MGT 340 exam 3
Which of the following dimensions is an example of an organizational dimension on the diversity wheel?
union affiliation
Which of the following describes the purpose of managerial control?
All of these are correct setting goals arranging tasks around goals assessing goal accomplishment taking corrective action
After being notified that she is being let go, Janeen threatens to sue the organization because she believes Kathleen used her alcohol-related issues against her. Which of the following U.S. federal laws and regulations protecting employees may be the basis for such a complaint?
Americans with Disabilities act (ADA)
Because Fiona is not influenced by merit pay or sales commissions and she performs better in a highly structured job, Fiona has
An external locus of control
Which of the following jobs are low in task identity?
Assembly line worker
Professors at OB University must follow strict guidelines when it comes to planning and delivering course material. This is an example of low
Autonomy
______ is a state of emotional, mental, and even physical exhaustion, expressed as listlessness, indifference, or frustration.
Burnout
Ally is known for not listening in meetings and for misunderstanding directions. Ty has decided to take a new approach with her, regardless of whether he is speaking with her or sending her an e-mail. The last thing he asks Ally to do is use her own words to tell him what she is supposed to do. How does Ty want Ally to respond
By paraphrasing
The statement "Mackenzie is slow to return phone calls" reflects the ________ component of an attitude.
Cognitive
Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of
Counterproductive work behaviors
For an airline company, frequent reliable departures are a measurable objective for which perspective?
Customer
___ control is an approach to organizational control that is characterized by informal and organic structural arrangements.
Decentralized
After the initial meeting with Pilar, Miguel returns three weeks later for a follow-up meeting after being removed as the campaign project manager. During this meeting, Miguel exhibits what type of listening style
Discerning
Pilar's conversation with Miguel can best be described as ______ communication.
Downward
Which of the following is NOT an element of an effective social media policy?
Encourage employees to post honest, bold, and even unpopular decisions.
______ theory is a model of motivation that explains how people strive for fairness and justice in social exchanges or give-and-take relationships.
Equity
Jezebel is completing a work assignment and sends an email to her supervisor asking for clarification. Her supervisor's response to her initial email represents which step in the communication process?
Feedback
If Kathleen attributed Janeen's performance to Janeen's personal characteristics (e.g., Kathleen believed Janeen was irresponsible) instead of entertaining the idea that there may be other situational factors involved, such as unreasonable deadlines, what may be happening?
Fundamental Attribution Bias
___ is the tendency to attribute another persons behavior to his or her personal characteristics rather than to the situation the person is in.
Fundamental attribution bias
Which of the following jobs exhibit the highest level of skill variety?
Head chef
All of the following are informal aspects of the workplace EXCEPT
Hierarchy
Which of the following dimensions is NOT an example of an external or secondary dimension on the diversity wheel?
Seniority
____ communication channels develop outside the organizational structure and do NOT follow the chain of command.
Informal
________ is the expectation that successful performance of the task will lead to the desired outcome.
Instrumentality
Margot enjoys reading to the Kindergarten class at the local elementary school and tutoring math in the third-grade class. She is also a Girl Scout leader with a small group from the same school. How would you describe the feeling she receives from these activities?
Intrinsic
Which of the following more closely aligns with a job versus a career?
It is temporary and in service of someone else
Which of the following is NOT a belief measure on the balanced scorecard in relation to customers?
innovation
The more management levels through which a message passes, the
More distorted the message may become
Kathleen tried to be a friend to Janeen when she first found out about Janeen's alcohol-related issues. This nonmonetary method of motivating Janeen is attempting to fulfill which need?
Need to Matter
Assume that after warning Janeen about her tardiness, Kathleen implements a 30-day probationary period during which Janeen would need to have Kathleen sign off on the time she comes into work every day. Based on operant theory, which contingent consequence is Kathleen utilizing if the 30-day period ends and Janeen has not been late?
Negative reinforcement
Monique is very aggressive at her job, and her coworkers complain that she often manipulates them and her boss in order to get ahead. She attempts to direct everything and everyone, regardless of the consequences to others or even the organization itself. Monique is expressing what type of need for power?
Personal
_____ is defined as those stable psychological and behavioral attributes that give you your identity
Personality
Armando has a summer job hand-dyeing shirts that will be sold on the boardwalk. He is paid $5.00 per shirt. Armando is being paid on a ________ compensation plan.
Play for Performance
An example of an intrinsic reward is
Recognition
Based on the situation with the client, Pilar chose to have a face-to-face discussion with Miguel. What type of communication medium does this portray?
