MGT 3304 Exam 2
vocational interest test
A(n) __________ attempts to measure an individual's interest in performing various kinds of jobs.
employee comparison
A(n) __________ is a method of performance appraisal in which appraisers rank employees according to such factors as job performance and value to the organization.
Critical form essay
A(n) __________ is a method of performance appraisal in which appraisers write down particularly good or bad events involving employees as these events occur.
Operating responsibility
According to the management responsibility guide, an individual with __________ is directly responsible for the execution of the function.
must be consulted responsibility
An individual with __________ is someone whose area is affected by a decision and who must be called on to render advice or relate information before any decision is made or approval is granted.
subordinates have simple tasks
Complexity of function has the tendency to increase span of management when __________.
__________ allows managers to focus on and cater to the most important customers.
Customer departmentalization
Path-Goal
Directive behavior is one of the four primary types of behavior described by which theory of leadership?
Employee performance rating
Listed on management inventory card
Overlapping responsibility
More than one individual is responsible for the same action
__________ allows managers to focus on the goods and services sold by a company.
Product specialization
Last
Strategic control is the ______ step in the strategic management process
interacting skill
The ability to manage people during implementation
making a company competitive by offering unique products that are widely valued by customers
The differentiation strategy is based on
position power
The extent to which a leader has control over the rewards and punishments followers receive is known as __________.
Buyer Power
The extent to which customers can control the firms in an industry is called _________.
Boss Centered Leadership
The manager makes the decision and announces it.
Environmental Analysis
What is the first step in the strategic management process?
Strategic control
What is the last step in the strategic management process?
Authentic
What type of leadership involves leaders who are deeply aware of their own and others' moral perspectives and who are confident, hopeful, and of high moral character?
servant leaders
When leaders view their primary role as helping followers in their quest to satisfy personal needs, aspirations, and interests, which leadership approach are they following?
Situational
Which approach to leadership suggests that leadership style must be appropriately matched to the circumstance the leader faces?
Product lines are highly diversified.
Which condition would indicate decentralization is needed?
cost leadership strategy
Which of the following competitive strategies is based on making a company competitive by having the lowest expenditure possible?
differentiation strategy
Which of the following competitive strategies is based on making a company competitive by offering unique products that are widely valued by customers?
focus strategy
Which of the following competitive strategies is based on making a company competitive with a cost advantage in a very narrow and niche market?
Free-form essay
Which of the following is a method of performance appraisal in which appraisers simply write down their impressions of employees in paragraph form?
It is aimed at telling followers what to do and how to do it
Which of the following is the directive behavior of the path-goal theory of leadership?
Recruitment
Which of the following processes occurs first in providing appropriate human resources for an organization?
Advantage of division of labor
Workers perform their tasks with increased skill and efficiency.
Geographic contiguity
__________ has the tendency to increase span of management when subordinates are physically close.
stability
__________ is a strategy adopted by management to maintain or slightly improve the amount of business that a strategic business unit is generating.
strategy
__________ is defined as a broad and general plan developed to reach long-term objectives.
allocating skill
__________ is the ability to provide the organizational resources necessary to implement a strategy.
Monitoring skill
__________ is the ability to use information to determine whether a problem has arisen that is blocking implementation.
Planning
__________ is the amount of time managers must spend developing management system objectives and plans and integrating them with the activities of their subordinates.
Similarity of functions
__________ is the degree to which activities performed by supervised individuals are similar or dissimilar.
Selection
__________ is the process in which the job applicants are screened to ensure that the most appropriate candidates are hired.
Delegation
__________ is the process of assigning job activities and corresponding authority to specific individuals within the organization.
horizontal dimensioning
__________ of an organization refers to the extent to which firms use lateral subdivisions or specialties within an organization.
Competitor capability
__________ refers to a firm's ability to undertake an action.
Vertical dimensioning
__________ refers to the extent to which an organization uses vertical levels to separate job responsibilities.
Competitive Dynamics
__________ refers to the process by which firms undertake strategic and tactical actions and how competitors respond to these actions.
Coordination
__________ would increase span of management when the work of subordinates needs little synchronization.
Assessment center
a program in which participants engage in a number of individual and group exercises constructed to simulate important activities at the organizational levels to which they aspire
Growth
a strategy adopted by management to increase the amount of business that a strategic business unit is currently generating
Supportive behavior
aimed at being friendly with followers and showing interest in them as human beings
Structure behavior
any leadership activity that delineates the relationship between the leader and the leader's followers or establishes well-defined procedures that the followers should adhere to in performing their jobs
Strategic planning
defined as long-range planning that focuses on the organization as a whole
The three key components of bureaucracy are _________, a clear organizational hierarchy, and impersonal relationships among members
detailed procedures and rules
General responsibility
guides and directs the execution of the function through the person accepting operating responsibility
General responsibility
guides and directs the execution of the function through the person accepting operating responsibility.
Transformational Leadership
inspires organizational success by profoundly impacting the organization's followers' beliefs and values
Coaching leader
is characterized by someone who is a good listener, provides emotional support, and leads by example
Specific responsibility
is responsible for executing a specific or limited portion of the function
Employee-centered behavior
leader behavior that focuses primarily on subordinates as people
consideration behavior
leadership behavior that reflects friendship, mutual trust, respect, and warmth in the relationship between leader and followers
The focus strategy
making a company competitive with a cost advantage in a very narrow and niche market
Achievement test
measures the level of skill or knowledge an individual possesses in a certain area
Authority
right to perform or command
Tactical planning is defined as
short-range planning that emphasizes the current operations of various parts of the organization
Organizing skill
the ability to create throughout the organization a network of people who can help solve implementation problems as they occur
Monitoring skill
the ability to use information to determine whether a problem has arisen that is blocking implementation
Structure
the designated relationships among resources of the management system
Recruitment
the initial attraction and screening of the supply of prospective human resources available to fill a position
Unity of command
the management principle that recommends that an individual have only one boss
Informal structure is __________.
the patterns of relationships that develop because of the informal activities of organization members
performance appraisal
the process of reviewing individuals' past productive activity to evaluate the contribution they have made toward attaining management system objectives
Staff authority
the right to advise or assist those who possess line authority as well as other staff personnel
Responsibility gap
when certain tasks are not included in the responsibility area of any individual organization member.