MIS 301 Final Exam review

ERP systems that include administrative, sales, marketing, and HR processes are referred to as _________. ERP II ERP I ERP IV ERP III

ERP II

Social computing increases _________. threat of substitutes threat of new entrants buyer power supplier power

buyer power

________ is a disadvantage of cloud-based ERP systems. Access Control Cost Scalability

control

The ________ rule of thumb is that ________ percent of individuals contribute ________ percent of the content. 20-80; 20; 80 60-40; 60; 40 80-20; 80; 20 40-60; 40; 60

20-80; 20; 80

The 80/20 rule means that if the software meets _________ percent of the company's needs, then the company should modify _________ percent of its business processes to use the software. 80; 80 80; 20 20; 20 20; 80

80;20

Examples of _______ include sensitivity, what-if, and goal-seeking analyses. OLAP OLTP DSS data mining

DSS

________ is the correct evolution of POM planning. ERP -> MRP -> MRP II ERP -> ARP -> MRP MRP -> ARP -> ERP MRP -> MRP II -> ERP

MRP -> MRP II -> ERP

The _________ identifies the firm's overall mission, the goals that follow from that mission, and the broad steps required to reach these goals. IS strategic plan IS operational plan Organization strategic plan IT architecture

Organization strategic plan

______ analytics require _______ analytics. Descriptive; predictive Predictive; prescriptive Descriptive; prescriptive Prescriptive; predictive

Prescriptive; predictive

__________ allows anyone to syndicate any content to anyone who has an interest in subscribing to it. UWB RFID RSS Blogging

RSS

______ analysis attempts to predict the impact of changes in the assumptions (input data) on the proposed solution. Goal-seeking What-if Sensitivity Affinity

What-if

The entire business analytics process starts with recommendations analytics data management a business problem

a business problem

what does it mean to be downstream

a company's customers automate the process of selling or distributing products from a single supplier to multiple buyers

what does it mean to be upstream

a company's suppliers, automates the process purchasing products btw a single and multiple buyers

List an example of Artificial intelligence used in businesses

amazon uses warehouse robots at their fulfillment centers. Google uses AI to create optimal routes and roadblocks on google maps

The primary purpose of the systems _________ stage is to gather information about the existing system to determine the requirements for an enhanced system or a new system. design investigation operation analysis

analysis

If your organization collects transactions and processes them at night, this is called _________. batch processing OLAP source data processing OLTP

batch processing

Your cable company sells you package deal with internet, phone, and TV. This is an example of __________. cross-selling upselling bundling downselling

bundling

A ________ system tracks all communications between the company and the customer, the purpose of each communication, and any necessary follow-up. sales forecasting contact management product knowledge sales lead tracking

contact management

________ marketing is when companies use social computing tools to obtain feedback from customers. Controversial Viral Filter Traditional

controversial

________ is a disadvantage of ERP. Efficiency Flexibility Decision support Cost

cost

Amazon's recommender system is an example of ________. upselling bundling downselling cross-selling

cross-selling

If a company wants to write some computer code, it would choose to ________. use a prewritten application custom-write an entire application outsource the application customize a prewritten application

customize a prewritten application

A transaction is any business event that generates ________ worthy of being captured and stored in a database. knowledge wisdom information data

data

If you want to know what items customers typically buy together so that you can place them next to each other on the shelf, you would be using OLAP data mining DSS OLTP

data mining

__________ can perform two basic operations: 1) identifying previously unknown patters and 2) predicting trends and behaviors. Data mining OLAP OLTP DSS

data mining

A(n) ________ report summarizes the performance of critical activities. key indicator ad hoc comparative drill-down

key indicator

The ________ component of SCM is the most metric-intensive part of the supply chain in which organizations measure quality levels, production output, and worker productivity. source plan make deliver return

make

The pull model is also called ________ which means the production process begins with a ________. make-to-order; customer order make-to-stock; forecast make-to-stock; customer order make-to-order; forecast

make-to-order; customer order

The push model is also called ________ which means the production process begins with a ________. make-to-stock; customer order make-to-order; forecast make-to-stock; forecast make-to-order; customer order

make-to-stock; forecast

Your company decides to implement the manufacturing module of SAP before implementing payroll. This is an example of _________ conversion. parallel pilot phased direct

