MGNT3300 Test 2 review

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A. Ford Motor Company

Which of the following organizations does NOT belong to the service​ sector? A. Ford Motor Company B. Southwest Airlines C. San Diego Zoo D. Costco

C. ​poka-yoke.

A device or technique that ensures production of a good unit every time is a A. control chart. B. ​fail-safe. C. ​poka-yoke. D. zero defect.

A. a supply chain.

A global network of organizations and activities that supply a firm with goods and services is referred to as A. a supply chain. B. production. C. operations management. D. business functions.

C. The​ customer's desire for a durable wallet and the​ company's choice of material for the wallet.

A house of quality would depict the strength of the relationship between which of the following two​ items? A. The design​ team's choice of material for a wallet and the materials that were considered but rejected by the design team. B. The​ customer's need for a sealable change pocket and the​ customer's need for plastic inserts to display pictures. C. The​ customer's desire for a durable wallet and the​ company's choice of material for the wallet. D. The stitching used in your​ company's new product and the stitching used in a​ competitor's wallet.

D. operations

A large percentage of the revenue of most firms is spent on which​ function? A. research and development B. finance C. marketing D. operations

See xlsx

A renovation of the gift shop at Orlando Amway Center has six activities​ (in hours). In the following​ table, the estimates of a​, m​, and b times for each of the activities are​ listed: Based on the activity time​ estimates, the expected times for each of the activities are ​(round your responses to two decimal​ places): Based on the activity time​ estimates, standard deviation for each of the activities is ​(enter your responses rounded to two decimal​ places):

A. lists the operations necessary to produce the component.

A route sheet A. lists the operations necessary to produce the component. B. shows in schematic form how a product is assembled. C. is a correction or modification of an engineering drawing or bill of materials. D. is an instruction to make a given quantity of a particular item.

D. an action plan to achieve a mission.

A strategy is A. established prior to establishing a mission. B. a functional area of the firm. C. the purpose for which an organization is established. D. an action plan to achieve a mission.

A. pinpoint activities that need to be closely watched.

Among the​ following, critical path and slack time analysis MOST help A. pinpoint activities that need to be closely watched. B. point out who is responsible for various activities. C. highlight relationships among project activities. D. managers define the project activities.

B. engages in international trade or investment.

An international business is a firm that A. produces a wide range of products. B. engages in international trade or investment. C. is not from the United States. D. hires​ non-U.S. citizens.

a) compare and contrast b) O 26% see xlsx

An​ avant-garde clothing manufacturer runs a series of​ high-profile, risque ads on a billboard on Highway 101 and regularly collects protest calls from people who are offended by them. The company has no idea how many people in total see the​ ad, but it has been collecting statistics on the number of phone calls from irate​ viewers: ​a) Choose the correct Pareto chart below. b) What percent of the total complaints can be attributed to the most prevalent​ complaint? The most prevalent complaint is _​, with __% of the total complaints.​

FMS see xlsx

Borges Machine​ Shop, Inc., has a​ 1-year contract for the production of 225,000 gear housings for a new​ off-road vehicle. Owner Luis Borges hopes the contract will be extended and the volume increased next year. Borges has developed costs for three alternatives. They are​ general-purpose equipment​ (GPE), flexible manufacturing system​ (FMS), and​ expensive, but​ efficient, dedicated machine​ (DM). The cost data​ follow: ​General-Purpose Equipment​ (GPE) Flexible Manufacturing System​ (FMS) Dedicated Machine​ (DM) Annual contracted units 225,000 225,000 225,000 Annual fixed cost $125,000 $225,000 $525,000 Per unit variable cost $15.00 $14.00 $13.00 Based on the​ cost, the process that is best suited for the current contracted volume is

