MGT 2660 Supervision: Middle Management Chapter 9
_____ are process-oriented, positive-people team members who are effective listeners and facilitators of any conflict among team members.
Communicators
Which of the following is NOT one of the four stages of group development?
Conforming
_____ are factors that an organization's management has little control over.
External change forces
A group is considered to be two or more people who communicate and work together occasionally.
False
According to Tuckman's stages of group development, a team will never regress to a previous stage.
False
An organization should change to meet external environmental changes, but should resist any changes that affect the organization internally.
False
Being a member of a high performing, problem solving task force brings out feelings of insecurity in individuals.
False
Employees are more likely to support a change if it affects them adversely.
False
Group norms are always positive.
False
Groups rarely result in synergy.
False
Groups that are very congenial, agree on goals and feel like a team, will always succeed.
False
In the storming stage of group development, supervisors should react to conflict by suppressing it.
False
Informal groups are those formed by the management of an organization.
False
It is impossible for an organization to plan for change.
False
Management has absolute control over external change forces.
False
The forming stage of group development is typically a period of conflict and organization.
False
The larger the group, the easier it is for members to interact with each other.
False
Which of the following is NOT a benefit that members can derive from participation in an informal group?
Satisfaction of bureaucratic needs
A limitation of groups is that they can encourage social loafing.
True
A major advantage of groups is that they provide an opportunity for members to satisfy security and relationship needs.
True
Internal power struggles and failure to achieve goals can prevent group cohesiveness.
True
New organizational initiatives and goals are examples of internal change forces.
True
One of the reasons that a team might fail is because the team does not have clear purpose.
True
Organizational effectiveness results from activities that improve the organization's structure, technology, and people.
True
Self-managed work teams operate by member consensus rather than management direction.
True
Synergy is a concept that states that the whole is greater than the sum of its parts.
True
Team members should listen, connect and communicate with each other.
True
The ideal size for a fact-finding group is larger than that of a problem-solving group.
True
The more alike group members are in age, background, value systems, education, and personality type, the more similarly they see things.
True
The best group composition for a group designed to perform a complex task is:
a group with diverse backgrounds and value systems.
Changing an organization's technology includes:
altering research direction and techniques.
Informal groups:
evolve out of employees' need for social interaction.
The mutual liking and team feeling in a group is known as:
group cohesiveness.
Cohesiveness is positively impacted by all of the following, EXCEPT:
internal power struggles.
Conflict over goals, task behaviors, and leadership roles can be expected typically in the ____ stage of group development.
storming
Social loafing means that an individual is _____ when working with others as a team.
taking a free ride
A ____ is a collection of people who must rely on group cooperation in order to experience the most success possible and thereby achieve the organization's goals.
team
Which of the following would be an example of an external change force?
Change in government regulation
A virtuoso group is an example of an informal group.
False
The size of a group has no effect on its effectiveness.
False
Which of the following is an informal group?
Friendship group
____ are examples of formal groups.
Network groups
Which of the following would be an internal change force?
New organizational objectives
____ are the rules of behavior developed by group members.
Norms
A team is a collection of people who must rely on group cooperation to achieve its goals.
True
Changing the organization's people may require also changing the recruiting and selection policies and procedures of that organization.
True
Committees and task forces are examples of formal groups.
True
The stage of group development in which the group develops open communication and group cohesion is the ____ stage.
norming
Changing an organization's structure involves:
rearranging authority-responsibility relationships.
Changing an organization's people involves:
revising training and development activities.