MGMT Final Exam Chapters 1-19 Combined
A(n) _____ is a cross-functional group of managers and employees who work together to gain a deep understanding of a specific business issues, with the aim of presenting insights related to that issue.
Intelligence team
At Save-tech, Sophia, director of marketing, is a member of a cross-functional group of managers and employees. The purpose of the group is to gain a deep understanding company's competitive environment and periodically present these findings to top management. Sophia is involved in what type of team?
Intelligence team
It is often difficult to make decisions about subsystems because they are _____.
Interdependent
The involvement culture has a(n) _____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment.
Internal
Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings?
Internal Environment
An example of _____ is when current employees are given preference when a position opens in their organization
Internal Recruiting
Classy Clay has extremely creative employees who, in the opinion of the organization, keep the company ahead of the competition. The creativity of these employees would be classified as a(n) _____.
Internal Strength
Frank regretfully missed an important deadline at work. His boss, George, thinks to himself, "Frank missed that deadline because he is lazy; I really need to crack down on him more." This is an example of what kind of attribution?
Internal attribution
Focusing on how well resources and human capital are being managed for the company's future refers to which component of the balanced scorecard?
Internal business processes
In the process of implementing the balanced scorecard approach at his company, operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders. This involves which dimension of the balanced scorecard?
Internal business processes
A pure functional structure is most appropriate for achieving:
Internal efficiency goals
_____ generates higher employee commitment, development, and satisfaction than does _____.
Internal recruiting, external recruiting
The consistency culture has a(n) _____ focus and an orientation for a _____ environment.
Internal, stable
The _____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries.
International Dimension
Three large electronics companies have recently collaborated to develop an innovative new cell phone. This is an example of which managerial trend?
Interorganizational partnership
Companies can reduce boundaries and increase collaboration with other organizations by creating:
Interorganizational partnerships.
Rodney doesn't always realize that within his role as an air traffic controller, he must continuously perceive and process information based on knowledge and experience that he is not consciously aware of. This describes what type of decision-making?
Intuitive
Which of these styles, according to Jung, avoids specifics, decentralizes decision-making and develops few rules and regulations?
Intuitive-feeling
John has tremendous technical skills and frequently comes up with valuable ideas. However, he has clueless about how to promote it within the organization. John is a good example of a(n)_____ .
Inventor
Which of the following is NOT involved in the stages of crisis planning?
Investigating all stakeholders
Human Skill
Is demonstrated in the way a manager relates to other people
Which of the following is NOT a valid component of authentic leadership?
Isolates self from others
Which of these is true about the cash cow?
It has a large market share in a slow growth industry
Which of these is true about the dog division?
It has a small share of a slow growth market.
Which of these is a major criticism of scientific management?
It ignored the social context of work
Legal-Political Dimension
It includes government regulations at the local, state, and federal levels, as well as political activities designed to influence company behavior
Which of these is true about the policy a bank adopts toward its investing of depositor's money?
It is an expression of its philosophy of social responsibility.
Managing emotion is a basic component of emotional intelligence. Which of the following best describes managing emotions?
It is the ability to balance one's moods so that worry, anxiety, fear, or anger do not cloud thinking.
Which of these is true about the business incubator?
It provides shared office space, management support services, and management advice.
Which of these is (are) primarily concerned with tactical goals/plans?
Middle Management
Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management hierarchy is that of a(n):
Middle manager.
____ reflects a moderate amount of concern for both people and production
Middle of the Road Management
"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's _____.
Mission
The organization's reason for existence is known as the organization's _____.
Mission
A statement that identifies distinguishing characteristics of an organization is known as a(n):
Mission Statement
The _____ is the basis for the strategic level of goals and plans which in turn shapes the _____, and ______ level
Mission; tactical; operational
In the _____ approach, a manufacturing company uses outside suppliers to provide entire chunks of a product, which are then assembled into a final product by a handful of workers.
Modular
Which of the following is an informational role, according to Mintzberg?
Monitor Role
Informational Manager Role
Monitor, disseminator, spokesperson
Controlling
Monitoring performance, comparing it with goals, and taking corrective action as needed
An ethnocentric perspective leads to:
Monoculture
Phlex Plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternative values. Phlex is most likely:
Monoculture
_____ to ethical decision-making is consistent with due process, free consent, privacy, freedom of conscience and free speech.
Moral-rights approach
Which of the following statements is true?
Morale is higher in cohesive teams.
Which of the following represent plans developed at the organization's lower levels that specify action steps toward achieving operational goals and that support tactical planning activities?
Operational plans
Which of the following is NOT a tool for executing a plan?
Operations Map
Riya was a highly successful manager at Optics International. After ten years with the company, she decided to leave and become a full-time mother and caregiver to her ailing father. This example demonstrates which factor affecting women's careers?
Opt-out trend
_____ implies that women's commitment to their children limits their commitment to the company or their ability to handle the rigors of corporate management.
Opt-out trend
Which of the following organizations have a flat structure compared to others?
Organization B with 3 hierarchical levels
Jurgen is one of several middle managers sent to a training course on leadership skills. Through this effort, the organization is attempting:
People Change
_____ refers to a change in the attitudes and behaviors of a few employees in the organization.
People Change
_____ is the process by which individuals screen and select the various objects and stimuli that vie for their attention.
Perceptual selectivity
_____is the process by which individuals screen and select the various objects and stimuli that vie for their attention
Perceptual selectivity
Sam is in charge of strategy control at Lanser's, a large clothing retailer. He regularly tracks sales in relation to targets, number of products on back order, and percentage of customer service calls resolved within specified time periods. These metrics are known as:
Performance dashboards
Use of the balanced scorecard can hinder or decrease organizational performance if it is implemented using which type of orientation?
Performance measurement orientation
Which of the following performance appraisal methods essentially evaluates employees by pitting them against one another?
Performance review ranking system
_____ teams are brought together as a formal department in the organization.
Permanent
_____ power comes from personal sources that are not as invested in the organization, such as personal interests, goals, and values.
Personal
The forecasting of human resource needs and the projected matching of individuals with expected job vacancies is referred to as human resource _____.
Planning
_____ is the act of determining the organization's goals and the means for achieving them.
Planning
Management Functions
Planning, organizing, leading, controlling
Types of Middle Managers
Plant manager, operations manager, division manager, GM, Administrator, IS Manager, Product Line or Service Manager
Which of the following means that an organization accommodates several subcultures?
Pluralism
_____ define boundaries within which to make a decision.
Policies
Jefferson Inc. is an information technology consulting firm located in Washington D.C. Decisions at Jefferson are complex and involve many people, with a significant amount of disagreement and conflict. Which decision-making model fits best for this organization?
Political
The _____ model closely resembles the real environment in which most managers and decision-makers operate
Political
Strong anti-American sentiments in many parts of the world exemplify the effect of:
Political forces
Which of the following is the administration of a pleasant and rewarding consequence following a desired behavior?
Positive reinforcement
_____ refers to the degree to which people accept inequality in power among institutions, organizations, and people.
Power distance
In what stage of personal moral development is a person mostly concerned with external rewards and personal consequences of an action?
Preconventional
An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n):
Pressure Group
Characteristics of a good listener are someone who:
asks questions, summarizes, and listens to central themes.
At the start of every shift, Carl, a delivery truck driver, plans out his route based on the addresses that he will be visiting to drop off packages. This can best be described as what kind of decision?
Programmed
_______ decisions are associated with decision rules:
Programmed
All of the following are major approaches to leadership EXCEPT:
Progressive leadership
A(n) ____ is responsible for coordinating the activities of several departments
Project Manager
Taylor Brittingham is a general manager. Which of the following best describes her position?
She is responsible for several departments that perform different functions.
Which of the following countries possesses a high performance orientation?
Taiwan
According to MANAGER'S SHOPTALK in Chapter 19, the interest in self-awareness is part of a growing discipline called _____.
auto-analytics
The _____ leadership style matches with the preconventional level of personal moral development.
autocratic
The removal of an unpleasant consequence following a desired behavior is referred to as:
avoidance learning.
General Environment
Social, economic, legal-political, international, natural, and technological factors that influence all organizations about equally.
Language, values, religion, and education all describe which dimension in the international environment?
Sociocultural
____ environment consists of demographic factors, such as population density.
Sociocultural
Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?
Sociocultural dimension
Which of these refers to an unincorporated business owned by an individual for profit?
Sole proprietorship
Which of the following does NOT pertain to teams?
Teams have a designated strong leader
Management Skills
Technical, Human, Conceptual
A _____ change is related to the organization production process.
Technological
Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?
Technological dimension
General Environment includes
Technological, natural, sociocultural, economic, legal/political, international
The Technology-Driven Workplace (Big Data)
Technologies, Skills, and Processes for searching and examining, complex sets of data that traditional data processing applications cannot handle to uncover hidden patterns and correlations.
Which of the following is a change in the manner in which an organization does its work?
Technology
Which of the following means using computers and telecommunications equipment to do work without going to an office?
Telecommuting
All of the following are things bad bosses do to create stress for their subordinates EXCEPT:
Tell people exactly what is expected of them.
According to the situational theory of Hersey and Blanchard, which of the following leader styles matches up best with low readiness subordinates?
Telling style
Sandra views herself as a tough but fair supervisor. She gives explicit directions to her subordinates about how tasks should be accomplished, but is not always approachable when they come to her with questions. Her employees sometimes feel that she is too gruff and impersonal. Which category on the situational leadership grid does Sandra fit into?
Telling style
Which of the following restricts mandatory retirement?
The Age Discrimination in Employment Act
An overall impression of a person or situation based on one attribute, either favorable or unfavorable, is an example of:
The Halo effect
Cheyenne Creamery requires that all absent employees bring a note from their doctor when returning to work. This is an example of a:
Standing Plan
_____ is a rigid, exaggerated, irrational belief associated with a particular group of people.
Stereotype
_____ is a psychological experience of a person who, usually engaged in a task, is aware of a stereotype about his or her identity group suggesting he or she will not perform well on that task.
Stereotype threat
Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual?
Stereotyping
Which of the five stages of team development is marked by conflict and disagreement?
Storming
_____ is a narrative based on true event that is repeated frequently and shared by organizational employees
Story
What type of organizational unit has a unique business mission, product line, competitors, and markets relative to other units in the same corporation?
Strategic Business Unit
The set of decisions and actions used to formulate and implement strategies that will provide a competitively superior fit between the organization and its environment so as to achieve organizational goals is known as:
Strategic Management
A long-term frame is most closely associated with:
Strategic Plans
_____ are called action steps by which an organization intends to attain its strategic goals
Strategic Plans
Gatekeep Utilities is a subsidiary of GW Enterprises. Gatekeep has a mission and product line that is unique from GW. Gatekeep's competitors are also very different from those of its parent, and the subsidiary markets to a very different group of customers. As such, Gatekeep can be described as a(n) _____.
Strategic business unit
Some people argue that _____ is the most difficult and most important part of strategic management
Strategic execution
_____ are the broad statements of where the organization wants to be in the future.
Strategic goals
The plan of action that prescribes resource allocation and other activities for dealing with the environment and helping the organization attain its goals is known as a(n) _____.
Strategy
_____ refers to the use of managerial tools to direct resources toward the achievement of strategic goals
Strategy Execution
Which of the following refers to the planning and decision making that lead to the establishment of the organization's goals and of a specific strategic plan?
Strategy Formulation
Which of the following is a visual representation of the key drivers of an organization's success, showing the cause-and-effect relationships among goals and plans?
Strategy Map
_____ are natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishment and satisfaction.
Strengths
Humanistic Perspective
Stresses the human capacity for self-fulfillment and the importance of consciousness, self-awareness, and the capacity to make choices
_____ are reasonable yet highly ambitious goals that are so clear, compelling, and imaginative that they fire up employees and engender excellence.
Stretch goals
Which of the following characteristics distinguishes authority?
Subordinates accept it
Which of the following factors is NOT associated with larger span of control?
Subordinates are located at various different locations.
_____ was one of the top 10 fastest-growing franchises in 2011.
Subway
_____ are goals that cannot be attained by a single party.
Superordinate goals
SweetTooth Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment?
Suppliers
_____ is(are) included in an organization's task environment.
Suppliers
Which of the following is an OD intervention technique in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent?
Survey feedback activities
Which of the following concepts argues that organizations can find innovative ways to create wealth at the same time they are preserving natural resources?
Sustainability
Connie, a single mother and home-business entrepreneur, enjoys running her own business. However, because she is busy balancing work and family, she does not foresee her home business growing significantly in the near future. Connie can best be described as what type of entrepreneur?
Sustainer
An object, act, or event that conveys meaning to others is referred to as a:
Symbol.
After Sunshine Systems merged with RTD Enterprises, company executives noticed that due to increased employee collaboration between the two units, costs were down, and revenues increased within both areas. This is an example of what business phenomenon?
Synergy
The condition that exists when the organization's parts interact to produce a joint effect that is greater than the sum of the parts acting alone is known as:
Synergy
The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of _____.
Synergy
Sarah is a middle manager at Style Sneakers Corporation. She is most likely responsible for the achievement of _____ goals.
Tactical
Which type of plan helps managers implement the overall strategic plan?
Tactical
Systems Thinking
The ability to see both the distinct elements of a system or situation and the complex and changing interaction among those elements
Consider the following three managers from Outrageous Outfitters, Inc. Tiffany Blanchard is the president, Timothy Thompson is the director of marketing, and Karen Baxter is a maintenance supervisor. Which of the following statements is true?
