MHR 300 Quizzes
Which term describes a wide range of feelings that individuals experience, including both emotions and moods.
Affect
People who experience emotions more strongly, both positive and negative, are said to have ________.
Affect intensity
Which term describes when people experience the same emotions with diverse strengths?
Affect intensity
Which component of attitude reflects the feeling segment?
Affective
Which of the following suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors?
Affective events theory
Which of these argues that people respond emotionally to things that happen to them at work, and this response influences their work performance and satisfaction?
Affective events theory
Stating "I'm upset that my boss is unfair", reflects the _________ component of attitude; saying you're going to seek another job demonstrates the __________ component?
Affective, behavioral
Which of the following is not one of the most powerful moderators of the attitude-behavior relationship
An individuals indirect experience with the attitude
What percent of workers reported being satisfied with their jobs in 2017?
Approximately 51%
Which of the following is an evaluative statement regarding objects, people, or events?
Attitude
Which of the following best describes research assumptions in regard to behavior?
Attitudes predict future behavior
Evidence-based management (EBM) bases managerial decisions on the ________.
Best available scientific evidence
Job satisfaction is best defined as an:
Broad evaluation describing a positive feeling about a job resulting from an evaluation of its characteristics
Which component of attitude reflects a belief in the way things are?
Cognitive
Meagan had been working towards and promotion, but another colleague received it instead. Afterwards, Meagan decided she had not really wanted the promotion after all. What does this best illustrate?
Cognitive dissonance
Which of the following describes the incompatibility experience by Amy between her behavior and the attitude she holds toward drinking and smoking?
Cognitive dissonance
Typically, researchers assume attitudes have three components:____________
Cognitive, affective, behavioral
What is a drawback of using intuition to solve managerial problems?
Common sense can lead to erroneous predictions
According to research, after traditional management activities, the "average" manager spent the most time on which of the following activities?
Communication
Which term describes individuals who trust in their internal worth and basic competence?
Core self-evaluation
Which of the following describes an organization's self regulated activities to help society or the environment to help society or the environment beyond what is required by law?
Corporate social responsibility (CSR)
Organizations do not use __________ to capitalize in diversity
Cost-cutting policies
Which of the following would least likely influence moods and emotions?
Country of origin
Which statement about the relationship between age and different aspects of the job is most likely false?
Creativity lessens as people age
Which of the following is true about religion and the workplace?
Faith can be an employment issue whether religious beliefs prohibit or encourage certain behaviors
When you show actual emotions in a given situation, you are expressing _________.
Felt emotions
According to several studies, which of the following is TRUE in regard to the relationship between job satisfaction and job performance?
Happy workers are more likely to be productive workers
Whereas ________ measures how much employees' perceived efforts in the workplace contribute to their self-worth, ________ refers to how much employees feel their organization values their work contributions.
Job involvement, perceived organizational support
Which term refers to a positive sentiment about a job, resulting from an assessment of its characteristics?
Job satisfaction
Emotional intelligence (EI) is ______________.
Linked to job performance
The ________ response means passively but positively waiting for conditions to improve, including speaking up for the firm in the face of outside disparagement.
Loyalty
Which statement about the sexual orientation and gender identity is true
Many LGBTQ+ employees do not disclose their status
Jokes and negative stereotypes describe which of the following form of discrimination?
Mockery and insults
Sympathy for the suffering of others is an example of which of these?
Moral emotions
According to surveys, what percent of fortune 500 firms have policies that cover sexual orientation?
More than 90 percent
Which term refers to a mood dimension comprising of nervousness, stress, and anxiety at the high end.
Negative effect
The _______ response inactively allows conditions to worsen and includes chronic absenteeism or lateness, and increased error rate.
Neglect
According to research, which of the following best summarizes male-female differences in the areas of problem-solving ability, analytical skills or learning ability?
No consistent differences exist between men and women
Which of the following is false about demographic characteristics of the US workforce?
The earnings gap between whites and other racial and ethnic groups has increased significantly
Big data refers to:
The extensive use of statistical compilation and analysis
Which of the following is an important predictor of job satisfaction?
The intrinsic nature of work itself
According to research, people are typically less satisfied with which facet of their jobs?
Their promotion opportunity
Which of the following is true about the relationship between job satisfaction and life satisfaction?
They mutually influence eachother
What is one primary reason that job satisfaction leads to organizational citizenship behavior?
Trust
Which characteristic represents deep-level diversity
Values
Which response includes actively and beneficially attempting to improve conditions?
Voice
Which response to dissatisfaction best characterizes unions that use grievance procedures to improve working conditions?
Voice
According to the world happiness report, which country has the highest average level of employee job satisfaction?
The Netherlands
What is the most widely used intelligence test in hiring decisions?
The Wonderlic Ability Test
Which of the following are two types of diversity to consider in the workplace?
Surface-level and deep-level
Which of the following is affective events theory's message?
1st: emotions provide valuable insights into how workplace events influence employee performance and satisfaction 2nd: employees and managers shouldn't ignore emotions or the events that cause them, even when they appear minor, because they accumulate
What percentage of the growth in the labor force from 2006 to 2016 came from workers over age 54?
