MGT Ch. 3

Emotional intelligence is the ability of people to understand and manage ______ moods and emotions.

- one's own - other people's

A mood is a(n):

- state of mind - feeling

The two kinds of personal values are:

- terminal - instrumental

Organizational culture reflects the values of the founder and includes elements such as:

- the process of socialization - ceremonies and rites - stories and language

Which of the following statements are true of OCBs?

- they are necessary for having a competitive advantage - they contribute to and are necessary for organizational efficiency

Which of the following characteristics are instilled during the process of organizational socialization?

- values - norms

Managers can model their values for their employees when they demonstrate how the employees should ______ in order to achieve their goals.

- work - behave

What is the impact of a founder's influence on the organizational culture?

It has long-lasting effects on organizational culture

When someone experiences negative moods and emotions, and feels distressed, they are high in ______.

Negative affectivity

What are the Big Five personality traits?

extraversion, negative affectivity, agreeableness, conscientiousness, openness to experience

People who belong to the same organization and share the same values, set of beliefs, norms, work routines, and goals also share a(n) ______.

organizational culture

When new employees learn the norms and values of a company, it enables them to establish the behaviors necessary to perform their jobs effectively. This process is called ___________.

organizational socialization

How individuals enter, advance within, or leave an organization define the rites of ______.

passage

This specific process, known as a rite of ______, determines how individuals enter, advance within, and leave an organization.

passage

When we describe the enduring characteristics that make people think, feel, and act in particular ways, we are referring to

personality traits

A manager who is low on the negative affectivity continuum is likely to experience ______.

positive emotions

Openness to experience is the tendency to ______.

- be original - be open to a wide range of stimuli

The need for affiliation is a concern for

- being liked - having people get along with one another - establishing and maintaining good interpersonal relations

Managers who are committed to their organizations:

- believe in what their organizations are doing - are proud of what these organizations stand for - feel a high degree of loyalty toward their organizations

What are the traits of managers that experience high negative affectivity?

- complain about their own progress - dissatisfied with work - complain about others' progress - feel angry

When managers are proud of the organizations in which they work and feel a high degree of loyalty, they are likely to demonstrate

- conscientiousness - organizational commitment - a belief in organizational norms

The three most common rites used by organizations to transmit cultural norms and values are

- enhancement - integration - passage

Negative affectivity can be described as the tendency to:

- experience negative moods - experience negative emotions - feel anger towards oneself

The individuals who play a critical role in developing, maintaining, and communicating organizational culture are the:

- management - founders

Managers shape organizational culture through the kinds of ______ they promote in an organization.

- norms - values

Managers' personalities can be described by a point on a scale where each of the ______ traits has a high and low range.

Big Five

What values signify what an organization and its members are striving to accomplish?

Terminal

What best characterizes managers high on the agreeableness continuum?

They get along well with people

Managers with ______ emotional intelligence are more likely to understand why they are feeling stress and how they can best control it by making wise decisions.

a high level

The need for ______ refers to the desire to be liked, to develop interpersonal relationships, and to be surrounded by others with whom an individual gets along.

affiliation

A manager with a high level of ______ is important in jobs where close relationships are required within the work group.

agreeableness

A manager with low level of ______ can be an asset for jobs in the military where antagonistic behavior is used to discipline subordinates.

agreeableness

Managers high on the ______ continuum tend to be affectionate, likable, and get along well with other people and work well with most members of a work group.

agreeableness

A collection of feelings and beliefs are known as a(n) ______.

attitude

A model that explains how personality may influence organizational culture suggests that founders or managers hire individuals similar to themselves, while those who are dissimilar to the managers have to leave the organization. This is the ______ framework.

attraction-selection-attrition

Managers who are high on extraversion scale tend to ______.

be outgoing

When managers perform behaviors that are above and beyond their job descriptions in order to help their organizations gain a competitive advantage, this can be referred to as organizational ______.

citizenship behaviors

A manager who is disorganized and seems to lack self-discipline is low in

conscientiousness

Entrepreneurs who found their own companies tend to be high on the ______ scale

conscientiousness

The "Big Five" personality trait that includes characteristics such as being scrupulous and persevering is ______.

conscientiousness

Which of the "Big Five" personality traits is a good predictor of performance in jobs that require organization and self-discipline?

conscientiousness

How managers perform the four main managerial functions--planning, organizing, leading, and controlling--are largely influenced by ______.

culture

Awards, news releases, and promotions are just some of the ways that organizations reward employee contributions. Such employee recognition is known as a rite of

enhancement

Being on the low end of _____ indicates a manager who is less inclined to be social and has a more negative outlook.

extraversion

Organizational culture refers to a shared set of values, beliefs, and routines that have an impact on ______.

how people within the organization interact and work towards achieving organizational goals.

A(n) ______ value is a personal conviction about the way to behave to achieve the goal.

instrumental

What values guide how an organization and its members achieve organizational goals?

instrumental values

The shared announcements of organizational successes that build and reinforce common bonds among organizational members are the rites of ______.

integration

The tendency to identify responsibility for one's fate within oneself is an ____ locus of control

internal

When managers have positive feelings about their current job and believe their organization is moving in the right direction, they are experiencing ______.

job satisfaction

The two attitudes that are most important to managers' achieving success at and for their organizations are ______.

job satisfaction and organizational commitment

Who is more likely to set high goals for themselves and push ahead with difficult projects?

managers with high self-esteem

Being high on extraversion ______ managers whose jobs entail especially high levels of social interaction.

may be an asset for

Personality traits that may be effective in one situation may be detrimental in another. This illustrates the fact that

no one trait is always right or wrong for being effective as a manager

As a result of their socialization experiences, managers transmit to their employees the organization's ______ to ensure that employees behave in accordance with the organizational culture.

norms and cultural values

The manager with this trait is often original, has a wide range of interests, and is not afraid to take risks. What trait does this manager exhibit?

openness to experience

This type of manager is most likely to be innovative and take risks. What personality trait exhibits these characteristics?

openness to experience

Elements such as socialization, stories, rites, and ceremonies reflect the values of the founder, and these are part of the ______.

organizational culture

Job ______ refers to how managers feel and what they believe about their current job

satisfaction

What is it called when individuals feel good about themselves and their capabilities?

self-esteem

What are methods that describe organizational heroes and villains, communicate organizational culture, and define values and attitudes?

stories and language

Of the two personal values, ______ values are described as the personal conviction about lifelong goals.

terminal

Managerial effectiveness is determined by complex interactions between the nature of the job and organization in which a manager works and ______.

the manager's characteristics, including personality traits

When people with high self-esteem feel good about themselves, they also feel good about ______.

their capabilities

The terminal and instrumental values that are guiding principles in an individual's life make up their _______.

value system

Deeply-held beliefs that influence what managers are trying to achieve through work and how they think they should behave are known as ______.

values