MGMT Organizational Behavior Ole Miss Cullen/ Lester Exam 2 Questions

Our first interaction with individuals makes us aware of a. value-based diversity. b. deep-level diversity. c. collective diversity. d. surface-level diversity.

d. surface-level diversity.

Organizational commitment refers to A. the feelings people have toward their jobs. B. the degree of emotional intelligence an employee exhibits. C. the emotional attachment people have toward the company they work for. D. an unwritten understanding about what the employee will bring to the work environment.

C. the emotional attachment people have toward the company they work for.

Research suggests which of the following relationships between performance and turnover? A. In general, good performers are more likely to leave a firm than poor performers because other firms readily recognize their skills and actively seek their employment B. The establishment of a pay-for-performance system in a company guarantees that high performers will stay in the firm. C. Pay-for-performance systems have no impact on an employee's likelihood to turnover. D.Poor performers are more likely to quit their jobs compared to high performers.

D. Poor performers are more likely to quit their jobs compared to high performers

What brought the issue of sexual harassment to international awareness in 2017? a. #MeToo movement b. #Justsayno movement c. Yes means yes campaign d. PRIDE campaign

a. #MeToo movement

Which of the following statements about attribution is correct? a. If we make an external attribution to someone's goal achievement, we are less likely to reward the individual. b. If someone's failure is due to internal causes, we feel empathy and offer help. c. Attributions depend only on consensus, distinctiveness and consistency. d. When faced with poor performance, one punishes the person more if we make an external attribution

a. If we make an external attribution to someone's goal achievement, we are less likely to reward the individual.

Which of the following statements about stress is correct? a. Stress is a cumulative process. b. Stressors cause stress by reducing adrenaline levels and increasing cortisol levels in the body. c. No matter how they are categorized, stressors are always bad for individuals. d. An American Psychological Association survey suggests that there is a strong correlation between stress and heart attacks

a. Stress is a cumulative process.

Which of the following laws prohibits discrimination based on race, color, sex or national origin? a. Title VII of the Civil Rights Act b. Age Discrimination Act c. Americans with Disabilities Act d. Family and Medical Leave Act

a. Title VII of the Civil Rights Act

Which of the following is an illegal interview question? a. What are your childcare arrangements? b. What was your grade point average at XYZ University? c. What are your salary expectations for this position? d. Tell me about a time when you experienced conflict in a past job.

a. What are your childcare arrangements?

First impressions a. are resilient even in the face of contrary evidence. b. become dependent on the evidence that created them. c. are likely to change over time. d. are fleeting impressions.

a. are resilient even in the face of contrary evidence.

Deep-level diversity traits include a. attitudes. b. race. c. gender. d. age.

a. attitudes.

Among the limitations associated with using personality tests in employee selection is a. candidates faking their answers. b. candidates refusing to take personality tests. c. finding that performance cannot be predicted by personality testing. d. candidate inability to understand the purpose of the personality test.

a. candidates faking their answers.

Maris Manufacturing is a unionized company producing customized metal units for the appliance and medical equipment industries. Each contract negotiation is a contentious affair for the union and management. However, over the past few months both union and management officials have become very concerned about the number of Maris union employees who are experiencing alcohol-related issues. Last month alone, six employees sought medical assistance under the employee assistance program. Management and union officials will be meeting next week to address the issue. This is an example of what conflict handling style? a. collaboration b. accommodation c. compromise d. competition

a. collaboration

Which of the following represents a negative emotion? a. fear b. surprise c. joy d. stress

a. fear

Bill is the quarterback of his college football team. The team was 10-0, but lost this week after what Bill says was a very bad call by the referee. Bill seldom says anything about how the referees called any game, but he is very vocal about this one. You know that Bill works hard both on the field and off. You talk to other players on the team, and they complain about the referee's call also. In the preceding story, both Bill and the other players expressed concern about the referee's call. This demonstrates a. high consensus. b. low distinctiveness. c. low consistency. d. high consistency.

a. high consensus

The BATNA is a. important to assisting you in deciding whether to accept an offer or not. b. a delaying tactic in negotiation. c. the process of making concessions in negotiation. d. the first phase of the negotiation process.

a. important to assisting you in deciding whether to accept an offer or not.