Tiffany Blanchard does more planning than Karen Baxter.
Which of the following prohibits discrimination on the basis of race, color, religion, national origin, and sex?
Title VII of the Civil Rights Act of 1964
Human Relations Movement
Truly effective control comes from within the individual worker rather than from strict, authoritarian control
According to MANAGER'S SHOPTALK in chapter 12, which of the following would improve your chances of getting the job?
Turning Questions into Conversations
What percentage of women entrepreneurs have employees?
Twenty
One of Ruby's few flaws is that she does not consider possibilities beyond what she is told, accepting her supervisor's ideas without thinking. She can best be described as what type of thinker?
Uncritical
_____ means that each employee is held accountable to only one supervisor.
Unity of Command
The matrix structure violates which of the following principles of management?
Unity of command
Behavioral Sciences Approach
Uses scientific methods and draws from sociology, psychology, anthropology, economics, and other disciplines to develop theories about human behavior and interaction in an organizational setting
Social Business
Using social media technologies for interacting with and facilitating communication and collaboration among employees, customers, and other stakeholders
Time Management
Using techniques that enable you to get more done in less time and with better results, be more relaxed, and have more time to enjoy your work and your life.
Which of the following describes the value or attraction an individual has for an outcome?
Valence
_______ can be defined as the combination of benefits received and costs paid by the customer
Value
Management Types
Vertical, Horizontal
_____ occurs when an individual sees others perform certain behaviors and get rewarded for them.
Vicarious Learning
"Employees First" Approach
Vineet Nayar, HCL Technologies LLC
Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals?
Virtual
In the _____ structure, the organization is viewed as a central hub surrounded by a network of outside specialists which are sometimes spread all over the world.
Virtual Network
Which of the following structures is the leanest of all organization forms because little supervision is required?
Virtual Network Approach
Which of the following has a goal to guide the nations of the world toward free trade and open markets?
WTO
Techniques used to monitor external environments include:
ALL OF THESE
Empowering employees means giving employees _____.
ALL OF THESE: information, knowledge, power, rewards
Empowering employees means giving employees:
ALL OF THESE: information, knowledge, power, rewards
_____ exist(s) when organizations do not provide adequate upward, downward and horizontal communication.
Absence of formal channels
Social Media Progrms
Company online community pages, wikis for virtual collaboration, social media sites such as Facebook or LinkedIn, video channels such as YouTube, microblogging platforms such as Twitter, and company online forums.
Which of the following refers to all monetary payments and all goods or commodities used in lieu of money to reward employees?
Compensation
Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory?
Compensation needs
Most important at the top of the management level
Conceptual Skills
All of the following are characteristics of the administrative decision making model except:
Conditions of certainty
Task Environment
Conduct day-to-day transactions with the organization and directly influence its basic operations and performance.
Which of the following is a follower who participates actively in the organization but does not use critical thinking skills?
Conformist
Which of the following refers to the degree to which a person is focused on a few goals, thus behaving in ways that are responsible, dependable, persistent, and achievement oriented?
Conscientiousness
The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is:
Expressed values and beliefs
Paramount, Inc. is particularly concerned about pending legislation in Congress that would further regulate their organization. This legislation would be classified as a(n) _____.
External Threat
According to the strategy map described in chapter 7, which of the following is NOT a type of goal?
External business process goals
One of your fellow team members at work is continually disrupting the team's work with jokes and general horseplay. You hope that by ignoring him he will stop this senseless behavior. You are attempting to use which reinforcement tool?
Extinction
Which of these refers to the withdrawal of a positive reward, meaning that behavior is no longer reinforced and hence is less likely to occur in the future?
Extinction
Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off. Which communication channel should Louise use to break the news?
Face-to-face
Which of these is the richest medium for communication?
Face-to-face contact
What is the main concern of first-level managers?
Facilitating individual performance
A "dairy farm" view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by:
Human relations management.
Matrix Dress Designs operates using the concept of empowerment, where employees act independently and with management facilitating rather than controlling workers. These qualities represent which management approach?
Humanistic approach
_____ standards represent an international standard for quality management.
ISO 9000
Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Ashley is an excellent example of a(n)
Idea Champion
Tracy's Trikes believes that each employee should enjoy the idea of working on something that is new, creative, or personally meaningful. Tracy's Trikes exemplifies which of the categories of small business owners?
Idealists
The _____ step in the decision making process involves using managerial, administrative, and persuasive abilities to translate the chosen alternative into action.
Implementation
Mistletoe Corporation has a detailed set of organizational goals and management information system that delivers timely and accurate information. Mistletoe still has control problems, however, because its managers refuse to act on the information they receive. Mistletoe's control process has flaws in which of the following areas?
Its ability to take corrective action when necessary
Which of the following is the application of motivational theories to the structure of work for improving productivity and satisfaction?
Job design
Which of the following combines a series of tasks into one new, broader job?
Job enlargement
Karen is a first line supervisor at Wolfs, Inc. She wishes to increase her employee's opportunities for growth and learning. Which of the following techniques should she use?
Job enrichment
Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how her job relates to other organizational activities. This encompasses which downward communication topic?
Job instructions
_____ systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.
Job rotation
_____ is defined as a positive attitude toward one's job.
Job satisfaction
____is defined as a positive attitude toward one's job
Job satisfaction
With _____, compensation is linked to the specific tasks that an employee performs
Job-Based Pay
CRL, a European plastics manufacturer, is considering forming an alliance with a U.S. military goods manufacturer to develop a new type of polymer that can be used for international industrial and military applications. Such a partnership represents what type of direct investment?
Joint Venture
In the current external business environment, which of the following is true?
Joint ventures are on the rise
Which of the following are high-energy people who enjoy handling every detail of their own businesses?
Jugglers
Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation?
Keep the demands at the center
Which of the following is the power coming from a formal management position in the organization?
Legitimate power
Linda is viewed by her colleagues as someone who makes productive contributions through talent, knowledge, and good work habits, but she is sometimes hard to work with because of her communication style. Based on the Level 5 leadership spectrum, Linda would be placed in which category?
Level 1: Highly capable individual
Leadership is reciprocal, according to your text. This means:
it occurs between people.
Sandra, a human resources manager at an advertising firm, is currently in the process of determining the value and worth of advertising executive positions within the agency. This is referred to as _____.
job evaluation
People generally experience _____ when their work matches their needs and interests, when working conditions and rewards (such as pay) are satisfactory, and when the employees like their co-workers
job satisfaction
The less effective leaders, in the University of Michigan studies, were called:
job-centered leaders.
The job characteristic of feedback provides the worker with:
knowledge of actual results.
A star has a:
large market share in a rapidly growing industry
The thinking underlying the domain of ____ is the closest to the justice approach.
law
In international operations, the economic environment represents all of the following factors except:
laws and regulations.
With respect to appropriate corporate behavior, what society deems _____ as important.
legal responsibility
Ian does not have much of a relationship with his subordinates. They feel obligated to do as he says because he's the boss. This is an example of:
legitimate power
Charismatic leaders are often _____ than transactional leaders.
less predictable
Heineken begins by exporting its product into new markets, and then ____ to a local brewer to establish its position in the market.
licenses
All of the following are characteristics of the classical decision making model except:
limited information about alternatives and their outcomes
The _____ ratio refers to the ability of the organization to meet its current debt obligation.
liquidity
A fund providing resources from which individuals and groups draw to develop new ideas, products, or businesses is referred to as a _____.
new-venture fund
The majority of the incubators are operated by:
non-profit organizations.
Good examples of _____ decisions are strategic decisions
non-programmed
Two area banks, Bank A and Bank B, decided to merge their operations. This is an example of a:
non-programmed decision
When a small community hospital decides to add a radiation therapy unit, it is considered a:
non-programmed decision
When informing your staff of the date for the company picnic, a _____ would be most practical and successful.
memo
At the top of the goal hierarchy is:
mission
In situations of _____, according to Fiedler, relationship-oriented leaders are more effective.
moderate favorability
A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n) _____.
monoculture
The _____ refers to the ethical concept that moral decisions are those that best maintain the rights of those people affected by them.
moral-rights approach
Human beings have fundamental rights and liberties that cannot be taken away by another individual's decision. This ethical decision making approach is known as the:
moral-rights approach.
Carrie's Car Care receives more than 25% of its total sales revenues from operations outside of the United States. Carrie's would be considered a:
multinational corporation.
Most organizations _____ shift from a monoculture perspective to one of pluralism.
must make a conscious effort to
Ahmad is a new manager at AJ Homes Company. He has absolutely no experience as a manager nor does he know the technology of his department well. These two factors prevent Ahmad from directing his workforce. This is an example of _____ impacting leadership styles and behaviors.
neutralizers
When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:
nonverbal communication
During which stage of team development does team unity emerge?
norming
The first step in the perception process is _____.
observation
The goal of _____ is to get every employee thinking and acting like a business owner.
open-book management
The _____ delineates the chain of command, indicates departmental tasks and how they fit together, and provides order and logic for the organization.
organizational chart
An employee with a high degree of _____ is more likely to want to stay with their current company.
organizational commitment
Organizational development can help managers address problems such as merger/acquisitions, conflict management, and _____ .
organizational decline/revitalization
The forming stage of team development is characterized by:
orientation
The _____ approach to change implementation should be used when users have power to resist.
participation
Many organizations are adapting to the environment by developing more of a(n) _____ relationship rather than a(n) _____ relationship with competitors.
partnership; adversarial
Research indicates that the one factor that increases a company's value the most is:
people and how they are treated.
The cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information is called:
perception.
Some team members are asked to play a dual role. These members:
perform both role: task specialist and socioemotional.
Messages that appraise how well individuals and departments are doing their jobs are called:
performance feedback
During the _____ stage of team development, the major emphasis is on task accomplishment.
performing
Self-directed teams are _____ teams.
permanent
When the USS Indianapolis sank after being torpedoed, one Navy pilot disobeyed orders and risked is life to save men who were being picked off by land sharks. The Navy pilot was operating from the _____ level of moral development.
postconventional
A high need for _____ is associated with successful attainment of top levels in the organizational hierarchy, according to McClelland.
power
The decision by Paula Reid, the manager who statted the U.S. Secret Service prostitution scandal in Catagena, was based largely on the _____ approach
practical
The two stages of crisis planning include:
prevention and preparation
Statements that define fundamental values and reference organizational responsibilities, products and employees are often called _____.
principle-based
Ryan is a manager at Dream Catchers. Dream Catchers is currently operating in an environment of high uncertainty. As a result, Ryan will:
probably have a difficult time generating alternatives
Theories that explain how employees select the behaviors that allow them to meet their needs are known as:
process theories
Frank is primarily driven by a need to establish close social relationships with other people. Alderfer would say he is motivated by:
relatedness needs
Two leadership styles used by Fiedler in his contingency theory were:
relationship-oriented and task-oriented.
Type A behavior pattern is characterized by all of these EXCEPT:
relaxed lifestyle
All of the following are interpersonal influence tactics EXCEPT:
rely on the rule of demand
The degree to which the job is perceived as important and having impact on the company or customers is referred to as:
task significance.
There are two types of roles that emerge in teams. They are the ____ role and the ____ role.
task specialist, socioemotional
Carolyn is a member of a work team at Creepy Clown's Company. She and her teammates possess several different skills and are able to perform a major organizational task with little or no oversight from management. Carolyn is a member of a(n):
self directed team
According to Maslow, the highest order needs are:
self-actualization needs.
A high degree of _____ means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence
self-awareness
A high degree of _____ means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence.
self-awareness
The general assurance in one's own ideas, judgment, and capabilities is referred to as:
self-confidence
The tendency to overestimate the contribution of internal factors to one's successes and the contribution of external factors to one's failures is a result of:
self-serving bias
A(n)_____ leader works to fulfill subordinated needs and goals as well as to achieve the organization's larger mission.
servant
While job ____ can lead to greater task efficiencies, it has failed as a motivational technique.
simplification
A project is an example of a:
single-use plan
The core dimension of Hackman and Oldham's model of job characteristics that is based on the number of diverse activities that make up a job is known as:
skill variety
The QUESTION MARK has a:
small market share in a rapidly growing industry
One of the newest ways of gauging whether a candidate is right for the company is by checking:
social networking sites
Adaptability Culture
characterized by values that support the company's ability to detect, interpret, and translate signals from the environment into new behavior responses
Which of the following types of power is vested in the manager's ability to punish employees?
coercive
All of the following are essential parts of any definition of leadership EXCEPT:
coercive power
Roy is a top executive at a cigarette manufacturing company who believes that cigarettes are dangerous products and they kill people. This condition can be described as:
cognitive dissonance
Nancy belongs to a horizontal team in her organization. She was selected on the basis of her title, not her expertise. The type of horizontal team she belongs to is likely a(n):
committee
Wyatt has recently been appointed by his boss to a group that has been meeting since the company he works for was founded. The purpose of this group is to make budgetary decisions on an ongoing basis. Wyatt's group can best be defined as a _____.
committee
The term _____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."
communication apprehension
The concept that the party responsible should compensate individuals for the cost of their injuries is referred to as:
compensatory justice.
