MGMT Quiz 3 and 4

In 2019, what percent of all U.S. workers were foreign-born

17.4%

A 2019 survey found that what percent of U.S. employees said they were satisfied at work?

54%

Which of the following refers to a reward given by another person?

Extrinsic reward

Extrinsic rewards refers to the satisfaction a person receives in the process of performing a particular action

False

Political forces are aspects of a culture that guide and influence relationships among people

False

What type of company places an emphasis on a worldwide perspective

Geocentric

Which of the following serves as an invisible barrier to vertical movement within the organization for women?

Glass ceiling

Which motivation theory proposes that needs must be satisfied in sequence

Hierarchy of needs theory

Which of the following theories focuses on employee learning of desired work behaviors

Reinforcement theory

Allocating resources across the organization is part of the organizing management function

True

The arousal, direction, and persistence of behavior refer to motivation

True

Which ethical approach are companies citing to justify their policing of employee's personal habits on and off the job, such as alcohol and tobacco consumption?

Utilitarian approach

The nature of management is to motivate and coordinate other to cope with _____ and far-reaching challenges

diverse

All of these are part of an organization's task environment except _____

employers

which type of perspective provides a broader way of thinking, a way of searching of patterns, and determining whether they across time periods

historical

Leadership

occurs among people

Selecting goals and ways to attain them refers to

planning

Self-efficacy is a dimension of

self-confidence

The general assurance in one's own ideas, judgment, and capabilities is referred to as

self-confidence

An individual's strong belief that he or she can successfully accomplish a specific task or outcome is referred to as

self-efficacy

Individualism is most closely related to:

social responsibility

A survey of employees worldwide done by The New York Times and the Harvard Business Review found that people with a manager who created a clear and inspiring vision

were 70% more satisfied with their jobs and 100% more likely to stay with the company.

All of the following are reshaping our workforce except

younger workforce

Which of the following best describes organizing?

Assigning responsibility for task accomplishment

Which of these is not part of an organization's general environment?

Competitors

Which of the following theories emphasizes the needs that motivate people?

Content

Which of the following is an example of an intrinsic reward?

Employee's feelings of self-worth

The assumption that "If it's not illegal, it must be ethical" ignores which of the following domains?

Ethics

Process theories emphasize the needs that motivate people

False

Which of the following refers to engaging in the international division of labor so as to obtain the cheapest sources of labor and supplies regardless of country?

Outsourcing

The decision by Paula Reid, the manager who started the U.S. Secret Service prostitution scandal in Cartagena, was based largely on which approach?

Practical

A historical perspective provides a narrower way of thinking, a way of searching for patterns and determining wether they recur across time periods

false

A tendency to regard one's own culture as superior and to downgrade other cultures reflects an attitude called geocentric

false

Although public confidence in business managers is at an all-time low, politics, sports, and nonprofit organizations have not been affected

false

Culture shock refers to a person's ability to use reasoning and observation skills to interpret unfamiliar gestures and situations and devise appropriate behavioral responses

false

Free choice lies between the domains of codified law and ethics

false

How an organization goes about accomplishing a plan is a key part of the management function of controlling

false

If something is ethical, it must not be illegal

false

Influence means that the relationship among people is passive

false

Job satisfaction is work behavior that goes beyond job requirements and contributes as needed to the organization's success

false

Recognizing the value of employees involves the organizing role of management.

false

Rewards given by another person are intrinsic rewards

false

The genuine efforts to accept and manage diverse people in North America are a phenomenon that emerged in the 1800s.

false

The lack of women in upper management positions is a huge problem in the United States and Canada. On other continents, especially in Asia, there are more women in senior-level positions.

false

The nature of management is to control and dictate other in an organization

false

The outer layer, the general environment, is widely dispersed and affects organizations directly

false

The term "top of the pyramid" refers to the more than 4 billion people who earn the least, as defined by per capita income.

false

The traditional dimension of diversity can be acquired or changed throughout one's lifetime.

false

Two ways to classify rewards are extrinsic and monetary

false

Values associated with interactive leadership include personal confidence, exclusion, and independence.

false

Within a single individual, management and leadership reflect the same sets of qualities and skills that frequently overlap

false

​Perceptual distortions appear when two people select and organize sensory data in the same way.

false

An organization's decision to produce a new product is in the domain of

free choice

The extent to which trade and investments, information, social and cultural ideas, and political cooperation flow between countries is called

globalization

Companies that have a competitive edge tend to think

globally

which environment includes all elements existing outside the boundary of the organization that have the potential to affect the organization

organizational environment

A manager who focuses on one part of the organization, such as production, without considering the impact on marking or sales does not understand

systems thinking

Strong anti-American sentiments in many parts of the world exemplify the effect of

technological forces

Amir is a successful modern U.S. manager. He is most likely to believe that

the differences diverse people bring to his organization are valuable.

