MGMT Practice, MGMT 300 FINAL, Mgt 330 Final, CHAPTER 17, Management 1310 Ch. 17 (Dickens), test 3
Compared to men, women tend to do what?
Use their unique conversational style to show involvement
Which of the following is the most frequently used and a highly effective influence strategy? a. Making people like you b. Developing allies c. Rewarding desired behaviors d. Using rational persuasion e. Relying on the rule of reciprocity
Using rational persuasion
Which of the following is the most frequently used and a highly effective influence tactic?
Using rational persuasion
Abbi works at Railroad Ties. Her bosses continually indicate that her motivational level is low. Abbi agrees, but is unwilling to work harder until the company changes the types of reward it offers its employees. What expectancy is low for Abbi?
Valence
Abbi works at Railroad Ties. Her bosses continually indicate that her motivational level is low. Abbi agrees, but is unwilling to work harder until the company changes the types of reward it offers its employees. Which of the following is low for Abbi?
Valence
Which of the following describes the value or attraction an individual has for an outcome?
Valence
Wilson is viewed by his boss has driven tenacious and hard-working in the pursuit of his goals these characteristics fit within which category
Work related characteristics
Wilson is viewed by his boss as driven, tenacious, and hardworking in the pursuit of his goals. These characteristics fit within which category?
Work-related characteristics
What is not an example of non-verbal communication?
Written memo
A(n) _____ typically lists job duties as well as desirable qualifications for a particular job. a. job description b. application form c. assessment test d. paper-and-pencil test e. OJT
a
All of the following are tactics for promoting stronger organizational commitment EXCEPT: A. naintaining a secretive culture B. being honest and trustworthy in business dealings.. C. giving employees a say in business decisions. D. treating employees fairly. E. offering employees rewards that they value.
a
An evaluation that predisposes a person to act in a certain way is called a(n) _____. A. attitude B. authoritarianism C. perception D. projection E. personality
a
Phlex plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternate values.Phlex is most likely a. a diverse organization. b. an organization that encourages pluralism. c. a monoculture. d. geocentric. e. minority-owned organization.
a monoculture
an ethnocentric perspective leads to a. a monoculture. b. diversity in the workplace. c. pluralism. d. ethnorelativism. e. a global perspective.
a monoculture
The desire to form close personal relationships, avoid conflict, and establish warm friendships, describes:
a need for affiliation.
Some of the key characteristics associated with charismatic leaders include: a. visionary skills. b. communication skills. c. motivation skills. d. all of these. e. none of these.
all of these.
Stress can be caused by:
all of these.
On the continuum of empowerment, employees who are self-managed:
are responsible for decision process and strategy.
Characteristics of a good listener are someone who:
asks questions, paraphrases what is said, and listens to central themes.
Myers-Briggs Type Indicator
assessment measures a person's preference for introversion v extroversion, sensation v intuition, thinking v feeling, and judging v perceiving
Self-directed teams are _____ teams. a. temporary b. permanent c. ad-hoc d. task force e. none of these
b
Which of the following has the lowest channel richness? a. Electronic mail b. Bulletins c. Face-to-face talk d. Telephone e. Memos
b
_____ is defined as activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied. a. Selection b. Recruiting c. Training d. Developing e. Planning
b
_____refers to a positive attitude toward one's job. A. Organizational citizenship B. Job satisfaction C. Cognitive dissonance D. Organizational commitment E. Job involvement
b
researchers at Ohio State university identified two major behaviors called?
consideration and initiating structure
performing
cooperation, problem solving
Type A behavior pattern is characterized by all of these EXCEPT: A. impatience. B. devotion to work. C. aggressiveness. D. relaxed lifestyle. E. extreme competitiveness.
d
Which of the following groups has the largest wage gap between genders? a. Middle Eastern b. Hispanic c. European d. White e. African American
d. White
Formal Team
defined by formal organization structure Vertical: functional or command team
factors influence rather attribution will be internal or external:
distinctiveness, consistency, consensus
Stress can be caused by: A. task demands. B. role demands. C. interpersonal demands. D. physical demands. E. all of these.
e
Which of the following is the best advice for written communication that is highly important? a. Use technology channels to distribute the message b. Use pretentious language c. Keep it long d. Use jargon e. Get a second opinion
e
Which of the following is tied to the goal of managing talent in organizations? a. Labor relations b. Job analysis c. Wages and salary d. HRM planning e. Training and development
e
Non-verbal communication has the biggest impact when using _____.
face to face communication
A(n) __________ is a person who benefits from team membership but does not make a proportionate contribution to the team's work.
free rider
In goal-setting theory, _____ refers to the degree to which goals are concrete and unambiguous.
goal specificity
Organizational behavior
interdisciplinary field dedicated to study of how individuals
The management of business operations conducted in more than one country is called:
international management.
______ are stressors associated with relationships in the organization.
interpersonal demands
Coordinate: horizontal communication
intradepartmental problem solving, interdepartmental coordination, change initiatives and improvements
activity ratios
inventory turnover, conversion ratio
Which of the following refers to the tendency to place the primary responsibility for one's success or failure either within oneself or on outside forces?
locus of control
halo effect
perceiver develops overall impression of a person or situation based on one characteristic, good or bad
job satisfaction
positive attitude toward one's job
____ is a rigid, exaggerated irrational belief associated with a popular group of people a. Label b. Prejudice c. Typecast d. Discrimination e. Stereotype
stereotype
physiological and emotional response to stimuli that place physical or psychological demands on an individual is called ______.
stress
Making explicit statements about the desired team behaviors is a powerful way leaders influence norms. a. True b. False
t
Managers facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change. a. True b. False
t
Messages that are designed to share information among teams and departments that can help the organization change, grow, or improve are called change initiatives and improvements. a. True b. False
t
Norms begin to develop in the first interactions among members of a new team. a. True b. False
t
The Civil Rights Act of 1964 created the Equal Employment Opportunity Commission. a. True b. False
t
To inspire employees to achieve goals in today's difficult economic environment, some male managers are shifting to a more female-oriented communication style. a. True b. False
t
People pay more attention
to data that occur at the beginning of an event
Four Ways Team Norms Develop
- Critical events in team's history - Primacy: first-behavior precedents - Carryover from other experiences - Explicit statements from leader or members
Requirements of teamwork
- Focus on a shared mission - Pull together in the same direction - Communicate their objectives and needs - Are willing to sacrifice for the team - Trust one another
gender differences in leadership behaviors
- develops others -drives for results -inspires and motivates others -innovates - builds relationships -technical or professional expertise
The Balanced Scorecard
-Balanced perspective of company performance -Integrates various areas of the organization -Managers record, analyze, and discuss the metrics -Serves as core management-control system
Corporate Governance
-Goes beyond systems and rules from the top to safeguard shareholders -Ensures accountability, fairness, and transparency in all its dealings
Ways of Expressing Conflict
-High directness-high intensity: a person aggressively expresses conflict -High directness-low intensity: a person expresses conflict in a low-voltage manner Most constructive approach -Low directness-high intensity: a person ambiguously uses aggressive tactics -Low directness-low intensity: a person ambiguously uses low-key tactics
transactional
-clarify tasks -initiate structure -provide awards -improve productivity -hard working -tolerant and fair minded -focus on management
employee-centered leaders (most effective)
-establish high performance goals - display supportive behavior
transformational
-innovative -recognize follower needs -inspire followers -create a better future -promote significant change
job-centered leaders (not effective)
-less concerned with goal achievement/ human needs - focus on meeting schedules, cost-management, and efficiency
components of authentic leadership
-pursues with passion -practices solid values -leads with the heart as well as the head -connects with others -demonstrates self-discipline
initiating structure
-task behavior -task oriented -direct work activities toward goals
c
. While job ____ can lead to greater task efficiencies, it has failed as a motivational technique. a. rotation b. enlargement c. simplification d. characteristics e. enrichment
a
. _____ is an important part of the job characteristics model. a. Critical psychological states b. A hierarchy of needs c. Schedules of reinforcement d. All of these e. None of these
Perception 3 step process
1. Observe 2. Screen/selecting 3. Organize/interpreting into patterns
authentic leadership traits
1. leaders who know and understand themselves 2. espouse and act with higher order ethical values 3. staying true to one's values and beliefs 4. inspire trust and commitment 5. respect diverse viewpoints 6. encourage collaboration 7. help others learn, grow, and develop as leaders
six interpersonal influence tactics for leaders
1. use rational persuasion 2 help people like you 3. rely on the rule of reciprocity 4. develop allies 5. be assertive- ask for what you want 6. make use of higher authority
level 5 leadership capabilities
1.lack of ego (humility) 2. fierce resolve to do what is best for the organization 3. shy and self-effacing 4 credit other people
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1. What percentage of a manager's time is spent in direct communication? a. 100 percent b. 50 percent c. 40 percent d. 20 percent e. 80 percent
80 percent
What percentage of a manager's time is spent in direct communication?
80 percent
Beth plans to develop strong skills in working with her people and also have a high concern for accomplishing tasks. On the Leadership Grid, her style will be:
9,9
The recommended management style from the leadership grid is _____.
9,9
The recommended management style from the leadership grid is _____. a. 5,5 b. 9,1 c. 9,9 d. 1,1 e. 1,9
9,9
With most new employees in the late 20's and early 30's, Albertson and Sons Inc. has learned that helping new employees secure home loans has been a valuable service that pays off in the long term. This is an example of what type of diversity initiative or program? a. Expanding recruitment efforts b. Establishing mentor relationships c. Accommodating special needs d. Providing diversity skills training e. Increasing awareness of sexual harassment
Accommodating special needs
Jay is a trusting and forgiving individual who gets along with others because of being good-natured and cooperative. This describes which of the Big Five personality factors?
Agreeableness
Jay is a trusting and forgiving individual who gets along with others because of good-natured and cooperative. This describes which of the Big five personality factors
Agreeableness
______ is the degree to which a person is able to get along with others by being good-natured, cooperative, forgiving, understanding, and trusting.
Agreeableness
The frustration-regression principle is most closely related with
Alderfer
The frustration-regression principle is most closely related with _____.
Alderfer
The frustration-regression principle is most closely related with who?
Alderfer
The following is a passive independent critical thinker
Alienated follower
Which of the following is a passive, independent, critical thinker?
Alienated follower
Which of the following is a passive, yet independent, critical thinker?
Alienated follower
Some of the key characteristics associated with charismatic leaders include
All of these
___ is (are) categories of sexual harassment a. Inappropriate/offensive b. Coercion with threat of punishment c. Solicitation with promise of reward d. Generalized e. All of these
All of these
Which of the following is a way to gain power?
All of these ---> - Establishing a network of relationships - Showing interest inlearning about the organization and industry - Showing initiative - Having access to information
At the seminar, Beth learned of a recent study on gender differences in leadership behaviors. In which of the following areas of leadership do women score more highly than men?
All of these ---> - Inspiring and motivating others - Developing others - Driving for results - Building relationships
According to MANAGER'S SHOPTALK in chapter 13, which of the following is not a characteristic used to help foreign managers understand americas? a. Americans are formal. b. Americans value punctuality. c. Americans believe in work. d. Americans are independent and individualistic. e. Americans are competitive.
Americans are formal
Channel richness refers to the:
Amount of information that can be transmitted during a communication episode.
Which of the following is a ratio that measures the firm's internal performance with respect to key activities defined by management?
An activity ratio
Total Quality Management (TQM)
An organization-wide effort infuse quality into every aspect of the business through continuous improvement Focuses on: Teamwork Collaboration Identifying improvements
Ryan is a financial manager. Based on research, which interpersonal influence tactic would he be more inclined to use?
Appeal to higher authority
The six interpersonal influence tactics for leaders include all of the following except:
Appeal to lower authority
a
At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of: a. vicarious learning. b. self-efficacy. c. self-reinforcement. d. delegation. e. experiential learning.
Which of the following terms is the belief that power and status differences should exist within the organization?
Authoritarianism
______ is the belief that power and status differences should exist within the organization.
Authoritarianism
According to the Leadership Grid, which of the following occurs when efficiency in operations is the dominant orientation?
Authority-Compliance
The removal of an unpleasant consequence following a desired behavior is referred to as what?
Avoidance Learning
Jeff and Rob have a difficult time getting along at work. Most days, Jeff spends a lot of time cracking jokes and goofing off, while Rob constantly nags him and tells him to act like a grownup. On days when Jeff is more reserved, Rob does not nag him, hoping that this will result in improved behavior down the road. This is an example of which form of behavior modification?
Avoidance learning
Which of these is sometimes called negative reinforcement?
Avoidance learning
Stella, a systems manager for a large technology company, would like to get an understanding of her company's financial position with respect to assets and liabilities at the end of the fiscal year. Which of the following should she refer to?
Balance sheet
Which need describes the desire to be accepted by one's peer, have friendships, be part of a group, and be loved?
Belongingness needs
_And_proposed a two-dimensional leadership theory called the managerial grid
Blake; Mouton
_____ and _____ proposed a two dimensional leadership theory called the Managerial Grid. a. Vroom; Yetton b. Blake; Mouton c. Evans; House d. Hersey; Blanchard e. Tannenbaum; Schmidt
Blake; Mouton
Which of the following roles is assumed by people and/or departments that link and coordinate the organization with key elements in the external environment
Boundary spanning
Which of those actions did the US supreme court take? a. Restricted the definition of sexual harassment to exclude office romance b. Broadened the definition of sexual harassment to include same sex harassment c. Broadened the definition of sexual harassment to include harassment of men by female coworkers d. Broadened the definition of sexual harassment to include same sex harassment and harassment of men by female coworkers e. None of these
Broadened the definition of sexual harassment to include same sex harassment and harassment of men by female coworkers
d
Bruce publicly praises his employees when they have achieved their goals. Bruce hopes this will increase the likelihood of goal achievement in the future. This is an example of: a. extinction. b. negative reinforcement. c. avoidance learning. d. positive reinforcement. e. none of these.
_____ does not focus on a single receiver, uses limited information cues, and does not permit feedback.
Bulletins
e
Carla's subordinates view her as a great manager. Not only does she get the job done, but she organizes the workplace in such a way that employees experience a sense of meaningfulness, connection, and growth. This is an example of employee: a. pay-for-performance. b. delegation. c. empathy. d. apathy. e. engagement.
Samuel, a sales associate at an electronics store, learns that his base pay is higher than any other sales associate in the store. He justifies his higher salary to the idea that he must be a top sales associate, generating more revenue than anyone else. This example demonstrates which method for reducing perceived inequity?
Changing perceptions
Yolanda recently learned that Sue, who works in the same position as she and has been with the company for the same amount of time, earns about ten percent more than she does. As a result, Yolanda feels that she should not work as hard, so she starts coming in late and taking more days off. This is an example of which method for reducing perceived equity?
Changing work effort
1. When an electronic mail system is installed as part of the communication system, what element of the communication process is changed? a. Filter b. Message c. Receiver d. Channel e. Sender
Channel
When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?
Channel
_____ refers to the amount of information that can be transmitted during a communication episode.
Channel richness
"A fire that ignites followers" is used to describe which leadership characteristic?
Charisma
"A fire that ignites followers' energy and commitment, producing results above and beyond the call of duty" is used to describe which leadership characteristic?
Charisma
A ______ leader is a leader who has the ability to inspire and motivate people to transcend their expected performance, even to the point of personal sacrifice.
Charismatic
Marion is a great manager. He has the ability to get his subordinates to do more than they would normally do, and has a strong vision for the future and motivates his subordinates to help realize it. Which of the following type of leader best describes Marion?
Charismatic
Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance?
Charismatic
Marion is a great manager and he has a number of special skills. In particular, Marion has the ability to get his subordinates to do more than would be normally expected. Which of the following terms best describes Marion?
Charismatic leader
Marion is a great manager and he has a number of special skills. In particular, Marion has the ability to get his subordinates to do more than would be normally expected. Which of the following terms best describes Marion? a. Charismatic leader b. Supportive leader c. Transactional leader d. Production-oriented leader e. People-oriented leader
Charismatic leader
The ______ has the ability to inspire and motivate people to do more than they would normally do, despite obstacles and personal sacrifice.
Charismatic leader
Matthew is Mandy's supervisor. He promises to fire her is she does not engage in sexual activity with him. This type of sexual harassment would deb categorized as a. coercion with threat of punishment. b. solicitation with promise of reward. c. appropriate. d. generalized. e. positional authority.
Coercion with threat of punishment
Mikayla, a middle manager at Heather's Handbags, uses threats and punishments as ways of influencing the behavior of her subordinates. Which of the following types of power is Mikayla relying on?
Coercive
Which of the following types of power is vested in the manager's ability to punish employees? a. Coercive b. Referent c. Expert d. Reward e. Personal
Coercive
Which of the following types of power is vested in the manager's ability to punish employees? a. Coercive b. Referent c. Personal d. Reward e. Expert
Coercive
Beth, a middle manager at Heather's Handbags, uses threats and punishments as ways of influencing the behavior of his subordinates. Which of the following sources of power is Beth relying on?
Coercive power
Beth, a middle manager at Heather's Handbags, uses threats and punishments as ways of influencing the behavior of his subordinates. Which of the following sources of power is Beth relying on? a. Referent power b. Expert power c. Coercive power d. Reward power e. Personal power
Coercive power
Which of the following types of power is vested in the managers ability to punish employees
Coercive power
_______ stems from the authority to punish or recommend punishment.
Coercive power
Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory?
Compensation needs
The results of studies asking people to rank the desired characteristics of leaders and followers showed which of the following qualities in the top 5 for both leaders and followers?
Competent
Causes of Conflict
Competition over resources Goal differences Communication breakdown Trust issues Lack of nonverbal cues
Managing Team Conflict
Conflict: an antagonistic interaction in which one party attempts to block the intentions or goals of another Task conflict Relationship conflict Balancing Conflict and Cooperation Conflict can be beneficial to teams and eliminate groupthink Conflict can cause morale and productivity problems
Which of the following is a follower who participate actively in the organization but does not use critical thinking skills
Conformist
Which of the following is a follower who participates actively in a relationship with the boss but doesn't use critical thinking skills?
Conformist
Which of the following is a follower who participates actively in the organization but does not use critical thinking skills?
Conformist
Which of the following is a follower who participates actively in the organization but does not use critical thinking skills? a. Conformist b. Effective follower c. Passive follower d. Pragmatic survivor e. Alienated follower
Conformist
Which types of followers are dependent, uncritical thinkers?
Conformists and passive followers
Which of the following refers to the degree to which a person is focused on a few goals, thus behaving in ways that are responsible, dependable, persistent, and achievement oriented?
Conscientiousness
______ is the extent to which the leader is mindful of subordinates, respects their ideas and feelings, and establishes mutual trust.
Consideration
Which of the following theories emphasize the needs that motivate people?
Content
Which of the following theories emphasizes the needs that motivate people?
Content
Which theory emphasizes the needs that motivates people?
Content
A(n) ________ is a model of leadership that describes the relationship between leadership styles and specific situations.
Contingency approach
Which of the following is a model of leadership that describes the relationship between leadership styles and specific organizational situations?
