MGT 301 Ch11 SmartBook

Which of the following are characteristics of a Type A behavior pattern? Competitive Patient Deadline-focused Hurried

1.) Competitive 2.) Deadline-focused 3.) Hurried

People with high rates of self-efficacy, including generalized self-efficacy, tend to have what characteristics? Higher rates of motivation High job performance High rates of burnout Poor academic performance

1.) Higher rates of motivation 2.) High job performance

Which traits are elements of an individual's core self-evaluation? Locus of control Self-esteem Emotional stability Openness to experience Self-efficacy

1.) Locus of control 2.) Self-esteem 3.) Emotional stability 4.) Self-efficacy

What are examples of work-life conflict? Keeping a calm and cheerful tone, even if a customer is yelling at you Missing an afternoon at work because you had to pick up your sick child from school Feeling frustrated that your job pays less than you would like Skipping your son's soccer game to attend a work meeting

1.) Missing an afternoon at work because you had to pick up your sick child from school 2.) Skipping your son's soccer game to attend a work meeting

Which groups are often incorrectly perceived as having low organizational commitment? Pregnant women Mothers Fathers Men with pregnant wives or girlfriends

1.) Pregnant women 2.) Mothers

Which of the following are common ways that employees express burnout? Showing indifference to performance Taking longer lunch breaks Missed deadlines Increased productivity

1.) Showing indifference to performance 2.) Taking longer lunch breaks 3.) Missed deadlines

What are the types of employee behavior that managers can influence? Turnover and absenteeism Self-esteem and locus of control Counterproductive work behaviors Performance and productivity Organizational citizenship behavior

1.) Turnover and absenteeism 2.) Counterproductive work behaviors 3.) Performance and productivity 4.) Organizational citizenship behavior

Emotional intelligence reflects the ability to: (select all that apply) carry out accurate reasoning about emotions believe that you can accomplish most things in your job successfully monitor your and others' feelings and to use this information to guide your thinking and actions use emotions and emotional knowledge to enhance thought

1.) carry out accurate reasoning about emotions 2.) monitor your and others' feelings and to use this information to guide your thinking and actions 3.) use emotions and emotional knowledge to enhance thought

Behavior is defined as the combination of which two elements? reputation judgments actions intelligence

1.) judgments 2.) actions

People who feel greater job satisfaction are also likely to experience greater ______. life satisfaction perceived stress commitment to the organization motivation

1.) life satisfaction 2.) commitment to the organization 3.) motivation

What legislation prohibits discrimination against the disabled and requires organizations to provide reasonable accommodation for an individual's disabilities? Title VII of Civil Rights Act Age Discrimination in Employment Act (ADEA) Americans with Disabilities Act (ADA) Fair Employment Act

Americans with Disabilities Act (ADA)

_____ represents all the ways people are unlike and alike - the differences and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities, and socioeconomic background. Diversity Inclusion Difference

Diversity

_____ is defined as an individual's involvement, satisfaction, and enthusiasm for work. Employee engagement Emotional intelligence Employee aggregation Self-efficacy

Employee engagement

Jared is from the United States, but is working in Mexico. He believes that his culture, language, and behavior are superior to those of his Mexican employees. This illustrates which one of the following concepts? Discrimination Affirmative action Cognitive dissonance Ethnocentrism

Ethnocentrism

_____ is the belief that one's native country, culture, language, abilities, and/or behavior are superior to those of another culture. Stereotyping Ethnocentrism Ecocentrism Individual morality

Ethnocentrism

What is the term for the way individuals perceive their ability to perform across a variety of different situations? Generalized self-efficacy Specialized self-efficacy Job satisfaction Organizational citizenship

Generalized self-efficacy

What is the term for the attitudes or beliefs that affect our understanding, actions, and decisions in an unconscious manner? Implicit bias Stereotyping Recency effect Halo effect

Implicit bias

According to the Pew Research Center, which statement is accurate regarding predicted trends in the United States during the next few decades? The number of two-parent households will increase. There will be less immigration from Asia. More women will continue to be hired for top leadership jobs. The number of middle-class households will increase.

More women will continue to be hired for top leadership jobs.

Distress

Negative stress that can cause anxiety and illness

Which statement about older workers is true? Older workers are staying in the workforce longer. The majority of older workers are women. The majority of older workers work manual labor jobs. Older workers are retiring earlier than before.

Older workers are staying in the workforce longer.

