MGT 2530 CH 1-5
____ are the generation that currently makes up the largest number of individuals in America. (CH 4)
Gen Z
Different motivators are needed for employees working at small firms. These include all of the following except (CH 5)
a "one style fits all" approach
Noel says, "I can type 70 words per minute with no errors." He is expressing (CH 3)
a high self efficacy
What form of diversity management is an organization adopting when it assumes that all diverse people will learn to fit in or become like the dominant group? (CH 4)
assimilation
____ is the extent to which a job enables an individual to experience freedom, independence, and discretion. (CH 5)
autonomy
Harold Kelley hypothesized that people make causal attributions by observing (CH 4)
consensus, distinctiveness, and consistency
Which of the following is not a content theory of motivation? (CH 5)
equity theory
Expectancy theory states that people are motivated to behave in ways that produce desired combinations of ________ outcomes. (CH 5)
expected
If a person views a situation as having high consensus, high distinctiveness, and low consistency, he or she is likely to make an attribution of (CH 4)
external causes
Spatial intelligence is likely to be most valuable to a (CH 3) politician minister college prof fighter pilot musician
fighter pilot
Lorenzo, a new lawyer at Hughes, Hernandez, and Long, is under pressure to maximize his billable hours. If he doesn't bill enough hours, he will receive negative performance reviews and is likely to lose his job. Lorenzo starts rounding up the minutes on each of his phone calls and meetings to the next 10-minute level. This is an example of... (CH 1) ill-conceived goals motivated blindness indirect blindness the slippery slope overvaluing outcomes
ill-conceived goals
The person-situation distinction allows you to consider unique individual factors as well as situation factors that might be the source of the problem. If an employee leaves because his or her job has become boring and less meaningful, this reflects a(n) ________ factor. (CH 1) person individual situation group/team level organizational level
individual
Which of the following is not one of the basic dimensions of the Big Five personality dimensions? (CH 3)
locus of control
A person will experience ________ when his or her outcome to input ratio is less than that of a relevant comparison person. (CH 5)
negative inequity
_______ programs help employees to integrate, assimilate, and transition to new jobs. (CH 2) incoming onboarding involvement sink or swim engagement
onboarding
If your goal is to do well in school and graduate on time and with honors, you are likely to experience __________ emotions such as joy, gratitude, pride, satisfaction, contentment, and relief. (CH 3)
positive
Marie works as a project manager for a major consumer products firm. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. Marie's beliefs represent a(n) (CH 2) high level of emotional labor employment contract high normative commitment high affective commitment psychological contract
psychological contract
Devon enjoys the job that he's been at since graduating from college three years ago. He has a friend who just took a similar position at another firm and the company has an opening that would fit Devon's experience. The company is offering a 20 percent wage increase, as well a leadership role after a three-month training program. When considering this offer, Devon is thinking about ________ factors. (CH 1) individual group organizational interactional situation
situation
With only five years left until his planned retirement, Edward was quite upset when he was removed from a project team comprised mostly of Millennials. It is quite possible that the Millennials were reacting to a __________ of older workers. (CH 4)
stereotype
Interpersonal skills involve all of the following except... (CH 1) active listening positive attitudes effective communication respectful interactions teamwork
teamwork
Danny is convinced that the new recycling program implemented at his company is worth the extra effort of sorting his waste. He believes in this so strongly that he reminds everyone in the department that they should all get on board and gives an extensive presentation at the monthly meeting. Danny values (CH 2) conformity power universalism hedonism stimulation
universalism
People with __________ often see the causes of events in their lives as due to luck or other environmental factors. (CH 3)
an external locus of control
You are unlikely to say anything to someone smoking on your smoke-free campus if you have no intention of confronting the smoker. Your intention reflects the __________ component of your attitude toward people smoking on campus. (CH 2) behavioral intellectual cognitive normative affective
behavioral
Rosario and Pamela work together. They are also friends outside of work. Rosario and Pamela are constantly texting each other. Their supervisor comments that, while this might be fine outside of work, it's inappropriate to constantly text each other in the office. This is an example of (CH 4)
context of interaction
___ are the statistical measurements of populations and their qualities (such as age, race, gender, or income) over time. (CH 4)
demographics
What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs? (CH 1) resolving solving dissolving ignoring avoiding
dissolving
________ occurs when we hold others less accountable for unethical behavior when it's carried out through third parties. (CH 1) ill-conceived goals motivated blindness indirect blindness the slippery slope overvaluing outcomes
indirect blindness
Which of the following is the most fixed of a person's individual differences? (CH 3) attitudes intelligence self efficacy self esteem emotions
intelligence
The potential to understand and regulate yourself is ________ intelligence. (CH 3)
intrApersonal
Which of the following is not an element of emotional intelligence? (CH 3)
intrApersonal intelligence
Self-determination theory focuses on the needs that drive ________ motivation. (CH 5)
intrinsic
____ occurs when an individual is "turned on to one's work because of the positive internal feelings that are generated by doing well." (CH 5)
intrinsic motivation
The need for belonging is part of the need for (CH 5)
love
The final step of the three-step approach of the organizing framework is... (CH 1) identify the OB concepts define the problem make recommendations build a consensus delicate the problem
make recommendations
Examples of organizational citizenship behavior (OCB) include all of the following except (CH 2) constructive statements about the company suggestions for improvement training and onboarding programs not expressing interest in the work of others respecting housekeeping rules
not expressing interest in the work of others
Which of the following is not a soft skill? (CH 1) active listening operations problem solving decision making critical thinking
operations
Stage 1 of social perception is (CH 4)
selective attention/comprehension
Schwartz's model suggests that: values are unstable. values are important but have no direct effect on motivation. values may conflict with each other. we are always aware of our values and how they influence us. values are formed when we are in our early adulthood. (CH 2)
values may conflict with each eachother
A person who ___________ is relatively unconstrained by situational forces and effects environmental change. (CH 3)
has a proactive personality
When Martin has a perceived conflict with a coworker, he will send them emails that are taunting or insulting. This is an example of (CH 2) OCB COW CWB POS EEG
CWB
Which of the following is Step ! in the three steps of the applied approach to problem solving? (CH 1 ) identify potential causes using OB concepts and theories make recommendations and (if appropriate) take action find systematic process for closing a gap in knowledge define the problem determine whether the issue is a lack of hard versus soft skills
define the problem
The ________ model suggests that managers should monitor employees' perceptions of fairness. (CH 2) met expectations need fulfillment equity value attainment dispositional components
equity
The _________ perspective states that behavior is a function of interdependent person and situation factors. (CH 1) interactional ethical problem-solving contingency individualistic
interactional
Core self-evaluations represent a broad personality trait comprised of all of the following except (CH 3)
interpersonal intelligence
_____ is the extent to which an individual identifies with an organization and commits to its goals. (CH 2) perceived organizational support organizational commitment organizational satisfaction job involvement job satisfaction
organizational commitment
Manuel works for ABC Corporation. He feels quite comfortable expressing his opinions about a wide variety of issues facing the company without fear of reprisal. This reflects ABC's (CH 4)
psychological safety
The organizational dimensions of diversity include all of the following except (CH 4)
income
Which of the following is not an example of a hygiene factor in Herzberg's motivator-hygiene model? (CH 5)
advancement
Personal attitudes affect ________ via ________. (CH 2) behavior; values behavior; intentions values; behavior values; intentions values; cognitions
behavior; intentions
______ refers to how long we focus on an activity. (CH 5)
persistence