MGT 301 UNLV full guide for Chapter 9,10,11,

ratification

The action by which workers vote on whether to accept or reject the terms of the contract negotiated by the union after collective bargaining is called______

Equal Employment Opportunity Commission

The agency whose job it is to enforce anti-discrimination and other employment laws is called the ____

Social

The economic or productive potential of strong, trusting, and cooperative relationship is referred to as ____ capital

authorization

The first step in the unionization process is to have workers sign ______ cards, which designate a certain union as the workers bargaining agent.

labor

The national____Relations board enforces procedures whereby employees may vote to have a union and collective bargaining.

security clause

The part of the labor-management agreement that states that employees who receive union benefits must join the union (or at least pay dues) is called the union _____ _____

Hostile Environment

The person being harassed does not risk economic harm, but experiences an offensive or intimidating workplace.

Quid Pro Quo

The person being harassed is in jeopardy of not being hired for a job, obtaining benefits or opportunities unless he or she acquiesces

mediation

The process in which a neutral third party listens to both sides in a dispute and makes suggestions toward an agreeable solution is called the _____ process.

arbitration

The process in which a neutral third party listens to both sides of dispute and then makes a decision the parties have agreed will be binding on them is known as ____.

Recruiting

The process of locating and attracting qualified applicants wither outside or inside an organization for jobs open in the organization is called_____

Collective Bargaining

The process of negotiation between labor unions and management to resolve disputes concerning benefits, compensation, working conditions, and job security is known as ____ _____

Realistic Job Preview

"There's a lot of room for people to grow with this organization," hiring manager Myranda told the applicant. "But we expect a lot out of employees as we;;. and there can be some late nights and weekend work when we;re trying to make a tight deadline." Which of the following does this best describe?

Knowledge

"Using the brains instead of their brawn" BEST describes ____ workers

Fostering an innovative culture and climate

At Hudson Food Company, managers permit experimentation, risk taking, and tolerate failure. Which step of fostering innovation does this represent?

Structured interview

Before she began interviewing candidate for a sales position, sonja prepared a written set of questions based on the job description and planned to ask each of the candidates the same questions in order to better compare their answers. Based on this information, it appears that Sonja was planning to conduct a(n) _____

Bosses, successful, charming

Bullies are often

description

A Job____summarizes what the holder of the job does and how and why he or she does it.

360- degree

A ____feedback appraise is one in which employees are appraised not only by their managerial superiors but also by peers, subordinates, and sometimes clients.

Change Agent

A consultant with a background in behavioral sciences who works as a catalyst in helping organizations deal with old problems in new ways is called a(n) ______

inventory

A human resource ____ is a listing of the organization's employees by name, education, training, languages, and other important information needed to identify qualified individuals for opening within the organization.

Evaluation

A manager would refer to results, such as data about absenteeism or grievances, during the ______ stage of the OD process.

appraisal

A performance ____ consists of assessing an employee's performance and providing him or her with appropriate feedback.

Formal Appraisal

A(n) ____ is conducted at specific times throughout the year and based on performance standards that have been established in advance.

Employment

Ability, Performance, and Personality tests are the three most common types of ____ tests.

Radically innovative

Change involving a practice that is new to the industry is referred to as _____ ______ change.

Reactive

Change that is made in response to problems or opportunities as they arise is known as _____ change.

Market Changes

Demand for organic foods has increased dramatically as Americans become aware of the effects of pesticides and other harmful chemicals in food. This exemplifies which force of change outside the organization?

analysis

Derrik is the manager of a large restaurant. Three times a week, he shadows his servers to observe their flow of work and see how they service the customer. Derrick is understanding the basic elements of the server's job by participating in job_______.

STRATEGIC human resource PLANNING

Developing a systematic, comprehensive strategy for understanding current employee needs and predicting future employee needs is referred to as ____human resource____

Behavioral-description

During a(n)____ interview, the interviewer explores what the applicant has actually done in the past.

performance

During his interview at Rickson Electric, Hal was handed a malfunctioning with, given a toolbox, and asked to fix the switch. What kind of employment test does this describe.

