals. and receive feedback that indicates their progress toward goal achievement, TRUST

chain of command

the vertical line of authority that clarifies who reports to whom throughout the organizations

Employee separation

the voluntary or involuntary loss of an employee

reinforcement theory

theory that behavior is function of its consequences, that behaviors followed by negative consequences or not

Secondary stakeholders are important to a company because ____.

they can affect public perceptions and opinions

Grand Strategies Stability Strategy

to continue doing what the company has been doing, just doing it better

Eastman Kodak owns a company that manufactures dental radiation equipment. The company, which is run as an independent unit, has experienced excessive financial losses the last three years. The ____ for the company would be expected to develop the long-term plans needed to make the company profitable.

top manager

______ are groups comprised of two or more people who work together to achieve a shared goal. The typical goal for such a group is to execute an assigned task.

traditional work groups

The least amount of team autonomy is found in _____ and highest is found in _____.

traditional work groups; self-desining teams

Assessing the readiness and motivation or trainees: preconditions for learning that affect success are Organization needs to help employees understand the link between the effort they put into training and the payoff

trainee motivation

Assessing the readiness and motivation or trainees: preconditions for learning that affect success are Whether or not the experience and knowledge of trainees have made them ready to absorb the training

trainee readiness

Assessing the readiness and motivation or trainees: preconditions for learning that affect success are?

trainee readiness and trainee motivation

Effort initiated by an organization to foster learning among its members Narrowly focused and oriented toward short-term performance concerns

training

Criteria for Evaluating: Behavior Effective application of principles learned to what is required on the job Maximize this by: Feature identical elements, Focus on general principles, Establish a climate for transfer, Give employees transfer strategies

transfer of training

UPS was founded UPS in 1907 as a message delivery business. The development of the telephone would have put an end to the business if UPS's founder had not been a ____ type of leader. One who was able to get his employees to accomplish more than they had thought possible and re-invent the company as a company that delivered goods for retailers.

transformational

UPS was founded in 1907 as a message delivery business. The development of the telephone would have put an end to the business. The founder of UPS was able to encourage and get his employees to accomplish more than they had thought possible and re-invent the company as a company that delivered goods for retailers. Due to this reason the company was able to succeed. In this context, the founder of UPS displayed _____ leadership.

transformational

Creating an effective MBO (management by objectives) Objectives should be quantifiable and measurable and accompanied by a description of how they will be accomplished, Results that are expected must be under the employee's control, Firm's goals and objectives must be consistent, or aligned, with the goals of employees at all levels, Timeframes for when the goals are to be reviewed and evaluated need to be established

true

Developing an effective performance management system: true or false? primary responsibility Overseeing and coordinating its performance management system Employees are to accept and be satisfied with a performance management system when they have the chance to participate in its development Experienced employees are asked to help identify important job behaviors Helps ensure that the system takes into account the tasks that need to be done in an organization

true

Job analyses, job descriptions, and job specifications help companies meet the legal requirement that their human resource decisions be job-related.

true

Legal guidelines for evaluations: Performance ratings must be job-related Employees must be given a written copy of their job standards in advance of evaluations Managers who conduct the evaluation must be able to observe the behavior they are rating Do not allow performance problems to continue unchecked Supervisors must be trained to use the evaluation form correctly

true

Legal guidelines: Firm's HR department should review the evaluations to see if minority groups are being adversely impacted Evaluations should be discussed openly with employees and counseling offered to help poor performers Appeals procedure should be established to enable employees to express disagreement with the evaluation

true

The only time gender, age, religion, etc. can be used to make employment decisions is when they are considered a bona fide occupational qualification (BFOQ).

true

According to the text, ______ typically amount to more than 90 percent of employees' salaries.

turnover costs

Affective conflict ____.

typically decreases team cohesiveness

compressed pay structures

typically have fewer pay levels and smaller differences in pay between levels Pay is less dispersed and more similar across jobs in the company

With surface-level diversity, differences are immediately observable, easy to measure, and _____

typically unchangable

With surface-level diversity, differences are immediately observable, easy to measure, and _____.