phased

SaaS is a method of delivering _________ in which a vendor hosts the applications and provides them as a service to customers over a network, typically the internet. an architecture software a platform hardware

software

Companies listen to consumers in the blogosphere who express their views on the companies' products. This is consumer-generated media. True False

true

________ is the greatest concern in the peer-to-peer economic model. Usability Trust Accessibility Cost

trust

Sourcing and procurement from external suppliers are ________ activities. internal irrelevant upstream downstream

upstream

If a company doesn't want to write any computer code, it would choose to ________. customize a prewritten application use a prewritten application outsource the application custom-write an entire application

use a prewritten application

_________ are employees from all functional areas and levels of the organization who interact with the system, either directly or indirectly. Users Technical specialists Systems analysts Programmers

users

With the ________ approach to on-premise ERP implementation, a company implements a standard ERP package using the package's built-in configuration options. custom as-is vanilla best-of-breed

vanilla

________ marketing is word-of-mouth advertising. Native Conversational Viral Filter

viral

If you analyze a data cube, this is an example of using DSS OLAP data mining OLTP

OLAP

Most organizations design TPS to process transactions as soon as they occur. This is called _________. batch processing OLTP OLAP source data processing

OLTP

Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report. drill-down routine ad hoc exception

ad hoc

Many experts believe ________ is the solution to the challenge of making money from social networking sites and social commerce sites. company buy-in advertising employee use crowdsourcing

advertising

If a company wants to write all new computer code, it would choose to ________. outsource the application customize a prewritten application use a prewritten application custom-write an entire application

custom-write an entire application

The ________ component of SCM is often referred to as logistics. source return deliver plan make

deliver

A(n) ________ report displays a greater level of detail. comparative ad hoc drill-down key indicator

drill-down

__________ analytics answers the question "what has happened". Prescriptive Useful Predictive Descriptive

Descriptive

Organizations do NOT typically use wikis to _________. follow consumers' social networking comments keep enterprisewide documents collaborate on projects provide a central repository

follow consumers' social networking comments

The optimal result of the organization's CRM efforts is to ________ the number of high-value repeat customers while ________ customer churn. maximize; maximizing minimize; minimizing maximize; minimizing minimize; maximizing

maximize; minimizing

A(n) ________ supports the monitoring, collecting, storage, and processing of data from the organization's basic business transactions, each of which generates data. ERP SCM TPS CRM

TPS

________ reports are produced at scheduled intervals. Ad hoc On-demand Exception Routine

routine

______ analysis examines the change in an output given the change in a particular input while keeping all other inputs constant. Sensitivity Goal-seeking What-if Affinity

sensitivity

You want to buy a 65" TV, but a sales representative talks you into the 70" TV because it is only a little more expensive and will still fit nicely into that spot on your wall. This is an example of ________. downselling cross-selling bundling upselling

upselling

_____ analysis attempts to calculate the value of the inputs necessary to achieve a desired level of output. Sensitivity Goal-seeking What-if Affinity

Goal-seeking

________ delivers the precise number of parts to be assembled into a finished product at precisely the right time. VMI Vertical integration JIT The bullwhip effect

JIT

_________ determines the point at which the cumulative dollar value of the benefits from a project equals the investment made in the project. Breakeven analysis The business case approach NPV ROI

Breakeven analysis

________ is an extended ERP module. Operations management Financial management HR management Customer relationship management

Customer relationship management

________ is NOT an important technology in analytical CRM systems. Campaign management OLAP Data mining BI

Campaign management

Analytical CRM systems provide ________ by analyzing customer behavior and perceptions. CIC SFA BI ERP

BI

refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.

CRM (customer relationship management)

________ systems are important because customers are ________ powerful than ever; these systems put the intimacy back into customer service. CRM; less SCM; less SCM; more CRM; more

CRM; more

You get a sales report every month to show the products sold from each state. You notice the sales from California are down from last month, so you click on the state to get more detailed information on each sales person. You notice one salesperson sold 10% of what he did the previous year. This is an example of a(n) ________ report. key factor drill-down ad hoc collaborative

drill-down

Social networks are only useful for active job seekers. True False

false

Stockpiling is most likely to occur with ________. the bullwhip effect vertical integration ERP VMI

the bullwhip effect