Situational

During his interview, Mike was repeatedly given hypothetical scenarios and asked how he would respond. This is an example of a ____interview.

refreezing

During which stage of Lewin's change model should managers encourage employees to exhibit the new behaviors and then reinforce employees making the desired change?

Closed Shop

Employer may hate only workers for a job who are already in the union.

personality

Enrique was given an employment test that measured his desire to work hard and perform well at his job. This is an example of what type of employment test?

Demographic Characteristics

Factors such as the increasing number of women in the workforce and the growing number of older workers exemplify which force for change outside the organization?

1. Job Security 2. Employee Compensation 3. Employee Benefits 4. Working Conditions

Identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining.

Reliability

If research shoes that a particular test measures the same thing consistently, the test has high___

The Staffing needs of an organization The likely sources for staffing

In order to predict future employee needs, one needs to become knowledgeable about which of the following?

Intervention

In the organizational development process, an attempt to correct a problem is called _____.

Benefits

Insurance, retirement plans, health club memberships, and education reimbursement are just a few examples of compensation in the from of____

Base pay

Is the basic wage or salary paid to employees in exchange for doing their jobs.

Race Religion Gender

It is illegal to use which of the following as the basis for hiring and promotion decisions?

subjective

Jims perception of his employees' traits and behaviors is known as a(n) ____appraisal.

Performance

Kevin Continuously helps his employees improves their work through the reviewing their performance and providing consequences. These are two steps of ___ Management.

arbitration

Labor-Management disputes can be settled in three ways: grievance procedures, mediation and ______.

1. Define Purpose 2. Monitor and evaluate performance 3. Review Performance 4. Provide Consequences.

List the steps in the performance management process in the correct order, with the first step listed at the top and the last step listed at the bottom.

1. Assessment 2. Objectives 3. Selection 4. Implementation 5. Evaluation

List the steps of the training process in the correct order, placing the first step at the top and the last step at the bottom.

proactive

Making carefully thought-out changes in anticipation of possible or expected problems or opportunities is known as ____ change.

They fear that negative reviews may result in former employees suing the company. They fear that if they give a positive reference for someone who doesn't work out in a new job, they may be sued by that person's new employer.

Many employers are wary of giving references for which of the following reasons?

Development

Organizational ____ is a set of techniques for implementing planned change to make people and organizations more effective.

Conflict

Organizational development (OD) can be used to manage ______ within an organization.

Incentives

Organizations use___such as commissions, profit-sharing, houses, and stock options to attract and retain top performers.

Firing

Permanent dismissal for cause.

Downsizing

Permanent dismissal, often related to a company-wide reorganization.

1. Unfreezing 2. Changing 3. Refreezing

Place the stages of Lewin's change model in the correct order, with the first stage listed at the tip and the final stage listed at the bottom.

1. Diagnosis 2. Intervention 3. Evaluation 4. Feedback

Place the steps in the OD process in the correct order, with the first step listed at the top and the final step listed at the bottom.

1. Plan human resources needed. 2. Recruit and select employees. 3. Orient, train, and develop employees. 4. Perform appraisals of employees.

Place these steps in the strategic human resource process in the correct order, with the first step listed at the top, and the final step listed at the bottom.

Forced ranking performance review system.

Sam ranks all of his employees against one another and the grades are distributed highest to lowest. Sam is using a ___ in his review process.

Disparate Treatment

Sonja Was not promoted to the position of manager of the road work crew because her boss doesn't feel that a woman can supervise as well as a man. This is an example of ____.

Understanding current employee needs. Predicting future employee needs.

Strategic human resource planning is focused on which two initiatives?

Fear of Failure

Ted's company has recently reorganized. He has been reassigned into a new role for which he feel unprepared and he is not sure that he can handle his new responsibilities. Which of the following BEST describes the reason why Ted is resisting the change?

Lay off

Temporary dismissal from an organization, likely due to economic conditions.

Integrity

Tests designed to identify people likely to engage in inappropriate, antisocial, or dishonest workplace behavior are known as ___ tests.

a climate of mistrust

Tonya sees her company eliminating jobs order to reduce costs, but the CEO was recently given a bonus of several million dollars. The likely cause of her resistance to the current organizational change is _____.

