MGT 312 Chapter 10 Conflict

Avoidance of conflict

Fear of rejection, harm, damage to or loss of relationships, desire to avoid saying the wrong thing

Facilitation Conciliation Peer review Mediation Arbitration

Forms of ADR

Personality and intergroup

2 Conventional forms of conflict

Negotiation

A give-and-take decision-making process involving two or more parties with different preferences

Safe Climate

A safe place for interpersonal risk taking

Psychologically safe climate (Intergroup conflict solution)

A shared belief held by team members t

Incivility

Any form of socially harmful behavior

Devil's advocacy

Assigning someone the road of critic

Speed Lower cost Confidentiality Potential for win-win resolution

Benefits of ADR

Safe climate

Captures a sense of confidence that the team will not embarrass, reject or punish someone for speaking up

Relational or interpersonal Conflict

Conflict Based on personal dislike or disagreement

Programmed conflict

Conflict that raises different opinions regardless of the personal feelings of the managers

Bullying

Different from other forms of incivility

Win-lose

Distributive negotiation

Dialectic method

Fostering a structured debate of opposing viewpoints

Programmed conflict

Gets contributors to either defend or criticize ideas based on relevant facts rather than personal preference or political interest

Conflict

IT can have both positive and negative outcomes

Win-win

Integrative negotiation

Conflict

It is inevitable and may be cultivated

Conflict

It may be either functional or dysfunctional

Bullying

Most often evident to others

Conflict

Occurs when one party perceives that its interests are bing opposed or negatively affected by another party

Work-family conflict

Occurs when the demands or pressure form work and family are mutually compatible

Conflict

Organizations can have too much or too little of what

Personality conflicts (relational or interpersonal)

Particularly harmful and critically important to identify and remedy these conflicts

Devil's advocacy Dialectic method

Programmed conflict techniques

Contact Hypothesis (Intergroup conflict solution)

Quality contact matters from the in-group's perspective

Contact hypothesis

The more members of different groups interact, the less intergroup conflict they will experience