Contingency approach
Which of these, according to the leadership grid, is a 1,9 management style? a. Team Management b. Country Club Management c. Middle of the Road Management d. Authority-Compliance e. Impoverished Management
Country Club Management
_____ is an important part of the job characteristics model.
Critical psychological states
The ability to interact effectively with people of different cultures refers to: a. Ethnocentrism b. Ethnorelativism c. Pluralism d. Stereotyping e. Cultural competence
Cultural competence
TickTock Clock Corporation is attempting to develop a truly diverse workplace. TickTock's president assigned the human resources department the task or determining the demographics of the local area labor market. This is an attempt to change existing ____ within the organization a. cultures b. structures and policies c. developments d. bureaucracies e. training
Cultures
b
Daisy tried to apply the job characteristics model to her workforce, but it only worked for some of her employees. Which of the following may be a reason why it did not work for everyone? a. Some of her employees are lazy. b. Some of her employees are low in growth-need strength. c. Some of her employees have a low need for power. d. All of her employees have high growth-needs. e. Some of her employees have low affiliation needs.
At FreshFood Corporation, the organizational structure is flat and horizontal. Managers use both intrinsic and extrinsic rewards, and employees are rewarded for team and organizational success as well as their individual performance. FreshFood uses what type of organizational control?
Decentralized
_____ refers to a team communication structure in which team members freely communicate with one another and arrive at decisions.
Decentralized network
Open-Book Management
Decentralized philosophy Gets every employee thinking like an owner Information sharing and teamwork Allows employees to see the financial condition of company Sees how his/her job fits into organizational success
__________ and __________ are potential sources for communication errors, because knowledge, attitudes, and background act as filters.
Decoding; encoding
Ryan is a manager at Steve's Stoneworks, Inc. Hersey and Blanchard would consider most of his subordinates highly ready. Based on this, which of the following leadership styles is best for Ryan?
Delegating
Rebecca, a human resource manager at WorldPlus Corp., regularly establishes numerical goals tied to diversity, such as tracking salaries, rates of promotion, and managerial positions for woman and minorities. This involves which step for developing diversity and cultural competence a. Demanding results and revisiting goals b. Maintaining momentum to change the culture c. Choosing solutions to fit a balanced strategy d. Uncovering diversity problems in an organization e. Strengthening top management commitment
Demanding results and revisiting goals
Team Cohesiveness
Determinants of Team Cohesiveness Team interaction Shared goals Personal attraction to the team Presence of competition Team success Consequences of Team Cohesiveness Morale Productivity
Which of the following responsibilities is purely voluntary and is guided by a company's desire to make social contributions not mandated by economics, law, or ethics?
Discretionary
For the compact disc industry, the advent of MP3 technology can best be described as which of the following types of innovation?
Disruptive innovation
Which of the following refers to special training to help people identify their own cultural boundaries prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace? a. Globalization training b. Human resource training c. Cultural training d. Diversity training e. Empathy training
Diversity training
Which of the following is the most common diversity initiative according to fortune 1000 respondents a. Community outreach b. Mentor relationships c. Accommodating special needs d. Training and education e. Diversity-focused recruiting
Diversity-focused recruting
Information distortion or loss of message content is a major problem with what?
Downward communication
The _____ involves whether putting effort into a task will lead to high performance.
E -> P expectancy
When managers who express positive emotions such as happiness, enthusiasm, and appreciation trigger these same positive emotions in employees, _____is happening.
Emotion contagion
The Michigan researchers use the term_for leaders who established high performance goals and displayed a supportive behavior toward subordinates
Employee centered leaders
e
Empowering employees means giving employees _____. a. information b. knowledge c. power d. rewards e. all of these
_____ is power sharing, or the delegation of power or authority to subordinates in an organization.
Empowerment
1. Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process? a. Decoding the message b. Providing feedback c. Sifting through noise d. Encoding the message e. Selecting a channel
Encoding the message
Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?
Encoding the message
To be effective communicators, what should managers do?
Encourage the use of multiple channels of communication
_____ is a situation in which employees enjoy their work, contribute enthusiastically to meeting goals, and feel a sense of belonging and commitment to the organization.
Engagement
_____ theory deals with employee's perception of fairness.
Equity
Which of the following is an example of a process theory of motivation?
Equity Theory
Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Neil is motivated by which category of needs?
Esteem
____ reflects the belief that one's own group is superior to other groups a. Ethnorelativism b. Ethnocentrism c. Pluralism d. Geocentricism e. Regiocentrism
Ethnocentrism
____ is the belief that groups are inherently equal a. Ethnorelativism b. Ethnocentrism c. Pluralism d. Geocentricism e. Monoculture
Ethnorelativism
Alderfer referred to the needs for physical well being as what?
Existence
What is based on the relationships between effort, performance, and outcomes?
Expectancy Theory
Which of the following is based on the relationships between effort, performance, and outcomes?
Expectancy theory
Rational persuasion is most successful when a leader has:
Expert power
______ is power that results from a leader's special knowledge or skill in the tasks performed by subordinates.
Expert power
___ involves exposing traditional managers to nontraditional peers to help break down stereotypical beliefs a. Revelation b. Exposure c. Publicity d. Innovative breakdown e. Cultural barrier breakdown
Exposure
One of you fellow team members at work is continually disrupting the team's work with jokes and general horseplay. You hope by ignoring him he will stop this senseless behavior. You are attempting to use what reinforcement tool?
Extinction
One of your fellow team members at work is continually disrupting the team's work with jokes and general horseplay. You hope that by ignoring him he will stop this senseless behavior. You are attempting to use which reinforcement tool?
Extinction
Which of the following techniques reduces the likelihood that behavior will be repeated?
Extinction
Which of these refers to the withdrawal of a positive reward, meaning that behavior is no longer reinforced and hence is less likely to occur in the future?
Extinction
Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent benefits package she receives. Katie is motivated by what?
Extrinsic Rewards
Which communication channel would be most successful to inform managers of impending company-wide layoff?
Face-to-face contact
Which of these is the richest medium for communication?
Face-to-face contact
A change in behavior or performance that occurs as the result of experience refers to perception.
False
A positive attitude toward one's job is called cognitive attitude.
False
An internal attribution says something about the situation has caused the person's behavior.
False
Attribution is the cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information.
False
From attributions viewpoint, if the behavior is distinctive, the perceiver probably will make an internal attribution.
False
Job satisfaction is work behavior that goes beyond job requirements and contributes as needed to the organization's success.
False
Recent surveys indicate that the majority of working individuals strongly trust in their top management.
False
Self-management is NOT a component of emotional intelligence.
False
The tendency to see one's own personal traits in other people refers to attribution
False
Which of the following is a dysfunction of teams that occurs when people go along with others for the sake of harmony?
Fear of conflict
1. _____ is necessary for communication to be considered two-way. a. Noise b. Channel c. Message d. Feedback e. Circuit
Feedback
In goal-setting theory, which term refers to the need to get information to people about how well they are doing in progressing toward goal achievement?
Feedback
_____ is necessary for communication to be considered two-way.
Feedback
_____ is the extent to which doing the job provides information back to the employee about his or her performance.
Feedback
What is a communication channel that flows within the chain of command or task responsibility defined by the organization?
Formal communication
Which workforce generation category is characterized as ambitions by lacking loyalty to the organization? a. Generation X b. Generation Y c. Baby boomers d. Teeny bopper e. Generation A
Generation Y
Josephine would like to become part of an elite manager network at her company so she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively for men. This demonstrates which factory affecting women' careers? a. Female advantage b. Opt-out trend c. Glass ceiling d. Glass wall e. Opaque ceiling
Glass wall
Highroller Casinos provides good salaries and benefits, including bonuses of up to 25 percent of annual salaries. However, the company has been criticized for not establishing an achievement or recognition program for its employees. Which of the following best describes the company in terms of the two-factor theory?
Good hygiene factors and inadequate motivators
Highroller Casinos provides good salaries and benefits, including bonuses of up to 25 percent of annual salaries. However, the company has been criticized for not establishing an achievement or recognition program for its employees. Which of the following best describes the company in terms of the two-factor theory?
Good hygiene factors, inadequate motivators
Alden is a recent college graduate. He is unsure about his future. A counselor in his university's career resources office recently told Alden that he had a high need for achievement. Based on this, what type of career should Alden pursue?
He should think about starting his own business.
Research has shown that network groups a. create divisions in the workplace b. are bad experiences for minority employees c. help retain minority employees d. reduce creativity by being homogeneous e. none of these
Help retain minority employees
Which of the following is a basic aim of diversity awareness training a. Teaching people the differences between women and men b. Helping individuals become aware of their own prejudices c. Complying with federal employment law d. Reinforcing stereotypes employees may hold e. Helping individuals become aware of management's prejudices
Helping individuals become aware of their own prejudices
Which motivation theory proposes that needs must be satisfied in sequence?
Hierarchy of needs theory
Which of the following is a content theory that proposes that people are motivated by physiological, safety, belongingness, esteem, and self-actualization needs?
Hierarchy of needs theory
Which racial or ethnic category currently represents the largest and fastest growing minority group? a. White b. African American c. Asian d. Hispanic e. Native American
Hispanic
Which of the following is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?
Horizontal communication
To become a Level 5 leader, Beth would have to hone which of the following personal characteristics?
Humility
_____ means being unpretentious and modest rather than arrogant and prideful.
Humility
_____ means being unpretentious and modest rather than arrogant and prideful. a. Egotism b. Reserved c. Altruism d. Assurance e. Humility
Humility
_______ means being unpretentious and modest rather than arrogant and prideful.
Humility
Influence: downward communication
Implementation of goals and strategies Job instructions and rationale Procedures and practices Performance feedback Indoctrination
According to the leadership grid_means the absence of management philosophy were managers exert little effort toward interpersonal relationships or work accomplishment
Impoverished management
a
In goal-setting theory, _____ refers to the degree to which goals are concrete and unambiguous. a. goal specificity b. goal difficulty c. goal acceptance d. feedback e. goal motivation
Which of the following statements/questions best illustrates communicating with candor?
"I'm finding it hard to get our work done with all of these stacks of paper on the table."
The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What would Herzberg recommend if your goal were to increase their level of satisfaction?
Increase the level of motivators
consideration
-people oriented - mindful of subordinates - respects ideas and feelings - establishes mutual trust
The BIG FIVE Personality Factors
1. Extroversion 2. Agreeableness 3. Conscientiousness 4. Emotional Stability 5. Openness to experience
Highly successful salespeople spend how much of a sales call letting the customer talk?
60-70 percent
d
A job design that incorporates achievement, recognition, and other high-level motivators into the work is referred to as: a. job simplification. b. job rotation. c. job enlargement. d. job enrichment. e. none of these.
What is an example of an intrinsic reward?
An employee's feelings of self-worth
____ is an example of an intrinsic reward
An employee's feelings of self-worth
An evaluation that predisposes a person to act in a certain way is called a(n) _____.
Attitude
______ are judgments about what caused a person's behavior-something about the person or something about the situation.
Attributions
_____ leaders know and understand themselves, act consistently with high order ethical values, and empower and inspire others.
Authentic
_____ leaders know and understand themselves, act consistently with high order ethical values, and empower and inspire others. a. Servant b. Authentic c. Transformational d. Level 5 e. Interactive
Authentic
______ refers to individuals who know and understand themselves, who espouse and act consistent with higher-order ethical values, and who empower and inspire others with their openness and authenticity.
Authentic leadership
Which of the following types of power is vested in the manager's ability to punish employees?
Coercive
Self-Managed Teams
Diverse skills and functions Access to resources Team is empowered to make decisions
Which of the following is an example of a process theory of motivation?
Equity theory
Communicating to Persuade and Influence Others
Establish credibility Build goals on common ground Connect emotionally Use multiple media to send important messages
Which of the following is the correct order of the steps in the feedback control model?
Establish standards of performance; Measure actual performance; Compare performance to standards; Take corrective action
Proximity is the tendency to group sensory data because they are alike in some way.
False
Recency supports the old truism that first impressions really do count.
False
Which term, in goal-setting theory, refers to the need to make goals highly ambitious but achievable?
Goal difficulty
Cross-Functional Team
Horizontal: teams with cross-functional membership Task forces Special purpose teams
task specialist role
Initiate ideas Give opinions Seek information Summarize Energize
_____refers to a positive attitude toward one's job.
Job satisfaction
Which of the following refers to group atmosphere and members attitude toward and acceptance of the leader
Leader member relations
Charismatic leaders are often_ than transactional leaders
Less predictable
Which of the following refers to the tendency to place the primary responsibility for one's success or failure either within oneself or on outside forces?
Locus of control
Which of the following refers to the tendency to place the primary responsibility for one's success or failure either within oneself or outside forces?
Locus of control
Focusing manager and employee efforts on activities that will lead to goal attainment is a benefit of what management method?
Management-by-objectives
A(n) _______ counteracts a leadership style and prevents the leader from displaying certain behaviors.
Neutralizer
Which of the following refers to work behavior that goes beyond job requirements and contributes as needed to the organization's success?
Organizational citizenship
_________ includes all elements existing outside the boundary of the organization that have the potential to affect the organization
Organizational environment
forming
Orientation, break the ice Leader: Facilitate social interchanges
______ power most often comes from internal sources, such as an individual's special knowledge or personal characteristics.
Personal
_____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority.
Personal communication
_____ describe the most basic human physical needs, including food, water and oxygen.
Physiological needs
____ power comes from organizational structure and promotes stability, order, and problem solving within the structure.
Position
Which of the following theories concern the thought processes that influence behavior?
Process
Theories that explain how employees select the behaviors that allow them to meet their need are known as what?
Process Theories
_____ is the imposition of unpleasant outcomes on an employee.
Punishment
TQM Techniques
Quality Circles Six Sigma principles Quality Partnering Continuous Improvement Benchmarking
Smileline INC. has an onsite daycare facility and provides employees full-time daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity a. Better use of employee talent b. Increased understanding of the marketplace c. Increased quality of team problem solving d. Enhanced breadth of understanding in leadership positions e. Reduced costs associated with high turnover, absenteeism, and lawsuits
Reduced costs associated with high turnover, absenteeism and lawsuits
All the following are interpersonal influence tactics except
Rely on the role of demand
When leaders influence others through the exchange of benefits or favors, which of the following influence tactics is being used?
Rely on the rule of reciprocity
Gender Differences in Communication
Research by Deborah Tannen has suggested: Purpose of conversations Decision-making styles Success in collaborative environment Interpretation of nonverbal cues
_____conflict occurs when an individual perceives incompatible demands from others.
Role
Which of the following is the uncertainty about what behaviors are expected of a person in a particular role?
Role Ambiguity
When leaders influence others through the exchange of benefits or favors, which influence tactic is being used?
Rule of reciprocity
Blaming the teacher for a poor grade on an exam, and taking credit for good grades could be an example of which perceptual bias
Self-serving bias
Budgetary Control
Setting targets and monitoring expenditures Budgets list planned and actual expenditures Typically budgets are associated with a division or department The unit of analysis for budgeting is the responsibility center
Which is the highest level of sexual harassment a. Generalized b. Inappropriate/offensive c. Sexual crimes d. Solicitation with promise of reward e. Coercion with threat of punishment
Sexual crimes
______ is the tendency to assign an individual to a group or broad category and then attribute generalizations about the group to the individual.
Stereotyping
______ are stressors arising from the tasks required of a person holding a particular job.
Task demands
According to the situational theory of Hersey and Blanchard, which of the following leader styles matches up best with low readiness subordinates? a. Delegating style b. Selling style c. Telling style d. Participating style e. None of these
Telling style
Explain the Big Five personality factors. Are these applicable in an international context?
The Big Five personality factors describe an individual's extroversion, agreeableness, conscientiousness, emotional stability, and openness to experience. Research has been limited to subjects in the United States, so it is difficult to apply in an international context.
c
The core dimension of Hackman and Oldham's model of job characteristics that is based on the number of diverse activities that make up a job is known as: a. autonomy. b. job enlargement. c. skill variety. d. task identity. e. feedback.
c
The degree to which the job is perceived as important and having impact on the company or customers is referred to as: a. task complexity. b. task identity. c. task significance. d. task structure. e. task simplification.
The planning process begins with which of the following?
The development of a mission statement
Woman make up less than 16% of all fortunate 500 executives. This could be due to a. barriers to entry. b. affirmative action. c. equal opportunity. d. the glass wall. e. the glass ceiling.
The glass ceiling
1. Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees? a. Vertical communication b. Diagonal communication c. Upward communication d. Management by wandering around e. The grapevine
The grapevine
a
The removal of an unpleasant consequence following a desired behavior is referred to as: a. avoidance learning. b. punishment. c. positive reinforcement. d. extinction. e. inefficient management.
Which type of leader clarifies the role and task requirements of subordinates? a. Charismatic b. Transactional c. Supportive d. Transformational e. Team
Transactional
________ clarify the role and task requirements of subordinates, initiate structure, provide appropriate rewards, and try to be considerate and meet the social needs of subordinates.
Transactional leaders
The_leader is distinguished by his or her ability to bring about organizational change
Transformational
Organizational behavior is an interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations.
True
Organizations don't want to lose talented, highly skilled workers, so they try to create an atmosphere of job satisfaction.
True
Organizing the selected data into patterns for interpretation and response is the last step in the perception process.
True
Which of the following means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes?
Uncertainty
One of Ruby's few flaws is that she does not consider possibilities beyond what she is told, accepting her supervisor's ideas without thinking. She can best be described as what type of thinker?
Uncritical
_______ is the extent to which the leader is task-oriented and directs subordinate work activities toward goal attainment.
Initiating structure
At work Suellen favors a consensual and collaborative process where influence derives from relationships rather than positions of power in formal Dority as such she can be best viewed as what type of leader
Interactive
At work, Sue Ellen favors a consensual and collaborative process, where influence derives from relationships rather than positions of power and formal authority. As such, she can best be viewed as what type of leader?
Interactive
At work, Suellen favors a consensual and collaborative process where influence derives from relationships rather than positions of power and formal authority as such she can be the best viewed as what type of leader
Interactive
________ means that the leader favors a consensual and collaborative process, and influence derives from relationships rather than position power and formal authority.
Interactive Leadership
Frank regretfully missed an important deadline at work. His boss, George, thinks to himself, "Frank missed that deadline because he is lazy; I really need to crack down on him more." This is an example of what kind of attribution?
Internal attribution
______ are stressors associated with relationships in the organization.
Interpersonal demands
The following is not a valid component of authentic leadership
Isolates self from others
Which of the following is NOT a valid component of authentic leadership?
Isolates self from others
Which of the following is true about the cash cow?
It has a large market share in a slow-growth industry.
Mistletoe Corporation has a detailed set of organizational goals and a management information system that delivers timely and accurate information. Mistletoe still has control problems, however, because its managers refuse to act on the information they receive. Mistletoe's control process has flaws in which of the following areas?
Its ability to take corrective action when necessary
The less effective leaders in the University of Michigan studies were called
Job centered leaders
Which of the following is the application of motivational theories to the structure of work for improving productivity and satisfaction?
Job design
Which of the following combines a series of tasks into one new, broader job?
