MGT 340 exam 3

Which of the following dimensions is an example of an organizational dimension on the diversity wheel?

union affiliation

Which of the following describes the purpose of managerial control?

All of these are correct setting goals arranging tasks around goals assessing goal accomplishment taking corrective action

After being notified that she is being let go, Janeen threatens to sue the organization because she believes Kathleen used her alcohol-related issues against her. Which of the following U.S. federal laws and regulations protecting employees may be the basis for such a complaint?

Americans with Disabilities act (ADA)

Because Fiona is not influenced by merit pay or sales commissions and she performs better in a highly structured job, Fiona has

An external locus of control

Which of the following jobs are low in task identity?

Assembly line worker

Professors at OB University must follow strict guidelines when it comes to planning and delivering course material. This is an example of low

Autonomy

______ is a state of emotional, mental, and even physical exhaustion, expressed as listlessness, indifference, or frustration.

Burnout

Ally is known for not listening in meetings and for misunderstanding directions. Ty has decided to take a new approach with her, regardless of whether he is speaking with her or sending her an e-mail. The last thing he asks Ally to do is use her own words to tell him what she is supposed to do. How does Ty want Ally to respond

By paraphrasing

The statement "Mackenzie is slow to return phone calls" reflects the ________ component of an attitude.

Cognitive

Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of

Counterproductive work behaviors

For an airline company, frequent reliable departures are a measurable objective for which perspective?

Customer

___ control is an approach to organizational control that is characterized by informal and organic structural arrangements.

Decentralized

After the initial meeting with Pilar, Miguel returns three weeks later for a follow-up meeting after being removed as the campaign project manager. During this meeting, Miguel exhibits what type of listening style

Discerning

Pilar's conversation with Miguel can best be described as ______ communication.

Downward

Which of the following is NOT an element of an effective social media policy?

Encourage employees to post honest, bold, and even unpopular decisions.

______ theory is a model of motivation that explains how people strive for fairness and justice in social exchanges or give-and-take relationships.

Equity

Jezebel is completing a work assignment and sends an email to her supervisor asking for clarification. Her supervisor's response to her initial email represents which step in the communication process?

Feedback

If Kathleen attributed Janeen's performance to Janeen's personal characteristics (e.g., Kathleen believed Janeen was irresponsible) instead of entertaining the idea that there may be other situational factors involved, such as unreasonable deadlines, what may be happening?

Fundamental Attribution Bias

___ is the tendency to attribute another persons behavior to his or her personal characteristics rather than to the situation the person is in.

Fundamental attribution bias

Which of the following jobs exhibit the highest level of skill variety?

Head chef

All of the following are informal aspects of the workplace EXCEPT

Hierarchy

Which of the following dimensions is NOT an example of an external or secondary dimension on the diversity wheel?

Seniority

____ communication channels develop outside the organizational structure and do NOT follow the chain of command.

Informal

________ is the expectation that successful performance of the task will lead to the desired outcome.

Instrumentality

Margot enjoys reading to the Kindergarten class at the local elementary school and tutoring math in the third-grade class. She is also a Girl Scout leader with a small group from the same school. How would you describe the feeling she receives from these activities?

Intrinsic

Which of the following more closely aligns with a job versus a career?

It is temporary and in service of someone else

Which of the following is NOT a belief measure on the balanced scorecard in relation to customers?

innovation

The more management levels through which a message passes, the

More distorted the message may become

Kathleen tried to be a friend to Janeen when she first found out about Janeen's alcohol-related issues. This nonmonetary method of motivating Janeen is attempting to fulfill which need?

Need to Matter

Assume that after warning Janeen about her tardiness, Kathleen implements a 30-day probationary period during which Janeen would need to have Kathleen sign off on the time she comes into work every day. Based on operant theory, which contingent consequence is Kathleen utilizing if the 30-day period ends and Janeen has not been late?

Negative reinforcement

Monique is very aggressive at her job, and her coworkers complain that she often manipulates them and her boss in order to get ahead. She attempts to direct everything and everyone, regardless of the consequences to others or even the organization itself. Monique is expressing what type of need for power?

Personal

_____ is defined as those stable psychological and behavioral attributes that give you your identity

Personality

Armando has a summer job hand-dyeing shirts that will be sold on the boardwalk. He is paid $5.00 per shirt. Armando is being paid on a ________ compensation plan.

Play for Performance

An example of an intrinsic reward is

Recognition

Based on the situation with the client, Pilar chose to have a face-to-face discussion with Miguel. What type of communication medium does this portray?

