MGT

Pataasin ang iyong marka sa homework at exams ngayon gamit ang Quizwiz!

How does job satisfaction positively affect job performance?

Increasing task performance

Which of the following is true of motivation?

It is a set of energetic forces that originates both within and outside an employee

Which of the following is characteristic of disposition-based trust?

It is based on the general propensity of the trustor to trust others

_____ refers to how you feel about your work and what you think about your work.

Job Satisfaction

_____is the use of work time and resources to complete something other than job duties, such as assignments for another job.

Moonlighting

Which of the following statements is an expression of normative commitment?

My organization gave me my start . . . they hired me when others thought I was not qualified.

Which of the following is an example of a daily hassle?

Office Equipment Malfunctions

Which of the following describes an emotion?

"I hate peanut butter and jelly sandwiches."

Which of the following is specifically identified with job significance?

A sense of value to society

With regard to the value-percept theory, which of the following conditions for a value would result in a high level of employee dissatisfaction?

High Vwant, low Vhave, and high Vimportance

_____ possess high commitment and low task performance but perform many of the voluntary "extra-role" activities that are needed to make the organization function smoothly.

Citizens

Which of the following is true of diversity in the workplace?

Diversity makes it more challenging to retain valued employees by reducing affective and continuance commitment.

Job satisfaction is negatively correlated with citizenship behavior.

False

Learning refers to the process of generating and choosing from a set of alternatives to solve a problem.

False

Motivation is a set of distinctive, external forces.

False

Organizational commitment is defined as a set of actions that employees perform to avoid the work situation—behaviors that may eventually culminate in quitting the organization.

False

Role conflict, role ambiguity, and role overload are all examples of work challenge stressors.

False

Which of the following is the most widely used supportive practice among small, medium, and large companies?

Flextime

Which one of the following is an example of a nonwork challenge stressor?

Positive Life Events

_____ is a facet of social pressure that determines the moral intensity of an issue.

Proximity to those affected

Which of the following is true of stress?

Stress depends on both the nature of the demand and the person who confronts it.

Which of the following describes the relationship between challenge stressors and job performance?

There is a weak positive correlation.

Which of the following is characteristic of social exchange relationships?

They are based on obligations that are open ended

_____ contracts are based on a narrow set of specific monetary obligations.

Transactional

Emotion-focused coping is used by employees when they feel they have no control over the stressful environment.

True

Satisfaction with the work itself reflects employees' feelings about their actual work tasks and has the strongest influence on overall job satisfaction.

True

Which of the following best explains why the Type A Behavior Pattern is often seen in leaders and senior managers?

Type A people have traits valued by organizations.

Which of the following conditions describes a physiological strain?

Weakening of the Immune System

A formalized method of training in which employees observe and learn from employees with significant amounts of tacit knowledge is known as ______ training.

behavior modeling

One step in the bounded rationality decision-making process is to

boil the problem down to something that is easily understood

The most consequential use of motivational concepts within organizations is in

creating compensation systems

The process of generating and choosing from a set of alternatives to solve a problem is called

decision making

Which of the following is a "hidden cost" of employee turnover?

decreased morale

Geraldo is talking about his new job with his brother. He says he likes this job better than his previous jobs because now he feels respected. He has always felt a need to feel this way at work, and now he finally does. Geraldo is describing how his job meets his need for

esteem

__________ refers to the people, places and things that inspire a desire to remain part of an organization.

focus on commitment

Goal-setting theory argues that assigning employees specific, difficult goals will result in

higher levels of importance

Which of the following is something a company could do to foster bonding and affective commitment?

hold a weekly "employee appreciation" party

Emotionally charged judgments that arise through quick, nonconscious, and holistic associations are known as

intuition

The moderate correlation between learning and job performance may be underestimated because

it is difficult to measure tacit knowledge, which is relevant to task performance, due to its unspoken nature.

What reflects the perceived quality of a company's goods and services in the eyes of the public?

its reputation

Mentally "checking out" and going through the motions at work is a reaction known as

neglect

Spending money to train and develop employees is a means of fostering

normative commitment

A decision that is somewhat automatic because people's knowledge allows them to recognize and identify a situation and the course of action that needs to be taken is known as a(n) ______ decision.

programmed

Which of the following is an example of a positive emotion?

relief

The tendency for people to see their environment only as it affects them and as it is consistent with their expectations is known as

selective perception

When the knowledge, skills, and behaviors used on the job are maintained by the learner once the period of learning ends, and generalized to the workplace once the learner returns to the job, this is known as

transfer of training

Tacit knowledge is

typically job or situation specific


Kaugnay na mga set ng pag-aaral

MKT 300 Ch 15-17 MindTap Practices

View Set

A History of the Atom: Theories and Models

View Set

Microsoft Excel Final Study Guide

View Set

Chapter 3 Medical, Legal, and Ethical Issues

View Set

17. Posterior Thigh and Popliteal Fossa

View Set

Sonya Past Tense: WHAT DID YOU DO YESTERDAY? Did you go to school yesterday? - No, I didn't.

View Set