MGT 312 Chapter 10 Conflict
Avoidance of conflict
Fear of rejection, harm, damage to or loss of relationships, desire to avoid saying the wrong thing
Facilitation Conciliation Peer review Mediation Arbitration
Forms of ADR
Personality and intergroup
2 Conventional forms of conflict
Negotiation
A give-and-take decision-making process involving two or more parties with different preferences
Safe Climate
A safe place for interpersonal risk taking
Psychologically safe climate (Intergroup conflict solution)
A shared belief held by team members t
Incivility
Any form of socially harmful behavior
Devil's advocacy
Assigning someone the road of critic
Speed Lower cost Confidentiality Potential for win-win resolution
Benefits of ADR
Safe climate
Captures a sense of confidence that the team will not embarrass, reject or punish someone for speaking up
Relational or interpersonal Conflict
Conflict Based on personal dislike or disagreement
Programmed conflict
Conflict that raises different opinions regardless of the personal feelings of the managers
Bullying
Different from other forms of incivility
Win-lose
Distributive negotiation
Dialectic method
Fostering a structured debate of opposing viewpoints
Programmed conflict
Gets contributors to either defend or criticize ideas based on relevant facts rather than personal preference or political interest
Conflict
IT can have both positive and negative outcomes
Win-win
Integrative negotiation
Conflict
It is inevitable and may be cultivated
Conflict
It may be either functional or dysfunctional
Bullying
Most often evident to others
Conflict
Occurs when one party perceives that its interests are bing opposed or negatively affected by another party
Work-family conflict
Occurs when the demands or pressure form work and family are mutually compatible
Conflict
Organizations can have too much or too little of what
Personality conflicts (relational or interpersonal)
Particularly harmful and critically important to identify and remedy these conflicts
Devil's advocacy Dialectic method
Programmed conflict techniques
Contact Hypothesis (Intergroup conflict solution)
Quality contact matters from the in-group's perspective
Contact hypothesis
The more members of different groups interact, the less intergroup conflict they will experience