All of the following are major perspectives of the Balanced Scorecard EXCEPT _____.
competitors
The Leadership Grid used the two leader behaviors which were called:
concern for people and concern for production
Researchers at the Ohio State University identified two major behaviors called:
consideration and initiating structure
A nation's _____ includes the shared knowledge, beliefs and values, as well as the common modes of behavior and ways of thinking, among members of a society.
culture
People with an external locus of control are:
easier to lead
The Michigan researchers used the term _____ for leaders who established high performance goals and displayed supportive behavior toward subordinates
employee centered leaders
A(n)_____ is an example of an intrinsic reward.
employee's feelings of self-worth
Examples of unethical behavior toward _____ include a hostile work environment and violations of health and safety rules.
employees
When work specialization is extensive:
employees perform a single task.
Primary stakeholders of an organization include:
employees, customers, investors and shareholders, suppliers.
The delegation of power and authority to subordinates is referred to as:
empowerment.
Relative to the functional structure, the divisional structure:
encourages decentralization
Carla's subordinates view her as a great manager. Not only does she get the job done, but she organizes the workplace in such a way that employees experience a sense of meaningfulness, connection, and growth. This is an example of employee:
engagement
Being interested in computers, Jose Cohata came up with an idea of personalizing the screen saver programs with family pictures. After trying a couple of programs, Jose started marketing this service to neighbors and area businesses. Jose's activities can be described as a(n) _____.
entrepreneurship
The horizontal linkage model is best applied to a:
environment that requires speed.
Jamila is a successful artist and entrepreneur who makes all of her work out of recycled goods because she believes in sustainability. She can be described as a social entrepreneur that is committed to:
environmental protection.
Communication is defined by the text as the process by which information is:
exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.
Countries whose social values reflect low power distance:
expect equality in power.
Ron meets with his company's accountant to discuss the budget of anticipated and actual expenses for each segment of the organization. This involves review of which type of budget?
expense budget
Andrea is team leader of the focus group at her organization. In the past, the group was plagued by lack of cooperation and disrespect. Today, she told team members that if anyone tried to undermine another member, that person would be kicked off the team. This is an example of a(n):
explicit statement.
Jason has been unemployed for three months. When his wife asked him why he was not looking for a job, Jason responded, "If I am lucky, I will get my old job back." Jason would be considered as having a(n):
external locus of control
A(n)_____ refers to a reward given by another person.
extrinsic reward
Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent benefits package she receives. Katie is motivated by:
extrinsic rewards
Non-verbal communication has the biggest impact when using _____.
face to face communication
Which communication channel would be most successful to inform managers of impending company-wide layoff?
face to face contact
The adaptability culture emerges in an environment that requires _____ response and _____ decision making.
fast; high-risk
All well-designed control systems involve the use of _____ to determine whether performance meets established standards.
feedback
CyberChasers Corporation sends a post-purchase questionnaire to all consumers who buy their products. They are interested in gathering data on product quality, customer service orientation, and customer satisfaction. This is an example of a:
feedback control
What is the ideal size of work teams?
five
Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called:
global teams
The extent to which trade and investments, information, social and cultural ideas, and political cooperation flow between countries is called _____.
globalization
Companies that think _____ have a competitive edge.
globally
In goal-setting theory, _____ refers to the idea that employees have to "buy into" the goals.
goal acceptance
In goal-setting theory, _____ refers to the degree to which goals are concrete and unambiguous.
goal specificity
One major limitation of goals and plans is:
goals and plans may cause rigidity in a turbulent environment.
The early research on leadership traits was referred to as the:
great man approach
The LHX quality task force has a strong leader in Josh Clark. Josh runs efficient meetings, where he leads discussion and decision-making. In the end, tasks are delegated to members for subsequent follow-up. The LHX task force can best be characterized as a(n) _____.
group
The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to _____.
groupthink
Keys to effective listening include all of the following EXCEPT:
have preconceptions
Good listeners exhibit all of the following characteristics EXCEPT:
having preconceptions
Research shows that _____are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded.
high Machs
Individuals who believe that they control their own destiny are described as having a:
high internal locus of control
A _____ interaction requires more time because a relationship has to be developed, and trust and friendship must be established.
high-context
The competing style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.
high;high
Shared development of innovations among several departments is emphasized by the _____ approach to innovation
horizontal linkage model
A country that places emphasis on fairness and values kindness would be described by the Globe Project as high in _____.
humane orientation
When organization managers have a(n) _____ attitude, they value employees as an end in themselves.
humanistic
The final step to be managed in the change process is:
implementation
According to the leadership grid, _____ means the absence of a management philosophy, where managers exert little effort toward interpersonal relationships or work accomplishment.
impoverished management
Team _____ occurs when individuals and departments rely on other individuals and departments for information or resources to accomplish their work.
interdependence
Sally enjoys her job as a teacher, not because of the pay or benefits, but because she feels good about shaping the minds of tomorrow's leaders. Sally is motivated by:
intrinsic rewards
Tammy is a production manager at Eagle's Nest, Inc.. She is concerned that too much money is being wasted on inventory that is sitting in the warehouse too long. She should calculate a(n):
inventory turnover ratio
Which of the following would be considered a visual representation(s) of a company's corporate culture?
All department heads have an executive office. Each department has an award plaque for employee of the month. All employees are dressed in professional business attire. Top level executives drive company owned sports car.
Natural Dimension (General Environment)
All elements that occur naturally on Earth, including plants, animals, rocks, and resources such as air, water, and climate.
_____ indicators focus on production and operating statistics.
Business process
When Coca-Cola introduced Surge, a new citrus soft-drink, what type of strategy was being pursued?
Business-Level Strategy
A key finding in the Hawthorne studies was which of these?
Human relations increased productivity.
_____ refers to the fact that services are perishable and cannot be stored in inventory
Intangible Output
Which of these forces comprises unwritten, common rules and perceptions about relationships?
Social forces
Which of the following refers to a unit of two or more people who interact and coordinate their work to accomplish a specific objective?
A team
Standing plans:
are used to provide guidance for tasks performed repeatedly within the organization.
External Organizational Environment
All relevant forces outside a firm's boundaries, such as competitors, customers, the government, and the economy.
Which of these employee behaviors matches with the postconventional level of personal moral development?
Empowered employees, full participation
___ is power sharing, or the delegation of power or authority to subordinates in an organization.
Empowerment
All of the following are questions relevant to human resource planning EXCEPT:
"What was the volume of business over the past five years?"
Douglas McGregor's Theory X and Theory Y
-Based on two basic assumptions about people: (1) Theory X, which views employees negatively and sees the need for structured organizations with strict hierarchal lines and close supervision, and (2) Theory Y, which takes a more humanistic view towards employees, believing they are capable of being motivated and productive. -The basic assumptions involved are not collectively made by management, nor do these assumptions apply across the board to all employees. Rather, they are assumptions made by individual supervisors about individual employees. The supervisor then treats each employee in accordance with the assumption he has made about that employee. In turn, the behavior of the employee involved is in response to the way he is treated by the supervisor.
New Competencies
Enabler, leading teams, collaborations, including use of social media, empowering, sometimes bossless, mobilizing for change.
Cultural Leaders Influence Culture How
1. Articulates a vision for the organizational culture that employees can believe in. 2. Heeds the day-to-day activities that reinforce the cultural vision.
Google's Eight Good Behaviors of aManager
1. Be a good coach 2. Empower your team and don't micromanage 3. Express interest in team members' successes and personal well-being 4. Don't be a sissy: Be productive and results-oriented 5. Be a good communicator and listen to your team 6. Help your employees with career development 7. Have a clear vision and strategy for the team 8. Have key technical skills so you can help advise the team.
Causes of Failure
1. Ineffective communication skills and practices 2. Poor work relationships/interpersonal skills 3. Person-job mismatch 4. Failure to clarify direction or performance expectations. 5. Failure to adapt and break old habits 6. Breakdown of delegation and empowerment 7. Lack of personal integrity and trustworthiness 8. Inability to develop cooperation and teamwork. 9. Inability to lead/motivate others 10. Poor planning practices/reactionary behavior.
The People-Driven Workplace (Bossless)
1. No one has a boss 2. Employees negotiate responsibilities with their peers 3. Everyone can spend the company's money 4. There are no titles or promotions 5. Compensation is decided by peers
Classical Perspective of Management
1. Scientific Management 2. Bureaucratic 3. Administrative Principles
*Peter Drucker's* five tasks of management:
1. Sets objectives 2. Organises 3. Motivates and communicates 4. Measures 5. Develops people
Family and Medical Leave Act require employers to provide up to _____ weeks unpaid leave for childbirth, adoption, or family emergencies.
12
The European Union has expanded to a _____ nation alliance
27
A survey by the Conference Board found that _____ percent of US workers are satisfied with their work
45
In the United States, minorities own _____ firms.
5.8 million
Listening is _____ of effective communication.
75%
A recent poll found that _____ percent of people surveyed say corporate America's moral compass is pointing in the wrong direction.
76
What percentage of a manager's time is spent in direct communication?
80%
The recommended management style from the leadership grid is _____.
9,9
Small businesses represent _____ percent of all firms and employ about half of all private sector employees.
98
________ is a listing of job duties and desirable qualifications for a particular job
A Job Description
Jackie, a new employee of yours, strikes you as a curious, open minded, and receptive to new ideas. Keep your eye on Jackie, for she may very well be:
A creative Individual
Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise?
A cross-functional team
Heroes
A figure who exemplifies the deeds, character, and attributes of a strong culture.
System
A group of interacting, interrelated, or interdependent elements or parts that function together as a whole to accomplish a goal.
Ginger likes to set her own goals, which have an intermediate level of difficulty. Which of the entrepreneurial characteristics does she probably possess?
A high need for achievement
Which of the following structures works best in an uncertain organizational environment?
A horizontal structure
_____ is a systematic process of gathering and interpreting information about the essential duties.
A job analysis
Planning
A management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.
Stories
A narrative based on true events that is repeated frequently and shared among organizational employees.
Supply Chain
A network of multiple businesses and individuals that are connected through the flow of products or services
Joint Venture
A partnership in which two or more companies (often from different countries) join to undertake a major project.
Which of the following is a component of a team?
A performance goal is shared between team members.
Organizational Development
A philosophy and collection of planned change interventions designed to improve an organization's long-term health and performance
Total Quality Management
A philosophy that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction.
Slogans
A phrase or sentence that succinctly expresses a key corporate value
Ceremonies
A planned activity at a special event that is conducted for the benefit of an audience
Achievement Culture
A results-oriented culture that values competitiveness, personal initiative, and achievement.
Hawthorne Studies
A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior
Which variation of new venture teams is described as a small separate, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business?
A skunkwork
Organization
A social entity that is goal directed and deliberately structured
_____ is a role in which the individual provides support for team members' emotional needs.
A socioemotional role
Double Click, Inc. has a number of strategic business units. Their hand-held computer unit has a large market share in this rapidly growing industry. Their hand-held computer business would be classified as:
A star
Systems Thinking
A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part
With most new employees in the late twenties or early thirties, Albertson & Sons Inc. has learned that helping new employees secure home loans has been a valuable service that pays off in the long term. This is an example of what type of diversity initiative or program?
Accommodating special needs
Figurehead
According to Mintzberg, when Amanda attends a subordinate's wedding she is performing which of these roles?
Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change?
Achievement culture
Customers
Acquire goods or services from an organization
Competitive Intelligence
Activities to get as much information as possible about one's rivals
Types of Cultures
Adaptability, achievement, involvement, consistency
Which model of decision making is associated with satisficing, bounded rationality, and uncertainty?
Administrative
Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which management philosophy?
Administrative principles approach
Greene, Inc. requires that all managers undergo gender sensitivity training with the intent of eliminating gender stereotypes in the organization. This is an example of
Affirmative Action
Recruiting methods that are used to promote the hiring, development, and retention of "protected groups" are examples of:
Affirmative Action
____ is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization.
Affirmative Action
Jay is a trusting and forgiving individual who gets along with others because of being good-natured and cooperative. This describes which of the Big Five personality factors?
Agreeableness
The ability to make _____ decisions is a critical skill in today's fast-moving organizations.
All of the above
In a family where both parents work, which of the following may be helpful to accommodate the parents' needs?
All of these
Inclusive dimensions of diversity include a. income. b. nationality. c. pay level. d. work style. e. all of these.
All of these
Some of the key characteristics associated with charismatic leaders include: a. visionary skills. b. communication skills. c. motivation skills.
All of these
Stress can be caused by: a) task demands. b) role demands. c) interpersonal demands. d) physical demands. e) all of these.
All of these
The four primary skills for communicating in a crisis include all of the following EXCEPT: a. staying calm. b. being visible. c. getting the awful truth out. d. communicating a vision for the future. e. all of these are skills for communicating in a crisis.
All of these
Which of these is consistent with the role of the socioemotional role? a. Encourage b. Follow c. Compromise d. All of these e. Both encourage and follow
All of these
Which of these is(are) part of new approaches to recruiting?
All of these
_____ increases team cohesiveness. a.External competition b.Shared goals c.Team success d.All of these e.Shared goals and team success
All of these
_____ influences the critical psychological state of experienced meaningfulness of work.
All of these
_____ is(are) categories of sexual harassment. a) Inappropriate/offensive b) Coercion with threat of punishment c) Solicitation with promise of reward d) Generalized e) All of these
All of these
Organizational structure includes which of these?
All of these are part of organizational structure.