What interdisciplinary field is dedicated to understanding and management of people at work? Relationship management Organizational behavior Strategic management Business psychology

Organizational behavior

Eustress

Positive stress that can stimulate better coping and adaptation

According to psychologist Daniel Goleman, what is the most essential trait of emotional intelligence? Self-awareness Social awareness Relationship management Self-management

Self-awareness

Learned helplessness is associated with which facet of a core self-evaluation? Self-esteem Self-efficacy Emotional stability Locus of control

Self-efficacy

_____ occurs when people's expectations of themselves lead them to behave in ways that make those expectations come true. The difference principle Self-fulfilling prophecy Fundamental attribution bias Cognitive dissonance

Self-fulfilling prophecy

Hassles

Simple irritants, such as misplacing things or being overworked

Strong stressors

Situations that can dramatically strain a person's ability to adapt, such as frequent migraine headaches

Crises

Sudden occasions of terror, such as a tornado or fire

relationship management

The ability to communicate clearly, disarm conflicts and build strong personal bonds

self-management

The ability to control your emotions and act with honesty and integrity

Self-awareness

The ability to read your own emotions and gauge your moods accurately

social awareness

The ability to show others that you care and your understanding of how your emotions and actions affect others

Conscientiousness

The extent to which a person is dependable, reliable and responsible

openness to experience

The extent to which a person is imaginative, curious and broad-minded

Extroversion

The extent to which a person is outgoing, sociable and assertive

emotional stability

The extent to which a person is relaxed, secure and unworried

Agreeableness

The extent to which a person is trusting, cooperative, and good-natured

What is organizational commitment? The extent to which people feel free to express their ideas and beliefs without fear of negative consequences The extent to which an employee identifies with an organization and is committed to its goals The extent to which you feel positive or negative about various aspects of your work The extent to which people feel secure and unworried and how likely they are to experience negative emotions under pressure

The extent to which an employee identifies with an organization and is committed to its goals

Why is it important to manage employees as individuals who have different personalities and circumstances? To increase employees' emotional intelligence To influence the way employees behave To appear intimidating to employees To elicit respect from employees

To influence the way employees behave

Why is it important to manage employees as individuals who have different personalities and circumstances? To influence the way employees behave To increase employees' emotional intelligence To elicit respect from employees To appear intimidating to employees

To influence the way employees behave

Laura talks fast, walks fast, eats fast, and is in a constant rush to accomplish everything she thinks she needs to do. Which of the following BEST describes Laura's behavior? Type A behavior pattern Self-serving bias Proactive personality Organizational citizenship behavior

Type A behavior pattern

What term describes retired workers' choice to return to the workforce? Continuous improvement Unretirement Employee engagement Retraining

Unretirement

Which assumption about the U.S. workforce is true? People in the United States are no longer able to perform manual labor. The wage gap between men and women is increasing. More people participating in organized religion. Young college graduates are earning less than they used to.

Young college graduates are earning less than they used to.

The Americans with Disabilities Act requires organizations to provide a reasonable _____ for individuals with disabilities in the workplace. income guarantee accommodation

accommodation

A learned predisposition toward a given object is a(n) ______________

attitude

Travis asked his mother if he should look for a new job because he wasn't happy in his current one. She told him it probably wouldn't matter because he was never happy with any job. His mother was commenting on Travis's ______. stereotyping attitude implicit bias causal attributions

attitude

Implicit bias is characterized by the impressions we form about others based on a single trait attitudes and beliefs that we unconsciously hold about groups of people characteristics we consciously ascribe to certain groups

attitudes and beliefs that we unconsciously hold about groups of people

The activity of inferring causes for observed behavior is known as causal _______. review escalation commitment attribution

attribution

People's values and attitudes affect their workplace _____, which includes their actions and judgments. esteem behavior performance

behavior

The retail store where David works always adds extra staff during the busy holiday season and summer months. Managers know that this additional staff will relieve some of the stress year-round employees feel. The addition of the extra staff is an example of a _____. self-fulfilling prophecy burnout halo effect buffer

buffer

Administrative changes that managers can make to reduce the stressors that lead to employee burnout are called _____. leading buffers stressors perks

buffers

When an individual reaches a state of emotional, mental, or even physical exhaustion, it is called _____. learned helplessness burnout stress psychosis

burnout

Self-efficacy, self-esteem, locus of control, and emotional stability are traits that make up an individual's ______. core self-evaluation proactive personality Type A behavior pattern fundamental attribution bias

core self-evaluation

Self-efficacy, self-esteem, locus of control, and emotional stability are traits that make up an individual's ______. fundamental attribution bias core self-evaluation proactive personality Type A behavior pattern

core self-evaluation

Self-efficacy, self-esteem, locus of control, and emotional stability are traits that make up an individual's ______. proactive personality core self-evaluation fundamental attribution bias Type A behavior pattern

core self-evaluation

It is important to Jan to have a work team that consists of a variety of people from different backgrounds. She wants people from different religions, of different ages, and with a variety of job skills. Jan is concerned with having _____. identification diversity personality stereotypes

