MIDTERM

Affective Events Theory (AET)

A model that suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors is known as the _____________.

negative effect

A mood dimension that consists of emotions such as nervousness, stress, and anxiety at the high end and relaxation, tranquility, and poise at the low end is known as _____________.

Self Monitoring

A personally trait that measures an individual's ability to adjust his or her behavior to external, situational factors is called ___________.

Perception

A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment is a definition of ___________.

emotional labor

A situation in which an employee expresses organitionally desired emotions during interpersonal transactions at work is called _______ in OB.

problem formulation, information gathering, idea generation, idea evaluation

According to the three-stage model of creativity, creative behavior includes four steps, each of which leads to the next: _________,_________,_________, and,__________.

Attribution Theory

An attempt to determine whether an individual's behavior or externally caused is ___________.

Escalation of Commitment

An increased commitment to a previous decision in spite of negative information

emotional dissonance

Inconsistencies between the emotions they project is called _________.

Manager

Somone who gets things done through other people in organizations is known as a(n):

TRUE

T OR F: Research generally shows that nomial groups outperform brainstorming groups.

TRUE

T OR F: A combination of self-report and observer-reports of personality predicts performance better than any one type of information.

TRUE

T OR F: According to Maslow's theory, as a lower need is substantially satisfied, the next higher one becomes dominant

TRUE

T OR F: Affect is a broad range of feelings that people experience.

TRUE

T OR F: After about $40,000 per year (U.S), there is no relationship between amount of pay and job satisfaction.

FALSE

T OR F: An effective team would typically have competing plans and objectives, general goals, divers mental models, high conflict levels, and a high percentage of social loafing.

TRUE

T OR F: Deviant behavior is likely to flourish where it is supported by group norms.

TRUE

T OR F: Effective teams are characterized by adequate resources, sound leadership and structure, a climate of trust, and performance evaluations and rewards.

FALSE

T OR F: Emotions have no effect on service quality delivered to customers by service providers and no effect on customer relationships.

TRUE

T OR F: Even low levels of constant stress can worsen moods.

TRUE

T OR F: GMA is an overall factor of intelligence, as suggested by the positive correlations among specific intellectual ability dimensions.

TRUE

T OR F: Group norms press us toward conformity

TRUE

T OR F: High self-monitors receive better performance ratings and are more likely to emerge as leaders.

FALSE

T OR F: Ingroup favortisim is a perspective in which we see members of other groups as better than members of our group, and people not in our group as being quite diverse.

TRUE

T OR F: Managerial activities include traditional management, communication, human resource management, and networking.

FALSE

T OR F: Most societies place a low value on intelligence, for good reason.

TRUE

T OR F: Narcissism is the tendency to be arrogant, have a grandiose sense of self-importance, require excessive admiration, and have a sense of entitlement.

TRUE

T OR F: Operant conditioning theory ( a component of reinforcement theory) argues that people learn to behave to get something they want or to avoid something they don't want

TRUE

T OR F: People high on agreeableness match up better with a supportive organizational climate than one focused on agressiveness.

FALSE

T OR F: People low on extraversion fit well with agressive and team-oriented cultures.

TRUE

T OR F: Rumination is overthinking problems. Women tend to do this more than men.

TRUE

T OR F: Self-serving bias occurs when individuals attributes their own successes to internal factors and put the blame for failures on external factors

TRUE

T OR F: Social loafing can be prevented to a degree by setting group goals, increasing intergroup competition, peer evaluation, selecting members who are highly motivated and who prefer to work in groups, and basing group rewards in part on each member's unique contributions

TRUE

T OR F: Social loafing can be prevented to a degree by setting group goals, increasing intergroup competition, peer evaluation, selecting members who are highly motivated and who work in groups, and group rewards in part on each member's unique contributions.

FALSE

T OR F: The following are ways to decrease group cohesiveness: 1. Make the group smaller 2. Encourage agreement with group goals 3. Increase time members spend time together 4. Increase the group's status and the perceived difficulty of attaining membership 5. Stimulate competition with other groups 6. Give group rewards 7. Physically isolate the group

TRUE

T OR F: The key to expectancy theory is the understanding of an individual's goals and the linkage between effort and performance, between performance and rewards, and finally between the rewards and individual goals satisfaction

FALSE

T OR F: The size of a group affects the group's overall behavior. Larger is faster and individual performance is better; smaller is better at problem solving

FALSE

T OR F: An organization is productive if it achieves its goals by transforming inputs into outputs at the highest cost.

TRUE

T OR F: Group cohesion is the extent to which members of a group support and validate one another at work

TRUE

T OR F: Happy workers are more productive.

FALSE

T OR F: Job satisfaction is not correlated with organizational citizenship behavior (OCB) whatsoever.

Anchoring Bias

The tendency for people to fixate on initial information, from which one then fails to adequately adjust for subsequent information

happiness, surprise, fear, sadness, anger, disgust

What are the 6 universal emotions?

General Mental Ability (GMA)

What is NOT a biographical characteristic?

Bernoulli's Principle

What is NOT a powerful moderator of the attitudes relationship?

Flexibility Factors

What is NOT one of the seven most frequently cited dimensions making up intellectual ablities?

Reference

_________ group is an important group to which an individual belongs or hopes to belong and with whose norms the individual is likely to conform.

MBO

_________ is a program that encompasses specific goals, participatively set, for an explicit time period, with feedback on goal progress.

Reinforcement Theory

_________ says that behavior is a function of its consequences. It ignores the inner state of the individual and concentrates solely on what happens when he or she takes some action.

Norms

___________ are acceptable standards of behavior within a group that are shared by the group's members.

Social-Learning Theory

___________ is the view that we can lean through both observation and direct experience.