typically unchangeable

Who is in control of internally caused behvior

under your control

Dennis is a team lead at Informtech Inc. He does only those things that are beneficial to him instead of the company. He puts his interest before the interest of the company and keeps information confidential if there is a loss to the company because of him. In this context, Dennis is most likely a(n) _____.

unethical charismatic

People with Machiavellian personalities believe that virtually any type of behavior is acceptable if it helps satisfy needs or accomplish goals. Add that skill to someone with the ability to create strong bonds with followers and you have described a leader who is a(n) ____.

unethical charismatic leader

Which of the following is one of the three steps in the basic process of managing organizational change outlined by Kurt Lewin?

unfreezing

adverse impact

unintentional discrimination that occurs when members of a particular race, sex, or ethnic group are intentionally harmed or disadvantaged because they are hired, promoted, or trained at substantially lower rates than others.

Adverse impact

unintentional discrimination that occurs when members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) at substantially lower rates than others

specific environment

unique to a firm's industry and directly affects the way its conducts daily business. Specifically impacts a certain type of business.

hostile work environment

unwelcome and demeaning sexually related behavior creates an intimidating and offensive work environment

As CEO of UPS, Michael Eskew transformed the company from a package delivery service to a logistics expert so it could serve as a traffic manager for corporate America. As a transformational manager, Eskew ____.

used intellectual stimulation to encourage his employees to take innovative approaches to problem solving

Leon Dodd is a member of a self-managed team at Standard Aero Alliance, Inc. (SAAI). His team's top priorities are understanding customer requirements and expectations. It would appear that SAAI is:

using its employees to create a competitive advantage

A study in the construction industry found that when equipment is stolen from building sites, workers are the culprits 82 percent of the time. If background checks reduced employee thievery over a period of time and throughout the industry, then this selection process would be ____.

validated

Degree to which a test or selection procedure measures a person's attributes The extent to which a test can predict an applicant's job performance EX: A clerical skills test is correlated with another test that measures keyboarding skills EX: CPA exam predicts how well an individual performs as an accountant accuracy

validity

cross-related validity: cross-validation obtained by applying statistical formula to the data

validity coefficient

purpose of situational/hypothetical interviewing

values based interview

Methods for administering interview: Conducted via videoconferencing or over the web

video interviews

Initial screening methods: Short video clips that highlight applicants' qualifications beyond what they can communicate on their résumés

video resumes

A(n) ____ is defined as a team composed of geographically and/or organizationally dispersed coworkers who use telecommunications and information technologies to accomplish an organizational task.

virtual team

types of leaders

visionary charismatic transformational transactional

Malcolm Thompson was brought in as the CEO of Novalux, a company involved in laser research, to save the company's promise of innovation. It's what he loves: turning ideas into companies, then shaping those businesses to meet evolving challenges. "You're never done," he says. "It always looks like you're near the finish line, but there are always new opportunities along the road—and new obstacles you'd never thought of. That's part of the exploration—constantly looking at the next problem and the next solution." Apparently, Thompson is an example of a(n) ____.

visionary leader

Refer to Oakland Athletics. Beane operates within windows of opportunity; that's all he can afford. Because compensation trails performance, he must find players on the rise, guys who haven't caught fire yet but who could. His ability to see potential players creates a positive image for the baseball club's future. Beane's ability to provide direction for the future means that he could be classified as a(n) ____.

visionary leader

Gantt Chart

visually indicated what tasks must be completed at which times in order to complete project.

What is it called when a firm takes a long time to fill key positions, replacements for positions often are unsuccessful in performing their new duties, key positions can be filled only by hiring from the outside?

weak talent bench

Initial screening methods: Designed to distinguish between successful and unsuccessful employees an approach to collecting and scoring background information from job applicants. It involves scoring applicant background in a quantitative manner based on the proven "best responses" to each application item.

weighted application blank (WAB) or scorred application form

In May 2005, U.S. Attorney Michael J. Sullivan announced that the United States had settled civil claims arising out of a suit that alleged Oracle Corporation had violated the False Claims Act in connection with billing the federal government for software training services. The U.S. government learned about the overcharging from a former Oracle vice president. The vice president acted as a(n) ____.