93%
Demographics mostly effect:
Surface-level diversity
Which of the following most likely makes people more aware of and sensitive to the needs and differences of others?
Diversity management
Which of the following is NOT a dimension that makes up intellectual abilities?
Dynamic flexibility
Which of the following refers to intense, short-lived feeling experiences.
Emotion
Which term describes when people project one emotion while actually feeling another?
Emotional dissonance
Susan encounters emotional dissonance practically every day at work. This most likely leads to _________ for Susan.
Emotional exhaustion
Which of the following describes an employee's expression of organizationally desired emotions during interpersonal transactions in the workplace.
Emotional exhaustion
Which term describes a person's ability to observe emotions in the self and others, realize the meaning of these emotions, and adjust his or her emotions accordingly?
Emotional intelligence
Which statement about emotional intelligence is most likely true?
Emotional intelligence is wildly popular among consulting firms and in the popular press
When an organization prefers for employees to express certain types of emotions at work, this is called _________.
Emotional labor
As a manager, why should Sebastian be concerned with employee emotions at work?
Emotional reactions to events influence job satisfaction and job performance
_______ are specific, intense feelings a person has about a particular person or situation; _________ are more general feelings that happen without a particular event or person provoking them.
Emotions, moods
Which of the following is least likely a potential influence on moods and emotions?
Ethnicity
Affective events theory suggests ______________________________.
Events at work cause employees to react emotionally, which influences job satisfaction
Which of the following argues that managers should become more scientific in how they think about management problems?
Evidence-based management
Which response leads to behavior toward leaving the organization?
Exit
________ is measured by looking at individual terminations and collective turnover, whereas __________ is measured by chronic absenteeism, reduced effort, and more errors on the job.
Exit, neglect
What is said to be occurring when Amy associates two events when they don't have any connection.
Illusory correlation
When people associate two events that in reality have no connection, it describes _________.
Illusory correlation
What are 3 determinants of behavior in organizations?
Individuals, groups, and structure
Which term describes the abilities needed to perform mental activities?
Intellectual abilities
Generally, which of these satisfy most employees?
Interesting jobs - jobs that provide training, variety, independence, and control satisfy most employees
Jerome, a 25-year veteran at ABC Manufacturing, has started to subtly but continually bully the two new African-American hires at his firm. Which of the following describes Jerome's behavior?
Intimidation
Your manager tells you, "You just have to go with your gut feeling." She is suggesting that you should make decisions based on which of the following?
Intuition
Evidence suggests job satisfaction __________ with organizational citizenship behavior (OCB).
Is moderately coordinated
Which of the following best describes the impact of demographic diversity on team performance?
It does not help or hurt team performance
Which of the following measures the degree to which individuals relate psychologically with their jobs and consider their supposed performance levels important to self worth?
Job involvement
Which of the following is a field of study that investigates the impact of individuals, groups, and structure on behavior within organizations?
Organizational behavior
Which of these include people talking positively about their organizations, helping others, and going beyond the normal expectations of their jobs?
Organizational citizenship behavior
Jorge feels strongly about his employer, ABC manufacturing, and identifies with the company's ideas, values, and goals. Which of the following best describes Jorge's attitude?
Organizational commitment
Our own important attitudes reflect all except which of the following?
Our ideas of future behavior
Many believe that the next generation of employees will be seeking out employers that value the triple bottom line:_________.
People, planet, revenue
People who believe in their inner worth and basic competence are said to have ________.
Positive core self-evaluation (CSEs)
What is the relationship between the satisfaction of employees who have regular customer contact in service organizations to customer satisfaction?
Positive correllation
A mood dimension consisting of emotions such as excitement and euphoria at the high end, and dullness and depression at the low end is known as ________.
Positive effect
Which of the following describes the degree to which people in a country accept that power in institutions and organizations is distributed unequally?
Power distance
_______ involves observing relationships, attempting to assign causes and effects, and establishing conclusions on scientific evidence.
Systematic study
Which term describes employees' beliefs in the degree to which they impact their work environments, their capabilities, the significance of their jobs, and their perceived autonomy?
Psychological empowerment
Which term defines the heritage people use to identify themselves?
Race
What are two of the most powerful moderators of the attitudes and behavior relationship?
Social pressure and direct experience
According to the world happiness report, which country has the lowest job satisfaction level?
South Korea
Which type of physical strength is effective in exerting force against external objects?
Static strength
Which of the following describes the degree to which we are concerned with how others perceive us in regard to negative perceptions
Stereotype threat
When we judge someone on the basis of our perception of the group to which that person belongs, we engage in:
Stereotyping
Incorporating OB principles into the workplace can yield which of these organizational outcomes?
Superior financial performance
Hiding your inner feeling and emotional expressions in response to display rules is called __________.
Surface acting
There is research that shows that ________ have greater interest in working in companies that make extra efforts to highlight a commitment to diversity in their recruiting materials.
Women and minorities
Which of the following is accurate about work events and triggers?
Work events trigger only negative emotional reactions that employees respond to with greater or lesser intensity
