MGT 332 Quizzes 13, 16, 17, & 18

Which of the following is an example of a transformational change? a. Amazon begins as an online book broker and grows into the largest cloud computing company in the world. b. Amazon buys Whole Foods and begins grocery deliveries. c. Apple continuously updates the technological capabilities of its smartphones. d. Retailers add mobile pay stations to their counters.

a. Amazon begins as an online book broker and grows into the largest cloud computing company in the world.

All of the following statements describe career anchors EXCEPT a. Career anchors are stable and unchanging. b. People tend to have great diversity in career histories but great similarities in how they make career decisions. c. There are five career anchors. d. Career anchors help you match yourself with an organization.

a. Career anchors are stable and unchanging.

Which of the following statements accurately describes the interventions for changing organizational culture? a. Cultural change is successful if employee behavior is intrinsically motivated. b. Changing personnel in the organization should be done effectively in a short time to minimize potential damage. c. Leaders should pay more attention to structural positions than to the informal social networks. d. Changing an organization's culture is fairly easy but often overlooked.

a. Cultural change is successful if employee behavior is intrinsically motivated.

Perry experiences an upset stomach after an emotionally charged argument with his coworker. Which of the following defense mechanisms is Perry exhibiting? a. rationalization b. negativism c. displacement d. conversion

d. conversion

Which of the following statements accurately describes organizational change? a. Researchers agree that the pace of change is important but cannot agree on which pace is most beneficial. b. Research shows that changing the form and nature of an organization is the easiest task of leadership. c. Most organizational change is strategic. d. Most research on organizational change concerns transformational change.

a. Researchers agree that the pace of change is important but cannot agree on which pace is most beneficial.

During the withdrawal stage, the typical employee works to a. achieve a sense of integrity. b. accomplish career goals. c. begin saving for retirement. d. support a partner and children.

a. achieve a sense of integrity.

Which of the following terms refers to an approach to building competencies by moving laterally through different departments in an organization? a. career lattice b. career tightrope c. career plan d. career ladder

a. career lattice

For years, when anyone had an issue with the company's complex ordering system, they went to their coworker Connor for help. Connor seemed to have an intuitive ability with technical systems. Now the company says it is updating to a more user-friendly system. Connor is reacting negatively most likely due to his a. fear of loss. b. personality. c. fear of politics. d. fear of failure.

a. fear of loss.

Culture provides a sense of identity to members and increases their commitment to the organization. This typically results in a. greater identification with fellow workers. b. functional turnover. c. a focus on extrinsic rewards. d. changing norms.

a. greater identification with fellow workers.

Every December, a financial services company invites all employees and their guests to attend a holiday party and concert performed by a popular singer. This is a rite of a. integration. b. passage. c. renewal. d. enhancement.

a. integration.

During interviews, Ryan inflated his skills and abilities and now has more than one desirable job offer. He is having a difficult time choosing which offer to accept because he is not sure where he fits best. Ryan's conflict can be classified as a. internal to the individual. b. between the individual's attempt to attract several organizations and the organization's need to select the best candidate. c. internal to the organization. d. between the organization's effort to attract candidates and the individual's choice of organization.

a. internal to the individual.

Penelope is torn between attending a conference with her daughter's teacher and a dinner honoring the CEO's charity work. Penelope is experiencing which of the following types of conflict? a. interrole b. person-role c. interpersonal d. intrarole

a. interrole

*Chapter 18 Quiz* Which of the following techniques for OD intervention includes joint goal setting between employees and managers? a. management by objectives b. survey feedback c. team building d. quality programs

a. management by objectives

The anticipatory socialization stage relies on realism and on congruence between a. the individual's values and the organization's values. b. the newcomer's personal code of ethics and the current employees' sense of fair play. c. the individual's abilities and the organization's training opportunities. d. the newcomer's experiences and current employees' experiences.

a. the individual's values and the organization's values.

Which of the career stages involves the contemplation of a career change? a. withdrawal b. maintenance c. establishment d. advancement

a. withdrawal

All of the following help define organizational development (OD) EXCEPT a. It is goal oriented. b. It applies cognitive and social science knowledge. c. It recognizes the reciprocal relationship between individuals and organizations. d. It is a structured cycle.

b. It applies cognitive and social science knowledge.

Which of the following statements accurately describes the fit perspective of culture to performance? a. It indicates that strong cultures are best changed quickly. b. It argues that a culture is only good if it aligns with the industry or the firm's strategy. c. It explains how firms can adapt to environmental change. d. It is useful in explaining long-term, but not short-term, performance.

b. It argues that a culture is only good if it aligns with the industry or the firm's strategy.

All of these statements about becoming your own career coach are true EXCEPT a. You must behave in an ethical manner. b. You must take a short-term versus long-term orientation. c. You should ensure that your skills are state of the art. d. You should be tolerant of ambiguity.

b. You must take a short-term versus long-term orientation.