a) 50000 b) 50000 300000 c) 300000 see xlsx

Borges Machine​ Shop, Inc., has a​ 1-year contract for the production of 225,000 gear housings for a new​ off-road vehicle. Owner Luis Borges hopes the contract will be extended and the volume increased next year. Borges has developed costs for three alternatives. They are​ general-purpose equipment​ (GPE), flexible manufacturing system​ (FMS), and​ expensive, but​ efficient, dedicated machine​ (DM). The cost data​ follow: ​General-Purpose Equipment​ (GPE) Flexible Manufacturing System​ (FMS) Dedicated Machine​ (DM) Annual contracted units 225,000 225,000 225,000 Annual fixed cost $150,000 $200,000 $500,000 Per unit variable cost $15.00 $14.00 $13.00 The option GPE is best when the contracted volume is below ___ units ​(enter your response as a whole​ number). The option FMS is best when the contracted volume is between ___ and ___ units ​(enter your responses as whole​ numbers). The option DM is best when the contracted volume is over ___ units ​(enter your response as a whole​ number).

a) .239 b) .246 c) 2.8% See xlsx

Charles Lackey operates a bakery in Idaho​ Falls, Idaho. Because of its excellent product and excellent​ location, demand has increased by 45​% in the last year. On far too many​ occasions, customers have not been able to purchase the bread of their choice. Because of the size of the​ store, no new ovens can be added. At a staff​ meeting, one employee suggested ways to load the ovens differently so that more loaves of bread can be baked at one time. This new process will require that the ovens be loaded by​ hand, requiring additional manpower. This is the only production change that will be made in order to meet the increased demand. The bakery currently makes 1,500 loaves per month. Employees are paid ​$8 per hour. In addition to the labor​ cost, Charles also has a constant utility cost per month of ​$550 and a per loaf ingredient cost of ​$0.40. Current multifactor productivity for 640 work hours per month​ = . ​loaves/dollar ​(round your response to three decimal​ places). After increasing the number of work hours to 928 per month​, the multifactor productivity​ = . ​loaves/dollar ​(round your response to three decimal​ places). The percentage increase in productivity​ = ​% ​(enter your response as a percentage rounded to two decimal​ places).

a) 13.33 b_ 16.66 c) 3.33 d) 25% See xlsx

Chuck Sox makes wooden boxes in which to ship motorcycles. Chuck and his three employees invest a total of 30 hours per day making the 400 boxes. ​a) Their productivity​ = ​boxes/hour ​(round your response to two decimal​ places). Chuck and his employees have discussed redesigning the process to improve efficiency. Suppose they can increase the rate to 500 boxes per day. ​b) Their new productivity​ = ​boxes/hour ​(round your response to two decimal​ places). ​c) The unit increase in productivity is ​boxes/hour ​(round your response to two decimal​ places). ​d) The percentage increase in productivity is ​(enter your response as a percentage rounded to two decimal​ places).

B. concerned with uniqueness.

Competing on differentiation is A. based upon flexibility. B. concerned with uniqueness. C. based upon​ low-cost leadership. D. concerned with reliability of scheduling.

D. supply chains.

Competition in the 21st century is no longer between​ companies; it is between A. countries. B. technologies. C. individuals. D. supply chains.

A Material B Machinery C Methods D Manpower I (A) Not enough parking II (B) Reading light not working III (C) Lost luggage IV (D) Not enough traffic police

Complete a​ fish-bone chart detailing reasons why an airline customer might be dissatisfied. Match each letter in the chart with the corresponding heading. Match each number in the chart with the corresponding reason.

See xlsx

Dave Fletcher was able to determine the activity times for constructing his laser scanning machine. Fletcher would like to determine​ ES, EF,​ LS, LF, and slack for each activity. The total project completion time and the critical path should also be determined. Here are the activity​ times: ​Dave's earliest start​ (ES) and earliest finish​ (EF) are: ​Dave's latest start​ (LS) and latest finish​ (LF) are: The slack times​ are:

A. to define the new​ good's or​ service's function.

Defining a product means A. to define the new​ good's or​ service's function. B. to decide to produce a component or service or purchase from an outside source. C. to list the hiearchy of​ components, their​ description, and the quantity of each required to make one unit of a product. D. to identify components by a coding scheme that specifies​ size, shape, and the type of processing.

