MIE 436 Ch. 5

learning organization

a company that has an enhanced capacity to learn, adapt, and change -training processes are carefully scrutinized and aligned with company goals -training is seen as one part of a system designed to create intellectual capital

Trainee Prerequisites

any preparation, basic skills, or knowledge that the trainee needs prior to participating in the program

application assignment

assignments in which trainees are asked to identify work problems or situations and to apply training content to solve them

concept map

includes concepts shown in boxes, with the relationships between the concepts indicated by connecting lines

Lesson Plan Overview

matches major activities of the training program and specific times or time intervals. (like a schedule) -helps the trainer determine the amount of time that needs to be allocated for each topic covered in the program. -also helps determine when trainers are needed

Details to consider when evaluating a training room

noise and colors, room structure and lighting, wall and floor covering, meeting room chairs, glare, ceiling, electrical outlets, acoustics, technology

how trainers can make the training site and instruction conductive to learning

-Create a Learning Setting: determine the extent to which trainees decide when, where, and how they will learn (self-direction), and whether learning will occur by interaction with others (collaboration). this is where you choose the type of training room -Preparation of Materials -Know the Audience(Age, generation, and personality differences) -Pre-training (enhance motivation to learn through communications, prework, and manager involvement) -Provide overview of the course (use a concept map) -Help trainees retain and recall training content (use an application assignment) -Classroom management -Interacting with trainees -Dealing with disruptive trainees -Managing Group Dynamics

Design Document

-can be used to guide the development of training and to explain the training to managers, SMEs, reviewers, or other trainers. -outlines scope of project, delivery methods, and objectives. (more in notes)

key features of a learning organization

-continuous learning -knowledge generation and sharing -critical systematic thinking -learning culture -encouragement of flexibility and experimentation -valuing of employees

Course or Program

-covers specific learning objectives -adresses a more limited number of competencies or skills -over a shorter period of time than curriculum

Seating arrangements

-fan-type seating -classroom-type seating -conference-type seating -horseshoe arrangement

knowledge management can help companies:

-get products to market quicker -better serve customers -develop innovative products and services -attract new employees and retain current ones by giving people the opportunity to learn and develop

Curriculum

-organized program of study designed to meet a complex learning objective -includes several courses -learning objectives are broader and less measurable than course or lesson -over long period of time

tacit knowledge

-personal knowledge based on individual experience and influenced by perception and values -requires personal communications through discussion and demonstrations

explicit knowledge

-refers to manuals, formulas, and specifications that are described in formal language -can be managed by placing it in a database or by a knowledge management system

4 modes of knowledge sharing

-socialization: tacit to tacit. observation, imitation, practice -Externalization: tacit to explicit. models, equations, metaphors. -Combination: explicit to explicit. formal courses. -Internalization: simulations, action learning, on the job experiences

keys for effective knowledge management:

-training and information technology collaboration -create knowledge management leadership positions (CLOs) -providing easy-to-use technology -ensuring employee trust and willingness to share knowledge

Request fo Proposal (RFP)

-used by companies to identify vendors and consultants who can provide training services. A document that outlines: -type of service the company is seeking -type and number of references needed -number of employees who need to be trained -funding for the project -follow-up process used to determined level of satisfaction and service -expected date of completion of project, and the date when proposals must be received by the company

Storyboard

A group of pictures that tell a story. Useful for course and lesson design

Curriculum Road Map

Shows: -All of the courses in a curriculum -Paths that learners can take through it or -sequences in which courses have to be completed Includes: -brief statement of the course purpose -prerequisite skills needed for the course -learning objectives or competencies covered by the course -the format of the content and course expectations -delivery method for the content

Detailed Lesson Plan

Translates the content and sequence of training activities into a trainer guide. More detailed than the design document Includes: -the learning objective -topics to be covered -target audience -time of session -lesson outline -the activity involved -any required preparation or prerequisites -how learning will be evaluated -steps to ensure transfer of training

Program Design

refers to the organization and coordination of the training program. -should include not only what goes on during training, but also creating conditions before the training event to ensure trainees are willing, ready, and motivated to learn knowledge and skills. Should also include taking steps to ensure that after training, the acquired knowledge and skills are used on the job and shared with other employees.

project management

refers to the skills needed to manage a team of people and resources to create a learning solution

knowledge management

the process of enhancing company performance by designing and implementing tools, processes, systems, structures, and cultures to improve the creation, sharing, and use of knowledge

Training site

the room where the training will be conducted. A good training site inludes -it is comfortable and accessible -it is quiet, private, and free from interruptions -has sufficient space, and good visibility for trainees to see each other, the trainer, and any visual examples that will be used.

knowledge

what individuals or teams of employees know or know how to do (human and social knowledge) -a company's rules, processes, tools and routines (structured knowledge)