MGNT3300 Test 2 review
A. Ford Motor Company
Which of the following organizations does NOT belong to the service sector? A. Ford Motor Company B. Southwest Airlines C. San Diego Zoo D. Costco
C. poka-yoke.
A device or technique that ensures production of a good unit every time is a A. control chart. B. fail-safe. C. poka-yoke. D. zero defect.
A. a supply chain.
A global network of organizations and activities that supply a firm with goods and services is referred to as A. a supply chain. B. production. C. operations management. D. business functions.
C. The customer's desire for a durable wallet and the company's choice of material for the wallet.
A house of quality would depict the strength of the relationship between which of the following two items? A. The design team's choice of material for a wallet and the materials that were considered but rejected by the design team. B. The customer's need for a sealable change pocket and the customer's need for plastic inserts to display pictures. C. The customer's desire for a durable wallet and the company's choice of material for the wallet. D. The stitching used in your company's new product and the stitching used in a competitor's wallet.
D. operations
A large percentage of the revenue of most firms is spent on which function? A. research and development B. finance C. marketing D. operations
See xlsx
A renovation of the gift shop at Orlando Amway Center has six activities (in hours). In the following table, the estimates of a, m, and b times for each of the activities are listed: Based on the activity time estimates, the expected times for each of the activities are (round your responses to two decimal places): Based on the activity time estimates, standard deviation for each of the activities is (enter your responses rounded to two decimal places):
A. lists the operations necessary to produce the component.
A route sheet A. lists the operations necessary to produce the component. B. shows in schematic form how a product is assembled. C. is a correction or modification of an engineering drawing or bill of materials. D. is an instruction to make a given quantity of a particular item.
D. an action plan to achieve a mission.
A strategy is A. established prior to establishing a mission. B. a functional area of the firm. C. the purpose for which an organization is established. D. an action plan to achieve a mission.
A. pinpoint activities that need to be closely watched.
Among the following, critical path and slack time analysis MOST help A. pinpoint activities that need to be closely watched. B. point out who is responsible for various activities. C. highlight relationships among project activities. D. managers define the project activities.
B. engages in international trade or investment.
An international business is a firm that A. produces a wide range of products. B. engages in international trade or investment. C. is not from the United States. D. hires non-U.S. citizens.
a) compare and contrast b) O 26% see xlsx
An avant-garde clothing manufacturer runs a series of high-profile, risque ads on a billboard on Highway 101 and regularly collects protest calls from people who are offended by them. The company has no idea how many people in total see the ad, but it has been collecting statistics on the number of phone calls from irate viewers: a) Choose the correct Pareto chart below. b) What percent of the total complaints can be attributed to the most prevalent complaint? The most prevalent complaint is _, with __% of the total complaints.
FMS see xlsx
Borges Machine Shop, Inc., has a 1-year contract for the production of 225,000 gear housings for a new off-road vehicle. Owner Luis Borges hopes the contract will be extended and the volume increased next year. Borges has developed costs for three alternatives. They are general-purpose equipment (GPE), flexible manufacturing system (FMS), and expensive, but efficient, dedicated machine (DM). The cost data follow: General-Purpose Equipment (GPE) Flexible Manufacturing System (FMS) Dedicated Machine (DM) Annual contracted units 225,000 225,000 225,000 Annual fixed cost $125,000 $225,000 $525,000 Per unit variable cost $15.00 $14.00 $13.00 Based on the cost, the process that is best suited for the current contracted volume is
a) 50000 b) 50000 300000 c) 300000 see xlsx
Borges Machine Shop, Inc., has a 1-year contract for the production of 225,000 gear housings for a new off-road vehicle. Owner Luis Borges hopes the contract will be extended and the volume increased next year. Borges has developed costs for three alternatives. They are general-purpose equipment (GPE), flexible manufacturing system (FMS), and expensive, but efficient, dedicated machine (DM). The cost data follow: General-Purpose Equipment (GPE) Flexible Manufacturing System (FMS) Dedicated Machine (DM) Annual contracted units 225,000 225,000 225,000 Annual fixed cost $150,000 $200,000 $500,000 Per unit variable cost $15.00 $14.00 $13.00 The option GPE is best when the contracted volume is below ___ units (enter your response as a whole number). The option FMS is best when the contracted volume is between ___ and ___ units (enter your responses as whole numbers). The option DM is best when the contracted volume is over ___ units (enter your response as a whole number).