A. Clean​ / Brush Shoes D. Collect Payment E. Buff F. Open and Apply Polish Transportation (arrow). Inspection (square).

For a shoe shine​ process, the following functions have been​ identified: Function Function Description A Clean​ / Brush Shoes B Obtain Polish C Open and Apply Polish D Buff E Inspect F Collect Payment If one was to prepare a process chart for the above identified functions​ then: Select the functions that will be represented as an operation using a circle in the process chart ​(check all that​ apply): A. Clean​ / Brush Shoes B. Inspect C. Obtain Polish D. Collect Payment E. Buff F. Open and Apply Polish Function​ "Obtain Polish" in the process chart will be represented by ___ Function​ "Inspect" in the process chart will be represented by ___

B. planning charts used to schedule resources and allocate time.

Gantt charts are A. widely used network techniques. B. planning charts used to schedule resources and allocate time. C. not easy to understand. D. not widely used.

A. ES​ + Activity time

How is the EF​ computed? A. ES​ + Activity time B. ​Max{EF of all immediate​ predecessors} C. ​Min{LS of all immediate following​ activities} D. LF −Activity time

No idea

Identify how changes within an organization affect the OM strategy for a company. For​ instance, discuss what impact the following internal factors might have on OM​ strategy:

C. a work order is created.

In a​ make-to-order system, when a customer places a request for a product or service with a​ producer, A. an engineering change notice is created. B. an assembly chart is created. C. a work order is created. D. a route sheet is created.

C. vision systems.

In many​ applications, human quality inspectors can be replaced effectively by A. automated storage and retrieval systems. B. RFID tags. C. vision systems. D. FMS.

a) 26 b) A - C - F - H. see xlsx

In the following table the activities with their precedence sequence and expected time​ (days) are listed for a project on which Carl​ Betterton's construction company is​ working: Activity Immediate​ Predecessor(s) Time​ (days) A − 7 B A 4 C A 6 D B 6 E B 4 F C 4 G D 6 H ​E, F 9 ​Carl's team should be able to complete the project in days. Critical path activities for​ Carl's project are

Pretty straightforward

In the following table the activities with their precedence sequence and expected time​ (days) are listed for a project on which Carl​ Betterton's construction company is​ working: The correct precedence diagram for the project is shown in

D. after costly or irreversible processes.

Inspections should NOT take place A. at your facility upon receipt of goods from your supplier. B. at your​ supplier's plant while the supplier is producing. C. during the​ step-by-step production process. D. after costly or irreversible processes.

a) 3 b).0240 c) 2.04 see xlsx

Lillian Fok is president of Lakefront​ Manufacturing, a producer of bicycle tires. Fok makes 1,200 tires per day with the following​ resources: ​Labor: 400 hours per day ​@​ $12.50 per hour Raw​ Material: 20,000 pounds per day​ @ ​$1.50 per pound ​Energy: ​$5,000 per day ​Capital: ​$10,000 per day ​a) Labor productivity per labor hour for these tires​ = ​tires/labor hour ​(round your response to two decimal​ places). ​b) Multifactor productivity for these tires​ = . ​tires/dollar ​(round your response to four decimal​ places). ​c) The percent change in multifactor productivity if Fok can reduce the energy bill by ​$950 per day without cutting production or changing any other inputs​ = ​(enter your response as a percentage rounded to two decimal​ places). ​Note: calculate the new multifactor productivity to four decimal places before calculating the percentage change.

A. process focus

Low-volume, high-variety production is best suited for which of the following process​ strategies? A. process focus B. product focus C. mass customization D. repetitive focus

48200000 55438000 b see xlsx

MacDonald​ Products, Inc., of​ Clarkson, New​ York, has the option of ​(a) proceeding immediately with production of a new​ top-of-the-line stereo TV that has just completed prototype testing or ​ (b) having the value analysis team complete a study. If Ed​ Lusk, VP for​ operations, proceeds with the existing prototype​ (option a), the firm can expect sales to be 120,000 units at ​$500 ​each, with a probability of 0.41 and a 0.59 probability of 80,000 at ​$500. ​If, however, he uses the value analysis team​ (option b), the firm expects sales of 80,000 units at ​$730​, with a probability of 0.61 and a 0.39 probability of 70,000 units at ​$730. Value​ engineering, at a cost of ​$115,000​, is only used in option b. Which option has the highest expected monetary value​ (EMV)? The EMV for option a is ​$____ and the EMV for option b is ​$___. ​Therefore, option __ has the highest expected monetary value. ​(Enter your responses as integers​.)

