MGT 3900 McGraw-Hill Chapter 3

True or false: In a worker-paced line each worker always works at the same rate

False

What shape is used to represent flow units waiting in a system (buffer inventory)?

Triangle

True or False: A process flow diagrams outlines a directional flow in a the process

True

True or false: In a machine-paced line each worker always works at the same rate

True

An organization that wants to fulfill customer orders more quickly should make the cycle time of there fulfillment process ___________________.

Decrease

From Little's Law we see that if cycle time increases while flow time stayed the same then inventory must ______________.

Decrease

If the cycle time for a process goes down then the time to finish X units starting with empty inventory buffers will _________________.

Decrease

If the flow time (cycle time) for a process goes down then the time to finish X units starting with empty inventory buffers will _________________.

Decrease

If the utilization of the bottleneck is less than 100% then the process is _______________ constrained

Demand

Inventory is a mismatch between supply and _________________

Demand

When the flow rate is less than the capacity the process is referred to as _________________ constrained.

Demand

True or False: The utilization of a non-bottleneck resource can be greater than that of the bottleneck

False

Process analysis is a _________________ framework for understanding the detailed operations of a business

Rigorous

The number of flow units that customers want per unit of time

Demand Rate

True or False: If the capacity at a resource with multiple employees went up then the processing time definitely decreased

False

True or False: Process analysis is only applicable to manufacturing settings

False

True or false: A process that is demand contained can be utilization of 100%

False

True or false: The bottleneck is the resource with the fewest number of employees

False

The more stations in a process, the ____________ the time the first flow unit needs to flow throughout the system when it is empty

Longer

An appropriate unit for cycle time is _____________.

Minutes/burger Minutes/customer

The __________________ time of a resource is how long that particular resource takes to complete one flow unit

Processing

A process flow diagram indicates

where a flow unit is processed and where it is held in inventory.

If processing time increases, then the capacity at resource with a single employee ___________.

Decreases

A process flow diagram is a graphical way to ____________ the process

Decribe

Understanding the location of the __________________ is critical for improving a process

Bottleneck

Flow units waiting in the process without being worked on are often referred to as ____________________ inventory.

Buffer

An appropriate unit for throughput is _______________.

Burger/second customers/minute

For a process that is ___________________ constrained the bottleneck resource will have 100% utilization

Capacity

If process capacity is 60 units per hour and customers desire 80 units per our then the process is __________________ constrained

Capacity

Process _______________ determines to maximum flow rate a process can provide per unit of time

Capacity

The maximum number of flow units that can flow through that resource per unit of time

Capacity

The case in which demand exceeds supply and the flow rate is equal to process capacity

Capacity-Constrained

Imagine a capacity contained, single resource process with multiple employees working at the single resource. If the number of employees increases then what will happen to the cycle time for the process?

It will decrease

If cycle time stays constant but inventory goes down what will happen to lead time?

It will go down

If inventory goes up but flow time stays constant what will happen to cycle time?

It will go down

If cycle time goes up what will happen to lead time?

It will go up

Flow rate can be _________________ process capacity

Less than Eqaul to

________________ are shown as a rectangular boxes in the process flow diagram

Resources

___________________ help the flow units to move from being a unit of input to becoming a unit of output.

Resources

A(n) ___________________ resource is a supplier of the downstream portion of a process

Upstream

The ratio between the flow rate and process capacity (Flow Rate/Capacity)

Utilization