MGT 321 Chapter 2

Values represent beliefs that influence behaviors _____________; attitudes relate to behavior __________.

Across all situations; toward specific targets

The President of American Systems announced the employees would be going on a trip to San Francisco. A few employees liked the idea and a few of them disliked the idea. According to the nature of attitudes, these evaluations reflect the __________ component of the employees.

Affective

Which of the following is not a factor in contributing to employee engagement?

High levels of stress

The _________ model suggests that managers should structure the work environment and rewards to match employees.

value attainment

Organizational commitment exists to the degree that a person's _______ match the __________.

personal values; organizational culture

You are unlikely to say anything to someone smoking in the nonsmoking section of a restaurant unless you are irritated by this behavior. A lack of irritation implies that the __________ component of your attitude toward people smoking in restaurants is neutral.

Affective

Personal attitudes affect _______ via ______.

Behavior; Intentions

According to research, the relationship between job performance and job satisfaction is best summarized by which of the following statements?

Both variables indirectly influence eachother

Juliet often takes office supplies home for her personal use. This is an example of:

CWB

You are unlikely to say anything to someone using a cell phone in a restaurant if you believe cell phone use helps people manage their busy lives. Your belief reflects the __________ component of your attitude toward people using cell phones in restaurants.

Cognitive

As a senior serving as the student representative on the Ethics Advisory Board of your university, you feel strongly that cheating on college examinations is unethical. You have never cheated on any exam in your academic career. However, this semester your best friend was desperate for your help, and you allowed him to take a quick "peek" on your answer sheet. Since then, you feel uncomfortable every time you think of the situation. Which of the following concepts best explains your psychological discomfort?

Cognitive Dissonance

Which of the following is not one of the predominant models of the causes of job satisfaction?

Cognitive Dissonance

Jane hated the idea of child labor. She believed that children should not be employed in any type of job. She worked in a factory that claimed that it did not employ children. However, news reports accused the company of employing young children. The psychological discomfort that Jane experienced when she heard this news is known as:

Cognitive dissonance

Research has demonstrated that organizational citizenship behavior is positively related to:

Higher Performance ratings and lower organizational costs

Job satisfaction has a positive relationship with _________, and a negative relationship to _______.

Job performance; turnover

Which of the following is not a suggestion for managers who want to reduce voluntary turnover?

Reward all employees equally

Which of the following is not a key workplace attitude that managers should track?

Turnover

The components of employee engagement are:

Urgency, being focused, intensity, enthusiasm

An individual's overall thoughts and feelings about quitting are called:

Withdraw Cognitions

Luis has just learned that Brian, who has less experience and who does less work, receives a higher salary. Since learning this, Luis has been very unhappy and has started to look for another job. What model of job satisfaction best explains Luis's reactions?

Equity

Which of the following statements about key workplace attitudes is false?

Job satisfaction is the least studied of the key workplace attitudes

When Daniel's daughter got seriously ill, his boss Kyle and fellow employees went to the HR department and arranged to donate some of their sick leave to him so he could spend more time with his family. Daniel is most likely to be experiencing:

POS

Kim lives and works in a small town, even though she prefers life in a bigger city. She is quite dissatisfied with her current job and is thinking of leaving the organization. She is worried, however, about her ability to find other employment that pays as well as her current job. Additionally, she is concerned about finding another organization that offers college tuition reimbursement. Based on this information, Kim is experiencing

Withdraw cognitions

The head of ABC Company announced that the company was going to start a project on weekends that would teach self-defense techniques to underprivileged kids in the neighborhood. Thomas decided to register himself for the project, as he was a trained kick-boxer. This action of Thomas reflects the __________ component of his attitude.

behavioral