a) .239 b) .246 c) 2.8% See xlsx
Charles Lackey operates a bakery in Idaho Falls, Idaho. Because of its excellent product and excellent location, demand has increased by 45% in the last year. On far too many occasions, customers have not been able to purchase the bread of their choice. Because of the size of the store, no new ovens can be added. At a staff meeting, one employee suggested ways to load the ovens differently so that more loaves of bread can be baked at one time. This new process will require that the ovens be loaded by hand, requiring additional manpower. This is the only production change that will be made in order to meet the increased demand. The bakery currently makes 1,500 loaves per month. Employees are paid $8 per hour. In addition to the labor cost, Charles also has a constant utility cost per month of $550 and a per loaf ingredient cost of $0.40. Current multifactor productivity for 640 work hours per month = . loaves/dollar (round your response to three decimal places). After increasing the number of work hours to 928 per month, the multifactor productivity = . loaves/dollar (round your response to three decimal places). The percentage increase in productivity = % (enter your response as a percentage rounded to two decimal places).
a) 13.33 b_ 16.66 c) 3.33 d) 25% See xlsx
Chuck Sox makes wooden boxes in which to ship motorcycles. Chuck and his three employees invest a total of 30 hours per day making the 400 boxes. a) Their productivity = boxes/hour (round your response to two decimal places). Chuck and his employees have discussed redesigning the process to improve efficiency. Suppose they can increase the rate to 500 boxes per day. b) Their new productivity = boxes/hour (round your response to two decimal places). c) The unit increase in productivity is boxes/hour (round your response to two decimal places). d) The percentage increase in productivity is (enter your response as a percentage rounded to two decimal places).
B. concerned with uniqueness.
Competing on differentiation is A. based upon flexibility. B. concerned with uniqueness. C. based upon low-cost leadership. D. concerned with reliability of scheduling.
D. supply chains.
Competition in the 21st century is no longer between companies; it is between A. countries. B. technologies. C. individuals. D. supply chains.
A Material B Machinery C Methods D Manpower I (A) Not enough parking II (B) Reading light not working III (C) Lost luggage IV (D) Not enough traffic police
Complete a fish-bone chart detailing reasons why an airline customer might be dissatisfied. Match each letter in the chart with the corresponding heading. Match each number in the chart with the corresponding reason.
See xlsx
Dave Fletcher was able to determine the activity times for constructing his laser scanning machine. Fletcher would like to determine ES, EF, LS, LF, and slack for each activity. The total project completion time and the critical path should also be determined. Here are the activity times: Dave's earliest start (ES) and earliest finish (EF) are: Dave's latest start (LS) and latest finish (LF) are: The slack times are:
A. to define the new good's or service's function.
Defining a product means A. to define the new good's or service's function. B. to decide to produce a component or service or purchase from an outside source. C. to list the hiearchy of components, their description, and the quantity of each required to make one unit of a product. D. to identify components by a coding scheme that specifies size, shape, and the type of processing.
A. Clean / Brush Shoes D. Collect Payment E. Buff F. Open and Apply Polish Transportation (arrow). Inspection (square).
For a shoe shine process, the following functions have been identified: Function Function Description A Clean / Brush Shoes B Obtain Polish C Open and Apply Polish D Buff E Inspect F Collect Payment If one was to prepare a process chart for the above identified functions then: Select the functions that will be represented as an operation using a circle in the process chart (check all that apply): A. Clean / Brush Shoes B. Inspect C. Obtain Polish D. Collect Payment E. Buff F. Open and Apply Polish Function "Obtain Polish" in the process chart will be represented by ___ Function "Inspect" in the process chart will be represented by ___
B. planning charts used to schedule resources and allocate time.
Gantt charts are A. widely used network techniques. B. planning charts used to schedule resources and allocate time. C. not easy to understand. D. not widely used.
A. ES + Activity time
How is the EF computed? A. ES + Activity time B. Max{EF of all immediate predecessors} C. Min{LS of all immediate following activities} D. LF −Activity time
No idea
Identify how changes within an organization affect the OM strategy for a company. For instance, discuss what impact the following internal factors might have on OM strategy:
C. a work order is created.
In a make-to-order system, when a customer places a request for a product or service with a producer, A. an engineering change notice is created. B. an assembly chart is created. C. a work order is created. D. a route sheet is created.
