MGT 363 Exam 1

_____ relates to intellectual capability and general intelligence.

Cognitive ability

Which of the following steps of the training design process involves person and task analysis?

Conducting needs assessment

_____.refer(s) to the type of rewards that employees receive for performing well.

Consequences

_____ relates to managers' and employees' ability to obtain and distribute valuable resources such as data, information, or money.

Control

Which of the following is not an example of human capital?

Corporate culture

____ refers to asking a large group of employees to help provide information for needs assessment.

Crowdsourcing

In which of the following instances is training most likely needed?

Employees lack the knowledge and skill to perform a job, but the other factors are satisfactory.

Which of the following is not included in the ADDIE model?

Engagement

_____ are useful with complex or controversial issues.

Focus groups

Which of the following statements is true?

For training and development to succeed, employees, managers, training professionals, and top managers all have to take ownership.

Which of the following examples best reflects an attitude as a learning outcome?

Gain a greater appreciation for work-life balance.

Which of the following statements is most true about age and generation in the context of training?

Gen Xers dislike close supervision.

_____ capital refers to the sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company's employees invest in their work.

Human

Which of the following is true about a learning organization?

In a learning organization, employees learn from failure and from successes.

A core value of _____ is the prevention of the occurrence of errors in a product or service, rather than detection and correction of errors.

TQM

Which of the following issues is addressed by task analysis?

What is the focus of training?

The ADDIE model is most closely associated with:

formal training and development

In _____ financial and other resources are not available for development, so companies tend to rely on hiring talent from the external labor market.

fortresses

Job-based employees are characterized by _____.

high value and low uniqueness

The final step of the strategic training and development process involves _____.

identifying measures or metrics

The strategic training and development process begins with _____.

identifying the business strategy

Juan, an operations manager, has been assigned to train a group of older employees in the logistics department. He has to train them to use new computer software. He begins by reminding them that they were quick in learning the old software. Juan is trying to _____.

increase the employees' self-efficacy

The ATD competency model _____.

specifies what is necessary for an individual to be successful in the training field

In the process of developing a competency model, the job or position to be analyzed is identified after _____.

the business strategy and goals are identified

The fifth step in the training design process is to develop an evaluation plan that involves identifying _____.

the types of outcomes training is expected to influence

According to the _____, transfer will be maximized when the tasks, materials, equipment, and other characteristics of the learning environment are similar to those encountered in the work environment.

theory of identical elements

According to the ATD competency model, a business partner _____.

uses industry knowledge to create training that improves performance

Good decisiveness, practical application of ideas, and hypothetical deductive reasoning are characteristics of individuals with a(n) _____ learning style.

converger

Companies adopting a(n) _____ strategy need to train employees in job-search skills and to focus on cross-training their remaining employees.

disinvestment

Which of the following is considered an "input" in the context of person analysis?

Social support

_____ refers to the company's decisions regarding where to find employees, how to select them, and the desired mix of employee skills and statuses.

Staffing strategy

Which of the following methods is inexpensive and allows the collection of data from a large number of individuals?

Survey

Ch. 4

.

Chapter #3

.

Chapter 2

.

Which of the following creates a learning orientation in trainees?

Allowing trainees to experiment with new knowledge and skills

Which of the following is true of centralized training?

A centralized training function helps drive stronger alignment with business strategy.

Which learning outcomes relate to the ability to design and code a computer program that meets customer requirements?

Intellectual skills

Which of the following is true of task analysis?

It involves determining KSAOs needed to perform specific tasks.

Which of the following is true of tacit knowledge?

It is best acquired through informal learning.

Which of the following statements is true of training?

It is important to realize that for training to be effective, both learning and transfer of training are needed.

Which of the following statements is true of rapid needs assessment?

It opts for methods that provide results in which trainers have the greatest confidence.

Which of the following positions is characterized by high value and low uniqueness?

Lab technician

_____ refers to practicing a task continuously without breaks.

Massed practice

_____ typically includes information on the customers served, why the company exists, what the company does, the value received by the customers, and the technology used.

Mission

Which of the following statements is true of human capital?

Motivation to deliver high-quality products and services is a part of human capital.

_____ refers to the process of moving jobs from the U.S. to other locations in the world.

Offshoring

_____ analysis involves determining the appropriateness of training, given the company's business strategy, its resources available for training, and support by managers and peers.

Organizational

According to the text, collecting data on social support for training from managers and peers is a component of which level of analysis?

Organizational and person analysis

_____ involves determining whether performance deficiencies result from lack of knowledge or skills.

Person analysis

Which of the following is an example of the internal conditions necessary for learning?

Recall of training content

_____ is a person's judgment about whether he or she can successfully learn new knowledge and skills.

Self-efficacy

_____ involves highly trained employees known as Champions, Master Black Belts, Black Belts, and Green Belts.

Six Sigma

Which of the following is true of the business-embedded (BE) learning function?

The BE function is customer-focused.

Which of the following statements is true of Millennials?

They are believed to have high levels of self-esteem, sometimes to the point of narcissism.

_____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

Total quality management

Which of the following statements is true of competency models?

Traditionally, needs assessment failed to focus on competencies

Learner-learner interaction is most appropriate when learners have to _____.

acquire personal knowledge based on experience

Intellectual skill as a learning outcome primarily includes the capability to _____.

apply generalizable concepts and rules to solve complex problems

The _____ considers four different perspectives: customer, internal, innovation and learning, and financial.

balanced scorecard

Companies that emphasize innovation and creativity are labeled as _____.

baseball teams

Training activities are said to be outsourced when they are provided by _____.

individuals outside the company

In expectancy theory, the belief that performing a given behavior is associated with a particular outcome is called _____.

instrumentality

Development of an organizational culture that values creative thinking and analysis is characteristic of a company adopting a(n) _____ strategy.

internal growth

Business-level outcomes chosen to measure the overall value of training or learning initiatives are referred to as _____.

metrics

In the ATD competency model, a _____ plans, obtains, and monitors the effective delivery of learning and performance solutions to support the business.

project manager

When the top management of Mason's firm made it mandatory for all product managers to undergo skills training, he told his superior that he would be uncomfortable with the process. He added that he was certain of not being able to cope with the new developments. In this instance, Mason is demonstrating _____.

resistance to change

The first step in task analysis is to _____.

select the job or jobs to be analyzed

Behavior modeling is a training method that is primarily based on _____.

social learning theory