MGMT FINAL EXAM
Match the resolution of the conflict to its appropriate type: Doing your coworker's paperwork even though you are behind. You want to be seen as helpful.
Accomodating
It is in the _____ stage that the team wraps things up by attending to some final completion tasks, tying up loose ends, reflecting on how and what was achieved, and then usually dissolving back to its original parts.
Adjourning
Who coined the following quote? I wish to do something Great and Wonderful...But I must first start by doing the little things...Like they were great and wonderful...
Albert Einstein
Which of the following statement is in regards to the right people for an organization?
Are the people we hire a good fit for our needs and culture?
Match the resolution of the conflict to its appropriate type: Having another person turn in your paperwork so you do not have to talk to the secretary about scheduling.
Avoiding
Many employers are now offering ________ benefits plans. These plans allow employees to pick and choose what kind of benefits they need.
Cafeteria or Flexible
Match the resolution of the conflict to its appropriate type: Two employees meet to discuss their goals and create a combined workplan.
Collaborating
Theory X managers believe that in order to supervise effectively they need to _____ their employees, while Theory Y managers believe that you should provide ________ for them.
Control Encouragement
Match the descriptions to their appropriate terms: The mechanism that ties together individual efforts
Coordination
How can executing a Job Analysis directly help an organization? Select all which apply.
Create Job Specifications Create Job Descriptions
Select the best definition for each step of the DIET model D
Data Collection & Analysis
Select the best definition for each step of the DIET model I
Designing and Executing Initiatives
Select the best definition for each step of the DIET model T
Determine the Continuous Learning
Select the question below which would be a good question to ask in regards to "The Right Way". Base your answer on the sample questions posed in the text
Do those working on the job have the critical information, skills, and tools to carry out their job effectively?
A class group project where each member receives the same grade based on the collective group project is correctly defined as a group and not a team. T/F
False
Administrative Management is different from Scientific Management because of its focus on the individual. T/F
False
As managers find themselves unprepared to respond to the challenges that came along with increasing innovation and new societal demands, they have to seek out old techniques, methods, and skills. T/F
False
Current research suggests that having multiple subgroups within an organization does not have a negative impact on the group as a whole. T/F
False
Figureheads tend to give direct commands and orders, make decisions about the use of resources, incorporate employees input, and rally employees around organizational goals. T/F
False
Follett advocated for " compromise" where workers in different departments worked together to accomplish goals. T/F
False
In a team, members do not need rely on other people in order to achieve the goal. T/F
False
It is helpful but not essential if managers assist members in handling interpersonal conflicts in a timely and effective manner. T/F
False
Many beginning employees do not look at human resources as a role wherein they can help people. T/F
False
Planning is not one of the best ways for managers to directly influence the performance of their organization. T/F
False
Scientific management principal states managers don't need to study how workers perform their job and survey their knowledge. T/F
False
The lessor the level of competence specificity provided in the the statement, the more understandable, accessible, and predictable the competency will be with regards to its criterion. T/F
False
The right things being worked on by the right people with the right motivation in the right way is not absolutely inimitable. T/F
False
Assess the following statement. If it is correct, answer that it is true. If it is incorrect, select which change to the statement would make it accurate. The one specific output you get from completing the job analysis process is a job description.
False. The two specific outputs you get from completing the job analysis process are job description and job specifications.
A _____ is a representative of a department or organization; they perform ceremonial duties for the organization.
Figurehead
Match the resolution of the conflict to its appropriate type: Making an employee stay over to complete the report before they can leave.
Forcing
Human Resource Planning begins with which activity?
Forecast employment needs
Match the following statements with their corresponding part of the competitive advantage framework. Innovating products or services that are not easy to imitate or duplicate.
Imitable
A company is hiring an additional manager to an accounting department because the current manager is overwhelmed with responsibilities and cannot handle everything he is being asked to do. The managers will have an even amount of responsibilities. The company is taking the below facts into consideration when creating a compensation offer for the new manager. Select all terms which the company is taking into consideration. -Other managers in the company make between $50,000-$72,000 -The new employee has 12 years of work experience in accounting -The new employee has a Masters degree in Accountancy -The new employee is moving from out-of-town -The new employee is making $5,000 more than the current manager who does not have a Masters degree
Individual Pay Levels Pay Structure Skill Based Pay
_______ recruiting occurs when a manager picks a suitable candidate for a position from the pool of existing employees in the company.