C. vision systems.
In many applications, human quality inspectors can be replaced effectively by A. automated storage and retrieval systems. B. RFID tags. C. vision systems. D. FMS.
a) 26 b) A - C - F - H. see xlsx
In the following table the activities with their precedence sequence and expected time (days) are listed for a project on which Carl Betterton's construction company is working: Activity Immediate Predecessor(s) Time (days) A − 7 B A 4 C A 6 D B 6 E B 4 F C 4 G D 6 H E, F 9 Carl's team should be able to complete the project in days. Critical path activities for Carl's project are
Pretty straightforward
In the following table the activities with their precedence sequence and expected time (days) are listed for a project on which Carl Betterton's construction company is working: The correct precedence diagram for the project is shown in
D. after costly or irreversible processes.
Inspections should NOT take place A. at your facility upon receipt of goods from your supplier. B. at your supplier's plant while the supplier is producing. C. during the step-by-step production process. D. after costly or irreversible processes.
a) 3 b).0240 c) 2.04 see xlsx
Lillian Fok is president of Lakefront Manufacturing, a producer of bicycle tires. Fok makes 1,200 tires per day with the following resources: Labor: 400 hours per day @ $12.50 per hour Raw Material: 20,000 pounds per day @ $1.50 per pound Energy: $5,000 per day Capital: $10,000 per day a) Labor productivity per labor hour for these tires = tires/labor hour (round your response to two decimal places). b) Multifactor productivity for these tires = . tires/dollar (round your response to four decimal places). c) The percent change in multifactor productivity if Fok can reduce the energy bill by $950 per day without cutting production or changing any other inputs = (enter your response as a percentage rounded to two decimal places). Note: calculate the new multifactor productivity to four decimal places before calculating the percentage change.
A. process focus
Low-volume, high-variety production is best suited for which of the following process strategies? A. process focus B. product focus C. mass customization D. repetitive focus
48200000 55438000 b see xlsx
MacDonald Products, Inc., of Clarkson, New York, has the option of (a) proceeding immediately with production of a new top-of-the-line stereo TV that has just completed prototype testing or (b) having the value analysis team complete a study. If Ed Lusk, VP for operations, proceeds with the existing prototype (option a), the firm can expect sales to be 120,000 units at $500 each, with a probability of 0.41 and a 0.59 probability of 80,000 at $500. If, however, he uses the value analysis team (option b), the firm expects sales of 80,000 units at $730, with a probability of 0.61 and a 0.39 probability of 70,000 units at $730. Value engineering, at a cost of $115,000, is only used in option b. Which option has the highest expected monetary value (EMV)? The EMV for option a is $____ and the EMV for option b is $___. Therefore, option __ has the highest expected monetary value. (Enter your responses as integers.)
B. differentiation, low cost and response.
Managing quality helps build successful strategies of A. differentiation, time and service. B. differentiation, low cost and response. C. differentiation, low cost and service. D. differentiation, time and response.
a) compare/contrast b) 36.3, parking/drives see xlsx
Mary Beth Marrs, the manager of an apartment complex, feels overwhelmed by the number of complaints she is receiving. Using this information, choose the correct Pareto chart below. The Pareto chart indicates that most of the complaints, ___%, were caused by _____ (round your response to one decimal place).
a) 99900 b) 108037.5 c) 114775 d) K3 114775 see xlsx
McBurger, Inc., wants to redesign its kitchens to improve productivity and quality. Three designs, called designs K1, K2, and K3, are under consideration. No matter which design is used, daily production of sandwiches at a typical McBurger restaurant is for 500 sandwiches. A sandwich costs $1.20 to produce. Non-defective sandwiches sell, on the average, for $3.10 per sandwich. Defective sandwiches cannot be sold and are scrapped. The goal is to choose a design that maximizes the expected profit at a typical restaurant over a 300-day period. Designs K1, K2, and K3 cost $120,000, $120,000, and $140,000, respectively. Under design K1, there is a .80 chance that 90 out of each 100 sandwiches are non-defective and a .20 chance that 70 out of each 100 sandwiches are non-defective. Under design K2, there is a .85 chance that 90 out of each 100 sandwiches are non-defective and a .15 chance that 75 out of each 100 sandwiches are non-defective. Under design K3, there is a .90 chance that 95 out of each 100 sandwiches are non-defective and a .10 chance that 80 out of each 100 sandwiches are non-defective. The expected profit level of design K1 is $___. (Enter your response as a real number rounded to two decimal places.) The expected profit level of design K2 is $___. (Enter your response as a real number rounded to two decimal places.) The expected profit level of design K3 is $___. (Enter your response as a real number rounded to two decimal places.) What is the expected profit level of the design that achieves the maximum expected 300-day profit level? Design __ achieves the maximum expected 300-day profit level, with a profit of $___. (Enter your response as a real number rounded to two decimal places.)