whistleblower

Mark Graf, a security specialist at the Rocky Flats nuclear facility outside Denver, became alarmed about the temporary removal of 450 kilograms of plutonium oxide from a vault-like room to a "soft room" protected by drywall that you could punch a hole through. Graf eventually had to take his concerns to the media before the plutonium was stored once again in a safe location. Graf actions can be described as a(n) ____.

whistleblower

Types of tests: require the applicant to perform tasks that are actually a part of the work required on the job likely to have the highest level of validity with the lowest chance of adverse impact

work sample test

Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?

work sample tests

Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?

work samples tests

According to the text, a(n) ____ is a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.

work team

Qualitative factors

workforce quality and company strategy

When Jack Welch, former Chairman of General Electric, a Fortune 5 company, assumed the role of CEO, he immediately began to make drastic changes in the company's structure and product lines. He envisioned a bloated, inefficient General Electric becoming an efficient, profitable organization over time. He inspired and motivated his employees to change. Jack Welch ____.

would be characterized as a leader

wrongful discharge

Is fairness and acceptability part of performance standards characteristic?

yes

Recruitment Metrics: Percentage of applicants from a particular source that make it to the next stage in the selection process Helps indicate which recruitment sources are most effective at producing qualified job candidates Used to determine how many total applicants a firm needs to attract and advance to different stages in the hiring process to fill different jobs

yield ratio

Which of the following statements is true regarding discrimination based on sex?

Although progress is being made, sex discrimination continues to operate via the glass ceiling at higher levels in organizations.

_____ means that transformational leaders encourage followers to be creative and innovative, to question assumptions, and to look at problems and situations in new ways even if their ideas are different from those of leaders.

Intellectual stimulation

Which of the following statements is true regarding the access and legitimacy paradigm?

It strives to create a demographically diverse work force that attracts a broader customer base.

What is self-serving bias?

-Attribute successes to internal factors -blame failures on external factors -typically applied to self judgements

A popular alternative to graphic rating scales is the

-Behavior Observation Scale (BOS) -requires raters to rate the frequency with which workers perform specific behaviors representative of the job dimensions that are critical to successful job performance

Getting background information

-Conduct criminal record checks -Ask applicants to sign a waiver to check references, run a background check, or contact people with knowledge of work history -Ask applicants if there is anything they want the company to know -Consider hiring a private investigator

What is job involvement attitude?

-How active/involved you are in a job. -How important job performance is to your self worth

What is organizational commitment attitude?

-How closely you identify with organizational goals -How important staying at the organization is to you

Application Forms

-May ask applicants only for job related information -commonly ask applicants for non job related information, such as marital status, maiden name, age, date of high school grad

2 ways to improve performance appraisal measures

-Objective and subject performance measures

Downsizing

-The planned elimination of jobs in a company. -May actually decrease productivity and lead to loss of skilled workers.

Job analysis collects 4 kinds of information

-Work activities -Tools and equipment used to do to the job -Context in which the job is performed (actual working conditions/schedule) -The personnel requirements for performing the job (knowledge, skills, abilities)

Frame of reference training

-a group of trainees learns how to do performance appraisals by watching a video of an employee at work and then evaluating the person's performance -a trainer shares his or her evaluations, and trainees' evaluations are compared with experts' -expert explains his or her evaluation -process repeated until the differences are minimized

An in-basket exercise is

-a paper-and-pencil test in which an applicant is given a manager's in-basket containing memos, phone messages, organizational policies, and other communications normally received by and available to managers

Work sample tests

-also called performance tests, require applicants to perform tasks that are actually done on the job -directly measure job applicants' capability to do the job.

Situational question

-ask applicants how they would respond in a hypothetical situation ("What would you do if . . . ?"). These questions are more appropriate for hiring new graduates, who are unlikely to have encountered real-work situations because of their limited work experience.

Interviews

-companies ask applicants questions to determine if they are qualified for the job -frequently used and relied on

Biographical data (Biodata)

-extensive surveys that ask applicants questions about their personal backgrounds and life experiences -the basic idea is that past behavior (personal background and life experience) is the best predictor of future behavior -Most questionnaires have over 100 items that gather information about habits and attitudes, health, interpersonal relations, money, what it was like growing up in your family (parents, siblings, childhood years, teen years), personal habits, current home (spouse, children), hobbies, education and training, values, preferences, and work. In general, biodata are very good predictors of future job performance, especially in entry-level jobs.

