MGT 340 chapter 1

The emphasis that managers give to various roles seems to be based on their ________. A) organizational level B) tenure with the organization C) experience in their field D) personality

A

The process of monitoring, comparing, and correcting is called ________. A) controlling B) coordinating C) leading D) organizing

A

Which of the following is an example of an efficient manufacturing technique? A) cutting inventory levels B) increasing the amount of time to manufacture products C) increasing product reject rates D) decreasing product output

A

Division manager is associated with which of the following levels of management? A) team leaders B) middle managers C) first-line managers D) top managers

B

The distinction between a managerial position and a nonmanagerial position is ________. A) planning the work of others B) coordinating the work of others C) controlling the work of others D) organizing the work of others

B

Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals. A) effectiveness; efficiency B) efficiency; effectiveness C) effectiveness; goal attainment D) goal attainment; efficiency

B

Which of the following management functions from the mid-1950s is no longer included in the basic functions of management? A) planning B) staffing C) leading D) controlling

B

________ is the process of getting activities completed efficiently and effectively with and through other people. A) Leading B) Management C) Supervision D) Controlling

B

A human resource manager attending a local Society for Human Resource Management meeting would be functioning in which role? A) informational B) leader C) liaison D) disseminator

C

Effectiveness is synonymous with ________. A) cost minimization B) resource control C) goal attainment D) efficiency

C

How many management functions were originally proposed in the early part of the twentieth century? A) three B) four C) five D) nine

C

In successful organizations, ________. A) low efficiency and high effectiveness go hand in hand B) high efficiency and low effectiveness go hand in hand C) high efficiency and high effectiveness go hand in hand D) high efficiency and high equity go hand in hand

C

Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________. A) an assembly line worker B) a laborer C) a manager D) a salesperson

C

Supervisor is another name for which of the following? A) team leader B) middle manager C) first-line manager D) top manager

C

The roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important at the ________ levels of the organization. A) lower B) middle C) higher D) supervisory

C

Wasting resources is considered to be an example of ________. A) efficiency B) effectiveness C) inefficiency D) ineffectiveness

C

Writing an organizational strategic plan is an example of the ________ management function. A) leading B) coordinating C) planning D) organizing

C

A manager resolving conflict among organizational members is performing what function? A) controlling B) commanding C) directing D) leading

D

Managers with titles such as regional manager, project leader, or plant manager are ________. A) first-line managers B) top managers C) production managers D) middle managers

D

Organizing includes ________. A) defining organizational goals B) hiring organizational members C) motivating organizational members D) determining who does what tasks

D

Today, the basic management functions are considered to be ________. A) planning, coordinating, staffing, and directing B) planning, organizing, leading, and directing C) commanding, organizing, leading, and staffing D) planning, organizing, leading, and controlling

D

________ was a French industrialist who first identified the basic management functions. A) Weber B) Taylor C) Herzberg D) Fayol

D

______ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.

Henry Mintzberg

Which of the following is true concerning technical and managerial skills?

Human skills remain necessary and technical-skill needs decrease as managers move to higher levels

An organization is ________.

a deliberate arrangement of people to accomplish some specific purpose

Fayol was interested in studying ________, whereas Taylor was interested in studying ________.

all managers first line managers

Which of the following is most closely associated with the organizational behavior approach to management?

concern for employee motivation

In the past, nonmanagerial employees were viewed as employees who ________. A) reported to top executives B) reported to middle managers C) supervised others D) had no others reporting to them

d

Which of the following statements regarding managers in today's world is accurate? A) Their age range is limited to between 30 and 65. B) They are found only in large corporations. C) They can be found exclusively in for-profit organizations. D) The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.

d

Efficiency

doing things right

Agency head or plant manager is most likely associated with which of the following? A) team leaders B) middle managers C) first-line managers D) top manager

first line manager

lowest level of management

first line manager

33. The roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important at the __________ levels of the organization.

higher

Which of the following early advocates of organizational behavior created the field of industrial psychology, the scientific study of people at work?

hugo munsterberg

An automobile manufacturer that increased the total number of cars produced at the same cost, but with many defects, would be ________. A) efficient and effective B) increasing efficiency C) increasing effectiveness D) concerned with inputs

inceasing efficiency

Wasting resources is considered to be an example of

inefficiency

According to Mintzberg's management roles, the ______________ roles involve receiving, collecting, and disseminating information

informational

According to Mintzberg's management roles, the _____________ roles are those that involve people and other duties that are ceremonial and symbolic in nature.

interpersonal

The _____________ role is more important for lower-level managers than it is for either middle- or top-level managers

leader

33. A human resource manager attending a local Society for Human Resource Management meeting would be functioning in which role?

liaison

All levels of management between the supervisory level and the top level of the organization are termed ________. A) middle managers B) first-line managers C) supervisors D) foremen

middle managers

A finance manager who reads the Wall Street Journal on a regular basis would be performing which role?

monitor

the emphasis that managers give to various roles seems to be based on their ___

organizational level

Today, the basic management functions are considered to be ________.

planning, organizing, leading, and controlling

Which of the following best reflects the management structure of a traditional organization? A) pyramid B) circle C) hub with spokes D) infinite line

pyramid

Which of the following is not an example of a decisional role according to Mintzberg

spokesperson

Which of the following best describes the concept that management is needed in all types and sizes of organizations, no matter the country in which they're located

the universality of management

Which of the following levels of management is associated with positions such as executive vice president, chief operating officer, chief executive officer, and chairman of the board? A) team leaders B) middle managers C) first-line managers D) top managers

top managers

Which of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization

top managers

Which of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization? A) first-line managers B) top managers C) production managers D) research managers

top managers