Job enlargement
Karen is a first line supervisor at Wolfs, Inc. She wishes to increase her employee's opportunities for growth and learning. Which of the following techniques should she use?
Job enrichment
Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how her job relates to other organizational activities. This encompasses which of the following downward communication topics?
Job instructions
_____ systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.
Job rotation
people generally experience ____when their work matches their needs and interests, when working conditions and rewards (such as pay) are satisfactory, and when the employees like their co-workers.
Job satisfaction
b
Karen is a first line supervisor at Wolfs, Inc. She wishes to increase her employee's opportunities for growth and learning. Which of the following techniques should she use? a. Job enlargement b. Job enrichment c. Job rotation d. Positive reinforcement e. Continuous
Which of the following refers to group atmosphere and members' attitude toward and acceptance of the leader?
Leader-member relations
Peter has the ability to convince others to work toward organizational objectives this ability is known as_
Leadership
_____ is the ability to influence people toward the attainment of organizational goals.
Leadership
_____ is the ability to influence people toward the attainment of organizational goals. a. Motivation b. Commitment c. Organizational citizenship d. Persuasion e. Leadership
Leadership
______ is the ability to influence people toward the attainment of goals.
Leadership
Ian does not have much of a relationship with his subordinates. They feel obligated to follow his directions regarding work activities because he's the boss. This is an example of ______ power.
Legitimate
Power coming from a formal management position in the organization and the authority granted to it is called _____ power.
Legitimate
Ian does not have much of a relationship with his subordinates they feel obligated to do as he says because he's the boss this is an example of
Legitimate power
Which of the following is the power coming from a formal management position in the organization?
Legitimate power
Which of the following is the power coming from a formal management position in the organization? a. Coercive power b. Reward power c. Referent power d. Expert power e. Legitimate power
Legitimate power
______ is the power that stems from a manager's formal position in an organization and the authority granted by that position.
Legitimate power
Charismatic leaders tend to be ______ than transactional leaders because they create an atmosphere of change.
Less predictable
Linda is viewed by her colleagues as someone who makes productive contributions through talent, knowledge, and good work habits, but she is sometimes hard to work with because of her communication style. Based on the Level 5 leadership spectrum, Linda would be placed in which category?
Level 1: Highly capable individual
The leader who builds widespread commitment to a clear and compelling vision and stimulates people to high performance is a _____ leader a. Level 2 b. Level 1 c. Level 3 d. Level 5 e. Level 4
Level 4
The leader who builds an enduring great organization through a combination of personal humility and professional resolve is a _____ leader
Level 5
Which of the following refers to the highest level in a hierarchy of manager capabilities?
Level 5 leadership
All of the following are major approaches to leadership
Level 5 leadership Servant leadership Authentic leadership Interactive leadership (gender differences)
Ricky is well loved by his coworkers he is beauties having a great deal of humility often given credit for success to other members of his team. Ricky would be placed in which category of the level five leadership spectrum
Level five executive
Which of the following refers to the highest level of hierarchy of manager capabilities
Level five leadership
Linda is viewed by her colleagues as someone who makes productive contributions through talent knowledge and good work habits but she is sometimes hard to work with because of her communication style based on the level five leadership spectrum Linda would be placed in which category
Level one highly capable individual
Which of the following refers to funding activities with borrowed money?
Leverage
Ricky is a manager at InfoServices, where she rewards the top sales employee every month by giving him or her a high-definition TV or PC. This is an example of what employee motivation program?
Lifestyle award
Which of the following is defined as the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain?
Machiavellianism
______ is the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain.
Machiavellianism
______ is the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain.
Machiavellianism
Which of the following typically is NOT considered a staff department?
Manufacturing
Beth recognizes that her power can come from five sources, including all of the following except:
Mechanistic Power Includes: Referent power reward power coercive power legitimate power
When informing your staff of the date for the company picnic, a _____ would be most practical and successful.
Memo
Which of the following refers to a higher ranking, senior organizational member who is committed to providing upward mobility and support to a protege's professional career a. Sponsor b. Mentor c. Expatriate d. Delegate e. Advisor
Mentor
____ reflects a moderate amount of concern for both people and production. a. Middle of the Road Management b. Team Management c. Authority-Compliance d. Impoverished Management e. Country Club Management
Middle of the Road Management
_____ reflects a moderate amount of concern for both people and production.
Middle of the Road Management
_____ reflects a moderate amount of concern for both people and production. a. Impoverished Management b. Team Management c. Middle of the Road Management d. Authority-Compliance e. Country Club Management
Middle of the Road Management
A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n) a. primary culture. b. preferred culture. c. dominating culture. d. monoculture. e. pluralism.
Monoculture
Which of the following is the arousal, direction, and persistence of behavior?
Motivation
Which of the following are high-level needs, according to Herzberg, and include achievement, recognition, responsibility, and opportunity for growth?
Motivators
_____ have the greatest impact, according to Herzberg, on job satisfaction.
Motivators
In the video shown in class on the two- factory theory, Herzberg called pay and benefits as hygien factors and KITAs. He also called them ....
Movers
Shortly after she got landed a corporate level job at InfoBasis, Tonya Kennal formed a women's leadership group to help women advance within the company. Membership within the gout was voluntary and open to women with a desire to advance in the company. Tonya's group can best be described a. Focus group b. Network group c. Self-help group d. Diversity team e. Multicultural team
Network Group
Ahmad is a new manager at AJ Homes Company. He has absolutely no experience as a manager nor does he know the technology of his department well. These two factors prevent Ahmad from directing his workforce. This is an example of ______ impacting leadership styles and behaviors.
Neutralizers
Which of the following types of power stems from a leader special knowledge
None of these
Which of the following types of power stems from a leader's special knowledge?
None of these
Which of the following types of power stems from a leader's special knowledge? a. Reward power b. Referent power c. Legitimate power d. Coercive power e. None of these
None of these
Which of the following types of power stems from a leader's special knowledge? a) Reward power b) Referent power c) Legitimate power d) Coercive power c) None of these
None of these
Which of the following types of power results from a person's special knowledge or skill regarding the tasks being performed?
None of these ___> - Reward - Referent - Legitimate - Coercive
1. _____ is defined as communication transmitted through actions and behaviors rather than through words. a. Written communication b. Verbal communication c. Electronic mail d. Oral communication e. Nonverbal communication
Nonverbal communication
_____ is defined as communication transmitted through actions and behaviors rather than through words.
Nonverbal communication
the average US worker, today is _____ than ever. a. more likely to be married b. younger c. older d. more likely to be male e. uneducated
Older
c
On the continuum of empowerment, employees who are self-managed: a. give input. b. participate in decisions. c. are responsible for decision process and strategy. d. have no decision discretion. e. make decisions.
a
On the continuum of empowerment, what is the highest level of empowerment that requires the most complex skills? a. Self-management b. Suggestion programs c. Participation groups d. Cross-functional teams e. Periodic briefings
b
One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student's grade. Based on the above, the professor's actions are consistent with which of the following reinforcement techniques? a. Negative reinforcement b. Punishment c. Positive reinforcement d. Avoidance learning e. Rewards enhancement
a
One of your fellow team members at work is continually disrupting the team's work with jokes and general horseplay. You hope that by ignoring him he will stop this senseless behavior. You are attempting to use which reinforcement tool? a. Extinction b. Positive reinforcement c. Negative reinforcement d. Avoidance learning e. Desired behavior is reinforced annually
Canyon River, Inc. is looking for an individual who has a broad range of interests and is imaginative, creative, artistically sensitive, and willing to consider new ideas. Which of these factors are they emphasizing in their search?
Openness to experience
Which of the following is NOT one of the benefits of MBO?
Operational goals are able to displace strategic goals.
Riya was a highly successful manager at Optics int'l. After 10 years with the company, she decided to leave and become a full-time mother and caregiver to her ailing father. This example demonstrates which factor affecting women's careers a. Female advantage b. Opt-out trend c. Glass ceiling d. Glass wall e. Opaque ceiling
Opt-out trend
___ implies that women's commitment to their children limits their commitment to the company or their ability to handle the rigors of corporate management a. Balancing family priorities b. Invisible minorities c. Opt-out trend d. Family commitment e. Cost of diversity
Opt-out trend
_____refers to loyalty to the heavy involvement in the organization.
Organizational commitment
Tim is a manager at Chuck's Construction. He sees little opportunity for advancement at Chuck's Construction, regardless of how well he performs. Which of the following expectancies is low for Tim?
P -> O expectancy
Tim is a manager at Chuck;s Construction. He sees little opportunity for advance meant at Chuck's Construction, regardless of how well he performs. What expectancy is low for Tim?
P -> O expectancy
Will's boss is micromanager - constantly overseeing and interfering in Will's work. As a result, Will does not show much initiative and does not contribute many ideas, instead leaving the thinking to his micromanaging boss. Will can best be described as what type of follower?
Passive follower
Blaming the teacher for a poor grade on an exam, and taking credit for good grades could be an example of which perceptual bias?
Perceptual distortion
_____is the process by which individuals screen and select the various objects and stimuli that vie for their attention.
Perceptual selectivity
_Power comes from personal sources that are not as invested in the organization such as personal interests goals and values
Personal
_____ power comes from personal sources that are not as invested in the organization, such as personal interests, goals, and values.
Personal
1. _____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority. a. Personal communication b. Downward communication c. Management by wandering around d. Upward communication e. Horizontal communication
Personal communication
Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?
Personal communication network
1. _____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries. a. Personal networking b. Dynamic relationship c. The grapevine d. Network nurturing e. Fundraising
Personal networking
_____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.
Personal networking
Which of the following is NOT a manager quality?
Personal power
Colleen Farney at TeleTech shows vast knowledge, intelligence, cognitive ability, and keen decisiveness. Which personal characteristic of leadership is she showing?
Personality
Colleen Farney at TeleTech shows vast knowledge, intelligence, cognitive ability, and keen decisiveness. Which personal characteristic of leadership is she showing? a. Intelligence and Ability b. Social Characteristics c. Personality d. Physical characteristics e. Social Background
Personality
Self-confidence, honesty and integrity, and the desire to lead, are all components of which personal characteristic of leaders?
Personality
_____ refers to the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment.
Personality
Five-Step Benchmarking Process
Plan Find Collect Analyze Improve
Which of the following means that an organization accommodates several subcultures a. Monoculturalism b. Pluralism c. Ethnorelativism d. Geocentricism e. Ethnocentrism
Pluralism
_____ power comes from organizational structure and promotes stability, order, and problem solving within the structure.
Position
Which of the following is the administration of a pleasant and rewarding consequence following a desired behavior?
Positive reinforcement
Denise has a desire to influence others, be responsible for them, and have authority over them. It can be described as her need for what?
Power
_____ is the potential ability to influence the behavior of others.
Power
______ is the potential ability to influence the behaviors of others.
Power
All of the following are major approaches to leadership EXCEPT:
Progressive leadership
All of the following are major approaches to leadership except
Progressive leadership
All of the following are major approaches to leadership EXCEPT:
Progressive leadership.
All of the following are major approaches to leadership EXCEPT: a. Authentic leadership. b. Servant leadership. c. Interactive leadership. d. Level 5 leadership. e. Progressive leadership.
Progressive leadership.
One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student's grade. Based on the above, the professor's actions are consistent with which of the following reinforcement techniques?
Punishment
__________ is/are most beneficial when employees have challenging jobs.
Quality circles
The key assumption of Harsy in Blanchard situational theory is that subordinates a very in their
Readiness level
1. Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message? a. Channel b. Filter c. Receiver d. Middleman e. Sender
Receiver
Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message?
Receiver
Kara and Simon are both middle managers at Gotcha International. Kara is dissatisfied because she knows that Simon makes more in salary even though, in Kara's opinion, she works longer hours than he does. If Kara wishes to reduce this perceived inequity, what should she do?
Reduce her work hours, increase her level of absenteeism, and ask for a raise.
______ power is most visible in the area of charismatic leadership.
Referent
_____ focus on employee learning of desired work behaviors.
Reinforcement theories
Which of the following theories focuses on employee learning of desired work behaviors?
Reinforcement theory
Which of the following theories places an emphasis on behavior and its consequences?
Reinforcement theory
Candice uses praise, letters of support, and pats on the back as ways of influencing her subordinates' behaviors. All of these actions are highly valued by the work group. This is an example of _____ power.
Reward
_____ power is based in the ability of the leader to do such things as recommend promotions.
Reward
Candace uses praise letters of support and pats on the back of ways of influencing her subordinates behavior this is an example of
Reward power
_______ results from the authority to bestow rewards.
Reward power
b
Ricky is a manager at InfoServices, where she rewards the top sales employee every month by giving him or her a high-definition TV or PC. This is an example of what employee motivation program? a. Pay for performance b. Lifestyle award c. Employee stock ownership plan d. Flexible work schedule e. Team-based compensation
When leaders influence others through the exchange of benefits or favors, which influence tactic is being used? a. Reward behaviors b. Rule of reciprocity c. Use rational persuasion d. Make people like you e. Develop allies
Rule of reciprocity
When leaders influence others through the exchange of benefits or favors, which influence tactic is being used? a. Rule of reciprocity b. Reward behaviors c. Make people like you d. Develop allies e. Use rational persuasion
Rule of reciprocity
Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has authority and responsibility for a distinct set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which of the following principles?
Scalar principle
From where does the information about opportunities and threats come?
Scanning the external environments
According to Maslow, what is the highest order of needs?
Self-actualization needs
_____ is an individual's belief about his or her abilities to successfully accomplish a specific task or outcome.
Self-efficacy
On the continuum of empowerment, what is the highest level of empowerment that requires the most complex skills?
Self-management
Blaming the teacher for a poor grade on an exam, and taking credit for good grades could be an example of which perceptual bias?
Self-serving bias
_____ works best for employees with moderate readiness, according to Hersey and Blanchard.
Selling and participating
A(n) ______ leader transcends self-interest to serve others, the organization, and society.
Servant
Jerome, a manager at Welford Nonprofit Group, is known for his selflessness and willingness to give to others. He likes working in the nonprofit sector because he wants to apply his skills and abilities to serve others who are less fortunate. Based on this information, which type of leader best describes Jerome?
Servant leader
What kind of job can lead to greater task efficiencies, but has failed as a motivational technique?
Simplification
A contingency approach to leadership that links the leader's behavioral style with the readiness level of followers is called the ______.
Situational model
Hersey and Blanchard are responsible for which theory
Situational theory
Hersey and Blanchard are responsible for which theory?
Situational theory
Which of the following is a disadvantage of letters and memos?
Slow feedback
Which theory proposes that an individual's motivation can result not just from direct experience of rewards and punishments but also from the person's thoughts and beliefs and his or her observations of other people's behavior?
Social Learning Theory
Which theory proposes that an individual's motivation can result not just from direct experience of rewards and punishments but also from the person's thoughts and beliefs and his or her observations of other people's behavior?
Social learning theory
Language, values, religion, and education all describe which of the following dimensions in the international environment?
Sociocultural
Daisy tried to apply the job characteristics model to her workforce, but it only worked for some of her employees. What may be a reason why it did not work for everyone?
Some of her employees are low in growth-need strength
Daisy tried to apply the job characteristics model to her workforce, but it only worked for some of her employees. Which of the following may be a reason why it did not work for everyone?
Some of her employees are low in growth-need strength.
What are characteristics of a good listener?
Someone who asks questions, summarizes, and listens to central themes
Which of the following types of teams is created outside the formal organization structure to undertake a project of special importance or creativity?
Special-purpose
Which of the following type of teams is created outside the formal organization structure to undertake a project of special importance or creativity?
Special-purpose team
____ is a psychological experience of a person who, usually engaged in a task, is aware of a stereotype about his or her identity group suggestion he or she will not perform well on that task a. Typecast threat b. Discriminatory threat c. Labeling d. Stereotype threat e. Classified threat
Stereotype threat
Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual?
Stereotyping
______ is the tendency to assign an individual to a group or broad category and then attribute generalizations about the group to the individual.
Stereotyping
_____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals.
Strategic conversation
_Our natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishment and satisfaction
Strengths
are natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishment and satisfaction.
Strengths
A physiological and emotional response to stimuli that place physical or psychological demands on an individual is called ______.
Stress
A_is a situational variable that makes a leadership style unnecessary or redundant
Substitute
Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?
Task identity
Which of the following is consistent with initiating structure?
Task oriented behavior
Which of the following is consistent with initiating structure? a. Country-club management style b. Open communication c. Task oriented behavior d. Teamwork oriented e. People oriented behavior
Task oriented behavior
Which of the following is consistent with initiating structure? a. Task oriented behavior b. Country-club management style c. People oriented behavior d. Teamwork oriented e. Open communication
Task oriented behavior
With successful teams, the requirements for task performance and social satisfaction are met by the emergence of which of the following two types of roles?
Task specialist and socioemotional
__________ is defined as the extent to which team members are attracted to the team and motivated to remain in it.
Team cohesiveness
Team Norms
Team norm: an informal standard of conduct that is shared by team members and guides their behavior Important team norms Psychological safety Equal participation
Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of the work team effectiveness model?
Team processes
All of the following are things bad bosses do to create stress for their subordinates EXCEPT:
Tell people exactly what is expected of them.
According to the situational theory of Hersey and Blanchard, which of the following leader styles matches up best with low readiness subordinates?
Telling style
Sandra views herself as a tough but fair supervisor. She gives explicit directions to her subordinates about how tasks should be accomplished, but is not always approachable when they come to her with questions. Her employees sometimes feel that she is too gruff and impersonal. Which category on the situational leadership grid does Sandra fit into?
Telling style
What is channel richness?
The amount of information that can be transmitted during a communication episode
Channel richness
The capacity of an information channel is influenced by three characteristics Ability to handle multiple cues simultaneously Ability to facilitate rapid, two-way feedback Ability to establish a personal focus for the communication
c
The delegation of power and authority to subordinates is referred to as: a. need for power. b. need for achievement. c. empowerment. d. passing the buck. e. need of affiliation.
What are the four components of emotional intelligence? Explain.
The four components of emotional intelligence are: self-awareness, self-management, social awareness and relationship awareness.
Which of the following is an invisible barrier that separates woman and minorities from top management positions? a. The barrier to entry b. Affirmative action c. Equal opportunity d. The glass ceiling e. The glass wall
The glass ceiling
Which of the following links employees in all directions, ranging from the CEO through middle management, support staff, and line employees?
The grapevine
Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees?
The grapevine
Josh evaluates Kandi's performance and gives her an "outstanding" based on his knowledge that she came to work everyday earlier than anyone else and therefore she is extremely hardworking. Josh is making which of these errors in perceptual judgment?
The halo effect
d
The job characteristic of feedback provides the worker with: a. employee growth-need strength. b. experienced meaningfulness of work. c. experienced responsibility. d. knowledge of actual results. e. demotivation.
Recently, Beagle Boutique was attempting to hire a middle manager. They were looking for an intelligent, active, and creative individual. Which approach to leadership was Beagle using?
The trait approach
c
Theories that explain how employees select the behaviors that allow them to meet their needs are known as: a. content theories. b. contingency theories. c. process theories. d. need hierarchy theories. e. reinforcement theories.
