MGT 3900 McGraw-Hill Chapter 3
True or false: In a worker-paced line each worker always works at the same rate
False
What shape is used to represent flow units waiting in a system (buffer inventory)?
Triangle
True or False: A process flow diagrams outlines a directional flow in a the process
True
True or false: In a machine-paced line each worker always works at the same rate
True
An organization that wants to fulfill customer orders more quickly should make the cycle time of there fulfillment process ___________________.
Decrease
From Little's Law we see that if cycle time increases while flow time stayed the same then inventory must ______________.
Decrease
If the cycle time for a process goes down then the time to finish X units starting with empty inventory buffers will _________________.
Decrease
If the flow time (cycle time) for a process goes down then the time to finish X units starting with empty inventory buffers will _________________.
Decrease
If the utilization of the bottleneck is less than 100% then the process is _______________ constrained
Demand
Inventory is a mismatch between supply and _________________
Demand
When the flow rate is less than the capacity the process is referred to as _________________ constrained.
Demand
True or False: The utilization of a non-bottleneck resource can be greater than that of the bottleneck
False
Process analysis is a _________________ framework for understanding the detailed operations of a business
Rigorous
The number of flow units that customers want per unit of time
Demand Rate
True or False: If the capacity at a resource with multiple employees went up then the processing time definitely decreased
False
True or False: Process analysis is only applicable to manufacturing settings
False
True or false: A process that is demand contained can be utilization of 100%
False
True or false: The bottleneck is the resource with the fewest number of employees
False
The more stations in a process, the ____________ the time the first flow unit needs to flow throughout the system when it is empty
Longer
An appropriate unit for cycle time is _____________.
Minutes/burger Minutes/customer
The __________________ time of a resource is how long that particular resource takes to complete one flow unit
Processing
A process flow diagram indicates
where a flow unit is processed and where it is held in inventory.
If processing time increases, then the capacity at resource with a single employee ___________.
Decreases
A process flow diagram is a graphical way to ____________ the process
Decribe
Understanding the location of the __________________ is critical for improving a process
Bottleneck
Flow units waiting in the process without being worked on are often referred to as ____________________ inventory.
Buffer
An appropriate unit for throughput is _______________.
Burger/second customers/minute
For a process that is ___________________ constrained the bottleneck resource will have 100% utilization
Capacity
If process capacity is 60 units per hour and customers desire 80 units per our then the process is __________________ constrained
Capacity
Process _______________ determines to maximum flow rate a process can provide per unit of time
Capacity
The maximum number of flow units that can flow through that resource per unit of time
Capacity
The case in which demand exceeds supply and the flow rate is equal to process capacity
Capacity-Constrained
Imagine a capacity contained, single resource process with multiple employees working at the single resource. If the number of employees increases then what will happen to the cycle time for the process?
It will decrease
If cycle time stays constant but inventory goes down what will happen to lead time?
It will go down
If inventory goes up but flow time stays constant what will happen to cycle time?
It will go down
If cycle time goes up what will happen to lead time?
It will go up
Flow rate can be _________________ process capacity
Less than Eqaul to
________________ are shown as a rectangular boxes in the process flow diagram
Resources
___________________ help the flow units to move from being a unit of input to becoming a unit of output.
Resources
A(n) ___________________ resource is a supplier of the downstream portion of a process
Upstream
The ratio between the flow rate and process capacity (Flow Rate/Capacity)
Utilization