Simulations, role-playing, and case studies are all used as part of a. role negotiation. b. action learning. c. executive coaching. d. mindfulness training.

b. action learning.

Which of the following conflict management styles should be used when the potential disruption outweighs the benefits of resolution? a. competing b. avoiding c. accommodating d. compromising

b. avoiding

Which of the following causes of conflict is a personal factor, not a structural factor? a. status inconsistencies b. common resources c. goal differences d. cultural differences

d. cultural differences

Which of the following is the first step in changing organizational culture? a. cultural communication b. changing employee behavior c. hiring new members who fit the new culture d. firing current members who reject the new culture

b. changing employee behavior

When two political opponents attempt to label or discredit each other, they are engaged in which of the following conflict techniques? a. integrative negotiation b. character assassination c. due process nonaction d. changing personnel

b. character assassination

Which of the following is the first step in the OD cycle? a. planning the intervention b. diagnosis and needs analysis c. survey feedback d. follow-up

b. diagnosis and needs analysis

During your first week at your new job, your supervisor provides you with continuous feedback on your task performance. As part of your psychological contract, she is providing you with which of the following types of support? a. protection from stressors b. evaluative c. modeling d. emotional

b. evaluative

*Chapter 17 Quiz* Prenay has reached a career plateau but still seeks challenges and opportunities for learning. Which of the following is the best way for the organization to help him achieve his goals? a. promote him, even if he is not quite qualified b. involve him in a new project team c. ask him to consider retirement d. find someone to mentor him

b. involve him in a new project team

Culture serves as a control mechanism for shaping behavior through the use of a. enacted values. b. norms. c. policies and procedures. d. mission statements

b. norms.

At a local pizzeria, the hostesses deal only with customers who eat inside the restaurant. The counter personnel deal only with customers who pick up food for takeout. Management mediates conflicts between the two groups by reminding them of the pizzeria's focus on excellent customer service. This is an example of which of the following conflict management techniques? a. changing personnel b. superordinate goals c. confronting and negotiating d. expanding resources

b. superordinate goals

Two high schools recently merged. Instead of adopting one of the schools' logos, the administration decided to create a new one. What does this change in organizational symbol signify? a. the new norms of the organization b. the changing nature of their organizational identity c. the changing values of the organization d. the new assumptions of the administration

b. the changing nature of their organizational identity

Which of the following is the first step in Lewin's change model? a. refreezing b. unfreezing c. moving d. equilibrium

b. unfreezing

According to research, about how much time do managers spend dealing with conflict? a. 2% b. 15% c. 21% d. 52%

c. 21%

Which of the following is most likely an example of functional conflict? a. Each time Dionne asks something of her, Rebekkah pretends she didn't hear her. b. As Malik presents his ideas in a meeting, Priya stretches her arms over her head and yawns loudly. c. In a work group meeting, Caitlin argues that Katrina's 12-page Request-for-Proposal document could be more efficient if it were reformatted as a 2-page checklist. d. When the supervisor suggests Benjamin and Rafe work together on a difficult task, Benjamin angrily announces he cannot work with "lazy idiots."

c. In a work group meeting, Caitlin argues that Katrina's 12-page Request-for-Proposal document could be more efficient if it were reformatted as a 2-page checklist.

All of the following statements accurately describe the leader's role in shaping culture EXCEPT a. The way a company fires an employee and the rationale behind it communicates company culture. b. To ensure values are accepted, leaders should reward behavior consistent with the values. c. Newcomers to an organization typically have no preconceived notions about corporate culture. d. Difficult economic times present crises for many companies and illustrate their different values.

c. Newcomers to an organization typically have no preconceived notions about corporate culture.

Which of the following statements accurately describes strong cultures? a. They are similar to bureaucracies. b. They lead to strong economic performance. c. They are deeply held and widely shared. d. They are highly susceptible to change

c. They are deeply held and widely shared.

To reduce intergroup and intragroup conflict, managers must a. prevent groupthink. b. discourage social interactions. c. encourage greater commitment to the group. d. develop employee trust.

d. develop employee trust.

Which of the following do OD techniques, survey feedback, quality programs, and process consultation have in common? a. They require the aid of outside consultation. b. They are short, one-time interventions. c. They focus on changing an organization or a group. d. They must be done in conjunction with other OD techniques.

c. They focus on changing an organization or a group.

Instituting cross-functional work teams is one way of using which of the following conflict management techniques? a. changing personnel b. administrative orbiting c. changing structure d. subordinate goals

c. changing structure

Which of the following expressions of reactance is the most difficult to overcome? a. fear of the unknown b. politics c. cultural assumptions and values d. fear of disruption of interpersonal relationships

c. cultural assumptions and values

A manager should use accommodation to handle a conflict when a. quick, decisive actions are vital. b. opponents with equal power are committed to mutually exclusive goals. c. harmony and stability are especially important. d. the objective is to learn.

c. harmony and stability are especially important.

