MGT review questions exam 3
Which of the following major concepts of group behavior describes the degree to which members are attracted to one another?
Cohesiveness
Rudi's Bakery works with many teams in their organization. Every week members of a work team, with participants from all areas of the organization, get together to look at all the key measures for success. This kind of group is best called which of the following?
Cross-functional
To plan next year's strategy, Jill has brought the best and brightest from around the organization together. Representatives from each area were asked to bring their ideas for the new year. This represents which kind of team?
Cross-functional team
which one of the following is best describes the functional structure?
Customer service occupies the first floor, marketing the second, accounting the third, and information technology the fourth.
Paul has decided on Bob for the new management position. Lori feels like she was looked over again and that Bob received the promotion because he is a man. If this were truly the case, it may in fact be a(n) _________ issue.
EEO
Social loafing is a very individualistic perspective. Countries that value the individual over the team should be more cautious and not surprised to see social loafing. This represents which of the current issues in teams?
Global perspectives
in which one of the following situations would a divisional structure make the most sense?
HJK Corp, an international conglomerate, markets dissimilar products in many countries.
getting the right number of people in the right place at the right time is the focus of which of the following?
Human resource management
John is trying to decide whether or not a team is the best approach to reach the division's goals. When he assesses what is needed to reach the goals, he can see that many of the people in the division will be dependent on others on the team for their own success. This is an example of which of the "team tests" we use to determine if a team will do better than an individual?
Is there interdependence between the tasks?
After a turbulent year at Virginia Technology when customer demand came to a critical standstill and one whole division was let go, Brandon is not feeling very secure in his job. Daily he is experiencing high anxiety and feelings of guilt. This is best described as which of the following?
Layoff-survivor sickness
Merlin is a proof-reader of manuscripts for a large New York City publisher. He receives manuscripts electronically and, using his word processing software at home, makes corrections and comments for the authors. Merlin's manager may be concerned that ________________.
Merlin may be distracted by computer games or his children when they are at home during the day and will not get his work done
Roger, who is a lead baker for Rudi's Bakery, has been on a work team for more than a year. Over time, the group members have grown really fond of each other and are proud to be on this team. Which stage of group development does this describe?
Norming
Without even saying it, everyone in the sales group knows that meetings start 5 minutes behind schedule. This exemplifies which of the following group concepts?
Norms
Rudi's Bakery has pulled together a cross-functional team that is looking at the issues of distribution. This is the team's second meeting, and there is a great deal of confusion over who the real leader is and what the exact goals are for the team. At which stage of group development is this team?
Storming
The new research group is filled with conflict. Ross and Dawn are still competing to gain leadership and have the team follow their personal lead. The team is confused not only about leadership, but also about the reason they were called together. There is a great deal of aggravation and disenchantment with the research group. At this point, the research group is experiencing which of the following group stages?
Storming
what legislation protects persons with disabilities from discrimination?
The Americans with Disabilities Act (ADA)
which one of the following is the best example of a network organization?
The local chapter of the American Heart Association employs two full-time people but contracts with creative writers, printers, promoters, and temporary workers for its annual Heart Walk event.
__________ is a learning experience that seek a relatively permanent change in employees by improving their ability to do their jobs.
Training
Which of the following benefits is legally required to be paid by the organization?
Workers' compensation
Assume that a new position at CH2MHill becomes available. Which of the following would be MOST useful when performing an internal search to fill the newly created position?
a human resource inventory
Diego noticed that his firm's workforce no longer approximated the ethnic mix of the community. To increase the diversity of his employee population, Diego should ___________.
actively seek ethnically diverse candidates through ads in ethnic newspapers
Hamida, age 64, was laid off from her production position but Mike, age 38, kept his job. They were equal in seniority, which was the basis for determining who was laid off. Hamida could claim __________ discrimination.
age
Debeneditti stressed the importance of being able to tolerate change as an employee at CH2MHill. If the company hired an individual who subsequently could not tolerate the slightest change, this would be ________.
an accept error
"You're not the boss of me," a complaint often heard on the playground, is best related to the concept of
authority
Elm Street Market has purposely designed the organization so the Board of Directors does have ________, but it is the co-op members who have the __________.
authority; power
Trenton Financial wanted its sales reps to share information and leads with each other to improve team performance but offered individual incentives for the top sales people. Not surprisingly, no one shared any information. What should Trenton Financial have done?
based on rewards on the achievement of team goals rather than individual ones
When taken to the extreme, division of labor can lead to ______________.
boredom, fatigue, and increased absenteeism
In comparison to Elm City Market, many grocery stores operate as chains, with stores across a region and a headquarters in one space. Some of the most critical decisions get made at the headquarters and then shared with the actual stores. This way of making decisions is considered which of the following?