A person's enthusiasm, involvement, and satisfaction with their work is considered a. job engagement. b. organizational attitude. c. organizational commitment. d. job satisfaction.

a. job engagement.

Lakeisha and Dan just got let go because their position was eliminated after a merger. Dan is furious and can't sleep or eat. Lakeisha went to her community center to volunteer, feels fortunate she has an opportunity to help, and is sure something better will come along. Lakeisha has a. positive reappraisal. b. mindfulness. c. autonomy. d. psychological detachment.

a. positive reappraisal.

During which phase of the negotiation process does an individual assemble the information gathered in such a manner that his position is supported? a. presentation b. determining the BATNA c. bargaining d. investigation

a. presentation

Role conflict, role ambiguity, organizational politics, and job insecurity are causes of a. stress at work. b. organizational justice. c. work-life balance. d. high responsibility at work.

a. stress at work.

Research on diversity in the workplace substantiated all of the following benefits to firms EXCEPT: a. the presence of faultlines increases cohesiveness at work. b. diverse teams make higher quality decisions. c. award-winning diversity management programs lead to higher stock prices for their companies. d. in companies with a growth strategy, there is a positive correlation between diversity in the firm and company performance.

a. the presence of faultlines increases cohesiveness at work.

Role ambiguity refers to a. vagueness in relation to job responsibilities. b. insufficient time and resources to complete a job. c. processing demands that exceed the supply of time for such processing. d. contradictory demands at work.

a. vagueness in relation to job responsibilities.

Demographic traits make up a part of a. deep-level diversity. b. cultural diversity. c. collective diversity. d. surface-level diversity.

d. surface-level diversity.

Which of the following statements about attribution is correct? a. Attributions depend only on consensus, distinctiveness and consistency. b. If we make an external attribution to someone's goal achievement, we are less likely to reward the individual. c. When faced with poor performance, one punishes the person more if we make an external attribution. d. If someone's failure is due to internal causes, we feel empathy and offer help.

b. If we make an external attribution to someone's goal achievement, we are less likely to reward the individual.

Anita seems to take life as it comes. When the refrigerator and washing machine broke down in the same day flooding the kitchen, she laughed it off saying, "It could always be worse." She then went and called the appliance repair service. Anita has a _________________ personality. a. pessimistic b. Type B c. Type A d. neurotic

b. Type B

Which of the following is NOT a tip for leaving your job gracefully? a. Return all office supplies, keys, and anything else that belongs to the company. b. When you decide to leave, leave. Don't hang around doing work you will not be doing a very good job on. c. Don't badmouth your employer; why make others feel bad? d. The world is a small place; don't let tales of your unprofessional behavior travel.

b. When you decide to leave, leave. Don't hang around doing work you will not be doing a very good job on.

Challenge stressors refer to a. vagueness in regard to job responsibilities. b. demands and circumstances that cause stress but also promote individual growth. c. stressors that detract from personal goals and prevent personal growth. d. having insufficient time and resources to complete one's job.

b. demands and circumstances that cause stress but also promote individual growth.

Internal attribution a. explains someone's behavior by referring to the situation. b. is the belief that a behavior is caused by the characteristics that are specific to that person. c. is the tendency to attribute failures to the situation while attributing successes to internal causes. d. is the causal explanation given for an observed behavior.

b. is the belief that a behavior is caused by the characteristics that are specific to that person.

Stereotypes a. are often verified prior to making decisions based upon them. b. often lead to unfair decisions being made. c. are assumptions held by only one individual. d. are never accurate descriptions of particular groups

b. often lead to unfair decisions being made.

An attitude is a. the drive that energizes an individual. b. our opinions, beliefs and feelings about our environment. c. the degree to which people have freedom to decide how to act. d. an outcome of our efforts

b. our opinions, beliefs and feelings about our environment.

When an ethical climate exists at a firm, studies suggest a. people are likely to only perform the duties of their job description because they do not want to engage in anything that will upset the balance of the ethical situation in place. b. people are less likely to want to leave the firm. c. people are less committed to the firm. d. people are not as satisfied with their jobs.

b. people are less likely to want to leave the firm.