The four primary skills for communicating in a crisis include all of the following EXCEPT: a. staying calm. b. being visible. c. getting the awful truth out. d. communicating a vision for the future.
All of these are skills for communicating in a crisis
Your department has absenteeism standards, a way to measure absenteeism, and, based on your investigation, you have concluded that your department has an excessive absenteeism rate. What should your next step be? a. Set new absenteeism standards. b. Develop new measures of absenteeism. c. Terminate three employees for excessive absenteeism. d. All of these would be good examples of taking corrective action. e. None of these
All of these would be good examples of taking corrective action
Your department has absenteeism standards, a way to measure absenteeism, and, based on your investigation, you have concluded that your department has an excessive absenteeism rate. What should your next step be? a.Set new absenteeism standards. b.Develop new measures of absenteeism. c.Terminate three employees for excessive absenteeism. d.All of these would be good examples of taking corrective action. e.None of these
All of these would be good examples of taking corrective action
When the organization is structured along _____ lines, coordination is required
All of these: Functional Divisional Team
Which of the following is(are) important role(s) to be played during the process of organizational change?
All of these: The critic the sponsor inventor
For a programmed decision:
Alternatives are usually easy to identify
Which of the following means that the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable?
Ambiguity
_______ is by far the most difficult situation for a decision-maker
Ambiguity
The _____ prohibits discrimination against qualified individuals by employers for a demand of "reasonable accommodation."
American with Disabilities Act
According to MANAGER'S SHOPTALK in chapter 13, which of the following is not a characteristic used to help foreign managers understand Americans?
Americans are formal
Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?
An Idea Incubator
Which of the following is a ratio that measures the firm's internal performance with respect to key activities defined by management?
An activity ratio
Which of the following is a device for collecting information about an applicant's education, previous job experience, and other background characteristics?
An application form
Contingency View
An extension of the humanistic perspective in which the successful resolution of organizational problems is thought to depend on managers' identification of key variations in the situation at hand.
_____ is considered a decision that enables an individual or company to benefit at society's expense.
An unethical behavior
Managers are considered to have a(n) _____ style when they prefer to consider complex solutions based on as much data as they can gather.
Analytical
Technical Skills
Mastery of the methods, techniques, and equipment involved in specific functions such as engineering, manufacturing, or finance.
All of the following are characteristics of creative organizations EXCEPT_____
centralization
Which approach to change implementation should be used when a crisis exists?
Coercion
Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization?
Culture Change
____ goals lead to the attainment of ____ goals, which in turn lead to the attainment of ____ goals.
Operational ; tactical ; strategic
Information Technology
Any computer-based tool that people use to work with information & support the information-processing needs of an organization.
According to BusinessWeek, in 2012, _____ was ranked as the World's Most Innovative Company.
Apple
The final step in the MBO process is:
Appraise overall performance
Organizing
Arranging tasks, people, and other resources to accomplish the work
Social Forces
Aspects of a culture that guide and influence relationships among people
Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?
Operational goals
Top Managers
At the top of the hierarchy and are responsible for the entire organization
___ leaders know and understand themselves, act consistently with high order ethical values, and empower and inspire others.
Authentic
Which of the following terms is the belief that power and status differences should exist within the organization?
Authoritarianism
Research has identified four major decision styles. These include all of the following EXCEPT:
Authoritative
The formal and legitimate right of a manager to make decisions is _____.
Authority
Which of the following is NOT a characteristic of a creative individual?
Authorization and dependent
Which of these is sometimes called negative reinforcement?
Avoidance learning
Which of the following is NOT one of the benefits of MBO?
Operational goals are able to displace strategic goals
_____ does not focus on a single receiver, uses limited information cues, and does not permit feedback.
Bulletins
Which of the following is NOT one of Porter's competitive forces?
Bargaining power of stockholders
People with a(n) _____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.
Behavioral
Which of these styles is adopted by managers who have a deep concern for others as individuals?
Behavioral
Which of the following is a way for managers to promote organizational commitment?
Being honest
Finance managers at Big Bend Inc. made a financial blunder when they solely looked at the previous year's sales to estimate sales for the coming year. Of which management bias is this an example?
Being influenced by initial impressions
Social Entity
Being made up of two or more people
Which need describes the desire to be accepted by one's peer, have friendships, be part of a group, and be loved?
Belongingness needs
Which of the following is the process of measuring your organizational process against the best in the industry?
Benchmarking
_____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.
Benchmarking
UPS is successful in the small package delivery market. One important reason for this success is the concept of:
Bureaucracy
Positions organized in a hierarchy of authority is an important characteristic of:
Bureaucratic organizations.
The BCG matrix organizes along which of the following dimensions?
Business growth rate and market share
_____ is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant.
Business intelligence
Ford's decision to completely redesign its Ford Taurus can be classified as a:
Business level strategy
_____ and _____ proposed a two dimensional leadership theory called the Managerial grid.
Blake; Mouton
Boars' Nest Distributors is continually hampered by an inability to adapt to an unstable environment. Which of the following is a plausible explanation as to why?
Boars' Nest uses a vertical structure
_____ is a concept that proposes that corporations can alleviate poverty and other social ills by selling to the world's poorest people.
Bottom of the pyramid
The Digitec company has recently decided to design and manufacture a laptop that retails for under $50, in an effort to make information technology available to people in places like rural Africa and rural India. This is known as what type of strategy?
Bottom of the pyramid strategy
Pauline is an area manager at Ironman Gym. She anticipates her area's needs and formulates a proposed budget every quarter. She then sends this proposal to her manager. This is an example of:
Bottom-up budgeting
Influence the Environment
Boundary Spanning activity to change the environment in the organizations favor.
Kristen's Jewelry Shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing?
Boundary-Spanning roles
Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?
Boundary-spanning
Melissa is a manager at InStylez Clothing. Her job is very complex and she feels that she does not have enough time to identify and/or process all the information she needs to make decisions. Melissa's situation is most consistent with which of the following concepts?
Bounded Rationality
The concept that people have the time and cognitive ability to process only a limited amount of information on which to base decisions is known as:
Bounded Rationality
As a top manager, Joanna works with others within her team every day in making important corporate decisions. Her preferred decision-making approach is to generate as many alternatives to problems as possible in a short amount of time. This approach is referred to as _____.
Brainstorming
Which of these actions did the U.S. Supreme Court take?
Broadened the definition of sexual harassment to include same sex harassment and harassment of men by female coworkers.
____ does not focus on a single receiver, uses limited information cues, and does not permit feedback.
Bulletins
Types of Top Managers
CFO, CEO, president, vice president, treasurer.
_____ allow employees to select the benefits of greatest value to them
Cafeteria-plan benefits packages
All of the following are considered emerging economies EXCEPT _____.
Canada
US Secret Service Scandal
Cartagena, Columbia, heavy drinking, visited strip clubs, and brought prostitutes to their hotel.
In times of crisis or risk of company failure, authority should be:
Centralized at the top
Associated with the condition of _____ is the lowest possibility of failure.
Certainty
Which of the following means that all of the information the decision-maker needs is fully available?
Certainty
Which of the following means that all the information the decision-maker needs is fully available?
Certainty
The adoption of a new idea or behavior by an organization is known as organizational _____.
Change
Which of the following is NOT a common method for reducing a perceived inequity?
Change equity
Which of the following is the intervention stage of organization development in which individuals experiment with new workplace behavior?
Changing
Samuel, a sales associate at an electronics store, learns that his base pay is higher than any other sales associate in the store. He justifies his higher salary to the idea that he must be a top sales associate, generating more revenue than anyone else. This example demonstrates which method for reducing perceived inequity?
Changing perceptions
Yolanda recently learned that Sue, who works in the same position as she and has been with the company for the same amount of time, earns about ten percent more than she does. As a result, Yolanda feels that she should not work as hard, so she starts coming in late and taking more days off. This is an example of which method for reducing perceived equity?
Changing work effort
When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?
Channel
_____ refers to the amount of information that can be transmitted during a communication episode.
Channel richness
"A fire that ignites followers" is used to describe which leadership characteristic?
Charisma
Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance?
Charismatic
Marion is a great manager and he has a number of special skills. In particular, Marion has the ability to get his subordinates to do more than would be normally expected. Which of the following terms best describes Marion?
Charismatic leader
For the past several years, foreign companies have invested more in business in _____ than in any other place in the world.
China
Which of the following created the Equal Employment Opportunity Commission?
Civil Rights Act
The growth of quantitative decision techniques that use computers has expanded the use of which decision-making approach?
Classical
The _____ model of decision making is most valuable when applied to _____.
Classical; programmed decisions
A Junior VP at a financial services firm meets regularly with Edward, a retired businessman, who is now in the business of directing, instructing, and training managers in the development of their personal competencies. Edward can best be described as a(n) _______.
Coach
Which of the following refers to a method of directing, instructing and training a person with the goal to develop specific management skills?
Coaching
Which of the following is the process of forming alliances among managers during the decision making process?
Coalition building
Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. What approach to change implementation is Harry using?
Coercion
Beth, a middle manager at Heather's Handbags, uses threats and punishments as ways of influencing the behavior of his subordinates. Which of the following sources of power is Beth relying on?
Coercive power
The biggest mistake that many managers make is the failure to:
Communicate effectively
Symbols, stories, and heroes are important because they:
Communicate the significant values of an organization.
When trying to overcome the resistance for change, which approach is best suited when change is technical?
Communication
TooEasy, Inc. is changing from a manual ordering system to a computer-based ordering system. As part of the implementation procedures, the company invests in detailed, comprehensive training classes. What approach to change implementation is TooEasy using?
Communication and education
Competitors
Companies in the same industry that sell similar products or services to customers
Operations Research
Consists of mathematical model building and other applications of quantitative techniques to managerial problems
Jerrica, a finance manager at LRV industries, is asked by her boss to develop a plan in the event that company sales drop by 20 percent or more. This type of plan is known as _____.
Contingency Planning
Which of the following is a model of leadership that describes the relationship between leadership styles and specific organizational situations?
Contingency approach
After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company. This knowledge reflects which current management perspective?
Contingency view
Traditional Approach
Controller, supervising individuals, conflict and competition, autocratic, maintaining stability
Most people have learned to conform to expectations of good behavior expected by colleagues, family, friends, and society. They are in what stage of moral development?
Conventional
The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as _____.
Cooperation
The outcome of information and cooperation is _____.
Coordination
Which of the following is a business activity that an organization does especially well relative to its competition?
Core Competency
Which of the following refers to the system of governing an organization so that the interests of corporate owners are protected?
Corporate governance
Sears' decision to sell off much of its financial services division is an example of a:
Corporate-level strategy
When Philip-Morris, the tobacco giant, bought Kraft, Inc., it was pursuing a _____.
Corporate-level strategy
Which of the following pertains to the organization as a whole?
Corporate-level strategy
The human resource department at Paula's Powerwheels is implementing a number of functional level strategies. These strategies include focusing on ways to retain and develop a stable work force and ways to improve efficiency in the organization. These functional-level strategies are consistent with which of the following strategies?
Cost Leadership
The _____ strategy involves seeking efficient facilities, cutting costs and using tight cost controls to be more efficient than competitors.
Cost leadership
You are violating which of these goal characteristics when you attempt to create goals for every aspect of employee behavior?
Cover Key result areas
TickTock Clock Corporation is attempting to develop a truly diverse workplace. TickTock's president assigned the human resources department the task of determining the demographics of the local area labor market. This is an attempt to change existing _____ within the organization
Cultures
Artful Innovations Inc. operates with open channels of communication and an established suggestion system that encourages brainstorming and freewheeling discussions. Artful Innovations can best be described as a(n) ______ type of organization:
Creative Organization
The generation of novel ideas that may meet perceived needs or respond to opportunities for the organization is called?
Creativity
Which of the following refers to the generation of novel solutions to perceived problems?
Creativity
_____ enables firms to cope with unexpected events that are so sudden and devastating that they have the potential to destroy the organization if managers aren't prepared with a quick and appropriate response.
Crisis planning
The role of the _____ is to prevent people in other roles from adopting a bad idea.
Critic
____ is an important part of the job characteristics model.
Critical psychological states
____ mentoring relationships sometimes leave both parties uncomfortable.
Cross-race
_____ mentoring relationships sometimes leave both parties uncomfortable.
Cross-race
James, a casino manager, defines and uses signals and symbols to influence corporate culture by communicating central values to employees. As such, James can be described as what type of leader?
Cultural Leader
Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data?
Customer Relationship Management
The people and organizations in the environment who acquire goods or services from the organization are:
Customers
To remain competitive, companies should develop strategies that focus on core competencies, providing synergy, and creating value for _____.
Customers
Today's most successful companies are including _____ directly in the product and service development process
Customers
Task Environment includes
Customers, competitors, suppliers, labor market
_____ refers to borrowing money that has to be repaid in order to start a business.
Debt financing
Which of the following is considered a leverage ratio?
Debt ratio
Change and uncertainty in the environment are usually associated with _____.
Decentralization
Sharon is a part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group?
Decentralized
____ refers to a team communication structure in which team members freely communicate with one another and arrive at decisions.
Decentralized network
_____ refers to a team communication structure in which team members freely communicate with one another and arrive at decisions.