B. ​differentiation, low cost and response.

Managing quality helps build successful strategies of A. ​differentiation, time and service. B. ​differentiation, low cost and response. C. ​differentiation, low cost and service. D. ​differentiation, time and response.

a) compare/contrast b) 36.3, parking/drives see xlsx

Mary Beth​ Marrs, the manager of an apartment​ complex, feels overwhelmed by the number of complaints she is receiving. Using this​ information, choose the correct Pareto chart below. The Pareto chart indicates that most of the​ complaints, ___%, were caused by _____ ​(round your response to one decimal​ place).

a) 99900 b) 108037.5 c) 114775 d) K3 114775 see xlsx

McBurger, Inc., wants to redesign its kitchens to improve productivity and quality. Three​ designs, called designs​ K1, K2, and​ K3, are under consideration. No matter which design is​ used, daily production of sandwiches at a typical McBurger restaurant is for 500 sandwiches. A sandwich costs $1.20 to produce.​ Non-defective sandwiches​ sell, on the​ average, for $3.10 per sandwich. Defective sandwiches cannot be sold and are scrapped. The goal is to choose a design that maximizes the expected profit at a typical restaurant over a​ 300-day period. Designs​ K1, K2, and K3 cost $120,000​, $120,000​, and $140,000​, respectively. Under design​ K1, there is a .80 chance that 90 out of each 100 sandwiches are​ non-defective and a .20 chance that 70 out of each 100 sandwiches are​ non-defective. Under design​ K2, there is a .85 chance that 90 out of each 100 sandwiches are​ non-defective and a .15 chance that 75 out of each 100 sandwiches are​ non-defective. Under design​ K3, there is a .90 chance that 95 out of each 100 sandwiches are​ non-defective and a .10 chance that 80 out of each 100 sandwiches are​ non-defective. The expected profit level of design K1 is ​$___. ​(Enter your response as a real number rounded to two decimal places.​) The expected profit level of design K2 is ​$___. ​(Enter your response as a real number rounded to two decimal places.​) The expected profit level of design K3 is ​$___. ​(Enter your response as a real number rounded to two decimal places.​) What is the expected profit level of the design that achieves the maximum expected​ 300-day profit​ level? Design __ achieves the maximum expected​ 300-day profit​ level, with a profit of ​$___. ​(Enter your response as a real number rounded to two decimal places.​)

D. an engineering drawing.

Most manufacturing items and their components are defined by A. the​ make-or-buy decision. B. a BOM. C. group technology. D. an engineering drawing.

D. transition to production.

Moving a product from development to production is referred to as A. product definition. B. product design. C. product development. D. transition to production.

A. delayed customization.

Operation of a hair salon is an example of A. delayed customization. B. modularization. C. automation. D. an assembly line.

Alpha 3500 3500000 Bravo 2500 4375000 Charlie 2250 7875000 see xlsx

Prepare a​ product-by-value analysis for the following​ products, and given the position in its life​ cycle, identify the issues likely to confront the operations​ manager, and his or her possible actions. Product Alpha has annual sales of 1,000 units and a contribution of $3,500 per​ unit; it is in the introductory stage. Product Bravo has annual sales of 1,750 units and a contribution of $2,500 per​ unit; it is in the growth stage. Product Charlie has annual sales of 3,500 units and a contribution of $2,250 per​ unit; it is in the decline stage. ​Product-by-value analysis Product | Individual dollar contribution | Total annual dollar contribution Alpha Bravo Charlie

A. inputs decrease while outputs remain the same.

Productivity increases when A. inputs decrease while outputs remain the same. B. outputs decrease while inputs remain the same. C. inputs increase while outputs remain the same. D. inputs and outputs increase proportionately.