Which of the following prohibits discrimination of the basis of race, color, religion national origin and sex a. Age Discrimination in Employment Act b. Title VII of the Civil Rights Act of 1964 c. Equal Pay Act of 1963 d. Americans with Disabilities Act e. Title VIII of the Civil Rights Act Amendment of 1972
Title VII of the civil rights act of 1964
Managerial Communication
Today's complex business environment depends on effective organizational communication Knowing how to communicate effectively is a vital part of every manager's job Effective organizational communication leads to better bottom-line results
Hopetech Industries has a corporate diversity plan that limits diversity to areas that do not change throughout a person's lifetime, such as race, gender, age and disability. Hopetech's diversity plan follows which model of corporate diversity? a. Inclusive model b. Exclusive model c. Traditional model d. Learning model e. Static model
Traditional model
The distinguishing personal characteristic of a leader are known as
Traits
_______ are the distinguishing personal characteristics of a leader, such as intelligence, honesty, self-confidence, and even appearance.
Traits
Which type of leader clarifies the role and task requirements of subordinates
Transactional
Which type of leader clarifies the role and task requirements of subordinates?
Transactional
Andy's subordinate say they love working for Andy because he inspires them to not only believe in the organization but to believe in their own potential as well and he can best be described as what type of leader
Transformational
Andy's subordinates say that they love working for Andy because he inspires them to not only believe him and the organization but believe in their own potential to create a better future for the organization as well. Based on this example, Andy can best be described as a(n) _____ leader.
Transformational
Andy's subordinates say that they love working for Andy because he inspires them to not only believe in the organization but to believe in their own potential as well. Based on this example, Andy can best be described as what type of leader?
Transformational
A(n) _______ is distinguished by a special ability to bring about innovation and change by recognizing followers' needs and concerns, providing meaning, challenging people to look at old problems in new ways, and acting as role models for the new values and behaviors.
Transformational leader
A halo blinds the perceiver to other attributes that should be used in generating a more complete assessment.
True
An emotion can be thought of as a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.
True
As a general rule, changing one component of an attitude can contribute to an overall change in attitude.
True
From attributions viewpoint, if the behavior is in consensus, the perceiver will probably respond to similar situations in the same way.
True
Loyalty to and heavy involvement in one's organization refers to organizational commitment.
True
Self-serving bias is when people give themselves too much credit for what they do well and give external forces too much blame when they fail.
True
Teresa is highly imaginative and an artistically sensitive individual who displays a high degree of creativity. According to the Big Five personality factors, these qualities describe her openness to experience.
True
The degree to which a person is outgoing, sociable, assertive, and comfortable with interpersonal relationships is called extroversion.
True
The link between satisfaction and performance, according to research, is generally small and is affected by other factors.
True
Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization. Colleagues describe her as someone with a tremendous amount of energy, and a powerful force for leadership within the organization. Based on this description, Chandra has what type of personality?
Type A
______ is a behavior pattern characterized by extreme competitiveness, impatience, aggressiveness, and devotion to work.
Type A behavior
______ is a behavior pattern characterized by extreme competitiveness, impatience, aggressiveness, and devotion to work
Type A behavior
_______ means failing to consider the possibilities beyond what one is told and accepting others' ideas without thinking.
Uncritical thinking
Many organizations use suggestion boxes, open door policies, and surveys to facilitate what?
Upward communication
Many organizations use suggestion boxes, open door policies, and surveys to facilitate:
Upward communication
Which of the following is the most frequently used and a highly effective influence strategy?
Using rational persuasion
Which of the following is the most frequently used in a highly effective influence strategy
Using rational persuasion
_____ occurs when an individual sees others perform certain behaviors and get rewarded for them.
Vicarious learning
_________ occurs when an individual sees others perform certain behaviors and get rewarded for them.
Vicarious learning
Which of the following is inappropriate to ask on an employment application?
What the applicant's ancestry/ethnicity is
b
Which of the following combines a series of tasks into one new, broader job? a. Job simplification b. Job enlargement c. Job rotation d. Job characteristics e. Job lay-off
c
Which of the following is the administration of a pleasant and rewarding consequence following a desired behavior? a. Avoidance learning b. Punishment c. Positive reinforcement d. Extinction e. Suspension
a
Which of the following is the application of motivational theories to the structure of work for improving productivity and satisfaction? a. Job design b. Job enlargement c. Job simplification d. Job characteristics e. Job enrichment
b
Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending? a. Task complexity b. Task identity c. Task significance d. Task structure e. None of these
c
Which of the following techniques reduces the likelihood that behavior will be repeated? a. Positive reinforcement b. Negative reinforcement c. Extinction d. Reward enhancement e. All of these
a
Which of the following theories concern the thought processes that influence behavior? a. Process b. Reinforcement c. Content d. Needs e. Maslow's
c
Which of the following theories places an emphasis on behavior and its consequences? a. Two-factor theory b. Need hierarchy theory c. Reinforcement theory d. ERG theory e. Equity theory
e
Which of these combines a number of tasks horizontally into one, new broader job? called what? a. Job simplification b. Job rotation c. Job enrichment d. All of these e. None of these
a
Which of these is sometimes called negative reinforcement? a. Avoidance learning b. Punishment c. Positive reinforcement d. Extinction e. Neutral learning
d
Which of these refers to the withdrawal of a positive reward, meaning that behavior is no longer reinforced and hence is less likely to occur in the future? a. Avoidance learning b. Punishment c. Positive reinforcement d. Extinction e. None of these
e
Which theory proposes that an individual's motivation can result not just from direct experience of rewards and punishments but also from the person's thoughts and beliefs and his or her observations of other people's behavior? a. Reinforcement theory b. Hierarchy of needs theory c. ERG theory d. Experiential learning theory e. Social learning theory
Which of the following groups has the largest wage gap between genders a. White b. African American c. Hispanic d. European e. Middle Eastern
White
____ are less likely than ____ to develop mentoring relationships a. Women; minorities b. Minorities; women c. Men; women d. Women; men e. Whites; minorities
Woman; Men
According to research_typically score higher on social and emotional skills
Women
All of the following are changes that are reshaping our workforce EXCEPT a. aging workforce. b. growth in Hispanic and Asian workers. c. women outnumbering men d. growth in foreign-born population. e. younger workforce.
Younger workforce
b
____ is the imposition of unpleasant outcomes on an employee. a. Avoidance learning b. Punishment c. Positive reinforcement d. Extinction e. Avoiding punishment
d
_____ influences the critical psychological state of experienced meaningfulness of work. a. Skill variety b. Task significance c. Task identity d. All of these e. Task significance and task identity only
b
_____ is a situation in which employees enjoy their work, contribute enthusiastically to meeting goals, and feel a sense of belonging and commitment to the organization. a. Commitment b. Engagement c. Employee loyalty d. Employee assurance e. Employee guarantee
b
_____ is an individual's belief about his or her abilities to successfully accomplish a specific task or outcome. a. Self-control b. Self-efficacy c. Self-reinforcement d. Autonomy e. Delegation
d
_____ is power sharing, or the delegation of power or authority to subordinates in an organization. a. Engagement b. Synergy c. Motivation d. Empowerment e. Leadership
a
_____ is the extent to which doing the job provides information back to the employee about his or her performance. a. Feedback b. Assessment c. Evaluation d. Satisfaction e. Fulfillment
a
_____ occurs when an individual sees others perform certain behaviors and get rewarded for them. a. Vicarious learning b. Self-efficacy c. Self-reinforcement d. Delegation e. Experiential learning
b
_____ systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job. a. Job simplification b. Job rotation c. Job enlargement d. Job enrichment e. None of these
. Which of the following is the first stage of team development? a. Forming b. Storming c. Norming d. Performing e. Reforming
a
. _____ is incentive pay that ties at least part of compensation to employee effort and performance. a. Pay-for-performance b. Seniority pay c. Universal compensation plan d. Cafeteria-plan e. Group performance pay
a
A functional team is also referred to as a(n) _____. a. command team b. task force c. special purpose team d. horizontal team e. interorganizational team
a
In _____, an experienced manager shows a new employee how to perform job duties. a. on-the-job training b. classroom training c. orientation training d. computer-assisted instruction e. realistic job previews
a
Jason has been unemployed for three months. When his wife asked him why he was not looking for a job, Jason responded, "If I am lucky, I will get my old job back." Jason would be considered as having a(n): A. external locus of control. B. high conscientiousness. C. sensation and intuition type personality. D. internal locus of control. E. high Mach attitude.
a
Jay is a trusting and forgiving individual who gets along with others because of being good-natured and cooperative. This describes which of the Big Five personality factors? A. Agreeableness B. Conscientiousness C. Emotional stability D. Openness to experience E. Extroversion
a
Many organizations use suggestion boxes, open door policies, and surveys to facilitate: a. upward communication. b. downward communication. c. formal communication. d. informal communication. e. diagonal communication.
a
On employee applications and during interviews, it is appropriate to ask all of the following EXCEPT: a. race or color of skin. b. if the applicant is over 18. c. if the applicant has ever been convicted of a crime. d. prior work experience. e. if the applicant has a legal right to work in the United States.
a
Rachel is described by her colleagues as pragmatic, super-competitive, and more likely to persuade than be persuaded. She fits which personality category most closely? A. High Mach B. Low Mach C. High Feeling D. Low Feeling E. Moderate Thinking
a
Randy is a team leader at Welldrilling.net. His team is made up of fifteen co-workers. Recently, he has noticed a tendency for some team members to participate much less than others. They seem uninterested and content to let others do the work. This is called: a. free riding. b. reduced commitment. c. power realignment. d. the costs of coordination. e. self-directed team.
a
Research shows that the link between _____ and _____ is small and is influenced by other factors. A. satisfaction; performance B. stress; work C. stress; home D. stress; performance E. satisfaction; personality
a
Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization. Colleagues describe her as someone with a tremendous amount of energy, and a powerful force for leadership within the organization. Based on this description, Chandra has what type of personality? A. Type A B. Type B C. Type C D. Type X E. Type Y
a
The tendency to overestimate the contribution of internal factors to one's successes and the contribution of external factors to one's failures is a result of: A. self-serving bias. B. openness to experience. C. over stability. D. emotional plateau. E. Machiavellianism.
a
What are the key elements of communication? a. Encoding, message, and feedback b. Encoding, noise, and symbols c. Message, circuit, and decoding d. Feedback, message, and perception e. Feedback, circuit, and perception
a
What type of interview allows the applicant a great deal of freedom in determining the course of the conversation, bringing to light information that could otherwise remain concealed? a. Nondirective interview b. Structured interview c. Panel interview d. Biographical interview e. Situational interview
a
When an electronic mail system is installed as part of the communication system, what element of the communication process is changed? a. Channel b. Message c. Sender d. Filter e. Receiver
a
When informing your staff of the date for the company picnic, a _____ would be most practical and successful. a. memo b. telephone c. video conference d. face-to-face contact e. newspaper notice
a
Which of the following behaviors is consistent with the socioemotional role? a. Reduce tension b. Give opinions c. Seek information d. Summarize e. Energize
a
Which of the following does NOT pertain to teams? a. Teams have a designated strong leader b. Teams have individual and mutual accountability c. Specific team vision or purpose d. Collective work products e. All of these pertain to teams
a
Which of the following is a formal team composed of a manager and his or her subordinates? a. Functional team b. Horizontal team c. Self-managed team d. Special-purpose team e. Social team
a
Which of the following is a process that uses multiple raters, including self-rating, to appraise employee performance and guide development? a. A 360-degree feedback b. Job evaluation c. Multiple-rater appraisal d. Performance appraisal interview e. Homogeneity appraisal
a
Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization? a. Formal communication b. Horizontal communication c. Downward communication d. Upward communication e. Diagonal communication
a
Which of the following is the most familiar and obvious flow of formal communication? a. Downward communication b. Gossips c. Horizontal communication d. Upward communication e. Vertical communication
a
Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual? A. Stereotyping B. Projection C. Figure- ground D. The halo effect E. Perceptual defense
a
Which of the following means using computers and telecommunications equipment to do work without going to an office? a. Telecommuting b. Social Loafing c. New social contract d. Outsourcing e. Realistic Job Preview
a
Which of the following statements is true? a. Morale is higher in cohesive teams. b. Productivity is lower in cohesive teams. c. Satisfaction is lower in cohesive teams. d. Morale always suffers in cohesive teams. e. Absenteeism rates are substantially higher with cohesive teams.
a
Which of these styles, according to Jung, avoids specifics, decentralizes decision-making and develops few rules and regulations? A. Intuitive-feeling B. Sensation-thinking C. Intuitive-thinking D. Sensation-feeling E. None of these.
a
____ provide more challenging assignments, prescribe new responsibilities, and help employees grow by expanding and developing their abilities. a. Promotions b. Appraisals c. Evaluations d. Endorsements e. Coaching
a
_____ does not focus on a single receiver, uses limited information cues, and does not permit feedback. a. Bulletins b. Telephone conversations c. Video conference d. Face-to-face contact e. A personal memo
a
_____ is a systematic process of gathering and interpreting information about the essential duties. a. A job analysis b. A job listing c. A job requirement d. A job description e. A realistic job preview
a
_____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries. a. Personal networking b. The grapevine c. Dynamic relationship d. Network nurturing e. Fundraising
a
_____ refer(s) to typically ambiguous, concern novel events, and impose great potential for misunderstanding. a. Nonroutine messages b. Channel richness c. Routine messages d. Feedback e. Nonverbal communications
a
_____ refers to a team communication structure in which team members freely communicate with one another and arrive at decisions. a. Decentralized network b. Centralized network c. Linear network d. Circular network e. Gossip structure
a
_____ refers to the activities undertaken to attract, develop, and maintain an effective workforce within an organization. a. Human resource management b. Recruitment c. Talent search d. Strategic management e. Operations management
a
_____ refers to the amount of information that can be transmitted during a communication episode. a. Channel richness b. Electronic mail c. Encoding d. Upward communication e. Feedback
a
emotion
a mental state arises spontaniously rather than through conscious effort and accomp. by physical changes
Any group or person within or outside the organization that has some type of investment or interest in the organization's performance and is affected by the organization's actions is called:
a stakeholder.
Double Click, Inc. has a number of strategic business units. Its handheld computer unit has a large market share in this rapidly growing industry. Its handheld computer business would be classified as:
a star.
Which workforce generation category is characterized as ambitious but lacking loyalty to the organization? a. Generation Y b. Generation A c. Teeny boppers d. Generation X e. Baby boomers
a. Generation Y
Which racial or ethnic category currently represents the largest and fastest growing minority group? a. Hispanic b. Asian c. African American d. White e. Native American
a. Hispanic
Which of the following is consistent with initiating structure?
a. People oriented behavior b. Country-club management style c. Open communication d. Teamwork oriented e. Task oriented behavior E.
Which of the following characteristics of leaders have been studied?
a. Personality traits b. Physical traits c. Social traits d. Work-related traits e. all of these E.
Which of the following types of power stems from a leader's special knowledge?
a. Reward power b. Referent power c. Legitimate power d. Coercive power e. NONE
Which of the following is the most frequently used and a highly effective influence tactic?
a. Rewarding desired behaviors b. Developing allies c. Using rational persuasion d. Making people like you e. Relying on the rule of reciprocity C.
Which of these, according to the leadership grid, is a 1,9 management style?
a. Team Management b. Middle of the Road Management c. Country Club Management d. Impoverished Management e. Authority-Compliance C.
_____ serves as invisible barriers to important horizontal movement within the organization. a. The glass wall b. Barriers to entry c. Affirmative action d. The glass ceiling e. Equal opportunity
a. The glass wall
Hopetech Industries has a corporate diversity plan that limits diversity to areas that do not change throughout a person's lifetime, such as race, gender, age, and disability. Hopetech's diversity plan follows which model of corporate diversity? a. Traditional model b. Learning model c. Inclusive model d. Static model e. Exclusive model
a. Traditional model
Matthew is Mandy's supervisor. He promises to fire her if she does not engage in sexual activity with him. This type of sexual harassment would be categorized as: a. coercion with threat of punishment. b. solicitation with promise of reward. c. positional authority. d. generalized. e. appropriate.
a. coercion with threat of punishment
Two leadership styles used by Fiedler in his contingency theory were:
a. concern for people and concern for production. b. relationship-oriented and task-oriented. c. employee-centered and job-centered. d. consideration and initiating structure. e. employee-oriented and relations-oriented. c.
All of the following are interpersonal influence tactics EXCEPT:
a. develop allies. b. ask for what you want. c. help people like you. d. rely on the rule of demand. e. make use of higher authority. D.
The Leadership Grid used the two leader behaviors which were called:
a. employee-centered and job centered. b. consideration and initiating structure. c. employee-oriented and relationship oriented. d. concern for people and concern for production. e. relationship-oriented and task-oriented. D.
According to the leadership grid, _____ means the absence of a management philosophy, where managers exert little effort toward interpersonal relationships or work accomplishment.
a. impoverished management b. solitary management c. low-road management d. middle-of-the-road management e. authority-compliance management A.
Fiedler used all of the following to describe how leaders fit the situation EXCEPT:
a. leader-member relations. b. task structure. c. personal power. d. leader position power. e. all of these were used by Fiedler to describe the situation. C.
Shortly after she landed a corporate-level job at InfoBasis, Tonya Kennel formed a women's leadership group to help women advance within the company. Membership within the group was voluntary and open to women with a desire to advance in the company. Tonya's group can best be described as a(n): a. network group b. diversity team c. self-help group d. focus group e. multicultural team
a. network group
Some of the key characteristics associated with charismatic leaders include:
a. visionary skills. b. communication skills. c. motivation skills. d. all of these. e. none of these. D.
Which of these combines a number of tasks horizontally into one, new broader job?
a. Job simplification b. Job rotation c. Job enrichment d. All of these
Kara and Simon are both middle managers at Gotcha International. Kara is dissatisfied because she knows that Simon makes more in salary even though, in Kara's opinion, she works longer hours than he does. If Kara wishes to reduce this perceived inequity, what should she do?
a. She could reduce the number of hours she works. b. She could increase her level of absenteeism. c. She could ask for a raise. d. All of these. e. Only she could reduce the number of hours she works and she could ask for a raise.
_____ influences the critical psychological state of experienced meaningfulness of work.
a. Skill variety b. Task significance c. Task identity d. All of these
Empowering employees means giving employees _____.
a. information b. knowledge c. power d. rewards e. all of these
Kara and Simon are both middle managers at Gotcha International. Kara is dissatisfied because she knows that Simon makes more in salary even though, in Kara's opinion, she works longer hours than he does. If Kara wishes to reduce this perceived inequity, what should she do?
a.She could reduce the number of hours she works. b. She could increase her level of absenteeism. c. She could ask for a raise. d. All of these. <<<<<<< e. Only she could reduce the number of hours she works and she could ask for a raise.
