MIS 111 Module 2 Exam

Which of the following is NOT a disadvantage of web-based call centers located overseas? 1) Cost 2) Security 3) Communication 4) Control

1) Cost

Which of the following is NOT a reason some US companies are moving their call center operations back to the US? 1) Cost 2) Security 3) Control 4) Communication

1) Cost

Which of the following is a limitation of ERP? 1) Cost 2) Agility 3) Quality 4) Decision-making ability

1) Cost

Small companies typically use _______ for their BA. 1) Excel 2) Data visualization 3) Data mining 4) Dashboards

1) Excel

Multidimensional interactive analysis is also called ________. 1) OLAP 2) ERP 3) OLTP 4) DSS

1) OLAP

__________ decide what data should be stored in an organization's data warehouse. 1) Users 2) IT people 3) Managers 4) Customers

1) Users

Skype provides several __________ services in which analog signals are ___________ and set over the internet. 1) VoIP; digitized 2) E-mail; duplicated 3) IRC; duplicated 4) faxing; digitized

1) VoIP; digitized

Packing, assembly, or manufacturing are ________ activities. 1) internal 2) upstream 3) irrelevant 4) downstream

1) internal

Systems that manage processes originating in one company and concluding in another company are called ________ systems. 1) interorganizational 2) intraorganizational 3) exterorganizational 4) extraorganizational

1) interorganizational

Southwest Airlines utilized a(n) ________ CRM system to rearrange a customer's flight schedule to get to her comatose son. 1) real-time 2)social 3)mobile 4)open-source

1) real-time

Sensors, RFID tags, meters, GPS, and other devices are used to collect supply chain information. These are all examples of __________. 1) source data automation 2) OLAP 3)batch processing 4) OLTP

1) source data automation

Telepresence is a version of ____________. 1) videoconferencing 2 )unified communication 3) email 4) a portal

1) videoconferencing

Telepresence is a version of ____________. 1) videoconferencing 2)unified communication 3) email 4) a portal

1) videoconferencing

Power BI can update dashboards in under?

10 minutes

SCM helps address which of Porter's Five Forces? 1) Threat of substitutes 2) Supplier power 3) Buyer power 4) Rivalry

2) Supplier power

ERP address information silos by _____________. 1) reducing the amount of information presented 2) integrating functional areas 3) simplifying system creation 4) correcting a lack of communication between TPSs

2) integrating functional areas

Amazon uses a _________-end CRM system because it ________. 1) high; recommends products to returning customers 2) low; recommends products to returning customers 3) low; coordinates staff activities in a campaign to sell its products 4) high; coordinates staff activities in a campaign to sell its products

2) low; recommends products to returning customers

The ________________________ approach is when a company implements a more customized ERP system by developing new ERP functions designed specifically for that firm. 1) Best of breed 2) Chocolate 3) Custom 4) Vanilla

3) Custom

_________ analytics answers the question "what could happen?" 1) Prescriptive 2) Descriptive 3) Predictive 4) Useful

3) Predictive

________ is the component of an operational CRM system that automatically records all of the components in a sales transaction process. 1) CMA 2) CIC 3) SFA 4) JIT

3) SFA

With the ________ approach to on-premise ERP implementation, a company implements a standard ERP package using the package's built-in configuration options. 1) Best of breed 2) Chocolate 3) Vanilla 4) Custom

3) Vanilla

When you exchange documents with your co-workers through organization-approved methods, this is considered __________. 1) crowdsourcing 2) virtual collaboration 3) workflow 4) teleconferencing

3) workflow

Which of the following is an informational role? 1) Figurehead 2) Disturbance handler 3) Entrepreneur 4) Disseminator

4) Disseminator

________ is a benefit of ERP. 1) Cost 2) Complexity 3) Employee adoption 4) Flexibility

4) Flexibility

________ is the customer's potential revenue stream over a number of years. 1) Customer churn 2) Market capitalization 3) Customer life cycle 4) Lifetime value

4) Lifetime value

________ is part of the ________ process and involves sending goods that are in the warehouse to customers. 1) Configure-to-order; fulfillment 2) Sell-from-stock; procurement 3) Configure-to-order; procurement 4) Sell-from-stock; fulfillment

4) Sell-from-stock; fulfillment

________________________ process involves customer requests and receiving payments. 1) procurement 2) production 3) purchasing 4) fulfillment

4) fulfillment

ERP address information silos by _____________. 1) correcting a lack of communication between TPSs 2) reducing the amount of information presented 3) simplifying system creation 4) integrating functional areas

4) integrating functional areas

In the ______________ component of SCM, the organization should come up with a strategy for managing all the resources that go toward meeting customer demand for the product or service. 1) deliver 2) source 3) make 4) plan

4) plan

EDI increases _________. 1) cycle time 2) message length 3)data entry errors 4) productivity