Mexico: 3.8 Panama: 4.4 Costa Rica: 4.1 Peru: 4.8 Mexico See xlsx

Ranga Ramasesh is the operations manager for a firm that is trying to decide which one of four countries it should research for possible outsourcing providers. The first step is to select a country based on cultural risk​ factors, which are critical to eventual business success with the provider. Ranga has reviewed outsourcing provider directories and found that the four countries in the table below have an ample number of providers from which they can choose. To aid in the country selection​ step, he has enlisted the aid of a cultural​ expert, John​ Wang, who has provided ratings of the various criteria in the table below. The resulting ratings are on a 1 to 10​ scale, where 1 is a low risk and 10 is a high risk.​ Further, John Wang has determined six criteria weightings. ​ Trust, with a weight of 0.40​; ​Quality, with 0.20​; ​Religious, with0.10​; ​Individualism, with 0.10​; ​Time, with 0.10​; and​ Uncertainty, with 0.10. Using the weighted​ factor-rating method, which country should Ranga​ select? In the following​ table, compute the total weighted score for each candidate ​(enter each response as a decimal rounded to one​ place). Selection Criterion Weight Mexico Panama Costa Rica Peru Trust 0.40 2 2 1 3 Society value of quality work 0.20 7 10 9 10 Religious attitudes 0.10 3 3 3 5 Individualism attitudes 0.10 6 5 5 6 Time orientation attitudes 0.10 4 6 7 3 Uncertainity avoidance attitude 0.10 3 2 4 2 Total Weighted​ Score: ___ has the lowest total weighted risk score and should be the choice for outsourcing.

D. ​strengths, opportunities,​ weaknesses, and threats.

SWOT analysis refers to A. ​support, opponents,​ weaknesses, and threats. B. ​strengths, opponents,​ weaknesses, and threats. C. ​support, opportunities,​ weaknesses, and threats. D. ​strengths, opportunities,​ weaknesses, and threats.

A. the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.

The American Society for Quality defines quality as A. the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. B. the degree of excellence at an acceptable price and the control of variability at an acceptable cost. C. even though it cannot be​ defined, you know what it is. D. how well a product fits patterns of consumer preferences.

Pretty straightforward

The City Commission of Nashville has decided to build a botanical garden and picnic area in the heart of the city for the recreation of its citizens. The precedence table for all the activities required to construct this area successfully is as​ follows:

Production

The creation of goods and services is referred to​ as: A. design. B. formation. C. production. D. transformation.

B. longest time path through the network.

The critical path of a network is the A. shortest time path through the network. B. longest time path through the network. C. path with the most activities. D. path with the fewest activities.

A. services.

The economic activities that typically produce an intangible product are referred to as A. services. B. products. C. goods. D. phantoms.

A. Frederick W. Taylor.

The father of scientific management is A. Frederick W. Taylor. B. Henry Ford. C. Henry L. Gantt. D. Eli Whitney.

See xlsx

The following is a table of activities associated with a project at Rafay​ Ishfaq's software firm in​ Chicago, their​ durations, what activities each must precede and the crash cost to reduce duration per​ week: Suppose that Rafay is only given 7 weeks​ (instead of 10​) to complete the project. By how many weeks should each activity be crashed in order to meet the​ deadline? Assume that you can crash an activity down to 0 weeks duration What is the total crashing​ cost? ​$.

D. W. Edwards Deming.

The person who believed that management must do more to improve the work environment and processes so that quality can be improved was A. Walter Shewhart. B. Henry Ford. C. Eli Whitney. D. W. Edwards Deming.

D. the job is familiar to the existing organization.

The project organization may be LESS helpful when A. work tasks can be defined with a specific goal and deadline. B. the work contains complex interrelated tasks requiring specialized skills. C. the project cuts across organizational lines. D. the job is familiar to the existing organization.