The __________ style for handling conflict works best when maintaining harmony is especially important.
accommodating
______ is the degree to which a person is able to get along with others by being good-natured, cooperative, forgiving, understanding, and trusting.
agreeableness
followership styles
alientated follower passive follower conformist pragmatic survivor effective follower
In a family where both parents work, which of the following may be helpful to accommodate the parents needs a. Childcare b. Flexible work schedule c. Home-based employment d. Maternity or paternity leaves e. All of these
all of these
Inclusive dimensions of diversity include a. income. b. nationality. c. pay level. d. work style. e. all of these.
all of these
The major steps involved in building a truly diverse workplace include a. building a corporate culture that values diversity. b. changing structures and policies so that they support diversity. c. diversity training. d. all of these. e. none of these.
all of these
Which of the following characteristics of leaders have been studied?
all of these
Which of the following characteristics of leaders have been studied? a. Personality traits b. Physical traits c. Social traits d. Work-related traits e. all of these
all of these
The four primary skills for communicating in a crisis include all of the following EXCEPT:
all of these are skills for communicating in a crisis.
Some of the key characteristics associated with charismatic leaders include:
all of these.
Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be:
ambidextrous.
Channel richness refers to the:
amount of information that can be transmitted during a communication episode.
vision
an attractive , ideal future
A highly structured task and automatic feedback:
are substitutes for task-oriented leadership style
c
arry is looking for ways to increase the number of different tasks that an employee performs without increasing task complexity. He should try: a. job simplification. b. job enlargement. c. job rotation. d. job enrichment. e. job lay-off.
A(n) ______ is an evaluation that predisposes a person to act in a certain way.
attitude
An evaluation that predisposes a person to act in a certain way is called a(n) _____.
attitude
______ are judgments about what caused a person's behavior-something about the person or something about the situation.
attributions
___________ leaders know and understand themselves, act consistently with high order of ethical values, and empower and inspire others
authentic
The removal of an unpleasant consequence following a desired behavior is referred to as
avoidance learning.
The removal of an unpleasant consequence following a desired behavior is referred to as:
avoidance learning.
. A task force is sometimes called a(n): a. vertical team. b. cross-functional team. c. command team. d. special-purpose team. e. executive team.
b
. All the following are conflict handling styles discussed in your text EXCEPT: a. competing style. b. assertive style. c. avoiding style. d. accommodating style. e. compromising style.
b
. Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT: a. bring attention to and appreciate divers skills and opinions. b. scrutinize electronic communication patterns. c. use technology to enhance communication and trust. d. ensure timely responses online. e. manage online socialization.
b
. Family and Medical Leave Act require employers to provide up to _____ weeks unpaid leave for childbirth, adoption, or family emergencies. a. 8 b. 12 c. 16 d. 24 e. 52
b
. One of the most important things that a manager can do for the organization, according to the text, is to: a. talk to their employees. b. create a climate of trust and openness. c. listen to their employees. d. ensure that production remains high. e. none of these.
b
. The most common form of formal corporate training is: a. on-the-job training. b. classroom training. c. orientation training. d. developmental training. e. external training.
b
. What kinds of skills are fundamental necessities in every part of a manager's job? a. Organizational b. Communication c. MBWA d. Analysis e. Punishment
b
. Which of the following behaviors is NOT consistent with the socioemotional role? a. Encourage b. Energize c. Harmonize d. Compromise e. Follow
b
A widely used personality test that measures how people differ on all four of Jung's sets of paired opposites is the ______. A. Keirsey personality test B. Myers-Briggs Type Indicator C. Eysenck Personality Test D. Enneagram Personality Type Detector E. Oxford Capacity Analysis
b
An example of _____ is when current employees are given preference when a position opens in their organization. a. discrimination b. internal recruiting c. nepotism d. external recruiting e. cannibalizing
b
An overall impression of a person or situation based on one attribute, either favorable or unfavorable, is an example of: A. projection. B. the halo effect. C. perceptual defense. D. stereotyping. E. attribution.
b
Carolyn is a member of a work team at Creepy Clown's Company. She and her teammates possess several different skills and are able to perform a major organizational task with little or no oversight from management. Carolyn is a member of a(n): a. union. b. self-directed team. c. project team. d. special-purpose team. e. bureaucratic team.
b
Characteristics of a good listener are someone who: a. asks questions, listens for facts, and avoids distractions. b. asks questions, summarizes, and listens to central themes. c. shows interest, judges content, and has preconceptions. d. listens between lines, starts to argue, and works hard. e. shows interest, works hard, and starts to argue.
b
During the _____ stage of team development, the major emphasis is on task accomplishment. a. forming b. performing c. achieving d. norming e. storming
b
During the _____ stage, the team leader should encourage participation by each team member. a. forming b. storming c. norming d. adjourning e. performing
b
Frank regretfully missed an important deadline at work. His boss, George, thinks to himself, "Frank missed that deadline because he is lazy; I really need to crack down on him more." This is an example of what kind of attribution? A. External attribution B. Internal attribution C. Horizontal attribution D. Vertical attribution E. Skewed attribution
b
Good listeners exhibit all of the following characteristics EXCEPT: a. asking questions. b. having preconceptions. c. tolerates bad habits. d. judges content, not delivery errors. e. all of these.
b
In utilizing the matching model of employee selection, the organization offers _____ and the employee offers ____. a. contributions, inducements b. inducements, contributions c. contributions, pay and benefits d. ability, training e. skills, rewards
b
Individuals high on authoritarianism have problems with: A. power and toughness. B. use of subjective feelings. C. sticking to conventional values. D. obeying recognized authority above them.
b
Intentionally reducing the company's workforce to the point where the number of employees is deemed to be right for the company's current situation is referred to as _____. a. restructuring b. rightsizing c. supersizing d. reengineering e. recruiting
b
Managing emotion is a basic component of emotional intelligence. Which of the following best describes managing emotions? A. It is the basis for all the other components; being aware of what you are feeling. B. It is the ability to balance one's moods so that worry, anxiety, fear, or anger do not cloud thinking. C. It is the ability to be hopeful and to persist in the face of obstacles. D. It is the ability to be able to put yourself in someone else's shoes. E. It is the ability to connect to others and build positive relationships.
b
Messages that convey data or statistics or simply put into words what managers already agree on and understand are referred to as: a. non-routine messages. b. routine messages. c. instant messages. d. grapevine messages. e. qualitative messages.
b
Michael's team has evolved to the storming stage of team development. As team leader, what should Michael be emphasizing? a. Lots of informal interaction b. Participation by all team members c. Task accomplishment d. Goal achievement e. Disbanding team
b
Most executives now believe that important information flows from the: a. top down. b. bottom up. c. diagonal level. d. horizontal level to diagonal level. e. internal to external.
b
Recruiting methods that are used to promote the hiring, development, and retention of "protected groups" are examples of: a. equal employment opportunity. b. affirmative action. c. illegal discrimination. d. unfair labor practices. e. nepotism.
b
Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of the work team effectiveness model? a. Work team effectiveness b. Team processes c. Organizational conflict d. Team composition e. Team characteristics
b
Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team and it consists of the subordinates under her authority. This is an example of a _____ team. a. horizontal b. functionall c. self-managed d. special-purpose e. social
b
The _____ prohibits discrimination against qualified individuals by employers for a demand of "reasonable accommodation." a. Civil Rights Act b. American with Disabilities Act c. Vocational Rehabilitation Act d. Family and Medical Leave Act e. Equal Pay Act
b
The competing style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness. a. high, high b. high, low c. low, high d. low, low e. low, medium
b
The general assurance in one's own ideas, judgment, and capabilities is referred to as: A. locus of control. B. self- confidence. C. self-efficacy. D. perceptual selectivity. E. cognitive dissonance.
b
The skills of _____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message. a. communication b. listening c. managing d. reception e. telling
b
The tendancy to overestimate the contribution of external factors is part of which perceptual bias? A. Projection B. The fundamental attribution error C. The halo effect D. Figure ground E. Selective perception
b
The tendancy to overestimate the contribution of internal factors is part of which perceptual bias? A. Projection B. Self- serving bias C. The halo effect D. Figure ground E. Selective perception
b
Traits of _____seem to be particularly important in today's collaborative organizations. A. likability B. agreeableness C. friendliness D. openness E. sociability
b
What is the ideal size of work teams? a. Three b. Five c. Twelve d. Fifteen e. Twenty-three
b
Which communication channel would be most successful to inform managers of impending company-wide layoff? a. Telephone conversations b. Face-to-face contact c. Electronic media d. Written media e. None of these
b
Which of the following is a key performance driver that is tied to human capital investments? a. Revenue growth b. Innovation c. Workforce planning d. Career development e. Recruiting
b
Which of the following is more common in large teams? a. Member satisfaction b. The development of subgroups c. Agreement d. Commitment e. All of these
b
Which of the following is(are) part of keys to effective listening? a. Listen for facts b. Listen for ideas c. Be passive, laid back d. Have preconceptions e. All of these
b
Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise? a. A special-purpose team b. A cross-functional team c. A self-managed team d. A vertical team e. A diagonal team
b
Which of the following refers to a unit of two or more people who interact and coordinate their work to accomplish a specific objective? a. An organization b. A team c. A committee d. A council e. Leadership
b
Which of the following refers to all monetary payments and all goods or commodities used in lieu of money to reward employees? a. Bonus b. Compensation c. Wages d. Incentive Pay e. Point System
b
Which of the following refers to the degree to which a person is focused on a few goals, thus behaving in ways that are responsible, dependable, persistent, and achievement oriented? A. Agreeableness B. Conscientiousness C. Emotional stability D. Openness to experience E. Extroversion
b
Which of the following refers to work behavior that goes beyond job requirements and contributes as needed to the organization's success? A. Job satisfaction B. Organizational citizenship C. Cognitive dissonance D. Job involvement E. Organizational Commitment
b
Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message? a. Sender b. Receiver c. Channel d. Filter e. Middleman
b
Which of these is the richest medium for communication? a. Telephone conversations b. Face-to-face contact c. Electronic media d. Written media e. Voice mail
b
Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements? a. Downward communication b. Horizontal communication c. Upward communication d. Vertical communication e. Informal communication
b
Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and _____. a. cohesiveness b. satisfaction c. commitment d. leadership e. norms
b
_____ are examples of channels which managers might choose to use when communicating with employees. a. Newsletter, telephone, and feedback b. Telephone, electronic mail, and memo c. Television, encoding, and letter d. National newspapers and television e. All of these
b
_____ dramatically extends the organization's recruiting reach, offering access to a wider pool of applicants and saving time and money. a. Competitor referrals b. E-cruiting c. Newspaper ads d. Trade shows e. Hiring older workers
b
_____ is the second step in attracting individuals who show signs of becoming valued, productive, and satisfied employees. a. Selecting the candidate b. Choosing recruiting procedures c. Applying the matching model d. Human resource planning e. Initiating change
b
_____ means that the first behaviors that occur in a team often set a precedent for later team expectations. a. Critical events b. Primacy c. Carryover behaviors d. Explicit statements e. Recency
b
_____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals. a. Tactical discussion b. Strategic conversation c. Intentional chat d. Calculated exchange e. Deliberate talk
b
_____ refers to the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment. A. Dissonance B. Personality C. Halo effect D. Attitude E. Perception
b
_____ refers to the tendency for the presence of others to enhance one's motivation and performance. a. Public praise b. Social facilitation c. Community motivation d. Social performance e. Societal inspiration
b
_____conflict occurs when an individual perceives incompatible demands from others. A. Attitude B. Role C. Personality D. Perception E. Ability
b
_____is the process by which individuals screen and select the various objects and stimuli that vie for their attention. A. Person-job fit B. Perceptual selectivity C. Organizational citizenry D. Projection E. Perceptual grouping
b
Which of the following group is expected to grow the most in employment from 2008 to 2018? a. Asian b. Hispanic c. African American d. White e. European
b. Hispanic
TickTock Clock Corporation is attempting to develop a truly diverse workplace. TickTock's president assigned the human resources department the task of determining the demographics of the local area labor market. This is an attempt to change existing _____ within the organization. a. bureaucracies b. cultures c. structures and policies d. training e. developments
b. cultures
Paying a woman less than a man for the same work is an example of:: a. prejudice b. gender discrimination c. ethnic discrimination d. stereotyping e. sexual harassment
b. gender discrimination
A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n) _____. a. dominating culture b. monoculture c. preferred culture d. pluralism e. primary culture
b. monoculture
Most organizations _____ shift from a monoculture perspective to one of pluralism. a. can easily b. must make a conscious effort to c. are against a d. naturally e. can never
b. must make a conscious effort to
authoritarianism
belief that power and status differences should exist w/i organization
Patties Pancakes recently held a series of forces groups to gather information on employee perceptions of woman and minorities in the workplace. In particular, Pattie's was interested in learning about the myths, values, and beliefs that currently exist in their organization. This is an example of a. sensitivity training. b. building a corporate culture that values diversity. c. changing the current organizational design. d. changing the current organizational structure. e. none of these.
building a corporate culture that values diversity
. Carmen's group found itself unable to handle a conflict. The group decides to bring in an outside consultant to discuss the conflict with both sides and work toward a resolution. The group is using: a. BATNA. b. a bargaining zone. c. mediation. d. integrative negotiation. e. distributive negotiation.
c
. Information distortion or loss of message content is a major problem with: a. upward communication. b. formal communication. c. downward communication. d. informal communication. e. horizontal communication.
c
. Sally is a member of a work team at Beauty-R-Us Corporation. She often proposes new solutions to team problems. This is an example of which task specialist role? a. Harmonize b. Seek information c. Initiation d. Reduce tension e. Compromise
c
. Which of these may include intelligence tests, aptitude and ability test, and personality inventories? a. Assessment tests b. Probability exams c. Employment tests d. Development tests e. Culture exams
c
. _____ exist(s) when organizations do not provide adequate upward, downward and horizontal communication. a. Status and power differences b. Differences across departments in terms of needs and goals c. Absence of formal channels d. Communication flow e. Semantics
c
. _____ is developed from critical incidents relating to job performance. a. Performance appraisal interview b. Semantic differential rating scale c. Behaviorally anchored rating scale d. Unidimensional rating scale e. All of these
c
A survey by the Conference Board found that _____ percentage of US workers are satisfied with their work. A. 25 B. 75 C. 45 D. 10 E. 95
c
According to MANAGER'S SHOPTALK in Chapter 18, ways in which leaders contribute to team success include all of the following EXCEPT: a. admit ignorance. b. share control. c. discourage a clash of ideas. d. rally people around a compelling purpose. e. clarify norms.
c
All of the following are questions relevant to human resource planning EXCEPT: a. "What is the current turnover rate?" b. "What is the volume of business expected to be over the next five years?" c. "What was the volume of business over the past five years?" d. "How will new technology affect the organization?" e. All of these are relevant questions for human resource planning.
c
An individual's strong belief that he or she can successfully accomplish a specific task or outcome is referred to as: A. locus of control. B. self- confidence. C. self-efficacy. D. perceptual selectivity. E. cognitive dissonance.
c
Blaming the teacher for a poor grade on an exam, and taking credit for good grades could be an example of which perceptual bias? A. perceptual distortion. B. closure activity. C. the fundamental attribution error. D. stereotyping. E. perceptual grouping.
c
Bryan, who works in the human resource department, is interested in gathering data on the projected number of resignations and retirements over the next ten years. He is most likely to perform which of the following activities? a. Choosing a recruiting source b. Selecting an employment candidate c. Human resource planning d. Welcoming new employees e. Downsizing
c
Common types of formal teams are: a. vertical and diagonal. b. horizontal and diagonal. c. vertical and horizontal. d. horizontal and lateral. e. lateral and diagonal.
c
Conolly Company uses internal recruiting whenever possible. This practice: a. costs more than external recruiting. b. decreases employee satisfaction. c. generates increased employee commitment. d. demotivates existing employee given limited socializing opportunities. e. gives employees an upper hand in negotiations.
c
During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in hopes that they can help each other out. This is an example of what type of organizational communication? a. Virtual communication b. Formal communication c. Lateral communication d. Downward communication e. Upward communication
c
For complex problems, a(n) _____ network is most effective for swift, accurate problem resolution. a. linear b. centralized c. decentralized d. all of these e. linear and centralized
c
From the employer's viewpoint, which of these is part of new social contract? a. Standard training programs b. Limited information c. Incentive compensation d. Routine jobs
c
Highly successful salespeople spend _____ of a sales call letting the customer talk. a. 15-20 percent b. 40-50 percent c. 60-70 percent d. all e. none
c
If Ben is tense, nervous, depressed and insecure, he would tend to be rated as low on which of these factors? A. Agreeableness B. Conscientiousness C. Emotional stability D. Openness to experience E. Extroversion
c
In what stage of the perception process are individuals likely to put things into patterns? A. Selecting B. Projecting C. Organizing D. Sensing E. Reasoning
c
Maliah bases her judgments on impersonal analysis. To resolve problems at work, she uses reason and logic rather than personal values or emotional aspects of the situation. In gathering information, Maliah prefers routine and order. Based on this information, Maliah ranks highly in which Myers- Briggs category? A. Judging-Perceiving B. Intuitive-Thinking C. Sensation-Thinking D. Sensation-Feeling E. Intuitive-Feeling
c
Managers' communication is _____-directed, in that it directs everyone's attention toward the vision, values, and desired goals of the team or organization and influences people to act in a way to achieve the goals. a. image b. idea c. purpose d. communication e. need
c
Once some teams have evolved to the _____ stage of team development, task performance is no longer the top priority. a. performing b. storming c. adjourning d. norming e. achieving
c
One of the most dangerous performance evaluation errors is _____, which places an employee into a class or category based on one or a few traits or characteristics. a. homogeneity b. the halo effect c. stereotyping d. diversion e. leniency
c
Research shows that _____are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded. A. high introverted individuals B. high authoritarians C. high Machs D. low extroverted individuals E. low Machs
c
Roy is a top executive at a cigarette manufacturing company who believes that cigarettes are dangerous products and they kill people. This condition can be described as: A. job involvement. B. extroversion. C. cognitive dissonance. D. Machiavellianism. E. job satisfaction.
c
Self-directed teams consist of 5 to 20 _____ workers. a. union b. non-union c. multiskilled d. low wage e. all of these
c
Sharon is a part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group? a. Linear b. Centralized c. Decentralized d. Focused e. All of these
c
The LHX quality task force has a strong leader in Josh Clark. Josh runs efficient meetings, where he leads discussion and decision-making. In the end, tasks are delegated to members for subsequent follow-up. The LHX task force can best be characterized as a(n) _____. a. club b. team c. group d. organization e. none of these
c
The _____ conflict resolution style is best when maintaining harmony is important. a. competing style b. collaborating style c. accommodating style d. avoiding style e. comprising
c
The accommodating style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness. a. high, high b. high, low c. low, high d. low, low e. low, medium
c
The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is: a. personal information. b. vicious gossip. c. business-related. d. destructive because it is not accurate. e. none of these.
c
The receiver _____ the symbols to interpret the meaning of the message. a. encodes b. transmits c. decodes d. responds to e. must ignore
c
There are two types of roles that emerge in teams. They are the ____ role and the ____ role. a. task specialist, socioeconomic b. generalists, socioeconomic c. task specialist, socioemotional d. generalists, socioemotional e. socioemotional, socioeconomic
c
Upward communication is usually used to communicate information about all of the following EXCEPT: a. suggestions for improvement. b. performance reports. c. indoctrination. d. financial and accounting information. e. grievance and disputes.