centralized
During the summer, the country club hires college students to tend the grounds and work as servers in the dining hall. The number of students varies year to year, depending on the number of members. These students are considered ___________ workers.
contingent
organizational design involves
creating the organization's structure
Toby is an accounting clerk whose responsibilities include processing invoices for payment. Along with a person from shipping/receiving and one from purchasing, he is developing a method to streamline the process to improve accuracy and speed up the payment of invoices. These three people comprise a _____________ team.
cross-functional
The first phase of the HRM process involves each of the following EXCEPT
determining training needs
Lucien must manage a team with members from China, Italy, Brazil, Jordan, Sweden, and South Korea. One of his larger challenges will be to ________________.
develop cohesiveness among team members
Although global teams offer many benefits, there are also drawbacks. One of the more obvious drawbacks is ____________.
difficulty in communicating
An international team that relies heavily on large amounts of disparate information may be better positioned to capitalize on its ___________ than a team from one country would.
diversity
which of the following is considered a traditional organizational design?
divisional
one disadvantage of the functional structure is/ are
employees in one functional area become unaware of what employees in other functional areas are doing
which one of the following is important to the success of a team structure?
employees must be cross-trained and compensated accordingly
the intent of the federal employment law is to
ensure equal access to employment opportunities
one problem with the simple structure is
everything depends on one person
Organizations such as Microsoft, Blackstone Group LP, and Credit Suisse Group AG, have added generous paid-leave policies to give employees time off to bond with their new-born babies. This is an example of ___________.
family-friendly benefits
Members have been selected for the problem-solving team. They have exchanged contact information and are discussing what roles they will assign, who will be in charge, and what they intend to do about the problem they have been given. This team is in the ____________ stage of group development.
forming
Larimer Mfg. has placed all the die cast machines in one area, the machining centers into a different area, and the finished goods in a warehouse room. Larimer is using ______________ departmentalization.
functional
It is important that groups carefully select their standards of behavior because ______________.
group members tend to conform to the group norms, so they will fit in
an organic organization will
have few rules
a mechanistic organization will
have rules, regulations, and formal standards in place
The excitement that Antonio, a big-picture person, felt when he was appointed inventory control manager waned soon after accepting the position. He expected he would be responsible for determining the appropriate quantity-in-stock for each of his firm's items and managing inventory costs. Instead, his job was data entry — all day, every day. His performance suffered because ___________.
he was mismatched for the job
What is the term for the achievement of a work environment in which all individuals are treated fairly and respectfully?
inclusion
Zoe must make a comparison between the members of her team. This is not a task she enjoys, but she understands why it must be done. She has listed all her employees in order from highest to lowest performance levels. This took a great deal of time, but Zoe made sure that there were no ties between employees and that everyone was in the correct order. This is which approach for comparing employees?
individual ranking
After observing a current employee performing her work, Nanette recorded the essential tasks in a document that would be used to recruit and select others to perform the same work. Nanette created a ___________.
job description
Chris met Ross for an informational interview about a job that Ross has now listed as open. At the meeting, Ross gave Chris a document that describes exactly what the new employee would do, how they should do it, and why it's done that way. This document is typically called a __________.
job description
In the movie 9 to 5, Maria Delgado worked mornings and her sister, who came in a few minutes before Maria left, worked the same position in the afternoons. This type of flexible work arrangement is known as _____________.
job sharing
Heidi Debeneditti, the Finance Director of CH2MHill, states that selection really begins with early planning even before you post the job. To this end, it would be important to prepare the job description along with a listing of the qualifications needed for the position. This list of qualifications is known as a ________.
job specification
As a way to communicate innovations and new ideas with all employees inside McDoogle's Game and Play, Jim McDoogle uses a tool called the McDoogle Black Box to facilitate sharing this information. McDoogle's is what kind of organization?
learning
Elm Street Market prides itself on continuing to learn about the community, organic food, and their relationship with their customers. This best describes what kind of organization?
learning
affirmative action programs are intended to
level the playing field by reducing unfair employment practices
a successful new-hire orientation
makes it less likely that the new employee will resign within the first few weeks of employment
In a learning organization,
managers serve as facilitators who support the teams
Devon is an accountant who is a member of the product development team for the latest version of his firm's consumer gadget. It is most likely that Devon works in a ___________ structure.
matrix
Walmart advertises itself as the low-cost provider and aggressively works to keeps its costs down so it can maintain enough profit to grow globally. We would expect the organizational structure of Walmart to be ____________.
mechanistic
More routine technology is more likely to have which type of structure?