A. phase out all trade and tariff barriers among​ Canada, Mexico, and the U.S.

The stated purposed of NAFTA is to A. phase out all trade and tariff barriers among​ Canada, Mexico, and the U.S. B. reduce the outsourcing of jobs to foreign countries. C. gain membership in the WTO. D. increase product innovation in the wireless communication sector.

1. C. Starbucks, as it provides the special atmosphere and aroma of fresh coffee. 2. D. Wal-Mart, as it has the low overhead and huge buying power to pressure its suppliers into concessions. 3. A. Hewlett-Packard, as it demonstrates flexibility in both design and volume changes in the volatile world of PC.

The text provides three primary strategic approaches​ (differentiation, cost, and​ response) for achieving competitive advantage. Provide an example of each. Support your choices. Choose the correct example of differentiation and its explanation below. A. Hewlett-Packard, as it demonstrates flexibility in both design and volume changes in the volatile world of PC. B. Starbucks, as it provides the best cheap coffees, including canned, ground, fair trade and organic coffees. C. Starbucks, as it provides the special atmosphere and aroma of fresh coffee. D. Hewlett-Packard, as it provides personal computers at the best and cheapest prices. Choose the correct example of cost leadership and its explanation below. A. Disney Magic Kingdom, as here people are surrounded by a dynamic visual and sound experience. B. Disney Magic Kingdom, as it provides the best free and low-cost attractions and places to visit. C. Wal-Mart, as it provides the fast product delivery to the customers. D. Wal-Mart, as it has the low overhead and huge buying power to pressure its suppliers into concessions. Choose the correct example of response and its explanation below. A. Hewlett-Packard, as it demonstrates flexibility in both design and volume changes in the volatile world of PC. B. Disney Magic Kingdom, as it provides the best free and low-cost attractions and places to visit. C. Disney Magic Kingdom, as here people are surrounded by a dynamic visual and sound experience. D. Hewlett-Packard, as it provides personal computers at the best and cheapest prices

D. ​planning, scheduling, and controlling

The three phases involved in the management of large projects are A. ​scheduling, operating, and evaluating. B. ​scheduling, designing, and operating. C. ​planning, scheduling, and evaluating. D. ​planning, scheduling, and controlling.

125 See xlsx

This​ year, Druehl,​ Inc., will produce 60,000 hot water heaters at its plant in​ Delaware, in order to meet expected global demand. To accomplish​ this, each laborer at the plant will work 160 hours per month. If the labor productivity at the plant is 0.25 hot water heaters per labor​ hour, how many laborers are employed at the​ plant? Number of laborers employed by the plant​ = laborers ​(round your answer to the nearest whole​ number).

C. flowchart

What is a drawing of the movement of​ material, product or​ people? A. AIS B. RFID C. flowchart D. process chart

C. ​process-chain-network analysis

What is analysis that focuses on the ways in which processes can be designed to optimize interaction between firms and their​ customers? A. ​product-by-value analysis B. value analysis C. ​process-chain-network analysis D. value engineering

C. flexibility

What is the ability to respond with little penalty in​ time, cost, or customer​ value? A. repetitive process B. postponement C. flexibility D. mass customization

A. The goal is to produce customized​ products, whenever and wherever needed.

What is the goal for mass​ customization? A. The goal is to produce customized​ products, whenever and wherever needed. B. The goal is to seek creative​ designs, efficient​ production, and​ high-quality goods via international collaboration. C. The goal is to enrich jobs and move more decision making to the individual contributor. D. The goal is to let operations managers work with their supply chain to viciously cut inventories at every level.

D. Microsoft Project

What is the most popular example of specialized software for managing​ projects? A. Project Apple B. Microsoft Management Tool C. ​PERT/CPM+ D. Microsoft Project

A. crash time

What is the shortest duration required to complete an​ activity? A. crash time B. optimistic time C. pessimistic time D. most likely time

B. modular design.

When ordering a new​ zagflatz, customers must choose the style of three major​ components, each of which has about ten variations. This is an example of A. environmentally friendly design. B. modular design. C. CAD. D. robust design.