Rich

When much of her work was automated with a new computerized system, Louisa became unsure of her ability to do her job. Melody, her boss, has been mentoring her to improve her .....

Self efficacy

Because she beat her goal this year by nearly 30 percent, Helena has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn't even reach her goal, she said her failure was due to the poor economy. Helena provides an example of

Self serving Bias

Gina wanted to tell her employees about the seminar, but she put the flyer in a stack of papers and forgot about it until after the deadline, so none of her employees were able to sign up for the seminar. What type of barrier has occurred in this situation?

Sender Barrier

When employees at Wells Fargo opened accounts in their members' names, not always with their consent, the employees blamed it on management, stating that the bank executives had set ________ goals, or goals that seemed unattainable.

Stretch

Which of the following communication styles do women NOT use as much as men?

Talk over others

A janitor in a hospital is likely to feel higher levels of ______ than a janitor in a toilet paper factory.

Task Significance

The purpose of using a balanced scorecard is for

companies to make sure their business activities align with strategy

Strategy Maps utilize the ______________ viewpoint of Management Theory.

contingency

Which term refers to the use of the Internet at work for personal use?

cyberloafing

Typically, operational control is accomplished through reports issued

daily

McDonald's salad recall most closely aligns with which of the following reasons why control is needed at organizations?

discover irregularities and errors

When using punishment, a manager should

do it in conjunction with positive reinforcement.

A manager needs to inform employees that the quarterly project management training will start on June 1, about three months from now. Generally, which of the following should the manager use in this situation?

email

Shelly praised Susan via email for how well she executed an employee training program last week. Shelly is engaging in the ________ process using a __________ medium

encoding, written

According to Victor Vroom, the three primary elements that determine how willing an employee is to work hard at tasks important to an organization are

expectancy, instrumentality, and valence.

Which of the following is a career readiness competency desired by employers?

generalized self efficiency

Research has shown that four-year-old African-American boys are suspended and expelled more often than any other race or gender, regardless of the race of the teacher. The reasons most often given are that they just can't sit still and control their bodies. This is an example of

implicit Bias

A company that works to create a culture that encourages rank-and-file employees to make suggestions, question the status quo, and also measure employee growth, is developing which perspective of the balanced scorecard?

innovation and learning perspective

Which balanced scorecard perspective most closely aligns with McDonald's handling of its supply chain, based on the case?

internal business

_____ perspective helps top management focus on what the organization must excel at to effectively meet its financial objectives and customers' expectations.

internal business

Replacing Starbucks' baristas with automated coffee-making machines would fall under what perspective?

internal business process

The telephone you use to speak to another person is an example of which part of the communication process?

medium

The Grapevine is

more active when official communication is lacking

Sarah works at a catering company. One afternoon, she receives word of a venue change and informs her supervisor via email. Sarah's supervisor never receives the email because the server is down. This disturbance is an example of

noise

When Pilar first attemps to speak with Miguel, Miguel is completely distracted. He reads magazines and checks voicemail. Which part of the communication process does this distraction describe?

noise

When a pharmacist can't read a prescription because of a doctor's poor handwriting, the message is disrupted by ________, which is defined as any disturbance that interferes with the transmission of a message.

noise

Assume that McDonald's senior leadership decides to change the handling of its salads at each location due to the Cyclosporiasis outbreak. What level of control would a store manager be exerting if she monitors, on a daily basis, her employees' handling of salads based on guidance received from corporate?

operational

During Miguel's initial meeting with Pilar, which personal barrier to communication is exhibited?

oversized egos

What is the third step in the basic communication process?

receiver decodes

If a manager knows one of her employees has low self-esteem and wishes to enhance it, she should

reinforce the employees positive attributes and skills

Sarah is a manager at a retail store that sells mobile devices. After reviewing the store's sales records over the past several months, she determines that the store needs to sell more devices to boost their sales. Accordingly, she tells employees that they will be expected to sell at least five phones per day and assesses the number of sales each employees make after a month has passed. Most employees met this requirement, but a few sold fewer than five phones per day. Sarah decides not to approach these underperforming employees for fear of being disliked. Which of the following steps in the control process did Sarah not take?

taking corrective action

The decision by McDonald's to change its lettuce blend producer represents which step in the control process?

taking corrective action

Innovation and learning perspective of the balance scorecard focuses on

the improvement of knowledge sharing mechanisms

When a goal is not met, a manager should assume that

the set goal was too ambitious or employees need to improve their performance.