Internal
According to the text, why is it a bad idea for recruiting managers to give an unrealistically positive view of the job to prospective candidates? Select all which apply.
It may lead to low employee satisfaction They may attract employees who are the wrong fit It may cause high turnover
Select the two end products of the six-step job analysis process.
Job Descriptions Job Specifications
Select all answers which are applicable to the below statement. These are examples of drawbacks when recruiting externally
Length of Recruitment Time Higher Cost than Internal Recruiting
Four elements are essential to understanding the principle that all work is coordinated with others. Which of the items listed is not part of the four elements.
Manager
A manager that scans the organization, seeks out information, and uses that information to create ways to correct poor performance is playing the role of:______
Monitor
A team is getting together for their monthly planning meeting. During this session the agenda is calling for the team members to create some rules of accountability that members will follow. The members have had some tension in the past but seem to be moving forward together. They are most likely at what Stage of Group Development?
Norming
Match the following statements with their corresponding part of the competitive advantage framework. Providing the product or service in a high quality fashion.
Organization
Match the descriptions to their appropriate terms: People that we are surrounded by. Everyone else
Others
_________ refers to the organization's decision to adopt a payment philosophy that compensates employees in regards to the market average (at, above, or below). _________ refers to ranges of compensation an organization sets for different groups within the company. Example: a marketer might get paid $45,000 because the organization she works for has decided all marketers will make between $40,000-$48,000.
Pay levels Pay structure
Why are people the most valuable asset to an organization? Select all that apply.
People are not easily replaced. Other assets can be replicated, but people cannot
Henri Fayol created five functions of management, which are as follows: Planning Organizing Commanding Coordinating Controlling However, these original five functions have been revised since their initial creation. What are the new functions of management as revised from Fayol's original work?
Planning, Organizing, Leading, and Controlling
Match the following statements with their corresponding part of the competitive advantage framework. Delivering a product or service that is difficult to find.
Rare
Employers have many ways which they can conduct background checks on potential employees. Select the option below which is one of those ways.
References
Select the options below which would best be described as a team.
Restaurant Staff (cooks, servers, bartender, etc.) Doctors and Nurses in an Operating Room
What kind of performance appraisal measures the employees performance outcomes?
Results
Match the term to its appropriate description: Team members on the committee need to take notes during the meeting
Roles
Match the descriptions to their appropriate terms: A sense of who we are. Our purpose in the world.
Self
Eugene is a manager who supervises a team comprised of Bob, Edward, Karen, Sandy, and Sheldon. Recently, Sandy has shown more dedication and focus to her role on the team than the others, and therefore is accomplishing more. Therefore, Eugene has created a system which awards bonuses and incentives to recognize individual performance and increase the motivation of the other team members. Eugene is attempting to reduce:
Social Loafing
There are four benefits that most organizations are required to offer: (for companies with more than 50 employees).
Social Security, Unemployment Insurance, Worker's Compensation, and Health Insurance
According to the text, what is one of your most critical tasks as a manager?
Solve challenges to achieve a collective goal
Phyllis, Stanley, Karen, and Andy are working as a team trying to create a marketing strategy for their company's new office supply product. Phyllis and Stanley disagree on what approach to take and work through it with a suggestion from Karen. They all decide it is best that Karen takes a lead role in the group. They break up the remaining roles among the rest of the group. Which stage is the group currently experiencing?
Storming
Timothy and Abby each depend on the other person to complete their work in an accurate and timely manner in order for them to effectively complete their work. These co-workers are exhibiting ___________ interdependence. Jim and Donald share an office and materials such as a printer, copier, stapler, etc. They are exhibiting ______ interdependence
Task Resource
Match the descriptions to their appropriate terms: A work related objective.