B. higher warranty costs

Which of the following DOES NOT increase profit by improving​ quality? A. increased productivity B. higher warranty costs C. improved reputation D. flexible pricing

A. process and capacity design

Which of the following OM decisions determines how a good or service is produced and commits management to specific​ technology, quality, human​ resources, and capital​ investment? A. process and capacity design B. managing quality C. design of goods and services D. human resources and job design

B. sales

Which of the following activities at an airline is NOT an operations​ activity? A. crew scheduling B. sales C. flying D. catering

A. research and development

Which of the following costs is NOT a cost of​ quality? A. research and development B. scrap C. rework D. lost goodwill

B. reliability

Which of the following determinants of service quality means the firm performs the service right the first time and that the firm honors its​ promises? A. credibility B. reliability C. responsiveness D. competence

A. monitoring resources

Which of the following does NOT belong to the planning phase of project​ management? A. monitoring resources B. defining the project C. team organization D. goal setting

B. based on providing uniqueness

Which of the following does not represent competing on​ response? A. based on flexibility B. based on providing uniqueness C. concerned with reliability of scheduling D. based on quickness

B. multidomestic

Which of the following international operations strategies uses decentralized authority with substantial autonomy at each​ business? A. international B. multidomestic C. transnational D. global

D. reduced standardization of components

Which of the following is NOT a benefit generated by manufacturability and value​ engineering? A. improved job design and job safety B. reduced complexity of the product C. reduction of environmental impact D. reduced standardization of components

A. service blueprinting

Which of the following is NOT a production technology that enhances production and​ productivity? A. service blueprinting B. vision systems C. process control D. automatic identification systems

A. attract and retain local talent

Which of the following is NOT a reason why domestic business operations decide to change to some form of international​ operation? A. attract and retain local talent B. improve operations C. improve the supply chain D. improve products

D. reduce capacity

Which of the following is NOT an OM​ strategy/issue during the growth stage of the product life​ cycle? A. forecasting critical B. shift towards product focus C. enhance distribution D. reduce capacity

A. RFID

Which of the following is NOT an example of​ technology's impact on the financial services​ industry? A. RFID B. Internet stock trading C. debit cards D. electronic funds transfer

A. competitors

Which of the following is NOT considered to be a​ stakeholder? A. competitors B. customers C. community members D. distributors

A. research and development

Which of the following is NOT considered to be one of the three primary functions that all organizations​ perform? A. research and development B. marketing C. ​production/operations D. ​finance/accounting

B. ​finance/accounting

Which of the following is NOT one of the 10 strategic OM decisions listed in the​ text? A. layout B. ​finance/accounting C. location D. quality

D. Eliminate formal organization structures such as teams and quality circles.

Which of the following is NOT one of the techniques for building employee​ empowerment? A. Build communication networks that include employees. B. Build​ high-morale organizations. C. Develop​ open, supportive supervisors. D. Eliminate formal organization structures such as teams and quality circles.

A. sequencing and allotting time to all project activities

Which of the following is NOT part of project​ controlling? A. sequencing and allotting time to all project activities B. using a feedback loop to revise the project plan C. shifting resources to where they are needed most D. close monitoring of​ resources, costs,​ quality, and budgets

A. Competitors are well established.

Which of the following is a characteristic of the maturity phase of the product life​ cycle? A. Competitors are well established. B. Products are​ "fine-tuned." C. Product designs begin to stabilize. D. Products are considered for termination.

B. There is the inherent danger of placing too much emphasis on the critical path.

Which of the following is a limitation of PERT and​ CPM? A. The graphical nature of a network delays comprehension of the activity​ list's interrelationships. B. There is the inherent danger of placing too much emphasis on the critical path. C. They can be used only to monitor schedules. D. They are applicable to only a narrow variety of projects and industries.