4) productivity

The procurement process originates in the ____________________ department and ends in the ___________________ department. 1) accounting; sales 2) accounting; warehouse 3) sales; accounting 4) warehouse; accounting

4) warehouse; accounting

A ________ system tracks all communications between the company and the customer, the purpose of each communication, and any necessary follow-up. 1)product knowledge 2)sales lead tracking 3)sales forecasting 4)contact management

4)contact management

What term means users that cannot change or update the data in data warehouses or data marts? A. Integrated B. Nonvolatile C. Consistent D. Relational

B. Nonvolatile

If you graduate from the U of A when you are 22 years old and have a credit card that charges an 18% annual rate. And, if you have a $2000 credit balance with an 18% annual rate but only make minimum payments of 2% of the balance each month. What birthday will you likely be celebrating when you pay off your $2000 dollar credit card balance? A. 32 B. 42 C. 52 D. 62

C. 52

The value of the "all-time" total sales created by this projection could be calculated using what Excel function? A. AVERAGE B. MEAN C. SUM D. COUNT

C. SUM

When you check your credit score for incorrect information, you're responding to which of the "4 V's" A. Velocity B. Variety C. Veracity D. Volume

C. Veracity

Which of the following chain activities eliminates the need for the 3 way match process?

CFAR

In the six sigma DMAIC, a specific metric that is central to the success of a process would be described using what term?

CSF

In the video case study about the factory of the future, what term did Goldman Sachs use to describe the man-machine systems?

Cobots

Why is shortage gaming the most difficult of the bullwhip effects for a company to manage?

Customer deception

What term is used to describe a specific metric that determines the success/failure of a task?

Drill Down Task

What type of inventory demand is derived and based on the forecasted need for finished products?

Independent demand

One of the downsides (or upsides in some cases) of neural networks is?

It is a black box- the internal logic cannot be reviewed

After checking your kitchen for ingredients, your shopping list would formally be known as?

Lot size

What was the major benefit of Toyotas pioneering the SMED technique that improved the operation of its assembly process by reducing setup time?

Made assembly line more agile

What U of A professor developed think tank?

Nunamaker

If management wants to understand current business performance at a glance, what technology should they implement?

OLAP and a data mart

what term is used to describe when the consumer and retailer are informed of the price of an item, pre and post purchase?

Price transparency

Who founded the Arizona telemedicine program?

Richard A McNeely

Which of the factors resulting in the bullwhip effect was due to deception between two trading partners?

Shortage gaming

What type of electronic commerce has shoppers connect with one another based on tastes, location, age, gender, and other selected attributes allowing them to share information using voting, comments, discussions, and reviews focused on shopping?

Social Shopping

Put the production steps fo the SCOR model in the correct order

Source, make, deliver

The advantage of using a dashboard is?

The integration of interactive analytical tools

The adoption of a CPFAR still eliminate the need for which of the following business processes?

Three-way match

When investing in a Mutual fund, what should you investigate before buying? a. All of these should be investigated b. Its Investment Objectives c. Its Expenses d. Its Fees e. Its Risks

a. All of these should be investigated

Which of the following is FALSE? a. Big Data is valuable because it is structured. b. Big Data changes, especially in data streams. c. Big Data is often inaccurate, incomplete, incorrect, or erroneous. d. Big Data can come from untrusted sources

a. Big Data is valuable because it is structured.

Operational, transactional and ________ systems are examples of a source system for a data warehouse. a. ERP b. OLAP c. Web browser d. DDS

a. ERP

Successful managers have always valued _____________ as an important intellectual asset. a. Knowledge b. Information c. Data d. Databases

a. Knowledge

_______________ is knowledge that is generally imprecise, costly to transfer, and difficult to formalize or codify? a. Tacit knowledge b. Explicit knowledge c. Data d. Information

a. Tacit knowledge

The guiding principles to investing include many things, but one of the most critical protections against risk and market downturns is what? a. Time b. Planning c. Investigating before Investing d. Avoiding the costs of Delay

a. Time

The __________________ test proposes a scenario in which a man and a computer both pretend to be women or men, and a human interviewer has to identify which is the real human. a. Turing b. Terminator c. Google d. SkyNet

a. Turing

When analyzing the performance of students on Exam 1, which of the following would not be a useful "dimension" in an OLAP data cube? a. email addresses b. class standing c. class section d. major

a. email addresses

When budgeting, the amount you spend for rent is: a. fixed expenses b. variable expenses c. discretionary expenses

a. fixed expenses

A ________ generally describes an entity. a. record b. field c. byte d. file

a. record

What is the name of the highly popular crowdsourcing internet marketplace enabling individuals and businesses that coordinates the use of human intelligence to perform tasks that computers are currently unable to do?

amazon mechanical turk

Which of the following is TRUE? a. Big Data predictions come from teaching computers to think like humans. b. Big Data systems perform well because they contain huge amounts of data on which to base their predictions. c. Big Data is so large and complex that it must be managed by using a traditional DBMS. d. Big Data becomes less useful over time since data changes too frequently for a system to maintain.

b. Big Data systems perform well because they contain huge amounts of data on which to base their predictions.

