MGT 286 Final

33. Which of the following is NOT a part of the writing process?

Adding elaborate synonyms

17. Which of the following should you do when you engage in small talk?

Ask questions

47. Which of the following is NOT a way to alleviate the social pressures associated with public speaking?

Be hard on yourself

42. A resume should:

Be visually appealing

43. Which of the following is a mandatory section of a resume?

Both A and B Education and Experience

50. Which of the following is appropriate in a PowerPoint presentation?F

Both A and C Interesting visuals and Visuals that illustrate complex data

29. Which of the following is a benefit of working in teams?

Both A and C More creativity and More output

28. Which of the following is NOT a primary consideration in making ethical communication decisions?

Career advancement

20. The communication model starts with what?

Communication need

45. A business report containing in-depth analyses would be best organized according to what?

Criteria

34. Which writing approach is standard in professional communication and gives the conclusion first, followed by an explanation?

Direct approach

19. Self-awareness, self-management, social awareness, and relationship management are components of what?

Emotional intelligence

40. What should a cover letter do?

Express an interest in the company and position. Highlight how your background specifically matches the job qualifications. Reveal a bit about your personality. D. ALL OF THE ABOVE

25. Which of the following is the most rich form of communication?

Face-to-face meeting

1. When engaged in small talk, you should not ask follow-up questions.

False

11. Email subject lines should be broad and unspecific.

False

12. The primary purpose of writing is to sound impressive.

False

14. To help deal with public speaking anxiety, you should learn to have positive feelings about public speaking.

False

15. It is best not to look at notes too much during a presentation, but if you are giving a PowerPoint, you can look at the computer screen for much of the presentation.

False

5. Conflict in groups should focus on personalities, not issues.

False

6. In a group, consensus is required for every decision.

False

8. If you are writing an email to your company, and it contains information some employees may respond to negatively, you should use the direct approach.

False

9. You should be a perfectionist when drafting a piece of writing.

False

24. A person who says they are glad about something while frowning and slumping shoulders is exhibiting what communication barrier?

Inappropriate or conflicting signals

23. Which of the following are nonverbal communication barriers?

Inappropriate or conflicting signals Differences in perception Inappropriate emotions D. ALL OF THE ABOVE

35. Which writing approach gives an explanation and then the conclusion, and is best when a message may be received negatively?

Indirect approach

41. A cover letter should be which of the following?

Informative

26. Which of the following is the most lean form of communication?

Instant message

22. Which of the following is NOT a verbal communication barrier?

Interpreting the communication context

48. Which of the following should you do when you prepare a presentation?

Know exactly how you will open and close.

21. Communication among peers is called what?

Lateral Communication

39. Which of the following is NOT a way to write good paragraphs?

Lengthen the paragraph as much as possible

18. What are ways you can show interest when engaged in small talk?

Nod Repeat what is said Look at the person you are talking to D. ALL OF THE ABOVE

31. Body movement, physical appearance, and voice qualities are examples of what?

Nonverbal communication

38. Which of the following should you use when writing in a professional setting?

Ornate words

16. Which of the following is NOT a basic component of good communication?

Ornateness

32. Meeting agendas should include what?

Purpose Date, time, and location Topics to discuss D. ALL OF THE ABOVE

27. What are lean media best used for?

Routine messages

36. Which of the following should you NOT do when you are drafting?

Schedule a reasonable amount of time

44. Which of the following is true of bullet points on resumes?

They should start with an action verb

46. Which of the following is NOT a reason to cite sources carefully when writing a business report?

To make the report seem more polished

10. In general, emails should be as brief as possible.

True

13. The primary purpose of writing is to express good ideas clearly.

True

2. When engaged in small talk, you should limit yourself to 20 second turns.

True

3. In the communication model, the audience can also send messages back to the sender.

True

4. Difficult, complex, or emotional messages should be conveyed with more rich media.

True

7. Before having a meeting, you should first decide if a meeting is entirely necessary.

True

30. Which of the following should you NOT do when giving constructive feedback?

Use general labels

37. Which of the following is a good strategy for proofreading?

Waiting a while before you proofread

49. When you give a presentation, you should:

Wear nice clothes