Decentralized network
Traditionally, if Stephanie, CEO of Butterfly Pillows, needed to conduct corporate planning, it would be performed by all of the following except:
Decentralized planning groups
Alabama Airlines has three planning specialists who help division managers develop their own division plans. Serving as consultants to the divisions, the planning specialists give advice about strengths, weaknesses, opportunities, and threats. Alabama Airlines is utilizing what approach to the planning function?
Decentralized planning staff
Personal _____ style refers to differences among people with respect to how they perceives problems and make decisions.
Decision
Which of the following is a choice made from available alternatives?
Decision
Mark, a production manager at Kaylie's Kookware, recently chose to schedule his workers to work overtime. His alternative was to hire more workers. He is now monitoring the consequences of his choice. This is an example of _____.
Decision-making
_____ refers to the process of identifying problems and then resolving them.
Decision-making
The _____ is the department manager's tool for daily and weekly operations.
Operational plan
Cultural Leader
Defines and uses signals and symbols to influence corporate culture
Gina wishes to transfer authority and responsibility to her subordinates. This process is known as:
Delegation
Functional Manager
Departments that perform a single functional task and have employees with similar training and skills.
General Manager
Departments that perform different functions. A self-contained division.
_____ approach describes how managers actually make decisions, where as _____ approach defines how a decision-maker should make decisions.
Descriptive; normative
Jeff is a top manager at a textile factory. He is developing a crisis plan in the event that the company has a toxic spill or accident. Which of the following should Jeff undertake to prepare for such a crisis?
Designating a crisis management team in the event of an environmental disaster
The _______ is the individual who is assigned the role of challenging assumptions made by the group:
Devil's advocate
_____ is the step in the decision-making process in which managers analyze underlying causal factors associated with the decision situation.
Diagnosis
"When did it occur" and "how did it occur" are questions associated with which step of the decision making process?
Diagnosis and analysis of causes
When managers ask questions such as "what is the state of disequilibrium affecting us?", they are in which stage of the managerial decision-making process?
Diagnosis and analysis of causes
You are the production manager for Connor's Construction, Inc. You decide to change the production procedure to increase efficiency. One of your long time foreman is resisting the change, insisting that the idea won't work. Which of the following obstacle is he exhibiting?
Different assessment and goals
All of the following are Porter's competitive forces except:
Differentiation
Which of the following strategies involve an attempt to distinguish the firm's products or services from others in the industry?
Differentiation
Which strategy can be profitable for an organization when customers are loyal and willing to pay high prices?
Differentiation
The Write Pens, Inc. wants to reduce transferring costs by producing closer to the consumer in a foreign country. This will also help in reducing transportation and storage costs. Which strategy would be the best to use given the circumstances?
Direct investing
Which style is used by people who prefer simple, clear-cut solutions to problems?
Directive
A(n) _____ is a company that is highly attractive to potential employees because of human resources practices that focus on tangible and intangible benefits, and that embraces a long-term view to solving immediate problems
Employer of Choice
Which of the following responsibilities is purely voluntary and is guided by a company's desire to make social contributions not mandated by economics, law, or ethics?
Discretionary
_____ is the responsibility that goes beyond societal expectations to contribute to the community welfare.
Discretionary responsibility
According to the book's model for judging corporate social performance, social responsibility is divided into what into four sections?
Discretionary, legal, economic, and ethical
Lainie was denied a promotion to partner in her accounting firm because of her gender. Lainie is a victim of _____.
Discrimination
For the compact disc industry, the advent of MP3 technology can best be described as what type of innovation?
Disruptive Innovation
_____ refers to innovations in products, services, or processes that radically change an industry's rules of the game for producers and consumers.
Disruptive innovation
Gail Griffith, manager of the finance division, distributes relevant information everyday to all her employees enabling them to make quality decisions. Gail is performing which of the following roles?
Disseminator Role
_____ refers to the concept that different treatment of people should not be based on arbitrary characteristics.
Distributive justice
The purpose of _____ is to expand the firm's business operations to produce new kinds of valuable products and services?
Diversification
Which of the following is NOT one of the tools used for putting strategy into action?
Diversification
_____ is NOT a type of current problem that organizational development can help address
Diversification
_____ is defined as all the ways in which people differ.
Diversity
Which of the following refers to special training to help people identify their own cultural boundaries, prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace?
Diversity Training
Which of the following is the most common diversity initiative, according to Fortune 1000 respondents?
Diversity focused recruiting
The assembly line is most consistent with which of the following general principles of management?
Division of work
The use of specialization to produce more and better work with the same level of effort is consistent with the administrative management principle of:
Division of work.
Salta Communications is a global telecommunications company that has operations on four continents. The CEO's direct supervisors include VPs for the North American South American, European, and the Asian divisions. Salta can best be described as using what organizational structure?
Divisional
When departments are grouped together on the basis of organizational outputs, the organization is using:
Divisional Structure
Theresa works in an organization where coordination across organizational units is poor and the units perceived themselves to be in competition with one another for organizational resources. These characteristics are consistent with which of the following structures?
Divisional structure
The functional, _____, and _____ are traditional approaches that rely on the chain of command to define departmental grouping and reporting relationships along the hierarchy
Divisional; matrix
Which of the following portfolio categories is made up of poor performers who command only a small share of a slow growth market?
Dog
The assumption that "If it's not illegal, it must be ethical," ignores which of the following?
Domain of ethics
Theory X and Theory Y was developed by _____.
Douglas McGregor
Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?
Downward communication
Which of the following is the most familiar and obvious flow of formal communication?
Downward communication
The _____ involves whether putting effort into a task will lead to high performance.
E -> P expectancy
_____ dramatically extends the organization's recruiting reach, offering access to a wider pool of applicants and saving time and money.
E-recruiting
Middle Managers
Responsible for business units and major departments
Mary Parker Follett and Chester Barnard
Early advocates of the humanistic perspective
Resource development, infrastructure, and exchange rates all describe which dimension in the international environment?
Economic
The classical model of decision making is based on _____ assumptions.
Economic
The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the:
Economic Dimension
Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets?
Economic value-added system
Collectivist values are represented in the social framework of which of these?
Ecuador
Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:
Effectiveness
Management Science Perspective
Emerged after WWII and applied mathematics, statistics, and other quantitative techniques to managerial problems.
When managers who express positive emotions such as happiness, enthusiasm, and appreciation trigger these same positive emotions in employees, _____is happening
Emotion contagion
If Ben is tense, nervous, depressed and insecure, he would tend to be rated as low on which of these factors?
Emotional stability
Employee Engagement
Emotionally involved in their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to the organization and its mission.
Involvement Culture
Emphasizes an internal focus on the involvement and participation of employees to adapt rapidly to changing needs from the environment
_____ is part of the new social contract for employees.
Employability, personal responsibility
Which of the following is NOT a method used in external recruiting?
Employee resource chart
The human resources perspective of management links motivation theories with _____.
Employee tasks
Internal Environment
Employees, culture, management
Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?
Encoding the message
What are the key elements of communication?
Encoding, message, and feedback
Which of the following behaviors is NOT consistent with the socioemotional role?
Energize
Decisional Manager Role
Entrepreneur, disturbance handler, resource allocator, negotiator
Which of the following is the process of starting a business venture, organizing the resources, and taking the risks?
Entrepreneurship
_____ theory deals with employee's perception of fairness.
Equity theory
Successful Manager
Establishing networks Building teams Becoming a motivator Becoming an organizer
What is the first step in the feedback control system?
Establishing standards of performance
Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Neil is motivated by which category of needs?
Esteem
Which of the following companies place an emphasis on their home countries?
Ethnocentric
_____ reflects the belief that one's own group is superior to other groups.
Ethnocentrism
_____ is the belief that groups are inherently equal
Ethnorelativism
Which of the following lists the strategic management process in proper order?
Evaluate current mission/goals; Perform SWOT analysis; Define new mission/goals; Formulate strategy; Execute strategy.
_______ is the last step in the decision making process:
Evaluation and Feedback
Strategic Issues
Events or forces either inside or outside an organization that are likely to alter its ability to achieve its objectives
International Dimension
Events originating in foreign countries, as well as new opportunities for US companies in other countries.
Heroes are important to an organization due to the fact that they:
Exemplify key values of the organization. Exemplify a strong corporate culture. Serve as examples to other employees.
Which are used to help determine why employees are leaving their jobs?
Exit Interviews
Which of the following is based on the relationships between effort, performance, and outcomes?
Expectancy Theory
Which of the following includes anticipated and actual expenses for a responsibility center?
Expense budget
Which of the following strategies would be appropriate when the need for both national responsiveness and global integration is low?
Export
General Products Inc. is a small clothing designer and manufacturer located in the United States. A vast majority of the company's revenues comes from U.S. sales, although about ten percent of the company's revenue come from sales to Canada. General Products Inc. can best be described as using which global corporate strategy?
Export Strategy
Which of the following is an entry strategy in which the organization maintains its production facilities within its home country and transfers its products for sale in foreign markets?
Exporting
_____ involves exposing traditional managers to nontraditional peers to help break down stereotypical beliefs
Exposure
Frederick Winslow Taylor
Father of scientific management
In goal-setting theory, which term refers to the need to get information to people about how well they are doing in progressing toward goal achievement?
Feedback
____ is necessary for communication to be considered two-way
Feedback
____ is necessary for communication to be considered two-way.
Feedback
_____ is the extent to which doing the job provides information back to the employee about his or her performance.
Feedback
Interpersonal Manager Role
Figurehead, leader, liaison
Quants
Financial managers who base their decisions on complex quantitative analysis
The biggest advantage to a virtual network approach is _____ and _____ on a global scale
Flexibility; competitiveness
Mingles, Inc. concentrates its efforts on its target market of 18 to 25 year olds. It is using a(n) _____ strategy.
Focus
With a(n) _____ strategy, the organization concentrates on a specific regional market or buyer group.
Focus
Administrative Principle
Focuses on the total organization
Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?
Formal communication
Organizational Ecosystem
Formed by the interaction among a community of organizations in the environment
Which of the following is the first stage of team development?
Forming
_____ refers to an arrangement by which the owner of a product or service allows others to purchase the right to distribute the product or service with help from the owner.
Franchising
Bureaucratic Organization
Hierarchy with clear superior-subordinate communication and relationships, based on positional authority, in which orders from the top are transmitted down through the organization via a clear chain of command
Randy is a team leader at Welldrilling.net. His team is made up of fifteen co-workers. Recently, he has noticed a tendency for some team members to participate much less than others. They seem uninterested and content to let others do the work. This is called:
Free riding
Henri Fayol
French engineer and industrialist first to identify the major functions of management
Types of First Line Managers
Function Head: Production, Sales, R&D, IT, HRM, Accounting Team Leaders and Nonmanagerial Employees: Line and staff
Organ Rentals Corporation has been having numerous problems. Communication across departments is poor and decisions are backing up at the top of the organization. Organ Rentals uses a _____ structure.
Functional
_____ level strategy pertains to the major functional departments within the business unit
Functional
Which of the following is a formal team composed of a manager and his or her subordinates?
Functional team
Horizontal Differences
Functional, GM
Paying a woman less than a man for the same work is an example of:
Gender discrimination
Characteristics of Scientific Management
General approach, contributions, and criticisms
The decision-maker must _____ once the problem has been recognized and analyzed.
Generate alternatives
Which workforce generation category is characterized as ambitious but lacking loyalty to the organization?
Generation Y
_____ places an emphasis on a worldwide perspective.
Geocentric companies
Which of the following is the best advice for written communication that is highly important?
Get a second opinion
If ABC International has standardized its product line throughout the world it is pursuing a:
Globalization Strategy
_____ refers to a desired future state that an organization attempts to realize
Goal
Which term, in goal-setting theory, refers to the need to make goals highly ambitious but achievable?
Goal difficulty
All of the following are characteristics of effective goal setting except:
Goals should be set for every aspect of employee behavior
_____ specify future ends and _____ specify today's means.
Goals; plans
_____ is a vital part of good management because decisions determine how the organization solves its problems, allocates resources, and accomplishes its goals.
Good decision making
Rachel is described by her colleagues as pragmatic, super-competitive, and more likely to persuade than be persuaded. She fits which personality category most closely?
High Mach
Of all management duties, one of the things managers like the least is
Handling Paperwork
Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help disagreeing parties reach agreement. This is an example of which socioemotional role behavior?
Harmonize
The traditional approach to corporate planning was to:
Have a centralized planning department
Which of the following best describes Terrance's position as a project manager?
He is responsible for self-contained division and all the departments within it.
_____ occurs when members of a team feel comfortable disagreeing and challenging one another in the interest of finding the best solution.
Healthy conflict
Which of the following is a basic aim of diversity awareness training?
Helping individuals become aware of their own prejudices
At LBK Industries, responsibility for quality control rests with a team of quality control inspectors and supervisors rather than with employees. LBK uses what type of organizational control?
Hierarchical control
Which motivation theory proposes that needs must be satisfied in sequence?
Hierarchy of needs theory
Which of the following is a content theory that proposes that people are motivated by physiological, safety, belongingness, esteem, and self-actualization needs?
Hierarchy of needs theory
Megan is a manager at Botell International. She is very friendly and extremely respectful of her subordinate's welfare. She can be described as:
High in consideration
Kim, a Japanese expatriate working in Denmark, tends to use communication primarily to build personal social relationships. She feels that relationships and trust are more important than business. Kim is surprised that her business associates in Denmark do not share the same views. Based on this information, Kim most likely grew up in what type of culture?
