MGT 3200: Work Groups

norm

A _____ is an unwritten rule about how group members should behave in the group.

conformity

A drawback of highly cohesive groups is it limits creativity/ originality of its members due to _____.

decreases; decreases; less; difficult

As group size increases, - the friendliness of the group _____. - member satisfaction _____. - there is _____ participation/effort by group members (social loafing). - there is more domination by one or a few group members. - decision-making and teamwork become more _____. - sub-groups/cliques form.

norming

Cohesiveness is the greatest at the _____ stage.

3. Norming

During which stage of group development, does the group experience the highest level of cohesiveness? 1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning

2. Storming

During which stage of the group process, does the group experience a lot of conflict over who's going to do what tasks and who's going to be in charge? 1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning

created

Formal work groups are deliberately _____ by the organization.

authority

Formal work groups emphasize _____ and position.

specialized

Formal work groups focused on _____ roles and duties.

norms

High cohesiveness groups are a double-edged sword for a manager. They can be very good/bad depending on the _____ they have.

high

High cohesiveness groups with _____ productivity norms are high performance teams.

low

High cohesiveness groups with _____ productivity norms are low performance teams.

influential

Highly cohesive groups are very _____.

naturally

Informal work groups develop _____.

relationships

Informal work groups emphasize personal and social _____.

goals

Informal work groups may not support the organization's _____.

storming

Interpersonal and intragroup conflict is the greatest at the _____ stage.

little

Low cohesiveness groups have very _____ influence over their members' performance.

average

Low cohesiveness groups with high productivity norms are _____ performance teams.

average

Low cohesiveness groups with low productivity norms are _____ performance teams.

authority/influence

Managers do not have much _____ over highly cohesive groups.

prescriptive; proscriptive

Norms can be either _____ (what you should do) or _____ (what you shouldn't do). They define what's acceptable and what's not acceptable in the group.

all

Not all groups get through _____ of the stages.

performing

Teamwork is the best at the _____ stage (highest stage of group development). Not every group gets to this stage.

influence

The greater the cohesiveness of the group, the more ______ it has over its members.

12

Upper limit to effective teamwork is _____.

4. Twelve members

What's the upper limit for group size as it pertains to effective teamwork? 1. Five members 2. Seven members 3. Nine members 4. Twelve members

cohesive

Whatever the _____ group wants, it gets from its members.

cohesiveness

When a group has a high level of _____, the group sticks together and has a strong sense of "oneness."

esteem

When the group recognizes and values your unique contributions to the group, this is satisfying your _____ needs.

2. High cohesiveness group with a low

Which of the following combinations of cohesiveness and norms will lead to the lowest level of productivity? 1. High cohesiveness group with a high productivity norm 2. High cohesiveness group with a low productivity norm 3. Low cohesiveness group with a high productivity norm 4. Low cohesiveness group with a low productivity norm

2. there is less domination by one or a few group members.

Which of the following does not occur as group size increases? 1. there is less participation by group members. 2. there is less domination by one or a few group members. 3. decision-making and teamwork become more difficult. 4. more sub-groups/cliques form.

5. All of the above will reduce the cohesiveness of the group.

Which of the following factors will decrease a group's cohesiveness? 1. Large group size 2. Losing 3. Disagreeable tasks/demands made by the group. 4. The group has a poor public image. 5. All of the above will reduce the cohesiveness of the group.

4. They will always lead to higher productivity for the organization.

Which of the following is NOT true concerning highly cohesive groups? 1. They increase their members' sense of security/unity. 2. They have less absenteeism and turnover. 3. They can limit creative thinking due to their focus on conformity. 4. They will always lead to higher productivity for the organization.

1. It may not support the organization's goals.

Which of the following is a characteristic of an informal group? 1. It may not support the organization's goals. 2. It has specialized roles and duties for each of its members. 3. It emphasizes authority and position. 4. It is deliberately created by the organization.

4. Reality needs

Which of the following needs fulfilled by a group is associated with using other group members to see if one's perceptions of work situations are accurate or not? 1. Safety needs 2. Social needs 3. Esteem needs 4. Reality needs

Highly cohesive group with high productivity norm.

Which will give you the highest productivity?

Highly cohesive group with low productivity norm.

Which will give you the lowest productivity?

Decrease

_____ cohesiveness: - Large group size - Losing - Poor public image - Unattractive group goals - Disagreeable tasks/demands

Increase

_____ cohesiveness: - Small group size - Winning - High status group - Attractive group goals - External threat - Severe initiation: only allow the best into the group - Lots of time spent together

Smaller

_____ groups tend to have better group dynamics.

Cohesiveness

_____ refers to the desire of the group members to remain part of the group.

Performing

_____: become very task orientated; perform best as a team

Norming

_____: conflict has been resolved, people start getting along better, group starts creating norms of what you should and should not do in group, gaining group cohesiveness

Adjourning

_____: once task is over, you disband the team

Safety

_____: the group provides a sense of security.

Reality

_____: the group provides a sounding board, so as to test one's perceptions of reality to see if they're accurate or not.

Social

_____: the group provides friendship and belongingness.

Esteem

_____: the group recognizes one's unique contributions to the group.

Storming

_____: within group conflict, deciding who does what, who will be in charge

Forming

______: group comes together, gets to know one another, getting to know what the goal of the team is, individuals are deciding if they want to be in group, see each others strengths and weaknesses