D. an engineering drawing.
Most manufacturing items and their components are defined by A. the make-or-buy decision. B. a BOM. C. group technology. D. an engineering drawing.
D. transition to production.
Moving a product from development to production is referred to as A. product definition. B. product design. C. product development. D. transition to production.
A. delayed customization.
Operation of a hair salon is an example of A. delayed customization. B. modularization. C. automation. D. an assembly line.
Alpha 3500 3500000 Bravo 2500 4375000 Charlie 2250 7875000 see xlsx
Prepare a product-by-value analysis for the following products, and given the position in its life cycle, identify the issues likely to confront the operations manager, and his or her possible actions. Product Alpha has annual sales of 1,000 units and a contribution of $3,500 per unit; it is in the introductory stage. Product Bravo has annual sales of 1,750 units and a contribution of $2,500 per unit; it is in the growth stage. Product Charlie has annual sales of 3,500 units and a contribution of $2,250 per unit; it is in the decline stage. Product-by-value analysis Product | Individual dollar contribution | Total annual dollar contribution Alpha Bravo Charlie
A. inputs decrease while outputs remain the same.
Productivity increases when A. inputs decrease while outputs remain the same. B. outputs decrease while inputs remain the same. C. inputs increase while outputs remain the same. D. inputs and outputs increase proportionately.
Mexico: 3.8 Panama: 4.4 Costa Rica: 4.1 Peru: 4.8 Mexico See xlsx
Ranga Ramasesh is the operations manager for a firm that is trying to decide which one of four countries it should research for possible outsourcing providers. The first step is to select a country based on cultural risk factors, which are critical to eventual business success with the provider. Ranga has reviewed outsourcing provider directories and found that the four countries in the table below have an ample number of providers from which they can choose. To aid in the country selection step, he has enlisted the aid of a cultural expert, John Wang, who has provided ratings of the various criteria in the table below. The resulting ratings are on a 1 to 10 scale, where 1 is a low risk and 10 is a high risk. Further, John Wang has determined six criteria weightings. Trust, with a weight of 0.40; Quality, with 0.20; Religious, with0.10; Individualism, with 0.10; Time, with 0.10; and Uncertainty, with 0.10. Using the weighted factor-rating method, which country should Ranga select? In the following table, compute the total weighted score for each candidate (enter each response as a decimal rounded to one place). Selection Criterion Weight Mexico Panama Costa Rica Peru Trust 0.40 2 2 1 3 Society value of quality work 0.20 7 10 9 10 Religious attitudes 0.10 3 3 3 5 Individualism attitudes 0.10 6 5 5 6 Time orientation attitudes 0.10 4 6 7 3 Uncertainity avoidance attitude 0.10 3 2 4 2 Total Weighted Score: ___ has the lowest total weighted risk score and should be the choice for outsourcing.
D. strengths, opportunities, weaknesses, and threats.
SWOT analysis refers to A. support, opponents, weaknesses, and threats. B. strengths, opponents, weaknesses, and threats. C. support, opportunities, weaknesses, and threats. D. strengths, opportunities, weaknesses, and threats.
A. the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.
The American Society for Quality defines quality as A. the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. B. the degree of excellence at an acceptable price and the control of variability at an acceptable cost. C. even though it cannot be defined, you know what it is. D. how well a product fits patterns of consumer preferences.
Pretty straightforward
The City Commission of Nashville has decided to build a botanical garden and picnic area in the heart of the city for the recreation of its citizens. The precedence table for all the activities required to construct this area successfully is as follows:
Production
The creation of goods and services is referred to as: A. design. B. formation. C. production. D. transformation.