Which of the following is NOT an outcome of organizational socialization? a. job satisfaction b. good performance c. high levels of interpersonal stress d. the intent to stay with the organization

c. high levels of interpersonal stress

Company wellness programs are increasingly focusing on which of the following problems? a. prescription drug use b. abundance of screen time c. lack of sleep d. alcohol abuse

c. lack of sleep

Realistic job previews (RJPs) typically result in a. unrealistic expectations on the part of the candidate. b. higher turnover. c. more effective matches between organization and employee. d. disappointment.

c. more effective matches between organization and employee.

According to Carolyn Smith Paschal, employees who find themselves suffering from burnout in the maintenance stage should be given a. monetary bonuses. b. nonmonetary recognition. c. sabbaticals. d. more promotional opportunities.

c. sabbaticals.

Which of the following is an internal force of change? a. globalization b. workforce diversity c. strikes or walkouts d. technological change

c. strikes or walkouts

A corporation's mission statement claims diversity as an ideal. In actuality, the company is very homogeneous. This represents a conflict in the company's a. personal enactments. b. basic assumptions. c. values. d. symbols.

c. values.

In Lewin's force field analysis, when will current behavior be maintained? a. when the forces for status quo are decreased b. when both the forces for change are increased and the forces for status quo are decreased c. when the forces for status quo and for change are equal d. when the forces for change are increased

c. when the forces for status quo and for change are equal

Which of the following is an example of a planned organizational change? a. A Swedish furniture manufacturer opened a store nearby, which requires your furniture store to begin a new marketing campaign. b. A home improvement store is forced to lay off staff following a downturn in the economy. c. To comply with new government regulations, a factory must install new exhaust systems and retrain hundreds of employees. d. To improve ROI, a purse manufacturer switches from a manual cutting system to an automated cutting system.

d. To improve ROI, a purse manufacturer switches from a manual cutting system to an automated cutting system.

What are career anchors? a. a series of jobs that determine and ground an individual's career path b. a group of individuals whose sponsorship helps an individual attain job satisfaction c. a collection of experiences that lead to job dissatisfaction d. a network of self-perceived talents, motives, and values that guide an individual's career decisions

d. a network of self-perceived talents, motives, and values that guide an individual's career decisions

Which of the following characteristics will most likely enable a business to meet contemporary competitive challenges? a. quality b. reliability c. cost d. adaptiveness

d. adaptiveness

Which of the following levels of organizational culture is the most visible and most frequently studied? a. enacted values b. espoused values c. assumptions d. artifacts

d. artifacts

Owen left his full-time brokerage job at the age of 66. He now works part-time as an usher at the local baseball stadium and plans to remain there until he turns 70. Owen's retirement plan is an example of a. phased retirement. b. temporary withdrawal. c. employer-sponsored retirement. d. bridge employment.

d. bridge employment.

Which of the following career functions involves a mentor providing advice on career and job performance? a. sponsorship b. protection c. facilitating visibility d. coaching

d. coaching

Which of the following conflict management styles is considered optimal? a. accommodating b. competing c. compromising d. collaborating

d. collaborating

*Chapter 16 Quiz* Which of the following stages of the organizational socialization process begins on the first day of the job? a. termination b. anticipatory socialization c. change and acquisition d. encounter

d. encounter

Which of the following career stages tends to occur in the life stage Levinson calls early adulthood? a. withdrawal b. maintenance c. advancement d. establishment

d. establishment

Adaptive cultures facilitate change to meet the needs of three groups of constituents. Which of the following is NOT one of those groups? a. employees b. stockholders c. customers d. federal agencies

d. federal agencies

Coke and Pepsi compete for the same customers. Sometimes, their advertisements make references to one being much better than the other. This conflict can be classified as a. intragroup. b. intrapersonal. c. intergroup. d. interorganizational.

d. interorganizational.

*Chapter 13 Quiz* To graduate on time, you need to take a specific course this semester, but it is now filled. You visit the instructor scheduled to teach the course and ask to be allowed in. He says you need permission from the head of the department, but when you contact her, she sends you to your academic adviser. Your adviser tells you to see the instructor. This scenario is an example of which of the following structural causes of conflict? a. authority relationships b. interdependence c. specialization d. jurisdictional ambiguity

d. jurisdictional ambiguity

For most people, the establishment stage is a time of a. stability as one tries to succeed in the career of choice. b. transition as one reassesses goals and career dreams. c. stability with a sense of achievement and fulfillment. d. transition from school to work.

d. transition from school to work.

Ang is a recent college graduate and new hire in the human resources department at a large personal products firm. To foster creativity, Ang installed stations with different kinds of puzzles throughout the department. Julie has worked in HR for many years and is nearing retirement age. She thinks the puzzles are a waste of valuable work time. This scenario is an example of which of the following personal causes of conflict? a. personalities b. emotions c. communication barriers d. values and ethics

d. values and ethics