TRUE

True or false: Multiple organizational development (OD) interventions have been found to work better than single interventions.

True

True or false: Organizations are increasingly relying on algorithms and analytics to make hiring decisions.

True

True or false: The pressure exerted by internal forces for change may be subtle or very dramatic.

change agent-employee relationship

Unfortunately, Marietta does not trust two of her employees to prepare the weekly reports she instituted last week. In the model of resistance to change, which aspect of resistance to change does this represents?

Encourage employees to exhibit the new change Reinforce desired change in the employees

What are two practices managers can utilize in order to implement "refreezing" the third stage of lewis's change model?

Selection

When Joe screens job applicants to ensure that he hires the most qualified candidate, he is performing the human resource function known as the ___ process.

Orientation

When Keisha started her new job, she went through ____ to help her transition and fit smoothly into the job and organization. The company is small so this process consisted primarily of employees welcoming her, "showing her the ropes", and inviting her to the annual picnic tat was coming up soon.

Human Capital

When an organization evaluates people based on the economic or productive potential of their knowledge, experience, and actions they are viewing them as _____

wrongful

When dismissing an employee for cause, managers need to carefully document the reasons for dismissal in order to avoid charges of ____ termination.

Ability

When she applied for a job as a firefighter, Jill was administered a series of employment tests that measured her strength and stamina in actives such as climbing stairs, dragging weights and carrying heavy equipment, Which of the following BEST describes what type of employment test Jill had to complete.

It structures a predetermined compensation curve, enabling them to reward top performers. It encourages managers to identify and remove performers.

Which TWO of the following are advantages of a forced performance review system?

1. To solve organizational problems by using their skills at another locations 2. To broaden their experience in being assigned to a different position 3. To retain their interest and motivation by being presented with a new challenge 4. To solve some employee problems, such as personal differences with their bosses.

Which f the following are typical reasons for which employees might be transferred?

Fair Labor Standards Act.

Which las established a minimum wage for workers, set limits for child labor, and established overtime pay?

Obscene Gestures Unwanted Dating Pressure or Touching Sexual Propositions

Which of the following actions would qualify as sexual harassment?

Institute the necessary human resource policies, practices, and procedures establish the required structure and processes get commitment from top managers create an innovation strategy

Which of the following are among the SEVEN methods of fostering innovation?

Elimination of prejudicial questions in interviews Active recruitment of a group (traditionally discriminated against) Establishment of minority hiring goals

Which of the following are approaches to affirmative action that an organization can the to achieve equality of opportunity?

Discussing hows and whats Using questioning and analysis

Which of the following are key aspects of execution?

College Job Placement, Employment agencies, Recruitment firms, newspapers

Which of the following are methods of external recruiting.

Inputs outputs target elements of change

Which of the following are the THREE parts of a systems model of change?

Shop Steward.

Which of the following initially handles a grievance filed by an employee?

Controlling Resources

Which of the following is NOT one of the uses for organization development?

A soda tax

Which of the following is an example of political pressure creating an external force for change?

Fairness and Nondiscrimination

Which two of the following are concerns that a manager should consider when an employee is promoted?

Unstructured Interview

While it provides a more accurate assessment of an applicant's job-related personality characteristics, the ____ has been criticized as being overly subjective and more prone to interview bias. in addition, its format can cause legal trouble because some questions may be unrelated to the job.

Union Shop

Workers arent required to be union members when hired for a job but must join the union within a specific time.

Open Shop

Workers may choose to join or not to join the union

Agency Shop

Workers must pay equivalent of union dues but aren't required to join the union.

Human Resource

____ management refers to the activities related to planning for, attracting, developing and retaining an effective workforce.

right-to-work laws

_____ prohibit employees from being required to join a union as a condition of employment.

Technology

______is any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product.

Informal

____appraisals are conducted on an unscheduled basis and consist of less rigorous indications of employee performance.

objective

performance appraisals that are based on facts and are often numerical are referred to as ___ appraisals.