High-context
Which of the following is defined as a culture in which communication is used to enhance personal relationships?
High-context culture
Which racial or ethnic category currently represents the largest and fastest growing minority group?
Hispanic
A(n) _____ perspective provides a broader way of thinking, a way of searching for patterns, and determining whether they recur across time periods.
Historical
Recent research by the GLOBE project has extended _____ research and offered new insights for managers.
Hofstede's
Innovation requires the coordination that occurs with the _____ .
Horizontal Linkage Model
Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?
Horizontal communication
Makai's Marketing Mix (MMM) does not use its resources wisely. The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand. MMM's management should consider changing the organizational structure from ____ to ____.
Horizontal; vertical
Which of these questions is central to a functional-level strategy?
How do we support our chosen strategy
Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of the knowledge, experience, skills, and capabilities of employees?
Human Capital
The _____ function recruits selects, trains, transfers, promotes, and lays off employees to achieve strategic goals.
Human Resource
_____ refers to the activities undertaken to attract, develop, and maintain an effective workforce within an organization.
Human Resource Management
Bryan, who works in the human resource department, is interested in gathering data on the projected number of resignations and retirements over the next ten years. He is most likely to perform which of the following activities?
Human Resource Planning
Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was _____.
Human relations
Staff
In charge of departments such as finance and HR that support line departments
_____ requires the applicant to play the role of a manager who must decide how to respond to ten memos in his or her in-basket within a two-hour period.
In-basket simulation
Which of the following is the most cited source of new business ideas?
In-depth understanding of industry/profession
Sociocultural Dimension
Includes demographic characteristics, norms, customs, and values of a population within which the organization operates
_____ provide the basic information used for financial control of an organization.
Income statements
Which of the following is not a dividend of workplace diversity?
Increased costs associated with high turnover, absenteeism, and lawsuits.
Shyloh is a research analyst who gets things done mostly through her own efforts, relying on herself rather than others. Shyloh can best be described as a(n):
Individual Performer
Political Forces
Influence of political and legal institutions on people and organizations
Chester Bernard felt that _____ could help a poorly managed organization.
Informal relations
Business Intelligence
Information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making
The most recent subfield of the quantitative perspective is _____, which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.
Information technology
Manager Roles
Informational, interpersonal, decisional
Which of the following is a key performance driver that is tied to human capital investments?
Innovation
Without _____, no company can survive over the long run.
Innovation
The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as _______
Innovation Rules
Leading
Inspiring and motivating workers to work hard to achieve organizational goals
Ally's Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here?
Labor Market
Environmental Uncertainty
Lack of information needed to understand or predict the future
High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities, and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which organizational change tool?
Large-group intervention
Which of the following refers to group atmosphere and members' attitude toward and acceptance of the leader?
Leader-member relations
Persuasion, motivation, and changes in cultures and values are examples of which of the dimensions used to implement strategy?
Leadership
_____ is the ability to influence people toward the attainment of organizational goals.
Leadership
In developing a strategy map for her interior design business, Carla has decided to promote employee development by providing online training tools. This involves goals in which strategy map category?
Learning and growth goals
The _____ dimension of the general environment includes federal, state, and local government regulations.
Legal-political
The leader who builds widespread commitment to a clear and compelling vision and stimulates people to high performance is a _____ leader
Level 4
Which of the following refers to the highest level in a hierarchy of manager capabilities?
Level 5 leadership
Which of the following refers to funding activities with borrowed money?
Leverage
Which department performs tasks that reflect the organization's primary goals and mission?
Line
Boundary Spanning
Links to and coordinates the organization with key elements in the external environment
Which of the following is(are) part of keys to effective listening?
Listen for ideas
Which of the following refers to the tendency to place the primary responsibility for one's success or failure either within oneself or on outside forces?
Locus of control
_____ is primarily responsible for operational goals/plans.
Lower management
Which of the following is defined as the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain?
Machiavellianism
Liaison
Maintaining information links are activities that is consistent with this role.
Swift Move Facilities manufacturers two different bicycle models. The company produces a high volume of products using standardized production runs. The company does very little product customization. Swift Move uses what type of technology structure?
Mass Production
_____ has led to the elimination of many positions in organizations.
Restructuring
Sherri has been asked to participate on a cross-functional task force that is charged with performing an audit checklist for her advertising firm. The task force will analyze organizational strengths and weaknesses as they apply to the firm. Sherri's task is to analyze management quality, staff quality, degree of centralization, and organizational charts. This level of analysis pertains to which area of the audit?
Management and organization
Focusing manager and employee efforts on activities that will lead to goal attainment is a benefit of what management method?
Management by Objectives
Which of these is a method of management whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance?
Management by Objectives
Contemporary Management
Management style that uses current or present period practices to plan, organize, and control individuals within an organization
Network Builder
Manager Identity
Human Skills
Manager's ability to work with and through other people and to work effectively as a group member.
Quadrant B Culture
Managers achieve performance goals and uphold desired cultural values.
Quadrant D Culture
Managers do not meet performance goals but do uphold cultural values.
Quadrant C Culture
Managers do not meet performance goals or uphold cultural values.
Quadrant A Culture
Managers meet performance goals but fail to uphold cultural values.
Which of the following is a characteristic of a traditional management approach?
Managers supervise team members' tasks
In a study by Kotter and Haskett evidence is provided to support the claim that _____ is important for performance.
Managing cultural values
_____ means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized.
Managing diversity
Supply Chain Management
Managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers
Which of the following typically is NOT considered a staff department?
Manufacturing
Carly's Clothes, Inc. manufactures children's clothes. Which of the following departments for Carly's Clothes can be considered a line department?
Manufacturing Department
A formal chain of command for both functional and divisional relationships is provided by the _____ approach to structure.
Matrix
Global companies often use a _____ structure to achieve simultaneous coordination of products across countries
Matrix
Zachary, a manager at ExecuComp, receives quarterly reports, which track his department's production statistics. However, these reports lack key information regarding reject rates. Which of the following components of the control model need improvement?
Measuring actual performance
Melissa is a very good middle manager. However, she has long wanted to open her own business. Which of Melissa's characteristics is not consistent with entrepreneurship?
Melissa tends to put things off till later.
Which of the following refers to a higher ranking, senior organizational member who is committed to providing upward mobility and support to a protégé's professional career?
Mentor
Birmingham Boardwalk, Inc. uses a(n) _____ program to provide minorities and women with direct training and inside information on the norms and expectations of the organization.
Mentoring
When an experienced employee guides and supports a newcomer or less-experienced employee, this is referred to as _____.
Mentoring
Which of the following are high-level needs, according to Herzberg, and include achievement, recognition, responsibility, and opportunity for growth?
Motivators
_____ have the greatest impact, according to Herzberg, on job satisfaction.
Motivators
FLY Industries is a global conglomerate company headquartered in the United States that does business in over fifty countries. The company seeks to balance global efficiencies and local responsiveness by hiring locally as well as from home. It can best be described as using which global corporate strategy?
Multi-domestic Strategy
_____ refers to the modification of product design and advertising strategies to suit the specific needs of individual countries
Multi-domestic Strategy
Managerial Activities
Multi-tasking, time management, high energy
Relative to a flat organizational structure, a tall structure has a _____ span of management and _____ hierarchical levels.
Narrow; More
Which of the following dimensions of the general environment includes all elements that occur naturally on earth?
Natural Dimension
At which stage of the change process do managers evaluate problems and opportunities?
Need for Change
_____ indicates a disparity between existing and desired performance levels.
Need for change
Denise has a desire to influence others, be responsible for them, and have authority over them. It can be described as her:
Need for power
Before implementing new changes in work schedules, Trudy's Trinkets works with the union to ensure a smooth transition. What approach to change is this company using?
Negotiation
Which approach should a group use to resist change if the group has power over implementation and if the group will lose out in the change?
Negotiation
_______ uses formal bargaining to win acceptance and approval of a desired change
Negotiation
Which of the following roles involve bargaining with others to meet the unit or departmental goals?
Negotiator
Shortly after she landed a corporate-level job at InfoBasis, Tonya Kennel formed a women's leadership group to help women advance within the company. Membership within the group was voluntary and open to women with a desire to advance in the company. Tonya's group can best be described as a(n):
Network Group
Managers use _____ to direct employees and resources toward achieving specific outcomes that enable the organization to perform efficiently and effectively.
Operational Goals
Managers shift gears quickly and therefore, the average time spent on any one activity is less than _____.
Nine minutes
What type of interview allows the applicant a great deal of freedom in determining the course of the conversation, bringing to light information that could otherwise remain concealed?
Non-directive Interview
Which of the following types of power stems from a leader's special knowledge?
None of these
____ is defined as communication transmitted through actions and behaviors rather than through words.
Nonverbal communication
Which of the following is a standard of conduct that is shared by team members and guides their behavior?
Norm
During which stage of team development should the team leader help clarify team roles, norms, and values?
Norming
Symbols
Object, act, or event that conveys meaning to others.
he first step in the perception process is _____.
Observation
Which legal act establishes mandatory safety and health standards in organizations?
Occupational Safety and Health Act
The average U.S. worker, today, is _____ than ever
Older
Frank Gilbreth felt that efficiency equated with:
One best way to do work
Spokesperson
One of the roles that a small business manager may emphasize over their counterpart in a large organization.
Leading Others
One of the things managers enjoy doing the most.
The strategic approach to human resource management recognizes key elements. Which of the following is NOT an ingredient in successful human resource management?
Only top-line managers are predominantly human resource managers
Which of the following allows employees to see for themselves the financial condition of the company?
Open-book management
Canyon River, Inc. is looking for an individual who has a broad range of interests and is imaginative, creative, artistically sensitive, and willing to consider new ideas. Which of these factors are they emphasizing in their search?
Openness to experience
Which of the following is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities?
Organizational Development
_____ refers to loyalty to the heavy involvement in the organization
Organizational commitment
____refers to loyalty to the heavy involvement in the organization.
Organizational commitment
Which of the following is the systematic process through which managers regulate organizational activities?
Organizational control
Culture tends to differ between _____, but appears similar within _____.
Organizations, industries
In what stage of the perception process are individuals likely to put things into patterns?
Organizing
Which of the following refers to the deployment of organizational resources to achieve strategic goals?
Organizing
Which of the following refers to engaging in the international division of labor so as to obtain the cheapest sources of labor and supplies regardless of country?
Outsourcing
____ is the most widespread approach to international involvement in China and India.
Outsourcing
_____ refer(s) to the difference between assets and liabilities and is the company's net worth in stock and retained earnings.
Owners' equity
Tim is a manager at Chuck's Construction. He sees little opportunity for advancement at Chuck's Construction, regardless of how well he performs. Which of the following expectancies is low for Tim?
P -> O expectancy
Michael's team has evolved to the storming stage of team development. As team leader, what should Michael be emphasizing?
Participation by all team members
According to Herzberg, _____ is an example of a hygiene factor.
Pay
_____ is incentive pay that ties at least part of compensation to employee effort and performance
Pay-for-performance
Mary Parker Follett thought of leadership as _____, rather than techniques.
People
_____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority.
Personal communication
Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?
Personal communication network
Colleen Farney at TeleTech shows vast knowledge, intelligence, cognitive ability, and keen decisiveness. Which personal characteristic of leadership is she showing?
Personality
Self-confidence, honesty and integrity, and the desire to lead, are all components of which personal characteristic of leaders?
Personality
_____ refers to the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment.
Personality
self-confidence, honesty and integrity, and the desire to lead, are all components of which personal characteristic of leaders?
Personality
Sam is known by his colleagues as a great communicator, with an uncanny ability to shift speech patterns, expressions, and body language to be in tune with people from different cultures. Based on this example, Sam is strong in which component of cultural intelligence?
Physical
_____ describe the most basic human physical needs, including food, water and oxygen.
Physiological needs
A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n) _____.
Plan
Which of the following is NOT a step in the organizational planning process?
Plan marketing tactics
Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function?
Planning
Which of the following stages is the stage of personal moral development in which an individual develops an internal set of standards and values?
Principled
Will explains to his boss that his computer has a virus, and needs to be scanned and cleaned. This is an example of which topic of upward communication?
Problems and exceptions
Which of the following theories concern the thought processes that influence behavior?
Process
Which of the following is NOT a characteristic of team structure and context influence cohesiveness?
Productivity expectations
_____ change is a change in the organization's product or service outputs.
Products
Suppliers
Provide the raw materials the organization uses to produce its output
Selina is meeting with her subordinate Mike for his annual performance review. At the end of the review, Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?
Providing feedback
One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student's grade. Based on the above, the professor's actions are consistent with which of the following reinforcement techniques?
Punishment
____ is the imposition of unpleasant outcomes on an employee.
Punishment
Managers' communication is _____ -directed, in that it directs everyone's attention toward the vision, values, and desired goals of the team or organization and influences people to act in a way to achieve the goals.
Purpose
Managing Culture
Quadrant A - High Performance, Low Cultural Values Quadrant B - High Performance, High Cultural Values Quadrant C - Low Performance, Low Cultural Values Quadrant D - Low Performance, High Cultural Values
_____ is(are) most beneficial when employees have challenging jobs.
Quality circles
Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis, under assumption that using advanced mathematics and technology can accurately predict how the market works?
