MGT 3304 Exam 2

vocational interest test

A(n) __________ attempts to measure an individual's interest in performing various kinds of jobs.

employee comparison

A(n) __________ is a method of performance appraisal in which appraisers rank employees according to such factors as job performance and value to the organization.

Critical form essay

A(n) __________ is a method of performance appraisal in which appraisers write down particularly good or bad events involving employees as these events occur.

Operating responsibility

According to the management responsibility guide, an individual with __________ is directly responsible for the execution of the function.

must be consulted responsibility

An individual with __________ is someone whose area is affected by a decision and who must be called on to render advice or relate information before any decision is made or approval is granted.

subordinates have simple tasks

Complexity of function has the tendency to increase span of management when __________.

__________ allows managers to focus on and cater to the most important customers.

Customer departmentalization

Path-Goal

Directive behavior is one of the four primary types of behavior described by which theory of leadership?

Employee performance rating

Listed on management inventory card

Overlapping responsibility

More than one individual is responsible for the same action

__________ allows managers to focus on the goods and services sold by a company.

Product specialization

Last

Strategic control is the ______ step in the strategic management process

interacting skill

The ability to manage people during implementation

making a company competitive by offering unique products that are widely valued by customers

The differentiation strategy is based on

position power

The extent to which a leader has control over the rewards and punishments followers receive is known as __________.

Buyer Power

The extent to which customers can control the firms in an industry is called _________.

Boss Centered Leadership

The manager makes the decision and announces it.

Environmental Analysis

What is the first step in the strategic management process?

Strategic control

What is the last step in the strategic management process?

Authentic

What type of leadership involves leaders who are deeply aware of their own and others' moral perspectives and who are confident, hopeful, and of high moral character?

servant leaders

When leaders view their primary role as helping followers in their quest to satisfy personal needs, aspirations, and interests, which leadership approach are they following?

Situational

Which approach to leadership suggests that leadership style must be appropriately matched to the circumstance the leader faces?

Product lines are highly diversified.

Which condition would indicate decentralization is needed?

cost leadership strategy

Which of the following competitive strategies is based on making a company competitive by having the lowest expenditure possible?

differentiation strategy

Which of the following competitive strategies is based on making a company competitive by offering unique products that are widely valued by customers?

focus strategy

Which of the following competitive strategies is based on making a company competitive with a cost advantage in a very narrow and niche market?

Free-form essay

Which of the following is a method of performance appraisal in which appraisers simply write down their impressions of employees in paragraph form?

It is aimed at telling followers what to do and how to do it

Which of the following is the directive behavior of the path-goal theory of leadership?

Recruitment

Which of the following processes occurs first in providing appropriate human resources for an organization?

Advantage of division of labor

Workers perform their tasks with increased skill and efficiency.

Geographic contiguity

__________ has the tendency to increase span of management when subordinates are physically close.

stability

__________ is a strategy adopted by management to maintain or slightly improve the amount of business that a strategic business unit is generating.

strategy

__________ is defined as a broad and general plan developed to reach long-term objectives.

allocating skill

__________ is the ability to provide the organizational resources necessary to implement a strategy.

Monitoring skill

__________ is the ability to use information to determine whether a problem has arisen that is blocking implementation.

Planning

__________ is the amount of time managers must spend developing management system objectives and plans and integrating them with the activities of their subordinates.

Similarity of functions

__________ is the degree to which activities performed by supervised individuals are similar or dissimilar.

Selection

__________ is the process in which the job applicants are screened to ensure that the most appropriate candidates are hired.

Delegation

__________ is the process of assigning job activities and corresponding authority to specific individuals within the organization.

horizontal dimensioning

__________ of an organization refers to the extent to which firms use lateral subdivisions or specialties within an organization.

Competitor capability

__________ refers to a firm's ability to undertake an action.

Vertical dimensioning

__________ refers to the extent to which an organization uses vertical levels to separate job responsibilities.

Competitive Dynamics

__________ refers to the process by which firms undertake strategic and tactical actions and how competitors respond to these actions.

Coordination

__________ would increase span of management when the work of subordinates needs little synchronization.

Assessment center

a program in which participants engage in a number of individual and group exercises constructed to simulate important activities at the organizational levels to which they aspire

Growth

a strategy adopted by management to increase the amount of business that a strategic business unit is currently generating

Supportive behavior

aimed at being friendly with followers and showing interest in them as human beings

Structure behavior

any leadership activity that delineates the relationship between the leader and the leader's followers or establishes well-defined procedures that the followers should adhere to in performing their jobs

Strategic planning

defined as long-range planning that focuses on the organization as a whole

The three key components of bureaucracy are _________, a clear organizational hierarchy, and impersonal relationships among members

detailed procedures and rules

General responsibility

guides and directs the execution of the function through the person accepting operating responsibility

General responsibility

guides and directs the execution of the function through the person accepting operating responsibility.

Transformational Leadership

inspires organizational success by profoundly impacting the organization's followers' beliefs and values

Coaching leader

is characterized by someone who is a good listener, provides emotional support, and leads by example

Specific responsibility

is responsible for executing a specific or limited portion of the function

Employee-centered behavior

leader behavior that focuses primarily on subordinates as people

consideration behavior

leadership behavior that reflects friendship, mutual trust, respect, and warmth in the relationship between leader and followers

The focus strategy

making a company competitive with a cost advantage in a very narrow and niche market

Achievement test

measures the level of skill or knowledge an individual possesses in a certain area

Authority

right to perform or command

Tactical planning is defined as

short-range planning that emphasizes the current operations of various parts of the organization

Organizing skill

the ability to create throughout the organization a network of people who can help solve implementation problems as they occur

Monitoring skill

the ability to use information to determine whether a problem has arisen that is blocking implementation

Structure

the designated relationships among resources of the management system

Recruitment

the initial attraction and screening of the supply of prospective human resources available to fill a position

Unity of command

the management principle that recommends that an individual have only one boss

Informal structure is __________.

the patterns of relationships that develop because of the informal activities of organization members

performance appraisal

the process of reviewing individuals' past productive activity to evaluate the contribution they have made toward attaining management system objectives

Staff authority

the right to advise or assist those who possess line authority as well as other staff personnel

Responsibility gap

when certain tasks are not included in the responsibility area of any individual organization member.