diversity

The ability to monitor your own feelings and those of others and to use this information to guide your thinking and actions is referred to as _____. emotional intelligence learned helplessness openness to experience emotional stability

emotional intelligence

Jenna loves her job. She is known as the "cheerleader" of the department because she is enthusiastic about every project and highly focused. Jenna displays employee _____. engagement benchmarking bias stereotyping

engagement

Simple irritants, such as misplacing your keys or a phone number, are referred to as ______. crises strong stressors hassles hindrance stressors

hassles

Causal attribution is the act of behaving in ways that make your expectations of yourself come true remembering recent information better than earlier information inferring causes for observed behavior

inferring causes for observed behavior

The debilitating lack of faith in your ability to control your environment is referred to as ______. cognitive dissonance learned helplessness self-efficacy relationship management

learned helplessness

The process of interpreting and understanding one's environment is called ______. attribution personalization perception sensation

perception

Matt is one of those consistently upbeat, optimistic people. He always looks on the bright side of things and sees the glass as half-full, rather than half-empty. These characteristics describe Matt's _____. perception ethnocentrism personality locus of control

personality

The stable behavioral and psychological characteristics responsible for a person's identity are known as _____. diversity control emotional intelligence personality

personality

The stable behavioral and psychological characteristics responsible for a person's identity are known as _____. emotional intelligence control personality diversity

personality

Organizational behavior is a field of study that explains and ______ behavior. controls punishes predicts rewards

predicts

The extent to which you feel positive or negative about various aspects of your work is called job ______. competency security satisfaction commitment

satisfaction

Even though she had never instructed anyone on how to use the new software, Millicent accepted the responsibility of instructing Sherri because she knew she was capable of doing the job. Which aspect of a core self-evaluation does Millicent's belief represent? emotional stability locus of control self-esteem self-efficacy

self-efficacy

The "can do" aspect of our personality can best be described as __. self-efficacy self-esteem learned helplessness extroversion

self-efficacy

Liam knew that everyone else thought he was lazy and incompetent, so rather than tell his work team about an idea, he just let them do all of the work. As a result, his coworkers continued to feel he was lazy and incompetent. What does Liam's behavior demonstrate? self-fulfilling prophecy the halo effect individual self-efficacy stereotyping

self-fulfilling prophecy

Karen was surprised when her friend said that the man at the first table in the restaurant must be a great basketball player just because he was tall and African American. Karen's friend was making a _____. benchmark stereotype causal attribution core self-evaluation

stereotype

The tendency to attribute to an individual the characteristics you believe are typical of the group to which that individual belongs is known as _____. stereotyping causal attribution implicit bias the halo effect

stereotyping

Kerri Ann feels very tense at work these days. Three people in her department quit, and it is up to her to complete her own work plus all of the work they would have done. She is anxious and often responds rudely when her manager speaks with her about a project. Kerri Ann is experiencing _____. stress fear the halo effect groupthink

stress

Stress is the feeling of tension and pressure; the source of that stress is known as a(n) _____. event incident stressor

stressor

The personality dimensions of extroversion, agreeableness, conscientiousness, emotional stability and openness to experience are referred to as _____. external dimensions of diversity a Type A behavior pattern the Big Five personality dimensions elements of the Myers-Briggs Type Indicator

the Big Five personality dimensions

Darren is interviewing for a new administrative assistant. The three people he interviewed include an older woman, a man in a wheelchair, and a recent college graduate with beautiful blond hair. Darren knew just by looking at each candidate which one he would hire. His impression of each person was based on a single trait. This is known as _____. the halo effect causal attribution a self-fulfilling prophecy learned helplessness

the halo effect

Forming a positive impression of an individual based on a single trait is called _____. causal attribution stereotyping the halo effect selective perception

the halo effect

Forming a positive impression of an individual based on a single trait is called _____. stereotyping causal attribution selective perception the halo effect

the halo effect

John has been interviewing job applicants all day. Finally he hires one of the last people he interviewed. He has forgotten important information about a better applicant who spoke to him earlier in the day. He is experiencing _____. the halo effect causal attribution implicit bias the recency effect

the recency effect

Kayla has made her sales quota every month during the past year except for last month. When her boss conducts her performance appraisal, he focuses on this factor, rather than looking at her sales performance during the previous 11 months. This is an example of _____. the recency effect sex-role stereotyping the halo effect casual attribution

the recency effect

Jessica believes she should be concerned for the welfare of others. This belief is an example of a ______. parental mandate cognitive dissonance value genetic trait

value

Abstract ideals that guide a person's thinking and behavior in all situations are called ______. endeavors behaviors ambitions values

values

When the demands or pressures from work and family domains are mutually incompatible, a person is experiencing ______-life conflict. role job work

work