In the current workforce, a ______ is important to job satisfaction and engagement. a. critical review from managers b. positive work-life balance c. positive social profile d. huge salary

b. positive work-life balance

High social monitors a. tend to experience lower levels of stress. b. tend to be more successful in their careers. c. are very accurate at conducting performance evaluations. d. are more committed to their companies.

b. tend to be more successful in their careers.

An integrative approach to negotiations is when both parties a. try to get what they want by removing the other party completely. b. try to get what they want by expanding the pie. c. reverse roles to see what the other party is experiencing. d. prioritize their requests and the list is divided.

b. try to get what they want by expanding the pie.

Which of the following statements are true with regard to determining your BATNA? a. The party with less BATNA is in the best negotiating position. b. The reason you negotiate is to demonstrate confidence. c. Assessing the best alternative to a negotiated agreement assists you in deciding whether to accept an offer. d. You must determine your own BATNA but there is little you can do with regard to the BATNA of the party with whom you are negotiating.

c. Assessing the best alternative to a negotiated agreement assists you in deciding whether to accept an offer.

If there is conflict between two members of a team and the underlying reason for the conflict is personality differences, what is a viable way of managing the organizational conflict? a. Change the structure of the organization. b. Take a majority vote on which individual is causing more issues on the team. c. Change the composition of the team by separating the individuals at odds. d. Focus attention on a common enemy of the two clashing team members

c. Change the composition of the team by separating the individuals at odds.

Research on absenteeism indicates which of the following statements to be accurate? a. Absenteeism saves organizations money because the company does not have to pay employees who are absent from their jobs. b. Employees who are permitted to manage their work schedules with regard to time at the company are more likely to be absent. c. Negative work attitudes can result in absenteeism. d. Older individuals, because they are more likely to have health problems, are more likely to be absent from work

c. Negative work attitudes can result in absenteeism.

A faultline is a. the way in which people are similar or different from each other. b. the values, beliefs and customs that exist in a society. c. an attribute along which a group is split into subgroups. d. a generalization about a particular group of people.

c. an attribute along which a group is split into subgroups.

Wellness programs, such as gym memberships, free health screenings, weight loss programs, and smoking cessation programs a. operate based on the placebo effect. b. have little to do with work, but employees like them. c. are associated with reduced turnover and absenteeism. d. are usually offered to only the best employees

c. are associated with reduced turnover and absenteeism.

The conflict handling style that is uncooperative and unassertive is a. accommodation. b. compromise. c. avoidance. d. competition.

c. avoidance.

Which of the following is an instrumental value? a. family security b. a world of beauty c. clean d. self-respect

c. clean

Competition, personality differences, or values beliefs could lead to a. intrapersonal conflict. b. intergroup conflict. c. interpersonal conflict. d. intragroup conflict.

c. interpersonal conflict.

The tendency of women and minority members to be promoted to leadership positions in poor performing companies: a. is an example of the glass ceiling. b. is more likely to happen during a recession. c. is an example of the glass cliff. d. disproves the existence of glass ceiling.

c. is an example of the glass cliff.

Which of these has a low correlation to job satisfaction? a. treatment of supervisors b. equitable rewards from the company c. level of pay d. fair application of company policies

c. level of pay

Intergroup conflict a. occurs within the individual. b. occurs between team members. c. occurs between two departments. d. occurs between two individuals.

c. occurs between two departments.

Research on job characteristics indicates that a. people with a minimal variety of skills are always less satisfied with their job. b. people with autonomy on their job are always more satisfied with their job. c. people who have high growth need tend to expect their jobs to help them build new skills. d. all people want feedback on their jobs.

c. people who have high growth need tend to expect their jobs to help them build new skills.

The Age Discrimination in Employment Act a. prohibits discrimination against employees only with regard to pay. b. prohibits discrimination against employees older than 65. c. prohibits discrimination against employees age 40 or older. d. is seldom cited in lawsuits as age discrimination is largely absent from the American workplace.

c. prohibits discrimination against employees age 40 or older.

Self-monitoring is a. the belief that one can perform a specific task successfully. b. the degree to which a person has overall positive feelings about himself. c. the extent to which a person is capable of monitoring their actions and appearance in social situations. d. a person's inclination to fix what is perceived as wrong, change the status quo, and use initiative to solve problems.

c. the extent to which a person is capable of monitoring their actions and appearance in social situations.