D. joint ventures

Which of the following is an external product development​ strategy? A. new internally developed products B. migrations of existing products C. enhancements to existing products D. joint ventures

A. kaizen

Which of the following is the Japanese term used to describe continuous improvement​ efforts? A. kaizen B. kanban C. ​poka-yoke D. six sigma

A. subtasks in major tasks

Which of the following is the THIRD level in work breakdown structure​ (WBS)? A. subtasks in major tasks B. major tasks in the project C. activities to be completed D. project

B. mission

Which of the following is the purpose or rationale for an​ organization's existence? A. strategy B. mission C. charter D. articles of incorporation

C. Decision trees should only be used for​ new-product decisions when no uncertainty is present.

Which of the following statements is NOT true regarding decision​ trees? A. A decision tree is a great tool for thinking through a problem. B. Decision trees can be used for other management problems besides product design. C. Decision trees should only be used for​ new-product decisions when no uncertainty is present. D. Decision trees are particularly helpful when there are a series of decisions and various outcomes that lead to subsequent decisions followed by other outcomes.

C. Joint ventures are more likely to work when the risks are unknown.

Which of the following statements is NOT true regarding joint​ ventures? A. Joint ventures are usually between just two firms. B. Joint ventures are firms establishing joint ownership to pursue new products or markets. C. Joint ventures are more likely to work when the risks are unknown. D. Ownership can be​ 50-50, or one owner can assume a larger portion to ensure tighter control.

A. Process redesign is also called process reinvention.

Which of the following statements is NOT true regarding process​ redesign? A. Process redesign is also called process reinvention. B. Process redesign also focuses on those activities that cross functional lines. C. Process redesign is also called process reengineering. D. Effective process redesign works only if the basic process and its objectives are reexamined.

B. The manager may be able to influence the quality of the service but has little control over the​ customers' expectation.

Which of the following statements is NOT true regarding the importance of the role that an operations manager plays in addressing service​ quality? A. Managers must expect exceptions. B. The manager may be able to influence the quality of the service but has little control over the​ customers' expectation. C. The operations manager should realize that the​ customer' expectations are the standard against which the service is judged. D. The tangible component of many services is important.

D. The term​ "products" refers to tangible goods only.

Which of the following statements is NOT​ true? A. Many service firms refer to their offerings as​ "products." B. The objective of the product decision is to develop and implement a product strategy that meets the demands of the marketplace with a competitive advantage. C. The product decision includes the​ selection, definition, and design of products. D. The term​ "products" refers to tangible goods only.

B. Economic change brings increasing levels of affluence in the short run but economic cycles and price changes in the long run.

Which of the following statements is NOT​ true? A. Sociological and demographic change may appear in such factors as decreasing family size. B. Economic change brings increasing levels of affluence in the short run but economic cycles and price changes in the long run. C. ​Political/legal change brings about new trade​ agreements, tariffs, and government requirements. D. Understanding the customer is the premier issue in​ new-product development.

B. filing a tax return

Which of the following tasks would NOT typically represent an operations management activity at Hard Rock​ Cafe? A. designing an efficient layout B. filing a tax return C. preparing an employee schedule D. receiving a shipment of incoming food ingredients

B. ​3-D printing

Which of the following technologies is particularly useful for prototype development and small lot​ production? A. CAM B. ​3-D printing C. CAD D. STEP

C. service factory

Which of the quadrants in the service process matrix has low labor intensity and low​ customization? A. service shop B. professional service C. service factory D. mass service

B. potential creation of future competition

Which of these is NOT an advantage of​ outsourcing? A. cost savings B. potential creation of future competition C. gaining outside expertise D. accessing outside technology

B. inspecting

Which of these is NOT one of the basic functions of the management​ process? A. controlling B. inspecting C. staffing D. leading

B. standard time

Which of these time estimates is NOT used in​ PERT? A. most likely time B. standard time C. optimistic time D. pessimistic time

C. automation

Which service strategy describes separating services that may lend themselves to some type of​ automation? A. separation B. modules C. automation D. focus

B. ​fish-bone charts.

​Cause-and-effect diagrams are also known as A. flowcharts. B. ​fish-bone charts. C. Pareto charts. D. target specification graphs.


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