___________ support local control, whereas ____________ support central control. a. Data marts; data dictionaries b. Data marts; data warehouses c. Data warehouses; data dictionaries d. Data warehouses; data marts

b. Data marts; data warehouses

____________ is one process used for data integration. a. EDI b. ETL c. SAP d. SQL

b. ETL

A public company's annual report is also called its? a. Form 8-K b. Form 10-K c. Form 5 d. Form 10-Q

b. Form 10-K

Which of the following is NOT a reason managing data is difficult? a. Data are generated from multiple sources. b. The amount of data is decreasing exponentially with time. c. Data are scattered throughout organizations. d. Data are subject to data rot.

b. The amount of data is decreasing exponentially with time.

_________ is a capability that is direct and rich in possibilities when performed by natural human intelligence than AI, which is often limited. a. Total cost of knowledge b. Use of sensory experiences c. Preservation of knowledge d. Documentability of process and knowledge

b. Use of sensory experiences

Line charts are useful for performing what task about with a dataset? a. comparing absolute magnitudes b. analyzing data trends over time c. comparing relative data importance d. finding clusters within the data

b. analyzing data trends over time

What aspect of an ERD (Entity-relationship diagram) is used to enforce business rules, such as a maximum number of classes a student can take? a. attribute b. constraint c. entity d. relationship

b. constraint

If your sales team shows a customer's name as "Johnny Smith", but your shipping department knows the customer as "John A. Smith", what type of data problem does this issue represent? a. data security b. data inconsistency c. data redundancy d. data isolation

b. data inconsistency

According to IT's About Business 5.4, Performance Bicycle uses employee knowledge to help customers find products and relevant multimedia content about them. This is an example of ________ knowledge in the KMS cycle. a. managing b. disseminating c. refining d. storing

b. disseminating

What term is used to describe an abstract representation of ALL possible Attributes of a particular type of entity? a. Instantiated Entity b. entity class c. entity relationship d. entity constraint

b. entity class

On your personal financial balance sheet, your student loans would be classified in what category? a. asset b. liability c. net worth

b. liability

What term describes individuals with tactic knowledge about a particular domain? a. knowledge guides b. subject matter experts c. expert system s d. community of practice leaders

b. subject matter experts

Creating a business process that can be franchised is an example of what type of knowledge management conversion? a. tacit to tacit b. tacit to explicit c. explicit to tacit d. explicit to explicit

b. tacit to explicit

In yahoo finance, where can you find the prior years trading data for task 1? a. under summary b. under historical data c. under chart d. under financials

b. under historical data

When budgeting, the amount you spend for gas, utilities, and grocery bills are considered as: a. fixed expenses b. variable expenses c. discretionary expenses

b. variable expenses

Intelligent agents are also called ___?

bots

Taxes, FICA, and other Payroll Deductions can easily be what percentage of a person's paycheck? a. 15% b. 25% c. 35% d. 45%

c. 35%

___________ is a subset of machine learning where the system discovers new patterns without being exposed to labeled historical or training data. a. Neural networking b. Long learning c. Deep learning d. Computer visioning

c. Deep learning

According to IT's About Business 5.4, Performance Bicycle used a(n) ________ system to increase its sales. a. OLTP b. SQL c. KMS d. ETL

c. KMS

An investors willingness to potentially loose their money in exchange for the potential of higher returns is called their? a. Investing Tolerance b. Diversification c. Risk Tolerance d. Aggressiveness Quotient

c. Risk Tolerance

All investments involve some degree of risk, what is the reward for taking on risk? a. The ability to rapidly convert securities into cash b. A guarantee of positive returns c. The potential for a greater investment return d. There is no reward for taking on risk

c. The potential for a greater investment return

What type of data mining analysis would be used to produce the Clery report, which is based crimes for the preceding 3 calendar years committed in physical (geographic) proximity to a college campus? a. association b. classification c. clustering d. sequencing

c. clustering

What approach to knowledge management would best describe the 111/112 study halls? a. knowledge transfer b. best practices c. community of practice d. crowdsourcing

c. community of practice

In your telephone contacts, the list of all possible fields (names, addresses, telephone numbers, etc.) that can be saved for each contact would be described using what term? a. data abstraction b. entity c. entity class

c. entity class

What type of knowledge is objective, rational, and technicality-focused? a. tacit b. actionable c. explicit d. contextual

c. explicit

By allowing group members to contribute ideas anonymously online, the ThinkTank system could help a participant overcome which of the following difficulties? a. lack of focus b. hidden agendas c. fear of speaking d. all of the above