B. longest time path through the network.
The critical path of a network is the A. shortest time path through the network. B. longest time path through the network. C. path with the most activities. D. path with the fewest activities.
A. services.
The economic activities that typically produce an intangible product are referred to as A. services. B. products. C. goods. D. phantoms.
A. Frederick W. Taylor.
The father of scientific management is A. Frederick W. Taylor. B. Henry Ford. C. Henry L. Gantt. D. Eli Whitney.
See xlsx
The following is a table of activities associated with a project at Rafay Ishfaq's software firm in Chicago, their durations, what activities each must precede and the crash cost to reduce duration per week: Suppose that Rafay is only given 7 weeks (instead of 10) to complete the project. By how many weeks should each activity be crashed in order to meet the deadline? Assume that you can crash an activity down to 0 weeks duration What is the total crashing cost? $.
D. W. Edwards Deming.
The person who believed that management must do more to improve the work environment and processes so that quality can be improved was A. Walter Shewhart. B. Henry Ford. C. Eli Whitney. D. W. Edwards Deming.
D. the job is familiar to the existing organization.
The project organization may be LESS helpful when A. work tasks can be defined with a specific goal and deadline. B. the work contains complex interrelated tasks requiring specialized skills. C. the project cuts across organizational lines. D. the job is familiar to the existing organization.
A. phase out all trade and tariff barriers among Canada, Mexico, and the U.S.
The stated purposed of NAFTA is to A. phase out all trade and tariff barriers among Canada, Mexico, and the U.S. B. reduce the outsourcing of jobs to foreign countries. C. gain membership in the WTO. D. increase product innovation in the wireless communication sector.
1. C. Starbucks, as it provides the special atmosphere and aroma of fresh coffee. 2. D. Wal-Mart, as it has the low overhead and huge buying power to pressure its suppliers into concessions. 3. A. Hewlett-Packard, as it demonstrates flexibility in both design and volume changes in the volatile world of PC.
The text provides three primary strategic approaches (differentiation, cost, and response) for achieving competitive advantage. Provide an example of each. Support your choices. Choose the correct example of differentiation and its explanation below. A. Hewlett-Packard, as it demonstrates flexibility in both design and volume changes in the volatile world of PC. B. Starbucks, as it provides the best cheap coffees, including canned, ground, fair trade and organic coffees. C. Starbucks, as it provides the special atmosphere and aroma of fresh coffee. D. Hewlett-Packard, as it provides personal computers at the best and cheapest prices. Choose the correct example of cost leadership and its explanation below. A. Disney Magic Kingdom, as here people are surrounded by a dynamic visual and sound experience. B. Disney Magic Kingdom, as it provides the best free and low-cost attractions and places to visit. C. Wal-Mart, as it provides the fast product delivery to the customers. D. Wal-Mart, as it has the low overhead and huge buying power to pressure its suppliers into concessions. Choose the correct example of response and its explanation below. A. Hewlett-Packard, as it demonstrates flexibility in both design and volume changes in the volatile world of PC. B. Disney Magic Kingdom, as it provides the best free and low-cost attractions and places to visit. C. Disney Magic Kingdom, as here people are surrounded by a dynamic visual and sound experience. D. Hewlett-Packard, as it provides personal computers at the best and cheapest prices
D. planning, scheduling, and controlling
The three phases involved in the management of large projects are A. scheduling, operating, and evaluating. B. scheduling, designing, and operating. C. planning, scheduling, and evaluating. D. planning, scheduling, and controlling.
125 See xlsx
This year, Druehl, Inc., will produce 60,000 hot water heaters at its plant in Delaware, in order to meet expected global demand. To accomplish this, each laborer at the plant will work 160 hours per month. If the labor productivity at the plant is 0.25 hot water heaters per labor hour, how many laborers are employed at the plant? Number of laborers employed by the plant = laborers (round your answer to the nearest whole number).