Rich
When much of her work was automated with a new computerized system, Louisa became unsure of her ability to do her job. Melody, her boss, has been mentoring her to improve her .....
Self efficacy
Because she beat her goal this year by nearly 30 percent, Helena has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn't even reach her goal, she said her failure was due to the poor economy. Helena provides an example of
Self serving Bias
Gina wanted to tell her employees about the seminar, but she put the flyer in a stack of papers and forgot about it until after the deadline, so none of her employees were able to sign up for the seminar. What type of barrier has occurred in this situation?
Sender Barrier
When employees at Wells Fargo opened accounts in their members' names, not always with their consent, the employees blamed it on management, stating that the bank executives had set ________ goals, or goals that seemed unattainable.
Stretch
Which of the following communication styles do women NOT use as much as men?
Talk over others
A janitor in a hospital is likely to feel higher levels of ______ than a janitor in a toilet paper factory.
Task Significance
The purpose of using a balanced scorecard is for
companies to make sure their business activities align with strategy
Strategy Maps utilize the ______________ viewpoint of Management Theory.
contingency
Which term refers to the use of the Internet at work for personal use?
cyberloafing
Typically, operational control is accomplished through reports issued
daily
McDonald's salad recall most closely aligns with which of the following reasons why control is needed at organizations?
discover irregularities and errors
When using punishment, a manager should
do it in conjunction with positive reinforcement.
A manager needs to inform employees that the quarterly project management training will start on June 1, about three months from now. Generally, which of the following should the manager use in this situation?
Shelly praised Susan via email for how well she executed an employee training program last week. Shelly is engaging in the ________ process using a __________ medium
encoding, written
According to Victor Vroom, the three primary elements that determine how willing an employee is to work hard at tasks important to an organization are
expectancy, instrumentality, and valence.
Which of the following is a career readiness competency desired by employers?
generalized self efficiency
Research has shown that four-year-old African-American boys are suspended and expelled more often than any other race or gender, regardless of the race of the teacher. The reasons most often given are that they just can't sit still and control their bodies. This is an example of
implicit Bias
A company that works to create a culture that encourages rank-and-file employees to make suggestions, question the status quo, and also measure employee growth, is developing which perspective of the balanced scorecard?
innovation and learning perspective
Which balanced scorecard perspective most closely aligns with McDonald's handling of its supply chain, based on the case?
internal business
_____ perspective helps top management focus on what the organization must excel at to effectively meet its financial objectives and customers' expectations.
internal business
Replacing Starbucks' baristas with automated coffee-making machines would fall under what perspective?
internal business process
The telephone you use to speak to another person is an example of which part of the communication process?
medium
The Grapevine is
more active when official communication is lacking
Sarah works at a catering company. One afternoon, she receives word of a venue change and informs her supervisor via email. Sarah's supervisor never receives the email because the server is down. This disturbance is an example of
noise
When Pilar first attemps to speak with Miguel, Miguel is completely distracted. He reads magazines and checks voicemail. Which part of the communication process does this distraction describe?
noise
When a pharmacist can't read a prescription because of a doctor's poor handwriting, the message is disrupted by ________, which is defined as any disturbance that interferes with the transmission of a message.
noise
Assume that McDonald's senior leadership decides to change the handling of its salads at each location due to the Cyclosporiasis outbreak. What level of control would a store manager be exerting if she monitors, on a daily basis, her employees' handling of salads based on guidance received from corporate?
operational
During Miguel's initial meeting with Pilar, which personal barrier to communication is exhibited?
oversized egos
What is the third step in the basic communication process?
receiver decodes
If a manager knows one of her employees has low self-esteem and wishes to enhance it, she should
reinforce the employees positive attributes and skills
Sarah is a manager at a retail store that sells mobile devices. After reviewing the store's sales records over the past several months, she determines that the store needs to sell more devices to boost their sales. Accordingly, she tells employees that they will be expected to sell at least five phones per day and assesses the number of sales each employees make after a month has passed. Most employees met this requirement, but a few sold fewer than five phones per day. Sarah decides not to approach these underperforming employees for fear of being disliked. Which of the following steps in the control process did Sarah not take?
taking corrective action
The decision by McDonald's to change its lettuce blend producer represents which step in the control process?
taking corrective action
Innovation and learning perspective of the balance scorecard focuses on
the improvement of knowledge sharing mechanisms
When a goal is not met, a manager should assume that
the set goal was too ambitious or employees need to improve their performance.