Quants
Traditional model dimensions of diversity include:
Race
According to Weber's ideas on bureaucracy, organizations should be based on which of these?
Rational authority
Which of the following is a recruiting approach that gives applicants all pertinent and realistic information about the job and the organization?
Realistic job preview
Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message?
Receiver
Shirley works in the human resource department at Turtle Shells, Inc. She believes she is seeing an increase in drinking problems among the workforce. She thinks she needs to investigate further. She is at what stage of the managerial decision making process?
Recognition of decision requirement
_____ is defined as activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied.
Recruiting
Programmed decisions are made in response to _____ organizational problems
Recurring
Which of the following behaviors is consistent with the socioemotional role?
Reduce tension
Flash Card Inc. recently underwent a significant company-wide change that involved revision of its manufacturing and leadership processes. The result of this was a stronger emphasis on horizontal coordination. This level of change is referred to as:
Reengineering
Which of the following leads to strong coordination across functional areas and greater flexibility in responding to changes in the environment?
Reengineering
Which of the following in the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization?
Refreezing
____ focus on employee learning of desired work behaviors.
Reinforcement theories
Which of the following theories focuses on employee learning of desired work behaviors?
Reinforcement theory
Semway, a regional bank, recently announced that it would soon begin offering financial planning services. This is an example of which of these?
Related Diversification
Which of the following strategies refers to moving into a new business that is related to the company's existing business activities?
Related Diversification
Which of the following is identified as a recent trend that has staying power?
Relationship management
All of the following are traditional model dimensions of diversity EXCEPT:
Religious Beliefs
Economic Dimension
Represents the general economic health of the country or region in which the organization operates
Labor Market
Represents the people available for hire by the organization
_____ is any organizational department or unit under the supervision of a single person who is responsible for its activity.
Responsibility center
Project Manager
Responsible for a temporary work project that involves the participation of people from various functions and levels of the organization, and perhaps from outside the company as well
High Fence Corporation is currently implementing an MBO program. Managers and employees jointly set objectives and develop action plans, and goal achievement is evaluated on an annual basis. High Fence is missing which major activity that must occur in order for MBO to be successful?
Reviewing process
____ power is based in the ability of the leader to do such things as recommend promotions.
Reward
_____ power is based in the ability of the leader to do such things as recommend promotions
Reward
Intentionally reducing the company's workforce to the point where the number of employees is deemed to be right for the company's current situation is referred to as _____.
Rightsizing
Under conditions of _____, statistical analyses are useful.
Risk
Which of the following means that a decision has clear-cut goals and that good information is available, but the future outcomes associated with each alternative are subject to chance?
Risk
Which of the following refers to the willingness to undertake risk with the opportunity to increase one's return?
Risk Propensity
Disturbance Handler
Role that involves resolving conflicts among subordinates between the managers department and other departments.
"No food and/or drinks in the classroom" is an example of a _____.
Rule
When leaders influence others through the exchange of benefits or favors, which influence tactic is being used?
Rule of reciprocity
An organization's _____ is a part of its internal environment.
Salespeople
The essence of _____ is to choose the first solution available.
Satisficing
Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has authority and responsibility for a distinct set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which principle?
Scalar Principle
_____ refers to a clearly defined line of authority in the organization that includes all employees
Scalar Principle
The _____ refers to a chain of authority extending from top to the bottom of the organization and including every employee.
Scalar chain
Where does the information about opportunities and threats comes from?
Scanning the external environments
______ involves looking at trends and discontinuities and imagining possible alternative future to build a framework within which unexpected future events can be managed
Scenario Building
Standardization of work and wage incentives are characteristics of:
Scientific management
Once the desired alternative is developed, it should be _____.
Selected
Cyrus's Resort has proposed some major structural changes within their organization. Some of the employees fear that they will lose power with the changes. They begin voicing resistance to the changes. What barrier to change are they exhibiting?
Self Interests
Andrew, a young entrepreneur, feels sure about his ability to win customers through his people skills. He is comfortable with his ability to handle technical details and feels that he is able to keep his business moving. This most closely relates to which personality trait of entrepreneurs?
Self-confidence
An individual's strong belief that he or she can successfully accomplish a specific task or outcome is referred to as:
Self-efficacy
_____ is an individual's belief about his or her abilities to successfully accomplish a specific task or outcome.
Self-efficacy
Which of the following statements is true?
Self-managed teams are empowered with decision-making authority.
The tendency to overestimate the contribution of internal factors is part of which perceptual bias?
Self-serving bias
____ works best for employees with moderate readiness, according to Hersey and Blanchard.
Selling and participating
_____ type people, according to Jung, would rather work with known facts and hard data and prefer routine and order in gathering information
Sensation
_____ type people, according to Jung, would rather work with known facts and hard data and prefer routine and order in gathering information.
Sensation
Maliah bases her judgments on impersonal analysis. To resolve problems at work, she uses reason and logic rather than personal values or emotional aspects of the situation. In gathering information, Maliah prefers routine and order. Based on this information, Maliah ranks highly in which Myers-Briggs category?
Sensation-Thinking
Jerome, a manager at Welford Nonprofit Group, is known for his selflessness and willingness to give to others. He likes working in the nonprofit sector because he wants to apply his skills and abilities to serve others who are less fortunate. Based on this information, which type of leader best describes Jerome?
Servant leader
erome, a manager at Welford Nonprofit Group, is known for his selflessness and willingness to give to others. He likes working in the nonprofit sector because he wants to apply his skills and abilities to serve others who are less fortunate. Based on this information, which type of leader best describes Jerome?
Servant leader
_____ matches with the postconventional level of personal moral development.
Servant leadership
What do managers do?
Set objectives, organize, motivate and communicate, measure, develop people
Corporate Culture
Set of key values, beliefs, understandings, and norms shared by members of an organization.
The first step in the MBO process is:
Setting Goals
Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do?
Setting Obejectives
Which is the highest level of sexual harassment?
Sexual Crimes
All of these are inclusive dimensions of diversity EXCEPT:
Sexual Orientation
Hersey and Blanchard are responsible for which theory?
Situational Theory
Which quality control technique uses a five-step methodology to define, measure, analyze, improve, and control processes, otherwise referred to as DMAIC?
Six Sigma
Which of the following is a quality control approach that emphasizes a relentless pursuit of higher quality and lower costs?
Six sigma
Conceptual Skills
Skills that involve the ability to picture the organization as a whole and the relationship among its various parts.
"Just Do It" is Nike's:
Slogan
In _____ production, firms produce goods in batches of one or a few products designed to customer specification
Small batch
Which of the following countries possesses a high degree of assertiveness?
Spain
What type of a stakeholder would a nature conservation group be for a paper manufacturing company?
Special interest group
Making the leap from individual performer to manager
Specialist to Generalist Own efforts to group effort Individual actor to network builder Independent to interdependent
The individual performer is a _____; whereas, the manager has to be a(n) _____.
Specialist; Generalist
Which of these is lacking in the goal "profits should be increased in the coming year?"
Specific and measurable
Small Business Important Roles
Spokesperson
Vivian, as a vice-president of marketing, which is far removed from the research and development department. However, she keeps a close eye on what is happening in R & D and tries to support good ideas whenever she can by removing unnecessary organizational obstacles. Vivian is a good example of a(n)_____.
Sponsor
Which of these managers are in charge of departments such as finance and HR that support line departments?
Staff Managers
Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company CEO. Compared to YZ, Jacob's company has what type of organizational structure?
Tall
Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in?
Task Environment
Marissa was recently assigned to a committee whose task is to research new product opportunities. Once this group generates a list of six or seven viable options, it will be disbanded. This group is also known as a _____.
Task Force
Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?
Task identity
Which of the following is consistent with initiating structure?
Task oriented behavior
Deliberately Structured
Tasks are divided, and responsibility for their performance is assigned to organization members
There are many organizational development activities, which are effective in solving many different problems. _____ enhances the cohesiveness and success of organizational groups.
Team Building
Organizational Efficiency
The amount of resources used to achieve an organizational goal
Performance
The attainment of organizational goals by using resources in an efficient and effective manner
Management
The attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.
Economic Forces
The availability, production, and distribution of resources in a society
Management Science (Quantitative Perspective)
The careful, objective study of management decisions and procedures in order to improve the operation of businesses and organizations. Application of mathematics, statistics, and other quantitative techniques to management decision making and problem solving.
Riley is a manager at the Tinker Tools. She is expected to make decisions that are in the organization's best economic interests. Her decisions should be based on which of the following models?
The classical model of decision making
Which of the following has the highest possibility of failure?
The condition of Ambiguity
Organizational Effectiveness
The degree to which the organization achieves a stated goal, or succeeds in accomplishing what it tries to do.
The planning process begins with which of these?
The development of a mission statement
Which of the following is more common in large teams?
The development of subgroups
Exchange rates are included in which of the following international environments?
The economic environment
A new drug has not been approved by the FDA to sell in the U.S. because further testing is needed. The company has a chance to sell its product in another country immediately to start recovering the costs of R & D and production three years ahead of time. This example places the decision in which of the categories from the text?
The ethical domain
The tendency to overestimate the contribution of external factors is part of which perceptual bias?
The fundamental attribution error
Management Principles
The fundamental guidelines for the decisions and actions of managers.
Technological Dimension
The general environment includes scientific and technological advances in society
Which of the following is an invisible barrier that separates women and minorities from top management positions?
The glass ceiling
Women make up less than 16 percent of all Fortune 500 executives. This could be due to:
The glass ceiling
Trouser's Inc. top management is exclusively made up of older white males. Trouser's promotes from within and top management is most comfortable with individuals who are similar to them. Women and minorities at this company who wish to be promoted are likely to experience _____.
The glass ceiling effect
_____ serves as invisible barriers to important horizontal movement within the organization.
The glass wall
A significant contribution of Chester Barnard was the concept of:
The informal organization.
Mergers
The joining together of two or more companies or organizations to form one larger one.
Operations Management
The management of systems or processes that create goods and/or provide services
Sexual harassment is unethical because it violates an important part of which approach to ethical behavior?
The moral-rights approach
What is force field analysis?
The process of determining which forces drive and which resist a proposed change
Which of these is a subfield of the classical management perspective that emphasized scientifically determined changes in management practices as the solution to improving labor productivity?
The scientific management movement
According to Douglas McGregor, the classical perspective on management is consistent with which of the following?
Theory X manager
Culture
The set of key values, beliefs, understandings, and norms shared by members of an organization.
Which of the following refers to the number of employees reporting to a supervisor?
The span of Management
Recently, Beagle Boutique was attempting to hire a middle manager. They were looking for an intelligent, active, and creative individual. Which approach to leadership was Beagle using?
The trait approach
Personal Identity
The way people think of themselves
Synergy
The whole is greater than the sum of its parts
Tommy believes his employees are responsible, creative, and able to work with minimal direction. He is a:
Theory Y manager.
Which of these is true about single-use plans?
They are developed to achieve a set of goals that are unlikely to be repeated in the future.
Which of the following demographic factors distinguish entrepreneurs from others?
They are likely the children of immigrants.
Which of the following symbolizes to all employees that the change is important for the organization?
Top Management Support
Sally is vice president of administration at a large non-profit charity for animals. She most likely falls within which management level?
Top Manager
Which of the following are responsible for the entire organization?
Top Managers
Juan is a top manager at I.F.L., a matrix organization. He oversees both the product and functional chains of command, and is responsible for maintaining a power balance between the two sides of the matrix. Juan is a _____.
Top leader
_____ is primarily responsible for strategic goals/plans.
Top management
Vertical Differences
Top managers, middle managers, first-line managers
Which of the following is a philosophy of organization-wide commitment to continuous improvement, focusing on teamwork, customer satisfaction, and lowering costs?
Total quality management
Hopetech Industries has a corporate diversity plan that limits diversity to areas that do not change throughout a person's lifetime, such as race, gender, age, and disability. Hopetech's diversity plan follows which model of corporate diversity?
Traditional Model
Which of the following is tied to the goal of managing talent in organizations?
Training and development
The distinguishing personal characteristics of a leader are known as:
Traits
Which type of leader clarifies the role and task requirements of subordinates?
Transactional
Andy's subordinates say that they love working for Andy because he inspires them to not only believe in the organization but to believe in their own potential as well. Based on this example, Andy can best be described as what type of leader?
Transformational
The _____ leader is distinguished by his/her ability to bring about organizational change.
Transformational
Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization. Colleagues describe her as someone with a tremendous amount of energy, and a powerful force for leadership within the organization. Based on this description, Chandra has what type of personality?
Type A
The four positions on the possibility of failure scale include certainty, risk, ambiguity, and _____.
Uncertainty
When managers know which goals they wish to achieve, but information about alternatives and future events is incomplete, the condition of _____ exists.
Uncertainty
_____ is the lack of information about future events.
Uncertainty
_____ means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes.
Uncertainty
_____ means that managers know which goals they wish to achieve, but information about alternatives and future events is incomplete.
Uncertainty
Beth's Barnyard, Inc. has decided to restructure the entire organization. You hold a meeting with your employees to notify them of the change. You do not give them any detailed information. Which of the barriers to change would you expect your employees to exhibit?
Uncertainty about the future
When an organization expands into a totally new line of business, it is implementing a strategy of:
Unrelated Diversification
Mondavi Corporation has a finance department, a marketing department, and a production department. Mondavi
Uses a functional structure
Consistency Culture
Uses an internal focus and a consistency orientation for a stable environment
A corporate-level strategy is concerned with the question:
What business are we in?