Self-enhancement bias is a. the tendency for people to underestimate their performance, undervalue capabilities, and see events in a way that puts them in a more negative light. b. the overestimation of how similar we are to other people. c. the tendency to overestimate our performance and capabilities and see ourselves in a more positive light than others see us. d. the process with which individuals detect and interpret environmental stimuli.

c. the tendency to overestimate our performance and capabilities and see ourselves in a more positive light than others see us.

Which of the following is an example of intrapersonal conflict? a. an argument between coworkers b. a conflict with a customer c. role reversal d. role conflict

d. role conflict

Which of the following statements regarding absenteeism is accurate? a. Flexibility in work scheduling does little to address absenteeism concerns. b. Personality has been consistently linked to absenteeism. c. Wellness programs are a viable way to address employee absenteeism. d. Instituting organizational policies that penalize absenteeism are reasonable approaches to controlling the problem.

d. Instituting organizational policies that penalize absenteeism are reasonable approaches to controlling the problem.

___________ refers to conflict within a group. a. Intrapersonal conflict b. Intergroup conflict c. Interpersonal conflict d. Intragroup conflict

d. Intragroup conflict

Which of these is one of the "Big Five" personality traits? a. amicability b. acceptability c. application d. agreeableness

d. agreeableness

Major organizational changes can cause employees to experience higher levels of stress at work. Which of the following is considered a type of organizational change? a. changes in executive leadership b. changes in policies and protocols c. changes in workforce due to a merger or acquisition d. all of the above

d. all of the above

Which of the following factors contribute to job satisfaction? a. personality b. job characteristics c. work/life balance d. all of the above

d. all of the above

Research on the relationship between personality and job performance indicates a. achievement-oriented people are so goal-oriented that they often fall short in their performance. b. people who are extraverted perform slightly less well than those who are introverted. c. there is little relationship between reliability and job performance. d. dependable people are better performers than those less dependable

d. dependable people are better performers than those less dependable.

The department managers for Zylog Corporation are meeting for a budget meeting. If the marketing manager gets the 6 percent increase he is requesting, the human resource manager will not get any increase in his department budget. This is an example of what kind of negotiation strategy? a. concession approach b. integrative approach c. accommodating approach d. distributive approach

d. distributive approach

Sleep research on stress indicates that a. work-life conflict makes good sleep easier to achieve. b. nearly all adults have trouble sleeping. c. workers who miss work because of exhaustion become rejuvenated and face less stress upon their return to work. d. insomnia is a stress-related epidemic.

d. insomnia is a stress-related epidemic.

The tendency of women and minority members to be promoted to leadership positions in poor performing companies: a. disproves the existence of glass ceiling. b. is more likely to happen during a recession. c. is an example of the glass ceiling. d. is an example of the glass cliff

d. is an example of the glass cliff.

Which of these are symptoms of burnout? a. hypertension and over-active thyroid b. striving to get everything right c. laughing hysterically at inappropriate times d. low energy, feelings of exhaustion

d. low energy, feelings of exhaustion

Ned keeps saying to his coach, "I am really concerned that I won't be able to remember the plays when you put me in. Maybe you should play someone else." Ned seems to be demonstrating a. low openness to experience. b. low self-monitoring. c. a proactive personality. d. low self-efficacy.

d. low self-efficacy

Research on the interactionist perspective suggests a. if there is a misfit between an individual and the organization, there are no extenuating circumstances that eliminate its impact. b. there is a consistent positive relationship between person-organization fit and job performance. c. organizational culture is equally important to all individuals. d. people who fit into their organization tend to be more satisfied with their jobs.

d. people who fit into their organization tend to be more satisfied with their jobs.

Mediation refers to a. the process of bringing in a third party who has the authority to act as a judge and will make a binding decision. b. the process that involves people disagreeing. c. the process whereby two or more parties work toward an agreement. d. the process where a third party enters the situation with the goal of assisting the parties to reach an agreement.

d. the process where a third party enters the situation with the goal of assisting the parties to reach an agreement.

High-power distance cultures tend to a. emphasize caring for the weak and quality of life. b. prefer predictable situations and have low tolerance for ambiguity. c. are comfortable in unpredictable situations and have high tolerance for ambiguity. d. view an unequal distribution of power as relatively acceptable.

d. view an unequal distribution of power as relatively acceptable.