c
Which of the five stages of team development is marked by conflict and disagreement? a. Performing b. Norming c. Storming d. Forming e. Reforming
c
Which of the following brings norms into the team from outside? a. Critical events b. Primacy c. Carryover behaviors d. Explicit statements e. Recency
c
Which of the following is a component of a team? a. People in a team do not have to have regular interaction. b. Four or more people are required to form a team. c. A performance goal is shared between team members. d. Teams tend to be small groups, usually with less than 10 people. e. Each member tends to set his/her own goals for the team.
c
Which of the following is a standard of conduct that is shared by team members and guides their behavior? a. Leadership b. Cohesiveness c. Norm d. Attitude e. None of these
c
Which of the following refers to a method of directing, instructing and training a person with the goal to develop specific management skills? a. Mentoring b. Shadowing c. Coaching d. Apprenticeship e. Guiding
c
Which of the following refers to the process of determining the skills, abilities, and other attributes a person needs to perform a particular job? a. Recruiting b. Training c. Selection d. Development e. Orientation
c
Which of the following refers to the tendency to place the primary responsibility for one's success or failure either within oneself or on outside forces? A. Machiavellianism B. Emotional stability C. Locus of control D. Authoritarianism E. Extroversion
c
Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity? a. Vertical b. Command c. Special-purpose d. Cross-functional e. Functional
c
Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals? a. Functional b. Command c. Virtual d. Long distance e. Task force
c
Which of the following terms is the belief that power and status differences should exist within the organization? A. Extroversion B. Machiavellianism C. Authoritarianism D. Perceptual distortion E. Locus of control
c
With _____, compensation is linked to the specific tasks that an employee performs. a. skill-based pay b. incentive pay c. job-based pay d. salary e. competency-based pay
c
____ generates higher employee commitment, development, and satisfaction than does _____. a. External recruiting, internal recruiting b. External selection, internal selection c. Internal recruiting, external recruiting d. Internal recruiting, internal selection e. Downsizing, monetary rewards
c
_____ are goals that cannot be attained by a single party. a. Conflict goals b. Mission-driven goals c. Superordinate goals d. Competitive goals e. Extraordinary goals
c
_____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority. a. Management by wandering around b. Upward communication c. Personal communication d. Horizontal communication e. Downward communication
c
_____ is necessary for communication to be considered two-way. a. Message b. Channel c. Feedback d. Noise e. Circuit
c
_____ requires the applicant to play the role of a manager who must decide how to respond to ten memos in his or her in-basket within a two-hour period. a. Multitasking b. Employee motivation test c. In-basket simulation d. Employee capability test e. Cold call simulation
c
_____is defined as a positive attitude toward one's job. A. Occupation approval B. Career fulfillment C. Job satisfaction D. Organizational happiness E. Organizational commitment
c
_____ reflects the belief that one's own group is superior to other groups. a. Regiocentrism b. Ethnorelativism c. Ethnocentrism d. Geocentricism e. Pluralism
c. Ethnocentrism
All of these are inclusive dimensions of diversity EXCEPT: a. military experience. b. lifestyle. c. sexual orientation. d. income. e. parents.
c. sexual orientation
All of the following are true about employee network groups EXCEPT: a. the groups help retain minority employees. b. the groups are based on social identity. c. the groups are formally created by the organization. d. the mechanism of the groups work well with multicultural teams. e. the groups pursue a variety of activities.
c. the groups are formally created by the organization.
Organizations must find ways to eliminate the glass ceiling effect. One effective way to do this has been: a. top management speeches. b. to hire only white males. c. to develop mentoring relationships. d. through affirmative action. e. through targeted recruitment.
c. to develop mentoring relationships
inclusive dimensions of diversity a. have a greater impact than do primary dimensions. b. are inborn. c. can change throughout one's lifetime. d. include such factors as gender. e. none of these.
can change throughout ones lifetime
The __________ budget plans and reports investments in major assets to be depreciated over several years.
capital
Vision is an important component of both ______ and ______ leadership.
charismatic; transformational
Which of the following types of power is vested in the manager's ability to punish employees?
coercive
All of the following are essential parts of any definition of leadership EXCEPT:
coercive power.
A condition in which two attitudes or a behavior and an attitude conflict is called ______.
cognitive dissonance
perception
cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting info from the environment
Attitudes have 3 components
cognitive, affective, and behavioral
The term _____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."
communication apprehension
All of the following behaviors are consistent with the role of a task specialist, EXCEPT:
compromise.
regency
concept suggesting people also pay relatively greater attention to data that occurs at the end
The Leadership Grid used the two leader behaviors which were called:
concern for people and concern for production
The Leadership Grid used the two leader behaviors which were called
concern for people and concern for production.
The Leadership Grid used the two leader behaviors which were called: a. employee-oriented and relationship oriented. b. employee-centered and job centered. c. relationship-oriented and task-oriented. d. consideration and initiating structure. e. concern for people and concern for production.
concern for people and concern for production.
storming
conflict, disagreement
Researchers at the Ohio State University identified two major behaviors called:
consideration and initiating structure.
Researchers at the Ohio State University identified two major behaviors called: a. consideration and initiating structure. b. commitment and initiation. c. initiating structure and commitment. d. consideration and concern for people. e. commitment and consideration.
consideration and initiating structure.
five contributions teams make
creativity quality speed productivity/lower costs employee satisfaction
___ mentoring relationships sometimes leave north parties uncomfortable a. Cross-race b. Female-male c. Male-male d. Female-female e. Same race
cross-race
During the first step of the diversity development process, managers may conduct a _____ to uncover diversity problems in the organization a. reports audit b. financial audit c. cultural audit d. diversity audit e. special needs audit
cultural audit
liquidity ratio
current ratio and quick ratio
. In the new workplace, _____ are people who work for an organization, but not on a permanent or full-time basis. a. upper-level employees b. direct-related workers c. temporary employees d. contingent workers e. low-level employees
d
. Messages that appraise how well individuals and departments are doing their jobs are called: a. job instructions. b. implementation of strategies. c. practices. d. performance feedback. e. indoctrination.
d
. Which of these is consistent with the role of the socioemotional role? a. Encourage b. Follow c. Compromise d. All of these e. Both encourage and follow
d
. _____ and _____ are potential sources for communication errors, because knowledge, attitudes, and background act as filters. a. Encoding, channel b. Encoding, noise c. Decoding, channel d. Decoding, encoding e. Decoding, noise
d
A _____ is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed. a. vertical team b. command team c. special purpose team d. task force e. functional group
d
A manager might use _____ as a type of communication. a. meetings b. telephone conversations c. talking informally d. all of these e. meetings and telephone conversations
d
A(n) _____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work. a. "yes" man b. social worker c. work surfer d. free rider e. groupthink
d
Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help disagreeing parties reach agreement. This is an example of which socioemotional role behavior? a. Compromise b. Follow c. Reduce tension d. Harmonize e. Summarize
d
An employee with a high degree of _____ is more likely to want to stay with their current company. A. work happiness B. cognitive dissonance C. organizational fit D. organizational committment E. cognitive evaluations
d
An example of non-verbal communication is all of these except: a. posture. b. facial expression. c. voice. d. written memo. e. body language
d
Canyon River, Inc. is looking for an individual who has a broad range of interests and is imaginative, creative, artistically sensitive, and willing to consider new ideas. Which of these factors are they emphasizing in their search? A. Agreeableness B. Conscientiousness C. Emotional stability D. Openness to experience E. Extroversion
d
Compared to men, women tend to: a. use verbal language to exhibit knowledge and skill. b. stare and point more. c. enjoy demonstrating their knowledge. d. use their unique conversational style to show involvement. e. value their position at center stage.
d
Downward communication is usually used to communicate information about all of the following EXCEPT: a. indoctrination. b. procedures. c. performance feedback. d. suggestions for improvement. e. implementation of goals.
d
During which stage of team development does team unity emerge? a. Forming b. Storming c. Performing d. Norming e. Adjourning
d
Individuals who believe that they control their own destiny are described as having a: A. high external locus of control. B. high Mach personality. C. low introversion characteristic. D. high internal locus of control. E. low Mach personality.
d
InfoTech's new product team has a norm of backing up each of their computer's hard drives at the end of each working day. This norm developed because one day a computer virus infected the team's computer network and destroyed many important computer files. The cause of this norm was clearly: a. an explicit statement. b. carryover behaviors. c. primacy. d. a critical event. e. none of these.
d
Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process? a. Selecting a channel b. Sifting through noise c. Providing feedback d. Encoding the message e. Decoding the message
d
Josh evaluates Kandi's performance and gives her an "outstanding" based on his knowledge that she came to work everyday earlier than anyone else and therefore she is extremely hardworking. Josh is making which of these errors in perceptual judgment? A. Perceptual defense B. Projection C. Stereotyping D. The halo effect E. Figure-ground
d
Members of _____ teams remain in separate locations around the world and conduct their work electronically. a. intercultural b. international c. multinational d. virtual global e. distance
d
Nancy belongs to a horizontal team in her organization. She was selected on the basis of her title, not her expertise. The type of horizontal team she belongs to is likely a(n): a. self-managed work team. b. task force. c. cross-functional team. d. committee. e. ad-hoc committee.
d
Non-verbal communication has the biggest impact when using _____. a. video conference b. telephone c. formal letter d. face to face communication e. newspaper article
d
Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees. Pizza Deluxe University would be considered a(n) _____. a. assessment center b. on-the-job training center c. orientation center d. corporate university e. learning community
d
Studies have found that the characteristic most common to top executives is: A. a Type A personality. B. a workaholic mentality. C. an unsatisfied worker. D. an optimistic attitude. E. an introverted personality.
d
Sylvia is a member of a team that uses e-mail, instant messaging, and blogging to communicate. Although she sees members of her team on breaks and at lunch, Sylvia does not interact with them face-to-face in a professional setting. Sylvia's team can best be described as a: a. project team. b. global team. c. focus group. d. virtual team. e. self-directed team.
d
Team _____ occurs when individuals and departments rely on other individuals and departments for information or resources to accomplish their work. a. accountability b. cohesiveness c. control d. interdependence e. independence
d
The Big Five personality factors includes all of these EXCEPT: A. extroversion. B. conscientiousness. C. emotional stability. D. locus of control. E. agreeableness.
d
The avoiding style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness. a. high, high b. high, low c. low, high d. low, low e. low, medium
d
The capacity of an information channel is influenced by all of these except: a. the ability to establish a personal focus. b. the ability to handle multiple cues simultaneously. c. the ability to facilitate rapid, two-way feedback. d. the ability to minimize costs. e. both the ability to establish a personal focus and the ability to facilitate rapid, two-way feedback.
d
The cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information is called: A. selective retention. B. dissonance. C. attitude. D. perception. E. personality.
d
The first step in the perception process is _____. A. contrasting B. attribution C. reasoning D. observation E. stereotyping
d
The forming stage of team development is characterized by: a. the establishment of order and cohesion. b. cooperation. c. problem solving. d. orientation. e. conflict.
d
The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to _____. a. brainstorm b. brain dump c. group innovation d. groupthink e. group anxiety
d
What percentage of a manager's time is spent in direct communication? a. 20 percent b. 100 percent c. 50 percent d. 80 percent e. 40 percent
d
Which are used to help determine why employees are leaving their jobs? a. Termination interviews b. Focus groups c. Employment tests d. Exit interviews e. Assessment Centers
d
Which of the following describes the last step in the perception process? A. Observing information B. Screening the information C. Selecting what to process D. Organizing the selected data into patterns E. Transmitting the observed information
d
Which of the following is NOT a method used in external recruiting? a. Private employment agencies b. Employee referrals c. Newspaper advertising d. Employee resource chart e. State employment services
d
Which of the following is defined as the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain? A. Authoritarianism B. External locus of control C. Introversion characteristic D. Machiavellianism E. Organizational citizenship
d
Which of the following is the uncertainty about what behaviors are expected of a person in a particular role? A. Role conflict B. Task overload C. Nonprogrammed decisions D. Role ambiguity E. Task underload
d
Which of these styles would likely be appropriate for a counseling job? A. Intuitive-feeling B. Sensation-thinking C. Intuitive-thinking D. Sensation-feeling E. None of these.
d
While on a job interview for an administrative position at a university, Alyssa was asked to respond to simulated memos and emails that are similar to those she would address if she was in that position. This is an example of a(n) _____. a. cognitive ability test b. performance review c. 360 degree feedback test d. work sample test e. assessment center
d
____ increases team cohesiveness. a. External competition b. Shared goals c. Team success d. All of these e. Shared goals and team success
d
_____ has led to the elimination of many positions in organizations. a. Globalization b. Insourcing c. Differentiation d. Restructuring e. All of these
d
_____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict. a. BATNA b. A bargaining zone c. Mediation d. Integrative negotiation e. Distributive negotiation
d
_____ is a listing of job duties and desirable qualifications for a particular job. a. A job analysis b. A job listing c. A job requirement d. A job description e. A realistic job previews
d
_____ is a role in which the individual provides support for team members' emotional needs. a. A task specialist role b. A dual role c. A nonparticipator role d. A socioemotional role e. None of these
d
_____ is defined as communication transmitted through actions and behaviors rather than through words. a. Verbal communication b. Oral communication c. Written communication d. Nonverbal communication e. Electronic mail
d
_____ is the extent to which team members are attracted to the team and motivated to remain in it. a. Norming b. Commitment c. Caring d. Cohesiveness e. Leadership.
d
_____ is the first step in attracting an effective work force. a. Selecting the candidate b. Choosing recruiting sources c. Applying the matching model d. Human resource planning e. Initiating change
d
_____refers to loyalty to the heavy involvement in the organization. A. Organization citizenship B. Job satisfaction C. Dissonance D. Organizational commitment E. Job involvement
d
_____type people, according to Jung, would rather work with known facts and hard data and prefer routine and order in gathering information. A. Feeling B. Gut-feel C. Intuitive D. Sensation E. Affective
d
Josephine would like to become part of an elite manager network at her company so she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively of men. This demonstrates which factor affecting women's careers? a. Opt-out trend b. Glass wall c. Opaque ceiling d. Glass ceiling e. Female advantage
d. Glass ceiling
Which of the following is a basic aim of diversity awareness training? a. Complying with federal employment law b. Reinforcing stereotypes employees may hold c. Teaching people the differences between women and men d. Helping individuals become aware of their own prejudices e. Helping individuals become aware of management's prejudices
d. Helping individuals become aware of their own prejudices
_____ means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized. a. Maxi-Min approach b. Managing differentiation c. Maximum benefit approach d. Managing diversity e. Advantageous approach
d. Managing diversity
Riya was a highly successful manager at Optics International. After ten years with the company, she decided to leave and become a fulltime mother and caregiver to her ailing father. This example demonstrates which factor affecting women's careers? a. Female advantage b. Glass wall c. Opaque ceiling d. Opt-out trend e. Glass ceiling
d. Opt-out trend
Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity? a. Enhanced breadth of understanding in leadership positions b. Better use of employee talent c. Increased quality of team problem solving d. Reduced costs associated with high turnover, absenteeism, and lawsuits e. Increased understanding of the marketplace
d. Reduced costs associated with high turnover, absenteeism, and lawsuits
Research has shown that: a. homogeneous groups are more creative than diverse groups. b. homogeneous groups are less satisfied than diverse groups. c. diverse groups are more creative than homogeneous groups. d. creativity has nothing to do with group composition. e. none of these.
d. creativity has nothing to do with group composition.
All of the following are changes that are reshaping our workforce EXCEPT: a. aging workforce. b. growth in foreign-born population. c. growth in Hispanic and Asian workers. d. younger workforce. e. women outnumbering men
d. younger workforce.
leverage ratios
debt ratio
When top executives work with managers in major divisions or departments to develop their own goals and plans, it is known as __________ planning.
decentralized
The receiver _____ the symbols to interpret the meaning of the message.
decodes
According to MANAGER'S SHOPTALK in Chapter 15, when delegating leaders do all of the following EXCEPT: a. give thorough instructions. b. maintain feedback. c. work alone to accomplish important tasks. d. evaluate and reward performance. e. delegate the whole task.
delegate the whole task.
Telematics:
describes technologies that wirelessly transmit data from remote sensors and GPS devices to computers for analysis -Advantages: cut expenses, increase sales, and decrease employee theft -Disadvantages: damage employee trust, create unhealthy levels of trust for employees, and hurt performance
Examples of nonprogrammed decisions would include the decision to:
develop a new product or service.
traits
distinguishing personal characteristics of a leader
Research has shown that a. homogeneous groups are more creative than diverse groups. b. homogeneous groups are less satisfied than diverse groups. c. diverse groups are more creative than homogeneous groups. d. creativity has nothing to do with group composition. e. none of these.
diverse groups are more creative that homogeneous groups
___ is defined as all the ways in which people differ a. Multiplicity b. Diversity c. Seniority d. Culture e. Variation
diversity
The functional, __________, and __________ are traditional approaches that rely on the chain of command to define departmental groupings and reporting relationships along the hierarchy.
divisional; matrix
The six interpersonal influence tactics for leaders include all of the following EXCEPT:
do not worry about people liking you
A recent study from the U.S. Department of Labor shows that the top reason that people leave their jobs is because they:
don't feel appreciated.
Information distortion or loss of message content is a major problem with:
downward communication.