What determines personality?

-heredity -environment -situation

semistructured interviews

-hybrids of structured and unstructured interviews -A major part is based on structured questions, but some time is set aside for unstructured interviewing to allow the interviewer to probe into ambiguous or missing information uncovered during the structured portion of the interview.

disparate treatment

-intentional discrimination -occurs when people, despite being qualified, are intentionally not given the same hiring, promotion, or membership opportunities as other employees because of their race, color, age, sex, ethnic group, national origin, or religious beliefs.

Performance appraisals are used for four broad purposes

-making administrative decisions (e.g., pay increase, promotion, retention) -providing feedback for employee development (e.g., performance feedback, developing career plans) -evaluating human resource programs (e.g., validating selection systems) -documentation purposes (e.g., documenting performance ratings and decisions based on those ratings).

Cognitive Ability Test

-measure the extent to which applicants have abilities in perceptual speed, verbal comprehension, numerical aptitude, general reasoning, and spatial aptitude. -indicate how quickly and how well people understand words, numbers, logic, and spatial dimensions -cognitive ability tests accurately predict job performance in almost all kinds of jobs -if you were allowed to use just one selection test, a cognitive ability test would be the one to use.

E-Learning Disadvantages

-not always the appropriate method -not effective for changing behavior or developing problem- solving skills -require significant investment in technology -many employees find it boring and unengaging

Hostile work environment

-occurs when unwelcome and demeaning sexually related behavior creates an intimidating, hostile, and offensive work environment. -may not result in economic injury but it can lead to psychological injury from a stressful work environment.

Training can be evaluated in four ways

-on reactions (how satisfied trainees were with the program) -on learning (how much employees improved their knowledge or skills) -on behavior (how much employees actually changed their on-the-job behavior because of training) -on results (how much training improved job performance, such as increased sales or quality, or decreased costs).

What is fundamental attribution error?

-overestimating the influence of internal factors -typically applied to our judgement of others

Resumes

-pose a problem because of false data -managers should verify all information in resumes

outplacement services

-provide employment counseling for people faced with downsizing -services often include advice and training in preparing résumés, getting ready for job interviews, and even identifying job opportunities in other companies

Applicants have a limited time to

-read through the in-basket, prioritize the items, and decide how to deal with each item -Experienced managers then score the applicants' decisions and recommendations

Computer Based Learning (E-Learning) Advantages

-reduce travel costs -increase productivity -decrease employee stress -can be faster than traditional training methods

companies use ERIPs to

-reduces number of employees, lowers costs, create new openings

If companies do find themselves in financial or strategic situations where downsizing is required for survival

-they should train managers in how to break the news to downsized employees -have senior managers explain in detail why downsizing is necessary -time the announcement so that employees hear it from the company and not from other sources, such as TV or newspaper reports -companies should do everything they can to help downsized employees find other jobs.

To build successful relationships managers must...

-treat each employee with respect -demonstrate care and concern

adverse impact

-unintentional discrimination -occurs when members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) at substantially lower rates than others.

Assessment Centers

-use a series of job-specific simulations that are graded by multiple trained observers to determine applicants' ability to perform managerial work -most often used to select applicants who have high potential to be good managers

The best way to handle role stress is to: A. increase role accuracy. B. increase role ambiguity. C. force the individual to multitask. D. quit the job. E. refuse to perform the stress-creating tasks.

. increase role accuracy

3 stages of moral development

1. Pre-convention 2. Conventional- Societal expectations 3. Post Conventional

2 kinds of organizations external environments

1. general environments 2. specific environments

When a bad hiring decision is made, it is estimated that the cost of replacing the bad hire is how much of the employee's annual salary?

2 to 3 times

Conducted by different people who interact with the employee on forms compiled into a single profile for use in the evaluation meeting Companies should consider the following safeguards: Assure anonymity, Make respondents accountable, Prevent gaming of the system, Use statistical procedures, Identify and quantify biases

360 degree evaluations

A ......... is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers and co workers as well as the employees themselves.