Janessa is the CEO of a privately-held software company. In defining corporate-level strategies, which of the following questions would she most likely be concerned with?
What business are we in?
Inter-organizational Partnerships
When organizations join together to adapt to or influence the environment
Which of these is the disclosure by an employee of an illegal activity?
Whistle-blowing
Which of the following groups has the largest wage gap between genders?
White
______ decisions are associated with conflicts over goals and decision alternatives, rapidly changing circumstances, fuzzy information, and unclear links among decision elements:
Wicked
During the fallout of the global financial crisis of the late 2000s, finance companies had to make important decisions in a highly ambiguous environment. The decision to buyout failed banks could best be described as what type of decision?
Wicked Decision Problem
Which of these employee behaviors matches with the conventional level of personal moral development?
Work group collaboration
Wilson is viewed by his boss as driven, tenacious, and hardworking in the pursuit of his goals. These characteristics fit within which category?
Work-related characteristics
Human Resource Perspective
Worker participation, considerate leadership
When the 2008 financial crisis began in the United States, it resulted in the collapse of the housing market and the failure of several large financial institutions. This crisis spread rapidly to the rest of the world. This example demonstrates which trend in the global economic environment?
World markets are economically interconnected.
All of the following are changes that are reshaping our workforce EXCEPT:
Younger workforce
InfoTech's new product team has a norm of backing up each of their computer's hard drives at the end of each working day. This norm developed because one day a computer virus infected the team's computer network and destroyed many important computer files. The cause of this norm was clearly:
a critical event
The planning process starts with:
a formal mission that defines the organization's purpose.
Roxanne is a manager at Geronimo Gaming. She recently attended a seminar on goal setting. She wishes to use goals to provide a sense of direction to her staff. She is using goals as:
a guide to action
Sharon is a manager at Softest Tissue Corporation. She is faced with an interesting problem. One of her employees has been cheating the company out of expense money. Sharon must decide whether or not to fire this employee. In this role, Sharon is acting as:
a moral agent.
The desire to form close personal relationships, avoid conflict, and establish warm friendships, describes:
a need for affiliation
Any group within or outside the organization that has a stake in the organization's performance is called:
a stakeholder.
A task force is _____ committee(s) formed to solve a specific problem.
a temporary
Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be _____.
ambidextrous
A situation that arises when all alternative choices or behaviors have been deemed undesirable because of the potentially negative ethical consequences, making it difficult to distinguish right from wrong, is considered:
an ethical dilemma.
The golden rule "do unto others as they would do unto you" is:
an example of the values that guide the individualism approach to ethical behavior.
People making decisions based on an internal set of beliefs that has more meaning to them than the expectations of others:
are in the principled level of moral development.
Creative organizations:
are loosely structured.
_____ is a control system that identifies the various activities needed to produce a product and determines the cost of those activities.
activity based costing
Darren and his team have just finished Project A, and are preparing to disband. Darren and his team are in the _____ stage of team development.
adjourning
Traits of _____ seem to be particularly important in today's collaborative organizations.
agreeableness
Feedback is important because
all of these
Non-programmed decisions are made in response to situations that are:
all of these
Which of the following characteristics of leaders have been studied? a.Personality traits b.Physical traits c.Social traits d.Work-related traits e.all of these
all of these
The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is:
business-related.
Most executives now believe that important information flows from the:
bottom up
_____ control is the process of setting targets for an organizations expenditures.
budgetary
Pattie's Pancakes recently held a series of focus groups to gather information on employee perceptions of women and minorities in the workplace. In particular, Pattie's was interested in learning about the myths, values, and beliefs that currently exist in their organization. This is an example of:
building a corporate culture that values diversity
Inclusive dimensions of diversity include:
can change throughout one's lifetime
Inclusive dimensions of diversity:
can change throughout one's lifetime
The _____ plans future investments in major assets to be depreciated over several years.
capital budget
It seems that once a year the managers of Stone Construction, Inc. attempt a major organization intervention, such as management-by-objectives. They never seem to be satisfied with the performance of Stone Construction and, sure enough, 12 months later, along comes another major intervention. By implementing organizational change in this way, Stone Construction's management may well be violating the principle of:
continuous improvement.
Regarding the levels of personal moral development, the majority of managers operate at the _____ level.
conventional
The great majority of managers operate at the:
conventional level.
The _____ is purchase orders divided by customer inquiries.
conversion ratio
When AT&T decided to buy Media One, a cable company, it was pursuing a(n) _____ strategy.
corporate-level
An organization strives for internal efficiency with a(n) _____ strategy.
cost leadership
A form of exporting to less-developed countries is called:
countertrade.
A task force is sometimes called a(n):
cross-functional team
The control "system" at FreshFood Corporation is based on the culture of the organization and norms that develop in the individual work teams. This is an example of:
decentralized control.
Managers are often referred to as
decision makers
Total Quality Management
gives all employees the responsibility for achieving quality goals
The receiver _____ the symbols to interpret the meaning of the message.
decodes
For complex problems, a(n) _____ network is most effective for swift, accurate problem resolution.
decentralized
The crisis management plan should be a _____ that specifies the actions to be taken, and by whom, if a crisis occurs.
detailed, written plan
Examples of non-programmed decisions would include the decision to:
develop new product or service
According to MANAGER'S SHOPTALK in Chapter 18, ways in which leaders contribute to team success include all of the following EXCEPT:
discourage a clash of ideas
The hiring of applicants based on criteria that are not job-related is called:
discrimination.
Josh is a manager at On-The-Go Cars. He recently has read quite a bit of literature on the benefits of work teams. He is particularly interested in forming a vertical team. There are twenty-eight employees in his department. Josh should:
divide the group into four teams of seven employees each.
The six interpersonal influence tactics for leaders include all of the following EXCEPT:
do not worry about people liking you
Louise works in the manufacturing department at Ice Sculptures. The work in Louise's department is low in task specialization. As a result, Louise:
does a variety of tasks and activities
Anne Chinoda, top executive at Florida Blood Centers, is under pressure to resign because she took a $71,000 pay increase just months before she laid off 42 employees. Chinoda's decision lies in the:
domain of ethics.
The decision by ABC International to downsize and reduce its labor force is in the:
domain of free choice.
A recent study from the U.S. Department of Labor shows that the top reason that people leave their jobs is because they:
don't feel appreciated
Organization structure is defined as the:
framework in which the organization defined how tasks are divided, resources are deployed, and departments are coordinated
A(n) _____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work.
free rider
Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team and it consists of the subordinates under her authority. This is an example of a _____ team.
functional
In countries where women are often in positions of high status, the Globe Project would describe that culture as high in _____.
gender differentiation
The learned behaviors associated with being male or female are referred to as:
gender roles.
Conolly Company uses internal recruiting whenever possible. This practice:
generates increased employee commitment
All functions in a specific country or region report to the same division manager in _____ divisions.
geographic-based
All of the following are key steps of setting up feedback control systems EXCEPT:
getting employee opinions
A loosely knit social framework in which individuals are expected to take care of themselves is called:
individualism.
In utilizing the matching model of employee selection, the organization offers _____ and the employee offers ____.
inducements, contributions
A country's physical facilities that support economic activities make up its _____.
infrastructure
According to BusinessWeek and Boston Consulting Group, 72% of top executives reported that _____ is a top priority.
innovation
The recognition of the decision requirement step in the managerial decision making process requires managers to:
integrate information in novel ways
The Big Five personality factors includes all of these EXCEPT:
locus of control.
One of Hofstede's social values that was developed later is:
long-term orientation.
Jana has a high tolerance for the unstructured, the unclear, and the unpredictable. She can best be described as having:
low uncertainty avoidance.
The accommodating style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.
low, high
In a(n) _____, people use communication primarily to exchange facts and information.
low-context culture
An advantage of the bottom-up budgeting process is:
lower managers are more involved.
All of the following are tactics for promoting stronger organizational commitment EXCEPT:
maintaining a secretive culture
Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:
managers wait for big, dramatic innovations.
Exporting, licensing, and direct investing are called _____ strategies because they represent alternative ways to sell products and services in foreign markets.
market entry
According to the control model, after establishing standards of performance the manager should:
measure actual performance.
Herman is a team leader at CyberChasers. He usually tries to resolve conflict by referring the problem to a third party, such as his boss. This style of conflict resolution is known as:
mediation
Referent power depends on the leader's:
personal characteristics
Which of the following is NOT a manager quality?
personal power
Which of the following is a decision-making technique in which people are assigned to express competing points of view?
point-counterpoint
The _____ model of decision-making is useful for making non-programmed decisions when conditions are uncertain, information is limited, and there are managerial conflicts about what goals to pursue or what course of action to take?
political
A company's risk of loss of assets, earning power, or managerial control due to politically based events or action by host government is referred to as:
political risk.
The relationship between social responsibility and financial performance has been shown to be _____.
positive
Social entrepreneurs are committed to both good business and:
positive social change.
A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is a _____.
quality circle
On employee applications and during interviews, it is appropriate to ask all of the following EXCEPT:
race or color of skin
Flash Card Inc. recently underwent a significant company-wide change that involved revision of its manufacturing and leadership processes. The result of this was a stronger emphasis on horizontal coordination. This level of change is referred to as _____.
reengineering
All of the following are common dysfunctions of teams EXCEPT:
results orientation.
Candice uses praise, letters of support, and pats on the back as ways of influencing her subordinate's behaviors. All of these actions are highly valued by the work group. This is an example of:
reward power
The moral rights approach that deals with performing experimental treatment on an unconscious trauma patient is the:
right of free consent.
All of the following are current strategic issues of particular concern to managers EXCEPT:
right people to become more competitive on a local basis
In the context of work team effectiveness, _____ pertains to the team's ability to meet the personal needs of its members.
satisfaction
Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and _____.
satisfaction
Research shows that the link between _____ and _____ is small and is influenced by other factors.
satisfaction; performance
Most managers settle for a _____ rather than a _____ solution.
satisficng; maximizing
Contingency plans are also referred to as:
scenarios
Fred has been assigned to conduct a SWOT analysis for his organization, Acme, Inc. As part of this assignment, Fred will:
search for the strengths, weaknesses, opportunities, and threats that impact his firm
For control, this type of measure is an important part of achieving higher performance.
statistical
To reduce the organization's cycle time is to reduce the number of:
steps in an organizational process.
The official goals of the organization are best represented by the _____.
strategic goals
If a small business owner enjoys the chance to balance work and personal life, he would be considered a(n) _____.
sustainer
All of the following are true about employee network groups EXCEPT:
the groups are formally created by the organization
Contingency factors that can influence the success of a TQM program in a negative way include all of the following EXCEPT:
tasks make high skill demands on employees.
A centralized network is one in which:
team members communicate through one individual to make decisions.
Channel richness refers to the:
the amount of information that can be transmitted during a communication episode
A manager in for-profit business focuses primarily on _____, while a manager of a non-profit focuses on _____.
the bottom-line; social impact
Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees?
the grapevine
Disk Replacement Services has just completed a procedure manual to handle employee grievances. One of the main criteria is to make it clear to employees that rules will be administered fairly and consistently. Disk Replacement operates on:
the procedural justice approach.
Typically, project managers have authority over _____ but not over _____ assigned to it.
the project; people
Coordination is defined as
the quality of collaboration across departments
Organizations must find ways to eliminate the glass ceiling effect. One effective way to do this has been
to develop mentoring relationships
Organizations must find ways to eliminate the glass ceiling effect. One effective way to do this has been:
to develop mentoring relationships
Frostburg Fireplaces has used MBO for the past year. Top management just finished evaluating overall performance. The next step in the MBO process should be:
to develop new objectives based on the review of last year's performance.
Brad is a department manager at Home Theater, Inc. His sole role in the budget process is to implement the budget that is developed for him. This is an example of:
top-down budgeting.
Bobby, a product manager, wants to increase the market share of his product. He is unsure about how to go about it, not knowing for sure how costs, price, the competition, and the quality of his product will interact to influence market share. Bobby is operating under a condition of _____.
uncertainty
A step in the diagnosis stage of organizational development in which participants are made aware of problems is referred to as _____,
unfreezing
Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are
unfreezing, changing, and refreezing
A contingency factor that can influence the success of a TQM program in a negative way is that:
union leaders are left out of QC discussions.
Many organizations use suggestion boxes, open door policies, and surveys to facilitate:
upward communication.
Compared to men, women tend to:
use their unique conversational style to show involvement.
Robbie's Robots decided to continue operations at one plant while shutting down another. The decision was justified on the basis of what was best for the total corporation. This is an example of the:
utilitarian approach.
At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of:
vicarious learning
In general, research has found a(n) _____ relationship between personal traits and leader success.
weak
A foreign subsidiary over which an organization has complete control is called a:
wholly owned foreign affiliate.
While interviews are _____, they are generally _____ predictors of subsequent job performance
widely used, not valid
According to research, _____ typically score higher on social and emotional skills.
women
_____ are less likely than _____ to develop mentoring relationships.
women; men
According to MANAGER'S SHOPTALK in Chapter 15, when delegating leaders do all of the following EXCEPT:
work alone to accomplish important tasks.
According to the text, all of the following are ways managers can improve their writing skills EXCEPT:
writing lengthy explanations.
An example of non-verbal communication is all of these except:
written memo