. All of the following are selection devices used for assessing applicant qualifications EXCEPT a(n) _____. a. application form b. interview c. employment test d. assessment center e. drug usage test
e
. Darren and his team have just finished Project A, and are preparing to disband. Darren and his team are in the _____ stage of team development. a. forming b. storming c. norming d. performing e. adjourning
e
. Shifting one's own opinions to maintain team harmony refers to which socio-emotional role? a. Energizing b. Initiating ideas c. Encouraging d. Following e. Compromise
e
. The learned behaviors associated with being male or female are referred to as: a. racial roles. b. ethnocentrism. c. plurality. d. stereotypes. e. gender roles.
e
. To be effective communicators, managers should: a. focus primarily on enhancing downward communication in the organization. b. enhance lateral communication opportunities by encouraging teams. c. limit use of communication technology. d. strictly push for face-to-face communication. e. encourage the use of multiple channels of communication.
e
A high degree of _____means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence. A. self-management B. social cohesiveness C. social awareness D. relationship management E. self-awareness
e
All of the following are common dysfunctions of teams EXCEPT: a. lack of trust. b. avoidance of accountability. c. fear of conflict. d. lack of commitment. e. results orientation.
e
All of the following are things bad bosses do to create stress for their subordinates EXCEPT: A. Bully and harass people to keep them on their toes. B. Create perpetual doubt about how well employees are performing. C. Fail to give people credit for their contributions and achievements. D. Impose unreasonable demands and overwhelming workloads. E. Tell people exactly what is expected of them.
e
An interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations is called: A. sociology. B. vocational counseling. C. cultural anthropology. D. psychology. E. organizational behavior.
e
Bernice is a talkative, assertive, and sociable individual who is very comfortable with interpersonal relationships. Which of the following is applicable to Bernice? A. Machiavellianism B. Conscientiousness C. Agreeableness D. Emotional stability E. Extroversion
e
Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called: a. self-directed teams. b. project teams. c. multinational teams. d. long distance teams. e. global teams.
e
During which stage of team development should the team leader help clarify team roles, norms, and values? a. Adjourning b. Storming c. Forming d. Performing e. Norming
e
Listening is _____ of effective communication. a. 10 percent b. 25 percent c. 40 percent d. 50 percent e. 75 percent
e
One of the newest ways of gauging whether a candidate is right for the company is by checking: a. previous places of employment. b. with references. c. trial employment period. d. aptitude tests. e. social networking sites.
e
People generally experience _____ when their work matches their needs and interests, when working conditions and rewards (such as pay) are satisfactory, and when the employees like their co-workers. A. job involvement B. extroversion C. cognitive dissonance D. Machiavellianism E. job satisfaction
e
People with an external locus of control are: A. more achievement oriented. B. better able to handle complex information and problem solving. C. more independent. D. easier to motivate. E. easier to lead.
e
Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how her job relates to other organizational activities. This encompasses which downward communication topic? a. Goals b. Practices c. Performance feedback d. Indoctrination e. Job instructions
e
The four primary skills for communicating in a crisis include all of the following EXCEPT: a. staying calm. b. being visible. c. getting the awful truth out. d. communicating a vision for the future. e. all of these are skills for communicating in a crisis.
e
The term _____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication." a. leadership trepidation b. public consternation c. anticipation nervousness d. communication medium e. communication apprehension
e
Today, many virtual teams use _____ to facilitate regular collaboration and open information sharing. a. hand-written messages b. face-to-face communication c. brainstorming d. e-mail e. wikis
e
When managers who express positive emotions such as happiness, enthusiasm, and appreciation trigger these same positive emotions in employees, _____is happening. A. Perceptual selectivity B. Cognitive dissonance C. Contagious feeling D. Self-efficacy E. Emotion contagion
e
Which of the following is a way for managers to promote organizational committment? A. Making work difficult B. Punishing poor performance C. Creating more rules D. Giving more rewards E. Being honest
e
Which of these is(are) part of new approaches to recruiting? a. Recruiting welfare recipients b. E-cruiting c. Hiring former prison inmates d. Non-traditional sources of employees e. All of these
e
_____ occurs when members of a team feel comfortable disagreeing and challenging one another in the interest of finding the best solution. a. Attention to results b. Team trust c. Team responsibility d. Team cohesiveness e. Healthy conflict
e
_____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies. a. Job instructions b. Implementation of strategies c. Practices d. Performance feedback e. Indoctrination
e
hich of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation? a. Separate the people from the problem b. Focus on interests c. Generate many alternatives for mutual gain d. Insist that results be based on objective standards e. Keep the demands at the center
e
_____ is defined as all the ways in which people differ. a. Multiplicity b. Seniority c. Variation d. Culture e. Diversity
e. Diversity
_____ are less likely than _____ to develop mentoring relationships. a. Whites; minorities b. Men; women c. Minorities; women d. Women; minorities e. Women; men
e. Women; men
Research has shown that network groups: a. create divisions in the workplace. b. are bad experiences for minority employees. c. help retain minority employees. d. reduce creativity by being homogeneous. e. none of these.
e. none of these.
People with an external locus of control are:
easier to lead
The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the:
economic dimension.
The base of the corporate social responsibility pyramid is:
economic responsibility.
d
eff and Rob have a difficult time getting along at work. Most days, Jeff spends a lot of time cracking jokes and goofing off, while Rob constantly nags him and tells him to act like a grownup. On days when Jeff is more reserved, Rob does not nag him, hoping that this will result in improved behavior down the road. This is an example of which form of behavior modification? a. Empowerment b. Extinction c. Punishment d. Avoidance learning e. Positive reinforcement
If Ben is tense, nervous, depressed and insecure, he would tend to be rated as low on which of these factors?
emotional stability
A(n)_____ is an example of an intrinsic reward.
employee's feelings of self-worth
The Michigan researchers used the term _____ for leaders who established high performance goals and displayed supportive behavior toward subordinates.
employee-centered leaders
All of the following are a part of an organization's task environment, except:
employers.
The delegation of power and authority to subordinates is referred to as:
empowerment.
socioemotional role
encourage, harmonize, reduce tension, follow, compromise
Carla's subordinates view her as a great manager. Not only does she get the job done, but she organizes the workplace in such a way that employees experience a sense of meaningfulness, connection, and growth. This is an example of employee:
engagement.
perceptual distortions
errors in perceptual judgement result from inaccuracies in any party of the perceptual process
norming
establishment of order and cohesion
attitude
evaluation-either positive or negative- predisposes a person to act in a certain way
Communication is defined by the text as the process by which information is:
exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.
Alderfer referred to the needs for physical well being as ____ needs.
existence
Alderfer referred to the needs for physical well being as _____ needs.
existence
which of the following types of power stems from a leaders special knowledge?
expert power
Two types of soft power include ______ and _____ power.
expert; referent
person-job fit
extent which person's ability and personality match requirement of a job
Jason has been unemployed for three months. When his wife asked him why he was not looking for a job, Jason responded, "If I am lucky, I will get my old job back." Jason would be considered as having a(n):
external locus of control
Jason has been unemployed for three months. When his wife asked him why he was not looking for a job, Jason responded, "If I am lucky, I will get my old job back." Jason would be considered as having a(n):
external locus of control.
A(n)_____ refers to a reward given by another person.
extrinsic reward
Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent benefits package she receives. Katie is motivated by
extrinsic rewards
Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent benefits package she receives. Katie is motivated by:
extrinsic rewards.
. A common dysfunction of teams is to be results oriented. a. True b. False
f
. A poor listener listens to central themes. a. True b. False
f
. An accommodating style to handle conflict involves a high degree of assertiveness and a low degree of cooperation. a. True b. False
f
. BARS stand for Behaviorally Administered Rating Scale and is used to measure performance evaluation errors. a. True b. False
f
. Exit interviews are valuable HR tools only if the departing employee leaves voluntarily. a. True b. False
f
. Teams run efficient meetings, whereas groups run meetings that encourage open-ended discussion. a. True b. False
f
A competing style to handle conflict involves a high degree of assertiveness and a high degree of cooperation. a. True b. False
f
A group and a team are interchangeable terms. a. True b. False
f
A special purpose team is basically the same as a problem solving team. a. True b. False
f
Although diversity contributes to higher levels of agreement in a team setting, it also results in reduced creativity. a. True b. False
f
Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication. a. True b. False
f
Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict. a. True b. False
f
Formulating in your mind what you are going to say next is an important part of effective listening. a. True b. False
f
Horizontal teams are created by the organization as part of the formal organization structure. a. True b. False
f
In a low-context culture such as the United States, disagreeing with a superior is considered disrespectful and even disloyal. a. True b. False
f
Individual personalities emerge during the performing stage. a. True b. False
f
Interdepartmental coordination refers to messages that take place among members of the same department and concern task accomplishment. a. True b. False
f
Managers connect with others, to persuade and influence, primarily by using impersonal written media such as fliers and bulletins. a. True b. False
f
Men tend to use more submissive gestures when communicating with women such as tilting their heads while talking, lowering their eyes, or putting their hands in their laps. a. True b. False
f
Negotiation is the process of using a third party to settle a dispute. a. True b. False
f
Productive output pertains to the team's ability to meet the personal needs of its members. a. True b. False
f
Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding. a. True b. False
f
Satisficing is a team's ability to meet personal needs of its members and hence maintain their membership and commitment. a. True b. False
f
Social media does not include blogs and wikis. a. True b. False
f
Task conflict refers to interpersonal incompatibility that creates tension and personal animosity among people. a. True b. False
f
Team members, in decentralized networks, must communicate through one individual to solve problems or make decisions. a. True b. False
f
The compromising style of conflict management reflects a high degree of cooperativeness and a low degree of assertiveness. a. True b. False
f
The economic value of the knowledge, experience, skills, and capabilities of employees refers to personal capital. a. True b. False
f
The five stages of team development are forming, storming, reforming, performing, and adjourning. a. True b. False
f
The four common ways in which norms develop for controlling and directing behavior are critical events, primacy, carryover behaviors, and implicit statements. a. True b. False
f
The percentage of contingent workers in the United States has shrunk as a result of the recession of the late 2010s. a. True b. False
f
The topics covered in upward communication are indoctrination and implementation of goals and strategies. a. True b. False
f
Two common behaviors of the socioemotional role are energizing and encouraging. a. True b. False
f
Types of information generally communicated upwards include performance reports, suggestions for improvement, and performance feedback. a. True b. False
f
When a team is in moderate competition with other teams, its cohesiveness decreases as it strives to win. a. True b. False
f
Work team effectiveness is based on two outcomes--productive output and marketplace acceptance. a. True b. False
f
1. Non-verbal communication has the biggest impact when using _____. a. face to face communication b. newspaper article c. telephone d. formal letter e. video conference
face to face communication
The adaptability culture emerges in an environment that requires __________ response and __________ decision making.
fast; high-risk
five stages of team development
forming, storming, norming, performing, adjourning
The tendency to underestimate the influence of external factors on another's behavior and to overestimate the influence of internal factors is called the ______.
fundamental attribution error
The tendency to underestimate the influence of external factors on another's behavior and to overestimate the influence of internal factors is called the ______.
fundamental attribution error
Paying a woman less than a man for the same work is an example of a. Gender discrimination b. Ethnic discrimination c. Stereotyping d. Sexual harassment e. Prejudice
gender discrimination
The learned behaviors associated with being male or female are referred to as:
gender roles.
self-confidence
general assurance in one's own ideas, judgement, and capabilities
In goal-setting theory, _____ refers to the idea that employees have to "buy into" the goals.
goal acceptance
The early research on leadership traits was referred to as the:
great man approach.
The ______ occurs when the perceiver develops an overall impression of a person or situation based on one attribute, either favorable or unfavorable.
halo effect
The ______ occurs when the perceiver develops an overall impression of a person or situation based on one attribute, either favorable or unfavorable.
halo effect
Keys to effective listening include all of the following EXCEPT:
have preconceptions.
Research shows that _____are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded.
high Machs
Megan is a manager at Botell International. She is very friendly and extremely respectful of her subordinate's welfare. She can be described as:
high in consideration.
Individuals who believe that they control their own destiny are described as having a:
high internal locus of control.
Rachel is described by her colleagues as pragmatic, super-competitive, and more likely to persuade than be persuaded. She fits which personality category most closely?
high mach
Research shows that _____are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded.
high machs
The collaborating style of handling conflict reflects a __________ degree of assertiveness and a __________ degree of cooperativeness.
high; high
Which of the following group is expected to grow the most in employment from 2008 to 2018? a. Hispanic b. Asian c. African American d. European e. White
hispanic
____ means being unpretentious and modest rather than arrogant and prideful
humility
According to the leadership grid, _____ means the absence of a management philosophy, where managers exert little effort toward interpersonal relationships or work accomplishment.
impoverished management
According to the leadership grid, _____ means the absence of a management philosophy, where managers exert little effort toward interpersonal relationships or work accomplishment. a. impoverished management b. low-road management c. solitary management d. authority-compliance management e. middle-of-the-road management
impoverished management
According to the leadership grid, _____ means the absence of a management philosophy, where managers exert little effort toward interpersonal relationships or work accomplishment. a. low-road management b. solitary management c. impoverished management d. middle-of-the-road management e. authority-compliance management
impoverished management
Which of the following is not a dividend of workplace diversity? a. Reduced costs associated with high turnover, absenteeism, and lawsuits. b. Increased understanding of the marketplace. c. Better use of employee talent. d. Increased costs associated with high turnover, absenteeism, and lawsuits. e. Enhanced quality of team problem solving.
increased costs associated with wither turnover absenteeism and lawsuits
self efficiency
individual's strong belief he or she can successfully accomplish specific task or outcome
Information typically communicated upward includes all of the following except:
indoctrination
Upward communication is usually used to communicate information about all of the following, EXCEPT:
indoctrination.
Sally enjoys her job as a teacher, not because of the pay or benefits, but because she feels good about shaping the minds of tomorrow's leaders. Sally is motivated by:
intrinsic rewards.
The grapevine "gossip"
is an informal, person-to-person communication network not officially sanctioned by the organizations
Personal communication network
is personal networking across organizational boundaries
Organizational control
is the systematic process through which managers regulate organizational activities to make them consistent with expectations established in plans, targets, and standards of performance
which of the following is NOT a valid component of authentic leadership?
isolates self from others
A job design that incorporates achievement, recognition, and other high-level motivators into the work is referred to as:
job enrichment.
Sandra, a human resources manager at an advertising firm, is currently in the process of determining the value and worth of advertising executive positions within the agency. This is referred to as:
job evaluation.
Larry is looking for ways to increase the number of different tasks that an employee performs without increasing task complexity. He should try:
job rotation.
A positive attitude toward one's job is called ______.
job satisfaction
People generally experience _____ when their work matches their needs and interests, when working conditions and rewards (such as pay) are satisfactory, and when the employees like their co-workers.
job satisfaction
_____is defined as a positive attitude toward one's job.
job satisfaction
The less effective leaders, in the University of Michigan studies, were called:
job-centered leaders
The less effective leaders, in the University of Michigan studies, were called:
job-centered leaders.
attributions
judgements about what caused a person's behavior
The job characteristic of feedback provides the worker with:
knowledge of actual results.
Jeremy works in a small group that is not as effective as it could be. One of the team members is aggressive in pushing her opinion and often criticizes the opinions of other team members. This team's dysfunction is a(n):
lack of commitment
Five Common Dysfunctions of Teams
lack of trust fear of conflict lack of commitment avoidance of accountability inattention to results
Peter has the ability to convince others to work toward organizational objectives. This ability is known as _____.
leadership
the ability to influence people toward the attainment of goals
leadership
The __________ dimension of the general environment includes federal, state, and local government regulations.
legal-political
Ian does not have much of a relationship with his subordinates. They feel obligated to do as he says because he's the boss. This is an example of:
legitimate power
which of the following is the power coming from a formal management position in the organization?
legitimate power
Ian does not have much of a relationship with his subordinates. They feel obligated to do as he says because he's the boss. This is an example of:
legitimate power.
Charismatic leaders are often _____ than transactional leaders. a. less emotional b. more predictable c. less predictable d. more directive e. none of these
less predictable
The leader who stimulates high standards and champions dedication to vision is a _____ leader
level 4
which of the following refers to the highest level in a hierarchy of manager capabilities?
level 5 leadership
keys to effective listening
listen actively find areas of interest resist distractions capitalize on the fact that thought is faster be responsive judge content not delivery avoid premature judgement listen for ideas work at listening exercise ones mind
The tendency to place the primary responsibility for one's success or failure either within oneself (internally) or on outside forces (externally) is called the ______.
locus of control
The tendency to place the primary responsibility for one's success or failure either within oneself (internally) or on outside forces (externally) is called the ______.
locus of control
Jana has a high tolerance for the unstructured, the unclear, and the unpredictable. She can best be described as having:
low uncertainty avoidance.
The avoiding style of handling conflict reflects a __________ degree of assertiveness and a __________ degree of cooperativeness.
low; low
organizational commitment
loyalty to and engagement w/ one's work organization
Which of the following is defined as the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain?
machiavellianism
All of the following are tactics for promoting stronger organizational commitment EXCEPT:
maintaining a secretive culture
Contingency factors that can influence the success of a total quality management (TQM) program in a positive way include all of the following except:
managers wait for big, dramatic innovations.
____ means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized a. Managing diversity b. Maxi-Min approach c. Managing differentiation d. Advantageous approach e. Maximum benefit approach
managing diversity
Austria's cultural preference is for achievement, heroism, assertiveness, work centrality, and material success. This would be considered
masculinity.
Open communication
means communicating with candor and sharing all types of information throughout the organization Helps employees accept, understand, and commit to organizational goals
Birmingham Boardwalk, Inc. uses a(n) ____ program to provide minorities and woman with direct training and inside information on the norms and expectations of the organization a. sponsoring b. mentoring c. expatriate d. delegate e. advisory
mentoring
When two or more organizations combine to become one, it is referred to as a(n):
merger
"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's:
mission.
A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n) _____. a. monoculture b. primary culture c. preferred culture d. pluralism e. dominating culture
monoculture
Most organizations _____ shift from a monoculture perspective to one of pluralism a. can never b. naturally c. must make a conscious effort to d. can easily e. are against a
must make a conscious effort to
Denise has a desire to influence others, be responsible for them, and have authority over them. It can be described as her
need for power.
Denise has a desire to influence others, be responsible for them, and have authority over them. It can be described as her:
need for power.
Ahmad is a new manager at AJ Homes Company. He has absolutely no experience as a manager nor does he know the technology of his department well. These two factors prevent Ahmad from directing his workforce. This is an example of ____ impacting leadership styles and behaviors.
neutralizers
Ahmad is a new manager at AJ Homes Company. He has absolutely no experience as a manager nor does he know the technology of his department well. These two factors prevent Ahmad from directing his workforce. This is an example of _____ impacting leadership styles and behaviors.
neutralizers
In situations of _____, according to Fiedler, relationship-oriented leaders are more effective.
none of the above
The first step in the perception process is
observation
The first step in the perception process is _____.
observation
The average U.S. worker, today, is _____ than ever. a. older b. more likely to be married c. younger d. uneducated e. more likely to be male
older
A centralized network is:
one in which team members communicate through one individual to make decisions.
An interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations is called:
organizational behavior.
Work behavior that goes beyond job requirements and contributes as needed to the organization's success is referred to as ______.
organizational citizenship
Loyalty to and heavy involvement in one's organization is called ______.
organizational commitment
In what stage of the perception process are individuals likely to put things into patterns?
organizing
The forming stage of team development is characterized by:
orientation.
According to Herzberg, _____ is an example of a hygiene factor.
pay
According to Herzberg, __________ is an example of a hygiene factor.
pay
Negotiation
people engage in give-and-take discussions and consider various alternatives to reach a joint decision that is acceptable to both parties Integrative Distributive
The cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information is called:
perception
The process people use to make sense of the environment by selecting, organizing, and interpreting information from the environment is referred to as ______.
perception
______ is the cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information.
perception
The cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information is called:
perception.
Errors in perceptual judgment that arise from inaccuracies in any part of the perception process are called ______.
perceptual distortions
Messages that appraise how well individuals and departments are doing their jobs are called:
performance feedback.
Referent power depends on the leader's
personal characteristics.
Referent power depends on the leader's:
personal characteristics.
Fiedler used all of the following to describe how leaders fit the situation EXCEPT:
personal power.
An individual's ______ is the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment.
personality
An individual's ______ is the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment.
personality
Self-confidence, honesty and integrity, and the desire to lead, are all components of which personal characteristic of leaders?
personality
_____ refers to the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment.
personality
Bruce publicly praises his employees when they have achieved their goals. Bruce hopes this will increase the likelihood of goal achievement in the future. This is an example of:
positive reinforcement.
The relationship between social responsibility and financial performance has been shown to be:
positive.