C. flowchart
What is a drawing of the movement of material, product or people? A. AIS B. RFID C. flowchart D. process chart
C. process-chain-network analysis
What is analysis that focuses on the ways in which processes can be designed to optimize interaction between firms and their customers? A. product-by-value analysis B. value analysis C. process-chain-network analysis D. value engineering
C. flexibility
What is the ability to respond with little penalty in time, cost, or customer value? A. repetitive process B. postponement C. flexibility D. mass customization
A. The goal is to produce customized products, whenever and wherever needed.
What is the goal for mass customization? A. The goal is to produce customized products, whenever and wherever needed. B. The goal is to seek creative designs, efficient production, and high-quality goods via international collaboration. C. The goal is to enrich jobs and move more decision making to the individual contributor. D. The goal is to let operations managers work with their supply chain to viciously cut inventories at every level.
D. Microsoft Project
What is the most popular example of specialized software for managing projects? A. Project Apple B. Microsoft Management Tool C. PERT/CPM+ D. Microsoft Project
A. crash time
What is the shortest duration required to complete an activity? A. crash time B. optimistic time C. pessimistic time D. most likely time
B. modular design.
When ordering a new zagflatz, customers must choose the style of three major components, each of which has about ten variations. This is an example of A. environmentally friendly design. B. modular design. C. CAD. D. robust design.
B. higher warranty costs
Which of the following DOES NOT increase profit by improving quality? A. increased productivity B. higher warranty costs C. improved reputation D. flexible pricing
A. process and capacity design
Which of the following OM decisions determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment? A. process and capacity design B. managing quality C. design of goods and services D. human resources and job design
B. sales
Which of the following activities at an airline is NOT an operations activity? A. crew scheduling B. sales C. flying D. catering
A. research and development
Which of the following costs is NOT a cost of quality? A. research and development B. scrap C. rework D. lost goodwill
B. reliability
Which of the following determinants of service quality means the firm performs the service right the first time and that the firm honors its promises? A. credibility B. reliability C. responsiveness D. competence
A. monitoring resources
Which of the following does NOT belong to the planning phase of project management? A. monitoring resources B. defining the project C. team organization D. goal setting
B. based on providing uniqueness
Which of the following does not represent competing on response? A. based on flexibility B. based on providing uniqueness C. concerned with reliability of scheduling D. based on quickness
B. multidomestic
Which of the following international operations strategies uses decentralized authority with substantial autonomy at each business? A. international B. multidomestic C. transnational D. global
D. reduced standardization of components
Which of the following is NOT a benefit generated by manufacturability and value engineering? A. improved job design and job safety B. reduced complexity of the product C. reduction of environmental impact D. reduced standardization of components
A. service blueprinting
Which of the following is NOT a production technology that enhances production and productivity? A. service blueprinting B. vision systems C. process control D. automatic identification systems
A. attract and retain local talent
Which of the following is NOT a reason why domestic business operations decide to change to some form of international operation? A. attract and retain local talent B. improve operations C. improve the supply chain D. improve products
D. reduce capacity
Which of the following is NOT an OM strategy/issue during the growth stage of the product life cycle? A. forecasting critical B. shift towards product focus C. enhance distribution D. reduce capacity
A. RFID
Which of the following is NOT an example of technology's impact on the financial services industry? A. RFID B. Internet stock trading C. debit cards D. electronic funds transfer
A. competitors
Which of the following is NOT considered to be a stakeholder? A. competitors B. customers C. community members D. distributors
A. research and development
Which of the following is NOT considered to be one of the three primary functions that all organizations perform? A. research and development B. marketing C. production/operations D. finance/accounting
B. finance/accounting
Which of the following is NOT one of the 10 strategic OM decisions listed in the text? A. layout B. finance/accounting C. location D. quality
D. Eliminate formal organization structures such as teams and quality circles.
Which of the following is NOT one of the techniques for building employee empowerment? A. Build communication networks that include employees. B. Build high-morale organizations. C. Develop open, supportive supervisors. D. Eliminate formal organization structures such as teams and quality circles.
A. sequencing and allotting time to all project activities
Which of the following is NOT part of project controlling? A. sequencing and allotting time to all project activities B. using a feedback loop to revise the project plan C. shifting resources to where they are needed most D. close monitoring of resources, costs, quality, and budgets
A. Competitors are well established.
Which of the following is a characteristic of the maturity phase of the product life cycle? A. Competitors are well established. B. Products are "fine-tuned." C. Product designs begin to stabilize. D. Products are considered for termination.
