MGT Ch4

When managers allow greater participation with regard to the design and implementation of projects, conflict within work groups is

Reduced

An individual's personal values

Sets of principles that describe what a person believes are the right way to behave and that can be broken into two categories: utilitarianism and deontology

The difference between an ethic and a law is that a law

defines a minimally acceptable standard of conduct.

When a performance evaluation is based on favoritism and political opportunity, rather than on merit, an ethical issue has arisen in the area of

employee relations

If unethical behavior receives great reward and little punishment, then the likelihood that unethical behavior will recur is

increased.

Support from top management

is needed for the ethics program to be effective.

The phrase caveat emptor means

let the buyer beware.

A good way to judge the ethics of a decision is to

look at the situation from several viewpoints.

social audit

managers evaluate a company's long- and short-term contributions to society to determine whether the firm's social responsibility approach is working.

Businesses must first be responsible to their , who are primarily concerned with earning a profit.

owners

Establishing and enforcing ethical standards and policies can help reduce unethical behavior by ...

prescribing which activities are acceptable and which are not, and by removing the opportunity to act unethically.

factors that influence how a person makes ethical decisions

An individual's personal values; Organizational relationships; Opportunity

codes of ethics

Formalized rules and standards that describe and delineate what the organization expects of its employees

Opportunity

A set of conditions that punish unfavorable behavior or reward favorable behavior

What name is given to the obligation a business assumes to maximize its positive impact and minimize its negative impact on society?

Social responsibility

The social audit

can pinpoint areas where the firm can take additional steps to maximize the positive effect of its activities as well as to minimize their negative impact

If a company is to maintain ethical behavior, managers must

enforce its policies, rules, and standards to encourage ethical decisions through a system of rewards for proper behavior and punishments for unacceptable behavior

Managers have an obligation to

ensure that their ethical decisions are consistent with company values, codes of ethics, and policies—as well as community and legal standards.

Managers can use ethics audits to

evaluate the effectiveness of an ethics and compliance program and identify weaknesses to be corrected.

stages of social responsibility

financial viability; compliance with legal and regulatory requirements; ethics, principles, and values; corporate citizenship

deontology

focuses on human rights and values and on the intentions associated with a particular behavior

Ethics training

helps to familiarize employees with the ethical situations they might come across in the workplace.

Managers should continuously seek to

improve the company's ethics and compliance program

Organizational relationships

including the influence of managers, coworkers, and the work group

Socially responsible businesses

may win the trust and respect of their employees, customers, and society, and in the long run increase profits.

A set of principles that describe what a person believes is the right way to behave is called

moral philosophy.

whistle blowing

occurs when employees expose an employer's wrongdoing. This might occur internally or externally

While open discussion of an ethical issue may not eliminate all ethical problems in an organization, discussion will usually

promote trust and learning in an organization.

Managers should encourage employees to

report ethical concerns or observed misconduct.

Adopting formal codes of ethics and policies is important because ...

they reduce the incidence of unethical behavior by informing employees of what is expected of them and providing punishments for those who fail to comply.

Ethical violations destroy

trust

The role of management in fostering ethical behavior in an organization is extremely important because managers

who ask employees to do something wrong have a powerful influence.

consumer rights

The right to safety The right to be informed The right to choose The right to be heard

In the United States, if a businessperson brought an elaborately wrapped gift to a prospective client on their first meeting, it might be viewed as

a bribe

Ethics audit

a comprehensive evaluation of a firm's ethics and compliance program and its ethical decisions used to determine whether the program is effective

utilitarianism

a philosophy where believers seek the greatest satisfaction for the largest number of individuals

Ethical issue

an identifiable problem, situation, or opportunity that requires a person or organization to choose among several actions that may be evaluated as ethical or unethical

For businesspersons to be ethical, they must strive for success while

being fair, just, and trustworthy

There are strong arguments ___ social responsibility by businesses

both for and against

Principles, values, and codes of conduct that define acceptable behavior in business

business ethics

Greater societal demand for socially responsible business activities

has led some firms to view socially responsible activities as a way to gain competitive advantages.

Managers tend to be more concerned about ethical issues that

have immediate consequences

For a company to maintain ethical behavior, its policies, rules, and standards to encourage ethical decision making

must be enforced by rewards for proper behavior and punishments for unacceptable behavior

consumerism

the activities undertaken by independent individuals, groups, and organizations to protect their rights as customers

Social responsibility

the obligation a business has to maximize its positive impact on society and minimize its negative impact

Also known as moral philosophies, what term describes sets of principles that describe what a person believes are the right way to behave?

values / business ethics (idk this one changes every time)

According to research, the most important factor affecting daily ethical decisions at work is the

work group or the perceived ethicalness of the work group.