MGT: Chapter 4

When making attributions about a worker's performance, people can assign responsibility to either internal or external factors.

T

If a person views a situation as having high consensus, high distinctiveness, and low consistency, he or she is likely to make an attribution of

External causes (External attributions result from situations believed to have high consensus, high distinctiveness, and low consistency.)

________ are the generation that currently makes up the largest number of individuals in America.

Millennials

Harold Kelley hypothesized that people make causal attributions by observing

consensus, distinctiveness, and consistency.

What form of diversity management is an organization adopting when it assumes that all diverse people will learn to fit in or become like the dominant group?

Assimilation

Ethnocentrism is based on the feeling that our cultural rules and norms are superior to or more appropriate than the rules and norms of another culture.

T

With only five years left until his planned retirement, Edward was quite upset when he was removed from a project team comprised mostly of Millennials. It is quite possible that the Millennials were reacting to a __________ of older workers. A: Negative Bias B: Stereotype C: Self-serving bias D: Sematic memory E: Fundamental attribution bias

B: Stereotype

Rosario and Pamela work together. They are also friends outside of work. Rosario and Pamela are constantly texting each other. Their supervisor comments that, while this might be fine outside of work, it's inappropriate to constantly text each other in the office. This is an example of A: implicit cognition. B: Collaboration C: Context of interaction D: Culture and consistency E:Common Gen y behavior

C: Context of interactions

Diversity refers to age, gender, and religion, but does not include personality.

F

The term glass ceiling identifies an invisible but absolute barrier that prevents women from advancing to higher-level positions.

T

The organizational dimensions of diversity include all of the following except A: management status. B: union affiliation C: work location D: income E: seniority

D: income

_______ are the statistical measurements of populations and their qualities (such as age, race, gender, or income) over time.

Demographics

Female entrepreneurs looking for funding for their start-ups have an easier time than their male counterparts in obtaining venture capital due to gender bias on the part of investors.

F

Perception is the process of becoming consciously aware of something or someone.

F: Attention is the process of becoming consciously aware of something or someone.

Stage 1 of social perception is A: encoding and simplification. B: storage and retention. C: selective attention/comprehension. D: retrieval and response. E: observation and investigation.

C: selective attention/ comprehension

The four stages of stereotype formation, in order, are categorization, expectations, inferences, and maintenance.

F: Stereotyping is based on the following four-step process: categorization, inferences, expectations, and maintenance.

Manuel works for ABC Corporation. He feels quite comfortable expressing his opinions about a wide variety of issues facing the company without fear of reprisal. This reflects ABC's

Psychological safety

In the self-serving bias, employees attribute their success to controllable internal factors and their failures to uncontrollable external factors.

T

Perception is influenced by three key components: the characteristics of the perceiver, of the target, and of the situation.

T

Assimilation and denial are options for action to address diversity issues in an organization; however, they are not among the preferred options.

T: Exclusion, denial, assimilation, suppression, isolation, and toleration are among the least preferred options for effective diversity management.