c. fear of speaking

What term is used to describe a field (attribute) that identifies a record into another database table with the goal of minimizing data redundancy? a. attribute b. primary key c. foreign key d. entity class

c. foreign key

Allocating resources based on the frequency of past incidents in an area would be an example of using what predictive DM strategy? a. Case-based reasoning b. neural networks c. nearest neighbor d. rune induction

c. nearest neighbor

In the last example, a group of fields all associated with one identifier, such as an SSN, would be described using what database term? a. character b. key c. record d. table

c. record

Words such as "enrolled" and "teaches" are used to indicate what aspect of a database? a. attribute b. constraint c. relationship

c. relationship

There are 3 distinct characteristics of Big Data. The collection of social network data is an example of __________. a. volume b. velocity c. variety d. vintage

c. variety

We have often said "what gets measured gets done" what key sales metric does management need to measure to evaluate the effectiveness of sales?

conversions of leads to sales

The Sarbanes-Oxley Act of 2002 holds ______________ personally responsible for disclosing the effectiveness of their financial controls. a. CIOs b. COOs c. CSOs d. CFOs

d. CFOs

Who at U of A developed COPLINK? a. Valacich b. Nunamaker c. Ram d. Chen

d. Chen

_____________ is used to plan and control Business Intelligence activities. a. A data dictionary b. Metadata c. ETL d. Governance

d. Governance

According to IT's About Business 5.3, Africa collaborated with ________ to stop the Ebola virus outbreak in 2013 and 2014. a. Microsoft b. Google c. Amazon d. IBM

d. IBM

A(n) __________ agent is NOT a type of intelligent agent. a.Buyer b. Predictive c. User d. Natural

d. Natural

As part of their Smart Campus research, what MIS researcher is using CatCard data (digital traces) to analyze students' routines and relationships to predict student retention, or their likelihood of returning to campus after their freshman year? a. Chen b. Valacich c. Nunamaker d. Ram

d. Ram

What is the name used to describe daily spending decisions like eating at a restaurant, buying clothes, drinking Starbucks, or playing a round of golf? a. variable b. fixed c. intermittent d. discretionary

d. discretionary

You are a new employee of ABC Corportation and are told to read documentation that outlines the company's policies, procedural guides, reports, products, strategies, and goals. Your learning is focused on ___________. a. data b. tacit knowledge c. information d. explicit knowledge

d. explicit knowledge

Data ___________ means all applications are able to access the same data, which is ___________ by databases. a. isolation; maximized b. independence; minimized c. isolation; minimized d. independence; maximized

d. independence; maximized

If the search column for a VLOOKUP contains a duplicate value, which value will VLOOKUP return? a. it will return both values b. it will return the value of the last match c. it will return an error (#DUPLICATE) since the search column must be unique d. it will return the value of the first match

d. it will return the value of the first match

The information in data warehouses and data marts generally are __________, which means they are organized by business dimensions, which are subjects such as product, geographic area, and time period. a. nonvolatile b. integrated c. time-variant d. multidimensional

d. multidimensional

Industry experts estimate that 80-90 percent of data in an organization is ________. a. semi-structured b. part-structured c. structured d. unstructured

d. unstructured

What type of inventory demand is derived and calculated by an MRP system based on the forecasted need for finished products?

dependent demand

Setting the criteria for making a choice and searching for alternatives typically occurs in what phase?

design

What is the process of identifying metrics that are outside of acceptable tolerance levels?

exception reporting

What term is used to describe the visual images used on executive dashboards that are readily recognizable and easily understood?

icons

What term describes the cost-savings inventory management approach using SCOR and MRP to schedule the delivery of parts close tot the time as items is used in the production process?

just-in-time

In the project prioritization example, if priority was based on the announced date for a vendors end of life support for an information system currently used in our product line, would this be a quantitative or qualitiative decision?

quantitative

What term is used to describe paid for product rating and reviews?

sponsored reviews

identifying majors with specific language and mathematics requirements using the degree search selection filters help you solve what type of business problem?

structured

What type of problem has an optimal solution can be reached through single set of steps based on an algorithm?

structured problem

How does the Heart Attack Diagnoses Decision Tree transform medical experts knowledge?

tacit to explicit

Cisco uses the term the power of in person to describe the ability of what technology to improve access to subject matter experts and to open doors for small business people?

telepresence

Telemedicine's approach is similar to what other collaborative business process?

telepresence

What type of information system that we've discussed could support the change to more virtual collaboration in the product design processes?

telepresence

One major advantage of Power BI over tableau is:

users area already familier with the Microsoft interface

In the prior case study, Nestle's digital acceleration team training program focuses on developing skills in all of the following business issues, except:

validating

Users of Smartrek use what type of decision making when deciding among alternatives for selecting a route and time for their journey?

weighted decision making