360 degree feedback

A ____ is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers, and co-workers as well as the employees themselves.

360 degree feedback

A ____ is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers, and co-workers as well as the employees themselves. -

360-degree feedback

A __________ is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers and co-workers, and the employees themselves.

360-degree feedback

A ______is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers, and co-workers as well as the employees themselves.

360-degree feedback (used to develop the employee through 4 sources)

Which of the following team sizes usually provides the best performance?

6 to 9

The ____ is a rule of thumb used by the courts and the EEOC to determine whether there is evidence of adverse impact. A violation of this rule occurs when the selection rate for a protected group is less than a specified level of the selection rate for a nonprotected group.

80 percent rule

What percentage do managers spend communicating

80%

For which of the following positions would the hiring organization be most likely to require someone who has high degree of emotional stability?

911 operator

Which of the following job positions most likely requires people with high degree of emotional stability?

911 operator

An individual's ____ refers to his or her tendency to respond to situations and events in a predetermined manner. a. disposition b. personality c. motivation d. locus of control e. attitude

Bentley College launched a comprehensive diversity initiative in 1993 that includes frequent diversity retreats for faculty, staff, and student leaders; innovative recruitment efforts; employee benefits for domestic partners; and extensive support services focused on race, gender, and disability. Since the purpose of its diversity program is to integrate deep-level differences into the university culture, Bentley uses the ____ paradigm for managing diversity. a. learning and effectiveness b. reward and equality c. access and legitimacy d. equality and support e. discrimination and fairness

Bill Joy is one of the co-founders of Sun Microsystems. In many ways, Joy is the typical computer geek, but the characteristic that sets him apart from the average computer geek is the mind-boggling breadth of his curiosity. In terms of the Big Five Personality Dimensions, Joy has a high degree of ____. a. openness to experience b. conscientiousness c. agreeableness d. extraversion e. autonomy

Companies in several industries are now waking up to the market needs of gays and lesbians. Through diversity programs, organizations are actively recruiting and hiring gays and lesbians to ____. a. promote business growth b. encourage litigation c. increase fixed costs d. achieve fiscal responsibility goals e. do all of these

Conscientiousness is ____. a. the degree to which someone is organized, hardworking, responsible, and achievement-oriented b. the degree to which someone is curious c. the degree to which someone is active and gregarious d. the degree to which someone is cooperative, flexible, good-natured, tolerant, and trusting e. defined by none of these

Finland is sometimes called the "Japan of Europe" because of its (1) industries and (2) large baby boomer population. The Finnish government is working to change the perception of older workers and encourage Finnish companies to abandon mandatory retirement plans. What kind of surface-level diversity is the Finnish government hoping to achieve? a. age b. attitudes c. beliefs d. ethnic e. values

Finnish-based Assa Abloy is the world's biggest manufacturer of locks. It makes both Yale and Chubb brand locks. It has become a part of a national program in which employers are encouraging workers to continue working as long as they are physically able. To help its aging workers, the lock maker has provided them with magnifying lenses that give them the vision acuity they need to work on the small parts within a lock. These lenses are an example of ____. a. assistive technology b. job enrichment c. management reciprocity d. task reengineering e. disparity balances

Generally, a diversity program is created to ____. a. create a positive work environment b. implement a market growth strategy c. avoid internal recruiting d. supplement hiring benchmarks e. do all of these

Jean-Marie has excellent keyboarding skills and enters data for a marketing research firm. Jean-Marie is also vision-impaired. In order to perform his job, Jean-Marie needs a computer monitor that produces oversized print so he can read it. Providing the monitor to facilitate Jean-Marie's job performance is an example of ____. a. assistive technology b. job enrichment c. management reciprocity d. task reengineering e. disparity balances

The primary benefit of the ____ paradigm is that it generally brings about fairer treatment of employees and increases demographic diversity. a. discrimination and fairness paradigm b. access and legitimacy paradigm c. learning and effectiveness paradigm d. personal integration paradigm e. sociocultural paradigm

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