MGNT Ch 11The following

What is the best way to tackle the leadership talent shortfall in an organization?

Identifying and developing followers who have the most potential to be effective leaders

______________document a follower's overall performance over a defined time period, usually one year, but they can be done more frequently.

performance appraisal

True or false: Team or organization effectiveness measures all suffer from some degree of criterion contamination.

true

Most teams and organizations have a set of goals or key performance indicators that they use to define winning, and progress against these goals is usually published in the form of a(n)

team or balanced scorecard

People systematically overestimate their own performance in areas where they lack competence and readily dismiss any information to the contrary. This is referred to as the _____.

Dunning-Kruger effect

In the context of an organization, identify the true statements about a balanced scorecard in comparison with a team scorecard.

-It includes organizational goals involving customers, marketing, sales, finance, operations, human resources, and the like. -It usually defines how the organization as a whole defines winning.

Identify the true statements about succession planning in small companies.

-It is usually episodic and informal. -Someone in a leadership position retiring or leaving to join another firm causes top management to make a replacement decision with an internal promotion or outside hire.

What are the drawbacks of electronic performance monitoring in an organizational context?

-It runs counter to the concepts of employee autonomy, empowerment, engagement, and creativity. -People do not like the intrusive nature of electronic performance monitoring and being pushed to the limit at work.

Identify true statements about the team effectiveness quotient (TQ)

-TQ scores are calculated using team members' ratings on a standardized measure of team dynamics and performance. -TQ is an individual's ability to create loyal followings.

Which of the following leader problems takes place when leaders are so busy traveling, attending meetings, or being otherwise preoccupied that they hardly have any time for their followers and teams?

Absenteeism leadership

readiness

Evaluation of a follower's immediate promotability

Why do organizations like electronic performance monitoring?

It provides more control and helps take time-wasting behavior out of the workplace.

Leaders need to be proficient at all the components of the performance management cycle when working with followers to accomplish group or organizational goals. What are the components of the performance management cycle?

Planning, monitiouring, evaluating

Evaluating

Providing some type of summary feedback on job performance to followers

monitoring

Tracking follower performance, sharing feedback on goal progress, providing needed resources and coaching, and the like

criterion contamination

a situation that occurs when an actual criterion includes information unrelated to the behavior one is trying to measure

When using replacement tables for filling key leadership positions, companies first _____.

identify those leadership roles most critical to strategy execution

In the context of evaluating followers' performance, most organizations consider themselves _____, where those who get the best results are given the best rewards.

meritocracies

Identify the true statements about the process used in large organizations for collecting potential and readiness information about followers.

-9-box matrices are used to evaluate the performance and potential of followers. -The performance and potential of followers are usually evaluated once per year.

Which of the following do leaders need to do in the planning phase of the performance management cycle?

-Set clear, measurable, and agreed-upon goals for the what and how of follower performance. -Make very explicit links between follower performance and team or organizational outcomes.

Identify the true statements about people who are identified as high-performance/high-potential types.

-They are sent back to school to obtain MBAs or other advanced degrees. -They often get to participate in customized leadership training programs.

The best approach for identifying leadership potential includes boss ratings, personality and intelligence results, and _____.

candidates' team effectiveness quotient (TQ) scores

In the context of tackling the leadership talent shortfall in an organization, a follower's capacity to advance one or more levels within his or her organization is known as

leadership potential

Which of the following involves understanding how a team or organization defines success, comprehending the context in which followers operate, determining what followers need to deliver and behave for the team to succeed, and then setting clear expectations for follower performance?

planning

The following happens when leaders insist that long hours be put in

presenteeism

Most firms use information such as certain personality traits, intelligence, and 360-degree feedback ratings to _____.

provide candidates already on high-potential + high-performance lists with developmental feedback

Some followers in an organization are such high performers that leaders are loath to let them go or let others know about their exceptional performance. This is referred to as

talent hoarding

succession planning

the process of identifying and tracking high-potential employees who will be able to fill top management positions when they become vacant

True or false: High-performing followers in an organization often become frustrated because of talent hoarding and leave companies in order to get promoted.

true

True or false: If the same group of followers in an organization comes up on high-potential + high-performance lists every year, then there is likely some problem with how these lists are getting generated.

true

Planning

developing a thorough understanding of the team's or organization's goals, the role followers need to play in goal accomplishment, the context in which followers operate, and the behaviors they need to exhibit for the team to be successful

True or false: The results of replacement tables used for filling a firm's key leadership positions are reviewed by senior leaders on a monthly basis.

false

True or false: Research shows that certain personality traits, intelligence, and 360-degree feedback ratings are more accurate, less biased, and better predict candidates' effectiveness in new roles than a leader's judgment in an organization.

true

True or false: The differentiation of followers in an organization is a critical aspect of evaluating their performance, and doing this well should systematically improve the quality of followers over time.

true

Why do organizations often use the results of 9-box matrices and replacement tables to identify people to send to high-potential programs?

-To accelerate their ability to take over greater leadership responsibilities -To fill the Ready-now gap for critical leadership positions