MGT
How does job satisfaction positively affect job performance?
Increasing task performance
Which of the following is true of motivation?
It is a set of energetic forces that originates both within and outside an employee
Which of the following is characteristic of disposition-based trust?
It is based on the general propensity of the trustor to trust others
_____ refers to how you feel about your work and what you think about your work.
Job Satisfaction
_____is the use of work time and resources to complete something other than job duties, such as assignments for another job.
Moonlighting
Which of the following statements is an expression of normative commitment?
My organization gave me my start . . . they hired me when others thought I was not qualified.
Which of the following is an example of a daily hassle?
Office Equipment Malfunctions
Which of the following describes an emotion?
"I hate peanut butter and jelly sandwiches."
Which of the following is specifically identified with job significance?
A sense of value to society
With regard to the value-percept theory, which of the following conditions for a value would result in a high level of employee dissatisfaction?
High Vwant, low Vhave, and high Vimportance
_____ possess high commitment and low task performance but perform many of the voluntary "extra-role" activities that are needed to make the organization function smoothly.
Citizens
Which of the following is true of diversity in the workplace?
Diversity makes it more challenging to retain valued employees by reducing affective and continuance commitment.
Job satisfaction is negatively correlated with citizenship behavior.
False
Learning refers to the process of generating and choosing from a set of alternatives to solve a problem.
False
Motivation is a set of distinctive, external forces.
False
Organizational commitment is defined as a set of actions that employees perform to avoid the work situation—behaviors that may eventually culminate in quitting the organization.
False
Role conflict, role ambiguity, and role overload are all examples of work challenge stressors.
False
Which of the following is the most widely used supportive practice among small, medium, and large companies?
Flextime
Which one of the following is an example of a nonwork challenge stressor?
Positive Life Events
_____ is a facet of social pressure that determines the moral intensity of an issue.
Proximity to those affected
Which of the following is true of stress?
Stress depends on both the nature of the demand and the person who confronts it.
Which of the following describes the relationship between challenge stressors and job performance?
There is a weak positive correlation.
Which of the following is characteristic of social exchange relationships?
They are based on obligations that are open ended
_____ contracts are based on a narrow set of specific monetary obligations.
Transactional
Emotion-focused coping is used by employees when they feel they have no control over the stressful environment.
True
Satisfaction with the work itself reflects employees' feelings about their actual work tasks and has the strongest influence on overall job satisfaction.
True
Which of the following best explains why the Type A Behavior Pattern is often seen in leaders and senior managers?
Type A people have traits valued by organizations.
Which of the following conditions describes a physiological strain?
Weakening of the Immune System
A formalized method of training in which employees observe and learn from employees with significant amounts of tacit knowledge is known as ______ training.
behavior modeling
One step in the bounded rationality decision-making process is to
boil the problem down to something that is easily understood
The most consequential use of motivational concepts within organizations is in
creating compensation systems
The process of generating and choosing from a set of alternatives to solve a problem is called
decision making
Which of the following is a "hidden cost" of employee turnover?
decreased morale
Geraldo is talking about his new job with his brother. He says he likes this job better than his previous jobs because now he feels respected. He has always felt a need to feel this way at work, and now he finally does. Geraldo is describing how his job meets his need for
esteem
__________ refers to the people, places and things that inspire a desire to remain part of an organization.
focus on commitment
Goal-setting theory argues that assigning employees specific, difficult goals will result in
higher levels of importance
Which of the following is something a company could do to foster bonding and affective commitment?
hold a weekly "employee appreciation" party
Emotionally charged judgments that arise through quick, nonconscious, and holistic associations are known as
intuition
The moderate correlation between learning and job performance may be underestimated because
it is difficult to measure tacit knowledge, which is relevant to task performance, due to its unspoken nature.
What reflects the perceived quality of a company's goods and services in the eyes of the public?
its reputation
Mentally "checking out" and going through the motions at work is a reaction known as
neglect
Spending money to train and develop employees is a means of fostering
normative commitment
A decision that is somewhat automatic because people's knowledge allows them to recognize and identify a situation and the course of action that needs to be taken is known as a(n) ______ decision.
programmed
Which of the following is an example of a positive emotion?
relief
The tendency for people to see their environment only as it affects them and as it is consistent with their expectations is known as
selective perception
When the knowledge, skills, and behaviors used on the job are maintained by the learner once the period of learning ends, and generalized to the workplace once the learner returns to the job, this is known as
transfer of training
Tacit knowledge is
typically job or situation specific
