MGT ch 5
this plan outlines a set response to particular problems or circumstances
procedure
this plan encompasses a wide range of activities or projects
program
Taye presents specific data from the small business development association's research that strongly favor stationary food trucks
question your beliefs
goals should somehow be linked to the organization's mission. Quinn's company is very customer-focused. she wants her customer service staff to decrease the time it takes to resolve a customer complaint by 10%
results oriented
this plan designates a specific required action
rule
CEO Khosrowshahi's strategic goal was for Uber to raise funds via an Initial Public Offering (IPO) in 2019. Which of the following would be an example of an operational goal in support of this?
settling a self-driving car trade secrets lawsuits with Waymo
this plan is used for activities that are not likely to be repeated again
single-use
some of Anderson's plans will take over one year to complete. based on what you know about planning, these types of plans are most likely
strategic
Uber's expansion on the innovation front requires strategic planning by senior management. Once this planning has been completed, middle management would be responsible for implementing these plans through
tactical planning
________ designates how work units are going to optimize resources and make contributions over the next two years.
tactical planning
her department plans to introduce 10 revolutionary new lures to the company's already exciting lineup of products over the next two years
tactical planning
is intended to guide all of the actions in the organization
values statement
limits itself to a small number that employees can recall when making decisions
values statement
inspires enthusiasm and encourages commitment
vision statement
is appropriate for the times and for the organization
vision statement
is easily understood and well-articulated
vision statement
once her team's goals were set, Alyssa asked each team member to come up with a(n) _______________ to reach the goal
action plan
a goal is a specific commitment to achieve a measurable result within a stated period of time
true
in order to motivate employees, performance that meets objectives should be rewarded
true
if Anderson wants to set a SMART goal, it needs to be all of the following except
ethical
describe the image the organization wants to project
mission statement
this plan gives a general idea of how to respond to a designated situation
policy
this type of plan is smaller in scope and less complex
project
the company wants to provide a chance for every person to reach his or her highest fishing potential without sacrificing their retirement savings to do it
vision statement
goals should challenge us but should also be doable. Bethany tries to motivate her personal training clients by telling them she wants them to increase the weight they are lifting by 500%
attainable
articulates the geographical locations where the company competes
mission statement
unchanging; as applicable in 100 years as it is today
values statement
a ____________ expresses what the organization should become and where it wants to go strategically
vision statement
reflects high ideals
vision statement
Everett pauses to reflect on the data Taye presented and on whether his disagreement with her is valid
pause and seek feedback
goals should be quantifiable in some way. Tiana tells her auto salespeople that she expects them to close at least three new car sales per month
measurable
Assume that Amtrak's management is utilizing MBO. If a team is tasked with ensuring that 80 percent of all routes utilize prepackaged meals by the end of the year, the team has a(n) ____________ objective
performance
the manager of a retail pharmacy stated that "the pharmacy will increase its profit margins." this is an example of a SMART goal
false
His company makes professional-quality products that are accessible to the recreational angler
mission statement
illuminates the organization's attitude toward its employees
mission statement
outlines the organization's customer base
mission statement
Some members of Congress believe that Amtrak's profit-focused philosophy is inappropriate for a government-owned company. if congress decides to reevaluate Amtrak's mandate, it would first lead to changes to its
mission, vision, and values
project managers have the designs complete now and are working to streamline the production tools to maximize efficiencies and thus bring costs down
operational planning
Cameron really wants to win this argument and prove Taye wrong
pause and seek feedback
Everett holds strongly to her argument because of her personal experience with stationary and roaming food trucks
question your beliefs
goals should be unambiguous and not vague. Dylan tells his interns that he would like for them complete their data entry work more efficiently
specific
to grow the company by 50% over the next five years
strategic planning
goals should include a clear time frame for completion. in early September, lars tells his team they have until December 1st to devise a new cost reduction plan
target dates
All 78 locations of Moviely Cinemas has a poster in the lobby that reads, "We want to become the epicenter for family entertainment that highlights creative talents and inspires the next generation of film legends." This is the vision statement for Moviely.
true
to start work every day, Saura sits down and sets her goals for the day and then she decides how to achieve them, formulating future courses of action to achieve the specified results. this is the definition of planning
true
expresses the company's worldview
values statement
Cameron reminds himself to speak calmly and use relaxed body language
watch for communication blocks
Taye calls Everett's point "stupid" during their discussion
watch for communication blocks
When you encounter negative thoughts or sense that others are trying to elicit an emotional response from you, which key skill of being open-minded should you enact
watch for communication blocks
rank the steps in the planning and strategic management process establish the mission and vision formulate the grand strategy & strategic, tactical, & operational plans maintain strategic control assess the current reality implement the strategy
1. establish the mission and vision 2. assess the current reality 3. formulate the grand strategy & strategic, tactical, & operational plans 4. implement the strategy 5. maintain strategic control
_________ refer(s) to the arrangement that ensures strategic goals align downward with more specific short-term goals
cascading goals
Cameron doesn't mention that his friend hasn't had financial success with her own roaming food truck
check accuracy of past judgements and predictions
Everett remembers that even with her years of experience, her intuition hasn't always led her in the right direction
check accuracy of past judgements and predictions
Assume Uber planned to cut losses by 40% by withdrawing from counties like China and Singapore. A year has now passed since they have withdrawn and the company determines that losses have actually increased. Which step in the planning/control cycle does Uber need to now execute?
control the direction
Based on senior management's strategy for Amtrak, which of the following would be considered an operational plan
developing a schedule for repurposing dining cars
Former CEO Kalanick's question of "What kind of brand do we want to be?" represents which stage of the strategic management process?
establish the mission and vision and values