MGT 2660 Supervision: Middle Management Chapter 9

_____ are process-oriented, positive-people team members who are effective listeners and facilitators of any conflict among team members.

Communicators

Which of the following is NOT one of the four stages of group development?

Conforming

_____ are factors that an organization's management has little control over.

External change forces

A group is considered to be two or more people who communicate and work together occasionally.

False

According to Tuckman's stages of group development, a team will never regress to a previous stage.

False

An organization should change to meet external environmental changes, but should resist any changes that affect the organization internally.

False

Being a member of a high performing, problem solving task force brings out feelings of insecurity in individuals.

False

Employees are more likely to support a change if it affects them adversely.

False

Group norms are always positive.

False

Groups rarely result in synergy.

False

Groups that are very congenial, agree on goals and feel like a team, will always succeed.

False

In the storming stage of group development, supervisors should react to conflict by suppressing it.

False

Informal groups are those formed by the management of an organization.

False

It is impossible for an organization to plan for change.

False

Management has absolute control over external change forces.

False

The forming stage of group development is typically a period of conflict and organization.

False

The larger the group, the easier it is for members to interact with each other.

False

Which of the following is NOT a benefit that members can derive from participation in an informal group?

Satisfaction of bureaucratic needs

A limitation of groups is that they can encourage social loafing.

True

A major advantage of groups is that they provide an opportunity for members to satisfy security and relationship needs.

True

Internal power struggles and failure to achieve goals can prevent group cohesiveness.

True

New organizational initiatives and goals are examples of internal change forces.

True

One of the reasons that a team might fail is because the team does not have clear purpose.

True

Organizational effectiveness results from activities that improve the organization's structure, technology, and people.

True

Self-managed work teams operate by member consensus rather than management direction.

True

Synergy is a concept that states that the whole is greater than the sum of its parts.

True

Team members should listen, connect and communicate with each other.

True

The ideal size for a fact-finding group is larger than that of a problem-solving group.

True

The more alike group members are in age, background, value systems, education, and personality type, the more similarly they see things.

True

The best group composition for a group designed to perform a complex task is:

a group with diverse backgrounds and value systems.

Changing an organization's technology includes:

altering research direction and techniques.

Informal groups:

evolve out of employees' need for social interaction.

The mutual liking and team feeling in a group is known as:

group cohesiveness.

Cohesiveness is positively impacted by all of the following, EXCEPT:

internal power struggles.

Conflict over goals, task behaviors, and leadership roles can be expected typically in the ____ stage of group development.

storming

Social loafing means that an individual is _____ when working with others as a team.

taking a free ride

A ____ is a collection of people who must rely on group cooperation in order to experience the most success possible and thereby achieve the organization's goals.

team

Which of the following would be an example of an external change force?

Change in government regulation

A virtuoso group is an example of an informal group.

False

The size of a group has no effect on its effectiveness.

False

Which of the following is an informal group?

Friendship group

____ are examples of formal groups.

Network groups

Which of the following would be an internal change force?

New organizational objectives

____ are the rules of behavior developed by group members.

Norms

A team is a collection of people who must rely on group cooperation to achieve its goals.

True

Changing the organization's people may require also changing the recruiting and selection policies and procedures of that organization.

True

Committees and task forces are examples of formal groups.

True

The stage of group development in which the group develops open communication and group cohesion is the ____ stage.

norming

Changing an organization's structure involves:

rearranging authority-responsibility relationships.

Changing an organization's people involves:

revising training and development activities.