MGT ch 5

this plan outlines a set response to particular problems or circumstances

procedure

this plan encompasses a wide range of activities or projects

program

Taye presents specific data from the small business development association's research that strongly favor stationary food trucks

question your beliefs

goals should somehow be linked to the organization's mission. Quinn's company is very customer-focused. she wants her customer service staff to decrease the time it takes to resolve a customer complaint by 10%

results oriented

this plan designates a specific required action

rule

CEO Khosrowshahi's strategic goal was for Uber to raise funds via an Initial Public Offering (IPO) in 2019. Which of the following would be an example of an operational goal in support of this?

settling a self-driving car trade secrets lawsuits with Waymo

this plan is used for activities that are not likely to be repeated again

single-use

some of Anderson's plans will take over one year to complete. based on what you know about planning, these types of plans are most likely

strategic

Uber's expansion on the innovation front requires strategic planning by senior management. Once this planning has been completed, middle management would be responsible for implementing these plans through

tactical planning

________ designates how work units are going to optimize resources and make contributions over the next two years.

tactical planning

her department plans to introduce 10 revolutionary new lures to the company's already exciting lineup of products over the next two years

tactical planning

is intended to guide all of the actions in the organization

values statement

limits itself to a small number that employees can recall when making decisions

values statement

inspires enthusiasm and encourages commitment

vision statement

is appropriate for the times and for the organization

vision statement

is easily understood and well-articulated

vision statement

once her team's goals were set, Alyssa asked each team member to come up with a(n) _______________ to reach the goal

action plan

a goal is a specific commitment to achieve a measurable result within a stated period of time

true

in order to motivate employees, performance that meets objectives should be rewarded

true

if Anderson wants to set a SMART goal, it needs to be all of the following except

ethical

describe the image the organization wants to project

mission statement

this plan gives a general idea of how to respond to a designated situation

policy

this type of plan is smaller in scope and less complex

project

the company wants to provide a chance for every person to reach his or her highest fishing potential without sacrificing their retirement savings to do it

vision statement

goals should challenge us but should also be doable. Bethany tries to motivate her personal training clients by telling them she wants them to increase the weight they are lifting by 500%

attainable

articulates the geographical locations where the company competes

mission statement

unchanging; as applicable in 100 years as it is today

values statement

a ____________ expresses what the organization should become and where it wants to go strategically

vision statement

reflects high ideals

vision statement

Everett pauses to reflect on the data Taye presented and on whether his disagreement with her is valid

pause and seek feedback

goals should be quantifiable in some way. Tiana tells her auto salespeople that she expects them to close at least three new car sales per month

measurable

Assume that Amtrak's management is utilizing MBO. If a team is tasked with ensuring that 80 percent of all routes utilize prepackaged meals by the end of the year, the team has a(n) ____________ objective

performance

the manager of a retail pharmacy stated that "the pharmacy will increase its profit margins." this is an example of a SMART goal

false

His company makes professional-quality products that are accessible to the recreational angler

mission statement

illuminates the organization's attitude toward its employees

mission statement

outlines the organization's customer base

mission statement

Some members of Congress believe that Amtrak's profit-focused philosophy is inappropriate for a government-owned company. if congress decides to reevaluate Amtrak's mandate, it would first lead to changes to its

mission, vision, and values

project managers have the designs complete now and are working to streamline the production tools to maximize efficiencies and thus bring costs down

operational planning

Cameron really wants to win this argument and prove Taye wrong

pause and seek feedback

Everett holds strongly to her argument because of her personal experience with stationary and roaming food trucks

question your beliefs

goals should be unambiguous and not vague. Dylan tells his interns that he would like for them complete their data entry work more efficiently

specific

to grow the company by 50% over the next five years

strategic planning

goals should include a clear time frame for completion. in early September, lars tells his team they have until December 1st to devise a new cost reduction plan

target dates

All 78 locations of Moviely Cinemas has a poster in the lobby that reads, "We want to become the epicenter for family entertainment that highlights creative talents and inspires the next generation of film legends." This is the vision statement for Moviely.

true

to start work every day, Saura sits down and sets her goals for the day and then she decides how to achieve them, formulating future courses of action to achieve the specified results. this is the definition of planning

true

expresses the company's worldview

values statement

Cameron reminds himself to speak calmly and use relaxed body language

watch for communication blocks

Taye calls Everett's point "stupid" during their discussion

watch for communication blocks

When you encounter negative thoughts or sense that others are trying to elicit an emotional response from you, which key skill of being open-minded should you enact

watch for communication blocks

rank the steps in the planning and strategic management process establish the mission and vision formulate the grand strategy & strategic, tactical, & operational plans maintain strategic control assess the current reality implement the strategy

1. establish the mission and vision 2. assess the current reality 3. formulate the grand strategy & strategic, tactical, & operational plans 4. implement the strategy 5. maintain strategic control

_________ refer(s) to the arrangement that ensures strategic goals align downward with more specific short-term goals

cascading goals

Cameron doesn't mention that his friend hasn't had financial success with her own roaming food truck

check accuracy of past judgements and predictions

Everett remembers that even with her years of experience, her intuition hasn't always led her in the right direction

check accuracy of past judgements and predictions

Assume Uber planned to cut losses by 40% by withdrawing from counties like China and Singapore. A year has now passed since they have withdrawn and the company determines that losses have actually increased. Which step in the planning/control cycle does Uber need to now execute?

control the direction

Based on senior management's strategy for Amtrak, which of the following would be considered an operational plan

developing a schedule for repurposing dining cars

Former CEO Kalanick's question of "What kind of brand do we want to be?" represents which stage of the strategic management process?

establish the mission and vision and values