mechanistic structure
During the ___________ stage of group development, a cross-functional group adopts a slogan and begins to enjoy each other's company.
norming
The new HR team is finally building some camaraderie amongst its members. This represents which of the following stages of group development?
norming
Bruce Beker compared Elm City Market to a grocery chain. He said that based on their structure, they could be more nimble than larger stores. Which of the following would best explain this type of organizational structure?
organic
The cell phone industry produces a steady stream of new gadgets with more features, bells, and whistles. To compete successfully in such an environment, a company such as Apple would likely have a(n) ___________ organizational structure.
organic
Getting work done efficiently and effectively
organizing
Ron was super excited about starting his new job. On his first day, Ron participated in a meeting where he learned about the organization and his new team. This meeting is called a(n) __________.
orientation
one advantage of division of labor is
pay can be based on the skills actually used on the tasks performed, allowing for lower labor costs overall
At Rudi's Bakery, if the large work team finds a problem with one of the success metrics, a _____________ team is then formed to address that specific finding.
problem-solving
Five workers from the machining department are brainstorming ideas to reduce waste. Their ideas will be presented to their supervisor who will decide which, if any, to implement. These five workers comprise a ____________ team.
problem-solving
Oscar, an HR professional with a commercial bank, is on the campus of a local university to speak with this semester's graduates about career opportunities within his bank. Oscar is engaged in __________.
recruitment
It is clear from the video that CH2MHill takes finding the right employees seriously. They take a great deal of time to plan early, understand what the role does and how it might evolve, and then move forward finding that right person. Which function of human resources management do these activities describe?
recruitment and selection
At AI Rubber, the inside sales staff were expected to improve on-time deliveries of the product although the production people did not report to the sales people. In this case, AI Rubber had delegated __________ without __________.
responsibility; authority
It could easily be thought that Elm City market has low departmentalization, wide spans of control, and little formalization. Which of the following best describes this kind of structure?
simple
It is time to decorate the event hall for the company Christmas party. For this activity, a _________ group would be better because they are better at ___________.
small; getting the job done
Randy likes to volunteer for group assignments, but only with the larger groups. He attends every meeting but never contributes to the work of the group. Randy is guilty of ___________.
social loafing
The animosity between Harlan and Chastity is about to tear the group apart. Both want to be the leader and have solicited support from the other group members. This group is in the __________ stage.
storming
Despite deep cuts in the workforce, Angelo was able to keep his job. Still, he felt depressed and insecure, not sure when the next round of cuts would come. He seriously thought about looking for another job. Angelo may be suffering from __________.
survivor sickness
which of the following statement is considered to be a contemporary organizational design?
team
Desmond works for a technology firm in Virginia from his home in South Carolina. He is able to stay connected through Skype, Messenger, and the organization's intranet. Desmond's work arrangement is most like which of the following?
telecommuting
A noticeable difference between the traditional structures and the team structure is ___________.
the absence of clear chain of command in a team structure
the Major advantage of the divisional structure is
the duplication of functions that increases the organization's costs and reduces efficiency
when deciding what source to use to locate viable candidates for open positions, the HR professional should consider
the local labor market, the type or level of the position, and the size of the organization
The customer care team uses ________ to facilitate cooperation and reduce in fighting.
trust
the production of items in small batches is called
unit production
If Coca-Cola wanted to open a facility on Redagustan, a country with little economic development, it should ___________
use a more formal and mechanistic structure
At Rudi's Bakery sales staff must travel the country meeting with their distributors. They must use technology to be linked to each other and to achieve organizational goals. This describes which kind of team?
virtual
a job analysis seeks to determine
what a person must know and be able to do to satisfy the needs of a particular position in a company
Identifying the stage of a group's development is important to managers because ___________.
when problems arise within the group, the manager will know how to help the group work through them
Marietta works in a production department alongside six other workers who do the same type of work. Each works independently but pool their output into the same bin. Marietta is part of a(n) _________.
work group
When ________________, a 360-degree appraisal is better than the traditional approach to performance evaluation.
work is accomplished in self-managed teams
At Vermont Teddy Bear, some employees cut the pieces of fabric, others sew them together, others stuff the bears, and others dress them according to the customers' specifications. Vermont Teddy Bear uses _____________.
work specialization
At the local ice cream parlor, every employee had his or her own specialty. Ron made all the banana splits, Ross made the ice cream cakes, Maddi made the ice cream cookies, and Reese took care of all the chocolate dips. This is an example of which of the following?
work specialization
Work groups differ from work teams in that
work team members generally have complementary skills
The ways in which people in an organization are different from and similar to one another is called __________.
workforce diversity