Tasks
A product or service that is valuable but is not rare, has what is called Competitive Parity. T/F
True
According to Max Weber and his Principles of Bureaucracy, Authority is the power to keep people accountable for the actions as well as the right to make decisions concerning organizational resource usage. Authority allows a manager to give direction to their employees and those employees must obey. T/F
True
Competency development is quickly emerging as an opportunity for managers to stay at the forefront of organizational effectiveness. T/F
True
Coordination means organizing shared aspects of an activity, or group of individuals, so that these activities or individuals can function together effectively. T/F
True
Downsizing and terminations belong to involuntary departures, and retirement is voluntary departures. T/F
True
Employers want to ensure that employees are not just motivated by completing tasks of their work, but by the effect those tasks have on the company's success. One of the most common methods used to instill this kind of behavior is called pay for performance. T/F
True
Even though companies in some states can fire employees at will, employees can sue the companies for wrongful discharge if they feel they were fired for reasons other than job performance . T/F
True
Getting tasks done correctly with the appropriate use of resources is called efficiency. T/F
True
In organizations today, because the nature of work is getting more complex and competitive, top management sees groups and teams as an important tool for increasing and maintaining competitive advantage. T/F
True
Managers use the organizing function of management when they coordinate the resources needed to achieve organizational goals. T/F
True
Middle managers usually hold the positions of plant, regional, or divisional managers. T/F
True
Norms serve to define how the members perceive their own behaviors, work, and commitment level, and the other people's behaviors, work, and commitment level. T/F
True
One important ingredient for living your purpose is learning, a curiosity and desire to get better and better at doing what you love. T/F
True
One of Henri Fayol's 14 principles of management is Unity of command. This principle states: Employees should report to only one supervisor. T/F
True
Planning function of management seeks input from people throughout the organization in order to create a plan that will work for the organization as a whole. T/F
True
The easiest solution, that usually isn't successful in the long run, is domination. T/F
True
When maximum effort is applied by all members, the creative solutions flow more freely, making more possible since everyone is actively working and thinking about the overall goal. T/F
True
Wrongful discharge is a legal way that allows employees to sue their former employers if they feel they were fired for reasons other than work performance. T/F
True
What is the key characteristic teams and groups need to create a sense of "US" and make effective functioning possible?
Trust
___________ is the degree to which the test accurately measures what it is intended to measure without bias. __________ is how well a test measures the qualities the designers intended for it to measure at similar levels, time after time. Answer 1:
Validity Reliability
Select the best definition for each step of the DIET model E
Verify the Results
Why do we need teams and groups in an organization? Choose all that apply.
We can accomplish more tasks We can work effectively
What are two important considerations when management decides whether to assemble the people into a group or team structure.
What is the task at hand? How do the people relate to the desired outcome?
What is the best time to use the avoiding conflict management style?
When the conflict is about something personal
Do managers that work in different types of organizations perform the same tasks?
Yes, for the most part
The behavioral interview is a little more challenging to respond to because the interviewer can:
ask probing questions
What element can most affect group members' willingness to work with each other in a team?
cohesion
A manager has decided to have a system that gives employees a competitive salary, a retirement plan and a flexible work schedule. The manager also wants to ensure that they are able to offer healthcare in order to be competitive with other companies. The manager is creating a _____ that is designed to retain employees.
compensation system
Trust can be thought of in a number of different ways, but basically it comes down to how much _____ employees have in their coworkers.
confidence
What is the critical element in accomplishing tasks?
coordination
Which kind of conflict can reduce the trust between members in a team?
dysfunctional
What is the difference between effectiveness and efficiency?
efficiency is doing things right; effectiveness is doing the right things
Why is interdependence important in a team? Choose all that apply.
employees need to share information employees will have to help each other more
Middle managers are responsible for _____ the policies and plans of the top managers.
implementing
Job specifications describe the ________, ______ and _______ needed to actually perform the critical tasks of the position. Choose all that apply.
knowledge abilities skills
When successful and unsuccessful teams are examined, one of the potential marked differences between them is _________.
member satisfaction
Match the term to its appropriate description: An understanding that if you have to call off you do so at least 3 hours before your shift.
norms
A(n) __________ test is to measure whether a candidate possesses qualities that are necessary for the job.
personality
Theory X typically has a(n) ___ view of workers, while Theory Y has a(n) ___ view of them.
pessimistic optimistic
Match the term to its appropriate description: The number of team members in the group.
size
A team has gotten very big. They originally had eight members, but because of a couple of new hires and because of leaderships requests, the group has about twenty people. Now the team is not as productive as it has been, meetings take longer, and some members suspect that others are not carrying their weight. The manager looks into the issue and does find that some of the team members are not being as productive as they can be. The manager has potentially uncovered an instance of:
social loafing
Delivering a product or service that is of real value to the customer.
value
According to the text, all managers perform many of the same tasks and face many of the same challenges. Select the choice below which is not mentioned by the text as something all managers have in common.
work within a limited budget