B. There is the inherent danger of placing too much emphasis on the critical path.
Which of the following is a limitation of PERT and CPM? A. The graphical nature of a network delays comprehension of the activity list's interrelationships. B. There is the inherent danger of placing too much emphasis on the critical path. C. They can be used only to monitor schedules. D. They are applicable to only a narrow variety of projects and industries.
D. joint ventures
Which of the following is an external product development strategy? A. new internally developed products B. migrations of existing products C. enhancements to existing products D. joint ventures
A. kaizen
Which of the following is the Japanese term used to describe continuous improvement efforts? A. kaizen B. kanban C. poka-yoke D. six sigma
A. subtasks in major tasks
Which of the following is the THIRD level in work breakdown structure (WBS)? A. subtasks in major tasks B. major tasks in the project C. activities to be completed D. project
B. mission
Which of the following is the purpose or rationale for an organization's existence? A. strategy B. mission C. charter D. articles of incorporation
C. Decision trees should only be used for new-product decisions when no uncertainty is present.
Which of the following statements is NOT true regarding decision trees? A. A decision tree is a great tool for thinking through a problem. B. Decision trees can be used for other management problems besides product design. C. Decision trees should only be used for new-product decisions when no uncertainty is present. D. Decision trees are particularly helpful when there are a series of decisions and various outcomes that lead to subsequent decisions followed by other outcomes.
C. Joint ventures are more likely to work when the risks are unknown.
Which of the following statements is NOT true regarding joint ventures? A. Joint ventures are usually between just two firms. B. Joint ventures are firms establishing joint ownership to pursue new products or markets. C. Joint ventures are more likely to work when the risks are unknown. D. Ownership can be 50-50, or one owner can assume a larger portion to ensure tighter control.
A. Process redesign is also called process reinvention.
Which of the following statements is NOT true regarding process redesign? A. Process redesign is also called process reinvention. B. Process redesign also focuses on those activities that cross functional lines. C. Process redesign is also called process reengineering. D. Effective process redesign works only if the basic process and its objectives are reexamined.
B. The manager may be able to influence the quality of the service but has little control over the customers' expectation.
Which of the following statements is NOT true regarding the importance of the role that an operations manager plays in addressing service quality? A. Managers must expect exceptions. B. The manager may be able to influence the quality of the service but has little control over the customers' expectation. C. The operations manager should realize that the customer' expectations are the standard against which the service is judged. D. The tangible component of many services is important.
D. The term "products" refers to tangible goods only.
Which of the following statements is NOT true? A. Many service firms refer to their offerings as "products." B. The objective of the product decision is to develop and implement a product strategy that meets the demands of the marketplace with a competitive advantage. C. The product decision includes the selection, definition, and design of products. D. The term "products" refers to tangible goods only.
B. Economic change brings increasing levels of affluence in the short run but economic cycles and price changes in the long run.
Which of the following statements is NOT true? A. Sociological and demographic change may appear in such factors as decreasing family size. B. Economic change brings increasing levels of affluence in the short run but economic cycles and price changes in the long run. C. Political/legal change brings about new trade agreements, tariffs, and government requirements. D. Understanding the customer is the premier issue in new-product development.
B. filing a tax return
Which of the following tasks would NOT typically represent an operations management activity at Hard Rock Cafe? A. designing an efficient layout B. filing a tax return C. preparing an employee schedule D. receiving a shipment of incoming food ingredients
B. 3-D printing
Which of the following technologies is particularly useful for prototype development and small lot production? A. CAM B. 3-D printing C. CAD D. STEP
C. service factory
Which of the quadrants in the service process matrix has low labor intensity and low customization? A. service shop B. professional service C. service factory D. mass service
B. potential creation of future competition
Which of these is NOT an advantage of outsourcing? A. cost savings B. potential creation of future competition C. gaining outside expertise D. accessing outside technology
B. inspecting
Which of these is NOT one of the basic functions of the management process? A. controlling B. inspecting C. staffing D. leading
B. standard time
Which of these time estimates is NOT used in PERT? A. most likely time B. standard time C. optimistic time D. pessimistic time
C. automation
Which service strategy describes separating services that may lend themselves to some type of automation? A. separation B. modules C. automation D. focus
B. fish-bone charts.
Cause-and-effect diagrams are also known as A. flowcharts. B. fish-bone charts. C. Pareto charts. D. target specification graphs.