A high need for _____ is associated with successful attainment of top levels in the organizational hierarchy, according to McClelland.
power
A high need for __________ is associated with successful attainment of top levels in the organizational hierarchy, according to McClelland.
power
Which of these is the potential ability to influence the behavior of others?
power
Statements that define fundamental values and reference organizational responsibilities, quality of products, and treatment of employees are often called:
principle-based.
Interpret: upward communication
problems and exceptions, suggestions for improvement, performance reports, grievances and disputes, financial and accounting information
One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively. Amy believes that successful managers solicit and respond to upward communication. Information that can be expected with upward communication includes all of the following except:
procedures and practices
perceptual selectivity
process by which individuals screen and select various stimuli that vie for their attn
Communication
process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior
Theories that explain how employees select the behaviors that allow them to meet their needs are known as
process theories.
Theories that explain how employees select the behaviors that allow them to meet their needs are known as:
process theories.
profitability ratios
profit margin, return on assets, gross margin
all of the following are are major approaches to leadership EXCEPT
progressive leadership
management
promotes stability and order within the existing organizational structure
cognitive dissonance
psychological discomfort occurs when 2 attitudes or 1 attitude and behavior conflict
Managers' communication is __________-directed, in that it directs everyone's attention toward the vision, values, and desired goals of the team or organization and influences people to act in a way that will help to achieve those goals.
purpose
Traditional model dimensions of diversity include a. income. b. race. c. parental status. d. education. e. religious beliefs.
race
Traditional model dimensions of diversity include: a. religious beliefs. b. income. c. race. d. education. e. parental status.
race.
The key assumption of Hersey and Blanchard's situational model is that subordinates vary in their:
readiness level
The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their
readiness level.
The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their:
readiness level.
The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their: a. readiness level. b. satisfaction level. c. level of commitment. d. level of security. e. all of these.
readiness level.
Organizational citizenship
refers to work behavior that goes beyond job requirements & contributes as needed to organization's success
Frank is primarily driven by a need to establish close social relationships with other people. Alderfer would say he is motivated by:
relatedness needs.
Two leadership styles used by Fiedler in his contingency theory were:
relationship-oriented and task-oriented.
Type A behavior is characterized by all of these, EXCEPT:
relaxed lifestyle.
Type A behavior pattern is characterized by all of these EXCEPT:
relaxed lifestyle.
all of the following are traditional model dimensions of diversity EXCEPT a. age. b. sexual orientation. c. religious beliefs. d. physical ability. e. all of these are primary dimensions of diversity.
religious beliefs
All of the following are interpersonal influence tactics EXCEPT:
rely on the rule of demand.
_____ power is based in the ability of the leader to do such things as recommend promotions.
reward
Candice uses praise, letters of support, and pats on the back as ways of influencing her subordinate's behaviors. All of these actions are highly valued by the work group. This is an example of:
reward power.
Candice uses praise, letters of support, and pats on the back as ways of influencing her subordinate's behaviors. All of these actions are highly valued by the work group. This is an example of: a. referent power. b. reward power. c. coercive power. d. legitimate power. e. expert power.
reward power.
Uncertainty about what behaviors are expected of a person in a particular role is referred to as ______.
role ambiguity
Uncertainty about what behaviors are expected of a person in a particular role is referred to as ______.
role ambiguity
when leaders influence others through the exchange of benefits or favors,which influence tactic is being used?
rule of reciprocity
external attribution
says cause are aspects of the situation
internal attribution
says person's characteristics caused person to behave that way
Fred has been assigned to conduct a SWOT analysis for his organization, Acme, Inc. As part of this assignment, Fred will:
search for the strengths, weaknesses, opportunities, and threats that impact his firm.
The tendancy to overestimate the contribution of internal factors is part of which perceptual bias?
selective perception
A high degree of _____means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence.
self awareness
An individual's strong belief that he or she can successfully accomplish a specific task or outcome is referred to as:
self efficiency
According to Maslow, the highest order needs are
self-actualization needs.
According to Maslow, the highest order needs are:
self-actualization needs.
A high degree of __________ means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence
self-awareness
A high degree of _____means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence.
self-awareness
The general assurance in one's own ideas, judgment, and capabilities is referred to as:
self-confidence
The general assurance in one's own ideas, judgment, and capabilities is referred to as:
self-confidence.
An individual's strong belief that he or she can successfully accomplish a specific task or outcome is referred to as:
self-efficacy
An individual's strong belief that he or she can successfully accomplish a specific task or outcome is referred to as:
self-efficacy.
The tendency to overestimate the contribution of internal factors to one's successes and the contribution of external factors to one's failures is a result of:
self-serving bias
The tendency to overestimate the contribution of internal factors to one's successes and the contribution of external factors to one's failures is a result of:
self-serving bias.
A(n)_____ leader works to fulfill subordinated needs and goals as well as to achieve the organization's larger mission.
servant
A(n)_____ leader works to fulfill subordinated needs and goals as well as to achieve the organization's larger mission. a. transactional b. charismatic c. servant d. interactive e. transformational
servant
personality
set of characteristics underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the envrionment
all of these are inclusive dimensions of diversity EXCEPT a. parents. b. lifestyle. c. income. d. military experience. e. sexual orientation.
sexual orientation
While job ____ can lead to greater task efficiencies, it has failed as a motivational technique.
simplification
The core dimension of Hackman and Oldham's model of job characteristics that is based on the number of diverse activities that make up a job is known as:
skill variety.
Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such girl, attack that presentation!" Now Stephanie is so concerned about appearing tough that she can barely concentrate on the content of the presentation. Stephanie's anxiety stems from: a. Stereotype b. Ethnocentrism c. Plurality d. Glass ceiling threat e. The female advantage
stereotype
A __________ is a narrative based on true events that is repeated frequently and shared among organizational employees.
story
A long-term time frame is most closely associated with:
strategic plans.
___ are natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishment and satisfaction.
strengths
_____ are natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishment and satisfaction.
strengths
All of the following are leadership qualities EXCEPT:
structured.
Organizational behavior involves
study of human attitudes, personality, emotions, and other individual characteristics and how they influence behavior and performance
A(n) _______ makes the leadership style unnecessary or redundant.
substitute for leadership
. Competency-based pay systems are also called skill-based pay systems. a. True b. False
t
. Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express contrary opinions. a. True b. False
t
A common cause of conflict includes scarce resources. a. True b. False
t
A free rider is a person who benefits from team membership but does not make a proportionate contribution to the team's work. a. True b. False
t
A task force or a crossfunctional team is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed. a. True b. False
t
A team is defined as a group of two or more people who interact and coordinate their work to accomplish a specific objective. a. True b. False
t
A written test designed to measure a particular attribute such as intelligence or aptitude is called an employment test. a. True b. False
t
All managers are involved in human resource management. a. True b. False
t
An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension. a. True b. False
t
As a general rule, large teams make need satisfaction for individuals more difficult. a. True b. False
t
By selecting rich channels managers can communicate nonroutine messages effectively. a. True b. False
t
Communication permeates every management function. a. True b. False
t
Creating a climate of trust and openness is the most important thing managers can do to enhance organization communication. a. True b. False
t
Employee involvement started out simply with techniques such as information sharing with employees or asking employees for suggestions about improving the work. Gradually, companies moved toward greater autonomy for employees, which ultimately led to self-directed teams. a. True b. False
t
Face-to-face discussion is the richest channel, in terms of channel richness. a. True b. False
t
Global teams can pose a problem for team leaders with regards to language, technology, and belief differences. a. True b. False
t
Grapevine is a type of personal channel used in many organizations. a. True b. False
t
In the adjourning stage of team development, task performance is not a priority. a. True b. False
t
Instant messaging is electronic communication that allows users to see who is connected to a network and share information instantly. a. True b. False
t
One of the fastest-growing approaches to recruiting today is the use of the Internet, called E-cruiting. a. True b. False
t
Performance reports and suggestions for improvement are two types of upward communication. a. True b. False
t
Recruiters are now viewing the profiles and pictures of candidates on social networking sites such as Facebook. a. True b. False
t
Routine messages tend to be simple and straightforward, such as conveying data or statistics. a. True b. False
t
Self-directed teams are empowered with decision-making authority, allowing members to have the freedom to select new members, solve problems, spend money, monitor results, and plan for the future. a. True b. False
t
Self-directed teams consist of 5 to 20 multi-skilled workers who rotate jobs and produce an entire product or service. a. True b. False
t
Social facilitation is the tendency for the presence of others to influence an individual's motivation and performance. a. True b. False
t
Team members take the responsibilities of scheduling work and vacations and ordering materials in a self-directed team. a. True b. False
t
The major problem with downward communication is drop off, the distortion or loss of message content. a. True b. False
t
The process by which information is exchanged and understood by two or more people is the definition of communication. a. True b. False
t
The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal messages are contradictory. a. True b. False
t
The sender must encode the message and select a communication channel after developing the message. a. True b. False
t
When facing a crisis, prompt and thoughtful communications counter confusion and replace it with confidence in the organization's leaders. a. True b. False
t
Kyle's work group consistently exceeds the goals the members set for themselves some months ago. In an attempt to better motivate the group, Kyle thought it would be a good idea to set new goals. This is an example of Kyle exercising control by:
taking corrective action.
The legal-political environment includes:
tariffs and taxes.
adjourning
task completion
______ are stressors arising from the tasks required of a person holding a particular job.
task demands
The degree to which the job is perceived as important and having impact on the company or customers is referred to as:
task significance.
1. A centralized network is one in which: a. team members are free to interact with any of the team members. b. team members communicate through one individual to make decisions. c. team members communicate with an assigned partner. d. team members work independently and there is no need for communication. e. none of these.
team members communicate through one individual to make decisions.
A centralized network is one in which:
team members communicate through one individual to make decisions.
locus of control
tells whether people places primary responsibility for his successes and failures within himself or outside forces
Charismatic leaders are often _____ than transactional leaders.
tend to believe more in themselves
perceptual defense
tendency of people to protect themselves by disregarding ideas, objects, or people that are threatening to them
stereotyping
tendency to assign a person to a group or broad category then attribute generalizations about the group to the person
machiavellianism
tendency to direct one's behavior toward acquisition of power and manipulation of other people for personal gain
self-serving bias
tendency to overestimate contribution of internal factors to one's success and contribution of external factors to one's failures
projection
tendency to see one's own personal traits in other people
fundamental attribution error
tendency to underestimate influence of external factors on another person's behavior and overestimate influence of internal factors
Trouser's inc management is exclusively made up of older white males. Trouser's promotes from within and top management is most comfortable with individuals who are similar to them. Woman and minorities at this company who wish to be promoted are likely to experience a. cultural diversity. b. the glass ceiling effect. c. rapid promotion and advancement. d. ethnorelativism. e. all of these.
the glass ceiling effect
____ serves as invisible barriers to important lateral movement within the organization a. Barriers to entry b. Affirmative action c. Equal opportunity d. The glass wall e. The glass ceiling
the glass wall
All of the following are true about employee network groups EXCEPT: a. the groups are based on social identity b. the groups pursue a variety of activities c. the groups are formally created by the organization d. the mechanism of the groups work well with multicultural teams e. the groups help retain minority employees
the groups are formally created by the organization
An overall impression of a person or situation based on one attribute, either favorable or unfavorable, is an example of:
the halo effect
Josh evaluates Kandi's performance and gives her an "outstanding" based on his knowledge that she came to work every day earlier than anyone else and therefore she is extremely hardworking. Josh is making which of these errors in perceptual judgment?
the halo effect
Josh evaluates Kandi's performance and gives her an "outstanding" based on his knowledge that she came to work everyday earlier than anyone else and therefore she is extremely hardworking. Josh is making which of these errors in perceptual judgment?
the halo effect
An overall impression of a person or situation based on one characteristic, either favorable or unfavorable, is an example of:
the halo effect.
interactive leadership
the leader favors a consensual and collaborative process ( influence derives from relationships rather than position power and formal authourity
All of the following are advantages of a divisional structure, EXCEPT:
there is little duplication of services across divisions
Organizations must find ways to eliminate the glass ceiling effect. One effective way to do this has been a. through targeted recruitment. b. through affirmative action. c. to develop mentoring relationships. d. top management speeches. e. to hire only white males.
to develop mentoring relationships
The distinguishing personal characteristics of a leader are known as:
traits
The distinguishing personal characteristics of a leader are known as: a. traits. b. personal preferences. c. sources of power. d. leadership behaviors. e. leadership styles
traits
The distinguishing personal characteristics of a leader are known as:
traits.
servant leaders
transcend self-interest to serve others
Andy's subordinates say that they love working for Andy because he inspires them to not only believe in the organization but to believe in their own potential as well. Based on this example, Andy can best be described as what type of leader?
transformational
The ____ leader is distinguished by his/her ability to bring about organizational change.
transformational
The _____ leader is distinguished by his/her ability to bring about organizational change.
transformational
The _____ leader is distinguished by his/her ability to bring about organizational change. a. participative b. achievement-oriented c. people-oriented leader d. charismatic e. transformational 1
transformational
the _______ leader is distinguished by his/her ability to bring about organizational change
transformational
1. Many organizations use suggestion boxes, open door policies, and surveys to facilitate: a. upward communication. b. diagonal communication. c. downward communication. d. informal communication. e. formal communication.
upward communication.
Transactional leaders do all of the following except:
use hard power more often than soft power with subordinates
1. Compared to men, women tend to: a. use their unique conversational style to show involvement. b. stare and point more. c. use verbal language to exhibit knowledge and skill. d. enjoy demonstrating their knowledge. e. value their position at center stage.
use their unique conversational style to show involvement.
Compared to men, women tend to:
use their unique conversational style to show involvement.
At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of:
vicarious learning.
According to research, _____ typically score higher on social and emotional skills.
women
According to research, _____ typically score higher on social and emotional skills. a. men b. minorities c. level 5 leaders d. postheroic leaders e. women
women
1. According to the text, all of the following are ways managers can improve their writing skills EXCEPT: a. knowing your point and get to it. b. writing lengthy explanations. c. getting a second opinion. d. writing clearly rather than impressively. e. respecting the reader.
writing lengthy explanations.
According to the text, all of the following are ways managers can improve their writing skills EXCEPT:
writing lengthy explanations.
1. An example of non-verbal communication is all of these except: a. body language b. voice. c. facial expression. d. posture. e. written memo.
written memo.
Which of the following is NOT a common method for reducing a perceived inequity?
Change equity
Samuel, a sales associate at an electronics store, learns that his base pay is higher than any other sales associate in the store. He justifies his higher salary with the idea that he must be a top sales associate, generating more revenue than anyone else. This example demonstrates which of the following methods for reducing perceived inequity?
Changing perceptions
Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory?
Compensation Needs
Which of the following is the most familiar and obvious flow of formal communication?
Downward communication
Which of the following behaviors is NOT consistent with the socioemotional role?
Energize
Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Nelson is motivated by which category of needs?
Esteem
__________ is necessary for communication to be considered two-way.
Feedback
Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of the knowledge, experience, skills, and capabilities of employees? a. Human capital b. Economic capital c. Contingency assets d. Capital assets e. Economic assets
a
Which Health/Safety law requires continued health insurance coverage (paid by employee) following termination? a. Consolidated Omnibus Budget Reconciliation Act b. Health Maintenance Organization Act c. Occupational Safety and Health Act d. Family and Medical Leave Act e. None of these
a
Which legal act establishes mandatory safety and health standards in organizations? a. Occupational Safety and Health Act b. Consolidated Omnibus Budget Reconciliation Act c. Family and Medical Leave Act d. Americans with Disabilities Act e. Civil Rights Act
a
Greene, Inc. requires that all managers undergo gender sensitivity training with the intent of eliminating gender stereotypes in the organization. This is an example of: a. equal employment opportunity. b. affirmative action. c. cultural bias. d. employment-at-will. e. sexual harassment.
b
Which of the following created the Equal Employment Opportunity Commission? a. Americans with Disabilities Act b. Civil Rights Act c. Equal Pay Act d. Vocational Rehabilitation Act e. Immigration Reform and Control Act
b
All of the following are current strategic issues of particular concern to managers EXCEPT: a. right people to become more competitive on a global basis. b. right people for improving quality, innovation, and customer service. c. right people to become more competitive on a local basis. d. right people to retain during mergers and acquisitions. e. right people to apply new information technology for e-business.
c
The _____ prohibits discrimination based on physical or mental disability. a. Civil Rights Act b. Immigration Reform and Control Act c. Vocational Rehabilitation Act d. Age Discrimination in Employment Act e. Vietnam-Era Veterans Readjustment Act
c
The hiring of applicants based on criteria that are not job-related is called: a. affirmative action. b. equal employment opportunity. c. discrimination. d. reverse discrimination. e. employment-at-will.
c
Recruiting and selecting employees involves which human resource management goal? a. Implementing strategies b. Managing talent c. Maintaining an effective workforce d. Finding the right people e. Controlling strategies
d
Which legal act underscored the need for well-written job descriptions and specifications that accurately reflect the mental and physical dimensions of jobs? a. Vocational Rehabilitation Act b. Accountability Act c. Civil Rights Act d. Americans with Disabilities Act e. Patient Protection and Affordable Care Act
d
____ is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization. a. Equal employment opportunity b. Discrimination c. Reverse discrimination d. Affirmative action e. Employment-at-will
d
_____ is part of the new social contract for employees. a. Job security b. A cog in the machine c. Knowing d. Employability, personal responsibility e. Routine jobs
d
A key element of the strategic approach to human resource management argues that human resource management is NOT a matching process and managers should avoid attempts to match or integrate employees to organization's strategy and goals. a. True b. False
f
A systematic process of gathering and interpreting information about the essential duties refers to job design. a. True b. False
f
Affirmative action requires that an employer take positive steps to guarantee promotion from within. a. True b. False
f
Assessment centers are normally located in a firm's accounting department and have the responsibility of assessing other departments for the costs involved with human resource management. a. True b. False
f
Fortunately, today, part-time and temporary workers are not often used by most companies. a. True b. False
f
Human resource specialists, with the matching model, exploit the newly hired employees. a. True b. False
f
Job evaluation comprises the steps of observing and assessing employee performance, recording the assessment, and providing feedback to the employee. a. True b. False
f
One of the questions that human resource planning should consider includes "what is the profit margin and inventory turnover rate?" a. True b. False
f
Research shows that realistic job previews lower employee satisfaction and increase turnover. a. True b. False
f
The Family and Medical Leave Act established mandatory safety and health standards in organizations for working families. a. True b. False
f
Hiring and keeping quality employees is one of the most urgent concerns for today's organizations. a. True b. False
t
Sexual harassment is a violation of Title VII of the Civil Rights Act. a. True b. False
t
The three primary goals of HRM are to attract the right people, manage talent so people achieve their potential, and maintain the workforce over a long term. a. True b. False
t
Training is typically used to refer to teaching people how to perform tasks related to their present jobs, while development means teaching people broader skills that are not only useful in their present jobs but also prepare them for greater responsibilities in future jobs. a. True b. False
t
Sarah is a middle manager at Stylin' Sneakers Corporation. She is most likely responsible for the achievement of __________ goals.
tactical