In historical management perspectives, there has long been a struggle to balance

the things of production and the humanity of production.

A bill to raise the minimum wage to $15 from the current federal hourly rate of $7.25 had been introduced in the U.S. Congress

true

An ethical dilemma arises in a situation when each alternative choice or behavior is undesirable because of potentially harmful ethical consequences

true

Because employees with different backgrounds bring different options and ideas to the table, a diverse workforce may lead to increased conflict, anxiety, and misunderstanding

true

Business has become a unified, global field, and events and ideas that influence organization in one country are likely to influence organization in other countries as well

true

Current employees, management, and especially corporate culture are part of an organization's internal environment

true

Customers are the people and organizations in the environment who acquire goods or services from the organization

true

Economic forces pertain to the availability, production, and distribution of resources in a society

true

Employee motivation affects productivity, and part of a manager's job is to channel motivation toward the accomplishment of organizational goals.

true

Ethics, found between the domains of law and free choice, is the code of moral principles that governs any individual or groups.

true

Interactive leadership means that the leader favors a consensual and collaborative process, and influence derives from relationships rather than position power and formal authority.

true

Large international firms typically are called multinational corporations.

true

Leadership occurs among people, involves the use of influence, and is used to attain goals.

true

Loyalty to and heavy involvement in one's organization refers to organizational commitment

true

Managers carry a tremendous responsibility for setting the ethical climate in an organization and can act as role models for others.

true

Organizations don't want to lose talented, highly skilled workers, so they try to create an atmosphere of job satisfaction.

true

Self-efficacy is an individual's strong belief that he or she can accomplish a specific task or outcome successfully

true

Social forces to those aspects that guide and influence relationships among people

true

The highest level in a hierarchy of manager capabilities is Level 5 leadership.

true

The link between satisfaction and performance, according to research, is generally small and is affected by other factors.

true

The three components to cultural intelligence are cognitive, emotional, and physical

true

There are more and more people of Hispanic origin in today's workforce, rising from 13.1% of the labor force in 2004 to 19.8% of the labor force in 2024 (projected).

true

Today, organizations recognize that diversity is a business imperative and perhaps the single most important factor of the twenty-first century for organization performance

true

People generally experience which of the following when their work matches their needs and interests, when working conditions and rewards (such as pay) are satisfactory, and when the employees like their coworkers

Job satisfaction

Which of the following is the ability to influence people toward the attainment of organizational goals

Leadership

Which of the following is a content theory that proposes that people are motivated by physiological, safety, belongingness, esteem, and self-actualization needs?

Hierarchy of needs theory

Which racial or ethnic category currently represents the largest and fastest growing minority group

Hispanic

The biggest projected change in the U.S. labor force from 2004 to 2024 will be in the percentage of

Hispanic-origin employees

Which of the following means being unpretentious and modest rather than arrogant and prideful?

Humility

Which dimension of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries?

International dimension

The leader who builds widespread commitment to a clear and compelling vision and stimulates people to high performance is a

Level 4 leader.

The leader who builds an enduring great organization through a combination of personal humility and professional resolve is a

Level 5 leader

Which of the following refers to the highest level in a hierarchy of manager capabilities?

Level 5 leadership

Which of the following is an individual who must make an ethical choice in an organization?

Moral agent

Which of the following is the arousal, direction, and persistence of behavior

Motivation

A situation that arises when all alternative choices or behaviors have been deemed undesirable because of the potentially negative ethical consequences, making it difficult to distinguish right from wrong, is considered

an ethical dilemma.

. Today's companies compete in a

borderless world

The concept that proposes that corporations can alleviate poverty and other social ills by selling to the world's poorest people is known as

bottom of the pyramid

Success in the new workplace depends on the strength and quality of

collaborative relationships

Which of the following refers to the code of moral principles and values that govern behaviors with respect to what is right and wrong?

ethics

Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent benefits package she receives. Katie is motivated by

extrinsic rewards